Started out very nice but then having a teller be a smartass to you as the customer not very professional if you ask me think I’ll be switching banks within the next week
The folks here are great people, I always receive outstanding service. My issue is with the number I use to check my balance, half the time it just rings busy. Please take care of this issue🤷🏽♀️ …
With rapidly dropping temperatures and a broken furnace I needed a completely new unit ASAP. I have several friends who bank with KECU so we did research and found that KECU has the lowest interest loan for the type of loan we needed to …
I have been waiting for two weeks for a same day debit card because their machine is down and no one can tell me when it will be fixed. When I tried to explain how inconvenient this is (I work two jobs and don’t have the time to go in when …
I have had only the best banking experience at KECU. All of the staff, and I do mean ALL are personable, friendly, accommodating and polite. I have been with this bank for years, and so have most of my family members. Some of the staff …
I have dealt with credit/debit card fraud frequently. I’m not blaming the bank for that particularly however there was one time it happened and they cancelled my card and never told me which resulted in me being embarrassed at the Kroger …
First off, This bank doesn’t even earn a 1 star. My account was breached and my debit card was cancelled. The bank didn’t call/text to let me know about the situation until I get somewhere and the card was declined. Called the bank and they …
I’ve been banking with KECU for about 2 years. Customer service is okay most of the time, receiving my paycheck the day before my coworkers is a plus as well. They seem to have an issue keeping they’re ducks in a row (took 6 months for them …
I’m surprised at the overall 3 star review. I have banked here for over 20 years and they have always been nothing but nice, helpful, fast, cheery, knowledgeable, kind, and caring (the entire staff). They know their customers by name and …
I continue to give my business to this bank. Everyone seems to be genuinely interested in helping me to achieve my goals and find me the tools and products I need. Folks there even recognize me and it feels nice to have a business …
Banked with them since i was 18 and for some reason i keep gettin double charged on my account but the bank wont fix it im highly upset and am thinkin about switching because it keeps happening and their not doing anything
I was greeted with courtesy and my transaction was handled well by a Director of First Impressions. All contact with staff during my experience was professional and fluid. Thank you
The people from front to back and top to bottom treat everyone outstanding. The services and attention to details are top notch and options as well as courtesy are the norm. This is our only financial institution.
This so-called credit union refused to return phone calls & emails. App never worked. When attempt get assistance they refused to help. I would NOT recommend this place to keep your money!
One star is way more than this bank deserves.
People seem to have limited knowledge about the bank and misinform customers.
International wire transfers are almost impossible and they apparently have …
This bank is amazing. They are so helpful I have been with them for years and every time I had any questions they are there to help. They are always greeting me when I come in and they always have a smile on their face.
I’ve been doing business with this credit union for years. I would not even think about switching to another financial institution. Over the many years I’ve had an account there and with hundreds of face to face transactions occurring, …
Friendly staff
20 years
Love my Credit Union
Great place
They are very helpful and friendly.
Everyone is very friendly and personable.
Web Banking is Difficult with KECU.
Great service. Nice building!
Do not bother with this cu, not helpful, Commonwealth Credit Union is the best!
Outstanding customer service been a member since 2005
They never answer the phone. The app doesn’t work most of the time. This place is a joke.
Always professional customer service
Started out very nice but then having a teller be a smartass to you as the customer not very professional if you ask me think I’ll be switching banks within the next week
Never answer phone. App is terrible. People get my card number all the time and have to hanger accounts. Any banks better than this one.
THE VERY BEST!
NO COMPARISON
They’ve always been there when I’ve needed them and they execute quickly and …
The folks here are great people, I always receive outstanding service. My issue is with the number I use to check my balance, half the time it just rings busy. Please take care of this issue🤷🏽♀️ …
With rapidly dropping temperatures and a broken furnace I needed a completely new unit ASAP. I have several friends who bank with KECU so we did research and found that KECU has the lowest interest loan for the type of loan we needed to …
I have been waiting for two weeks for a same day debit card because their machine is down and no one can tell me when it will be fixed. When I tried to explain how inconvenient this is (I work two jobs and don’t have the time to go in when …
I have had only the best banking experience at KECU. All of the staff, and I do mean ALL are personable, friendly, accommodating and polite. I have been with this bank for years, and so have most of my family members. Some of the staff …
I have dealt with credit/debit card fraud frequently. I’m not blaming the bank for that particularly however there was one time it happened and they cancelled my card and never told me which resulted in me being embarrassed at the Kroger …
First off, This bank doesn’t even earn a 1 star. My account was breached and my debit card was cancelled. The bank didn’t call/text to let me know about the situation until I get somewhere and the card was declined. Called the bank and they …
I’ve been banking with KECU for about 2 years. Customer service is okay most of the time, receiving my paycheck the day before my coworkers is a plus as well. They seem to have an issue keeping they’re ducks in a row (took 6 months for them …
I’m surprised at the overall 3 star review. I have banked here for over 20 years and they have always been nothing but nice, helpful, fast, cheery, knowledgeable, kind, and caring (the entire staff). They know their customers by name and …
I continue to give my business to this bank. Everyone seems to be genuinely interested in helping me to achieve my goals and find me the tools and products I need. Folks there even recognize me and it feels nice to have a business …
Banked with them since i was 18 and for some reason i keep gettin double charged on my account but the bank wont fix it im highly upset and am thinkin about switching because it keeps happening and their not doing anything
I was greeted with courtesy and my transaction was handled well by a Director of First Impressions. All contact with staff during my experience was professional and fluid. Thank you
The people from front to back and top to bottom treat everyone outstanding. The services and attention to details are top notch and options as well as courtesy are the norm. This is our only financial institution.
This so-called credit union refused to return phone calls & emails. App never worked. When attempt get assistance they refused to help. I would NOT recommend this place to keep your money!
One star is way more than this bank deserves.
People seem to have limited knowledge about the bank and misinform customers.
International wire transfers are almost impossible and they apparently have …
This bank is amazing. They are so helpful I have been with them for years and every time I had any questions they are there to help. They are always greeting me when I come in and they always have a smile on their face.
I’ve been doing business with this credit union for years. I would not even think about switching to another financial institution. Over the many years I’ve had an account there and with hundreds of face to face transactions occurring, …