Passport Health Plan (Passport) is a local nonprofit community-based health plan administering Kentucky Medicaid benefits. Since 1997, we have been working closely with local providers and community advocates to fulfill our mission, to improve the health and quality of life of our members. Our over 400 caring, dedicated staff are all focused on our pursuit to help Kentuckians live healthier lives. At Passport Health Plan we value the well-being of our associates and are excited to announce we are a 2016 winner of the American Psychology Association (APA) “Psychologically Healthy Workplace” award.
| Friday | 7AM to 7PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 7PM |
| Tuesday | 7AM to 7PM |
| Wednesday | 7AM to 7PM |
| Thursday | 7AM to 7PM |
5100 Commerce Crossings Dr, Louisville, KY 40229
(Translated by Google) I have had more problems with this insurance than a math book when I think that it is covering me I find out that even the credit annoyed me and when I try to communicate with them I better ask to speak with the …
It’s…. ok
Because I work here and we the best MCO in State of KY
Won’t pay for ANY of my Medical expenses Kentucky DON’T USE this for insurance
A great health plan and an even greater place to work now! ♡
Dropped my husband with no explanation, he calls to get answers and the customer service agent hung up on him, they are a joke.
If I could give 0 stars I would say in their office for 2 hours to get turned away the doc saying one thing the staff saying another I won’t be back
Love this company. Pays for my vision, chiropractor and what medicare doesn’t.
Awesome ..they paid for my weight loss surgery save my life ..thank u passport;)
I’m disabled and have passport insurance it’s really helpful takes a lot of stress off me from Medical
Passport employees are always so kind and actually care .Thanks passport health
I HATE THE NEW COMPANY. ITS THE WORST TIME TO MAKE A SINGLE MOTHER OF 3 PAY FOR HER MEDS. TERRIBLE TERRIBLE TERRIBLE TERRIBLE
Very rude and snobby, I don’t know if the rest of the people that works for this company is the same but my experience with Mr. Hamilton was not so great. Would not just from my experience, recommend getting health insurance from this company.
Would have preferred the office be back open to the public now that restrictions are lifted, but called the number on the door and spoke with a lady named Ms. Dell that helped me greatly 😀 …
This covers nothing important. Will NOT get my aunt who desperately needs it into physical rehab. They deny people with medical issues and should be reported.
There the best they cover my medicine and are very helpful, anytime I call for assistance they always get it done fast and with care, the only thing I don’t like is they won’t cover eliquis which is a blood thinner that I need and I’m 21 …
Im not sure how it would work out, but if im a stay at home mother with two children and my fiance making 14 to 15 an hour would we(my children and i still be covered? ) im afraid if i ask theyll make a rude remark or tell me they wont(his job offers insurance for just him so thats why id ask) buy i guess ill find out monday!
Love it!!! This is the BEST, and I mran the BEST company I have ever worked for in my life! Evolent/Passport, are kind to their Employess PHP treats you as though you’re family.They Actually care about everyone..this call center allows you …
By far the worst insurance plan ive ever had. Been approved for 4 months and cant get an insurance card which is a big problem considering im 33 weeks pregnant and high risk and am being billed for my NST and Ultrasounds every week which …
It’s the day after Christmas. My one year old I believe has croup or phenomonia. I get to urgent care before they open so I can be one of the first seen. As I’m waiting I’m getting screamed at and smacked and kicked. My son feels TERRIBLE …
I’ve been with Passport for several years, it’s been a great plan, and now they are going to offer dental and eyeglasses 👓 soon. I’ll be 💯 covered ✅✅💯 …
Poor management, poor training, a lot of us really struggled with the calls, they don’t have real good system, the systems they use was made for dental offices so it was just problems left and right!!! Also If your internet isn’t at least …
IMPORTANT:::: I have had passport pretty much my whole life but as an adult – I have to say they should do more for dental- I can’t even get a deep cleaning bc passport denies it, you would think they would help more for dental for adult …
Called today to get information regarding passport and the stimulus check. Dana was amazing, so knowledgeable and willing to help answer my questions. The office managers should use Dana as an example of how to be awesome at your job. She …
Passport Health Plan is amazing!!! The one time I did have to call about a prescription the young lady with customer service was absolutely amazing. I was completely surprised how well I was treated. Thank you Passport Health Plan!!! Your member service reps are top notch!!!!
Even when you do get lucky enough to get someone on the phone they hang up on you or their connection is horrible so Their call drops.. have yet to know if the customer service is even good.. frustrating
Been with passport for years and never had any issues until Molina took over/bought out the company. Your first point of contact when calling the 24hour nurse hotline is a PCC who asks a ton of unnecessary questions. After answering 5 …
I have called Passport TWO times and after I get passed all the operator questions the phone just hangs up! How do I get help if I cannot talk to someone about my needs?! The only reason I gave Passport a 2 star rating is because they have paid for my medication I need in the past. Fix your phones!!
I have tried to call for serious inquiries about my coverage that is not really clear to me in the member handbook and they have put me on hold and hung up on me more than once. This is about my health and I feel like this insurance company does not take me seriously.