Very very happy Experience the staff there is very well knowledge and very good information is given to you if it is your first Covid testing I recommend this location to everybody very good fast and very good customer service
I got a tour of metropolitan Albuquerque searching for the right testing location. NO information sent as to which place to go. Need to pay for testing? give your money to someone else!!
they do not follow HIPAA in giving me my results to my test. They refuse to tell me stating it’s up to my employer. It does not state that in any paperwork.
We love our southwest lab folk….. We get our results in a timely manner. They make sure our specimens are picked everyday, they’re always in connect with us..
Cutting edge technology combined with a real care for the patient and the provider. I love working for Southwest Labs and the ability it gives us to make a real world difference in the lives of everyday people!
It is an awesome experience to work with Southwest Labs. It is the first private toxicology reference lab in New Mexico, with excellent customer service and reasonable charges. The turn around time is their forte and comprises of highly educated professionals.
Had an appointment made for 215 by my company was barely seen by 307 and when doing the test the nurse was rough I’ve done this test before. Found this a very unpleasant & unprofessional by this company would never recommend using these facilities.
I had an appointment at 8am. They didn’t open the place until 8:16 am. Then I was ignored for 20 minutes. Then I found out the cost of the test for the first time. Terrible experience.
The tech blew my vein out and dropped blood over my dress and smeared it over the room trying to clean it up with a tiny alcohol square. The tech was able to draw a half a vile which they say should be enough for the test my dr. …
Very easy! Following the prompts on the signs outside, then on my phone. Very efficient inside and the testing itself was done gently and was not painful at all.
Covid Antigen test was quick and easy found out results in less time than waiting in line in my previous test at Balloon Fiesta Park. Friendly clean atmosphere.
The staff was nice but you could tell in their communication that they are tired and stressed. Bless them for the long hours they put in and sick, grumpy people they continuously have to deal with.
Prompt Professional Polite! ALL staff including the lab tech that gave me my rapid test results were AMAZING! This place “GETS IT” regarding how to treat clients. ROCK ON SW LABS!!! 😷💯😷💯😷 …
Southwest Labs has been a great place to get my routine lab testing done. They have such a simple and convenient way for me to get a look into my health. Thank you to everyone that has helped me along the way!
It would have been very beneficial if the schedule would have mentioned that the blood drawing occurs at 4500 Osuna and not at the Balloon Park lab. No one mentioned it even when I called today! …
This was my first visit and I was in and out in no time. I didn’t even feel the blood draw they are that good! Would definitely recommend for labs. Super clean and very friendly staff.
The tech that took my blood went way too far & must’ve hit a nerve because my arm hurt, was burning and it got hard from my elbow to wrist~ I’m 52 & have had plenty of blood taken & IV’s NEVER has this happened. She also had my blood all over the desk I was sitting at!
Carlos, great guy & owner of Play It Again Sports recommended Southwest Labs to us today, after our grueling, run around experience with Tricore Labs and Presbyterian Medical. Arriving early for our appointment with Southwest Labs, we …
Easy to set up and make an appointment. Made my appointment online. Showed up right on time for my appointment. I was in and out in 10 minutes. Super easy and super fast.
Everyone was very friendly and knowledgeable. There was no wait. They knew exactly what test I needed. I was in and out in 10 minutes. A great experience!
A clunky and confusing app. I don’t get the name ‘Spruce’ for the app, when it’s purpose is to give lab test results. What does a tree have to do with lab tests? Acronyms that I don’t understand were in the app. Great service and …
The staff was friendly and professional. They were very gentle with the test. The woman doing the swab gave me a little break between nostrils and was very kind
This place does not report your COVID-19 test results. They claim to report within 24 hours to the NMDOH, but that is far from the truth. I was told that I tested positive and that I would hear from the NMDOH, but I had to contact them …
When I first met Broc, I knew he was the person we wanted to work with, amazing human being. Working with Southwest Labs has helped our treatment center get accurate results in less than 24 hours. This is very important when working in the …
I had the covid test done so the experience itself wasn’t something I can claim I “loved” but Amberly and the rest of the team were all lovely and professional and made it a socially comfortable situation. I did leave with tears in my eyes …
Employee Renee went over and above helping us with our concerns and requests
She was so helpful and provided a great customer experience. Well done Renee
Everyone was kind and considerate. Everything was very clean and professional. The nasal swab for the covid test was quick and painless. It was a great experience and I will use them again!
I was admitted at my scheduled appointment time and the nurse/technician administering the swab test was amazing, pain free!
I was called with results within an hour. Thank you!
Service was fine. When they called to give me results call dropped before they told me my COVID results. Now I have been waiting most of the day to try and reach someone for a result that I paid 85 buck for. So frustrating. No email either.
Paid the $200 for Express PCR Test for Travel. Got it back fine, but not signed by a “Medical Professional” as required by the country I’m traveling to. Called the main office and was directed to return to the satellite/sample collection …
Fantastic lab! They gave me immediate service (I didn’t make an appointment), they worked around my billing/insurance needs and David, the phlebotomist, was amazing! I barely felt anything. He’s a ninja vein finder with a kind, compassionate bedside manner.
I was told I would have my test results emailed to me in 2 hours. It’s been 3 1/2 and nothing. No number to call, nothing. Will I hear from them? I took the test when I got off the plane to assure my 84 yr old mother and myself that I was Covid free getting off the plane. No results yet.
Had an appointment but they still made me wait in my car for over 30 minutes before they called me in. Then were very rude and unreasonable. They wanted me to leave my purse outside of the bathroom when someone goes in with you and there …
They were fast and friendly. The checkin was quick from the smartphone so allow about 15 minutes. For all of you taking a COVID-19 test doesn’t hurt as many have complained about it. I will highly recommend having the tests or any other tests done by SW Labs.
Paid over $200 dollars for an express pcr covid test so I could travel. The person working the desk told me I would get my test results back in 24 hours. It’s been well over 24 hours and I still don’t have my results.
Maria was VERY amazing to work with. She told me everything that would happen before she did it. I was nervous, but her thorough explanation and quick attention to my needs was awesome!
I went for a rapid covid test and it was super simple! I made an appt online and pulled up during my appt time. They had me fill out a form and then I got my test done and had my results within two hours! It was very quick and efficient and I’ll definitely be going back for future tests.
Stephanie was amazing. It did not hurt. This is my second nasal swab. The first time, from another place, I had a headache for 4 hours. I am feeling great. So thankful for her swabbing skills.
Did a walk up. The website was not clear about having to stand outside by a cone to get tests done. Luckily it stopped snowing, and was not to cold. The problem with these drive up Covid test is truck drivers can’t use them. I was told …
They advertised on their website and via press article that they were open for walk-ins for rapid Covid tests. I even confirmed via the IM system on their website. Tried several times to call ahead, but they never answered. Then I drove …
Paid for a rapid test, was patiently waiting for the results all night in quarantine. Woke up, still no results. Called every number they have listed. The only person I was able to get a hold of was in billing and when asked to speak to a …
What a joke this place is. So your required to make an appointment for a blood draw which is not a big deal. I had a 2:15pm appointment and I waited in my car for 30 minutes before they told me I could come in. Well, needless to say I …
I only recieved lab results today. I tried on the day to get into app, email text message on 2nd and 3rd September. None worked, left messages, got no response. How can you run a service that has no phone number. I cant believe you did …
People were in the waiting room who all had 8:00 appointments and had not been seen yet. I had to wait 45 minutes to be called in, and I had an appointment. No apologies were given for the long wait. Not sure if I will be coming again and …
Yeah, so, this was a waste of money. Sketchy service, there is no rush service. I’ve been plenty of places that have one hour PCR tests (EDIT: yes, I mean PCR’s I have to travel internationally a lot and have had PCR’s in as little as 30 …
Covid test is good. Next day my result was release.
I made my appoinment on line to get covid testing. But was not ask to fill out my application form while i was at home online. When arrive to my appointment …
The lady who did my covid screening was nice, fast and gentle. Once I was in the back I was out within 10mins. I showed up an hour before my appointment time and was not called back till almost 30 mins after my appointment time so that was rough. But all and all it was worth it.
We have been using Southwest Labs for all our employee testing for 6 months now. They are fast and always friendly. During this time of Covid, they have been extremely accommodating with getting my employees in fast. We are very pleased with all their services!
This is a review of the airport location for flight testing. I went in on Sunday September 5 for a PCR Covid test for a trip to Canada on Wednesday. Though the website said all samples received Sunday are processed Monday, I found out the …
They get busy but once an appt is set, it’s pretty fast and convenient. Pricey for the rapid antigen test $71 but worth it if you need results right away. …
You need to take away the promise of the Covid-19 PCR Express 24hrs or next-day can to get the result.
My friend did the COVID19 PCR Express test on 1/22 at 11:15 am in your ABQWest …
Jocelyn made our experience this am simply fantastic. She is extremely helpful, going the extra mile, efficient, professional, and kind. Any company would LOVE to have someone like her on board. Thanks to her again and again!!!!
I wish I could give it zero stars. Worst testing experience yet and I’ve taken a lot of COVID tests all over the country. I made an appointment a week in advance as I had to do the test on my lunch break. I showed up on time but apparently …
Excellent service for travel needs. Jason at the airport facility was very friendly and efficient, with the whole process taking less than 10 minutes. I received my results in less than 24 hours.
Super friendly and helpful staff. I was in and out in under ten minutes and the swab didn’t bother me a bit. Best of all, I will get the results in a couple of hours!! …
I had a Covid-19 testing appointment scheduled with another company which they cancelled last minute. I was scrambling to find someone who could test and get me results before my flight in two days. Southwest Labs came through! Their …
Husband wasn’t feeling well went to our local clinic and was told to take a coronavirus test. Then we get a $100 bill from the lab and we are self pay… Not OK New Mexico for all the funding you have received! As we are struggling with …
Check in was a little tricky our text didn’t go through so we were sitting out in the rain for about 45 minutes.
We didn’t mind it’s been hot outside. …
Your station at the airport opened 6:30 (your web site states it opens at 6AM). I do not have a US phone number – so filling your forms requires creativity. Your representative assured me I can get the results by email: however the email …
Works with the state in ruining peoples lives. If they worked with people and if they needed to go in for a test that can get them in more trouble should be there for the people. In the United States that what make this country Great people …
0 Too tech savvy for people who aren’t. Results were a false positive that almost prevented a surgical procedure. Had another test done the following day by a doctor. Test was negative.
Southwest has great customer service everyone was helpful and professional. Also this is the only place in town that would accommodate me with a blood draw that didn’t require the test through them. Making my situation so seamless and un invasive.
I had a major surgery done and everyone was so nice and personable. Every step of the way was explained thoroughly and I was always given time to ask questions. Nothing felt rushed, but they did what they needed to do quickly too.
What a SCAM. I needed to urgently make an important flight and paid for the expensive rapid test. No results. No test results. Nothing. I left on my flight from ABQ and got a real test in LAX. No sorries no appology, nada from you scammers. You guys stink.
In and out
great place
a positive experience
Good service
Convenient and safe
Good
Fast and friendly!
Fast rapid service
Really friendly people!!
Nice people, quick!
The misrepresented what the price was supposed to be
Fast. Efficient. Safe.
Fast Friendly and Professional
Very friendly and professional.
Testing was quick and easy.
Everyone was so very helpful.
fast results within an hour
Fast and friendly staff
Great costumers service.
Friendly and fast service!
Very quick and professional
Fast and friendly staff..
Great atmosphere and staff.
Area Fisher and staff was wonderful!
Polite informative and fast
In and out quickly awesome staff
Very friendly and professional staff!
Great layout, easy check-in
Fast easy & very friendly
Very professional and quick!
It’s was quick and easy
Very good customer service!!
Super long waits even with an appointment
Fast no problem visit.
Your kindness and Thoroughness
Super clean and very efficient.
Quick, professional and courteous service!
Super nice very professional!
They are so professional and answer all of our questions. Shout out to Broc!!
Everyone was very nice and attentive.
They were quick and efficient!
Fast, get in and out in 5 minutes!
Customer service was outstanding…..
Friendly, patient, professional staff and clean facility.
Efficient staff, on time, and kind staff.
Very professional. Quick in an out
Very efficient and friendly helpful staff.
Rude receptionist , one blood test was not the requested test on the lab order
Very friendly. Very quick and easy.
Super Friendly, great staff!
Easy in and too nice staff!
Timely professional service at a reasonable cost.
Excellent service, friendly and helpful people, very pleased
Quick, cheap and easy covid testing. Definitely recommended
Easy peasy! They were quick and efficient.
Too expensive and too slow to get results.
Great service and very fast! Thank you!
Great experience. Kind and courteous techs!
I love this place! Clean, friendly, and low wait times!
Process was super fast and staff was great And friendly ! 🙂
The staff is friendly and Pretty clean facility
The testing was fast, easy, and convenient. Thanks
Great people, super friendly and fast
Fast and friendly staff! Highly recommended 👌 …
This place is fast and efficient! I will definitely go back!
Very nice people that did my test very professional
Great costumer service and pretty quick!
Everything went great didn’t take long at all
The lady that did the test was super nice and gentle for the covid thank you
Fast, friendly, efficient and clean. Nice work
People up front are not very nice, they could use training in customer service.
They were fast nice and very professional
Amazing! Quickly in an out. Adorable technician and I didn’t feel a thing.
Fast, effecient, remarkable staff..thank you..you are very much needed!
Everyone was kind even with the long line. Stephanie was quick and gentle!
Awesome staff! Super helpful and friendly! Thanks so much!!
Great Company! Has been a very positive experience so far working for them❤️
Very quick, and professional. I appreciated the prompt results as well.
Very fast rapid covid test. In in ten and results in 20 minutes today!
I thought lab at airport closed at 1700, so didn’t come Wed eve. Boy, this is cutting it close for me.
They were very professional and service was quick.
Kind staff, quick appointment time, fast service, fast results!
Everyone is really nice… told me straight up that test was very uncomfortable and it was
Everyone was extremely friendly and helpful, but the cost was ridiculous.
Very nice and caring staff. They are genuinely interested in your care.
Quick and efficient. Answered all my questions. Would recommend for your bodily testing needs.
Very friendly clean environment. Easy process.
Quick and helpful service, these guys are 100x better than quest. Thanks for making it easy!
Pretty quick testing, very affordable and very nice and kind people! Thank you so very much
Maria and the other employees are such a pleasure. Thank you for excellent service.
Friendly, efficient, and careful. Everything I could have wanted from a private lab I went to for Covid testing.
In light of the current situation, I was very impressed with your operation and steps to keep everyone save …
I was full of anxiety. Candace was kind, gentle and understanding. It didn’t hurt AT all
you guys had amazing customer service!!
Your quick service was awesome!
They were kind and courteous, lab tech Stephanie was very gentle!
Very very happy Experience the staff there is very well knowledge and very good information is given to you if it is your first Covid testing I recommend this location to everybody very good fast and very good customer service
Fast results. Also keeping it safe by keeping us in our vehicles and safe for us to enter without being around too many people
Quick and easy to make an appointment.
Convenient appointment, available tubes.
Pretty quick, professional, and they have a good process for doing testing safely.
Staff very helpful and pleasant. Results given when promised.
Loved how I was treated and everyone there is really nice with great attitude will definitely recommend this place
Never received a follow up phone call, text, or email with results.
Extremely streamlined experience and incredibly professional and friendly staff.
Friendly staff, very clean and modern facility! They take extreme precautions to keep the staff and visitors safe!
Have a very professional and friendly staff and a trustworthy environment
I got a tour of metropolitan Albuquerque searching for the right testing location. NO information sent as to which place to go. Need to pay for testing? give your money to someone else!!
they do not follow HIPAA in giving me my results to my test. They refuse to tell me stating it’s up to my employer. It does not state that in any paperwork.
Organized, clean and professional. Everyone was helpful and my blood draw was quick and painless.
Easier than I was expecting! The test was quick and the technician and office staff were kind and professional.
We love our southwest lab folk….. We get our results in a timely manner. They make sure our specimens are picked everyday, they’re always in connect with us..
I got the results next day and the people were very helpful. Especially Erica at the Osuna location.
Fantastic service. After check in I was in and out within 5 minutes.
The swab was very smooth thanks to the person who performed it and Maria was very helpful too, in the administration aspect.
Very Expensive. Doesn’t accept insurance.
Great customer service, very fast and efficient. I got my test results in about an hour.
The staff was very helpful and professional. I was in and out for my test on time and quickly
Cutting edge technology combined with a real care for the patient and the provider. I love working for Southwest Labs and the ability it gives us to make a real world difference in the lives of everyday people!
Great team. Efficient and hard working. They are dealing with an exceptional amount of stressed individuals and they do it well.
I had a very quick, and all around great experience. There was not a long line or a long wait, I was in and out!
It is an awesome experience to work with Southwest Labs. It is the first private toxicology reference lab in New Mexico, with excellent customer service and reasonable charges. The turn around time is their forte and comprises of highly educated professionals.
It was a great experience, fast and convenient. I enjoyed how easy the check-in process was.
Everyone was very friendly. The wait wasn’t long at all. They were constantly cleaning so I felt very safe seeing that.
This place made things pleasantly fast and convenient! Of course COVID testing is no fun but this place did an amazing job! Thanks! Recommended.
Such a great experience, the staff were very attentive and friendly. I was in and out in no time. Keep up the great work.
Had an appointment made for 215 by my company was barely seen by 307 and when doing the test the nurse was rough I’ve done this test before. Found this a very unpleasant & unprofessional by this company would never recommend using these facilities.
I had to wait for an hour past my scheduled appointment time before being seen, however, everyone was really nice and apologetic.
I had an appointment at 8am. They didn’t open the place until 8:16 am. Then I was ignored for 20 minutes. Then I found out the cost of the test for the first time. Terrible experience.
Very efficient. Kind and pleasant staff who took sample. Results were quick.
Airport for testing. Super easy and fast! Staff explained process thoroughly and put us at ease. Very professional!
The tech blew my vein out and dropped blood over my dress and smeared it over the room trying to clean it up with a tiny alcohol square. The tech was able to draw a half a vile which they say should be enough for the test my dr. …
Very easy! Following the prompts on the signs outside, then on my phone. Very efficient inside and the testing itself was done gently and was not painful at all.
Covid Antigen test was quick and easy found out results in less time than waiting in line in my previous test at Balloon Fiesta Park. Friendly clean atmosphere.
Glad I came here. The very pleasant person who did the test was kind and professional. It didn’t hurt a bit. Very pleased to get rapid results.
The staff was nice but you could tell in their communication that they are tired and stressed. Bless them for the long hours they put in and sick, grumpy people they continuously have to deal with.
I was in and out in 2 minutes and 5 minutes before my scheduled appointment time. Staff was awesome. Facility very clean and modern.
Southwest Labs was very pleasant to work with. They were very efficient and thorough and got my covid 19 test results back to me in an hour!
Prompt Professional Polite! ALL staff including the lab tech that gave me my rapid test results were AMAZING! This place “GETS IT” regarding how to treat clients. ROCK ON SW LABS!!! 😷💯😷💯😷 …
Everyone was very friendly. Bri was very nice about explaining everything to me. Waiting room nice and clean. Quick, courteous service
Southwest Labs has been a great place to get my routine lab testing done. They have such a simple and convenient way for me to get a look into my health. Thank you to everyone that has helped me along the way!
It would have been very beneficial if the schedule would have mentioned that the blood drawing occurs at 4500 Osuna and not at the Balloon Park lab. No one mentioned it even when I called today! …
This was my first visit and I was in and out in no time. I didn’t even feel the blood draw they are that good! Would definitely recommend for labs. Super clean and very friendly staff.
The tech that took my blood went way too far & must’ve hit a nerve because my arm hurt, was burning and it got hard from my elbow to wrist~ I’m 52 & have had plenty of blood taken & IV’s NEVER has this happened. She also had my blood all over the desk I was sitting at!
Carlos, great guy & owner of Play It Again Sports recommended Southwest Labs to us today, after our grueling, run around experience with Tricore Labs and Presbyterian Medical. Arriving early for our appointment with Southwest Labs, we …
Easy to set up and make an appointment. Made my appointment online. Showed up right on time for my appointment. I was in and out in 10 minutes. Super easy and super fast.
Everyone was very friendly and knowledgeable. There was no wait. They knew exactly what test I needed. I was in and out in 10 minutes. A great experience!
A clunky and confusing app. I don’t get the name ‘Spruce’ for the app, when it’s purpose is to give lab test results. What does a tree have to do with lab tests? Acronyms that I don’t understand were in the app. Great service and …
The staff was friendly and professional. They were very gentle with the test. The woman doing the swab gave me a little break between nostrils and was very kind
This place does not report your COVID-19 test results. They claim to report within 24 hours to the NMDOH, but that is far from the truth. I was told that I tested positive and that I would hear from the NMDOH, but I had to contact them …
Check-in process was swift and efficient. Place was very clean. Staff was friendly as well as swift and efficient as well.
Staff was great and professional. And they’re all risking their health for us right now. I really appreciate it.
When I first met Broc, I knew he was the person we wanted to work with, amazing human being. Working with Southwest Labs has helped our treatment center get accurate results in less than 24 hours. This is very important when working in the …
I had the covid test done so the experience itself wasn’t something I can claim I “loved” but Amberly and the rest of the team were all lovely and professional and made it a socially comfortable situation. I did leave with tears in my eyes …
Employee Renee went over and above helping us with our concerns and requests
She was so helpful and provided a great customer experience. Well done Renee
Everyone was kind and considerate. Everything was very clean and professional. The nasal swab for the covid test was quick and painless. It was a great experience and I will use them again!
I was admitted at my scheduled appointment time and the nurse/technician administering the swab test was amazing, pain free!
I was called with results within an hour. Thank you!
Very nice staff who gave clear instructions. Was expecting to wait a long time in my car for a rapid Corona test, but it was only 10 minutes.
Service was fine. When they called to give me results call dropped before they told me my COVID results. Now I have been waiting most of the day to try and reach someone for a result that I paid 85 buck for. So frustrating. No email either.
Paid the $200 for Express PCR Test for Travel. Got it back fine, but not signed by a “Medical Professional” as required by the country I’m traveling to. Called the main office and was directed to return to the satellite/sample collection …
Fantastic lab! They gave me immediate service (I didn’t make an appointment), they worked around my billing/insurance needs and David, the phlebotomist, was amazing! I barely felt anything. He’s a ninja vein finder with a kind, compassionate bedside manner.
It was easy to set up the appointment and every went seamlessly. Pricey, though. The person who did the test was very nice and put us at ease.
I was told I would have my test results emailed to me in 2 hours. It’s been 3 1/2 and nothing. No number to call, nothing. Will I hear from them? I took the test when I got off the plane to assure my 84 yr old mother and myself that I was Covid free getting off the plane. No results yet.
Had an appointment but they still made me wait in my car for over 30 minutes before they called me in. Then were very rude and unreasonable. They wanted me to leave my purse outside of the bathroom when someone goes in with you and there …
They were fast and friendly. The checkin was quick from the smartphone so allow about 15 minutes. For all of you taking a COVID-19 test doesn’t hurt as many have complained about it. I will highly recommend having the tests or any other tests done by SW Labs.
Paid over $200 dollars for an express pcr covid test so I could travel. The person working the desk told me I would get my test results back in 24 hours. It’s been well over 24 hours and I still don’t have my results.
Maria was VERY amazing to work with. She told me everything that would happen before she did it. I was nervous, but her thorough explanation and quick attention to my needs was awesome!
I went for a rapid covid test and it was super simple! I made an appt online and pulled up during my appt time. They had me fill out a form and then I got my test done and had my results within two hours! It was very quick and efficient and I’ll definitely be going back for future tests.
Stephanie was amazing. It did not hurt. This is my second nasal swab. The first time, from another place, I had a headache for 4 hours. I am feeling great. So thankful for her swabbing skills.
Did a walk up. The website was not clear about having to stand outside by a cone to get tests done. Luckily it stopped snowing, and was not to cold. The problem with these drive up Covid test is truck drivers can’t use them. I was told …
They advertised on their website and via press article that they were open for walk-ins for rapid Covid tests. I even confirmed via the IM system on their website. Tried several times to call ahead, but they never answered. Then I drove …
Paid for a rapid test, was patiently waiting for the results all night in quarantine. Woke up, still no results. Called every number they have listed. The only person I was able to get a hold of was in billing and when asked to speak to a …
What a joke this place is. So your required to make an appointment for a blood draw which is not a big deal. I had a 2:15pm appointment and I waited in my car for 30 minutes before they told me I could come in. Well, needless to say I …
I only recieved lab results today. I tried on the day to get into app, email text message on 2nd and 3rd September. None worked, left messages, got no response. How can you run a service that has no phone number. I cant believe you did …
Testing all good but two comments:
1. No sign on the lab, it took us ten minutes driving around the Home …
People were in the waiting room who all had 8:00 appointments and had not been seen yet. I had to wait 45 minutes to be called in, and I had an appointment. No apologies were given for the long wait. Not sure if I will be coming again and …
Yeah, so, this was a waste of money. Sketchy service, there is no rush service. I’ve been plenty of places that have one hour PCR tests (EDIT: yes, I mean PCR’s I have to travel internationally a lot and have had PCR’s in as little as 30 …
Covid test is good. Next day my result was release.
I made my appoinment on line to get covid testing. But was not ask to fill out my application form while i was at home online. When arrive to my appointment …
The testing was done easily and quickly. I received the results sooner than I expected, and the staff were very pleasant and helpful.
The lady who did my covid screening was nice, fast and gentle. Once I was in the back I was out within 10mins. I showed up an hour before my appointment time and was not called back till almost 30 mins after my appointment time so that was rough. But all and all it was worth it.
We received excellent informative and helpful customer service by the Southwest office and laboratory professional staff.
Touch free, quick, polite, lots of availability, friendly and fast!
We have been using Southwest Labs for all our employee testing for 6 months now. They are fast and always friendly. During this time of Covid, they have been extremely accommodating with getting my employees in fast. We are very pleased with all their services!
This is a review of the airport location for flight testing. I went in on Sunday September 5 for a PCR Covid test for a trip to Canada on Wednesday. Though the website said all samples received Sunday are processed Monday, I found out the …
They get busy but once an appt is set, it’s pretty fast and convenient. Pricey for the rapid antigen test $71 but worth it if you need results right away. …
You need to take away the promise of the Covid-19 PCR Express 24hrs or next-day can to get the result.
My friend did the COVID19 PCR Express test on 1/22 at 11:15 am in your ABQWest …
Jocelyn made our experience this am simply fantastic. She is extremely helpful, going the extra mile, efficient, professional, and kind. Any company would LOVE to have someone like her on board. Thanks to her again and again!!!!
I wish I could give it zero stars. Worst testing experience yet and I’ve taken a lot of COVID tests all over the country. I made an appointment a week in advance as I had to do the test on my lunch break. I showed up on time but apparently …
No one else could get my wife a COVID test unless we were willing to wait a week. Southwest had us a result the same day! Great service!
Excellent service for travel needs. Jason at the airport facility was very friendly and efficient, with the whole process taking less than 10 minutes. I received my results in less than 24 hours.
Super friendly and helpful staff. I was in and out in under ten minutes and the swab didn’t bother me a bit. Best of all, I will get the results in a couple of hours!! …
I had a Covid-19 testing appointment scheduled with another company which they cancelled last minute. I was scrambling to find someone who could test and get me results before my flight in two days. Southwest Labs came through! Their …
Husband wasn’t feeling well went to our local clinic and was told to take a coronavirus test. Then we get a $100 bill from the lab and we are self pay… Not OK New Mexico for all the funding you have received! As we are struggling with …
Check in was a little tricky our text didn’t go through so we were sitting out in the rain for about 45 minutes.
We didn’t mind it’s been hot outside. …
Your station at the airport opened 6:30 (your web site states it opens at 6AM). I do not have a US phone number – so filling your forms requires creativity. Your representative assured me I can get the results by email: however the email …
Works with the state in ruining peoples lives. If they worked with people and if they needed to go in for a test that can get them in more trouble should be there for the people. In the United States that what make this country Great people …
0 Too tech savvy for people who aren’t. Results were a false positive that almost prevented a surgical procedure. Had another test done the following day by a doctor. Test was negative.
The entire process of southwest labs is just unbeatable! The service and inprocessing is a 10+!!! Highly recommend their services!
Southwest has great customer service everyone was helpful and professional. Also this is the only place in town that would accommodate me with a blood draw that didn’t require the test through them. Making my situation so seamless and un invasive.
I had a major surgery done and everyone was so nice and personable. Every step of the way was explained thoroughly and I was always given time to ask questions. Nothing felt rushed, but they did what they needed to do quickly too.
What a SCAM. I needed to urgently make an important flight and paid for the expensive rapid test. No results. No test results. Nothing. I left on my flight from ABQ and got a real test in LAX. No sorries no appology, nada from you scammers. You guys stink.