Some might say we’re meticulous experts in heating oil, cooling, and energy. Or, maybe that we’re neat, dedicated, and very friendly. We may be … See more
Poorly ran company.Was promised a delivery which never happened.Called them on it and still could not give me a delivery date.I explained that I had 1/8 tank left.The answer I got was ,Sir don’t worry.If you run out we will send someone out …
I’ve been with Peterson oil now for about eight years. Their boiler service is excellent and deliveries are always on time. I’ll never go anywhere else!
Recently my hot water was too hot. I called and a repair man arrived that day. He was logical and knowledgeable and found the cause. He explained the problem so that I could understand and replaced the faulty part.
We tried to schedule our ANNUAL service and inspection, but was told that we would have to wait about NINE months. that will be AFTER the crucial winter cold months.We believe that we are not important enough. when we get service, it will probably be great, but the time line is very poor!
Called at 9 am today due to no heat the previous night. Was told that they would be at our house between 9:30am and 11:30am. By 11:45 pm no one had showed up. Called again and was told we were next in line. It is now 2 pm and the office is …
When we moved into our new home, we neglected to keep an eye on the level of oil in our tank. Two days before Christmas we realized we were almost on empty! Peterson Oil came to our rescue and the very next morning, on Christmas Eve, they came out to fill us up. Great customer service and it was very much appreciated.
Dependable, as always. We found ourselves with no heat upstairs. The technician arrived within a reasonable amount of time. The issue took a while to resolve, but he stuck with it and got us up and running. This type of service makes the service contract well worth it.
I have to say Peterson oil does have a great service department. Their Customer Service on the other hand can be a hit or miss. Twice we’ve scheduled delivery, gone through the motions and found out days later they have no record of it. …
Last year my furnace quit and Peterson Oil came to the rescue. It wasn’t long before the heat was on and everything was running smoothly. The oil deliveries are timely and the staff is pleasant to talk with. What more can you ask?
We’ve been with Peterson Oil for many, many years. Their customer service and attention to our account has been outstanding. Particular kudos to Kathy in customer Service and Kenny, oil technician specialist. …
I have been a Customer of Peterson Oil for Nearly 20 years. For Home Heating Oil, A new Oil Burner about 10 years ago and Service for all my heating needs. You might say I am a loyal customer and as such I have not shopped around for oil …
I am a prepaid customer for the full year. I paid in full in September. This is the second time this year they have let me run out of oil. I called them last Thursday and they promised I would be filled on Monday, Saturday and Monday. …
We have been customers of Peterson for 14 years. The past 2 have been painful…we have run out of oil 4 times despite their no run out pledge. Last winter our system kept clogging because of their new biofuel which apparently has a lot …
Peterson/Cleghorn delivered oil, 2 days later my furnace starting running and cutting out in 5 to 10 second intervals. I called them because I suspected I had gotten some bad fuel. Their technician came out and verified this, cleaned the …
My boiler needs to be tuned to an -exact- mixture of fuel (#2 now), it will NOT work correctly with wildly different mixtures. The people running Peterson Oil refuses to acknowledge this! They mix their ‘new’ batches of fuel however …
We have been a loyal, longstanding customer of Peterson Oil. In the past year, we have run out of oil. We are on a delivery plan, so that is not supposed to happen once, never mind twice. And were charged for an off-hours service because we …
Torre thanks for bringing this to light again, I left them over a year ago and haven’t had one issue since after having multiple breakdowns each year, most of which required waits of 10+ hours for service. Anyone considering this company …
The oil service very bad. I can’t sleep when I think about it although it happens a few weeks ago. I pay 129$ to fix the problem and it still happens exactly again. Unfortunately it happens on Sunday I call them and the man said it was …
I’ve been a customer of Peterson Oil for years and have never had any problems. I just had my furnace tuned up and the technician was very friendly, on time and left everything very clean. He even made some suggestions on how I could save …
I have been a customer for over 12 years. Every time I called with an issue, they responded the same day and fixed the problem. My automatic delivery service is very reliable. I never need to think about that. All of the repair people …
I have been using Peterson for two years. A few months back I called to schedule a furnace cleaning and they were booking months out! They gave me a date with a two hour window. The weeks prior to my appointment we had some frigid …
I have used Peterson Oil for the past 11 years. They offer the best customer service from the moment they answer the phone until they deliver the service requested. The oil deliveries are delivered as scheduled, the maintenance service …
Here is Biodiesel “oil” they put in my tank. This caused my boiler to stop working. 18 hours with no heat and hot water is not anything I wish anyone to ever endure in the winter. When they pumped my tank out they tried to say the oil …
Always delivered in a timely manner and never had any issues with ordering, but they mix such a large amount of bio-fuel into the oil that we have had nothing but issues keeping our furnace on this winter. It’s recommended no higher than …
Big mistake.. We asked Peterson oil to check our oil furnace as a preventive maintenance for the winter in October. The furnace was running but the guy who came out played with the thermostat cables then left.. then The heat was just on …
I called to order oil and become a new customer. After 15 minutes on hold I hung up and stayed with my oil company that answered the phone on the 2nd ring.
I ordered oil from this company and they took all of my info and my credit card info. After three days nobody showed up. When I called, they said they have no record of my order!!! They didn’t even have my name or address or anything else in their system.
Ordered and paid up front for oil on the Tuesday before Christmas (Sunday) and was told it would be delivered by Friday. Friday evening I called back because the oil was not delivered and they said it would be delivered Saturday. Saturday …
I had my oil burner yearly cleaned in August 2022. I had Peterson fill late Sept/Oct & didn’t have sys running til 1st week of Oct due to Thermostate change! System ran for 40+ days with Peterson’s product and I awoke to a freezing 🥶 house …
Poorly ran company.Was promised a delivery which never happened.Called them on it and still could not give me a delivery date.I explained that I had 1/8 tank left.The answer I got was ,Sir don’t worry.If you run out we will send someone out …
I’ve been with Peterson oil now for about eight years. Their boiler service is excellent and deliveries are always on time. I’ll never go anywhere else!
Recently my hot water was too hot. I called and a repair man arrived that day. He was logical and knowledgeable and found the cause. He explained the problem so that I could understand and replaced the faulty part.
We tried to schedule our ANNUAL service and inspection, but was told that we would have to wait about NINE months. that will be AFTER the crucial winter cold months.We believe that we are not important enough. when we get service, it will probably be great, but the time line is very poor!
Called at 9 am today due to no heat the previous night. Was told that they would be at our house between 9:30am and 11:30am. By 11:45 pm no one had showed up. Called again and was told we were next in line. It is now 2 pm and the office is …
When we moved into our new home, we neglected to keep an eye on the level of oil in our tank. Two days before Christmas we realized we were almost on empty! Peterson Oil came to our rescue and the very next morning, on Christmas Eve, they came out to fill us up. Great customer service and it was very much appreciated.
Dependable, as always. We found ourselves with no heat upstairs. The technician arrived within a reasonable amount of time. The issue took a while to resolve, but he stuck with it and got us up and running. This type of service makes the service contract well worth it.
I have to say Peterson oil does have a great service department. Their Customer Service on the other hand can be a hit or miss. Twice we’ve scheduled delivery, gone through the motions and found out days later they have no record of it. …
Last year my furnace quit and Peterson Oil came to the rescue. It wasn’t long before the heat was on and everything was running smoothly. The oil deliveries are timely and the staff is pleasant to talk with. What more can you ask?
We’ve been with Peterson Oil for many, many years. Their customer service and attention to our account has been outstanding. Particular kudos to Kathy in customer Service and Kenny, oil technician specialist. …
I have been a Customer of Peterson Oil for Nearly 20 years. For Home Heating Oil, A new Oil Burner about 10 years ago and Service for all my heating needs. You might say I am a loyal customer and as such I have not shopped around for oil …
Multiple bad service experiences with this unreliable company
We put in a service request to fix the boiler. First, the technician lies about …
I am a prepaid customer for the full year. I paid in full in September. This is the second time this year they have let me run out of oil. I called them last Thursday and they promised I would be filled on Monday, Saturday and Monday. …
We have been customers of Peterson for 14 years. The past 2 have been painful…we have run out of oil 4 times despite their no run out pledge. Last winter our system kept clogging because of their new biofuel which apparently has a lot …
Peterson/Cleghorn delivered oil, 2 days later my furnace starting running and cutting out in 5 to 10 second intervals. I called them because I suspected I had gotten some bad fuel. Their technician came out and verified this, cleaned the …
My boiler needs to be tuned to an -exact- mixture of fuel (#2 now), it will NOT work correctly with wildly different mixtures. The people running Peterson Oil refuses to acknowledge this! They mix their ‘new’ batches of fuel however …
We have been a loyal, longstanding customer of Peterson Oil. In the past year, we have run out of oil. We are on a delivery plan, so that is not supposed to happen once, never mind twice. And were charged for an off-hours service because we …
Torre thanks for bringing this to light again, I left them over a year ago and haven’t had one issue since after having multiple breakdowns each year, most of which required waits of 10+ hours for service. Anyone considering this company …
The oil service very bad. I can’t sleep when I think about it although it happens a few weeks ago. I pay 129$ to fix the problem and it still happens exactly again. Unfortunately it happens on Sunday I call them and the man said it was …
I’ve been a customer of Peterson Oil for years and have never had any problems. I just had my furnace tuned up and the technician was very friendly, on time and left everything very clean. He even made some suggestions on how I could save …
I have been a customer for over 12 years. Every time I called with an issue, they responded the same day and fixed the problem. My automatic delivery service is very reliable. I never need to think about that. All of the repair people …
I have been using Peterson for two years. A few months back I called to schedule a furnace cleaning and they were booking months out! They gave me a date with a two hour window. The weeks prior to my appointment we had some frigid …
I have used Peterson Oil for the past 11 years. They offer the best customer service from the moment they answer the phone until they deliver the service requested. The oil deliveries are delivered as scheduled, the maintenance service …
Here is Biodiesel “oil” they put in my tank. This caused my boiler to stop working. 18 hours with no heat and hot water is not anything I wish anyone to ever endure in the winter. When they pumped my tank out they tried to say the oil …
Always delivered in a timely manner and never had any issues with ordering, but they mix such a large amount of bio-fuel into the oil that we have had nothing but issues keeping our furnace on this winter. It’s recommended no higher than …
Big mistake.. We asked Peterson oil to check our oil furnace as a preventive maintenance for the winter in October. The furnace was running but the guy who came out played with the thermostat cables then left.. then The heat was just on …
I called to order oil and become a new customer. After 15 minutes on hold I hung up and stayed with my oil company that answered the phone on the 2nd ring.
I ordered oil from this company and they took all of my info and my credit card info. After three days nobody showed up. When I called, they said they have no record of my order!!! They didn’t even have my name or address or anything else in their system.
Ordered and paid up front for oil on the Tuesday before Christmas (Sunday) and was told it would be delivered by Friday. Friday evening I called back because the oil was not delivered and they said it would be delivered Saturday. Saturday …
I had my oil burner yearly cleaned in August 2022. I had Peterson fill late Sept/Oct & didn’t have sys running til 1st week of Oct due to Thermostate change! System ran for 40+ days with Peterson’s product and I awoke to a freezing 🥶 house …