SELCO, also known as Shrewsbury Electric and Cable Operations, is a community-owned and operated company founded in 1983.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4:30PM |
| Tuesday | 7:30AM to 4:30PM |
| Wednesday | 7:30AM to 4:30PM |
| Thursday | 7:30AM to 4:30PM |
| Friday | 7:30AM to 4:30PM |
100 Maple Ave, Shrewsbury, MA 01545
(Translated by Google) There’s no way there’s going to be a power outage. So you must have fixed the wires
So if there is a power outage again, 46 electricity bills will drop a lot …
selco is awful.
Between 4-5 stars. The electric operations is top notch. Less power outages than any town I’ve lived in, and time-to-fix is great (other people in other neighborhoods also mention this). Internet I will call average because they are in …
garbage
I wish I could give them a negative number.
SELCO is great! No complaints.
Worst customer service and appointment scheduling.
Internet connection drops frequently. The worst service ever.
Horrible – It’s completely unfair that we have no other options in town
Great service, very responsive and respectful customer service.
I love SELCO. Fabulous customer service when you need it (not often).
Best place I’ve ever dealt with for phone and cable. Sad to leave them
Horrible service. I calked help desk unable to help me. Also not available to come to my place for next 3 days to come fix the problem.
Cable so pixley I can’t watch it. Been on hold with customer service 59 minutes!!!!! It is a holiday, but STILL
Internet Technical support is really good and helpful. Thank you Selco for quick response every time
I mean, it’s Internet. It’s mostly on and the speed is what you pay for. Customer service is really good.
0/5 would love to switch to Comcast over this lackadaisical company. This is a prime example of a horrible company
HORRIBLE CUSTOMER SERVICE!!!!!!! They could careless if their customers are having and issues with their cable. They are the only game in town unless you want to move to Direct TV and they know that.
Every time I call the help desk I have had nothing but a great experience. They are very patient and always willing to help. I am very surprised at the negative responses.
Excellent value and service. Whenever I’ve called them they have been responsive and any problems have been promptly fixed. But thankfully it usually “just works”.
Have had nothing but great service from selco
Rob always does a great job and goes the extra mile .
Highly recommend!
Truly terrible and unreliable internet.
I have called customer service a bunch of times for computer, phone and for TV problems. They have been excellent. My wife and I have been so happy with the service. Thank you!
Internet connection drops frequently. I cannot even sustain a decent size of download or upload job. It’s a waste of money for the Internet Silver package.
Horrible horrible customer service and staff. So rude and disrespectful.. charge you an arm and leg. Internet always drops and half our channels we can never watch or DVR doesn’t work… My advice.. DONT GET!
Not good service and prices are high. Would like to see Comcast or other provider that has better deals.
When the service worked it did work ok the problem was that it dropped about 2 to 3 times per hour I tried to get them to repair it multiple times they check the modem said it was fine but the modem dropped to three times and they have to …
Horrible service and rude customer service representative. They are looking for ways to send the technician home to charge u additional 35 bucks!! Too bad, they are a monopoly in Shrewsbury and we have to suffer the pain of dealing with them.
Always awesome service. Never had a problem they couldn’t solve. Best cable phone internet company ever.
SUPPOSEDLY ITS THE ONLY CABLE PROVIDER IN SHREWSBURY, DOING MY RESEARCH BECAUSE THE REVIEWS DONT LIE…THE CABLE IS HORRIBLE, THE PRICES ARE SUPER HIGH, THE CHANNELS GO MUTE SOMETIMES, AND THEN CUSTOMER SERVICE IS NEVER AVAILABLE TO HELP IN CASE OF EMERGENCY
The worst service. They are not open of weekends. So if you have any issues or need to schedule something on a weekend you are completely out of luck. They also have horrible customer service. Their services cannot compete with the larger cable providers.
I find SELCO to be very responsive. The technicians are knowledgeable and courteous. I haven’t had any of the negative experiences I heard about from Charter or COMCAST customers.
I have never had internet this terrible. Even when a phone is on the wifi it brings it down to a crawl. Someone needs to put competition in this town because I’m absolutely fed up with this crap. I have stuff I need to do at home for work …
Lynda at Shewsbury Electric Cable has been extremely helpful in setting up a payment plan for my electric. She helped me catch up and that’s a great feeling. If you are having trouble making the full payment, call her at the main office, I’m sure she would help you too.
Support is adequate but infrastructure and internet services horrible and subpar. Not having competition does not provide an incentive to improve. Would switch if I had other choices.
IT is terrific for internet problems or needs. Billing however is TERRIBLE.
So confusing a report! And the close and due dates are not coordinated enough to know when I’ve correctly paid. I’m constantly calling to check if/when they received payment –and they’ve needed to get that fixed going on 16 years now!
The cable is more expensive for less than we used to have BUT our power has never been out for any longer than two hours even in bad storms. Someone responds to issues on their Facebook page even when the help desk is closed. I can’t say enough about the amazing customer service.
Why are people giving this less than 4 stars? It’s a cable, internet and electricity service. I personally think the customer service is outstanding. …
With regards to the SELCO line workers I cannot say enough good things. This last Noreaster downed a large oak tree on our property and it dragged down all the power lines + snapped the transformer pole. Power out on the entire road + the …
I would give this dreadful company one star. For the last three days, I’ve had 5MBPS download speeds on an 100MBPS plan. I can’t even stream video. Let other providers do the job, you guys clearly can’t handle it.
Pretty good service for my 2.5yrs usage. Grt download speeds and best part never had disruptions in service.
It was quick installation and easy cust care process.
I’m guessing people who gave Selco 5 stars have never actually used the cable or internet provided by them. Sincerely the most awful ISP available today. Not to mention, if you know the first thing about internet connectivity you can spot …
I hate their service. Been in Shrewsbury, you don’t have much of an option but to use SELCO (Monopoly) as your service provider. Mind you I have GOLD, the supposedly HIGH speed internet, but it’s slow as molasses…not to mention the …
I have heard this is all that Shrewsbury offers it is expensive it is horrible and if anyone reads this and knows of a different service provider around arbor drive in Shrewsbury please message me. The is the worst cable and internet …
I called the customer service for our business phone line which is dead, the guy on the help desk was not helpful and didn’t have any answers for why the phones are not working? …
Worst. Company. Ever. They boldly charge for services you haven’t opted for. If you question them then you are told to pay regardless of the subscription/usage. If you question further, they basically say it’s our way or the highway. Monopoly is a disease. Shrewsbury, why the hell can’t you get yourself another provider? Why?
I would give them a lower rating if possible. Monopolize cable internet availability, horrendous on demand options, and we pay nearly half of what our rent is for the jacked up price version of Charter cable. SELCO is pathetic and hopefully they get a competitor because they will lose ALL business. Just awful
A truly mediocre at best cable internet service. Since they have a monopoly over the town of Shrewsbury, they have little motivation to have competitive prices, services, or customer support. The internet is slow and overpriced, the cable …
I routinely brag about my power and internet experience through SELCO to folks who have to deal with Eversource, National Grid, Comcast, Xfinity, Cox, Time Warner etc… SELCO works for the people of Shrewsbury. I sincerely could not be …
Horrible! This is a municipal cable company that is outdated. Internet speeds are horrific. They think offering 200Mbps up and only 10Mbps down is sufficient in this age of technology. They haven’t done anything to bring themselves to the future. We desperately need Verizon to come in.
Extremely inconvenient. Customer service is very rude and unhelpful.
They are only open between 8 – 4 monday though Friday and refuse to make any exceptions or schedule anything outside those hours. When I first started my …
8/10 for customer service, everyone is generally nice and willing to help in any way they can. When we would experience issues with a remote or router, they’d replace it, no charge. …
Edited from in one star to 4 stars on 7/24/17:
My internet constantly kept dropping for the 2 years that I lived there. I had called them a couple of times during which they tried fixing it remotely, which …
Best cable and internet provider ever. If the cable goes out, they fix it immediately. There’s rarely a problem with the internet, and you actually get the down/up speeds you pay for, unlike other ISPs. That’s on top of the fact that …
Had great experience with service . Eddie went over and above. We had a non working box replaced, and he also found we had internet issues , which he stayed to help with our router and also fixed some wiring issues . …
This company offers about half the download speed of verizon and xfinity for double the price. They monopolize the town of Shrewsbury and force residents to use their terrible service. Complete rip off
Their fibre optic offering is outstanding. I’m on a basic 100 Mbps up/100 mbps down plan. Photos/Videos/Media upload is blazing fast now. …
eh – I am not a fan of highly-priced and low bandwidth internet service… and this is especially bad becuase they allow for NO OTHER COMPANYS TO COMPETE in Shrewsbury. granted, all isp’s are pretty bad around here, but if a town is going to “control and run its own isp” I would hope they would put their own people first.
I have been a customer of SELCO for 15 years now.
The good: …
Mr. Perez spent more time than even necessary to help me hook up my new router after changing over to fiber optics. I recently moved to town, and after coming to do a survey, I specifically requested him to return. He was awesome!!!! He was …
I truly despise Selco and there outrageous price to performance internet service when compared to their competitors (Verizon Fios, Spectrum, AT&T, Google Fiber, and literally every other internet provider). With they monopolizing the market in Shrewsbury forcing everyone to buy into this frankly subpar/cheap provider
Excellent customer service as well as Internet. We’re very impressed with the interactions we’ve had with employees, they go above and beyond to be helpful and friendly.
I m moving to Shrewsbury from Framingham and already hate this company after I checked the prices and reviews
I m paying $49 for 200mbts …
Brandon was so pleasant, knowledgeable, and helpful during our internet setup today. We were shocked with how quick the install was! We are coming from Worcester where our only option was Spectrum, and there’s been many of times where we …