Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada. Call or click today to learn more about the services we offer!
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2812B Terrace Heights Dr, Yakima, WA 98901
(Translated by Google) Very professional and responsible driver, deserves a raise. …
The worst customer service ever. Horrible customer service from their office people. Terrible service from the drivers, they find any excuse to not pick up our garbage.They have skipped us for 5 weeks and counting which they blame on the …
Thank you, Chelsea, for helping me with our pick up and making the change so easy. Great customer service!!
Missed 2 pick up dates in a row
Great company
Thank you!
Terrible!
Really like the aid.
Great
HORRIBLE CUSTOMER SERVICE !!!!!!!!! THERE NEEDS TO BE A NEGATIVE NUMBER ON THIS SCALE TO RATE THEM!!!!!!
Good service
Chelsea was very helpful.
Charging me for extra bags when their isn’t SMH crooks
One of the worst managed companies I’ve ever dealt with.
I talked to Chelsea, very nice!
Overcharged for extra bags that they haven’t picked up for 2 weeks
weeks go by and no pick up, no crediting my account but I still have to pay!!!! Ridiculous!!
Bad service, fails to complete job, then doesn’t own up or take responsibility from them failing to complete job, still has the nerve to charge me for services not completed as if they had done there job..
Bad been waitin 15 bussines days to get my garbage container. Bad servise
Excellent service, very nice staff, take care of my requests promptly every time.
over charge for what ever they can every single time, apparently the garbage man gets butt hurt if you don’t leave a soda so this creates the overcharging that every one is experiencing.
Trash is picked up on a regular basis and if I am out of town they will come down my driveway to get my can. Thanks!!!
Very rude and disrespectful driver. Driver needs attitude adjustment class and training on the business logo and customer service. Very BAD!!
Prices and service are great!! We love our sanitation workers!!!
Very unhelpful and rude over the phone. They threw away my 100 dollar shop vac that was in my driveway.
Always forget to pick up my garbage and still charge me. Won’t give any credit but charges you if you’re over full. Not happy.
If anyone wants to experience the worst hire yakima waste. Its a joke. i discontinued after the first bill.
They are a great company, quick and fast pickups, good peeps!
Driver is great telephone customer service is not helpful
They have the WORST customer service. They do not care about their customers because they know they are the only game in town. Please, someone open up a new waste service!!
Haven’t been here for a month to empty our dumpster. They don’t even try. They drive by like we don’t even exist!
They do not know what customer service is and refuse to pick up their own dumpster so they can continue to charge you
Nice Drivers and for the most part, dependable like clockwork. 👍🏼 …
Always friendly. It is a weekly treat to see my son wave to the driver as they pass by.
Their customer service is always professional and can actually answer your questions.
we have had great service before we got a new garbage man,i just watched him take a bag of garbage out of a can and throw it on the ground.it was only sticking over the rim of the can 2 inches,every week he leaves a huge mess,how do you stay in business.
Continual bad service and multiple pick up and billing issues for 8 years strait- being that they are the only option in Yakima this terrible buisness model is working out fine
Weekly Trash Pickup – 2 Cans!
Update…..awful service and pathetic collection, negative stars.
Original…..Zero stars! They pick and choose when they want to collect and if …
Best customer service in the office & with the drivers. They’ve always made sure I, as a customer, was taken care of!
Super nice, professional lady answering phone with great voice.
Awful, awful service!! Our can is hardly ever picked up on time and they do nothing to rectify the situation!! I wish there were other companies available so I would never have to do business with them again!! Grrrr….. so irritated.
Take forever to answer calls. Poor service on the recycling side as they constantly miss my recycling. Hate that this is the only company we have available.
Recycle center open wednesday-saturday 10-4
It’s been three weeks they still can’t get my garbage out cause of the snow in the driveway (I drive a pt cruiser and my neighbor drives a Prius) 🙄 …
Can just about set my clock by the driver’s arrival.
Their drivers are wreckless speeders
Frequently they forget to pick my dumpster up. Every single time they leave garbage everywhere I don’t know what in the world could be wrong with the truck or the dumpster to explain this
Horrible service, I signed up for their service a month ago, still no bin and I called on two different days last week and was on hold for 25 and 30 minutes. No idea how this “business” can be so inept.
Shame on you for being so unprofessional!
I love the people at yakima waste systems they are polite hard working and friendly . Have never had a bad experience with any of them. God bless all of you….
Pay for drive up service. They miss our garbage once every 1-2 months. They said I should take my garbage can over 1/2 mile down the road every week so they will get it.
Like the guy that picks up our garbage , he is very nice…But … I’ve been trying to pay my bill by phone forever… Called three times just today and was put on terminal hold every time … Very frustrating ….
They were by today and the driver on my route left empty plastic bags that once contained mulch in the can. Another tap or two and they would have fallen out. What a jerk.
Realy bad service they have missed My can couple of times driver says all the time My can is not out by 7:20 when i take My garbage can out a night before they come in the morning… I Call them soo they can pick it upp and never come by when its supper hot in this time of weather flys all over garbage smelling bad…
By far the worst waste company we have dealt with. Awful customer service. Trash can’t isn’t emptied completely and they will over charge you for everything! If you have any other option don’t use them!
I tapped ‘appreciate your driver’ on the yakima waste disposal app, expecting something else. It’s a business rate app.
get overcharged for bags I don’t put out, had to rent their cans because they beat the hell out of ours and would have to buy 4 a year, due to them manhandling them. wish i had another option
I would just like to say that I have called a few times and I have to say the customer service from the office staff has been very nice, and helpful.
I appreciate the driver coming all the way to my house. The driveway is long but the driver comes in anyways to take the waste.
trying to pay my Bill online, it keeps telling me the account number and invoice is wrong~ I’m reading it off the Bill~ guys check my bin, if they think it isn’t to full they just don’t dump it~ when they do dump and drop it, they drop in right in the driveway so I cant get around it.. Seriously? I’m a woman.
Our garbage guy is awesome ! He gets off personally and dumps every single garbage can into the truck and is a great driver
I have had Yakima Waste for 2 yrs, they are the most incompetent service I have ever had, poor service pick up, the driver lies and says he picked up my garbage when in fact the can is still full… Customer service is horrible they will …
Always very polite and helpful people when you call in!
They bill extra when they miss a week due to inclement weather and driver whines if he can’t drive his truck. I’ll turn it around for you bro
Worse company I have ever dealt with.drivers lie constantly about weather and roads but they still charge for not picking up but once in an entire month they need to hire people that want to work not just collect a pay check
OUR DRIVER ADRIAN GIVES EXCELLENT SERVICE
Chelsea was really helpful! YWS has always been reliable.
Horrible company!!!! Hasn’t picked up garbage for 2 weeks…Sucks that they are the only option in town..called a rep to see why..she was rude saying that they did pick up last week because her driver did not make a note on my account..I …
Despite all the bad weather this yr. Yakima Waste has gone above, and beyond to make sure my garbage is always picked up in a timely manner. Kudos Yakima Waste. Keep up the good work!!!!!
Timely, friendly drivers, never leave a mess.
Danielle has great customer service skills. I ended my conversation knowing my issue would be resolved.
Barely signing up. Reviews from the city are a bit scary to look at. I’ll change my rating once I get a few good services in.
Eric J. Has gone above and beyond as our garbage collector. I have a 3 and a half year old who looks forward to his visit every Monday!
absolutely horrible!!! They did not come for a week due to weather and then the following week I left double the garbage and they only picked up one. This is inexcusable!
I have used Yakima Waste Systems for the past 15 years and have never had any issues, only excellent service. There are times when collection issue occur i,e, weather, holidays or once our road was flooded but Yakima Waste always made the extra effort to get my garbage collected.
Website never works to pay my bill
I don’t like anything, it is incredibly frustrating to come home and not all of your cans have been emptied. I requested an extra can to be picked and came home to find it still full. I called imidiatly and was told the driver must not have …
I asked for a dumpster to clean up a little project and a week later they delivered a dumpster that smelled so badly that the neighbors complained. Had maggots crawling out of it. I complained and they left it in my yard for a week. I canceled the service and will rent a trailer. Worse than terrible service.
Set up service for a dumpster 10 days ago. Called on a Tuesday and was assured that the dumpster would be in place by the following Thursday…..it’s the following Thursday 10 days later…..no dumpster. I called to find out what the hold …
Didn’t pick up my garbage last Wednesday when it was out to curbside.
I had a dumpster deivered for a remodel on rental property. . I was pleased with the convenience having it on location. My bad review is because of the poor delivery and pickup. It took them over a week and mutiple calls for them to pick up the dumpster.
HORRIBLE service! My parents have not had service in 3 weeks due to snow. Driveway is plowed-in fact the garbage truck used OUR DRIVEWAY to turn around in last week, but won’t pick up garbage.
Driver does not put my cans back in its holder and left 2 bags on the ground for animals to get into.
This is the worst company of any utility company I have ever had to deal with in 20+ years of paying bills. Service is poor, customer complaint response is minimal, and it is dificult to even file a complaint because it is dificult to get …
Yakima waste does not care how they treat their customers. They have a monopoly of the valley so they don’t have to care. However they are a terrible company. There are some good people who work there but if you can use a different company you should.
Route WA-24 Chris Covey I want to thank my driver for being so reliable. Yakima waste is a wonderful business.
Absolutely the worse professionalism I have ever experienced with their supervisor Kristy , a very cold hearted, incapable or understanding empathy person.
I didn’t get the girls name when I called she sounded young she was very helpful she walked me through the whole process of automatic payment and she was so nice about it she’s very professional very friendly
Chelsea, was very helpful in explaining the do/don’ts of roll off usage. As a person that does a lot of phone work, I was impressed with her knowledge and helpfulness!
Horrible service, they told use it would take a week and a half to move our dumpster a mile fown the road to our new house. So i did it myself. The following week the didnt dump it, then told us they mixed up paper work and would collect it …
Still haven’t received my 3 yard dumpster after a week and a half. At least offer me a four yard in the meantime before you have one available. I’m trying to run a business.
The city of Yakima is more accommodating than waste systems in the winter and they won’t pickup your garbage if there is snow or ice on the road. Ups and fedex and usps all manage just fine but I was forced to go without garbage collection …
Driver came back (at a nominal fee) when we forgot to set our garbages out! Kudos to driver and the lady that had to radio them
Chelsea was very helpful and very professional. Excellent communication skills. Thank you Chelsea, and say hi to Keith from Christa’s mom.
worst service ever. Our area switched to city. I called to cancel and request a refund since I pay by the year. I called The end of March and still no refund of almost 200.00 As of June 4th. Called 3 times now. I need my refund! All …
Being forced to pay for services not provided. I haven’t had my trash picked up in over two months. They claim its because of weather. I have to pay to take my trash to the dump and pay them for nothing. I’m pretty sure this is against the …
UPDATE: We were contacted by a manager of YWS and he explained that they do give refunds. He apologized for the misinformation as to what we were told. I checked my next bill and we were credited for the week of no pickup. Thank you Aubrey for the great customer service!!
I use Yakima Waste Systems both personally for recycling services and commercially for our business garbage and recycling. I simply don’t understand the negative reviews, I have had dozens of interactions with YWS customer service and am …
Such good customer service! Called in to complain about my dumpster not getting dumped in the snow & the office manager assured me she would send a driver out right away to get that dumped at no extra charge. 10/10 recommend!
This is by a wide margin the worst business I’ve ever dealt with. My trash pickup has been skipped 4 of the past 5 weeks, with me calling to ask for reroute pickup each week. They said they will be there the next day, but it never happened …
I have been using this wast system for years, personally and at the workplace. This morning at work the dispenser was blocked so the driver went on to their next stop. I called Susanna this morning and she made contact with the driver…he …
This company has a monopoly, so be prepared to be treated as such. They expect to be paid even if they don’t provide any service for months at a time during winter. We’ve tried to get another waste disposal company who is hopefully more …
If our garbage can was over filled they would charge us extra even when a neighbor or someone else would put their trash in our can while it was waiting to be picked up. In the winter months if there was a speck of snow on our back road …
Our driver is so patient and always on time 😊. …
If I could give no stars or negative ones I would! Horrific customer service!! Our dumpster hasn’t been dumped in 3 weeks. When expressing our displeasure regarding this we were informed until there is no snow it wouldn’t be dumped. …
Everyone is very pleasant every time I call in with a question whether it’s abour my bill or my service. The drivers do a great job in taking my trash and I understand during the winter storm …
Our regular driver is always very careful maneuvering through our neighborhood, is attentive to missed waste (when warranted), and is very friendly. There was even one occasion when a friendly honk reminded us to get our bin to the curb. We have also never had any issues with billing or with changing the size of our waste bin.
The drivers are nice and work very hard. Thank you.
I ordered a trash unit to be delivered to my home by Friday. I PAID FOR IT IN ADVANCE and was told that it would be delivered by no later than Friday. It is Friday… and still no unit. When I called, they seem to not know anything about …
Worst customer service. They don’t listen. All contact phone numbers do not work anymore. 5:55-6:45 am driveway service, (that we pay extra for) which is a ridiculous time. Don’t know which day they are coming. Regular day is Tuesday …
I scheduled a large dumpster to be delivered to our house. I called and spoke to Chelsea…. she was professional, helpful, and friendly. Good experience!
Driver says that he picks up and doesn’t I call every time they miss my stop and they argue with me when I inform them that they have not picked up our trash an say that the driver indicated that he stopped there. I have had to take …
Never know when they are going to show up. Might be 7am or 3 pm!
Not a good start to working together. I placed an order for a can two weeks ago and it hasn’t been delivered yet. This is the second time I’ve called asking about it and I was told to wait until sometime next week. What am I supposed to do …
The costumer service for this place is RIDICULOUS!! I haven’t had my garbage picked up since Xmas. And yes I totally understand the snow being a problem for them big trucks, but how are you gonna charge me for the 3 months that it wasn’t …
Worst service ever!!! Doesn’t even deserve one star. My garbage has not been picked up in 3 weeks and they don’t even seem to care! The only thing that they can do is put in a work order that never seems to get filled. We even put the …
Our driver is absolutely wonderful and wish you had a tipping feature to appreciate them more!
I am so excited that Yakima Waste systems is providing recycling for us in Zillah and Chelsea was super helpful in setting that up! She had so much info and was so kind and patient! Thank you!
Chelsea was very helpful in getting a new account setup. She gave options with pros and cons and was friendly and patient in the process.
I arranged for residential service over the phone and was on hold listening to inspiring music for a little too long. Chelsea, however, was very pleasant and helpful. Thank-you, Chelsea.
UPDATE…… Still less than a one star if we that was an option. We have auto bill pay. Received a copy of our bill today and had a late fee on AUTO PAY that was paid the 15th of last month! Once again, SOMEBODY PLEASE START UP A NEW …
Chelsea was very helpful and fully explained the process and costs associated. I ordered a dumpster for 1 time cleanup and it was delivered next day.
Usually don’t have much of a problem except once they didn’t pick up my yard waste, and just as others have said they do not give a reason why and you still get charged. But even more annoying than that, they charge extra apparently as they …
I’ve been using Yakima Waste for 5 years now. I’ve had horrible experiences with them, from rude and “ready to fight” drivers swearing in front of my small children when I simply asked why they left the dumpster in the middle of my …
The guy that drives the garbage truck seems to be a nice enough guy, but the company is TERRIBLE to deal with!!! By far the worst customer service I’ve ever experienced. They have skipped us several weeks this year which they blame on the …
Sloppy service, often can is not completely emptied, or not emptied at all, but I still get charged. Employees have left my can very close to the edge of the road when there is thirty feet area to park it after it is emptied. Have set up …
Chelsea was a pleasure to talk with in regards to our waste management services. She was very pleasant, professional & knowledgeable! Keep up the great work, Chelsea!
Driver’s fail to pick up recycle bin when there is a holiday. I just watched them pick up my recycle bin and not dump it. The driver had no problem dumping our neighbors. I called and spoke to a Katie and she refused to have the driver …
I’m so pleased that I got to talk to a girl on the phone about the service I requested. I had no idea how to do it. But Chelsea helped me all the way. She answered all the questions I had about the whole process. Outstanding customer service.
I just stopped by to give our experience after I’d seen such a low rating.
We’ve had our service (rural service) for a year now. We’ve had great service other than 2 times our receptacle was somehow skipped. The only real issue we had …
I spoke to Lynsey over the phone to set up service at our new house. She was very professional and explained things thoroughly. They do tell you the extra cost for extra trash pick up and give instructions for pick up.
Worst service ever. We called them and paid in advance for a dumpster, as they ask you to. They said they will deliver it one week and a half after the payment is cleared. We asked if there is any chance that they could deliver it earlier …
Called to get an additional service added, the lady who answered the phone was knowledgeable and professional. Prompt turn around on service and the drivers have always picked up my can if they knocked it over or the wind knocked it over before/after pickup.
My wife and I decided to try out the recycling program to see if it was worth the money. As it turns out, we can’t recommend it. The recycling bin is slightly smaller than our large garbage bin. It costs the same as garbage and is picked …
Your customer service rep Chelsea was extremely helpful, courteous, and professional. I wished all customer service reps were that helpful. If the dumpster service is as good I should be very satisified customer.
Chelsea was amazing. I’m 73 and tech dumb. She spent over 1/2 hour walking me through an automatic bill pay set up and was so patient. If I could I would give her “employee of the year” award!
This guy is very nice and my daughter and I love hearing his truck outside so we can step out wave good morning to him💜 …
We have been using Yakima Waste Systems for our trash, recycling, and yard waste since we moved from Spokane to Yakima in late July 2020. The monthly bill is about $61, and we have had RECURRING issues with their trash and recycling service …
Usually I try to resolve problems as they arise… but sometimes it doesn’t work out. It certainly didn’t work out with recent dealings with Yakima Waste Systems. I have been a customer since 1990. I changed to a larger container in …
Thank you for your great service even during these wintery months!
I want to give Yakima Waste Systems a huge thumbs up. I spoke with Chelsea this morning opening up a new account. She was friendly, efficient and very helpful. Looking forward to doing business with this company.
I am so consistently disappointed by Yakima’s only curbside recycling vendor. The city really needs to find someone new to contract with. I have had to call 4 times in the last 6 months because my curbside recycling is not picked up. Often …
They were earlier than I had expected and the gentleman that I dealt with was very professional and helpful. Chelsea was a great help as well she was very sweet and very helpful! Thank you for being such a great company to deal with!
I appreciate our garbage man the only thing I can say is I wish he would put my garbage cans back the way he gets them out. But other than that they’ve been great 👍 …
I contacted Yakima Waste to discuss options for Roll Off Dumpsters. I was nothing but impressed with the professionalism and knowledge that Chelsea M provided. She made the process enjoyable and I would definitely recommend her to anyone who asks. Thank you Chelsea!
Chelsea was very helpful, professional, and answered everything I needed. Great customer service!
Your employee, Chelsea, arranged for a dumpster to be delivered to my home, to serve as a container for a cleanup of an apartment. She was very professional, explained everything to me, and was very responsive to my questions. You need to …
Great customer service from their office people, but terrible service from the drivers, they find any excuse to not pickup our garbage, even though we allow them to use our private driveway to blackout, one time my garbage was not picked up …
I was confused about the change from dumpster to cans and where they should be placed. Chelsea was extremely helpful with an upbeat personality!
I contacted Yakima Waste Systems about starting service and spoke with Chelsea. She did a great job walking me through the options, was very pleasant, and got everything done very quickly. She was very nice as well. Definitely recommended.
I found out recently that you are charged extra fees called “box/bag/res fee” if your lid is propped open by even a centimeter. Do you, as a customer, find that to be an acceptable policy? Personally, I do not. Would you be happy having to …
They fall to pickup garbage on time. Katie in the office is wonderful, but the rest of there service sucks
Waited 2 weeks in cue for a dumpster to be delivered. There was only 5 ahead of me. It never came. Finally called to get my money refunded. What an absolute joke.
second week in a row that they have not emptied our trash has never happened before. Our bill is up to date and is very annoying that we have not had space for our normal waste disposal needs!
I had received a cancellation notice and called to see why since I was on auto-pay. Chelsea took the call and we discovered that my max payment was a little shy of the increased pricing. She helped me update all current info set up payment …
Chelsea
I am Vance’s wife. I pay the bills. I spoke with Chelsea today by phone and she was amazing. She had a positive helpful attitude and she made me smile and …
Worst customer service ever. Do not use them if you live in the country. They are refusing to pick up our trash can and wanted us to bring our trash can a mile down the road. They lied saying that our road is hazardous and washed out, that …
It would be nice to get the service I subscribed for ( I pay for a dumpster I should have a dumpster)not be forced into having these stupid plastic bins. As soon as I can I will be canceling Yakima Waste and trailering my trash to Caton’s Landfill. Yakima Waste is trash pun intended
I set up my account with Yakima Waste Systems over the phone and Chelsea gave very good service, with very clear instructions and a very quick and easy setup. Excellent customer service!
New driver SUCKS! No Christmas bonus for him…..
Office people are great!
Horrible. Absolute GARBAGE! …
I love Yakima Waste. Chelsea helped me today. Lindsay has helped me on other occasions. These are just great people who make my life better. I am so appreciative for the work they do. THANK YOU YAKIMA WASTE!
I’ve always had good luck with Yakima waste until this year. They increase our rates and then two months later sent me a letter stating that they changed my service to an automated garbage can for convenience on their part and increased my …
Driver missed our pickup last week and claims the can wasn’t far enough out in the street. They refuse to credit me for the missed pickup. Chelsea’s customer service was trash. Unfortunately, their the my only option.
Glad to have the availability and option to recycle ♻️, just now to be able to ♻️ glass would be great as well. If we our missed on pickup they usually are very quick to coming by usually within a day to pickup.
I forgot to put my can out last night in the rush of Halloween, thought of it this morning on the way to take my son to the bus stop. Came back and the truck was already in front of my house…my heart sunk at the thought another week of …
My parents and others on their route have not had their trash serviced in 4 weeks! While we all understand that the roads at times have been awful, they are clear now and the driver is just refusing to do their job. The worst part is this company is still charging folks for a service they are refusing to provide!
We live out in West Valley and the driver that is assigned to this area apparently has never lived in Yakima in the winter time. He has chains on his truck and roads are clear, yet he states that he cannot get up the hill with chains on. …
I called yesterday and spoke with Chelsea to schedule a dump container to be dropped off within 7 business days…and it arrived today! (The very next day.) She explained the rates clearly so there won’t be surprises. I appreciate getting to make one phone call and get services dialed in immediately. Thank you!
Still waiting for the dumpster apparently as ll of the details I provided last week were not shared with the driver and despite providing a detailed layout with a string line and a gate that opens 37 feet wide the driver didn’t think it …
Update #2: It seems the problem has been resolved and I’m happy it was. I’m upping the rating based on my experience as to date. Thank you YWS. …