Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
Had it not been for those I encountered the other night I might not be here to write this. Thank you so much for everything that was done for me and the care given my family and I truly appreciate it!
Don’t try to get ahold of anyone here. They will just send you to voicemail. What’s the purpose of having phones and voicemail if you never answer/call customers back. I’ll give it a fifth try tomorrow, but I already know nobody will get back to me. Customer service is terrible. I’ll do business elsewhere.
The ER department is very slow waited for 2 hours to get back to a room and the doctor was only on the road for 2mins just to tell me nothing is wrong .. I try to avoid this hospital much as possible..
Gave birth to my sweet baby boy the staff there was just amazing! Very attentive to my needs and babies needs! Thank you for making this a wonderful experience ❤️
The emergency room at Samaritan has terrible customer service. Got sent away with “just a bit of stomach problems” while it was appendicitis. It takes hours because you have to sit and wait while the staff is chatting and hanging out.
Called me to come get my father from surgery just to stand at the desk and be ignored for 15 minutes while they all talk about their houses in the hallway. Went to different desk to tell them I was here and the lady just rolls her eyes at me? I’m sorry I care about my father🙄🙄 …
I had an ultrasound done two weeks ago, they couldn’t do their job correctly so I’m back again. Both times I’ve waited over a half an hour past my appointment. Not sure why they have people schedule appointments. What a joke!
The Doc I went to see went and ordered every test he could for a regular check up. I though it all was covered by my insurance but then I got sent a $500 dollar bill! If they are going to request test then they should notify you that it isnt covered by your regular insurance. POOR customer service!!!! I would never go there again!
Physical therapy is horrible I would recommend anyone needing physical therapy to go elsewhere… Came in with with a knee issue they never once touched my knee I spent 2 months trying to get an apt inky revived 2, for them to blame the …
Staff seems to be great. Systems seem to be poor, many times they can’t locate paperwork even after you’re told they have it by another staff member. Answering their phone is a weakness. Try and find visiting hours on their website, and when you can’t, don’t expect anyone to answer the phone to find out.
I had both of my kiddos here and recently went through a breast mass scare. The radiology department is amazing and did their very best to make me feel comfortable during some awkward visits. Very friendly and professional, so appreciated.
I was admitted to the Moses Lake Samaritan Hospital ER w/cardiac symptoms immediately after giving symptoms, ID, and insurance info. Medical staff “hooked me up” to several devices promptly. I soon was able to breathe more easily and …
Even in the midst of low staff numbers and covid…I have nothing but 5 stars for the staff and care I received for my emergency appendectomy. Quality care and personable professional staff!
My son is 16 months old and has hydrocephalus he was showing signs of shunt malfunction. They we not concern during the admission process to the ER they had us sit in the waiting room for over 45 mins bringing back other people before him.. …
Went to ER with my son. He is developmentally disabled, mentality of 10 to 12 yrs old, but also has Tourette Syndrome, and is afflicted with latter stage Cystic Fibrosis. From the moment we arrived, everyone, from the receptionist to the …
The best day of my life! When my baby was born. I am unfortunantly displeased with the doctor who delivered my baby. I am suffering from a hurnia do to my doctor’s negligence ever since the day of my delivery. He never cared for me. It’s a …
This is the worst hospital I have ever seen or been to. Do yourself a favor and make the trip to Ephrata if you can. Even though it takes more time, you will get better care anywhere else but here. They do not care about their patients.
You do a very good job just need to improve on verifying that a patient is sick and be more strict with the rude patients that walk in. These patients can’t get what they want they need to learn patience and be polite to attending staff. …
Well if it weren’t for the amazing doctor whom I seen in the ER (was from Spokane) id of probably DIED. I was diagnosed with pneaumonia and severe respiratory failure, after 3 days (2 of which I spent in icu) they were going to send me …
No sense of urgency, my 89 yr old mother-in-law Waited over 7 hours in emergency room for a urinary tract infection test. No one helped or explained why we had to wait for so long. Most of the time she waited with only one other in the …
I had emergency heart issue’s. Was picked up by ambulance and went to ER. After I was stable enough was sent to ICU. THEY ALL did a fantastic job and cared for me extremely well. I was glad they were there for me.
Came here for a panic attack, which I have never experienced before, couldn’t breath, heart was racing, had cold sweat. When I got there the doctors were VERY unwelcoming, as if I was taking up their time. All they did was check my heart …
I called about a billing issue with my daughter and left a voicemail. Someone finally called back days later, the first person I spoke with was helpful and polite, however my call was transferred unexpectedly to another person so I left a …
So many terrible experiences at this hospital I can no longer keep my mouth shut. Not sure where to start having my baby here, was the worst experience ever except for the one nurse was an angel, and recently being seen in the ER I was …
If I could give Zero stars I would! Last week my boyfriend was seen and was on his knees with severe stomach pain. Yesterday we were seen at the clinic for the same thing and was transported by ambulance to the ER. He was put into the …
I am in the process of getting a lawyer. I wouldn’t go here even if I was having a heart attack. A nurse there named Courtney had a needle in my arm and was fishing around, I asked her 5 times to take it out and she kept telling me no. My …
They are the worst hospital ever. They do not care about helping or saving anyone only money. They are the reason my mother is dead, she went in to their ER and they sent her home and she died less than 12 hrs later because THEY DID …
My husband spent 2 days there “under observation.” He said for the entire 2 days, he barely was fed a sandwich. (Yes, it was over the 4th of July. But that’s NO excuse.) They took his temperature and that was about it. The cost? $15.000. …
ZERO STARS. absolute worst hospital. I’m posting this for My husband who went in after a motorcycle accident with a broken collar bone and wasn’t even given ANY pain medication while there. Was sent home with some that barely helped. …
Lets just say that if you want the worst experience possible in any time of need this is the place to go. Extremely poor service and unorganized. Had a major accident and was brought to this hospital. The following day was treated in …
These guys almost killed my 5 year old daughter at the emergency room. EVERYONE who lives in this town has been made sick by this hospital or almost died. They need to be investigated!!!They gave us the medical advice that our child’s …
My recovery experience after surgery here was awful. You don’t put a woman in the bathroom after just waking up from surgery with nothing to take care of herself! …
I had an MRI done by Earl, the MRI Tech guy at Samaritan hospital on a Sunday. He was so professional at his job, and super compassionate as well. I don’t usually give reviews, but I just wanted to share my experience today because it is …
Place is really slow to get you in to be seen in the ER, 7 hours and counting. 80 yr old lady waiting five hours without ice, or meds with broken wrist, wife has swollen face and neck has doubled in size with increased pain, under staffed …
If I could give it zero I would. I know you guys are busy and work long hours or whatever but I sat there in the waiting room almost 7 hours for my son to get looked at! He is 3 and had to get 2 stitches because he got hurt. I could of …
Do not go to the ER. If you can make it to Spokane or Wenatchee GO! They let my 10 Month old suffer and get sent home with no help, no explanation and a thousand dollar bill!!! …
My husband had surgery in the short stay. The staff were great and we felt that we had great 5 star care in our 4-5 hour stay there. We enjoyed all the laughter and joking they went along with. 🙂 Thanks Samaritan. …
Stephen T. in the ultrasound department is so wonderful! It is always such a positive experience every time I encounter him! Samaritan is lucky to have someone who makes patients feel so welcome and cared for!
This place is an absolute nightmare, avoid at all costs or it will cost you, seriously. It’s been over 2 months since they billed an annual physical exam/routine checkup to my insurance as something else, leaving me with an outstanding …
I don’t know why when I call for my doctor I have to go through all my personal information with the call center. I will ask point blank if this is my doctors office, be told yes, then several questions later without the woman’s name, I …
SLOOOOOOOW. Very Terrible Service. Rude staff. Never have a baby here. I’d reccomend driving hours to the next hospital over this place. They are incredible understaffed for the size they need to service. It’s just terrible.
I was recently in the ER and had a great experience. Although I was transferred to Central Washington for further treatment, I had a great experience in the ER. The doctors explained everything thoroughly and the nurses were so …
Worst place ever brought my baby in bc he’s having trouble breathing and we waited for 2 hours to be seen and he was diagnosed with rsv. We got sent home bc they said nothing was wrong 2 days later he’s having difficulty’s breathing again …
Amazing nurses and doctors. Was on vacation from western Washington and had to have emergency gall bladder surgery. The Staff was so attentive and explained everything and made me feel so safe!!!
(Translated by Google) They have very bad service and the staff is super rude.
Bad service and worse treatment of its workers. …
We received very good care.
It’s ridiculous how long they make u wait 😤 …
Great Therapists, good people skills.
Amazing I would do every time making my stay here as injoyabull as I win these lovely days and nights.
Trash, “checked us in” and we waited for an hour just to be told we weren’t actually checked in
Horrible service longer wait times than windows 98
The phone number gets me nothing but recorded messages.
My mom had a heart attack the doctor did every thing he could I had no problem with the Billing department
Friendly little Rock chuck came by to say hi while we were waiting to see the doctor.
They are slow on getting to people even when someone in in pain very badly I want to give them -0 stars
Had it not been for those I encountered the other night I might not be here to write this. Thank you so much for everything that was done for me and the care given my family and I truly appreciate it!
The billing department is harsh, and have no sympathy. I will never go back to this hospital.
Zero stars ER is to much of waiting
These COVID rules make no sense, people not being able to go into the room with their family member to support them is wrong.
ER Reception just mocked someone coming in for a mental health crisis saying that there were real emergencies. Go anywhere else.
Don’t try to get ahold of anyone here. They will just send you to voicemail. What’s the purpose of having phones and voicemail if you never answer/call customers back. I’ll give it a fifth try tomorrow, but I already know nobody will get back to me. Customer service is terrible. I’ll do business elsewhere.
The ER department is very slow waited for 2 hours to get back to a room and the doctor was only on the road for 2mins just to tell me nothing is wrong .. I try to avoid this hospital much as possible..
Just gave birth to my baby girl 3 weeks ago and I had a great experience the staff were really nice and attentive and the food was delicious !
Gave birth to my sweet baby boy the staff there was just amazing! Very attentive to my needs and babies needs! Thank you for making this a wonderful experience ❤️
Had to go in for an Emergency Surgery. Had a great experience. Dr. Eric Ebaugh is a great surgeon and really cares about his patients.
The emergency room at Samaritan has terrible customer service. Got sent away with “just a bit of stomach problems” while it was appendicitis. It takes hours because you have to sit and wait while the staff is chatting and hanging out.
Called me to come get my father from surgery just to stand at the desk and be ignored for 15 minutes while they all talk about their houses in the hallway. Went to different desk to tell them I was here and the lady just rolls her eyes at me? I’m sorry I care about my father🙄🙄 …
Horrible service! The ARNP is rude and very unprofessional. The medical assistants are a joke. (Totally time spent at the hospital 6 hours)
I had an ultrasound done two weeks ago, they couldn’t do their job correctly so I’m back again. Both times I’ve waited over a half an hour past my appointment. Not sure why they have people schedule appointments. What a joke!
My family has always experienced kindness and compassion from all Samaritan staff.
The Doc I went to see went and ordered every test he could for a regular check up. I though it all was covered by my insurance but then I got sent a $500 dollar bill! If they are going to request test then they should notify you that it isnt covered by your regular insurance. POOR customer service!!!! I would never go there again!
Stephen my ultrasound tech was amazing. He made me feel comfortable and was easy to talk to.
Physical therapy is horrible I would recommend anyone needing physical therapy to go elsewhere… Came in with with a knee issue they never once touched my knee I spent 2 months trying to get an apt inky revived 2, for them to blame the …
Staff seems to be great. Systems seem to be poor, many times they can’t locate paperwork even after you’re told they have it by another staff member. Answering their phone is a weakness. Try and find visiting hours on their website, and when you can’t, don’t expect anyone to answer the phone to find out.
Very dirty emergency room very lousy customer service and Care would not recommend anybody to go to this Hospital even if I was dying
I had both of my kiddos here and recently went through a breast mass scare. The radiology department is amazing and did their very best to make me feel comfortable during some awkward visits. Very friendly and professional, so appreciated.
I was admitted to the Moses Lake Samaritan Hospital ER w/cardiac symptoms immediately after giving symptoms, ID, and insurance info. Medical staff “hooked me up” to several devices promptly. I soon was able to breathe more easily and …
Even in the midst of low staff numbers and covid…I have nothing but 5 stars for the staff and care I received for my emergency appendectomy. Quality care and personable professional staff!
My son is 16 months old and has hydrocephalus he was showing signs of shunt malfunction. They we not concern during the admission process to the ER they had us sit in the waiting room for over 45 mins bringing back other people before him.. …
No reason to go to the ER at this hospital, they can barely treat much of anything let alone do a surgery. …
Went to ER with my son. He is developmentally disabled, mentality of 10 to 12 yrs old, but also has Tourette Syndrome, and is afflicted with latter stage Cystic Fibrosis. From the moment we arrived, everyone, from the receptionist to the …
The best day of my life! When my baby was born. I am unfortunantly displeased with the doctor who delivered my baby. I am suffering from a hurnia do to my doctor’s negligence ever since the day of my delivery. He never cared for me. It’s a …
This is the worst hospital I have ever seen or been to. Do yourself a favor and make the trip to Ephrata if you can. Even though it takes more time, you will get better care anywhere else but here. They do not care about their patients.
You do a very good job just need to improve on verifying that a patient is sick and be more strict with the rude patients that walk in. These patients can’t get what they want they need to learn patience and be polite to attending staff. …
Well if it weren’t for the amazing doctor whom I seen in the ER (was from Spokane) id of probably DIED. I was diagnosed with pneaumonia and severe respiratory failure, after 3 days (2 of which I spent in icu) they were going to send me …
No sense of urgency, my 89 yr old mother-in-law Waited over 7 hours in emergency room for a urinary tract infection test. No one helped or explained why we had to wait for so long. Most of the time she waited with only one other in the …
I had emergency heart issue’s. Was picked up by ambulance and went to ER. After I was stable enough was sent to ICU. THEY ALL did a fantastic job and cared for me extremely well. I was glad they were there for me.
Came here for a panic attack, which I have never experienced before, couldn’t breath, heart was racing, had cold sweat. When I got there the doctors were VERY unwelcoming, as if I was taking up their time. All they did was check my heart …
I called about a billing issue with my daughter and left a voicemail. Someone finally called back days later, the first person I spoke with was helpful and polite, however my call was transferred unexpectedly to another person so I left a …
So many terrible experiences at this hospital I can no longer keep my mouth shut. Not sure where to start having my baby here, was the worst experience ever except for the one nurse was an angel, and recently being seen in the ER I was …
If I could give Zero stars I would! Last week my boyfriend was seen and was on his knees with severe stomach pain. Yesterday we were seen at the clinic for the same thing and was transported by ambulance to the ER. He was put into the …
I am in the process of getting a lawyer. I wouldn’t go here even if I was having a heart attack. A nurse there named Courtney had a needle in my arm and was fishing around, I asked her 5 times to take it out and she kept telling me no. My …
They are the worst hospital ever. They do not care about helping or saving anyone only money. They are the reason my mother is dead, she went in to their ER and they sent her home and she died less than 12 hrs later because THEY DID …
My husband spent 2 days there “under observation.” He said for the entire 2 days, he barely was fed a sandwich. (Yes, it was over the 4th of July. But that’s NO excuse.) They took his temperature and that was about it. The cost? $15.000. …
ZERO STARS. absolute worst hospital. I’m posting this for My husband who went in after a motorcycle accident with a broken collar bone and wasn’t even given ANY pain medication while there. Was sent home with some that barely helped. …
Lets just say that if you want the worst experience possible in any time of need this is the place to go. Extremely poor service and unorganized. Had a major accident and was brought to this hospital. The following day was treated in …
These guys almost killed my 5 year old daughter at the emergency room. EVERYONE who lives in this town has been made sick by this hospital or almost died. They need to be investigated!!!They gave us the medical advice that our child’s …
My recovery experience after surgery here was awful. You don’t put a woman in the bathroom after just waking up from surgery with nothing to take care of herself! …
I had an MRI done by Earl, the MRI Tech guy at Samaritan hospital on a Sunday. He was so professional at his job, and super compassionate as well. I don’t usually give reviews, but I just wanted to share my experience today because it is …
Nurses in ER are rude and have little to no compassion. When one nurse told me to take off my own leads, that’s what made me decide to write a review.
Place is really slow to get you in to be seen in the ER, 7 hours and counting. 80 yr old lady waiting five hours without ice, or meds with broken wrist, wife has swollen face and neck has doubled in size with increased pain, under staffed …
If I could give it zero I would. I know you guys are busy and work long hours or whatever but I sat there in the waiting room almost 7 hours for my son to get looked at! He is 3 and had to get 2 stitches because he got hurt. I could of …
Do not go to the ER. If you can make it to Spokane or Wenatchee GO! They let my 10 Month old suffer and get sent home with no help, no explanation and a thousand dollar bill!!! …
My husband had surgery in the short stay. The staff were great and we felt that we had great 5 star care in our 4-5 hour stay there. We enjoyed all the laughter and joking they went along with. 🙂 Thanks Samaritan. …
Stephen T. in the ultrasound department is so wonderful! It is always such a positive experience every time I encounter him! Samaritan is lucky to have someone who makes patients feel so welcome and cared for!
This place is an absolute nightmare, avoid at all costs or it will cost you, seriously. It’s been over 2 months since they billed an annual physical exam/routine checkup to my insurance as something else, leaving me with an outstanding …
I don’t know why when I call for my doctor I have to go through all my personal information with the call center. I will ask point blank if this is my doctors office, be told yes, then several questions later without the woman’s name, I …
SLOOOOOOOW. Very Terrible Service. Rude staff. Never have a baby here. I’d reccomend driving hours to the next hospital over this place. They are incredible understaffed for the size they need to service. It’s just terrible.
Long wait periods, rude staff, and when you finally get in they don’t listen to you and send you home till something major happens.
I was recently in the ER and had a great experience. Although I was transferred to Central Washington for further treatment, I had a great experience in the ER. The doctors explained everything thoroughly and the nurses were so …
Worst place ever brought my baby in bc he’s having trouble breathing and we waited for 2 hours to be seen and he was diagnosed with rsv. We got sent home bc they said nothing was wrong 2 days later he’s having difficulty’s breathing again …
Amazing nurses and doctors. Was on vacation from western Washington and had to have emergency gall bladder surgery. The Staff was so attentive and explained everything and made me feel so safe!!!