My wife visited the main clinic 2 weeks ago for abdominal pain. We spent about 15 minutes in the waiting room before being seen by the ARNP. Exam and History were thorough. Diagnostic labs and imaging were ordered and completed in less than …
They have charged me twice $168 for paperwork. I’ve NEVER had a docter charge for filling out paperwork for my insurance. What a rip off! Go somewhere else
Trying to get ahold if an actual real person on the phone is just not going to happen. Save yourself the trouble and find a different office or just go down there in person. This place is a joke.
Rockwood has always treated me right except the eye clinic after my eye test went to find out about glasses the lady at the desk was very rude to me and would not help me send a text to my ride saying I was done then she told me nothing but my exam was covered so I went to Walmart and got lenses and frames all covered by my insurance.
This is the very best place I’ve ever been too.And I have been to alot of places.Everyone here is friendly, professional ,caring, And I am so happy to have everyone at Rockwood main they are the best😊🌷 …
Avoid going to Multicare. Horrible billing supervisors. Never call back after being promised they will. Have had billing issues going on 8 months now. Not even a single step towards resolution.
I didn’t have an appointment and I got there very early for the walk in spot. Instead of making me wait they will saw me. Wonderfully nice people and caring.
Get ready for burueacratic nonsense everytime you want a simple prescription filled. Asthma and cholesterol refills require an appointment every time they are filled.
I am so thankful that you all were able to help me. I love my rockwood family of doctors and nurses! You all are so AMAZING at helping me when I need it most! You care like family, thank you
Great Staff. However there needs to be a dress code. The nurses should
dress like a nurse. The nurses should wear scrubs and look like nurses not like bank tellers..
If Rockwood Clinic could get away with it, they would have Physician Assistants performing brain surgery. Impossible to see a M.D.
The Physician Assistants are rude and arrogant.
I have been using Rockwood for many years and you guys are beyond amazing at what you do. Totally recommend you guys and your awesome caring team to friends and family members. Thank you for being there when we need you most. 😁😁 …
Came in and was diagnosed with the type A flu.
Thank you MultiCare for creating a friendly environment.. being polite, treating me very nicely, and answering my questions.
I went to this urgent care for an sinus infection. I was laughed at and told to take Ibuprofen and sleep. I could hear the “doctor” laughing at me in the hallway. I now have a double ear infection as well as a sinus infection. I’ll tell everyone I know, not to go here! 👎 …
Today a total lack of common sense, my mom is 80 years old and has heart failure, food allergies and medication reactions, the questionnaire today asked if she was fatigued Yes she is 80 years old with a bad heart she is always fatigued, they REFUSED to see her for her SCHEDULED appointment.
We adore Fiona Dennison at Rockwood Clinic Pediatrics! As a new mother, she has helped me navigate this new chapter with grace and I fully trust her care for our baby.
The PAs here are a joke. Well the one I dealt with was. He wasn’t very personable, and bed side manners were lacking. The front desk constantly asked me for a co-pay even though it shows them, when they pull up the file, that I have double coverage. Save your time and sanity and go to Providence Urgent Care.
Parking was easy and wasn’t a nuisance like most of the medical buildings generally around this area. The staff associated with the physician I saw, along with the physician were excellent!
When I called I was told one thing and when I arrived I was told another. They bring you in with the understanding that it is all covered by your insurence and then when your there they start ordering things that are not covered. I am not …
I am an employee and no we did not get a raise like everyone else did. Yes, Rockwood is a crappy place to work. They pay their people less thinking that we are nothing but crap. thank god they sold out..
W.O.W. the incompetence never fails to surprise me. After 5 years same insurance the Rockwood office can not even send the correct insurance paperwork to get prescriptions. Bronchitis and sinus infection and waiting 4 hours to get the …
I’ve been a Rockwood customer for 15 years. I ‘ve liked the services there. But… yesterday I received a call from their collection agency. I had an unpaid bill I didn’t know about. My fault. …
Hello fellow googlers. I am hear to tell you today that Rockwood clinic is not only the great practice of misdiagnosing, but it is also dangerous for your health. …
I left Rockwood Clinic a few years ago due to incompetence and unprofessional behavior at the 5th st. and 29th st. locations. I submitted a records release form for a new pediatrician and transfer took over five weeks. (They are required by …
Went in for lab work this morning. Dot did the procedure, was the nicest lab person I’ve dealt with, and I get alot of labs done, great smile, great personality, perhaps their lab could clone her?
Wonderful staff..The nurse and doctor really listened didnt rush and very thorough. Best visit to an urgent care I’ve ever experienced. In otherwords they seemed to actually care. Thank you
I have gone here for many years and love my doctor and the staff but ever since multi care took over their phone service has become terrible. I have been on hold for 15 minutes to ask a a simple question and this seems to be typical. I have …
Urgent care! Called to make an appt time to avoid long wait. Arrived on time, was immediately processed, and very short wait. My nurse Jessica Nd the front desk get 10’s
I saw Dr. Benedetto. She is very unhelpful if you have health problems. Which i do. I sprained a back muscle and she told me to stop taking Ibuprofen, and referred me to somewhere state medical wont cover. I was not pill seeking. I wanted a …
MultiCare is a non profit. Why is that? Because the State of Washington is trying to keep medical service affordable and available to as many as possible. Despite all the political rhetoric America is getting poorer as the top 1% get …
I had food poisoning while visiting Spokane and needed to see a doctor. I showed up at 7:45 and was first in the door. The staff was friendly and professional. The doctor very good. I was in and out in 45 minutes. One piece of advice: Arrive early. There were 6 people in line by the time the doors opened at 8:00 am.
Everyone in pediatrics, the lab, and scheduling is incredibly nice and patient. They have never once been rude to me and have helped me as best they can every time. Amazing staff.
I was visiting Spokane and hurt my knee on the way and had to have it checked. Everyone here was amazing! Polite, professional, kind, and caring and I feel they gave me the best care I could have asked for! Awesome group here!
I was recently assigned PA at Rockwood Clinic. Made the appointment through Multicare. I was a new patient. Showed up for my appointment and was informed by the woman at the desk that the PA refused to see me because he didn’t have my …
Rockwood urgent care main clinic is awful!! Extremely long wait 3+ hours, the RNs are nice but the PACs are pretty terrible, cma’s are very poorly qualified. had to come back 3 days in a row for follow-ups, just to be told to come back for a fourth….really…. Right.
10 of 10, I would give a 15 if could. The staff was amazing, knowledgeable & compassionate. Alexandra Flerchinger ARNP, was awesome. Hands down the best urgent care experience ever.
I had such a positive visit. I was in so much pain and the staff was so nice and helping and caring. Cassandra the nurse practitioner was amazing. Thank you for the amazing care I received.
Had a visit today. Heather Stout PA was not listening my concerns and ignored one of them, making it as not important and I should come back next time. She caused me so much stress with her unprofessionalism, so I could easily write a …
The MA was very professional and empathetic. The wait time to see the provider was long but once I saw the provider- Sam Magby, she was extremely professional and very attentive to my needs. I would highly recommend this provider to my friends and family.
I went there telling the doctor that I have been sick for 3 weeks and now my throat and ears have been causing me a lot of pain. He simply just told me that I had a cold and my tonsils were surprisingly large for my age (21 yrs. old). He …
It’s a shame I even have to put a star down. This place doesn’t even deserve a one star rating. I had to get labwork done twice in the last year and they have lost my labs both times. No one at Rockwood can explain to me where my …
Wow, to see the reviews here tells me that my info is needed as well. The WORST EXPERIENCE I’ve ever had in an eye clinic. Dr. Absalonson & his colleagues were unprofessional & added a lot of stress to a situation that didn’t need to be …
I liked the specialist I seen at the eye clinic very much. But something is truly wrong in the billing dept. They sent me the first and only statement dated June 13th and then I paid what I owed a few days later after I received it in the …
It was as enjoyable as a visit to urgent care could be, they took great care of me. I was impressed by the way they made me feel good about the care I take for my own health.
Professional, friendly staff. Clean offices. Saw Sanitizer all over, Masks, clean paper on couch. No wait time. Doc appeared right after review of meds, symptoms. Etc. Smiles from staff and Doctor Melich! Doc always asks abt your …
The Doctors and Medical Staff are great, but the billing department will make you insane. Nothing is every billed right and all lab work through their Radia group will be billed to you at 100% – they alway list teh claim as denied. It will …
Filled out paperwork to have records and bills sent to my attorney several months ago. Am now finding out that they were never sent. I even had a staff member check over the form and she said it had been filled out correctly. Is everyone at Rockwood completely incompetent?
1 of the women at the front desk has VERY poor privacy concerns. She read out my complete phone number for not only myself but my emergency contact, read the job that I’m working at as well as other information for the me in a semi loud …
Avoid the Rockwood Clinic at all costs. The clinic is not at all patient friendly. When you ask them for an bill, they say “wait”. And then you will find out that your bill is already in a collection agency. Your credit rating and …
Staff are very personable yet extremely efficient, making me both comfortable and confident that they are providing excellent care. I prefer Multicare Main Clinic lab over any other available option.
The physician was knowledgeable and a pleasure to work with. My only critique would be the time it took to be seen considering there was only 1 other person in the waiting area. Otherwise the staff were all pleasant and professional.
My treatment here has been pretty hit or miss over the years unfortunately. My breaking point for switching providers to a PCP at the Cheney location was when my original doctor in pediatrics told me “Other people have it worse” when I …
This has been the worst medical care I have ever been a witness to. My mom was diagnosed with failure to thrive a placed with hospice. The office on 32nd refused to help with her care or tend to her medical needs. Thank God kindred took …
The Dr and the nurse were very professional and kind. I was not wanting to go to the doctor with past bad experience and PTSD. They could tell I didn’t want to be there and they put me at ease. They should be comended for there great work.
We changed from another pediatrics office and wow the difference was amazing. Dr. D’Hulst was great. She spoke with my kids like they were important she joked with them and made them feel wanted.i could not ask for a enter appointment. My …
I would give NO STARS. Everyone in Spokane knows you only go here due to lack of options in our area. I received a bill A YEAR after my appointment for a co pay, that I’m saying i paid cash for. I received 1 phone call MONTHS later, and …
Absolutely horrible experience quite frankly. Extremely rude and childish receptionist, a doctor stared at my friends breasts, and when my other friend was STD tested they NEVER CALLED BACK WITH THE RESULTS and if his girlfriend wouldn’t …
PA Nikolus Richey was great. The medical assistant as well that came in first I can’t recall her name though. Nikolus was very professional with a very private issue that I had. Also the ultrasound tech was very professional as well Tatiana I think it was our Katarina. Two thumbs up all around
They refuse to prescribe Ivermectin to COVID patients inspite of numerous clinic trials and thousands of outpatient doctors using it internationally to treat COVID. Research Mexico City, Peru, India, Japan… these types of clinics will …
Having been to several other urgent cares, I have to say I was so impressed with the level of care provided here. The wait time was minimal by most UC standards- maybe 30 minutes to be seen by the nurse and another 30 to see the doc; the …
The nurse practitioner was very helpful, attentive, and knowledgeable. He lacked the “God complex” that most doctors are afflicted. He was able to keep up with all my questions and comments without denigrating me like another nurse …
I called twice on Sept. 9, 2014 for an appointment and waited over 20 minutes the first time and longer the second time to talk to a person only to find out my physician would be out of the office for a month. Seems somebody should have …
Receptionist incorrectly signed me up for a COVID-19 test, did not take it off my record after being asked to, and then continually showed up as “pending” until speaking with a manager over a week after- impacting my ability to receive …
I was told in a very friendly manner that my glasses could take 4-6 weeks to arrive. Well, after just under two weeks they arrived and I was called by one of the receptionist. She sounded so happy for me and genuinely caring. Never had a optometrist care so much about helping out. Would definitely recommend 🙂 so friendly.
My husband has an illness and does infusions every six weeks. The pharmaceutical company, Biogen had us on a zero copay plan and paid for the remainder of our bill after insurance. Biogen would send it directly to Multicare after they were …
My favorite urgent care in Spokane. I really like being able to “make an appointment”, so you don’t have to sit in the waiting room forever. Good care by medical providers who do their work with friendly professionalism.
The nurse found a provider from another part of the clinic that was getting ready to go home to come see my 5 year old as the other doctors were busy. It was so kind and way above and beyond. Our kiddo ended up needing an appendectomy so they made the right call to send us to the ER. Appreciate the wonderful care.
Most of the doctors are great it’s their prices that are the problem. Get ready to spend a hundreds on any visit. Standard fee for me after insurance is $400 a visit and because of that I can’t afford to go see them any more. Guess I get to stay sick and not get better.
Multicare is going downhill in it’s service to patients. You now have to wait for a doctor to call in your prescription, because apparently they no longer trust their hard working nurses to do the job! …
Amazing staff…from the first person that took my information to the doctor that treated me. It was such a smooth process. Best urgent care experience! The doctor was excellent, really listened, very thorough, and seemed to care.
I had an excellent experience in urgent care. Everyone was friendly and helpful even though they were short staffed. The provider I saw, Kristofer Johnson, PA-C was kind and great at explaining things to me.
Need to take a class on how to treat people equally. Went in to get a Covid test & the lady made me feel uncomfortable. Asking me to wait outside the waiting room. Even though I was more then 6 feet away from anyone else. Also said you’ll …
This is just for the receptionist in the Peds department. I was checking my son in for an appointment and she was extremely rude for no reason. I heard she was having some conflict with the patient ahead of me but it is NOT okay to take out your anger on me. Especially in front of my children.
The staff at MultiCare Rockwood Main Clinic were so kind and thoughtful! I was seen and on my home in record time! Their first concern was always for my comfort. I received 8 staples the morning I went in after my “pup’s” paw collided with …
Thank you to the receptionist, the one I scheduled my visit on the phone and the one that I checked in with. After I arrived, I waited only a few minutes before I was called back by the MA. She was personal and efficient. The PA-C was the same. She gave very good medical advice which I have followed. Thank you all.
The staff was absolutely wonderful…pleasant and caring demeanor throughout. The attending doctor explained everything to me, provided some educational material, and made me feel like I was her only patient at that time! From the moment I …
Just needed to go to Lab. The signs or Directory could be bigger or more descriptive but all in all, it was a quick & efficient visit. Check in receptionist was pleasant & professional; lab tech was slightly robotic & didn’t talk much but did a great job. I was in & out in less than 15 minutes.
M.a s have no training don’t do their jobs and act like nurses. Medical assistance should not handle patients period.. Worst communication issues ..mycharts a joke sent my prescriptions to multiple pharmacy stores.. real lax
Worst experience I could imagine. I went here for years, and my Doctor was great. At my last appointment she told me she was leaving but would refill my medications. I scheduled the next available appointment, and was refused my medication …
Got a referral here and when trying to schedule my appointment, they called me like 15 times and every single time I’d answer, the line would be completely silent. When it wasn’t working on either of our ends, the receptionist decided to …
Came today to see a pain dr (josiha) HE had nothing to offer me for the pain I was in TODAY but, had a longterm option for me? Waste of time? I waited for a few months to receive this appt? So just know IF u get “stuck” with this uncaring …
Went in because I was having some pain on my right side. They took me back and I explained to them what was going on, and they told me the MRI machine was down and referred me to the emergency room. All this is fine other then they also sent me a 75 dollar bill even though they did absolutely nothing for me.
So disappointed in the imaging department at the multicare rockwood main clinic. 7 days ago I had a diagnostic ultrasound. yesterday I called because the results were still not in. After quite a bit of time on hold, I was told my provider …
Hey youth! If you’re getting out there on your own for the first time I recommend highly Rockwood clinic! I was so lost and didn’t know where to even begin their downtown urgent care office appointed me to a counselor doctor and …
I’ve been waiting for two weeks for a brain scan. It was promised to be scheduled in under one week and to follow up. The follow-up shared that it takes about two weeks. …
I made a mistake in scheduling an appointment with the new access clinic. Although the mistake was mine, the reception team was very polite and apologized for the inconvenience. They were able to sneak me in for an appointment later that …
I went there feeling extremely sick and was in tears. The staff went out of their way to get me better. I would recommend this urgent care highly! The doctors and staff show empathy and really try to get you better. I should have remembered the doctors name but I was so sick. They deserve more than just 5 stars!
Made an appointment for my husband and I several weeks beforehand, My husband was running late and I showed up to check in but because the appointment was in my husbands name they would not check us in. Even tho I was there telling them he …
My wife visited the main clinic 2 weeks ago for abdominal pain. We spent about 15 minutes in the waiting room before being seen by the ARNP. Exam and History were thorough. Diagnostic labs and imaging were ordered and completed in less than …
They have charged me twice $168 for paperwork. I’ve NEVER had a docter charge for filling out paperwork for my insurance. What a rip off! Go somewhere else
Doctor appointment.
Except for ENT.
Great organization
Great service
The worst
The staff was very professional.
Great experience, staff great.
Excellent service
Its a clinic.
Very knowledgeable staff, and courteous!
Professional and respectful imaging department
Everyone is curtious, helpful, knowledgeable w
Do NOT go here for eyecare. You will regret it.
Always though and takes care to explain as needed.
Everyone was very friendly and well informed
They go the extra step for the patients & there family.
They helped my daughter with her eye sight
Very strong physicians throughout the Rockwood system.
Really appreciate being seen so quickly on a Sunday.
Vary nice urgent care team this time
These people are so rude and disrespectful the lady at the front counter should lose her job and never be able to work at a front desk again.
Compassionate and caring from all staff.
. Christine Barnes
Top notch patient care. Excellent staff.
They saw me Thanksgiving day for a respiratory infection and did a fine job.
Always a super quick and pleasant experience when I have been there!
Best place to go if you need to see a doctor.
I’ve been to several different specialist Drs here. Always great.
Trying to get thru on the phone .
Left 4 messages and no return call.
I take my son here. The doctors and nurses are nice and take their jobs very seriously.
One star is definetely giving them the benefit of doudt. I am going to save my time and find that place where people are interested in helping me.
MRI appointment at 7:45 building is locked till 8. Good thing I am early
had to visit the CT dept.friday the 1st, thank you bob, peggy and staff.
made my visit very pleasent ,, ur all pros . edwin (ted) axelson
I felt very cared for here. Best Urgent Care in the area, by far.
Scheduled appt online. Little waiting once I got there. Got the care I needed. Great staff.
Staff very friendly and really show that they care about your health. I felt really cared for! Thank you
Love all the doctors here!
Friendly staff, competent providers, relatively no wait time, quality care.
Trying to get ahold if an actual real person on the phone is just not going to happen. Save yourself the trouble and find a different office or just go down there in person. This place is a joke.
Got me in right away. Addressed my problem. I was treated kindly and everyone seemed to care
Very efficient and very quick to recognize the issue was beyond the scope of your facility and referred us to Sacred Heart.
I always have a good experience. Won’t go anywhere else when I’m sick
They refused to see me at urgent care because of seasonal allergies when I was there for something entirely unrelated.
Everyone was awesome! The best customer service ever! I would recommend this place to everyone. The nurse Mary Cate is the best! Thanks again!
I like coming to this urgent care clinic, the staff are always nice and helpful. I highly recommend!!
Rockwood has always treated me right except the eye clinic after my eye test went to find out about glasses the lady at the desk was very rude to me and would not help me send a text to my ride saying I was done then she told me nothing but my exam was covered so I went to Walmart and got lenses and frames all covered by my insurance.
The staff is always friendly, informative and professional. Front desk, nurses and doctors are all consistent.
The front desk staff were very friendly and sympathetic to my injury. My provider listened to me and gave me great care
Dr didn’t call in prescriptions- so now it’s saturday and I’m sol….. crappy place- I just would like people to do their jobs.
Krisopher, the PA, Jerrel the MA and the woman who checked me in were all amazing. I’m glad they were working that day.
This is the very best place I’ve ever been too.And I have been to alot of places.Everyone here is friendly, professional ,caring, And I am so happy to have everyone at Rockwood main they are the best😊🌷 …
Went In to urgent care was 1st in line when they opened up at 8.01 am had stitches removed everyone was very pleasant and efficiency .
Avoid going to Multicare. Horrible billing supervisors. Never call back after being promised they will. Have had billing issues going on 8 months now. Not even a single step towards resolution.
I didn’t have an appointment and I got there very early for the walk in spot. Instead of making me wait they will saw me. Wonderfully nice people and caring.
Wow! Never been treated by such a disrespectfull doctor. Will NEVER go to this clinic again. One star is too good but there is no lower rating.
Get ready for burueacratic nonsense everytime you want a simple prescription filled. Asthma and cholesterol refills require an appointment every time they are filled.
The staff was fantastic and friendly and my doctor was exceptional and extremely caring.
I am so thankful that you all were able to help me. I love my rockwood family of doctors and nurses! You all are so AMAZING at helping me when I need it most! You care like family, thank you
Great Staff. However there needs to be a dress code. The nurses should
dress like a nurse. The nurses should wear scrubs and look like nurses not like bank tellers..
Getting to see a provider at urgent care was quick. Leigh was knowledgeable, friendly and competent.
I was impressed on how dr turner spoke with my child and made her feel cared for. Dr turner also was very helpful in explaining things to me (mother).
If Rockwood Clinic could get away with it, they would have Physician Assistants performing brain surgery. Impossible to see a M.D.
The Physician Assistants are rude and arrogant.
I have been using Rockwood for many years and you guys are beyond amazing at what you do. Totally recommend you guys and your awesome caring team to friends and family members. Thank you for being there when we need you most. 😁😁 …
Doctors are always real and they care about you not just statistics. Office staff are kind and thorough with information. I
Came in and was diagnosed with the type A flu.
Thank you MultiCare for creating a friendly environment.. being polite, treating me very nicely, and answering my questions.
Very professional and kind caring staff. Greeted on entry. Patent in answering questions. Quick in greetings and patient with questions.
I went to this urgent care for an sinus infection. I was laughed at and told to take Ibuprofen and sleep. I could hear the “doctor” laughing at me in the hallway. I now have a double ear infection as well as a sinus infection. I’ll tell everyone I know, not to go here! 👎 …
Today a total lack of common sense, my mom is 80 years old and has heart failure, food allergies and medication reactions, the questionnaire today asked if she was fatigued Yes she is 80 years old with a bad heart she is always fatigued, they REFUSED to see her for her SCHEDULED appointment.
I have visited several doctors at Rockwood and have had a great experience. Since MultiCare bought it, it has been so much better.
We adore Fiona Dennison at Rockwood Clinic Pediatrics! As a new mother, she has helped me navigate this new chapter with grace and I fully trust her care for our baby.
The PAs here are a joke. Well the one I dealt with was. He wasn’t very personable, and bed side manners were lacking. The front desk constantly asked me for a co-pay even though it shows them, when they pull up the file, that I have double coverage. Save your time and sanity and go to Providence Urgent Care.
Parking was easy and wasn’t a nuisance like most of the medical buildings generally around this area. The staff associated with the physician I saw, along with the physician were excellent!
When I called I was told one thing and when I arrived I was told another. They bring you in with the understanding that it is all covered by your insurence and then when your there they start ordering things that are not covered. I am not …
Imaging staff needs to take a class on how to be most helpful with someone with special needs . was made to feel like we were wasting thier time.
I have been here a few times now and have always had great staff and speedy visits for imaging etc. definitely recommend.
I am an employee and no we did not get a raise like everyone else did. Yes, Rockwood is a crappy place to work. They pay their people less thinking that we are nothing but crap. thank god they sold out..
W.O.W. the incompetence never fails to surprise me. After 5 years same insurance the Rockwood office can not even send the correct insurance paperwork to get prescriptions. Bronchitis and sinus infection and waiting 4 hours to get the …
Everyone one very helpful and efficient and caring. It was probably the best urgent care experience I’ve had !
I’ve been a Rockwood customer for 15 years. I ‘ve liked the services there. But… yesterday I received a call from their collection agency. I had an unpaid bill I didn’t know about. My fault. …
Hello fellow googlers. I am hear to tell you today that Rockwood clinic is not only the great practice of misdiagnosing, but it is also dangerous for your health. …
I left Rockwood Clinic a few years ago due to incompetence and unprofessional behavior at the 5th st. and 29th st. locations. I submitted a records release form for a new pediatrician and transfer took over five weeks. (They are required by …
Went in for lab work this morning. Dot did the procedure, was the nicest lab person I’ve dealt with, and I get alot of labs done, great smile, great personality, perhaps their lab could clone her?
Wonderful staff..The nurse and doctor really listened didnt rush and very thorough. Best visit to an urgent care I’ve ever experienced. In otherwords they seemed to actually care. Thank you
I have gone here for many years and love my doctor and the staff but ever since multi care took over their phone service has become terrible. I have been on hold for 15 minutes to ask a a simple question and this seems to be typical. I have …
Urgent care! Called to make an appt time to avoid long wait. Arrived on time, was immediately processed, and very short wait. My nurse Jessica Nd the front desk get 10’s
I saw Dr. Benedetto. She is very unhelpful if you have health problems. Which i do. I sprained a back muscle and she told me to stop taking Ibuprofen, and referred me to somewhere state medical wont cover. I was not pill seeking. I wanted a …
MultiCare is a non profit. Why is that? Because the State of Washington is trying to keep medical service affordable and available to as many as possible. Despite all the political rhetoric America is getting poorer as the top 1% get …
I had food poisoning while visiting Spokane and needed to see a doctor. I showed up at 7:45 and was first in the door. The staff was friendly and professional. The doctor very good. I was in and out in 45 minutes. One piece of advice: Arrive early. There were 6 people in line by the time the doors opened at 8:00 am.
Everyone in pediatrics, the lab, and scheduling is incredibly nice and patient. They have never once been rude to me and have helped me as best they can every time. Amazing staff.
I was visiting Spokane and hurt my knee on the way and had to have it checked. Everyone here was amazing! Polite, professional, kind, and caring and I feel they gave me the best care I could have asked for! Awesome group here!
I was recently assigned PA at Rockwood Clinic. Made the appointment through Multicare. I was a new patient. Showed up for my appointment and was informed by the woman at the desk that the PA refused to see me because he didn’t have my …
Rockwood urgent care main clinic is awful!! Extremely long wait 3+ hours, the RNs are nice but the PACs are pretty terrible, cma’s are very poorly qualified. had to come back 3 days in a row for follow-ups, just to be told to come back for a fourth….really…. Right.
10 of 10, I would give a 15 if could. The staff was amazing, knowledgeable & compassionate. Alexandra Flerchinger ARNP, was awesome. Hands down the best urgent care experience ever.
I had such a positive visit. I was in so much pain and the staff was so nice and helping and caring. Cassandra the nurse practitioner was amazing. Thank you for the amazing care I received.
Had a visit today. Heather Stout PA was not listening my concerns and ignored one of them, making it as not important and I should come back next time. She caused me so much stress with her unprofessionalism, so I could easily write a …
The MA was very professional and empathetic. The wait time to see the provider was long but once I saw the provider- Sam Magby, she was extremely professional and very attentive to my needs. I would highly recommend this provider to my friends and family.
I went there telling the doctor that I have been sick for 3 weeks and now my throat and ears have been causing me a lot of pain. He simply just told me that I had a cold and my tonsils were surprisingly large for my age (21 yrs. old). He …
It’s a shame I even have to put a star down. This place doesn’t even deserve a one star rating. I had to get labwork done twice in the last year and they have lost my labs both times. No one at Rockwood can explain to me where my …
Wow, to see the reviews here tells me that my info is needed as well. The WORST EXPERIENCE I’ve ever had in an eye clinic. Dr. Absalonson & his colleagues were unprofessional & added a lot of stress to a situation that didn’t need to be …
I liked the specialist I seen at the eye clinic very much. But something is truly wrong in the billing dept. They sent me the first and only statement dated June 13th and then I paid what I owed a few days later after I received it in the …
It was as enjoyable as a visit to urgent care could be, they took great care of me. I was impressed by the way they made me feel good about the care I take for my own health.
Professional, friendly staff. Clean offices. Saw Sanitizer all over, Masks, clean paper on couch. No wait time. Doc appeared right after review of meds, symptoms. Etc. Smiles from staff and Doctor Melich! Doc always asks abt your …
The Doctors and Medical Staff are great, but the billing department will make you insane. Nothing is every billed right and all lab work through their Radia group will be billed to you at 100% – they alway list teh claim as denied. It will …
Filled out paperwork to have records and bills sent to my attorney several months ago. Am now finding out that they were never sent. I even had a staff member check over the form and she said it had been filled out correctly. Is everyone at Rockwood completely incompetent?
1 of the women at the front desk has VERY poor privacy concerns. She read out my complete phone number for not only myself but my emergency contact, read the job that I’m working at as well as other information for the me in a semi loud …
Avoid the Rockwood Clinic at all costs. The clinic is not at all patient friendly. When you ask them for an bill, they say “wait”. And then you will find out that your bill is already in a collection agency. Your credit rating and …
Staff was very nice.
I was treated with professional and prompt care concerning my medical situation. …
Staff are very personable yet extremely efficient, making me both comfortable and confident that they are providing excellent care. I prefer Multicare Main Clinic lab over any other available option.
The physician was knowledgeable and a pleasure to work with. My only critique would be the time it took to be seen considering there was only 1 other person in the waiting area. Otherwise the staff were all pleasant and professional.
My treatment here has been pretty hit or miss over the years unfortunately. My breaking point for switching providers to a PCP at the Cheney location was when my original doctor in pediatrics told me “Other people have it worse” when I …
This has been the worst medical care I have ever been a witness to. My mom was diagnosed with failure to thrive a placed with hospice. The office on 32nd refused to help with her care or tend to her medical needs. Thank God kindred took …
The Dr and the nurse were very professional and kind. I was not wanting to go to the doctor with past bad experience and PTSD. They could tell I didn’t want to be there and they put me at ease. They should be comended for there great work.
We changed from another pediatrics office and wow the difference was amazing. Dr. D’Hulst was great. She spoke with my kids like they were important she joked with them and made them feel wanted.i could not ask for a enter appointment. My …
I would give NO STARS. Everyone in Spokane knows you only go here due to lack of options in our area. I received a bill A YEAR after my appointment for a co pay, that I’m saying i paid cash for. I received 1 phone call MONTHS later, and …
Absolutely horrible experience quite frankly. Extremely rude and childish receptionist, a doctor stared at my friends breasts, and when my other friend was STD tested they NEVER CALLED BACK WITH THE RESULTS and if his girlfriend wouldn’t …
PA Nikolus Richey was great. The medical assistant as well that came in first I can’t recall her name though. Nikolus was very professional with a very private issue that I had. Also the ultrasound tech was very professional as well Tatiana I think it was our Katarina. Two thumbs up all around
They refuse to prescribe Ivermectin to COVID patients inspite of numerous clinic trials and thousands of outpatient doctors using it internationally to treat COVID. Research Mexico City, Peru, India, Japan… these types of clinics will …
Love the doctors here, have only good things to say about them. Always patient and answer all our concerns thoroughly. Love Dr. Patterson especially!
Having been to several other urgent cares, I have to say I was so impressed with the level of care provided here. The wait time was minimal by most UC standards- maybe 30 minutes to be seen by the nurse and another 30 to see the doc; the …
Bad, bad, bad…
Here are my grievances: …
The nurse practitioner was very helpful, attentive, and knowledgeable. He lacked the “God complex” that most doctors are afflicted. He was able to keep up with all my questions and comments without denigrating me like another nurse …
I called twice on Sept. 9, 2014 for an appointment and waited over 20 minutes the first time and longer the second time to talk to a person only to find out my physician would be out of the office for a month. Seems somebody should have …
Receptionist incorrectly signed me up for a COVID-19 test, did not take it off my record after being asked to, and then continually showed up as “pending” until speaking with a manager over a week after- impacting my ability to receive …
I was told in a very friendly manner that my glasses could take 4-6 weeks to arrive. Well, after just under two weeks they arrived and I was called by one of the receptionist. She sounded so happy for me and genuinely caring. Never had a optometrist care so much about helping out. Would definitely recommend 🙂 so friendly.
My husband has an illness and does infusions every six weeks. The pharmaceutical company, Biogen had us on a zero copay plan and paid for the remainder of our bill after insurance. Biogen would send it directly to Multicare after they were …
My favorite urgent care in Spokane. I really like being able to “make an appointment”, so you don’t have to sit in the waiting room forever. Good care by medical providers who do their work with friendly professionalism.
The nurse found a provider from another part of the clinic that was getting ready to go home to come see my 5 year old as the other doctors were busy. It was so kind and way above and beyond. Our kiddo ended up needing an appendectomy so they made the right call to send us to the ER. Appreciate the wonderful care.
Most of the doctors are great it’s their prices that are the problem. Get ready to spend a hundreds on any visit. Standard fee for me after insurance is $400 a visit and because of that I can’t afford to go see them any more. Guess I get to stay sick and not get better.
Multicare is going downhill in it’s service to patients. You now have to wait for a doctor to call in your prescription, because apparently they no longer trust their hard working nurses to do the job! …
Amazing staff…from the first person that took my information to the doctor that treated me. It was such a smooth process. Best urgent care experience! The doctor was excellent, really listened, very thorough, and seemed to care.
I had an excellent experience in urgent care. Everyone was friendly and helpful even though they were short staffed. The provider I saw, Kristofer Johnson, PA-C was kind and great at explaining things to me.
Need to take a class on how to treat people equally. Went in to get a Covid test & the lady made me feel uncomfortable. Asking me to wait outside the waiting room. Even though I was more then 6 feet away from anyone else. Also said you’ll …
This is just for the receptionist in the Peds department. I was checking my son in for an appointment and she was extremely rude for no reason. I heard she was having some conflict with the patient ahead of me but it is NOT okay to take out your anger on me. Especially in front of my children.
The staff at MultiCare Rockwood Main Clinic were so kind and thoughtful! I was seen and on my home in record time! Their first concern was always for my comfort. I received 8 staples the morning I went in after my “pup’s” paw collided with …
Thank you to the receptionist, the one I scheduled my visit on the phone and the one that I checked in with. After I arrived, I waited only a few minutes before I was called back by the MA. She was personal and efficient. The PA-C was the same. She gave very good medical advice which I have followed. Thank you all.
The staff was absolutely wonderful…pleasant and caring demeanor throughout. The attending doctor explained everything to me, provided some educational material, and made me feel like I was her only patient at that time! From the moment I …
Just needed to go to Lab. The signs or Directory could be bigger or more descriptive but all in all, it was a quick & efficient visit. Check in receptionist was pleasant & professional; lab tech was slightly robotic & didn’t talk much but did a great job. I was in & out in less than 15 minutes.
M.a s have no training don’t do their jobs and act like nurses. Medical assistance should not handle patients period.. Worst communication issues ..mycharts a joke sent my prescriptions to multiple pharmacy stores.. real lax
Worst experience I could imagine. I went here for years, and my Doctor was great. At my last appointment she told me she was leaving but would refill my medications. I scheduled the next available appointment, and was refused my medication …
Got a referral here and when trying to schedule my appointment, they called me like 15 times and every single time I’d answer, the line would be completely silent. When it wasn’t working on either of our ends, the receptionist decided to …
Came today to see a pain dr (josiha) HE had nothing to offer me for the pain I was in TODAY but, had a longterm option for me? Waste of time? I waited for a few months to receive this appt? So just know IF u get “stuck” with this uncaring …
X-Ray/CT/MRI scan staff & reception were nice & helpful 5🌟
Chiropractic & Massage reception I have called multiple times left messages to …
Went in because I was having some pain on my right side. They took me back and I explained to them what was going on, and they told me the MRI machine was down and referred me to the emergency room. All this is fine other then they also sent me a 75 dollar bill even though they did absolutely nothing for me.
So disappointed in the imaging department at the multicare rockwood main clinic. 7 days ago I had a diagnostic ultrasound. yesterday I called because the results were still not in. After quite a bit of time on hold, I was told my provider …
Hey youth! If you’re getting out there on your own for the first time I recommend highly Rockwood clinic! I was so lost and didn’t know where to even begin their downtown urgent care office appointed me to a counselor doctor and …
I’ve been waiting for two weeks for a brain scan. It was promised to be scheduled in under one week and to follow up. The follow-up shared that it takes about two weeks. …
I made a mistake in scheduling an appointment with the new access clinic. Although the mistake was mine, the reception team was very polite and apologized for the inconvenience. They were able to sneak me in for an appointment later that …
I went there feeling extremely sick and was in tears. The staff went out of their way to get me better. I would recommend this urgent care highly! The doctors and staff show empathy and really try to get you better. I should have remembered the doctors name but I was so sick. They deserve more than just 5 stars!
Made an appointment for my husband and I several weeks beforehand, My husband was running late and I showed up to check in but because the appointment was in my husbands name they would not check us in. Even tho I was there telling them he …