So far just trying to get in touch with someone and someone to give me an application they said they emailed it never came through, it seems like a mess of an company.
Over charged me one lady even agreed told to call billing so I did and they said I was wrong all ask is to bring all recordings of phone calls and refuse to never any help at all
Crossroads excels at sending threatening letters which say they will disconnect your service immediately for non payment promptly the day after your payment is due if it is not sent!
I have been trying to call they say I’m number 1 on the wait list then go back to 22 on the call waiting line! Been a month still haven’t received my trash bins! What kind of company does this?!? Like do they care about their customers at all??
I’m not sure what everyone is crying about – I’ve never had an issue with them – yes you need to go into the office to setup services, so what get over it – if you took the time to visit their website it states clear as day what you need to …
I’m trying to submit an application and they want a physically signed form. They won’t accept a digital signature DURING A PANDEMIC?? It’s 2020, come on!
Looking at my bills and how they change (always going up!), there has to be some fraud at this company. The owner should be investigated by some government agency. The money they make on regular people for just water smells rotten.
It took me 3 weeks to prove I owned the house. They wouldn’t accept payments even though I submitted my tax certificate, copy of mortgage and drivers license. Horrible company.
Really terrible. We’re out in Manor, and every few months, we just don’t get a bill in the mail, so I have to call them up and sort it out. Their website is the worst and the people on the phone are zero help. Avoid if possible
They have the worst customer service. Got a bill that was due on the 26th and they cut my water off on the 21st. Went and paid the bill and it took them 2 days to turn the water back on.
I can TOTALLY see why this company has such a poor rating. The customer service certainly doesn’t fit into the model of southern hospitality. I moved here from another state and found out that water is not switched automatically so now I’m without water for 3 days.
This water company is a complete rip off. I wouldn’t recommend this place to my worst enemy. I wish there was another water company that we can go through because this place is ridiculous. I wish I could give 0 stars because that’s exactly what they deserve. I’m highly disappointed with this place.
This is the worst water company I have ever. They over charge you on your water bill I have a friend that stays across the street which is Pflugerville and I am considered hutto but he uses double of the amount of water than I do and my …
I agree! The worst part of living in this area is the water company…I’m going to have to hire a lawyer to look into the conduct of this water company. They are trash
The only thing keeping this water district in business is a lack of competition because I can tell you they are the absolute worst. Not only is the customer service horrible, their technology rivers that of 40 years ago and to top it off they withhold money owed to their customers.
They owe me my deposit since July 17 2017. I stayed at 13803 Lampting Dr, pflugerville Tx 78660. They said it takes 7-10 weeks not years and then they are telling me to comply and send email to customerservicr@crossroadsus.com…no …
000000000 stars.
Horrible customer service. Crossroad needs younger employees and better attitude. Those of now are so old that their bitterness brings to work and does not …
The worst costumer service I ever had!
Not polite, Rush and not helpful really
So, I called again and spoke with a nice lady Stella (Spanish) who was the only …
Not customer friendly. Customer service is by far the worst. Staff is over caffeinated, rude, and belligerent.
Get your water turned on is like pulling teeth, but they are very quick to turn your water off, and then charge insane fees to turn it on.
Terrible company. They scam money out of people. They charged a disconnect fee when the water wasn’t even shut off when my autopay had a mistake on it. If only they didn’t have a monopoly. This is why people hate this company. Crooks!
Please get this company out. Bad business. Pay the extra for anyone else. Completely bad company. Rates are everywhere, sneak money out by auto drafting. There is no sensible conclusions. Just making it up as they go. Please don’t use this company. CrossRoads Utilities is a bad company stealing money.
This is quite possibly the most aggravating and horrible customer service I’ve had ever. When i called i wanted to connect services but apparently that can’t be done over the phone, and the csr that took my call was so rude and could not be …
Worst customer service of any utility company I have ever dealt with. Right after I bought the house they sent me a rude letter threatening to cut off my water and they hadn’t even sent me my first bill yet! I sent a check in December …
How in the hell can one person in a house hold who happened to be out of town for 2 wks use almost 300 dollars worth of water??? 300 dollars worth of water in 2 weeks?? Are you kidding me?? This isn’t the 1st time I’ve been charged this much either…
Answering service that answers the phone is completely unnecessary, makes you wait forever for just 2 different options. Also no option for rental property accounts; if someone moves out, the owner has to fill out a paper application and …
This is the only company available for water in Jarrell, TX and if you do not write a check or get a money order and decide to pay online, there is a $5.80 charge. That is rediculous! Most all companies encourage online payments. Just …
Worst company – no support – handles billing for waste management but when they don’t pick up your trash they can’t seem to find anyone – scam company – but only game in town – one day a competitor will knock them out for good
I auto-draft payment from my bank; payment was made on time, as scheduled, and showed cleared from my bank. But an error on Crossroads’ end did not show it was made, though they do see it was made. A mere 5 days late and their system …
I want give them a zero but want let me. TheCustomer service very badThey don’t try to work with the customers the water bill is always high don’t use that much water and this poorly poorly unhelpful people. I can’t wait to move to get away from this water company crossroad water is full of it
Horrible customer service! Horrible policies in place. We have never been one day late on a bill. When we moved and closed our account and ensured it was paid in full, they informed us it takes 60-90 days to give us our deposit back. How is …
Online payment fees fluctuate no matter if earlier or on time or late. It’s a scam. They also over charge new residents till they catch on and then you won’t have problems after you raise hell about the fees and over charging
Would put zero stars if possible. I was trying to register online when I was a new customer and was unable to register because something was wrong with there system. Well after a few days I finally was able to get in and I went to go pay my …
Water bill has been high so I called to get my meter read and see if could be leak indicated from the meter. The young lady on the phone said it could be 150 bucks charge. To read my meter??? I’ve used this utility company for 8 years (only …
I cannot speak for the people who had a bad experience with Crossroads as I was not there, but I did not have that experience. I worked with Lana, and she was absolutely wonderful! She explained to me why my payment did not work, walked …
Horribly overpriced, horrible customer service. I have never dealt with a water company as bad as these folks. Quality of water is just as bad. Don’t try to dispute your charges either, they don’t care and nothing will be resolved. So glad to be leaving them.
Giving one star is over-rating this company. The customer service is mediocre at best. But my real issue is with the company and their billing practices. Corporate greed! My bill is $80 per month before I even turn the faucet on! …
If I could leave a ZERO I would. Their communication regarding safety of water and availability of water is useless. They sometimes leave a note on your door and sometimes call but not consistently with either method. And when you do …
This is THEE worst utility company in the world. If you have a choice (which I do not) get a different provider. These people are completely incompetent. I recently built and bought a new home. I went into their office approximately 3 weeks …
We had problems with our grinder pump. Dustin, Kelsey and their partner responded promptly, were extremely professional and gave an expert opinion saving us great deal of inconvenience and significant unnecessary expense per another plumbing outfit.
Crossroads Utility—particularly COO Andrew Hunt—desperately need an education on how to deal with customers (hint: Listen. Acknowledge. Research internally. Make this a priority.). Do your due diligence, reach out to customers telling them …
They sent me no notice of disconnect, but did send me a bill stating that my next payment was due on 6/26 and proceeded to disconnect me on 6/12. Then they charge past due, current bill, (which isn’t even due yet) reconnect fee and a $100 …
I’m giving one star but not so much for their customer service but for the cost. So far when I’ve called (3 times now) the ladies have answered all questions and seemed pleasant. Not bad not good but did their job. My issue is the 50 …
Wish I could pick who I get my water from. One star is too generous.
Paid a disconnect fee a week before they their late fee date was supposed to happen. They said it was a regional manager policy(to apparently scam an extra $40 …
I wish there was a way to give 0 star. This is by far the worst utility company on planet earth and the entire galaxy combined. If there was another utility company, these people would have no customers and i hope there will be another …
Can I put zero stars? We are new homeowners (2 months) in Wells Branch. First they turned off our water 3 days into owning the home because they took our deposit and and applied it to an address on a street with a similar name. We only …
The worse!! I just moved in to my new home and unfortunately they are only ones that provide water in this area, the water quality is the worse, poor customer service, the charging fees online fluctuates for no reason and my bill keeps getting higher every month.
I don’t think I’ve ever been more upset by a utility company. Apparently we had a water leak and had a ridiculously high water bill. We called and was told that we could do payment arrangements. We call to make a payment and a different rep …
I’m really surprised to see all of these negative reviews. I’ve been with Crossroads since December 2016 when I moved into my house. I have not had any issues with billing, service or customer service. You pay a deposit but that is …
I still can’t believe what I’m dealing with I just bought a beautiful house in Manor TX the Shadow Glen subdivision….this horrible brown water..how are we paying for something that should not even be available to customers..this is …
Great business opportunity for a competitor to do a better job than these guys. Super low quality and poor customer service – waited on hold after hours of back and forth filling out an app – woman was short with me – trying to set up …
Terrible customer service, short and rude on the phone frequently. Had a water leak at the curb on their side and when they came to fix it, they had to put in a new concrete slab around the manhole at the curb. But they left behind the old …
I have been trying to get a hold with the District Manager to replace a defective water meter as it has been unusually high. I have no water leaks and find it strange that 1 person can use 24K gallons in a month. …
I would say 4 stars for customer service (-1 star off of 5 for difficulty to contact people). I’ve had a lot of difficulty with contact, seeing as they always called while I have been at work and by the time I’m off they are closed. I …
If I could give zero I would. I’m up to 600 dollars now in “start up” costs they won’t waive because they are so disorganized with where our house is located and their customer service is as bad as it gets. And they cut my water off now …
Why can’t I give a ZERO!!! OK. This company is the WORST! High prices. Deceptive billing with a short window for payment. High fees to set up bank account auto-pay or use a credit card. No leeway with late fees when I didn’t even get …
If you can get a different company for your water, DO SO!!! Run far away from them. Was late paying $77 bill (Didn’t even get a water bill, so forgot)! They turned off the water, charged a fee and made me pay an additional deposit. I had …
Have been with Crossroads for 4 years since moving into their region of responsibility. Truthfully I’ve never looked at my invoice since I never receive it though I have asked so many times being paperless. It’s surprising that I do …
Crossroads Utilities is a JOKE! It’s evident reading all the other reviews I a not alone in providing a 1 star review! They don’t allow any grace whatsoever and they clearly do not care about customer service as their representatives are …
Exploitation run amok. This company does not care about its consumers. It is a manifestation of society’s ills that there is just one provider of water for this area, and that provider can set and enforce whatever terms it chooses. Never …
I’m moving to a new rental and I called the city utilities and they directed me to Crossroads. This place is an absolute joke. The people working the phones have no clue what kind of service they even provide, literally couldn’t even tell …
The customer service is WAY to difficult to navigate. Once you finally get to where and what you need, it’s exhausting, time consuming, and frustrating.
Worst water company ever. Just the worst. If you ever have a problem they’re impossible to deal with. If you ever accidentally forget your bill their “after hours service” starts at 2 PM. And god forbid you ever need to make a payment, the …
I would give 0 stars if I could. This is a poorly ran organization coupled with a customer service department that genuinely doesn’t care. They shut off my service, mistaking my house for another. Not only did they wait until AFTER the …
Have you always had low water bills? Do you want ridiculous water bills? Move to Jarrell Texas where you have one option, crossroads, who will find a way to charge 200/person for water. Water that you can’t drink and smells. I’ve never …
Recently I found that they are charging penalties on the payments, even though the payments are processed on time. I sent several emails and they are asking the same question on which month. I have been using my Banks Bill pay from several …
They own a pool in Jarrell, Texas and worked a deal with the management company that runs the HOA/COA to make us pay to use the pool if we are not current on our dues.but we pay a “Park and Rec” fee every bill.
Nasty service, I really hate to deal with these people. The only thing I wish in this life is that these people can be destroyed and get replaced by new and nicer service
i was out of state the entire month of May and some how i still used 20,000 gallons???? there is no description of use or meter readings. its just a bar chart. i cant trust it.
This past bill cycle saw a jump in gallon usage. I knew it wasn’t my fault. A washer needed to be replaced from the water meter. Emailed and spoke with Allen and he took care of it.
Center point energy’s customer communication is pretty poor. I have autopay enabled. They didn’t notify me they changed their payment system portal. They claim the notified me in a letter but never got an email. I got a termination letter …
First time ever I miss negative rating on Google , this is worst water company ever , my bill is $200 a month. I asked for break down , they don’t respond to email they don’t respond to phone call. State government should review their cred . How water bill can be 200 a month
Very sad to say this. The people who’s working on this office are not having the responsability to give the right service to costumers. Always giving the excuses of the late payments to the Postage office. Crossroad employees said postage …
Theres just no way what they’re billing is accurate. They’re saying my wife and I are using 20,000-35,000+ gallons a month. Nothing’s leaking. That’d be enough for us to take 8 showers a day and probably have a small farm out back. One …
Awful, awful company. Our water main burst 3 hours ago. When we call the contact number for Crossroads it doesn’t even ring. We had the fire department out here and they couldn’t shut it off or get in touch with anyone from Crossroads. Just …
I have about 12 years of bills, and magically upon moving to where this place is my only option, my water usage leaped nearly 700% over what I’ve done my entire life. It’s not like my wife and I took up breeding dolphins lately. I found …
If I could give zero stars, I would. Absolutely the worst – they are charging us an $800 water bill and threatening to pull our service if we don’t pay in full PLUS late fees, even though we have already paid half. District manager is …
I wonder if they read their reviews. I can easily identify themes that seem problematic: poor communication, poor leadership, poor customer service. I’d say that’s definitely consistent with my experience as well. We’ve been on a boil …
First time I ever missed a payment. Turned my water off and I paid what was due the same day . They want to charge 150 dollars to get it turned back on which is a penalty for turning the water off for a few hours ? That’s not even part of …
Been a customer for years unfortunately I don’t have an alternative. Literally can not process payment within 20 days of receiving checks and then charge you $40 late fees. …
My bill jumped from 150 to 290 to 591 all in 3 months. No break down on the website on usage or anything. Just a bar graph. We recently seen them placing new water meters. Could this be why the price is so high? I don’t have a pool or water …
Want brown water? Live in a house served by Crossroads, and chances are you’ll get it! This is what my home water filter looks like on their service. Countless residents in this area frequently report brown water. Crossroads continually ignores the underlying problem, and implies this is acceptable.
(Translated by Google) .very.good.now.I.have.to.make.a.payment.but.I.never.make.the.payment.so.should.I.make.it.please …
Poor Customer Service
Price gouging
Worst utility company
“This is the worst water company I have ever
It has been a pleasure working with Crossroads for many years now.
Water always brown wth
Price is high. customers service are rude.
Great all around service and experience with them.
Poor communication. Poor customer service. Not answering their phone during a water emergency
Customer service is bad and water can be worse….
5% fee if you use a credit card – should be illegal.
No one notified us from crossroads that they would no longer be answering calls through the customer service line. Been calling for days no answer.
Have they ever heard of DocuSign?
Horrible customer service
I agree with all of the above. Terrible, just terrible.
Bad customer service. Only have them because it’s the only thing I can get.
Liars and they steal!!!
Thank you so much Ms. Deb and Ms. Stella for great customer service. Your assistance this morning made the process so easy.
Terrible service. Old woman super mean. Bad mood. I just come to asking service in my area. Because I m new in Round Rock .
Horrible company with horrible customer service. I wish I had another option. I hate giving them my money every month.
Ridiculous online payment fees of $4.95 per payment!!! Should be illegal for a utility to charge so much, just to pay online. Crossroads sucks.
Very sketchy company that will overcharge you every chance they get!!!!
They never answer the phones, documented my adress and name incorrectly so I never got a bill and cannot pat it online w/ correct info.
Absolutely the worst company to deal with. I recommend any municipality that is considering them to run.
So far just trying to get in touch with someone and someone to give me an application they said they emailed it never came through, it seems like a mess of an company.
Over charged me one lady even agreed told to call billing so I did and they said I was wrong all ask is to bring all recordings of phone calls and refuse to never any help at all
The. Worst. Company. Ever. City of Manor officials, take note.
Worst customer service ever! Utilities are unreliable and fees are ridiculous. Shame on the MUD!
Crossroads excels at sending threatening letters which say they will disconnect your service immediately for non payment promptly the day after your payment is due if it is not sent!
I have been trying to call they say I’m number 1 on the wait list then go back to 22 on the call waiting line! Been a month still haven’t received my trash bins! What kind of company does this?!? Like do they care about their customers at all??
I’m not sure what everyone is crying about – I’ve never had an issue with them – yes you need to go into the office to setup services, so what get over it – if you took the time to visit their website it states clear as day what you need to …
I’m trying to submit an application and they want a physically signed form. They won’t accept a digital signature DURING A PANDEMIC?? It’s 2020, come on!
The most challenging bill service I have ever had to work with.
This company is horrible! Nothing but difficulty from their new payment portal, that we weren’t even notified about. 3rd month with problems paying.
Looking at my bills and how they change (always going up!), there has to be some fraud at this company. The owner should be investigated by some government agency. The money they make on regular people for just water smells rotten.
It took me 3 weeks to prove I owned the house. They wouldn’t accept payments even though I submitted my tax certificate, copy of mortgage and drivers license. Horrible company.
Wonderful team !!! Great customer service! Always available when needed it. even at 1 in the morning to fix a water leak beyond outstanding!!
Really terrible. We’re out in Manor, and every few months, we just don’t get a bill in the mail, so I have to call them up and sort it out. Their website is the worst and the people on the phone are zero help. Avoid if possible
They have the worst customer service. Got a bill that was due on the 26th and they cut my water off on the 21st. Went and paid the bill and it took them 2 days to turn the water back on.
I can TOTALLY see why this company has such a poor rating. The customer service certainly doesn’t fit into the model of southern hospitality. I moved here from another state and found out that water is not switched automatically so now I’m without water for 3 days.
This water company is a complete rip off. I wouldn’t recommend this place to my worst enemy. I wish there was another water company that we can go through because this place is ridiculous. I wish I could give 0 stars because that’s exactly what they deserve. I’m highly disappointed with this place.
This is the worst water company I have ever. They over charge you on your water bill I have a friend that stays across the street which is Pflugerville and I am considered hutto but he uses double of the amount of water than I do and my …
I agree! The worst part of living in this area is the water company…I’m going to have to hire a lawyer to look into the conduct of this water company. They are trash
The only thing keeping this water district in business is a lack of competition because I can tell you they are the absolute worst. Not only is the customer service horrible, their technology rivers that of 40 years ago and to top it off they withhold money owed to their customers.
Moved 8 months ago and still have yet to receive deposit. Furious and can’t get in touch with anybody. So glad we ended services and moved.
They owe me my deposit since July 17 2017. I stayed at 13803 Lampting Dr, pflugerville Tx 78660. They said it takes 7-10 weeks not years and then they are telling me to comply and send email to customerservicr@crossroadsus.com…no …
000000000 stars.
Horrible customer service. Crossroad needs younger employees and better attitude. Those of now are so old that their bitterness brings to work and does not …
This company is the most difficult business I have ever dealt with to try to pay my bill! Ridiculous!!!
The worst costumer service I ever had!
Not polite, Rush and not helpful really
So, I called again and spoke with a nice lady Stella (Spanish) who was the only …
Not customer friendly. Customer service is by far the worst. Staff is over caffeinated, rude, and belligerent.
Get your water turned on is like pulling teeth, but they are very quick to turn your water off, and then charge insane fees to turn it on.
Terrible company. They scam money out of people. They charged a disconnect fee when the water wasn’t even shut off when my autopay had a mistake on it. If only they didn’t have a monopoly. This is why people hate this company. Crooks!
Please get this company out. Bad business. Pay the extra for anyone else. Completely bad company. Rates are everywhere, sneak money out by auto drafting. There is no sensible conclusions. Just making it up as they go. Please don’t use this company. CrossRoads Utilities is a bad company stealing money.
This is quite possibly the most aggravating and horrible customer service I’ve had ever. When i called i wanted to connect services but apparently that can’t be done over the phone, and the csr that took my call was so rude and could not be …
Worst customer service of any utility company I have ever dealt with. Right after I bought the house they sent me a rude letter threatening to cut off my water and they hadn’t even sent me my first bill yet! I sent a check in December …
How in the hell can one person in a house hold who happened to be out of town for 2 wks use almost 300 dollars worth of water??? 300 dollars worth of water in 2 weeks?? Are you kidding me?? This isn’t the 1st time I’ve been charged this much either…
Answering service that answers the phone is completely unnecessary, makes you wait forever for just 2 different options. Also no option for rental property accounts; if someone moves out, the owner has to fill out a paper application and …
This is the only company available for water in Jarrell, TX and if you do not write a check or get a money order and decide to pay online, there is a $5.80 charge. That is rediculous! Most all companies encourage online payments. Just …
Worst company – no support – handles billing for waste management but when they don’t pick up your trash they can’t seem to find anyone – scam company – but only game in town – one day a competitor will knock them out for good
I auto-draft payment from my bank; payment was made on time, as scheduled, and showed cleared from my bank. But an error on Crossroads’ end did not show it was made, though they do see it was made. A mere 5 days late and their system …
If i could use less stars i would! Worst company i have ever dealt with! They’re the only reason i regret moving to Jarrell.
Time warp to the 1980’s with these guys…
Stone age technology, backwards and behind the times. First off, applications …
I want give them a zero but want let me. TheCustomer service very badThey don’t try to work with the customers the water bill is always high don’t use that much water and this poorly poorly unhelpful people. I can’t wait to move to get away from this water company crossroad water is full of it
Horrible customer service! Horrible policies in place. We have never been one day late on a bill. When we moved and closed our account and ensured it was paid in full, they informed us it takes 60-90 days to give us our deposit back. How is …
Online payment fees fluctuate no matter if earlier or on time or late. It’s a scam. They also over charge new residents till they catch on and then you won’t have problems after you raise hell about the fees and over charging
Would put zero stars if possible. I was trying to register online when I was a new customer and was unable to register because something was wrong with there system. Well after a few days I finally was able to get in and I went to go pay my …
Water bill has been high so I called to get my meter read and see if could be leak indicated from the meter. The young lady on the phone said it could be 150 bucks charge. To read my meter??? I’ve used this utility company for 8 years (only …
I cannot speak for the people who had a bad experience with Crossroads as I was not there, but I did not have that experience. I worked with Lana, and she was absolutely wonderful! She explained to me why my payment did not work, walked …
Horribly overpriced, horrible customer service. I have never dealt with a water company as bad as these folks. Quality of water is just as bad. Don’t try to dispute your charges either, they don’t care and nothing will be resolved. So glad to be leaving them.
Giving one star is over-rating this company. The customer service is mediocre at best. But my real issue is with the company and their billing practices. Corporate greed! My bill is $80 per month before I even turn the faucet on! …
Why isn’t there an option for zero stars?
The worst customer service humanly possible. The least professional …
If I could leave a ZERO I would. Their communication regarding safety of water and availability of water is useless. They sometimes leave a note on your door and sometimes call but not consistently with either method. And when you do …
This is THEE worst utility company in the world. If you have a choice (which I do not) get a different provider. These people are completely incompetent. I recently built and bought a new home. I went into their office approximately 3 weeks …
Dismal experience working with these people. Took forever to get water turned on at my new place. Never took that long with other companies.
We had problems with our grinder pump. Dustin, Kelsey and their partner responded promptly, were extremely professional and gave an expert opinion saving us great deal of inconvenience and significant unnecessary expense per another plumbing outfit.
Crossroads Utility—particularly COO Andrew Hunt—desperately need an education on how to deal with customers (hint: Listen. Acknowledge. Research internally. Make this a priority.). Do your due diligence, reach out to customers telling them …
I am BEGGING a competitor to come in and replace them…
We have been with them for 4 months and each month have had multiple issues including: …
They sent me no notice of disconnect, but did send me a bill stating that my next payment was due on 6/26 and proceeded to disconnect me on 6/12. Then they charge past due, current bill, (which isn’t even due yet) reconnect fee and a $100 …
I’m giving one star but not so much for their customer service but for the cost. So far when I’ve called (3 times now) the ladies have answered all questions and seemed pleasant. Not bad not good but did their job. My issue is the 50 …
Wish I could pick who I get my water from. One star is too generous.
Paid a disconnect fee a week before they their late fee date was supposed to happen. They said it was a regional manager policy(to apparently scam an extra $40 …
I wish there was a way to give 0 star. This is by far the worst utility company on planet earth and the entire galaxy combined. If there was another utility company, these people would have no customers and i hope there will be another …
Can I put zero stars? We are new homeowners (2 months) in Wells Branch. First they turned off our water 3 days into owning the home because they took our deposit and and applied it to an address on a street with a similar name. We only …
There should be a zero star option for this company.
4 reviews …
The worse!! I just moved in to my new home and unfortunately they are only ones that provide water in this area, the water quality is the worse, poor customer service, the charging fees online fluctuates for no reason and my bill keeps getting higher every month.
I don’t think I’ve ever been more upset by a utility company. Apparently we had a water leak and had a ridiculously high water bill. We called and was told that we could do payment arrangements. We call to make a payment and a different rep …
I’m really surprised to see all of these negative reviews. I’ve been with Crossroads since December 2016 when I moved into my house. I have not had any issues with billing, service or customer service. You pay a deposit but that is …
I still can’t believe what I’m dealing with I just bought a beautiful house in Manor TX the Shadow Glen subdivision….this horrible brown water..how are we paying for something that should not even be available to customers..this is …
Great business opportunity for a competitor to do a better job than these guys. Super low quality and poor customer service – waited on hold after hours of back and forth filling out an app – woman was short with me – trying to set up …
Terrible customer service, short and rude on the phone frequently. Had a water leak at the curb on their side and when they came to fix it, they had to put in a new concrete slab around the manhole at the curb. But they left behind the old …
I have been trying to get a hold with the District Manager to replace a defective water meter as it has been unusually high. I have no water leaks and find it strange that 1 person can use 24K gallons in a month. …
I would say 4 stars for customer service (-1 star off of 5 for difficulty to contact people). I’ve had a lot of difficulty with contact, seeing as they always called while I have been at work and by the time I’m off they are closed. I …
If I could give zero I would. I’m up to 600 dollars now in “start up” costs they won’t waive because they are so disorganized with where our house is located and their customer service is as bad as it gets. And they cut my water off now …
Why can’t I give a ZERO!!! OK. This company is the WORST! High prices. Deceptive billing with a short window for payment. High fees to set up bank account auto-pay or use a credit card. No leeway with late fees when I didn’t even get …
If you can get a different company for your water, DO SO!!! Run far away from them. Was late paying $77 bill (Didn’t even get a water bill, so forgot)! They turned off the water, charged a fee and made me pay an additional deposit. I had …
Have been with Crossroads for 4 years since moving into their region of responsibility. Truthfully I’ve never looked at my invoice since I never receive it though I have asked so many times being paperless. It’s surprising that I do …
Crossroads Utilities is a JOKE! It’s evident reading all the other reviews I a not alone in providing a 1 star review! They don’t allow any grace whatsoever and they clearly do not care about customer service as their representatives are …
Exploitation run amok. This company does not care about its consumers. It is a manifestation of society’s ills that there is just one provider of water for this area, and that provider can set and enforce whatever terms it chooses. Never …
I’m moving to a new rental and I called the city utilities and they directed me to Crossroads. This place is an absolute joke. The people working the phones have no clue what kind of service they even provide, literally couldn’t even tell …
The customer service is WAY to difficult to navigate. Once you finally get to where and what you need, it’s exhausting, time consuming, and frustrating.
Worst water company ever. Just the worst. If you ever have a problem they’re impossible to deal with. If you ever accidentally forget your bill their “after hours service” starts at 2 PM. And god forbid you ever need to make a payment, the …
I would give 0 stars if I could. This is a poorly ran organization coupled with a customer service department that genuinely doesn’t care. They shut off my service, mistaking my house for another. Not only did they wait until AFTER the …
Have you always had low water bills? Do you want ridiculous water bills? Move to Jarrell Texas where you have one option, crossroads, who will find a way to charge 200/person for water. Water that you can’t drink and smells. I’ve never …
Recently I found that they are charging penalties on the payments, even though the payments are processed on time. I sent several emails and they are asking the same question on which month. I have been using my Banks Bill pay from several …
Waited for 45 mins to speak with a customer service rep and when it was finally my turn, they hung up!! Worse water company in Texas.
They own a pool in Jarrell, Texas and worked a deal with the management company that runs the HOA/COA to make us pay to use the pool if we are not current on our dues.but we pay a “Park and Rec” fee every bill.
If I could leave less then 1 star I definitely would. Worst company ever. To many reasons to list.
Nasty service, I really hate to deal with these people. The only thing I wish in this life is that these people can be destroyed and get replaced by new and nicer service
i was out of state the entire month of May and some how i still used 20,000 gallons???? there is no description of use or meter readings. its just a bar chart. i cant trust it.
This past bill cycle saw a jump in gallon usage. I knew it wasn’t my fault. A washer needed to be replaced from the water meter. Emailed and spoke with Allen and he took care of it.
Center point energy’s customer communication is pretty poor. I have autopay enabled. They didn’t notify me they changed their payment system portal. They claim the notified me in a letter but never got an email. I got a termination letter …
First time ever I miss negative rating on Google , this is worst water company ever , my bill is $200 a month. I asked for break down , they don’t respond to email they don’t respond to phone call. State government should review their cred . How water bill can be 200 a month
Very sad to say this. The people who’s working on this office are not having the responsability to give the right service to costumers. Always giving the excuses of the late payments to the Postage office. Crossroad employees said postage …
Theres just no way what they’re billing is accurate. They’re saying my wife and I are using 20,000-35,000+ gallons a month. Nothing’s leaking. That’d be enough for us to take 8 showers a day and probably have a small farm out back. One …
Awful, awful company. Our water main burst 3 hours ago. When we call the contact number for Crossroads it doesn’t even ring. We had the fire department out here and they couldn’t shut it off or get in touch with anyone from Crossroads. Just …
I have about 12 years of bills, and magically upon moving to where this place is my only option, my water usage leaped nearly 700% over what I’ve done my entire life. It’s not like my wife and I took up breeding dolphins lately. I found …
If I could give zero stars, I would. Absolutely the worst – they are charging us an $800 water bill and threatening to pull our service if we don’t pay in full PLUS late fees, even though we have already paid half. District manager is …
I wonder if they read their reviews. I can easily identify themes that seem problematic: poor communication, poor leadership, poor customer service. I’d say that’s definitely consistent with my experience as well. We’ve been on a boil …
First time I ever missed a payment. Turned my water off and I paid what was due the same day . They want to charge 150 dollars to get it turned back on which is a penalty for turning the water off for a few hours ? That’s not even part of …
Been a customer for years unfortunately I don’t have an alternative. Literally can not process payment within 20 days of receiving checks and then charge you $40 late fees. …
My bill jumped from 150 to 290 to 591 all in 3 months. No break down on the website on usage or anything. Just a bar graph. We recently seen them placing new water meters. Could this be why the price is so high? I don’t have a pool or water …
Want brown water? Live in a house served by Crossroads, and chances are you’ll get it! This is what my home water filter looks like on their service. Countless residents in this area frequently report brown water. Crossroads continually ignores the underlying problem, and implies this is acceptable.