I worked for them for 2 months they always shorted my paycheck and when I would confront them about it they would start a fight if anyone knows of a good lawyer that could help my situation hit me up
Just terrible customer service! Is there really anything more frustrating than paying a company for a service which they do a terrible job at? I will be filing a complaint with the MUD, I hate being lied to and wasting time!
In all my years, I have never done business with such an unprofessional company. Constant missed collections, not informing customers of collection day changes. Very rude office personal.
Always leave trash in the street. Rarely empty all of the garbage cans. Garbage cans are always thrown in the street or on the sidewalk. If you can’t do your job or you don’t like your job, quit.
Recently they have been so lazy, leave full trash bins, not very heavy items either. They seem to pick and choose what to pick up. Throwing trash bins into the yard or leaving trash in the street.
They destroyed my city’s bin and my personal 50 gallon roll away bin with the jaws that crushed them both, and now I am out of my roll away bin and out $110.00 Round Rock Refuge said they’re not responsible for my personal trash bin . Maybe when they need a Plumbing Job I will stick it to them!
They refuse to come pick up our trash even though we have video proof that they are skipping our house. We would get another company if we could. I am writing a letter to my city council member
very poor customer service, won’t pick up garbage at times, only doing half their job if at all, empty trash cans in the street tipped over. management won’t issue credit, won’t call rru to help the customer service. very very poor customer service.
Truly disgusting company. I have tried to call them multiple time with complaints about drivers urinating in the street. They have never called me back and will not let you speak to their management team. They have no email or office address so these disgusting people continue to do this.
Worse in office customer service from any company I have dealt with. Very rude on the phone. Doubt when we move if I will use their service again. But the trash gentle men were the best. Always had great service with them.
Moved to Manor on 6.30.16 and still no trash can as of today’s date 7.20.16. I called Monday and was told I would get a call back. Well I am on the phone once again trying to get a trash can. Was just told someone would call me back again.
Can this be posted without any stars. Sorry folks, sometimes a company can only be classified as “a poor choice”. If you have any ability to stay far away from these people…. DO IT!!! I am not going to judge their employees in the field …
They added another “fuel surcharge”?!? AGAIN?!? Last time they did this, the gas was way higher, and they never bothered to go back down on their prices when fuel went down…going to shop around. Why would they do that to their dedicated customers?
Worst service ever. Put my can out sunday night for monday pickup. it is now thursday and my can is still full right where I put it. Have called everyday. Customer rep said that the gps shows they were here. They missed our entire street, I am not the only one upset.
I have to hunt for my trashcan every Monday, lost again this Monday. I called, and was hung up on by a lady pissed off at life. They leave oil spots all over the streets, devaluing our homes. The City of Hutto needs to find other companies …
This company is a joke. My cans are constantly left in the street and partially dumped. This week they just took the bag off the top. when i called in the rude lady said, we don’t take unbagged grass clippings … so grass would …
I have been a customer of RRR since their inception–first in Egger Acres for 18 years, then in Settler’s Crossing since 2006. The men working the trucks have never failed to pick up everything I have set out, and, the few times I have seen them, they have always been courteous. I am completely satisfied with the service.
Someone stole my garbage container, I called to report it and they replaced it quickly (like that afternoon) ; however , customer service girl proceeded to explained if RRR notices two brown containers filled during trash pickup day RRR …
It is horrible and terrifying that they continue to show their drivers to drive their trash trucks BACKWARDS down residual streets! Their pick up times are NOW either at 3 pm when it’s are walking home from school OR 5 pm when kids are …
Driver did not pick up our trash today from the curb. Trash was gone from Rest of the houses on the street but ours. I was outside and the white driver looked new. Please send someone to pick the trash up.
If You want a company that has a consistent schedule of when they pick up your refuse, this is not the company you want. Suck does not begin to describe the ‘service’ they provide. But I guess when you have business ‘dealings’ with the city of RR the city just looks the other way.
The garbage handlers don’t seem to care about putting the garbage cans back properly. It happens fairly often that our garbage can is tipped over or put back further down the street than where they got it. We also have a 2nd can we …
Can you give a zero? We just moved and have some boxes from moving. They refuse to take them then say you need to send pics and get a quote. They never get back to you on quote. They are rude on the phone. They have a different policy every day it seems like.
We have a new group picking up our trash and they need to go back to trash picking up school. Our cans (man in our hood) are in middle of street, yeah littering street cause they make a mess, cans put behind vehicles. But the worst of it …
I have never seen a company (or at least employees) perform a job so poorly. The men who collect the trash were literally throwing the bins into the street, across yards, and letting garbage blow down the road. The owners of this company …
Their rates have almost doubled in 4 years. That’s absolutely insane. I cancelled their services after doing a very simple search on alternatives to trash pick up. Do some research and stop paying into the greed of this company. They raised rates 5% since the last billing cycle during Covid! People are struggling.
I pay my taxes on time and I expect my collection to be on time. Its been 17 days since they picked up my recycle and my recycle bin is always full. They pass up our community about 3 times a year and its so frustrating when I call and they assure me it will be picked up. We need another service this one doesn’t work.
Garbage service for a garbage company…🤣🤷♂️. Left a broken down bookshelf on the curb for 3 weeks and still not picked up. 🤷♂️. Welp, I just figured the Incompetent drivers needed help so I loaded it up. Took up to they yard and dumped …
I was just talking with my daughter around Christmastime, saying how much I love our garbage men. They did such a good job, compared to another state we lived in. Curbside recycling is so convenient, there’s never anything left hanging …
HORRIBLE customer service. Keep getting the runaround for the last 2 weeks in why bags keep being left. Been told 3 different stories now, bringing my leaf bags again for the 3rd time in 2 weeks because the driver refuses to pick them up. …
Just moved into a new home in Round Rock Ranch, and had issues with the drivers not picking up leftover boxes outside the recycling bin due to not being broken down, unfortunately the crew didn’t care to explain that. …
Our trash can went missing after pick up last week-+ called and reported, was told we should have a new can on Monday/Tuesday, the latest Wednesday. Wednesday, still no can. Called early in athe day and was told they would follow up with …
Absolutely the WORST! Terrible customer service. They frequently toss trash cans on curb or driveway so I cant even pull my car in. They have labeled bins as “too heavy” when my 12 year old daughter was the one who dragged it out to the …
I went on here to write a review and I see they have terrible reviews. Why is that? They have a monopoly. We have no choice but to use them and so in turn they could care less. We paid $64 dollars to have a mattress picked up and then had …
Unfortunately, Round Rock Refuse has a lot of improvements they could implement. Trash cans are always thrown into the ditch or left in the middle of driveways. We received a notice stating that they will only pick up items in our container …
We have had our Recycling service through RR Refuse for 2 years now. They have always been prompt and always leave my box on the curb so it does not blow or slide away. Not sure where all the bad reviews keep coming from but they have …
3 years of great service! They always pick up the trash and recycling and are pretty consistent on the time of day for pick up. I’ve never had a missed service with them. …
Very poor external and internal customer service!!!!! I gave one star because I am unable to post with zero. On Friday, 09/02/16 at 7:00am, my husband put our can out for pickup service. Around 9:00am my husband heard the truck coming …
The trash truck missed some brush I had cut up and tied in bundles. The truck was still in my neighborhood. I called Round Rock refuse and the nice lady explained to me that the brush needs to be on the same side of the driveway as my trash …
This is the worst service I’ve ever had. Missed picking up our trash for two weeks in a row. Called customer service and was told that wasn’t true and that they only missed one week. Was asked to speak to a supervisor and they refused …
This is the worst trash service I have ever had. Whenever I signed up for service initially I was billed for the whole quarter. For whatever reason, the representative over the phone accepted my payment for the wrong amount. I received a …
The one thing I can say about RRR is that they are consistent. They consistently miss our trash pickup day, then randomly come by to get it after you call to complain. You don’t know what day they will come back and you have to leave …
Brushy Creek MUD has a contract with Round Rock Refuse so if you live in the MUD, you have to pay for their services. For nearly two months straight they failed to pickup cans. They are incapable of consistently picking up cans and will …
First of all this company doesn’t even deserve a one star. They are definitely the worst in customer service inside the office and out. Unfortunately, where I live there is not another trash company so I am stuck with them. We have had the …
I’m not in the habit of posting negative reviews, but I’m having such a negative experience with Round Rock Refuse that I feel it important to warn others about them. …
I love the services we get here in Round Rock and RR Refuse is one of my favorite city services , they take just about anything and they return my containers to the curb. I have lived at the same round rock address now for thirty years and …
Update in response to the owner: I no longer have and never again will have an account with you. I absolutely will not contact your customer service department after the way I was berated and YELLED AT the last time I spoke with them. This …
Every week, the same thing. Trash cans all over the street, tipped over, purposely not taking certain items, behind cars, even cans at the wrong houses. This is far from not doing their job, this is a new level of laziness. If they can’t …
NO STARS- Seriously disappointed that Round Rock has fallen into a monopolization for waste services. Central Texas Refuse has NEVER been a great company and now, with the entire City of Round Rock on their back, they don’t seem to have the …
Two weeks, trash hasn’t been picked up. Every house around me has their trash picked up. No notice of why. Called twice talked to friendly reps but it’s not helping. I have trash piling up first time it’s happened in 6 years. I’ll update …
We love our trash guys Chris and Rick ! They are always smiling and friendly. Do a great job leaving the cans easy to access. Very thankful for them !! Round rock Refuse has some great guys !!
We live our guys Rick and Chris ! They are always smiling even in the heat. They do a great job of leaving the cans accessible and never block the road. Top notch workers !
(Translated by Google) A lot of work I need drivers
(Original) …
antiquated
Great Place to Work.
Bad customer Service,bad drivers.
A+ drivers and fantastic service
Refused to throw away my screen door. Ok. Did you have to leave it on the side walk?
Terrible they always throw trash cans and never take recycling bin
Utterly terrible. Failed to pick up our trash yet again. You had one job to do. Failed!
Good folks good service and not owned by the mob!
Horrible customer service ! The worst service ive ever received! Can’t wait to move and never use this company again!
Absolute joke of a company, over charged, no refund given, thankfully I will never have to be a customer again.
Don’t empty garage cans, missed my home and don’t return phone calls.
Amazing customer service, very polite. Short wait times and quick responses to any issues I’ve had.
Horrible service. Charge way to much and do not come every week. Leave stuff in the middle of the road on the streets. Ugh.. so annoyed
inefficient service, inefficient customer service. Left trash outside and did not come to pick up.
COST RIDICULOUS! INCREASED 30% NOW $133 FOR 3 MONTHS
In three years of using the service we have never had any issues with our curbside pickup. Thanks!
There a good trash company a blk guy name joe always give my kids a hi five, they look foward to see him every weel
— 5 Stars worst service ever, terrible drivers and pickers and office people. they dump and throw trash everywhere. take what they feel like.
I worked for them for 2 months they always shorted my paycheck and when I would confront them about it they would start a fight if anyone knows of a good lawyer that could help my situation hit me up
Just terrible customer service! Is there really anything more frustrating than paying a company for a service which they do a terrible job at? I will be filing a complaint with the MUD, I hate being lied to and wasting time!
If bags of garbage fall into street, they just walk around it & leave it there ! Cans are thrown onto driveways & sidewalks. Complaining does no good.
In all my years, I have never done business with such an unprofessional company. Constant missed collections, not informing customers of collection day changes. Very rude office personal.
Always leave trash in the street. Rarely empty all of the garbage cans. Garbage cans are always thrown in the street or on the sidewalk. If you can’t do your job or you don’t like your job, quit.
Dependable, efficient, and the drivers are great! No, this is not a paid promotion 🙂 My family and I really do think they provide excellent service.
Recently they have been so lazy, leave full trash bins, not very heavy items either. They seem to pick and choose what to pick up. Throwing trash bins into the yard or leaving trash in the street.
Nobody cares. Not for a few years, anyway.
Seriously, have not experienced a single employee who really gives a darn about …
They destroyed my city’s bin and my personal 50 gallon roll away bin with the jaws that crushed them both, and now I am out of my roll away bin and out $110.00 Round Rock Refuge said they’re not responsible for my personal trash bin . Maybe when they need a Plumbing Job I will stick it to them!
They refuse to come pick up our trash even though we have video proof that they are skipping our house. We would get another company if we could. I am writing a letter to my city council member
very poor customer service, won’t pick up garbage at times, only doing half their job if at all, empty trash cans in the street tipped over. management won’t issue credit, won’t call rru to help the customer service. very very poor customer service.
Truly disgusting company. I have tried to call them multiple time with complaints about drivers urinating in the street. They have never called me back and will not let you speak to their management team. They have no email or office address so these disgusting people continue to do this.
Worse in office customer service from any company I have dealt with. Very rude on the phone. Doubt when we move if I will use their service again. But the trash gentle men were the best. Always had great service with them.
Moved to Manor on 6.30.16 and still no trash can as of today’s date 7.20.16. I called Monday and was told I would get a call back. Well I am on the phone once again trying to get a trash can. Was just told someone would call me back again.
Can this be posted without any stars. Sorry folks, sometimes a company can only be classified as “a poor choice”. If you have any ability to stay far away from these people…. DO IT!!! I am not going to judge their employees in the field …
They added another “fuel surcharge”?!? AGAIN?!? Last time they did this, the gas was way higher, and they never bothered to go back down on their prices when fuel went down…going to shop around. Why would they do that to their dedicated customers?
Worst service ever. Put my can out sunday night for monday pickup. it is now thursday and my can is still full right where I put it. Have called everyday. Customer rep said that the gps shows they were here. They missed our entire street, I am not the only one upset.
I have to hunt for my trashcan every Monday, lost again this Monday. I called, and was hung up on by a lady pissed off at life. They leave oil spots all over the streets, devaluing our homes. The City of Hutto needs to find other companies …
This company is a joke. My cans are constantly left in the street and partially dumped. This week they just took the bag off the top. when i called in the rude lady said, we don’t take unbagged grass clippings … so grass would …
I have been a customer of RRR since their inception–first in Egger Acres for 18 years, then in Settler’s Crossing since 2006. The men working the trucks have never failed to pick up everything I have set out, and, the few times I have seen them, they have always been courteous. I am completely satisfied with the service.
Someone stole my garbage container, I called to report it and they replaced it quickly (like that afternoon) ; however , customer service girl proceeded to explained if RRR notices two brown containers filled during trash pickup day RRR …
It is horrible and terrifying that they continue to show their drivers to drive their trash trucks BACKWARDS down residual streets! Their pick up times are NOW either at 3 pm when it’s are walking home from school OR 5 pm when kids are …
Driver did not pick up our trash today from the curb. Trash was gone from Rest of the houses on the street but ours. I was outside and the white driver looked new. Please send someone to pick the trash up.
If You want a company that has a consistent schedule of when they pick up your refuse, this is not the company you want. Suck does not begin to describe the ‘service’ they provide. But I guess when you have business ‘dealings’ with the city of RR the city just looks the other way.
The garbage handlers don’t seem to care about putting the garbage cans back properly. It happens fairly often that our garbage can is tipped over or put back further down the street than where they got it. We also have a 2nd can we …
Can you give a zero? We just moved and have some boxes from moving. They refuse to take them then say you need to send pics and get a quote. They never get back to you on quote. They are rude on the phone. They have a different policy every day it seems like.
We have a new group picking up our trash and they need to go back to trash picking up school. Our cans (man in our hood) are in middle of street, yeah littering street cause they make a mess, cans put behind vehicles. But the worst of it …
I have never seen a company (or at least employees) perform a job so poorly. The men who collect the trash were literally throwing the bins into the street, across yards, and letting garbage blow down the road. The owners of this company …
Their rates have almost doubled in 4 years. That’s absolutely insane. I cancelled their services after doing a very simple search on alternatives to trash pick up. Do some research and stop paying into the greed of this company. They raised rates 5% since the last billing cycle during Covid! People are struggling.
I pay my taxes on time and I expect my collection to be on time. Its been 17 days since they picked up my recycle and my recycle bin is always full. They pass up our community about 3 times a year and its so frustrating when I call and they assure me it will be picked up. We need another service this one doesn’t work.
Garbage service for a garbage company…🤣🤷♂️. Left a broken down bookshelf on the curb for 3 weeks and still not picked up. 🤷♂️. Welp, I just figured the Incompetent drivers needed help so I loaded it up. Took up to they yard and dumped …
I was just talking with my daughter around Christmastime, saying how much I love our garbage men. They did such a good job, compared to another state we lived in. Curbside recycling is so convenient, there’s never anything left hanging …
HORRIBLE customer service. Keep getting the runaround for the last 2 weeks in why bags keep being left. Been told 3 different stories now, bringing my leaf bags again for the 3rd time in 2 weeks because the driver refuses to pick them up. …
Just moved into a new home in Round Rock Ranch, and had issues with the drivers not picking up leftover boxes outside the recycling bin due to not being broken down, unfortunately the crew didn’t care to explain that. …
Our trash can went missing after pick up last week-+ called and reported, was told we should have a new can on Monday/Tuesday, the latest Wednesday. Wednesday, still no can. Called early in athe day and was told they would follow up with …
Absolutely the WORST! Terrible customer service. They frequently toss trash cans on curb or driveway so I cant even pull my car in. They have labeled bins as “too heavy” when my 12 year old daughter was the one who dragged it out to the …
I went on here to write a review and I see they have terrible reviews. Why is that? They have a monopoly. We have no choice but to use them and so in turn they could care less. We paid $64 dollars to have a mattress picked up and then had …
Unfortunately, Round Rock Refuse has a lot of improvements they could implement. Trash cans are always thrown into the ditch or left in the middle of driveways. We received a notice stating that they will only pick up items in our container …
We have had our Recycling service through RR Refuse for 2 years now. They have always been prompt and always leave my box on the curb so it does not blow or slide away. Not sure where all the bad reviews keep coming from but they have …
3 years of great service! They always pick up the trash and recycling and are pretty consistent on the time of day for pick up. I’ve never had a missed service with them. …
Very poor external and internal customer service!!!!! I gave one star because I am unable to post with zero. On Friday, 09/02/16 at 7:00am, my husband put our can out for pickup service. Around 9:00am my husband heard the truck coming …
The trash truck missed some brush I had cut up and tied in bundles. The truck was still in my neighborhood. I called Round Rock refuse and the nice lady explained to me that the brush needs to be on the same side of the driveway as my trash …
This is the worst service I’ve ever had. Missed picking up our trash for two weeks in a row. Called customer service and was told that wasn’t true and that they only missed one week. Was asked to speak to a supervisor and they refused …
This is the worst trash service I have ever had. Whenever I signed up for service initially I was billed for the whole quarter. For whatever reason, the representative over the phone accepted my payment for the wrong amount. I received a …
The one thing I can say about RRR is that they are consistent. They consistently miss our trash pickup day, then randomly come by to get it after you call to complain. You don’t know what day they will come back and you have to leave …
Brushy Creek MUD has a contract with Round Rock Refuse so if you live in the MUD, you have to pay for their services. For nearly two months straight they failed to pickup cans. They are incapable of consistently picking up cans and will …
They pickup garbage & only what you put in can, no bags lousy service and they keep going up
First of all this company doesn’t even deserve a one star. They are definitely the worst in customer service inside the office and out. Unfortunately, where I live there is not another trash company so I am stuck with them. We have had the …
I’m not in the habit of posting negative reviews, but I’m having such a negative experience with Round Rock Refuse that I feel it important to warn others about them. …
I love the services we get here in Round Rock and RR Refuse is one of my favorite city services , they take just about anything and they return my containers to the curb. I have lived at the same round rock address now for thirty years and …
Update in response to the owner: I no longer have and never again will have an account with you. I absolutely will not contact your customer service department after the way I was berated and YELLED AT the last time I spoke with them. This …
Every week, the same thing. Trash cans all over the street, tipped over, purposely not taking certain items, behind cars, even cans at the wrong houses. This is far from not doing their job, this is a new level of laziness. If they can’t …
NO STARS- Seriously disappointed that Round Rock has fallen into a monopolization for waste services. Central Texas Refuse has NEVER been a great company and now, with the entire City of Round Rock on their back, they don’t seem to have the …
Two weeks, trash hasn’t been picked up. Every house around me has their trash picked up. No notice of why. Called twice talked to friendly reps but it’s not helping. I have trash piling up first time it’s happened in 6 years. I’ll update …
We love our trash guys Chris and Rick ! They are always smiling and friendly. Do a great job leaving the cans easy to access. Very thankful for them !! Round rock Refuse has some great guys !!
We live our guys Rick and Chris ! They are always smiling even in the heat. They do a great job of leaving the cans accessible and never block the road. Top notch workers !