UFCU is a not-for-profit, member-owned credit union. We are focused on people, not profits, and serve our members in the Austin and Galveston communities.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
8303 N Mopac Expy Ste A-105, Austin, TX 78759
(Translated by Google) The representative Adrián is a person with very little professionalism, he is definitely one of the few who attends in Spanish, however he should not work in this place. A person who gets upset and treats you badly …
Don’t have a responsibility
Love the crew, they get the job done
Phone system is designed to keep you from speaking to a representative. Just try it..
Customer service does not exist here.
your Automated phone system is horrible . you can’t get of hold of anyone . I am disappointed to have my backing with you guys !!!!
If you want to wait on hold 30 plus min. To be hung up on by the member services this is the bank for you.
Rude and dismissive. If you call to ask questions, it’s because you don’t know and are trying to learn more. There is no reason to be condescending and laugh off questions. Work on treating people with respect and maybe that way you won’t …
Ask for Andy Garcia! He is the man who can get the job done. I cannot say how helpful this guy was with my first home purchase. I recommend everyone to reach out to him when purchasing and/or refinancing.
Do not use loan officer Yvonne Lopez-Noack. Her negligence cost my wife and I $3500 through a botched mortgage loan. Currently filing complaints with state of Texas.
I recently called customer service and spoke with Lorenzo and Dillan(Supervisor of department ). These two men respresenting this company were very stereotypical towards the voice of my girlfriend . She currently has strep throat and isn’t …
Do not use this bank. Wife used skip-a-pay feature and they did not resume the account on autopay after all was said and done. They reported the account 30 days past due and rep said “there’s nothing we can do it’s already reported late” …
Would not recommend them for VA loan. Ended up having to go somewhere else because I got absolutely nowhere with our first home purchase. We applied in May and kept getting calls from different people asking the same questions and saying …
My fiancé and I are first-time homebuyers and to say we were intimidated by the process is an understatement. I had thousands of questions and concerns and our loan officer, Tyler Haas took care of every of EV-ER-Y-THING for us. He worked …
My young son went in to get a loan and they gave him the wrong information and had us running around all over trying to get title transferred, basically we did their job for them and made us put them as a Lien holder and still won’t give …
I love the smooth process which started on the 28th of August when I provided all my docs and finished on the 19th of September. …
Back in February Matt Atkins was assigned as my loan officer but he never contacted me after I gave all of my information to Heather Drew. Heather was very nice but how come Matt never contacted me? He sent me an email saying he will call. …
Their rates are probably pretty good compared to larger companies, but the customer service is lacking when compared to other companies. It feels like if you don’t take what they offer you within a week then they stop replying to you. And …
This is the second time we used UFCU to finance a home. Both times we experienced great service.
Employees professional, personable, experienced and efficient. Their …
I love UFCU. Friendly, no frills Credit Union that does exactly what it says it will. …
It is far too difficult to get in contact with UFCU. I just got a $500 bill from them. The wording on the mailer is too vague for me to blindly pay. They don’t provide any url’s or portals for reference. There is nothing on my online …
Bought our first home using UFCU and it was a great experience! Their rates were much better than the other companies we shopped, and we managed to move from offer to close in less than 30 days. Sonia David(our loan officer) was …
Super let down. Everything was going SO well with our mortgage loan process until the VERY end! The home we wanted to purchase oddly did not appraise by a drastic amount. Our realtor & the Sellers were pulling comps, asking realtors from …
Always had great experiences with this credit union until I tried to work with someone in their mortgage department. They told me I had to work with Cathy as she was the head of mortgage services there and how amazing she was! Being that …
I recently purchased a home and chose UFCU Mortgage Services as my lender because I have several other accounts with UFCU and have always been happy with their products and services. My loan officer was Michelle Higdon. Michelle was beyond …
This is not an active branch just a giant corporate building
My husband and I worked with Michelle Higdon at UFCU to purchase our home in Austin after relocating from Denver. Michelle was great to work with and even made time in her busy schedule to attend our closing! I was most impressed with …
We had a really good experience buying our first house with UFCU in 2021. While another lender we were working with couldn’t get the appraisal done in time, UFCU stepped in and got the appraisal and helped us close within 30 days in this …
I’ve been a member of UFCU since my dad opened an account for me in the 1980s when I was 7. Their auto loans and banking are great, but the mortgage services have been a complete let down. I’ve tried to use them twice, locked rates, and …
This is a long overdue review – we bought in May 2022. We used UFCU as they offered the most competitive mortgage options. We ended up going with a 10/5 ARM 30-Yr which no one else was offering at the time (we talked to 5+ other lenders). …