This place saved my life. I could not be more thankful for the experience. During my time here, I was in the Sunrise unit, and the whole time (2 weeks inpatient, 10 days outpatient) I felt comfortable and cared for. …
would not drop my dead dog off at this place just a way for the owner to launder money
right around the corner is Georgetown behavioural hospital really good place nice ppl and good food
Dad is getting out today. He went in of his free will and could have left at any time. We could talk to him, his doctors and any staff. We could visit and bring things to him. Idk what these other people are talking about.
Amazing staff that truly goes above and beyond the required duties. The transition for both the patient and their respective family was seamless and encouraging.
A dear friend has been here for 10 days. She is extremely happy with her progress and so am I. Great team for her I am so thankful she found Rock Springs !
It’s an expensive place but it’s the best place!! They will do everything they can to get you the help they need. The first day is alway a lil scary but it’ll be okay. If you’re dealing with any type of addiction or depression this is the …
Very rude staff- I called to find out if they offer mental health services to adolescents and children and the receptionist told me they only took care of adults. I was in the middle of asking her a follow up question and she just hung up on me!
If you struggle with ANXIETY or PANIC DISORDER DO NOT expect rock springs to listen to YOUR individual case.. They will run you through the standard diagnosis sheet and they will LIMIT you as to what medications you can take for your …
This is the fifth psychiatric facility I’ve worked for in a span of 8 years. and is by far the best experience. Employees are treated with respect, which enhances patient care. I’m happy to be here.
Completely unorganized and bad environment to be around, don’t trust your loved one’s care to this place. During our very long wait one of the guests was running around naked for a few minutes before anyone did anything to help them. I asked if they were understaffed and they said they weren’t. I would not recommend anyone go here.
The food suck, the “beds” are just mats on a shelf. It’s always way to cold. No one tells you when groups are starting and it’s hard to find a clock anywhere. At least the people are nice. All In all, this place did more harm then good for me.
LOOK SOMEWHERE ELSE. My son is in this facility. After he is admitted and the payment received, and the necessary forms signed, you cannot talk to anyone or will anyone return your call. Apparently you wait for the insurance benefits to run …
They lie to you and make you feel like it’s fault and have you pay for their consequences. They took me back and fourth from inpatient to outpatient for 3 days, having me fill out paperwork repeatedly during a vulnerable state. I did like …
After taking my wife for what we thought was help, she was confined against her will. After she told multiple people she was no longer there of her own accord, her basic human rights were violated. I was excluded from her care completely, …
This facility saved my life. I needed help and I received compassionate care. The staff was friendly and attentive. The food was excellent. I would definitely recommend this facility to anyone that needed it. And I would hope their recovery could be as smooth as mine was thanks to their help.
A nice facility with a staff that is nothing less than effective and caring. This is a great place for anyone seeking professional assistance and willing to accept help. Rock Springs is sure to help you get on your feet so that you can begin your journey to recovery.
An awful place to stay. I hope this place goes out of business. Stay faaar away from this place at all cost. There are a few people there who made my time easy. There were others who made it horrible. The good there does not outweigh the …
This is a good place with good people who really care and want to help. Cody in inpatient was so wonderful and the doctors and staff are amazing. If you’re having a hard time and need somewhere to learn coping skills this is a safe place to do that.
I just received a phone call insisting that I get on google and give a 5 star review. I’m familiar with customer service and how these reviews work, less than perfect is bad. However I don’t like being told to give a 5 star review by …
I wish I could give 5 stars. My son really needs help & they basically pushed him overboard w/ no lifejacket. He was in the middle of the program(that he said he liked & seemed to be helping) & he got sick. Unfortunately w/ 2 different …
**** DO NOT SEND YOUR LOVED ONE HERE ******. Poor commuications, different story each time you try to taklk to someone, no plan of action, no agenda, no real help. AVOID THIS PLACE!!!! And, if you have someone placed there closeo the …
I was having a crisis where there was no one i could turn to and seeked help. I was having multiple suicidal thoughts and LUCKILY I was sober/sane enough to know not to do it. However when I called I was put on a long wait before Sam …
I came here when I was 17, at first I hated it, cause I didn’t accept the help but then I loved it!! They really put you with people who have similar problems, the counculars were great, and the employees were fantastic… I’ve been meaning …
If you NEED HELP, DO NOT GO HERE! The counselors are the worst possible and the Administration has only one thing on their agenda, MONEY, not you, not your loved ones, not your health….just MONEY! …
If you need help, don’t go to rock springs. It’s basically a jail. They don’t help people. Run from this place and tell your loved ones to run. They don’t know how to help anyone.
Rock Springs is the Pinnacle of behavior health services. Inpatient, outpatient, PHP, and IOP are all tremendous. The level of care shown by ALL the staff was exceptional! They truly have this figured out to a T, if you are willing, open minded, and honest.
Absolutely horrible. If I could give zero stars I would. I, myself have been there in 2015 and it has completely ruined my life. It’s been two years now and I still have horrible memories that bothers me ever since. So when I first got …
Went to visit my husband with my two children, boys ages 1 and 3. According to the paperwork that we were given at the time of checking my husband in family l, visitation according to paperwork we were directly given, was 12:15 to 3:00. …
I watched my friend struggle with bipolar accute manic for 2 years . She tried to no avail fixing issue with outpatient treatments with other doctors. She finally went impatient at rock springs. She was uncomfortable the first 2 days …
I can’t understand the negative reviews below. I would highly recommend this facility and staff. The care I received there was world-class. The staff was very patient and kind to me. Not at all what I expected given my condition and …
Horrible. I was told I would see my doctor first thing when I checked in. Then told I would see him later in the day. Then promised I would see him that night. Finally saw him in the afternoon the following day. …
Getting a screening is a task by itself. The people they have answering phones are beyond rude and incompetent that I gave up. Not the first time I “tried” to make appointment just for screening. If you have a family member or need help yourself it’s better not to try this place as your first choice.
Very neglectful people. The staff are very disrespectful when it comes to the patients and they WILL lie to you about different counseling options.
I was also assaulted while I was here by another patient. …
Billing nightmares. I have two insurances. Medicare paid first, then Tricare was to covered the rest. When Tricare paid for their part , Rock Springs send their check back! and told Tricare that I have another insurance (Tricare already …
Psychiatrist Walker on willows unit told me I “look like I have trauma” , not only that she was being short and unnecessarily passive aggressive while talking to me. other than that mrs. Gina and Greg were amazing .
I gave em a 4 because of the inconsistencies with higher ups and staff scrambling to get things together. Communication with patients might have helped, but I’m not sure what we are allowed to be told. If it’s policy not to discuss a …
I was illegal detained as a voluntary for 2 days after filing to be released. They put me on lockdown and did not bring me food to try and get me to sign that I changed my mind. Please do not go here or take anyone you love here.
They will lie to your face to get you to sign yourself in.
Not sure about other people’s experiences but mine bordered on medical malpractice. At best, it is expensive and a waste of time. Signed myself out and got …
In the name of confidentiality, I won’t name my therapist, but he is the BEST therapist I’ve EVER had, and I’ve had many. His teaching of DBT techniques are the most helpful and useful tools I have ever had for my anxiety, outside of …
This place is a complete joke!! This is a place where they don’t give a rats butt about the patients!! They believe that once they are on medication, that’s it! They release them on their own accord even if they don’t have a place to stay. …
They don’t force their patients to do work and let’s them do it at their own pace. Besides the extremely aggressive loud flush of the toilets and strong water pressure, they are amazing. Sunrise unit has the most amazing nurses ever, I don’t know about the other units though. It probably differs.
Corruption at its finest. The police lie about people and make up stories to have people sent here, to set up court dates, and make money. Williamson County money schemes at its finest. This Dracnonian organization needs an employee/tenure purge.
I was admitted when I was 17 I had an Amazing stay they actually show that they care about their patients
Staff was great (Greg,Joe,Star, Brooke,Nikki) Awesome therapist, was clean, food …
While I was in there, the second set of night nurses were extremely rude they would continuously shush us, might I add we were speaking at maybe right above a whisper and not but ten minutes after hushing us and not even treating us like …
Their communication is quite lacking and for that they get a single star. No communication about treatment plans, length of stay or even medication changes without a need to constantly call and request information. Overall a rather underwhelming experience as a parent.
I couldn’t agree more with those who say they will keep you there AGAINST YOUR WILL if you sign in voluntarily! Not to mention, I SIGNED my husband in, he was not looking at me or listening to me as I signed him in and signed his papers, …
This place has good doctors and snacks. They take good care of their patients and you will get the help you need through all the therapy and programs they offer. I would recommend this place over Georgetown Behavioral health or any other hospital in the area. They really care.
I sought help from this place lat year, and it has taken me that long to decide to leave a review about my experience which was deeply personal. I came here several months into a very stressful pregnancy, I was not coping so well and was …
this is not a good place to work if your looking for a peaceful environment. I did housekeeping for 6 months and it was nothing but hell, the supervisors were disrespectful, refused to communicate with other co workers and even yelled and …
A staff member touched me, a minor, without my consent, and in a context that directly contradicts their policy statement “A staff member will not touch a patient unless they are performing an action that is endangering myself or another …
If you want have your relative who is already in crisis to experience more distress in continuation of care, this is a ‘good’ start. I wish they would be a little empathetic- most caregivers are ok.
I stayed at Rock Springs for their 28 day Residential Treatment program after my suicide attempt. The entire staff, from the PCA’s to the Therapists, the Nurses, and the Psychiatrist helped me throughout my recovery there. I felt like they …
I read the reviews and they sound like a bunch of whinnys. I went there and got very good help. All the staff was very nice. The other reviews are a joke. They are not running a day care. You are supposed to realize where you are at, …
I was there in April of last year close to when they opened.at that time they didn’t gave the adolescent or the unit for the military open yet.I was there for 17days.in any event I think its a good hospital overall. I did have problems …
I am not a patient here, I am the mother of a patient at Rock Springs. My son has only been there for a few hours and I will go visit him tomorrow. So far I have felt extremely comfortable with the staff. They have answered all of my …
I am doing so much better now having left Rock Springs. I was inpatient for about a week and did the php program for a few more weeks. About a month total I think. Between the medication and the therapy I can say my life has changed …
Hmmm my review is gone…and it was nowhere near as negative as others posted here. Odd. I’ll just stick for now to the fact that it seems to take an act of Congress to get a small, scratchy white towel. They often run out of clean ones so …
I went Rock Springs from October 4th to the 14th, 2016. This was the start of my first time ever trying to get sober. Granted, I was pretty sedated for the first 3 or so days, but after I started getting up and moving around, I found myself …
This is actually a REALLY nice and great facility however I had to rate 2 stars due to me having a seizure and my roommate alerted the staff I had a metallic taste which they know is a sign of my epilepsy. The nurse whos name is Billy told …
Active duty and veterans beware. Facility looks nice and the management talks like they care but they do not. You will be stuck with a huge bill. The help for heroes program is a sham. They told me I would only be with other veterans …
Most of the things people are complaining about on the reviews are false from my 10 day stay there. You get out of it what you put into it, so I’m guessing they were relapsing and placing blame, or did not put much into it. I was never …
Our daughter recently sought treatment as a self-admit patient at this location during a mental health crisis. During her stay, she was lied to by her healthcare team. She was threatened with a longer stay while trying to exercise her …
While the services are good, they fail to see the big picture. My son is in there right now. He has a plan, will go to counseling outside. Instead, they are forcing him to stay in there (by the way, he has no money so we are not …
Rock Springs saved my life. It’s my safe haven. ALL STAFF ESPECIALLY the nurses, THERAPISTS, and the most awesomest PCA’s ever. I’ve been going for treatment at Rock Springs ever since I was active duty in the US ARMY of Fort Hood, TX. …
Staff in admissions is great. Jennifer & Melissa have been very helpful through their website chat feature and calling me daily to follow up on my friend admitting. They answer all of my questions and are very calming and sweet. I have …
My daughter went here totally by accident. She said it is very dirty and the staff will not acknowledge you and if you say something to them, they just respond, “I am busy”. She had to go to the desk and ask for her meds because they did …
Poor communication. Failure to tell patients when family leaves a message. The therapist will twist your words. Visitors aren’t allowed due to covid and zoom meetings must be initiated by the patient. Family or friends can’t initiate a …
My 28 Days at Rock Springs in the Resilient Warrior Program was the best treatment I have ever received in 13 years in the Army. Every single one of the Staff were there to help us get better, not there just to collect a paycheck like most …
Hi, this is Baby. I was on the Cedars Unit. I would like to thank all of the staff for their help. Thank you Mr. Bill for treating me like a person and helping me when I needed it. This is a good place if you need the help.
We took our daughter here Rock Springs Cedar Park for IOP due to some emotional issues. She had been seeing a counselor and we were working to help her work through her issues and IOP was recommended. First, let me say navigating the …
One of the only drug detox centers in Austin that accepts Medicare since Texas Star Recovery closed down. I stayed here 7 days in Sept 2018 and would stay again if needed, I had excellent care and though I did not take advantage of the …
Great treatment facility compared to any other place in the central Texas region. Majority of active duty military prefer this place campared to any other place. If you’ve ever been to another treatment facility between Dallas to San …
Ill equipped to deal with people with real detri”mental” illness. I admitted myself and did not realize I was signing away my rights when I did so. Have not been to another wellness clinic but if you can avoid going here or avoid keeping …
I was prescribed wrong medications that almost killed me. My first doctor did not check my medical records and gave me Oxcarbazepine. He did not tell me side affects. My heart starting fluttering, my left shoulder and arm went very …
I have noted that the nursing care at Rock Springs is individualized, compassionate and patient safety is of utmost concern. From the CEO and Director of Nursing down I have observed leadership with vision, high expectations and respect for …
For all military personnel- don’t even bother, seriously!
I am furious at the fact that I trusted this institution with my active duty husband and his mental issues. It took 5 days for a therapist to talk to him …
The therapist Sara and the Dr. For inpatient are the worst! I was lied to and had some of the worst communication from them. The rest of the in patient staff is very pleasant..the facility itself is nice and clean. They will keep you for as …
Our bipolar/depressed adult son went through Rock Springs inpatient treatment followed up by outpatient partial hospitalization. This isn’t the first hospital he’s been to, and it was by far the best. The facility is new and modern. The …
As a local professional social worker/care manager attempting to arrange discharge services with the social work staff at Rock Springs for a patient’s family, I was first ignored in the lobby for almost an HOUR then NEVER got (multiple) …
Kid came back on multiple meds, almost no communication with the parents and medical staff about what is happening. Kid was self harming by scratching and they wouldn’t even file down finger nails. Messed meds and when I took my kid out …
I give Rock Springs 5 stars due to the remarkable work and compassion with my son. People like Ryan, Cody, Josh, John, and Ari put 110% to bring my son back to life. These are true selfless angels that give unconditionally and don’t …
My daughter’s counselor recommended intensive outpatient therapy, so we made an appointment for intake for it. The lady doing the intake tried to get her committed even though she doesn’t meet criteria. She she then had to call police to …
My wife admitted herself to this facility voluntarily for a three-day stay in order to rest and gain some perspective on her stressful life. She was held against her will for fifteen days, denied access to her patient rights, patient …
Ok where do I start I was at rocks springs on an emergency detention I called the police on myself and asked to be placed on a Ed the nurses are pretty great but the place is out of line they don’t follow the schedule they pass meds when …
This is the WORST treatment center I have ever experienced. DO NOT allow anyone you care about to go here. The direct care staff, therapists, and all are incredibly rude and condescending. The care is the OPPOSITE of “kind and nurturing.” …
Great Staff and atmosphere. From the Doctors, counselors to kitchen staff are amazing. Mrs. Danielle, Mr. Jason, Mr. Leroy, Mrs. Amanda and Mr. Damien and that section, are the reason I’m alive today! I was completely broken and ready to …
I just got out of here yesterday and my experience here was life-saving. I was admitted on February 21st after a suicide attempt, and at first I was absolutely terrified of coming here because of my previous traumatizing experience in …
I had a horrible experience. I have Bipolar Type 1 and was in due to a manic episode. They were originally putting me into a substance abuse ward apparently due to some mix up, switched me and put me into the correct ward for mental health …
Horrible facility. I hope you enjoy exercising. This place will give you the run around. If you enjoy being put on hold this is the place for you. My longest stretch was 45 minutes followed by 38 minutes. I love the comfort of hearing the …
I’m a longtime employee of this facility. I have had an extremely positive experience working at Rock Springs for five plus years, due to the emphasis placed on patient safety and employee engagement. My colleagues truly care about …
I have been with Rock Springs for over two and a half years in a clinical and leadership role. I have been consistently impressed with the focus on safety, compassion and clinical quality. The staff here are great and I enjoy working with them and the patients each day!
“Voluntarily” signed myself in while I was in the midst of a psychotic manic episode. I didn’t realize what I was doing, I wasn’t sane. I ended up being kept there for 7 days. I didn’t understand what was happening. They sent me to the …
I was a depressed anxious addict and Rock Springs has taught me how to live again. Giving me the means to manage life’s ups and downs. If you are reading this, then you may be looking for similar help. In my experience, the staff were …
I have had 34 inpatient psychiatric hospitalizations spread between Georgetown Behavioral Institute, Cross Creek, Shoal Creek, Austin Lakes, Austin Oaks, and WellBridge in San Marcos. I say that to qualify myself- -I’ve been around the …
This treatment facility is nothing short of poor. The counselors are sub-par. I was called manipulative, and was told that I sought asylum through my Father for advice regarding alcoholism. Why would seeking advice through someone that’s …
I self-admitted myself here three times from October to January of 2017-2018. My stay here was overwhelmingly positive. The only reason I’m giving this a four star review is because of the issues I saw OTHER PEOPLE go through while staying …
Needed to take someone to this place for mental health issues. I called, I did the online chat, and even spoke to them when we dropped the patient off. They confirmed every time that their inpatient therapy was for mental health issues …
this is going to be my most heartfelt answer because this place has done something for me that no where else has. i’m 17 and have been in many crises this and last year. the first time i came here was the first time i ever felt understood, …
I have been a patient of Rock Springs twice.
My failure in recovery has nothing to do with the facility.
They are amazing, the nursing staff, counselor’s, Staff are there to assist in …
I went there. It wasn’t very helpful to listen to other patients review their day for 2hrs then spend 5 minutes talking about mine. I did both IOP and PHP. Though I was provided with return to work restrictions to help me manage my duties. …
Rock Springs is by far the best of the 6 inpatient psychiatric facilities I’ve had to go to. Bear in mind these places are designed to solve your big problems but instead to calm the crisis and level you off into ongoing care. RS had the best staff, nicest accommodations, and excellent food.
To be able to communicate with staff to know what is happening to your loved one is next to impossible. Staff is very rude from check-in personnel ,
to supervisors, therapists, nursing staff and doctors. I left message after …
Counselors seem to have more issues than the patients. I attended Intensive Outpatient services to have support while I had to ramp up on medication. Therapist we spent the most time with was a was a squirrel. Even baby sitters they left …
My wife is being held against her will at Rock Springs Behavioral Health in Georgetown, Texas. She has been retaliated against by the staff for filing the following complaints. …
Some of the staff were great but others were rude and/or unprofessional. Horrible food, but they do have a good salad bar and have Ensure available if your doctor approves it (I could not eat most of what they served, Im a picky eater). …
I normally don’t write reviews but i had to for this hospital. I was at rock springs in august and all i can say is that my experience there was amazing. The staff was nice and very friendly. The people there just make you feel really welcomed. If your a teen and go there make sure to say hi to Greg for me.
My daughter was just discharged from this facility. She is a minor and was on the willows unit. She had a very positive experience. The staff was very caring and always available. She especially loved the staff members: Bobby, Greg, …
Felt like nova recovery wasn’t what I was needing for my path to recovery, was treated poorly. So I did my research and was recommended by my doctor about Rocksprings. I’m so grateful that I signed up and did IOP. I found the much talented …
We were so hopeful when we made our appointment. The dispatcher that took our call showed general concern and told us to come in that evening. (We called 10+ other places to get my 13 year old seen and they couldn’t see him for 4 months)… …
I was 17 when i attended in july of last year and let me say this is the best psychiatric inpatient facility i’ve ever been cared for out of the 4 i’ve been to. I was on the willows unit and i genuinely loved staff so much. (shout out to …
Hey-Hey! I joked about writing a review but I guess Im doing it. So i was an impatient in the (willows unit) for about 11 days (3/3/22-3/14/22) and honestly it wasn’t that bad. Well the last 4 days I was there were a little on edge but that …
This is the best hospital on the planet! They really care about you. They don’t force you to participate in group therapy; they just encourage it. The staff, doctors, nurses, PCAs are all awesome. The cafeteria staff and food was so …
My Girlfriend gets her antipsychotics refilled every 3 months right after her appointments. When she checks out they tell her the only available appointment is well past 3 months. Leaving her without medication for days to weeks. Nobody …
I have been trying to get billing issues resolved for over four months after a horrible experience with my son. They care so much about the status of my son’s flu shot, but fail to not only inform me my son’s cast was broken off, but get …
The assessment and intake process was a nightmare. We called to make an appointment for the Georgetown location but got a call back from an out of state hospital under the same corporate umbrella. We finally made an appointment at the …
I felt safe and cared for. The food really needs to up it’s foods. Fresh food not cooked to death. Needs to help people that has no insurance. Expensive.
when i was at my lowest they locked me in a room for 2 hours wouldn’t let me see my mom or anything and this was just an evaluation after i got discharged we went to check there IOP program and again they locked me in a room for 2 hours. …
Terrible experience. The nurses were abusive, I actually saw them grab people and physically hurt them. Straight jackets and tranquilized if you react. Do not go here. It’s not a safe place to recover. …
I had a very enjoyable time here, the staff was very caring and empathetic. I really felt like my mental health was taken care of and my conditions were well understood. I would definitely go back if I need more help and recommend that anyone else goes there.
I voluntarily admitted myself here during a mental health crisis when my meds were not working. I have to say that the women’s unit was a life saver for me – much calmer and quieter than other units which is what I needed. I was able to get …
This place is a scam. They try to keep you there as long as you can to make more money off you and they don’t even help you. They think giving you coloring books will cure you of your depression and that’s about all the work they will put …
Absolute horrible place. I went voluntary over a week ago for an assessment for like 45 min and the woman said she would recommend me for treatment. She said someone would get back to me the very next day. No one ever did and its been over …
The star is for the only staff that seemed to care for their job and the clients. My husband had a crisis, when we called the suicide hotline they sent a unit with a health specialist and 5 cops. …
Rock Springs has compassionate and caring staff. They have an amazing facility and top notch service. I have used them to refer my clients for detox and psychiatric stabilization. It has been a seamless process for the families and their …
This place saved my life. I could not be more thankful for the experience. During my time here, I was in the Sunrise unit, and the whole time (2 weeks inpatient, 10 days outpatient) I felt comfortable and cared for. …
I hated this place, I’m a veteran
Offered little to no support
fun
Greg works out
Changed my life low key.
They are very supportive and kind.
Terrible fisod of therapists & professionals claiming to help people
GREAT place! I highly recommend this hospital!
After reading other reviews online, I concur with many of the comments.
It is a shame I could not give them 0 stars for their lack of professionalism.
Amazing staff! Super friendly, and always willing to help
Great staff for challenging situations!
I was at the right place at the right time. Dr. Vidal & staff were awesome!
It’s been helping me get better I like outpatient.
Best mental health hospital in the Austin area.
The staff and facilities are excellent! I highly recommend to anyone in need of assistance!
My son was misdiagnosed by an attending physician here at this facility, that ultimately led to him taking his own life.
Mr. Bill is the best! 👍 …
Nothing but good things to say. Great staff and ecology of support. Very helpful to me personally.
would not drop my dead dog off at this place just a way for the owner to launder money
right around the corner is Georgetown behavioural hospital really good place nice ppl and good food
Excellent place, Debra excellent therapist they give you the tools to deal with all the issues that people have…
Amazing staff, therapist’s, nurses, and an overall, well rounded curriculum. They care and it shows.
Wonderful staff, amazing care and support groups. If i had to go anywhere again, i would choose them in a heartbeat.
This place is great just the kids are making excuses to ruin it all for others
Let me just say, Greg we all appreciate you 😌
10/10 best nurse …
My experience there was great. Great staffing, great food, great care overall.
The staff was awesome. Very well taken care of. The food was aweful! They over cook everything. My needs were meet 100%.
Absolutely horrible staff on all levels. I love all the employees reviewing this nightmare pit in order to boost their clearly deserved rating.
Dad is getting out today. He went in of his free will and could have left at any time. We could talk to him, his doctors and any staff. We could visit and bring things to him. Idk what these other people are talking about.
Amazing staff that truly goes above and beyond the required duties. The transition for both the patient and their respective family was seamless and encouraging.
Very friendly place for outpatient. Had a great two weeks here, and I think it helped a lot!! 😀
A dear friend has been here for 10 days. She is extremely happy with her progress and so am I. Great team for her I am so thankful she found Rock Springs !
It’s an expensive place but it’s the best place!! They will do everything they can to get you the help they need. The first day is alway a lil scary but it’ll be okay. If you’re dealing with any type of addiction or depression this is the …
Very rude staff- I called to find out if they offer mental health services to adolescents and children and the receptionist told me they only took care of adults. I was in the middle of asking her a follow up question and she just hung up on me!
If you struggle with ANXIETY or PANIC DISORDER DO NOT expect rock springs to listen to YOUR individual case.. They will run you through the standard diagnosis sheet and they will LIMIT you as to what medications you can take for your …
These folks care about their patients and I thank them so much for everything.
This is the fifth psychiatric facility I’ve worked for in a span of 8 years. and is by far the best experience. Employees are treated with respect, which enhances patient care. I’m happy to be here.
Completely unorganized and bad environment to be around, don’t trust your loved one’s care to this place. During our very long wait one of the guests was running around naked for a few minutes before anyone did anything to help them. I asked if they were understaffed and they said they weren’t. I would not recommend anyone go here.
The food suck, the “beds” are just mats on a shelf. It’s always way to cold. No one tells you when groups are starting and it’s hard to find a clock anywhere. At least the people are nice. All In all, this place did more harm then good for me.
LOOK SOMEWHERE ELSE. My son is in this facility. After he is admitted and the payment received, and the necessary forms signed, you cannot talk to anyone or will anyone return your call. Apparently you wait for the insurance benefits to run …
They lie to you and make you feel like it’s fault and have you pay for their consequences. They took me back and fourth from inpatient to outpatient for 3 days, having me fill out paperwork repeatedly during a vulnerable state. I did like …
After taking my wife for what we thought was help, she was confined against her will. After she told multiple people she was no longer there of her own accord, her basic human rights were violated. I was excluded from her care completely, …
This facility saved my life. I needed help and I received compassionate care. The staff was friendly and attentive. The food was excellent. I would definitely recommend this facility to anyone that needed it. And I would hope their recovery could be as smooth as mine was thanks to their help.
A nice facility with a staff that is nothing less than effective and caring. This is a great place for anyone seeking professional assistance and willing to accept help. Rock Springs is sure to help you get on your feet so that you can begin your journey to recovery.
An awful place to stay. I hope this place goes out of business. Stay faaar away from this place at all cost. There are a few people there who made my time easy. There were others who made it horrible. The good there does not outweigh the …
This is a good place with good people who really care and want to help. Cody in inpatient was so wonderful and the doctors and staff are amazing. If you’re having a hard time and need somewhere to learn coping skills this is a safe place to do that.
I just received a phone call insisting that I get on google and give a 5 star review. I’m familiar with customer service and how these reviews work, less than perfect is bad. However I don’t like being told to give a 5 star review by …
I wish I could give 5 stars. My son really needs help & they basically pushed him overboard w/ no lifejacket. He was in the middle of the program(that he said he liked & seemed to be helping) & he got sick. Unfortunately w/ 2 different …
**** DO NOT SEND YOUR LOVED ONE HERE ******. Poor commuications, different story each time you try to taklk to someone, no plan of action, no agenda, no real help. AVOID THIS PLACE!!!! And, if you have someone placed there closeo the …
I was having a crisis where there was no one i could turn to and seeked help. I was having multiple suicidal thoughts and LUCKILY I was sober/sane enough to know not to do it. However when I called I was put on a long wait before Sam …
I came here when I was 17, at first I hated it, cause I didn’t accept the help but then I loved it!! They really put you with people who have similar problems, the counculars were great, and the employees were fantastic… I’ve been meaning …
If you NEED HELP, DO NOT GO HERE! The counselors are the worst possible and the Administration has only one thing on their agenda, MONEY, not you, not your loved ones, not your health….just MONEY! …
If you need help, don’t go to rock springs. It’s basically a jail. They don’t help people. Run from this place and tell your loved ones to run. They don’t know how to help anyone.
Trying to call their 24/7 number, which says reached Max number of calls and disconnects. What’s up with that?
Rock Springs is the Pinnacle of behavior health services. Inpatient, outpatient, PHP, and IOP are all tremendous. The level of care shown by ALL the staff was exceptional! They truly have this figured out to a T, if you are willing, open minded, and honest.
Absolutely horrible. If I could give zero stars I would. I, myself have been there in 2015 and it has completely ruined my life. It’s been two years now and I still have horrible memories that bothers me ever since. So when I first got …
Went to visit my husband with my two children, boys ages 1 and 3. According to the paperwork that we were given at the time of checking my husband in family l, visitation according to paperwork we were directly given, was 12:15 to 3:00. …
I watched my friend struggle with bipolar accute manic for 2 years . She tried to no avail fixing issue with outpatient treatments with other doctors. She finally went impatient at rock springs. She was uncomfortable the first 2 days …
I can’t understand the negative reviews below. I would highly recommend this facility and staff. The care I received there was world-class. The staff was very patient and kind to me. Not at all what I expected given my condition and …
Horrible. I was told I would see my doctor first thing when I checked in. Then told I would see him later in the day. Then promised I would see him that night. Finally saw him in the afternoon the following day. …
Getting a screening is a task by itself. The people they have answering phones are beyond rude and incompetent that I gave up. Not the first time I “tried” to make appointment just for screening. If you have a family member or need help yourself it’s better not to try this place as your first choice.
Very neglectful people. The staff are very disrespectful when it comes to the patients and they WILL lie to you about different counseling options.
I was also assaulted while I was here by another patient. …
Billing nightmares. I have two insurances. Medicare paid first, then Tricare was to covered the rest. When Tricare paid for their part , Rock Springs send their check back! and told Tricare that I have another insurance (Tricare already …
Psychiatrist Walker on willows unit told me I “look like I have trauma” , not only that she was being short and unnecessarily passive aggressive while talking to me. other than that mrs. Gina and Greg were amazing .
I gave em a 4 because of the inconsistencies with higher ups and staff scrambling to get things together. Communication with patients might have helped, but I’m not sure what we are allowed to be told. If it’s policy not to discuss a …
I was illegal detained as a voluntary for 2 days after filing to be released. They put me on lockdown and did not bring me food to try and get me to sign that I changed my mind. Please do not go here or take anyone you love here.
They will lie to your face to get you to sign yourself in.
Not sure about other people’s experiences but mine bordered on medical malpractice. At best, it is expensive and a waste of time. Signed myself out and got …
In the name of confidentiality, I won’t name my therapist, but he is the BEST therapist I’ve EVER had, and I’ve had many. His teaching of DBT techniques are the most helpful and useful tools I have ever had for my anxiety, outside of …
This place is a complete joke!! This is a place where they don’t give a rats butt about the patients!! They believe that once they are on medication, that’s it! They release them on their own accord even if they don’t have a place to stay. …
They don’t force their patients to do work and let’s them do it at their own pace. Besides the extremely aggressive loud flush of the toilets and strong water pressure, they are amazing. Sunrise unit has the most amazing nurses ever, I don’t know about the other units though. It probably differs.
Corruption at its finest. The police lie about people and make up stories to have people sent here, to set up court dates, and make money. Williamson County money schemes at its finest. This Dracnonian organization needs an employee/tenure purge.
I was admitted when I was 17 I had an Amazing stay they actually show that they care about their patients
Staff was great (Greg,Joe,Star, Brooke,Nikki) Awesome therapist, was clean, food …
While I was in there, the second set of night nurses were extremely rude they would continuously shush us, might I add we were speaking at maybe right above a whisper and not but ten minutes after hushing us and not even treating us like …
Their communication is quite lacking and for that they get a single star. No communication about treatment plans, length of stay or even medication changes without a need to constantly call and request information. Overall a rather underwhelming experience as a parent.
I couldn’t agree more with those who say they will keep you there AGAINST YOUR WILL if you sign in voluntarily! Not to mention, I SIGNED my husband in, he was not looking at me or listening to me as I signed him in and signed his papers, …
This place has good doctors and snacks. They take good care of their patients and you will get the help you need through all the therapy and programs they offer. I would recommend this place over Georgetown Behavioral health or any other hospital in the area. They really care.
I sought help from this place lat year, and it has taken me that long to decide to leave a review about my experience which was deeply personal. I came here several months into a very stressful pregnancy, I was not coping so well and was …
this is not a good place to work if your looking for a peaceful environment. I did housekeeping for 6 months and it was nothing but hell, the supervisors were disrespectful, refused to communicate with other co workers and even yelled and …
A staff member touched me, a minor, without my consent, and in a context that directly contradicts their policy statement “A staff member will not touch a patient unless they are performing an action that is endangering myself or another …
If you want have your relative who is already in crisis to experience more distress in continuation of care, this is a ‘good’ start. I wish they would be a little empathetic- most caregivers are ok.
I stayed at Rock Springs for their 28 day Residential Treatment program after my suicide attempt. The entire staff, from the PCA’s to the Therapists, the Nurses, and the Psychiatrist helped me throughout my recovery there. I felt like they …
I read the reviews and they sound like a bunch of whinnys. I went there and got very good help. All the staff was very nice. The other reviews are a joke. They are not running a day care. You are supposed to realize where you are at, …
I was there in April of last year close to when they opened.at that time they didn’t gave the adolescent or the unit for the military open yet.I was there for 17days.in any event I think its a good hospital overall. I did have problems …
I am not a patient here, I am the mother of a patient at Rock Springs. My son has only been there for a few hours and I will go visit him tomorrow. So far I have felt extremely comfortable with the staff. They have answered all of my …
I am doing so much better now having left Rock Springs. I was inpatient for about a week and did the php program for a few more weeks. About a month total I think. Between the medication and the therapy I can say my life has changed …
Terrible staff.
Edit: I’d actually much more prefer if my concerns were made public, to save the …
Hmmm my review is gone…and it was nowhere near as negative as others posted here. Odd. I’ll just stick for now to the fact that it seems to take an act of Congress to get a small, scratchy white towel. They often run out of clean ones so …
I went Rock Springs from October 4th to the 14th, 2016. This was the start of my first time ever trying to get sober. Granted, I was pretty sedated for the first 3 or so days, but after I started getting up and moving around, I found myself …
This is actually a REALLY nice and great facility however I had to rate 2 stars due to me having a seizure and my roommate alerted the staff I had a metallic taste which they know is a sign of my epilepsy. The nurse whos name is Billy told …
Active duty and veterans beware. Facility looks nice and the management talks like they care but they do not. You will be stuck with a huge bill. The help for heroes program is a sham. They told me I would only be with other veterans …
Most of the things people are complaining about on the reviews are false from my 10 day stay there. You get out of it what you put into it, so I’m guessing they were relapsing and placing blame, or did not put much into it. I was never …
Our daughter recently sought treatment as a self-admit patient at this location during a mental health crisis. During her stay, she was lied to by her healthcare team. She was threatened with a longer stay while trying to exercise her …
While the services are good, they fail to see the big picture. My son is in there right now. He has a plan, will go to counseling outside. Instead, they are forcing him to stay in there (by the way, he has no money so we are not …
Rock Springs saved my life. It’s my safe haven. ALL STAFF ESPECIALLY the nurses, THERAPISTS, and the most awesomest PCA’s ever. I’ve been going for treatment at Rock Springs ever since I was active duty in the US ARMY of Fort Hood, TX. …
Staff in admissions is great. Jennifer & Melissa have been very helpful through their website chat feature and calling me daily to follow up on my friend admitting. They answer all of my questions and are very calming and sweet. I have …
My daughter went here totally by accident. She said it is very dirty and the staff will not acknowledge you and if you say something to them, they just respond, “I am busy”. She had to go to the desk and ask for her meds because they did …
Poor communication. Failure to tell patients when family leaves a message. The therapist will twist your words. Visitors aren’t allowed due to covid and zoom meetings must be initiated by the patient. Family or friends can’t initiate a …
My 28 Days at Rock Springs in the Resilient Warrior Program was the best treatment I have ever received in 13 years in the Army. Every single one of the Staff were there to help us get better, not there just to collect a paycheck like most …
Hi, this is Baby. I was on the Cedars Unit. I would like to thank all of the staff for their help. Thank you Mr. Bill for treating me like a person and helping me when I needed it. This is a good place if you need the help.
We took our daughter here Rock Springs Cedar Park for IOP due to some emotional issues. She had been seeing a counselor and we were working to help her work through her issues and IOP was recommended. First, let me say navigating the …
One of the only drug detox centers in Austin that accepts Medicare since Texas Star Recovery closed down. I stayed here 7 days in Sept 2018 and would stay again if needed, I had excellent care and though I did not take advantage of the …
Great treatment facility compared to any other place in the central Texas region. Majority of active duty military prefer this place campared to any other place. If you’ve ever been to another treatment facility between Dallas to San …
Ill equipped to deal with people with real detri”mental” illness. I admitted myself and did not realize I was signing away my rights when I did so. Have not been to another wellness clinic but if you can avoid going here or avoid keeping …
I was prescribed wrong medications that almost killed me. My first doctor did not check my medical records and gave me Oxcarbazepine. He did not tell me side affects. My heart starting fluttering, my left shoulder and arm went very …
I have noted that the nursing care at Rock Springs is individualized, compassionate and patient safety is of utmost concern. From the CEO and Director of Nursing down I have observed leadership with vision, high expectations and respect for …
For all military personnel- don’t even bother, seriously!
I am furious at the fact that I trusted this institution with my active duty husband and his mental issues. It took 5 days for a therapist to talk to him …
The therapist Sara and the Dr. For inpatient are the worst! I was lied to and had some of the worst communication from them. The rest of the in patient staff is very pleasant..the facility itself is nice and clean. They will keep you for as …
Our bipolar/depressed adult son went through Rock Springs inpatient treatment followed up by outpatient partial hospitalization. This isn’t the first hospital he’s been to, and it was by far the best. The facility is new and modern. The …
Pros:
-Some (not all) great staff that deserve more than what they get (Nurse Wyatt was the best!) …
As a local professional social worker/care manager attempting to arrange discharge services with the social work staff at Rock Springs for a patient’s family, I was first ignored in the lobby for almost an HOUR then NEVER got (multiple) …
Kid came back on multiple meds, almost no communication with the parents and medical staff about what is happening. Kid was self harming by scratching and they wouldn’t even file down finger nails. Messed meds and when I took my kid out …
I give Rock Springs 5 stars due to the remarkable work and compassion with my son. People like Ryan, Cody, Josh, John, and Ari put 110% to bring my son back to life. These are true selfless angels that give unconditionally and don’t …
My daughter’s counselor recommended intensive outpatient therapy, so we made an appointment for intake for it. The lady doing the intake tried to get her committed even though she doesn’t meet criteria. She she then had to call police to …
My wife admitted herself to this facility voluntarily for a three-day stay in order to rest and gain some perspective on her stressful life. She was held against her will for fifteen days, denied access to her patient rights, patient …
Ok where do I start I was at rocks springs on an emergency detention I called the police on myself and asked to be placed on a Ed the nurses are pretty great but the place is out of line they don’t follow the schedule they pass meds when …
This is the WORST treatment center I have ever experienced. DO NOT allow anyone you care about to go here. The direct care staff, therapists, and all are incredibly rude and condescending. The care is the OPPOSITE of “kind and nurturing.” …
Great Staff and atmosphere. From the Doctors, counselors to kitchen staff are amazing. Mrs. Danielle, Mr. Jason, Mr. Leroy, Mrs. Amanda and Mr. Damien and that section, are the reason I’m alive today! I was completely broken and ready to …
I just got out of here yesterday and my experience here was life-saving. I was admitted on February 21st after a suicide attempt, and at first I was absolutely terrified of coming here because of my previous traumatizing experience in …
I had a horrible experience. I have Bipolar Type 1 and was in due to a manic episode. They were originally putting me into a substance abuse ward apparently due to some mix up, switched me and put me into the correct ward for mental health …
Horrible facility. I hope you enjoy exercising. This place will give you the run around. If you enjoy being put on hold this is the place for you. My longest stretch was 45 minutes followed by 38 minutes. I love the comfort of hearing the …
I’m a longtime employee of this facility. I have had an extremely positive experience working at Rock Springs for five plus years, due to the emphasis placed on patient safety and employee engagement. My colleagues truly care about …
I have been with Rock Springs for over two and a half years in a clinical and leadership role. I have been consistently impressed with the focus on safety, compassion and clinical quality. The staff here are great and I enjoy working with them and the patients each day!
“Voluntarily” signed myself in while I was in the midst of a psychotic manic episode. I didn’t realize what I was doing, I wasn’t sane. I ended up being kept there for 7 days. I didn’t understand what was happening. They sent me to the …
I was a depressed anxious addict and Rock Springs has taught me how to live again. Giving me the means to manage life’s ups and downs. If you are reading this, then you may be looking for similar help. In my experience, the staff were …
I have had 34 inpatient psychiatric hospitalizations spread between Georgetown Behavioral Institute, Cross Creek, Shoal Creek, Austin Lakes, Austin Oaks, and WellBridge in San Marcos. I say that to qualify myself- -I’ve been around the …
This treatment facility is nothing short of poor. The counselors are sub-par. I was called manipulative, and was told that I sought asylum through my Father for advice regarding alcoholism. Why would seeking advice through someone that’s …
I self-admitted myself here three times from October to January of 2017-2018. My stay here was overwhelmingly positive. The only reason I’m giving this a four star review is because of the issues I saw OTHER PEOPLE go through while staying …
Needed to take someone to this place for mental health issues. I called, I did the online chat, and even spoke to them when we dropped the patient off. They confirmed every time that their inpatient therapy was for mental health issues …
this is going to be my most heartfelt answer because this place has done something for me that no where else has. i’m 17 and have been in many crises this and last year. the first time i came here was the first time i ever felt understood, …
I have been a patient of Rock Springs twice.
My failure in recovery has nothing to do with the facility.
They are amazing, the nursing staff, counselor’s, Staff are there to assist in …
I went there. It wasn’t very helpful to listen to other patients review their day for 2hrs then spend 5 minutes talking about mine. I did both IOP and PHP. Though I was provided with return to work restrictions to help me manage my duties. …
Rock Springs is by far the best of the 6 inpatient psychiatric facilities I’ve had to go to. Bear in mind these places are designed to solve your big problems but instead to calm the crisis and level you off into ongoing care. RS had the best staff, nicest accommodations, and excellent food.
To be able to communicate with staff to know what is happening to your loved one is next to impossible. Staff is very rude from check-in personnel ,
to supervisors, therapists, nursing staff and doctors. I left message after …
Counselors seem to have more issues than the patients. I attended Intensive Outpatient services to have support while I had to ramp up on medication. Therapist we spent the most time with was a was a squirrel. Even baby sitters they left …
The list of things stolen from me at Rock Sorings:
A phone charger on day 1
Insulin …
My wife is being held against her will at Rock Springs Behavioral Health in Georgetown, Texas. She has been retaliated against by the staff for filing the following complaints. …
Some of the staff were great but others were rude and/or unprofessional. Horrible food, but they do have a good salad bar and have Ensure available if your doctor approves it (I could not eat most of what they served, Im a picky eater). …
I normally don’t write reviews but i had to for this hospital. I was at rock springs in august and all i can say is that my experience there was amazing. The staff was nice and very friendly. The people there just make you feel really welcomed. If your a teen and go there make sure to say hi to Greg for me.
My daughter was just discharged from this facility. She is a minor and was on the willows unit. She had a very positive experience. The staff was very caring and always available. She especially loved the staff members: Bobby, Greg, …
Felt like nova recovery wasn’t what I was needing for my path to recovery, was treated poorly. So I did my research and was recommended by my doctor about Rocksprings. I’m so grateful that I signed up and did IOP. I found the much talented …
We were so hopeful when we made our appointment. The dispatcher that took our call showed general concern and told us to come in that evening. (We called 10+ other places to get my 13 year old seen and they couldn’t see him for 4 months)… …
I was 17 when i attended in july of last year and let me say this is the best psychiatric inpatient facility i’ve ever been cared for out of the 4 i’ve been to. I was on the willows unit and i genuinely loved staff so much. (shout out to …
Hey-Hey! I joked about writing a review but I guess Im doing it. So i was an impatient in the (willows unit) for about 11 days (3/3/22-3/14/22) and honestly it wasn’t that bad. Well the last 4 days I was there were a little on edge but that …
This is the best hospital on the planet! They really care about you. They don’t force you to participate in group therapy; they just encourage it. The staff, doctors, nurses, PCAs are all awesome. The cafeteria staff and food was so …
My Girlfriend gets her antipsychotics refilled every 3 months right after her appointments. When she checks out they tell her the only available appointment is well past 3 months. Leaving her without medication for days to weeks. Nobody …
I have been trying to get billing issues resolved for over four months after a horrible experience with my son. They care so much about the status of my son’s flu shot, but fail to not only inform me my son’s cast was broken off, but get …
The assessment and intake process was a nightmare. We called to make an appointment for the Georgetown location but got a call back from an out of state hospital under the same corporate umbrella. We finally made an appointment at the …
I felt safe and cared for. The food really needs to up it’s foods. Fresh food not cooked to death. Needs to help people that has no insurance. Expensive.
when i was at my lowest they locked me in a room for 2 hours wouldn’t let me see my mom or anything and this was just an evaluation after i got discharged we went to check there IOP program and again they locked me in a room for 2 hours. …
Terrible experience. The nurses were abusive, I actually saw them grab people and physically hurt them. Straight jackets and tranquilized if you react. Do not go here. It’s not a safe place to recover. …
I had a very enjoyable time here, the staff was very caring and empathetic. I really felt like my mental health was taken care of and my conditions were well understood. I would definitely go back if I need more help and recommend that anyone else goes there.
I voluntarily admitted myself here during a mental health crisis when my meds were not working. I have to say that the women’s unit was a life saver for me – much calmer and quieter than other units which is what I needed. I was able to get …
This place is a scam. They try to keep you there as long as you can to make more money off you and they don’t even help you. They think giving you coloring books will cure you of your depression and that’s about all the work they will put …
Absolute horrible place. I went voluntary over a week ago for an assessment for like 45 min and the woman said she would recommend me for treatment. She said someone would get back to me the very next day. No one ever did and its been over …
The star is for the only staff that seemed to care for their job and the clients. My husband had a crisis, when we called the suicide hotline they sent a unit with a health specialist and 5 cops. …
Rock Springs has compassionate and caring staff. They have an amazing facility and top notch service. I have used them to refer my clients for detox and psychiatric stabilization. It has been a seamless process for the families and their …