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Preferred Association Management Company Reviews ( 125 )
(Translated by Google) We had a very pleasant experience with Miss Diana Chavira 😊 even though it was not her job to help us since it was not her department; It wasn’t her with whom we should deal with our problems/but as soon as she was …
They are horrible no concern for customer service dont bother calling the office you will a complete run around and no answer or help the absolute worst woworst of the wordt!
Don’t understand who keeps hiring these people and why, they do nothing. Even so, unhelpful people who don’t know their own standards and guidelines seem to get promoted.
Monica, one of their reps. is very unprofessional. She pretended to not be able to hear me, and hang up on me several times. Calling 10 minutes before they close their office must be a no-no for her.
I wanted to personally thank Brian Simmons for helping me resolve a small issue. My family and I tend to fly under the radar, but we are pleased to know that when we need something, we have help.
Very frustrating trying to deal with them. Almost impossible to have any communication with. Website is poorly laid out and their payment processing is even worse.
I was having some billing issues and Kay took such great care to straighten it out. Kay was very friendly and handled my issue very professionally! Great experience!
If I receive a timely response with reasonable resolution, I will not post the review that I have pending. I am beyond upset with my current situation, and how they assumed my yard is unkept.
The customer service is awesome.My questions and emails were answered in a very timely Manner. Their show of respect for customers showed their level of professionalism.
Much, much better than our previous homeowners association. They lowered our annual dues while redoing the pool, splash pad, back entrance to the neighborhood, and community landscaping.
I spoke with Kaye today about a billing issue. She quickly addressed the problem, calling me back promptly with a solution to the issues regarding my accounts. Many thanks for streamlining my use of your website!!
As a board member at Paradiso Villas, I am very pleased to have worked with Brian Simmons at PAMco. He was very responsive to my requests and attentive when reached out to.
Diana Chavira helped me with our new gate app promptly and efficiently. So great to have such a quick response to solve my issue. Thank you Diana for helping!
So spending 8$ on a certified notification and then assessing it to our account is a bit excessive for one. Being we are talking about the trash cans being left out one day later than when the pick up was for the second time since OCTOBER …
Where is all the money going ? I have lived in Connelly’s Crossings for over a year now, have not seen any improvements at all. The community areas are a joke !!!!! Very poor upkeep , they have the sprinkler system running when it’s …
After signing up online for monthly pay, I started getting letters saying I was delinquent on payment. These letters continued despite my money being withdrawn each month, on time. When I called to settle the issue I was told, “I don’t …
They keep sending me violations about something that’s not actually true and isn’t happening and when I try to explain the discrepancy they are adamant that they’re correct even though they are not. Very disrespectful. I feel like I’m being …
I would highly recommend PAMco to any neighborhood/new developments. Whitt Ranch (new development) started working with Peggi Brannon from PAMco and it has been a wonderful experience. …
I commend PamCo for sending employees like Arturo and Jesse to work in our subdivision and around our homes! Both are courteous, knowledgable and friendly.
Brian Simmons is the Community Manager for Paradiso Villas in Cedar Park. Since he joined PAMco, he has been conscientious, polite and professional. He values the suggestions and recommendations he receives and continues to develop his skills.
Thank you to Peggi Brannon for helping our new POA Whitt Ranch to thrive. There are learning curves to a new development, and when we have questions or issues to resolve Peggi and PAMco have been there to guide us through it. They get the …
Diana was very quick to answer all of my questions and take care of my needing access to the subdivision (it’s a gated community). Very efficient and pleasant.
Diana Chavira assisted me with getting into the system to use the Cell Gate app and also updated our gate remotes in a timely manner. Much appreciated! Laura Gwillim
Worst HOA I’ve ever lived in. They habitually send violation notices AFTER whatever issue has been fixed. They patrol the day after trash pickup to see if anyone has left a cab out too long and send yard violations after several days of …
Horrible HOA management company!! Office does not respond to request for information. I have been trying to get access to my online account and can’t get anyone to call me back. When you use the online portal for requests they never respond and then close out the request.
I live in Donnell Parke. I have spent over $150 on dog care last week because I was told my fence was going to be painted. Nope. I overpaid on a bfill or roof replacement, I have not received a check that was pro.ised to me 3 months ago. Not impressed at all
We live in RR in Somerville. I have fought with them for over 2 YEARS about our neighbors not maintaining their homes. Weeds 5ft high. Fire ant mounds. Peggy who is “new” said she had never emailed me or was aware that there were ANY …
I own a rental property that is in a neighborhood HOA managed by PAMco. I have owned it long enough to have dealt with two other companies. I must say that this is the first one that actually treats the owner as a customer as opposed to a bother. My question was answered within a few hours.
This company has no 24hr urgent help/ maintenance services for its customers. The urgent option goes to the owner’s voicemail. Further, our community has had numerous maintenance requests submitted which have either remained in disrepair …
This company is more of a nusence than a help. The HOA is a group of homeowners, and this is a company that sends violations every chance they can just to charge you money. They will say your yard has weeds, we it really doesn’t and then …
The management company is a complete joke. They do not enforce any HOA rules such as overgrown yards, cars parked illegally, etc. They have lost thousands of dollars of member dues to a bounce house rental company that showed up hours late …
We’ve lived in our community for four months and haven’t received our gate remotes despite filling out a gate remote request form (twice) and repeated follow-up with our HOA rep. They also aren’t very responsive to email. It’s common for us …
I wanted to share my positive experience with PAMCO. Edith Gomez has shown professional response and very timely attention to details concerning all requests that I made. I enjoy working with Edith and PAMCO.
Over the past couple of years I have had the opportunity to deal with PAMCO’s team for various reasons and issues within my Harrison Hills subdivision. At that time I was on the HOA Board which required me to be interactive with them. When …
PamCo is a Stellar organization!
Due to a loss of a job ,the past few years have been tough for us in many ways! Financially the worst. PamCo has listened and worked with us, for us to finally …
I give this 5 star rating only after Tasha Dupree took over as our account manager. Tasha responds to me in a timely manner. Her knowledge and guidance is very helpful. She makes being a Board President easier. Although I know she has a lot of other clients, she always makes me feel like her one and only client. Thank you!!!
A global pandemic i’m sure is new charted territories for any company let alone a property management company. I would like to mention that Tasha and Kyle are both extremely helpful in getting the community what they need. I’m sure we come …
As a board member of Terrace of Woodlake HOA I have had several opportunities to work with Kelly Nohl from your organization and I would like you to know how professional, polite and genuine she has been every time I have encountered her. …
Had this team out today to install some things for our subdivision to enjoy. What an awesome team these guys are! Mark, Alberto, Landon, and
Kelly are hardworking, professional and helped make one subdivision a much …
As the Treasurer of our HOA, we took 8 months evaluating several management companies. PAMCo won our business. Furthermore, PAMCo has delivered on ALL the aspects which were evaluated and communicated. …
Diana Chavira was so helpful with ensuring that our gate remotes were properly configured! She responded quickly to our requests and provided wonderful, friendly customer service. Thank you!!!
As a 3-year board member and Treasurer of Arboretum Park Condos in NW Austin, I appreciate the exceptional service we receive from Shadana Chancellor-Hurd at PAMco. Shadana has been our property manager for the last 4 of the 6 years we …
As a long-time board member of the Savoy HOA, would just like to say what a pleasure it has been working with PAMCO. In particular, Peggi B. and Kelly K. have provided fantastic customer service…always with prompt and helpful responses. Very professional, yet patient and understanding. Would highly recommend PAMCO and their team!
Alondra was very helpful and patient with me whilst I was setting up my account as a new owner.
Calm, professional and knowledgeable throughout my call, Alondra made the process stress free.
Two Pamcotx employees have been very helpful to me in the past two weeks. I was experiencing difficulty logging on to my homeowner’s account. There appears to have been a mix-up with a previous account. Jonathan quickly responded by email …
Pamco is the absolute worst HOA management company ever!! They have no problems with driving by and taking pictures of peoples yards yet they can’t even maintain the property that they’re supposed to maintain!! Such as parks, common areas, …
Since PamCo has been managing our HOA our finances have gone from always being short of money to finally having extra to set aside. Brian Simmons has been working with us and is very easy to get in touch with. He is professional, friendly …
I’ve worked with PAMco for almost 7 years (4 years as an HOA board member for four years and HOA president for 3 years). When PAMco invtied me to give them a review I was pleased to agree to do it. …
Brian Simmons at Pamco has been a terrific manager of our HOA. His comprehensive understanding of HOA management has enabled him to be a terrific steward of the community guidelines for both the residents and the board of directors. One of …
I just had the most pleasant and informative phone call with Blake Robinson. I needed help getting a login for the new website and he not only set me up with a temporary password but he went through all of the work to make sure I got logged …
Pamco is terrible HOA management company. They will not manage the smallest repairs to the amenities in your community. They are to cowardly to hold meets because to many people show to complain about things not being done so they hide …
I’m giving PAMco a 5 star review because of their ability to take the “hard stuff” off of your plate and be the middleman for our HOA. Thanks to the direction of our property manager, Brian, we are able to get a lot of our problems taken …
PAMco became our condo administrator about 7 years ago and has steadily addressed the turmoil we were experiencing then. As a condo community with stand-alone homes and an ineffectual covenant we were presented with some unique problems – …
My kiddos and I just moved into our new home. The pool is directly across the street, and them wanting to be able to have access mattered more than anything. Given obstacles of the fob being programmed and the protocols for COVID this was …
I live in Carmel in Pflugerville. Please do whatever you can to avoid Pamco as hoa management. You will be over charged and will receive nothing in return. Our neighborhood’s common areas look horrible despite us paying Pamco budgeting 44k a month in landscaping.
Shadana has been most excellent to work with and gets things done in a professional, respectful manner – always keeping the owners informed. I own 6 units that she/Pamco manage. Thank you Shadana!
We had to bring Pamco on board last July (2019) after a fiasco with our previous HOA management company. They jumped right in and have done a fantastic job of responding to our needs for organization, repairs, etc. I can’t say enough about …
I emailed Pamcotx to get our gate access clickers updated as they weren’t working on the new system. Diana Chavira promptly responded to my email to advise us she had fixed our problem and answered my questions. Very happy with the service she provided.
I would like to say this team is above and beyond as far as a management team. I’ve worked with many and they are so different than all others. They’re always friendly, informative and there 100% for the communities they manage. Mark H., …
Alondra helped me so much with getting our late fee waived due to misunderstanding on payments. We initially thought our payments where apart of our mortgage and just found out it’s separate. She really help me in finding out information and also was very good with communicating with me. Thank you again.
My family recently moved into the Springbrook neighborhood where PAMco manages the HOA quite nicely. The homes are well monitored (without being too heavy handed on violation notices) and common areas are properly maintained and enjoyable. …
I am new to the subdivision so I have lots of questions and probably don’t submit them correctly. Nonetheless, I have been working with Diana Chavira at PAMCO and she has gone above and beyond in helping me. Any issues are dealt with …
I am totally fed up with these guys, These guys maintain the communities like trash, if you need any example just go to Carmel, Pflugerville, Tx. They raised the prices from $25 to $60 per month. The worst in the town is PAMCO. Their customer service is just like their maintenance which is even worst and trashy.
Terrible at communicating with homeowners. Lack luster company. You can never get ahold of ANYONE or have someone answer any questions you may have. Emails never get returned. Very unhappy with their management of our neighborhood.
As the HOA President of a small community on the N. side of Austin we are very happy with the service we have received from Mr. Brian Simmons at PAMco. I understand the frustrations that some have expressed in other reviews because we have …
My experience with this organization has been less than stellar. I submitted a request which was communicated back to me as accepted. When I read the approval the governing body approved 50% of the request. Thankfully I had time to adjust. …
I just want to speak about the wonderful customer service I received today from Blake Robinson at Preferred Management Association. As a homeowner this Association services, I was looking for some detailed information on my account. After …
I have been very pleased with the overall experience with PAMco. Our HOA has had some issues with previous management companies and it is just nice to have open communication between the Directors and staff @ PAMco. We have been with PAMco …
I have a tenant in the unit I own. He reported a leak to the management company I work with and they communicated this to PAMCO on June 1st. There was no response from PAMCO for three business days and no action was taken. I was not …
In the process of purchasing a home within a Pamco managed community and had a million questions. Diana helped me through everything during my option period (some things twice) to clarify serval items within the community. Very responsive and helpful.
I owned a home in a community that PAMco managed, they were given the contract by the developer. There were many issues with their level of service and after I was elected to the board we terminated their contract and found a new management …
I just wanted to share my positive experience with all of my communications with PAMCO. Thank you, especially, Diana, for answering all of our questions and helping us navigate the condo questionnaire and condo insurance questions that my credit union is asking regarding refinancing our home mortgage application.
Gates are constantly broken, pool was never built – yet we pay HOA fees based on one existing, landscapers hired by PAMco routinely do not provide adequate or reliable service. …
HOA management is extremely slow to respond to any request for information. When you use their online portal for requests they never respond and then close out the request. I would be curious to know what HOAs they manage that are not …
In the past, I always had a terrible experience until recently when I had the pleasure to work with Diana Chavira from HOA team. She was extremely prompt in her responses and was able to resolve my issues right away. If it wasn’t for her, I would be clueless on who to reach out to for issues and concerns. Thank you!
I have worked with many HOA companies. This week we purchased a property managed by PAMco. We were hoping to get amenity keys ASAP. My expectations were low based on past experiences with HOA management companies. PAMco responded to my …
Pamco is a great company because they hire great people like Monica who is efficient, smart, and kind. She makes sure things are done well and should a problem arise, she gets it corrected fast. I feel grateful and satisfied whenever I contact them.
I’ve had my fair share of management companies for different associations I’ve lived at and I will say that PAMco is the most organized and has the best communication. We have worked with Shadana for our condo association for years and she …
I had a few questions and thoughts on my HOA account, I talked to Alondra Ortiz, who was more than helpful and made everything easy and helped me step by step. Thank You Alondra!
Had a great experience with Diana Chavira recently. She was able to help us with our gate remotes and kindly stepped us through the new system and how to transfer our codes so the gate remotes would continue to work. I was pleased with her …
After seeing a lot of unusual charges on our HOA statement I called Pamco and talked to Alondra Ortiz who was so helpful. She got us the wavier application sent over within minutes. We got disconnected and she called me back quickly. If you …
I recently contacted Diana Chavira @ PAMco concerning a water leak issue on my property. She was courteous, professional and responded promptly with the information I needed. I very much appreciated hr helpfulness.
Alondra O was very helpful today. She helped me resolve a problem I was having with not understanding how to complete an outstanding payment through my condo’s portal access. She was kind enough to send me a waiver to remove $90 in late fees. We appreciate the partnership with PAMco at One Barton Place.
My experience with Pamco was great because of Pat Hallander! She was very patient with me as I was trying to login to my residential portal to submit a request for approval to add a deck to my new in Arrowpoint Subdivision. She walked me …
I called to make sure the delay in our refuge would not affect me receiving any violation.
I received a call back in less then 30 mins from Blake who was …
The absolute worst and most worthless HOA I’ve ever dealt with by a longshot. They have no problem driving around the neighborhood taking pics of weeds in people’s yard but refuse to handle the weeds in the community spaces or pick up the trash from all of the construction. Pass them by.
I called in to pay my HOA fees and I spoke with Alodra Ortiz from PAMCO Billing dept. She was very friendly and helpful and allowed me to make a payment arrangement in 2 payments to help cover my HOA fees. She was very understanding as I …
As the Treasurer of our POA, I interact frequently with the PAMco accounting staff. They are always very responsive and take great care with the work they do for our POA – from paying bills, producing financial statements, keeping up …
Worst HOA I’ve encountered and that says a lot. Our monthly fees were just almost tripled and yet we aren’t getting anything in addition. They are paying an ungodly amount of money on landscaping and padding the pockets of a board member …
Diana is very responsive and follows through on requests. She is a very good communicator which is so important when working with a community of homeowners.
I recently had to work with Diana Chavira at pamco, the HOA for my parents home in woodford estates. My mom recently passed away & there were so many things to be taken care of & Diana was so respectful, helpful, nice, understanding & knowledgeable about the whole process! It has been a pleasure working with her!
Our community has been with PAMCO for about 3 years now and as a BOD member, they really are amazing. First there is Doug, he is the owner of PAMCO and the guy is personable. He is upfront and honest and actually cares. He checks in with …
If you want to have your community managed by a company that does not care about you, PAMCO is who you should hire!!! Hands down! New home owners will experience a complete lack of maintenance on their end. Our community pool is a …
(Translated by Google) We had a very pleasant experience with Miss Diana Chavira 😊 even though it was not her job to help us since it was not her department; It wasn’t her with whom we should deal with our problems/but as soon as she was …
AWFUL SERVICE ! WONT DO ANYTHING PAY HOA FEES FOR WHAT ?! If I could give negative stars I would !!!!!!!
Do not recommend
Great Customer Service
Never respond say they cant answer the phone because of COVID.
called at 4:22 and the voice mail said they are closed. I thought they stay open until 5.
Kelly Noel was a rockstar very helpful & quick to respond!
Lack of communication and not following through on their clean ups.
Alondra Ortiz was so helpful
No maintenance or any improvements to the community. Customer service poor
The worst management company, never answers the phone and never returns calls!!
Pretty bad property mangament company. No common sense or customer focus.
They are horrible no concern for customer service dont bother calling the office you will a complete run around and no answer or help the absolute worst woworst of the wordt!
Although I have had limited opportunity to engage with PAMco, they have been very prompt with response to my question.
This is the WORST place of business I have ever dealt with. They make is so hard to pay your bill. This place needs to go bankrupt sooon.
They will send you bills every month but never answer on your emails regarding some issues. What are we pay money for?
Don’t understand who keeps hiring these people and why, they do nothing. Even so, unhelpful people who don’t know their own standards and guidelines seem to get promoted.
I just wanted to get Denise Copeland a shout out for being very responsive to our needs at The Cottages at Belterra.
Monica, one of their reps. is very unprofessional. She pretended to not be able to hear me, and hang up on me several times. Calling 10 minutes before they close their office must be a no-no for her.
Customer Service is awesome! Especially Alondra, she is very helpful and professional!
My experience was excellent. She worked with me well beyond her quit time.
Diana was very helpful when I needed assistance with the Cell-Gate app.
This HOA is ridiculous! They don’t do anything except sending violation notes. I think they are just there and takes pictures every day!
I wanted to personally thank Brian Simmons for helping me resolve a small issue. My family and I tend to fly under the radar, but we are pleased to know that when we need something, we have help.
Zero communication and your service requests will go unanswered.
Called for help my account and didn’t expect such friendly, efficient service. Well done Alondra! Thank you!!
Diana sure did help me today getting the Cellgate app setup as I was having password setup issues. Thanks Diana!
Very frustrating trying to deal with them. Almost impossible to have any communication with. Website is poorly laid out and their payment processing is even worse.
I was having some billing issues and Kay took such great care to straighten it out. Kay was very friendly and handled my issue very professionally! Great experience!
If I receive a timely response with reasonable resolution, I will not post the review that I have pending. I am beyond upset with my current situation, and how they assumed my yard is unkept.
The must unprofessional HOA service company I have ever seen X100.
I HIGHLY suggest you run if your property is under management with these criminals.
The customer service is awesome.My questions and emails were answered in a very timely Manner. Their show of respect for customers showed their level of professionalism.
Not a quality property mgt company.
Low transparency, poor communication, and tends to strong arm communities.
Absolutely terrible. Try to avoid using them as HOA at all costs. They have been dishonest with our neighborhood several times.
Much, much better than our previous homeowners association. They lowered our annual dues while redoing the pool, splash pad, back entrance to the neighborhood, and community landscaping.
Big thank you to Diana Chavira for helping us with tech issues! You were kind, professional and quick to respond to our requests!
Misti is an amazing, hard worker who will always go the extra mile for any thing you might need. Highly recommended PAMco for your association!!!!
I spoke with Kaye today about a billing issue. She quickly addressed the problem, calling me back promptly with a solution to the issues regarding my accounts. Many thanks for streamlining my use of your website!!
As a board member at Paradiso Villas, I am very pleased to have worked with Brian Simmons at PAMco. He was very responsive to my requests and attentive when reached out to.
Diana Chavira helped me with our new gate app promptly and efficiently. So great to have such a quick response to solve my issue. Thank you Diana for helping!
So spending 8$ on a certified notification and then assessing it to our account is a bit excessive for one. Being we are talking about the trash cans being left out one day later than when the pick up was for the second time since OCTOBER …
Where is all the money going ? I have lived in Connelly’s Crossings for over a year now, have not seen any improvements at all. The community areas are a joke !!!!! Very poor upkeep , they have the sprinkler system running when it’s …
After signing up online for monthly pay, I started getting letters saying I was delinquent on payment. These letters continued despite my money being withdrawn each month, on time. When I called to settle the issue I was told, “I don’t …
TERRIBLE COMPANY. $12 certified mailing letter ? That could of been easily emailed to me. THIS PLACE IS A JOKEEEEEE!!!!!!!!!!!!!!!!!!!!!! …
They keep sending me violations about something that’s not actually true and isn’t happening and when I try to explain the discrepancy they are adamant that they’re correct even though they are not. Very disrespectful. I feel like I’m being …
I would highly recommend PAMco to any neighborhood/new developments. Whitt Ranch (new development) started working with Peggi Brannon from PAMco and it has been a wonderful experience. …
I commend PamCo for sending employees like Arturo and Jesse to work in our subdivision and around our homes! Both are courteous, knowledgable and friendly.
Brian Simmons is the Community Manager for Paradiso Villas in Cedar Park. Since he joined PAMco, he has been conscientious, polite and professional. He values the suggestions and recommendations he receives and continues to develop his skills.
Thank you to Peggi Brannon for helping our new POA Whitt Ranch to thrive. There are learning curves to a new development, and when we have questions or issues to resolve Peggi and PAMco have been there to guide us through it. They get the …
Diana was very quick to answer all of my questions and take care of my needing access to the subdivision (it’s a gated community). Very efficient and pleasant.
Diana Chavira assisted me with getting into the system to use the Cell Gate app and also updated our gate remotes in a timely manner. Much appreciated! Laura Gwillim
Thanks for the prompt fixing of our issues!
Edit: it’s clear y’all are coming after us. 12 dollars for “certified” mail?! I …
Worst HOA I’ve ever lived in. They habitually send violation notices AFTER whatever issue has been fixed. They patrol the day after trash pickup to see if anyone has left a cab out too long and send yard violations after several days of …
Horrible HOA management company!! Office does not respond to request for information. I have been trying to get access to my online account and can’t get anyone to call me back. When you use the online portal for requests they never respond and then close out the request.
I live in Donnell Parke. I have spent over $150 on dog care last week because I was told my fence was going to be painted. Nope. I overpaid on a bfill or roof replacement, I have not received a check that was pro.ised to me 3 months ago. Not impressed at all
We live in RR in Somerville. I have fought with them for over 2 YEARS about our neighbors not maintaining their homes. Weeds 5ft high. Fire ant mounds. Peggy who is “new” said she had never emailed me or was aware that there were ANY …
I own a rental property that is in a neighborhood HOA managed by PAMco. I have owned it long enough to have dealt with two other companies. I must say that this is the first one that actually treats the owner as a customer as opposed to a bother. My question was answered within a few hours.
This company has no 24hr urgent help/ maintenance services for its customers. The urgent option goes to the owner’s voicemail. Further, our community has had numerous maintenance requests submitted which have either remained in disrepair …
This company is more of a nusence than a help. The HOA is a group of homeowners, and this is a company that sends violations every chance they can just to charge you money. They will say your yard has weeds, we it really doesn’t and then …
The management company is a complete joke. They do not enforce any HOA rules such as overgrown yards, cars parked illegally, etc. They have lost thousands of dollars of member dues to a bounce house rental company that showed up hours late …
We’ve lived in our community for four months and haven’t received our gate remotes despite filling out a gate remote request form (twice) and repeated follow-up with our HOA rep. They also aren’t very responsive to email. It’s common for us …
Terrible HoA service. Only thing they care about is whether trash cans are outside instead of actually taking care of the community.
I wanted to share my positive experience with PAMCO. Edith Gomez has shown professional response and very timely attention to details concerning all requests that I made. I enjoy working with Edith and PAMCO.
Over the past couple of years I have had the opportunity to deal with PAMCO’s team for various reasons and issues within my Harrison Hills subdivision. At that time I was on the HOA Board which required me to be interactive with them. When …
PamCo is a Stellar organization!
Due to a loss of a job ,the past few years have been tough for us in many ways! Financially the worst. PamCo has listened and worked with us, for us to finally …
I give this 5 star rating only after Tasha Dupree took over as our account manager. Tasha responds to me in a timely manner. Her knowledge and guidance is very helpful. She makes being a Board President easier. Although I know she has a lot of other clients, she always makes me feel like her one and only client. Thank you!!!
A global pandemic i’m sure is new charted territories for any company let alone a property management company. I would like to mention that Tasha and Kyle are both extremely helpful in getting the community what they need. I’m sure we come …
As a board member of Terrace of Woodlake HOA I have had several opportunities to work with Kelly Nohl from your organization and I would like you to know how professional, polite and genuine she has been every time I have encountered her. …
Had this team out today to install some things for our subdivision to enjoy. What an awesome team these guys are! Mark, Alberto, Landon, and
Kelly are hardworking, professional and helped make one subdivision a much …
As the Treasurer of our HOA, we took 8 months evaluating several management companies. PAMCo won our business. Furthermore, PAMCo has delivered on ALL the aspects which were evaluated and communicated. …
Diana Chavira was so helpful with ensuring that our gate remotes were properly configured! She responded quickly to our requests and provided wonderful, friendly customer service. Thank you!!!
As a 3-year board member and Treasurer of Arboretum Park Condos in NW Austin, I appreciate the exceptional service we receive from Shadana Chancellor-Hurd at PAMco. Shadana has been our property manager for the last 4 of the 6 years we …
As a long-time board member of the Savoy HOA, would just like to say what a pleasure it has been working with PAMCO. In particular, Peggi B. and Kelly K. have provided fantastic customer service…always with prompt and helpful responses. Very professional, yet patient and understanding. Would highly recommend PAMCO and their team!
Alondra was very helpful and patient with me whilst I was setting up my account as a new owner.
Calm, professional and knowledgeable throughout my call, Alondra made the process stress free.
Two Pamcotx employees have been very helpful to me in the past two weeks. I was experiencing difficulty logging on to my homeowner’s account. There appears to have been a mix-up with a previous account. Jonathan quickly responded by email …
Pamco is the absolute worst HOA management company ever!! They have no problems with driving by and taking pictures of peoples yards yet they can’t even maintain the property that they’re supposed to maintain!! Such as parks, common areas, …
Since PamCo has been managing our HOA our finances have gone from always being short of money to finally having extra to set aside. Brian Simmons has been working with us and is very easy to get in touch with. He is professional, friendly …
I’ve worked with PAMco for almost 7 years (4 years as an HOA board member for four years and HOA president for 3 years). When PAMco invtied me to give them a review I was pleased to agree to do it. …
Brian Simmons at Pamco has been a terrific manager of our HOA. His comprehensive understanding of HOA management has enabled him to be a terrific steward of the community guidelines for both the residents and the board of directors. One of …
I just had the most pleasant and informative phone call with Blake Robinson. I needed help getting a login for the new website and he not only set me up with a temporary password but he went through all of the work to make sure I got logged …
Pamco is terrible HOA management company. They will not manage the smallest repairs to the amenities in your community. They are to cowardly to hold meets because to many people show to complain about things not being done so they hide …
I’m giving PAMco a 5 star review because of their ability to take the “hard stuff” off of your plate and be the middleman for our HOA. Thanks to the direction of our property manager, Brian, we are able to get a lot of our problems taken …
PAMco became our condo administrator about 7 years ago and has steadily addressed the turmoil we were experiencing then. As a condo community with stand-alone homes and an ineffectual covenant we were presented with some unique problems – …
My kiddos and I just moved into our new home. The pool is directly across the street, and them wanting to be able to have access mattered more than anything. Given obstacles of the fob being programmed and the protocols for COVID this was …
I live in Carmel in Pflugerville. Please do whatever you can to avoid Pamco as hoa management. You will be over charged and will receive nothing in return. Our neighborhood’s common areas look horrible despite us paying Pamco budgeting 44k a month in landscaping.
Shadana has been most excellent to work with and gets things done in a professional, respectful manner – always keeping the owners informed. I own 6 units that she/Pamco manage. Thank you Shadana!
We had to bring Pamco on board last July (2019) after a fiasco with our previous HOA management company. They jumped right in and have done a fantastic job of responding to our needs for organization, repairs, etc. I can’t say enough about …
I emailed Pamcotx to get our gate access clickers updated as they weren’t working on the new system. Diana Chavira promptly responded to my email to advise us she had fixed our problem and answered my questions. Very happy with the service she provided.
I would like to say this team is above and beyond as far as a management team. I’ve worked with many and they are so different than all others. They’re always friendly, informative and there 100% for the communities they manage. Mark H., …
Alondra helped me so much with getting our late fee waived due to misunderstanding on payments. We initially thought our payments where apart of our mortgage and just found out it’s separate. She really help me in finding out information and also was very good with communicating with me. Thank you again.
My family recently moved into the Springbrook neighborhood where PAMco manages the HOA quite nicely. The homes are well monitored (without being too heavy handed on violation notices) and common areas are properly maintained and enjoyable. …
I am new to the subdivision so I have lots of questions and probably don’t submit them correctly. Nonetheless, I have been working with Diana Chavira at PAMCO and she has gone above and beyond in helping me. Any issues are dealt with …
I am totally fed up with these guys, These guys maintain the communities like trash, if you need any example just go to Carmel, Pflugerville, Tx. They raised the prices from $25 to $60 per month. The worst in the town is PAMCO. Their customer service is just like their maintenance which is even worst and trashy.
I am so pleased to congratulate the wonderful staff at PAMco!
Every experience with Edith, in bookkeeping (straightening out the transfer of …
Terrible at communicating with homeowners. Lack luster company. You can never get ahold of ANYONE or have someone answer any questions you may have. Emails never get returned. Very unhappy with their management of our neighborhood.
As the HOA President of a small community on the N. side of Austin we are very happy with the service we have received from Mr. Brian Simmons at PAMco. I understand the frustrations that some have expressed in other reviews because we have …
My experience with this organization has been less than stellar. I submitted a request which was communicated back to me as accepted. When I read the approval the governing body approved 50% of the request. Thankfully I had time to adjust. …
I just want to speak about the wonderful customer service I received today from Blake Robinson at Preferred Management Association. As a homeowner this Association services, I was looking for some detailed information on my account. After …
I have been very pleased with the overall experience with PAMco. Our HOA has had some issues with previous management companies and it is just nice to have open communication between the Directors and staff @ PAMco. We have been with PAMco …
I have a tenant in the unit I own. He reported a leak to the management company I work with and they communicated this to PAMCO on June 1st. There was no response from PAMCO for three business days and no action was taken. I was not …
In the process of purchasing a home within a Pamco managed community and had a million questions. Diana helped me through everything during my option period (some things twice) to clarify serval items within the community. Very responsive and helpful.
I owned a home in a community that PAMco managed, they were given the contract by the developer. There were many issues with their level of service and after I was elected to the board we terminated their contract and found a new management …
I just wanted to share my positive experience with all of my communications with PAMCO. Thank you, especially, Diana, for answering all of our questions and helping us navigate the condo questionnaire and condo insurance questions that my credit union is asking regarding refinancing our home mortgage application.
Gates are constantly broken, pool was never built – yet we pay HOA fees based on one existing, landscapers hired by PAMco routinely do not provide adequate or reliable service. …
HOA management is extremely slow to respond to any request for information. When you use their online portal for requests they never respond and then close out the request. I would be curious to know what HOAs they manage that are not …
In the past, I always had a terrible experience until recently when I had the pleasure to work with Diana Chavira from HOA team. She was extremely prompt in her responses and was able to resolve my issues right away. If it wasn’t for her, I would be clueless on who to reach out to for issues and concerns. Thank you!
I have worked with many HOA companies. This week we purchased a property managed by PAMco. We were hoping to get amenity keys ASAP. My expectations were low based on past experiences with HOA management companies. PAMco responded to my …
Pamco is a great company because they hire great people like Monica who is efficient, smart, and kind. She makes sure things are done well and should a problem arise, she gets it corrected fast. I feel grateful and satisfied whenever I contact them.
I’ve had my fair share of management companies for different associations I’ve lived at and I will say that PAMco is the most organized and has the best communication. We have worked with Shadana for our condo association for years and she …
I had a few questions and thoughts on my HOA account, I talked to Alondra Ortiz, who was more than helpful and made everything easy and helped me step by step. Thank You Alondra!
Had a great experience with Diana Chavira recently. She was able to help us with our gate remotes and kindly stepped us through the new system and how to transfer our codes so the gate remotes would continue to work. I was pleased with her …
After seeing a lot of unusual charges on our HOA statement I called Pamco and talked to Alondra Ortiz who was so helpful. She got us the wavier application sent over within minutes. We got disconnected and she called me back quickly. If you …
I recently contacted Diana Chavira @ PAMco concerning a water leak issue on my property. She was courteous, professional and responded promptly with the information I needed. I very much appreciated hr helpfulness.
Alondra O was very helpful today. She helped me resolve a problem I was having with not understanding how to complete an outstanding payment through my condo’s portal access. She was kind enough to send me a waiver to remove $90 in late fees. We appreciate the partnership with PAMco at One Barton Place.
My experience with Pamco was great because of Pat Hallander! She was very patient with me as I was trying to login to my residential portal to submit a request for approval to add a deck to my new in Arrowpoint Subdivision. She walked me …
I called to make sure the delay in our refuge would not affect me receiving any violation.
I received a call back in less then 30 mins from Blake who was …
HOA was 25 dollar a month they increased to 60 with no reason.
I PLACED AN AUTO PAY I NOTICED THEY HAVEBEEN CHARGING ME 84 DOLLARS A MONTH THIS …
The absolute worst and most worthless HOA I’ve ever dealt with by a longshot. They have no problem driving around the neighborhood taking pics of weeds in people’s yard but refuse to handle the weeds in the community spaces or pick up the trash from all of the construction. Pass them by.
I called in to pay my HOA fees and I spoke with Alodra Ortiz from PAMCO Billing dept. She was very friendly and helpful and allowed me to make a payment arrangement in 2 payments to help cover my HOA fees. She was very understanding as I …
As the Treasurer of our POA, I interact frequently with the PAMco accounting staff. They are always very responsive and take great care with the work they do for our POA – from paying bills, producing financial statements, keeping up …
Worst HOA I’ve encountered and that says a lot. Our monthly fees were just almost tripled and yet we aren’t getting anything in addition. They are paying an ungodly amount of money on landscaping and padding the pockets of a board member …
Diana is very responsive and follows through on requests. She is a very good communicator which is so important when working with a community of homeowners.
I recently had to work with Diana Chavira at pamco, the HOA for my parents home in woodford estates. My mom recently passed away & there were so many things to be taken care of & Diana was so respectful, helpful, nice, understanding & knowledgeable about the whole process! It has been a pleasure working with her!
Our community has been with PAMCO for about 3 years now and as a BOD member, they really are amazing. First there is Doug, he is the owner of PAMCO and the guy is personable. He is upfront and honest and actually cares. He checks in with …
If you want to have your community managed by a company that does not care about you, PAMCO is who you should hire!!! Hands down! New home owners will experience a complete lack of maintenance on their end. Our community pool is a …