I had to go to the ER, (I have horrible doctor anxiety, so I was terrified) I felt instantly comfortable and taken care of. I got warm blankets and a slushee and was always informed on what was going on. I’m so pleased with Sparrow and thankful to know they’re there.
Stop replying to these reviews saying it doesn’t reflect the qualify of your hospital. It clearly does, since most of the reviews are negative. And the number you post doesn’t even work.
Went to a clinic… got transferred to Sparrow’s ER because it was “more serious” via ambulance. They moved me from the private room and made me sit next to other patients in one room (about 12 other ill patients on brown couches)… I even …
Thought this was a good hospital until I was brought in after a domestic violence incident. I was treated terrible never given any meds for trauma or a script for anything. Had to wait 3 months to get into a therapist to get put on meds for nightmares and anxiety. They didn’t treat my knife wounds either.
I had watch the news and sparrow said paitents coming into emergency was allowed 1 person with them. So to day i took my wife and they stopped me at the door and denied me access to her so i called and they told me the news advertised and …
My mom was on the 4th floor 424-1 during 10/2020 and she said it was the worst treatment she has experienced.she said the nurses were incredibly rude, hateful..they wrapped her legs wrong so much it was painful and she was told to deal with it, and im more upset about someones handprint mark being left on my mother !!
Dr. John Garrett Llewelyn, M.D. saved my baby and my life by hospitalizing us. I really appreciate Sparrows kindness while I was stuck there for 5-7 days. Baby Christian and I are happy and healthy thanks to the wonderful staff. Dr. Llewlyn …
Checked into the ER at 10 AM—it is 4:30 pm and still no answers. I have no clue what is going on. My pain is still extreme and I’m in a room with 13 other confused people. We aren’t allowed visitors and there’s NO communication. Would never come here again.
Not sure why there are so many bad reviews. So far we love this place. My wife is going through a very difficult pregnancy and they have been great. We’ve had 25+ visits combined between Sparrow Ionia, and Sparrow Lansing. Many great people work here.
Took my son (6 yrs old) to see his mom. He has to be 12 to visit his mom. They couldn’t tell me why other than “because of covid” I’d like to know the difference but the couldn’t tell me. It doesn’t matter if you’re vaccinated but it matters if you’re 6 vs 12? What a joke of a place and check in personnel.
When I was admitted to Sparrow Main from St. Lawrence, St Lawrence had just told me to take my own Geodon and given me graham crackers to eat with it because you must take it with food. Geodon is an anti-psychotic/mood stabilizer that puts …
This review is for the billing department of Sparrow Medical CORPORATION. I went to Sparrow Eaton E.R.(Dec.7, 2020)with pre-approval from the Veterans Administration ( Battle Creek-their approval means the V.A. will be responsible for …
The only person in this hospital that treated me like a person was the very very nice lady who did my ultrasound EVERYONE ELSE VERY VERY TERRIBLE HORRIBLE I LITERALLY ALMOST DIED PUTTING MY IN TRUST IN THEM VERY UNSANITARY WHILE GETTING …
This hospital and it’s staff are the most incompetent team I’ve ever dealt with. Losing orders, scheduling errors, excuse after excuse, placing blame versus being professional enough to say we screwed up and offer a reasonable …
Our daughter went to sparrow via ambulance to emergency today. Wheeled into waiting room with 50 other people waiting to be seen. Our daughter waited 2 hours. I will not take my DOG to that emergency n I ended up taking her to Owosso …
World-class hospital in Lansing, Michigan, USA. Professional. Clean. Safe. Caring. Thank you to the Sparrow team for everything. I am so grateful for the care I received. Special thanks to Dr. Alison McLaughlin and Dr. Louis Rashid and their teams.
absolutely do not go to the sparrow emergency room. they nearly killed my diabetic spouse, gross negligence is running rampant there, go to mclaren instead always
Nurses and doctors strictly follow unsanitary practices touching their patient with dirty hands, despite there being 100’s of sanitizing stations throughout the hospital. Staff is unfriendly, rude, not helpful what so ever. Doctors will …
I am shocked at some of the reviews because I truly did not have any issues with my inpatient stay. I have found the staff to be very nice and easy to talk to. I felt that my medical concerns were addressed and would recommend others utilizing the services provided by Sparrow.
My experience was great until I had my baby in the Mother baby unit September 2016. There wasn’t a Nursery to have nursing staff look after baby so I could get some rest!!! This practice is completely unsafe for an unrested new mother who …
Got the the ER at 9 am.. I was waiting 3 hours when i got to see a doctor’s she was so rude to me kept tell me to unfold my arms when i could not . My whole body was seized up. I was so up set . …
This facility made made a difficult time for my family turned into a nightmare. This “teaching” Hospital has a few things to learn . They definitely violated a standard of care . Waiting to post our story, but I will never go to this place again or trust their team of doctors approach again . Unethical to say the very least.
It’s not every time you get a good RN and a good PA in the same visit! You guys rock thank you for all that you guys do on the frontline! Staff here are very nice and polite. Thank you guys again!!
Labs were to be drawn at home for my husband. Scheduled for weekly lab draws. they did not show up. Inquired about their no show and was informed they had a lack of staff available. wouldn’t you think a courtesy call would be appropriate or have a soon as possible date for lab draw? No. Will be seen next Friday 😕 …
Update: the surgeons never went over the risks or told us about having a spincterotomy and putting a stent in place. Never once did they mention that imaging would be nessesary to make sure the stent came out or that it could clog in 2 to 3 …
My wife gave birth at Sparrow Hospital and the service was excellent, every single person was professional and nice, rooms were clean and we had a lot of freedom on the delivery process. As a foreign, I appreciated the calm of the staff, it helped us to go through this stressful event.
Was sent to Sparrow for a “test” my normal Doctor wanted and I was assured everything was covered under my ACA coverage otherwise I would have refused service. Year or so later I get a delivery from someone claiming not to be from the …
I was admitted to sparrow for ten days before delivering my twins at the very start of the pandemic. The whole OB team made me feel so safe and cared for in a very scary time.
My biological father was admitted here during covid and they were so helpful. My father was brain dead and when I asked for straight answers they gave them. Very professional and understanding. I know they have difficult jobs and they handle things so well.
Went to ER after gettin 2nd/3rd degree burns on my arm and head. They got me in almost immediately which was good, but they did absolutely nothing other than that. I’ll put it this way, everything they did at the hospital I could’ve done at …
Just waited with my friend in the pediatric ER here for about 4 1/2 hours when he could’ve been out in 2. No communication between workers, no urgency to help you out. Multiple occasions where we sat in the room without anyone checking in …
I received exemplary skill, and the finest care by the many nurses on 10 West Tower during my recent hospital stay. They are the most efficient, caring and knowledgeable staff and provide ALL patients with the utmost in care. I highly recommend them all and feel they should be commended for their caring, gentle ways.
If an employee has been with you 16 years, and has run out of ETO/PTO due to cancer, you’d HELP THEM, right? Or would you exploit your employees to pool their sick days to cover the gap? An email to “Help One of Our Own” has been circulating and it’s a TERRIBLE reflection on this business. Do the right thing!!!
I found swollen lymph nodes on my husband’s neck, NP, at regular dr office sent him for chest xray and ultasound, had to wait for the ultrasound at a later date and she put him on amox-clav for possible infection. He had a very serious …
Got into a car crash accident I got surgery on my rib and arm and still in the hospital waiting to get surgery did on my ankle have not had my bandages changed since I have been here they have been on for at least 3 to 4 days now have asked …
I worked here for over 10 years and I would never go there again they killed my father. He was in rehab to get his strength build up because he was on chemo for lung cancer. Everything was going well until he fell one day and hit his head …
I’ve been to Sparrow multiple times. You cannot judge an ENTIRE hospital based on the experience of either good or bad care-givers. You should be able to judge an entire hospital though because they are employing either good or bad …
I have never been to this hospital ever in my life! Just received a bill from them! I will not pay it! I had to google it to find out where it was! Peace out! ✌️
This is the worst hospital I have ever been to in my life I have been sitting in the ER 8 hrs and nothinggggg they don’t update you the nursing staff is about rude as all get up and they don’t seem to care about much. They even lacked basic …
This is not a good hospital. When u get released they tell u a couple minutes before then they kick u out and then make u wait by the cafeteria. They don’t give u enough time to even get or tell someone to get a ride. I will never go back.
Not very impressed with the staffing on 10 NICU step down unit. My Mother was there recently there for a stroke, and I was very unhappy with response times when patients who were immobile. When I mentioned it to the Blue clad young lady, …
Absolutely worst service I have seen in my life! Roommate fell on the concrete and split his forehead open and would not stop bleeding! We went ER at 11:30pm checked right in a room 10 mins later a doctor came in asked the same stupid …
I’d like to start by expressing how wonderful my pediatric nurses were all three times. Specifically Kelly and Rhonda. You two made these stays much easier on me. (I have severe anxiety so these stays were extremely hard on me). Kelly once …
I have been admitted here for fluid and swelling on the neck. The morning after i was admitted i had a doctor come in and ask me how my hand was after surgery. I wasnt there for hand surgery. One nurse is constantly question why the nurse …
I drive over the road and was 8 hrs from home and scared after I had an accident. I had a hurt back and had no one within at least 250 mile. Everyone was fantastic with helping me physically and emotionally. I’ve never seen or had such a …
If you need mental healthcare, DO NOT go to this hospital. I experienced neglectful and harmful care which significantly worsened my condition. Even for physical health I can’t recommend them. I don’t know anyone who’s actually had a good experience receiving treatment here.
I want to thank one of my caregivers from my recent stay at Sparrow. Laura Johnson was one of my nurses on the sixth floor of the orthopedic wing. She was so caring and efficient in handling my case and did everything she could to see that I was released in a timely manner. Thanks so much Laura.
If you want quality care and privacy DO NOT COME HERE!
I can hear them saying my full name and room number outside in the hallway and laughing about me. When I saw the doctor. They told me I had the flu after he …
This place is chock full of the most incompetent staff I have ever witnessed in a hospital. My grandmother went in for low sodium and ended up falling out of her bed and breaking her femur. Total incompetence. This hospital is wildly under …
Some of the nursing staff on 7 foster went beyond for my husband. You are the best. Cant say anything good regarding case management for that floor. Doesnt do her job. When asked about finding a facility closer to home she said google it. Is it not case managements job to work for the patients?
my experience with sparrow hospital was absolutely unacceptable! I was induced on Oct 3rd to have my daughter, I was in active labor for 96 hours, I had her on Oct 7th. After DEMANDING a C-Section, I was told I was only doing that because …
10 hours in the emergency room lots of poking never a cure , told me they were going home I would have to wait till Monday . Then wouldn’t let me go after 10 hours the nurse marches in with a bad attitude grabs all the ekg cords at once …
Now I remember why I switched from sparrow to McClaren.
1. Sat in the er waiting room for 2 hours, before I jump left. I’m not gonna wait so long in pain, when I could be in pain at home, and comfortable . …
Very unhappy with the emergency room. They were very rude send my granddaughter home while she was still sick, we had to go back after two hours.She was in the hospital almost a week after that. She is still sick, we are making plans to …
My 90 year old Grandpa was in for two nights last week and where do I begin?…. they never moved him out of emergency into an appropriate room… they made him lay in his own clothes the entire time – down to the single day Depends he was …
In nine years of dealing with pediatric leukemia, I never had a more traumatic experience, including diagnosis day. That’s saying a lot. I waited three years to the date to post a review, because I didn’t want to post when I was angry. …
Long wait times for pediatric ER. 4 of the 9 patients that were either there when I arrived or arrived during our wait, left to seek emergency care elsewhere. Terrible management, not very efficient. Waited 3hrs 45 min to be seen after …
This is a small town community hospital. It is only good for basic care. Don’t expect great things from this place. They don’t spend the resources to educate their employees. They don’t spend the money to provide excellent patient care …
Worse emergency room ever. I’ve now been here for over 2 hours waiting in the room with multiple people being taken back after me. I am pregnant and have not had ANYTHING to eat or drink in 2 days due to vomiting. There have been 2 other …
Waited over 5 hours in the emergency room at a usually unpopular time just to be placed in another room for a few hours and then released without much question. The charge for the ER itself is ridiculous plus the staff is non-enthusiastic at best. I can’t think of a worse medical center to be at.
I took my best friend to the ED with slurred speech, disorientation, and balance issues. Her blood pressure was 220/120.!! They did a ct scan and put her out in the waiting room. Within an hr. the scan was back showing a stroke and 2 blood …
I was in a really bad car accident 2 days ago tried to go here last night because my head hurt so bad and nothing was helping after sitting in the waiting room for 2 hours and not 1 not 2 but 3 people who got there after me were already …
Don’t bother calling ahead to get an estimate on a procedure! Because I don’t have insurance, I called ahead to get an estimate on my procedure. To my surprise, I was billed for twice the amount of the estimate after my procedure, which was …
I went in for the birth of our son at the end of October. We wanted a medically supervised, natural birth and everyone was incredibly respectful and supportive of our wishes. My birth plan was completely unnecessary! Everyone was incredibly …
I was taken to this hospital from work in an ambulance from a fall I had at work. The room that I was put in only had the most minimal basic monitoring system. They found I had a broken knee cap. They pumped me full of pain meds and …
Very happy with the doctors and staff here. Father has been admitted here quite a bit due to his cancer, and blood loss from internal bleeding due to ongoing problems. E.R. can be painfully slow most times of the day, but seems to be …
I was in a car accident earlier today, and when I came into the ER, I was seen very quickly. The trauma team & nurses were all amazing! My husband and kids came with me & the chaplain was very kind & helpful with my young daughter who was …
One of the most inconsiderate hospitals I have EVER been to when it comes to your time. They could care less how long you’ve waited because if you aren’t dying on the floor of the waiting room they WILL NOT SEE YOU. Posting this as I sit …
If you’re coming here to have a baby, you’ll probably be ok. If you’re coming here to have surgery or any other serious procedure, then be very careful. You’ll likely receive terrible care and be overbilled for it by the incompetent …
It is a very busy hospital. So if it’s something small or trival go find a smaller hospital. My Dad had a 104 fever & was septic. He was in the ER for 8 hours in a room before getting upstairs. Like I said busy high volume hospital. The …
Worst hospital I’ve been to. I wouldn’t send my worst enemy here. Go elsewhere if you want actual health care. Horrible staff and bureaucracy. Uneducated, apathetic, ignorant, bad attitudes, and just plain bad at their jobs.
Do NOT go here if you can avoid it! They don’t care, you’ll wait hours upon hours just to leave with no actual answers. We were there for 6.5 hours with not a drop of compassion. I’m crying in pain and don’t even get a bed to lay on. No, …
My daughter was a shooting victim this summer. The first stages of care were awesome but once she was moved from her first ICU room the care and well being off my daughter went downhill. She was stolen from by a nurse, I had to perform …
Rude, unintelligent staff. I’m definitely not interested in responding to your generic copy and paste response that you put on ALL of the other negative reviews here. Teach your staff basic human interaction skills, especially when you deal …
If you like dying or spending thousands on copays to be forgotten in a room for six hours while bleeding internally sparrow is the place to go. If you’re ever less than satisfied just call patient experience so your grievance can be stored in file 13.
I shouldn’t even give this hospital 1 star I was in a car accident and was their for 4 days. And they were under staff and it took them 1 and a half hours to ANSWER MY light they had a iv running through me so fast that I had to go to the …
My husband and I spent an entire week in the labor and delivery/mother baby wing of the hospital. We were cared for with professionalism, kindness, and patience! I cannot be more pleased with the nurses and doctors we met and worked closely …
The staff are exceptional, even under the stress of COVID. I spent a lot of time there as the support person for a patient. Be sure to know the most current COVID rules for both patients and their guests. It’s a good place, clean, Starbucks, space to distance and great docs and RNs… Along with support staff.
I saw Sparrow recently for some semi-acute abdominal pain. I showed up to the ER wearing scrubs(from my job) and I got a lot of questions if I was showing up for work or if I was actually a patient. I arrived at an off hours time and was …
Hospital is slow, workers were ridiculously unprofessional and rude, no communication without actually following a doctor around until they help you, over 2 hours wait times (common there), prioritizing other patients over you, (possibly …
First day in ED, the care was terrible and woefully incomplete. We had to come back in less than 24 hrs, and 2nd day in ED, the care was excellent. Night and day!! From there, inpatient stay and surgery, all excellent. But I couldn’t …
I was in the ER for 4 hours before I even got seen, but after I was seen, the process went much quicker. The doctors/nurses were very courteous and helped me with my pain and anxiety every step of the way. The only reason I gave Sparrow a 3 …
If you have an emergency or need to come in for a visit, you better have a lot of time on your hands! The wait times here are ungodly and every time a nurse or attendant leaves the room, be prepared to lose a half hour of your life. I’d rather do the checkups myself than wait around for these people to care!!
Dr. Borgess at the Clinton location was rude and unprofessional. Ordered a test without even seeing me or letting me know why.
They did an ultrasound (no other tests) to check for DVT (blood clot) and then …
I had the worst experience with Dr Keel. On my discharge paperwork she had my dad name down for contact information. He only been dead for two years. Meaning she did not ask about my parents medical history …
I worked here as a respiratory therapist for 3 years. I would not recommend it. I’ve seen, alot of patients get injured and neglected here. It’s shady! The staffing is a big issue and also management. Drive your loved ones to U of M, Spectrum or Beaumont for serious stuff not Sparrow!
I came in after suffering head trauma falling. Took hours to get anything for pain/nausea, but at least they gave me a vomit bag ( I couldn’t stop throwing up). Didn’t take any precautions with my neck or head pre-X-ray. No neckbrace, and …
My fiancé delivered our baby here and we had such a great experience, even during the pandemic. We were treated respectfully and she got amazing care from her doctors and nurses. I would highly recommend sparrow for baby delivery!
I have been going to Sparrow Hospital for many years four different things but recently is for lower back pain the pain management clinic is fantastic the people are so caring and knowledgeable and I’m happy to report that my back is doing …
Worst hospital I’ve EVER been to by far! The waiting period is about five hours and once they collect tests from you they misplace or drop them on the floor. I waited in the results area over an hour before anyone ever told me they’d …
I was very disappointed by the care I received at Sparrow’s Emergency Room (Michigan Avenue). My wait time exceeded 7 hours, I received treatment that was very expensive (and which I deemed inappropriate to my situation), and was …
Jan 2, 2018 I lost my son at Sparrow Hospital at just a little over 4 months. Upon my arrival, into the ER I crawled. I was in so much pain and very aware that I was in labor After 30 minutes of them trying to figure out what to do with …
During my mother’s admittance from an inoperable stroke – she received the utmost attention and professional care from the unbelievably kind nurses and case worker of 9-W. Sparrow is a very clean and orderly care facility with plenty of …
Dr.Heilman and the staff at Sparrow have always taken REALLY GOOD care of me over the years. I have epilepsy, it’s been VERY poorly controlled without the help of the staff at Sparrow, and all the work they do at times I feel like I …
My elderly father has received terrible care at this hospital. We had to hire an outside nurse to oversee his care while we were at work. They are supposed to come in once an hour and they maybe come every 3 hours. They were extremely slow …
My oldest granddaughter (age 3 ) had surgery here at Sparrow in Lansing.
My youngest granddaughter (age 7 months ) was born here at Sparrow.
We have been extremely impressed by the friendliness of everyone working at …
I was fairly disappointed in this location. So far my experiences with any Sparrow location has been awesome. This location I would not recommend what so ever. The ER was incredibly dirty and the wait time was ridiculous. I am giving it two …
We’ve used Sparrow for decades (literally) and have had largely good experiences in ER, on the various specialization floors, and in Mary Freebed. Nursing staff is friendly and conscientious and goes over and beyond to help. Doctors listen …
I called for a patient room. Gal didn’t even answer the phone with a hospital name or Dept. title. Just Hello, I said I needed to contact patient. She very curtly said “what’s the name!” Quick transfer but …
My daughter is here in the ER..I need to stay in my vehicle..which I dont have a problem with that. I needed to uae the restroom..there was a line for the ER. I went to the lobby check in an they wouldnt let me use the restroom down there …
There seems to be some trouble in helping patients, due to staffing shortages, and this creates some confusion about treatment. Is there anything that can be done, to help the situation?
A 2 hour wait for a blood draw is ridiculous. I just came from another hospital that had a higher volume of people coming in and I was able to get in and out in less than 10 minutes from check in time. The “current situation” is just not an excuse you should be using, Sparrow. Simply staff more people in your labs.
TERRIBLE EXPERIENCE. I recently moved to the Lansing area. I called BCN and said I needed a new doctor. They said I had to establish a new primary care physician. They pointed me towards where I could find someone in network. …
My wife and I had our first child at Sparrow labor and delivery two weeks ago. What an incredible experience and a blessing from God! This was one of the best experiences of our lives. We couldn’t have receive better care. The staff went …
Worst hospital experience of all time. I’m an adult and they put me in the pediatrics department. I waited for 2 1/2 hours for a room, when I could see nurses and doctors just standing around laughing and talking. When I finally got into a …
My daughter was taken by ambulance to the Sparrow Pediatric ER. Everyone we encountered was kind, compassionate, and helpful. I wanted to give a shout-out to the security check-point staff/officers. After waiting in line to go through …
The Emergency Room at this hospital is horrendous. Members of my family, including me have been to the ER here multiple times and never once been treated well. The worst experience we had was the following: My wife spent over six hours at …
I was admitted into Sparrow for the birth of my son. My birthing experience went well until after my son was born and the doctor told me that I was having some post-partum hemorrhaging. My doctor thought that he had fixed the situation, but …
My son went into the emergency room and he was so weak and confused with vertigo from covid. When he got there he had to be left alone because of Covid restrictions. There he had fallen out of a chair and threw up all over. They didn’t …
Just had our 2nd daughter here 10 days ago. We had a FANTASTIC experience with all the nurses, assistance, doctors, midwives everyone we have come in contact with. I had issues with my first delivery at a different hospital, relayed these …
I had to wait in the ER for 4 and a half hours but that’s understandable… Doctors cannot be held accountable for a long wait time. My nurse and doctor were both very friendly and willing to offer thorough explanations/answer any questions I had regarding my X-rays, diagnosis, and medication.
Was in a very bad accident and thought I might lose my left arm. The trauma center was amazing. Dr Dubiel did a great job putting my elbow back together. I know he was very concerned about infection and possibly needing a skin graft. …
The Sparrow Billing Department needs a revolution. Their practices and policies are so fragmented and behind-the-times that they make it almost impossible for you to GIVE THEM MONEY and pay your bills and receive documentation that things …
I was recently a patient on 4 Foster, the nursing staff was AMAZING, thank you Danielle, she made everything good, comforting, caring, knowledgeable, kind, and special thank you to Eric, patient care technician, he is so kind, made …
My experience was not very good at sparrow! The nurses were fantastic but I spent a whole day asking to see a social worker or a case worker or my doctor and never did. They always said they were coming but they never did and get m …
Came to Sparrow at 7:30 to visit my husband before I went to work, the check in stated I had to have an exception to be allowed, called up to my husband, he spoke to the charge nurse, she stated to have check-in call 9west, instead the …
I had my baby here last year. The labor and delivery group of nurses were amazing and very supportive. They are the only reason they get 1 star. You’re better off just heading home after that cause the mother/baby center was hell. They were …
My Uncle was in the intensive care unit and I would like to thank the two nurses who were absolutely amazing to him, their names are Katie & Chris. These two went above and beyond care, exceeding everything you would hope for in a nurse …
Unfair labor practices. I would avoid. UNETHICAL. Wife was let go after 30 years because of missing one day of work. All good performances reviews prior. Bad Management
To the outstanding Sparrow staff who attended to my son Michael Jr who came in Wed 3/3 around midnight. First he was ambulance transported, was annonymous, was unresponsive having had a seizure. A major thank you to Cynthia in Night …
Obviously leadership at Sparrow is paying no attention to patient reviews. This hospital needs competition because they operate like they have none. I had to use the children’s E.R. for the first time recently due to our daughter …
In recent months I have had two different procedures at the Sparrow Health Center 2909 building. Both experiences were outstanding from the facility to the nurses/staff to the physician. Everything ran very efficiently and the nurses …
Without a doubtSparrowSparrow HospitalSparrow Hospital is theSparrow Hospital is the worst hospitalSparrow Hospital is the worst hospital I’ve everSparrow Hospital is the worst hospital I’ve ever seenSparrow Hospital is the worst hospital I’ve ever seen in mySparrow Hospital is the worst hospital I’ve ever seen in my life
My grandma when in for a simple colonoscopy two weeks ago and died today at 3:15. She had 3 surgeries in just a few days. Nurses are super nice and took such great care of my family, but just last week we were told she was getting out and now she’ll never come home. I will NEVER go here for anything i need.
Used their OB for my whole pregnancy and it went fine. Went there with my water broken for delivery, they admitted me and from then on all they did was give me things that didn’t help progress labor. RUDE RUDE RUDE nurses I had to ask to …
I came in to the ER for covid and experienced the worst, most rude people I have ever experienced in a hospital. Not only to me but to others. It was dispicable how I saw another sick person treated. I ended up walking out after a 4 hour …
I went to the emergency room on Sunday the 19th of September for an injuries to my foot.from the time I went through the security check,till the time I left, it was actually a pleasant experience. People were all nice ,they spoke,laughed …
I was recently is the hospital for 16 days. I am so impressed with the doctors and staff. Everyone was so nice to me. I was also in the inpatient rehab. The physical therapists, Steve and Jack, were absolutely wonderful to work with. I went …
Terrible experience! My daughter’s dad was admitted Thursday and we had some of the best and worst nurses. When I say worst nurses they are uncompassionate to the patient and the family. His mother was told she could not go into his room …
Everyone working in the Emergency room did a wonderful job. Despite several unruly patients in the ER that night who yelled and swore at the staff (it was really something to see adults behave that way), ER staff remained composed and …
There is no patient care at the hospital. And you wait for long time to be able to get treated in ER. I would not even call their ER as emergency. They never handle patients on time for any emergency situation. Nurses are rude. They only just care to take blood test but diagnose is worse.
Worst hospital ever!! Kicked me out of the lobby at 43 degrees to wait outside for an hour for a ride home! Made my husband leave because no visitors allowed! Unbelievable what our health care has become! Good luck getting another f’ing …
If I could give them a 0 I would. They are awful and the worst. They are not allowing me to see my husband. They think they own the patient. They are not transparent nor good. They are also rude and treat people with condescension and …
As a Texas transplant, I’m still adjusting to some “Michiganisms.” I went to Sparrow Health System ER last night because I was experiencing almost unbearable tooth pain. It was my first trip to the ER in over 3 years. I have a reasonably …
Last year I was hospitalized 3 times over three months. Once for heart surgery. I had a second surgery for cancer at Sparrow in October 2020. Now I have suspicious lymph nodes. Quess what? Sparrow is not doing biopsy. What hospital in …
As a patient and former employee, this place continually amazes me as to the lack of professionalism and communication that abounds throughout almost every department hospital wide. The most recent debacle involved my wife needing an …
I have been managing chronic disease for 17 years. The “care” I received thru the Sparrow ER today wreaks of gross neglect. I will NEVER return to this hospital. After 14 hours in ER, and the drs requesting I be admitted, I am choosing to …
The Worse experience I’ve ever had, The one nurse that attended to me was just to take my temperature get my vital sign, pretty much was just for screening after sitting there for 5 hours not one doctor or nurse came in attend to me I had …
I have been coming to sparrow for over 15 years and I have to say it’s consistently improved and continues to be exceptional! There have been times here and there I could have had better service but they continue to take great care of me …
Doesn’t deserve negative reviews. I was born in sparrow, ive also had my life saved at sparrow. The staff is usually very kind and respectful if you treat them with respect. The kind of stuff I’ve seen these employees deal with in the e.r …
The beginning of my visit didn’t start out to bad, then we actually got checked in and seated and waited over 2 1/2 hours to even get us back in a room which is alright I get they are busy, BUT the staff was down right rude and …
My mother was here for about two and a half weeks and they took very well care of my mother while she was there before she passed away November 3rd 2021 nurses and doctors did all they could to make her feel comfortable. the 10th floor did a very awesome job
Found the ER Dr, (Dr. MC
Millin) RUDE and not helpful. My mom refused a CT scan yesterday as she just had 0ne done 2 months ago. Then we were ignored until we gave up and asked to …
Their ER staff couldn’t even diagnose a simple spider bite. Total waste of 6 hours of our time and unnecessary testing, very unprofessional. Not one of their doctors even bothered to actually examine the patient. Their incompetency and …
Check in staff had almost zero compassion. Waited in the waiting room for a hour and a half as I was puking and other ending blood. They’re was someone else as well next to mr that was completely blacked out and not one nurse checked on …
We’ve been exclusive patients of Sparrow since moving to the Lansing area 6 years ago. I’ve had all three of our babies at Sparrow, one of which was hospitalized for meningitis 6 weeks later. I’ve had back surgery and my husband has had a …
Worst experience ever I went there for nausea , dizziness and vomiting. I didn’t get any help after being there for 5 hrs all they did was tell me in front of a group of other people that you have a uti and that’s what’s causing your …
Do not go to this hospital, worse patient care I have ever seen in my life. My dad Went in for a same day blood transfusion, came out 5 days later confused, gi bleed, and constipated so bad he had an impaction. On top of that we requested several times to speak with his doctor and he was literally avoiding speaking with us.
Went to the ER for a concussion as part of a recommendation from Urgent Care who refused to do any sort of tests for it. I went to sparrow where I waited for an hour and a half just to have a nurse practitioner tell me that they weren’t …
I brought a close relative in that was suffering from hallucinations and to get them detoxed off of alcohol. Im not upset that I was there from 5 pm to 1am or that I even had to petition the hospital for a 72 hour psychiatric hold. I was so …
If you care for yourself or your loved one avoid this hospital. The physicians will not listen to the patient or their family. My husband has been hospitalized numerous times the past year all over the state and we have never had any …
Very unorganized and not as sanitary as a hospital should be. Also where is all the staff? I walked into 2 separate buildings just trying to find an employee to tell me where to go. I sat at the front desk in their TCI building for 30 mins …
I’m not dead. I should be. I had Guillain Barre, Covid 19 and a broken ankle. Went on a ventilator, had blood pressure of 210 over 140, then respiratory failure. I spent six weeks in ICU and two in Mary Free Bed. …
This hospital is failing! One behavioral specialist? One? Family has been sitting for 18 hours and still have not seen anyone!! How do you function? Sad that people can’t get the help you need when they are being paid for it, just not doing ANYTHING! Sad day when people in the capital city of Michigan can’t get community mental health.
Never received a bill for $100, went to collections apparently. Credit score went from 790 to 600 something, good thing I randomly decided to check my score or I still wouldn’t know. …
Nurses are so rude you want to slap them , they don’t let anyone come in with you but will try to stick covid patients in the chair directly next to you. I was having a miscarriage and had to wait 7 hours to even be seen by a NURSE! On top …
Let us know how many of your RSV patients took the covid shot you keep pushing on them before they make our kids take it for school. Time to take your head out of the sand and leave the kids alone.
I had a great experience here. All of the Emergency Room staff did an amazing job, and Nurse Kristina went ABOVE and BEYOND for me. It was THE best and fastest emergency room visit I have ever had. THANKS to all of you! You are appreciated!
If you ever have any reason to go to a hospital, please go anywhere else. I know the staff is trying hard to treat everyone during covid, but they are always understaffed and not properly trained. Wait times are horrible and if you do treatments like dialysis they have no clue how to handle it.
When I was younger, Sparrow was actually a good hospital with a great reputation. After my latest experience there, I can see why Sparrow has so many negative reviews now. I understand that we are in the middle of a global pandemic and that …
Been sitting in ER for several hours. Brought my mom here for possible blood clot in leg. I’ve asked for an update around 5-6 hours ago, still no word. They took my mom somewhere when we first got here, left me in waiting room. This …
I had the best Emergency Room experience quite early this morning. My chief complaint was dental pain. I know, unconventional to go to the ER for dentistry, but I was in a place where I wasn’t going to make it until 8:00am to call the …
Husband has been in the ICU and his family lives far away. We’re trying to take turns on tending to him as well as keeping him comfortable. But the staff is absolutely rude. You’re talked down upon, and hospital policies are completely …
I couldn’t imagine receiving worse service. I entered the ER with concerns of a broken neck. I was walked to triage where I was placed in a neck collar (only thing done right). I was then placed in a wheelchair and dropped off in some hall, …
This hospital is the worse ever slow service no communication and unsanitary!! We need better service than this!! Here we are 5 years later and this hospital is worse my son was taken here and all they did is throw him in a room and nurses …
Going to the hospital and emergency room is never fun but our nurse was AMAZING. Lizzie, thank you for doing everything in your power to make sure my gf was taken care of. Your positive attitude and kindness was above anything we have experienced. Sparrow is beyond BLESSED to have a nurse like her.
My daughter (3 y.o.) was sent to the hospital from Sparrow Urgent Care due to having ketones in her system. Her father and both her uncles have type 1 diabetes, so it was a cause for concern for her as well. She was having issues eating, …
Unfriendly staff, expensive bill. Instead of running a simple allergy test, they had me running around for six months thinking I was dying. I would be so happy if I could give this place zero stars.. I wasn’t from Lansing so I was unaware …
Worst emergency experience ever. I tested positive for covid spoke with someone before I showed up to the emergency room who insisted that I go in. I was told that she would be looking for my chart to come across and to let the I’m taking …
Had our baby here. Very nice people.no problems at all with the actual people but as I’m writing this my wife is STILL not discharged. Not impressed with anything else. Dinner took over 2 hours to come. Breakfast was just as long… in …
Thanks to Sparrow for taking such good care of my son in an emergency. Your staff are excellent and all deserve raises. We really appreciate having a first-class hospital here in Mid-Michigan.
They held me against my Will. The nurses and doctors don’t take care of me. I barely see them and they are unprofessional. I’m am going to have a lawsuit against this hospital for holding me against my will and multiple reason. I been her …
With the exception of the Security. The Emergency Department staff were absolutely amazing and very attentive to our needs. Thank you all for being so compassionate and caring. I hope we never have to go back but if we do I know my Brother will be in good hands.
Completely and utterly appalled with the hospital, yet again. A nutritionist came in and spoke to my girlfriends 11 year old, that was there for stomach issues and told her to eat whatever she craved and that they need to look at nutrition …
the staff and everyone running and working in this hospital are trying as hard as they can considering the circumstances but this place, to be blunt, just sucks. insanely long wait times, staff who isn’t very friendly and never really seem …
Trying to get a diagnostic mammogram scheduled. It is a nightmare. Kept playing telephone tag. They then sent me a certified letter to contact them with phone number. Called three different times on hold 10 minutes each. On third call, …
TERRIBLE TERRIBLE TERRIBLE. Worst work ethic and patient service I’ve ever seen. ZERO doctor patient confidentiality, rude and slow staff. Took over 2 hours just to get registered and moved to ANOTHER waiting area. Will never come here …
Absolutely longest wait times of any hospital I have ever been to. Currently waiting for discharge. 2.5 hours so far. Over crowded. Two people per tiny room. People in the hallways on beds. Waited six hours for an ultrasound. Honestly, I’ll never be back.
Just recently spent some time with the good folks at Sparrow. Everyone was kind, caring and completely awesome. They should get a 10 out of 10. Thanks everybody.
I wish I could give zero stars,worste hospital experience ever,the Dr I had was cold and uncaring and treated me like I wasn’t worth his time,I’d choose a different hospital if your needing good care
The entire sparrow health system is disgusting!! They botched my emergency surgery and I had multiple sparrow doctors/ nurses admit to me after the fact that it was botched and said how “sorry they were that I went through such an ordeal”, …
By far the most rude staff I’ve ever experienced at a hospital was today at the pre surgical area at Spartow. Met about 10 different nurses doctors and 2-3 were pretty nice. The others were shockingly rude
Not a good experience. My husband was in for 10 days, never offered a shower. I asked for a wash cloth and it took 2 hours to get it to wash him off. Today his cardiologist office called to get him two tests because his blood pressure is …
Unfortunately I have been here a number of times. Never had bad issues or anything. Attentive and respectfully empathetic staff. Like any other city hospital, though, during any kind of sick season, and even if not, one can spend quite a …
You guys are horrible everything was bad also they had scanned my father 5 different times claiming nothing was wrong and claiming it was a muscle strain(wrong) in the end turns out he had to have surgery and now is in recovery for over 3 months and is still continuing due to the intense infection due to sparrow doing a horrible job
to say the least i would give this less than a one star if i could. This was the worst hospital i’ve ever been too and they have the rudest staff. To start we got in and everything was okay they the nurse starting being entirely too rude. I …
Went to Sparrow ER yesterday. It was soo sad to see all those people in hallway. My thoughts and prayers are with them all.
I was seen very quick because I was a stroke risk. The nurses and doctors were …
I have been sitting in the pediatric emergency room for 3 days with my son. I have asked for a sitter many times and told none are available. Yet tonight right after being told again that no sitters are available the patient across the hall …
My boyfriend came to the emergency room with chest pains. I wanted to meet him there and be with him to support him during this scary time but they wouldn’t let me go back. I sort of understand because of Covid protocols but the waiting …
Communication between emergency room staff and the patient care desk where you get the badge to see a patient is intolerable! My mom was brought in by ambulance checked in with security they called got the okay for me to come back with my …
I aways had a bad experience at Sparrow hospital but when my son got sick with Covid and Norovirus they took such good care of him. He was in the pediatrics on the fifth floor I loved all of his nurses. My favorite one was Nurse Renee she …
My mom went into this hospital needing blood and came out screaming and yelling absolutely livid about the staff horribly mistreating her. At one point she said she was left outside.
WORST HOSPITAL IVE EVER BEEN TO. staff are incredibly rude, I guess they’ll just hire anyone at this point. I leave my only living grandparent in the hands of these people and I don’t get any sleep at night.
Daughter is Having a baby here. They will not allow me to visit the cafeteria or purchase a water. I am only permitted to use a vending machine. Straight garbage 🗑️ …
The girl security guard that wears glasses is completely rude and disrespectful I was going through my backpack to make sure I didn’t have anything I couldn’t bring in the hospital and she comes out and tells me and my wife that we look …
On Thursday I was involved in a side by side roll over and was taken to this hospital for emergency care. I fractured my back in two places. The staff here was excellent and went above and beyond for me. I can not say enough to thank them for their care.
Most ridiculous hospital that I’ve ever went to. I arrived at the emergency room at 10AM. Didn’t see a doctor till 6PM. Never placed in a room during my 2 day stay. Sat in crowded hallways till 7PM, Then moved to what they call The Que …
ja root is a paid creep. a fancy room is not staff.i had two male aids after surgery. I was afraid of them. one put his face within inches of my face and was screaming at me. the other one was tall thin guy with accent. he was mad because …
Critically Understaffed. Most staff apathetic, don’t tell you anything about your own health, treat you like it’s all in your head, hard to get anyone to follow through with anything. Heard person screaming for nurses 20 minutes before …
The worst place to come. Waited 5 hours in pain, crying and still waiting. Not one nurse asked if they could help. Not one doctor cared people were in pain. Every time someone asked we were all told the same thing… yeah I know I’m sorry …
Let me just say this. Sparrow Hospital ER, is absolutely horrifying. Last night I spent couple of hours there (I’m fine was just concern about some pain I was having) and let me just this. 😷😷. …
The nursing staff was excellent but thats where it stops. My husband was in a room with a man that could not control any bodily functions. This happened several times and when it was supper time it was awful. We asked for a room change & …
From check in to discharge was 5 hours. Pain meds were to be given through an Iv that was never administered. Never spoke with a doctor. And sent home feeling worse than when arrived.
I went to the ER here because it is not very far from my apartment because i was having pain in my right kidney and i was nauseous. They where super slow and by the time i got a room they moved me to a open room that looked like a waiting …
After a cat scan I was instructed to go straight to ER at Sparrow Hospital.
After several hours of waiting in ER, I was placed in a ER waiting room which prepared a patient for a room. This room has curtains that can be pulled around …
Once I have a great experience somewhere I like to share it with others. Naturally we would rather not be here, but I must say the service among all the staff, nurses and doctors has been over the top. The food is great for a hospital and …
JENNIFER JOSEPH, D.O. SHAME ON YOU! If you are looking to be verbally assaulted and humiliated whilst naked, threatened several times, talked about with staff within earshot and refused treatment with no explanation then this is the place …
I was pleasantly surprised by the quality and compationate care I received in the Emergency Department. Dr. Brener, Nurses Rosie, Megan and others made an uncomfortable visit much more tolerable.
This hospital is full of incompetent staff. They never review your chart prior to a visit and brush off your health condition.
Dr. Burh and Dr. Deshpande were the best doctors there but thankfully for them they moved on. But unfortunately to me now.
Very unprofessional service. I called and tried to get advice of how to handle a situation, and the woman I spoke with would not answer any questions I had. She had no interest in learning about the situation. She did not give me to advice …
I was certain I had stepped into a third-world country, or perhaps the state capital had been bombed…but apparently it was just a regular wknd of no beds & everyone crammed in the hallway recliners–for DAYS–at Sparrow Lansing. I could …
I was in the emergency room a couple days ago with a fractured clavicle. Dr. Toosi and Jess (nurse) took great care of me. Shout out to them and the rest of the staff at Sparrow! They made a painful bicycle accident for me a little easier with their excellent care. Thank you!
If you would like to lay on the floor of an ER room for 13 hours, this is the place for you. If you do not value any privacy this is the place for you. If you do not want any nurses to care about their jobs or the people they should be …
Worst hospital ever! All they do is give you some bs line that everything’s going as planned. An are very disrespectful lack of communication definitely not clean for being a hospital. It’s nothing but a cluster of people an worker’s. An …
This is the worse hospital I have ever been as not only did they do Rong to me but to my new born baby because of them my baby has to be on oxygen for the rest of her life and they are way over there head’s when it comes to there patience …
Sparrow apparently had my review removed, likely because I wrote about how they missed my broken leg (tibial plateau fracture) after a car accident, even after I told them multiple times that it hurt more than my broken ribs. Another doctor …
The staff are very rude and not in the least compassionate about you or your loved one. They yell at patient visitors and look like they are miserable so therfore seem to want you to be miserable. The only time they are nice is if you practically grovel at their feet. I wouldn’t recommend any sparrow let alone this one.
I had all my kids over there and when my mom gets sick with COVID-19, they take care of her so much I love everyone work all the nurses the doctors all of them. They are human like us they helping their families and in the sometimes helping us we have to appreciate what they doing Thank you so much to all of you
Trying to leave an unbias opinion is hard, but here goes a shot. The Hospital facility does save lives with treating illnesses, conditions and diseases. However, the system in which they operate is solely a business practice. Most patient …
My spouse needed to be seen in the emergency room. She has memory issues and has been dealing with a complicated medical issue for a few years now. The staff refused to allow me to stay with her to be present when she was seen. I requested …
This is by far one of the most horrible hospitals I’ve ever been to and I’ve always gone to sparrow. Idk if it’s just because it’s Lansing or something demonic is going on there but I think this place needs to be shut down. I sent my …
88 year old mom admitted the 23rd, on 27th she was still 4 day old dirty underwear, had not bee. Offered any thing to clean herself, had not been offered a tooth brush, had not been gotten out of bed since the 24th. Is not being gave enough …
My dad went in by ambulance a little over a week ago and it was a horrible experience. Communication there is horrible. My brother updated my dads phone number 5 times before they actually saved it in the computer. My dad peed himself a few …
As a lab tech at Sparrow, I can tell you that I’m overworked and undervalued. There’s an obvious visual hierarchy where you’re judged based on the color of your scrubs, white coats, or lack thereof. I’m treated like I’m breaking into the …
My 7 year old daughter was transferred here from another hospital. We were being transferred to the ped ICU. To be completely honest I was extremely hesitant when they told me. The reviews were not good. Then when we arrived the ER was …
The Emergency Room staff was great until they had a nurse that never accessed a chest port, tried on me! She failed and actually caused me a great deal of pain by missing the access spot! She was digging that needle deep into my skin …
The hospital was super busy and the ER was overflowing with patients but the nursing staff was amazing. Marissa & Melanie in the ER and Melissa on the 8th floor were super awesome. Edward from the housekeeping staff made our day. He was super courteous and kind. Thank you to all the staff!!
I have never had such a terrible experience with a hospital. Do not take your kids here ever. My son was brought in for a broken collar bone and they kept us overnight. They put us in a room with a Covid patient on accident and then came …
I will say that if you are stuck in the actual hospital, Sparrow Is the place to be. The nurses, and doctors are absolutely wonderful people and take your needs and wants very seriously. The rooms are clean, comfortable, and allow for a calm mind
I have been to this ER many times because of convenience. 9 times out of 10 you’ll be met with impatient providers, who like to fabricate your concerns & make careless mistakes. You can be fully cooperative for 12 hours and leave with no …
My mother Virginia Barnes birth date 11/12/1937 was referred to TIC by her primary physician. She saw Dr Hernandez. His comment to her was she had already lived past her life expectancy. So why was she there and what did she expect. To me …
If you have to stay at a hospital long term you want to sray here. Excellent care. Private rooms. It’s like staying at an all inclusive resort. Except for the fact that you are sick. They saved my life. I can never repay them for that.😍 I love them. I added a pic of the view from my room. …
I had to go to the ER, (I have horrible doctor anxiety, so I was terrified) I felt instantly comfortable and taken care of. I got warm blankets and a slushee and was always informed on what was going on. I’m so pleased with Sparrow and thankful to know they’re there.
Stop replying to these reviews saying it doesn’t reflect the qualify of your hospital. It clearly does, since most of the reviews are negative. And the number you post doesn’t even work.
Went to a clinic… got transferred to Sparrow’s ER because it was “more serious” via ambulance. They moved me from the private room and made me sit next to other patients in one room (about 12 other ill patients on brown couches)… I even …
Thought this was a good hospital until I was brought in after a domestic violence incident. I was treated terrible never given any meds for trauma or a script for anything. Had to wait 3 months to get into a therapist to get put on meds for nightmares and anxiety. They didn’t treat my knife wounds either.
I had watch the news and sparrow said paitents coming into emergency was allowed 1 person with them. So to day i took my wife and they stopped me at the door and denied me access to her so i called and they told me the news advertised and …
This review is specific to the billing department.
I received services in January of 2018 for routine blood work at Sparrow Labs …
My mom was on the 4th floor 424-1 during 10/2020 and she said it was the worst treatment she has experienced.she said the nurses were incredibly rude, hateful..they wrapped her legs wrong so much it was painful and she was told to deal with it, and im more upset about someones handprint mark being left on my mother !!
Dr. John Garrett Llewelyn, M.D. saved my baby and my life by hospitalizing us. I really appreciate Sparrows kindness while I was stuck there for 5-7 days. Baby Christian and I are happy and healthy thanks to the wonderful staff. Dr. Llewlyn …
Checked into the ER at 10 AM—it is 4:30 pm and still no answers. I have no clue what is going on. My pain is still extreme and I’m in a room with 13 other confused people. We aren’t allowed visitors and there’s NO communication. Would never come here again.
Not sure why there are so many bad reviews. So far we love this place. My wife is going through a very difficult pregnancy and they have been great. We’ve had 25+ visits combined between Sparrow Ionia, and Sparrow Lansing. Many great people work here.
Took my son (6 yrs old) to see his mom. He has to be 12 to visit his mom. They couldn’t tell me why other than “because of covid” I’d like to know the difference but the couldn’t tell me. It doesn’t matter if you’re vaccinated but it matters if you’re 6 vs 12? What a joke of a place and check in personnel.
When I was admitted to Sparrow Main from St. Lawrence, St Lawrence had just told me to take my own Geodon and given me graham crackers to eat with it because you must take it with food. Geodon is an anti-psychotic/mood stabilizer that puts …
This review is for the billing department of Sparrow Medical CORPORATION. I went to Sparrow Eaton E.R.(Dec.7, 2020)with pre-approval from the Veterans Administration ( Battle Creek-their approval means the V.A. will be responsible for …
Shout out Ms Jamika, Ms Milanda, & Ms Sharron for helping and making sure everything good ❤️❤️❤️❤️ Forever grateful
The only person in this hospital that treated me like a person was the very very nice lady who did my ultrasound EVERYONE ELSE VERY VERY TERRIBLE HORRIBLE I LITERALLY ALMOST DIED PUTTING MY IN TRUST IN THEM VERY UNSANITARY WHILE GETTING …
This hospital and it’s staff are the most incompetent team I’ve ever dealt with. Losing orders, scheduling errors, excuse after excuse, placing blame versus being professional enough to say we screwed up and offer a reasonable …
Our daughter went to sparrow via ambulance to emergency today. Wheeled into waiting room with 50 other people waiting to be seen. Our daughter waited 2 hours. I will not take my DOG to that emergency n I ended up taking her to Owosso …
World-class hospital in Lansing, Michigan, USA. Professional. Clean. Safe. Caring. Thank you to the Sparrow team for everything. I am so grateful for the care I received. Special thanks to Dr. Alison McLaughlin and Dr. Louis Rashid and their teams.
absolutely do not go to the sparrow emergency room. they nearly killed my diabetic spouse, gross negligence is running rampant there, go to mclaren instead always
Nurses and doctors strictly follow unsanitary practices touching their patient with dirty hands, despite there being 100’s of sanitizing stations throughout the hospital. Staff is unfriendly, rude, not helpful what so ever. Doctors will …
I am shocked at some of the reviews because I truly did not have any issues with my inpatient stay. I have found the staff to be very nice and easy to talk to. I felt that my medical concerns were addressed and would recommend others utilizing the services provided by Sparrow.
My experience was great until I had my baby in the Mother baby unit September 2016. There wasn’t a Nursery to have nursing staff look after baby so I could get some rest!!! This practice is completely unsafe for an unrested new mother who …
Got the the ER at 9 am.. I was waiting 3 hours when i got to see a doctor’s she was so rude to me kept tell me to unfold my arms when i could not . My whole body was seized up. I was so up set . …
This facility made made a difficult time for my family turned into a nightmare. This “teaching” Hospital has a few things to learn . They definitely violated a standard of care . Waiting to post our story, but I will never go to this place again or trust their team of doctors approach again . Unethical to say the very least.
It’s not every time you get a good RN and a good PA in the same visit! You guys rock thank you for all that you guys do on the frontline! Staff here are very nice and polite. Thank you guys again!!
Labs were to be drawn at home for my husband. Scheduled for weekly lab draws. they did not show up. Inquired about their no show and was informed they had a lack of staff available. wouldn’t you think a courtesy call would be appropriate or have a soon as possible date for lab draw? No. Will be seen next Friday 😕 …
Update: the surgeons never went over the risks or told us about having a spincterotomy and putting a stent in place. Never once did they mention that imaging would be nessesary to make sure the stent came out or that it could clog in 2 to 3 …
My wife gave birth at Sparrow Hospital and the service was excellent, every single person was professional and nice, rooms were clean and we had a lot of freedom on the delivery process. As a foreign, I appreciated the calm of the staff, it helped us to go through this stressful event.
Was sent to Sparrow for a “test” my normal Doctor wanted and I was assured everything was covered under my ACA coverage otherwise I would have refused service. Year or so later I get a delivery from someone claiming not to be from the …
I was admitted to sparrow for ten days before delivering my twins at the very start of the pandemic. The whole OB team made me feel so safe and cared for in a very scary time.
My biological father was admitted here during covid and they were so helpful. My father was brain dead and when I asked for straight answers they gave them. Very professional and understanding. I know they have difficult jobs and they handle things so well.
Went to ER after gettin 2nd/3rd degree burns on my arm and head. They got me in almost immediately which was good, but they did absolutely nothing other than that. I’ll put it this way, everything they did at the hospital I could’ve done at …
Just waited with my friend in the pediatric ER here for about 4 1/2 hours when he could’ve been out in 2. No communication between workers, no urgency to help you out. Multiple occasions where we sat in the room without anyone checking in …
I received exemplary skill, and the finest care by the many nurses on 10 West Tower during my recent hospital stay. They are the most efficient, caring and knowledgeable staff and provide ALL patients with the utmost in care. I highly recommend them all and feel they should be commended for their caring, gentle ways.
If an employee has been with you 16 years, and has run out of ETO/PTO due to cancer, you’d HELP THEM, right? Or would you exploit your employees to pool their sick days to cover the gap? An email to “Help One of Our Own” has been circulating and it’s a TERRIBLE reflection on this business. Do the right thing!!!
I found swollen lymph nodes on my husband’s neck, NP, at regular dr office sent him for chest xray and ultasound, had to wait for the ultrasound at a later date and she put him on amox-clav for possible infection. He had a very serious …
Got into a car crash accident I got surgery on my rib and arm and still in the hospital waiting to get surgery did on my ankle have not had my bandages changed since I have been here they have been on for at least 3 to 4 days now have asked …
I worked here for over 10 years and I would never go there again they killed my father. He was in rehab to get his strength build up because he was on chemo for lung cancer. Everything was going well until he fell one day and hit his head …
I’ve been to Sparrow multiple times. You cannot judge an ENTIRE hospital based on the experience of either good or bad care-givers. You should be able to judge an entire hospital though because they are employing either good or bad …
I have never been to this hospital ever in my life! Just received a bill from them! I will not pay it! I had to google it to find out where it was! Peace out! ✌️
This is the worst hospital I have ever been to in my life I have been sitting in the ER 8 hrs and nothinggggg they don’t update you the nursing staff is about rude as all get up and they don’t seem to care about much. They even lacked basic …
This is not a good hospital. When u get released they tell u a couple minutes before then they kick u out and then make u wait by the cafeteria. They don’t give u enough time to even get or tell someone to get a ride. I will never go back.
Not very impressed with the staffing on 10 NICU step down unit. My Mother was there recently there for a stroke, and I was very unhappy with response times when patients who were immobile. When I mentioned it to the Blue clad young lady, …
Absolutely worst service I have seen in my life! Roommate fell on the concrete and split his forehead open and would not stop bleeding! We went ER at 11:30pm checked right in a room 10 mins later a doctor came in asked the same stupid …
I’d like to start by expressing how wonderful my pediatric nurses were all three times. Specifically Kelly and Rhonda. You two made these stays much easier on me. (I have severe anxiety so these stays were extremely hard on me). Kelly once …
I have been admitted here for fluid and swelling on the neck. The morning after i was admitted i had a doctor come in and ask me how my hand was after surgery. I wasnt there for hand surgery. One nurse is constantly question why the nurse …
I drive over the road and was 8 hrs from home and scared after I had an accident. I had a hurt back and had no one within at least 250 mile. Everyone was fantastic with helping me physically and emotionally. I’ve never seen or had such a …
If you need mental healthcare, DO NOT go to this hospital. I experienced neglectful and harmful care which significantly worsened my condition. Even for physical health I can’t recommend them. I don’t know anyone who’s actually had a good experience receiving treatment here.
I want to thank one of my caregivers from my recent stay at Sparrow. Laura Johnson was one of my nurses on the sixth floor of the orthopedic wing. She was so caring and efficient in handling my case and did everything she could to see that I was released in a timely manner. Thanks so much Laura.
If you want quality care and privacy DO NOT COME HERE!
I can hear them saying my full name and room number outside in the hallway and laughing about me. When I saw the doctor. They told me I had the flu after he …
This place is chock full of the most incompetent staff I have ever witnessed in a hospital. My grandmother went in for low sodium and ended up falling out of her bed and breaking her femur. Total incompetence. This hospital is wildly under …
Some of the nursing staff on 7 foster went beyond for my husband. You are the best. Cant say anything good regarding case management for that floor. Doesnt do her job. When asked about finding a facility closer to home she said google it. Is it not case managements job to work for the patients?
my experience with sparrow hospital was absolutely unacceptable! I was induced on Oct 3rd to have my daughter, I was in active labor for 96 hours, I had her on Oct 7th. After DEMANDING a C-Section, I was told I was only doing that because …
10 hours in the emergency room lots of poking never a cure , told me they were going home I would have to wait till Monday . Then wouldn’t let me go after 10 hours the nurse marches in with a bad attitude grabs all the ekg cords at once …
Now I remember why I switched from sparrow to McClaren.
1. Sat in the er waiting room for 2 hours, before I jump left. I’m not gonna wait so long in pain, when I could be in pain at home, and comfortable . …
Very unhappy with the emergency room. They were very rude send my granddaughter home while she was still sick, we had to go back after two hours.She was in the hospital almost a week after that. She is still sick, we are making plans to …
My 90 year old Grandpa was in for two nights last week and where do I begin?…. they never moved him out of emergency into an appropriate room… they made him lay in his own clothes the entire time – down to the single day Depends he was …
I love Sparrow Hospital.They saved my life when I had a heart attack.They are very kind
In nine years of dealing with pediatric leukemia, I never had a more traumatic experience, including diagnosis day. That’s saying a lot. I waited three years to the date to post a review, because I didn’t want to post when I was angry. …
Long wait times for pediatric ER. 4 of the 9 patients that were either there when I arrived or arrived during our wait, left to seek emergency care elsewhere. Terrible management, not very efficient. Waited 3hrs 45 min to be seen after …
Absolutely the worst hospital on this earth, they cause more death than they help people
This is a small town community hospital. It is only good for basic care. Don’t expect great things from this place. They don’t spend the resources to educate their employees. They don’t spend the money to provide excellent patient care …
Worse emergency room ever. I’ve now been here for over 2 hours waiting in the room with multiple people being taken back after me. I am pregnant and have not had ANYTHING to eat or drink in 2 days due to vomiting. There have been 2 other …
Waited over 5 hours in the emergency room at a usually unpopular time just to be placed in another room for a few hours and then released without much question. The charge for the ER itself is ridiculous plus the staff is non-enthusiastic at best. I can’t think of a worse medical center to be at.
I took my best friend to the ED with slurred speech, disorientation, and balance issues. Her blood pressure was 220/120.!! They did a ct scan and put her out in the waiting room. Within an hr. the scan was back showing a stroke and 2 blood …
I was in a really bad car accident 2 days ago tried to go here last night because my head hurt so bad and nothing was helping after sitting in the waiting room for 2 hours and not 1 not 2 but 3 people who got there after me were already …
Don’t bother calling ahead to get an estimate on a procedure! Because I don’t have insurance, I called ahead to get an estimate on my procedure. To my surprise, I was billed for twice the amount of the estimate after my procedure, which was …
I went in for the birth of our son at the end of October. We wanted a medically supervised, natural birth and everyone was incredibly respectful and supportive of our wishes. My birth plan was completely unnecessary! Everyone was incredibly …
I was taken to this hospital from work in an ambulance from a fall I had at work. The room that I was put in only had the most minimal basic monitoring system. They found I had a broken knee cap. They pumped me full of pain meds and …
Very happy with the doctors and staff here. Father has been admitted here quite a bit due to his cancer, and blood loss from internal bleeding due to ongoing problems. E.R. can be painfully slow most times of the day, but seems to be …
I was in a car accident earlier today, and when I came into the ER, I was seen very quickly. The trauma team & nurses were all amazing! My husband and kids came with me & the chaplain was very kind & helpful with my young daughter who was …
Staff communicated that they had a management switch that went into affect September 1st. …
One of the most inconsiderate hospitals I have EVER been to when it comes to your time. They could care less how long you’ve waited because if you aren’t dying on the floor of the waiting room they WILL NOT SEE YOU. Posting this as I sit …
If you’re coming here to have a baby, you’ll probably be ok. If you’re coming here to have surgery or any other serious procedure, then be very careful. You’ll likely receive terrible care and be overbilled for it by the incompetent …
It is a very busy hospital. So if it’s something small or trival go find a smaller hospital. My Dad had a 104 fever & was septic. He was in the ER for 8 hours in a room before getting upstairs. Like I said busy high volume hospital. The …
Worst hospital I’ve been to. I wouldn’t send my worst enemy here. Go elsewhere if you want actual health care. Horrible staff and bureaucracy. Uneducated, apathetic, ignorant, bad attitudes, and just plain bad at their jobs.
Do NOT go here if you can avoid it! They don’t care, you’ll wait hours upon hours just to leave with no actual answers. We were there for 6.5 hours with not a drop of compassion. I’m crying in pain and don’t even get a bed to lay on. No, …
My daughter was a shooting victim this summer. The first stages of care were awesome but once she was moved from her first ICU room the care and well being off my daughter went downhill. She was stolen from by a nurse, I had to perform …
Rude, unintelligent staff. I’m definitely not interested in responding to your generic copy and paste response that you put on ALL of the other negative reviews here. Teach your staff basic human interaction skills, especially when you deal …
If you like dying or spending thousands on copays to be forgotten in a room for six hours while bleeding internally sparrow is the place to go. If you’re ever less than satisfied just call patient experience so your grievance can be stored in file 13.
I shouldn’t even give this hospital 1 star I was in a car accident and was their for 4 days. And they were under staff and it took them 1 and a half hours to ANSWER MY light they had a iv running through me so fast that I had to go to the …
My husband and I spent an entire week in the labor and delivery/mother baby wing of the hospital. We were cared for with professionalism, kindness, and patience! I cannot be more pleased with the nurses and doctors we met and worked closely …
The staff are exceptional, even under the stress of COVID. I spent a lot of time there as the support person for a patient. Be sure to know the most current COVID rules for both patients and their guests. It’s a good place, clean, Starbucks, space to distance and great docs and RNs… Along with support staff.
I saw Sparrow recently for some semi-acute abdominal pain. I showed up to the ER wearing scrubs(from my job) and I got a lot of questions if I was showing up for work or if I was actually a patient. I arrived at an off hours time and was …
Hospital is slow, workers were ridiculously unprofessional and rude, no communication without actually following a doctor around until they help you, over 2 hours wait times (common there), prioritizing other patients over you, (possibly …
First day in ED, the care was terrible and woefully incomplete. We had to come back in less than 24 hrs, and 2nd day in ED, the care was excellent. Night and day!! From there, inpatient stay and surgery, all excellent. But I couldn’t …
I was in the ER for 4 hours before I even got seen, but after I was seen, the process went much quicker. The doctors/nurses were very courteous and helped me with my pain and anxiety every step of the way. The only reason I gave Sparrow a 3 …
If you have an emergency or need to come in for a visit, you better have a lot of time on your hands! The wait times here are ungodly and every time a nurse or attendant leaves the room, be prepared to lose a half hour of your life. I’d rather do the checkups myself than wait around for these people to care!!
Dr. Borgess at the Clinton location was rude and unprofessional. Ordered a test without even seeing me or letting me know why.
They did an ultrasound (no other tests) to check for DVT (blood clot) and then …
I had the worst experience with Dr Keel. On my discharge paperwork she had my dad name down for contact information. He only been dead for two years. Meaning she did not ask about my parents medical history …
I worked here as a respiratory therapist for 3 years. I would not recommend it. I’ve seen, alot of patients get injured and neglected here. It’s shady! The staffing is a big issue and also management. Drive your loved ones to U of M, Spectrum or Beaumont for serious stuff not Sparrow!
I came in after suffering head trauma falling. Took hours to get anything for pain/nausea, but at least they gave me a vomit bag ( I couldn’t stop throwing up). Didn’t take any precautions with my neck or head pre-X-ray. No neckbrace, and …
My fiancé delivered our baby here and we had such a great experience, even during the pandemic. We were treated respectfully and she got amazing care from her doctors and nurses. I would highly recommend sparrow for baby delivery!
I have been going to Sparrow Hospital for many years four different things but recently is for lower back pain the pain management clinic is fantastic the people are so caring and knowledgeable and I’m happy to report that my back is doing …
Worst hospital I’ve EVER been to by far! The waiting period is about five hours and once they collect tests from you they misplace or drop them on the floor. I waited in the results area over an hour before anyone ever told me they’d …
I was very disappointed by the care I received at Sparrow’s Emergency Room (Michigan Avenue). My wait time exceeded 7 hours, I received treatment that was very expensive (and which I deemed inappropriate to my situation), and was …
Jan 2, 2018 I lost my son at Sparrow Hospital at just a little over 4 months. Upon my arrival, into the ER I crawled. I was in so much pain and very aware that I was in labor After 30 minutes of them trying to figure out what to do with …
Could not be more disappointed in the care my mom received at Sparrow hospital, there was one good nurse but I have nothing good to say otherwise:(
During my mother’s admittance from an inoperable stroke – she received the utmost attention and professional care from the unbelievably kind nurses and case worker of 9-W. Sparrow is a very clean and orderly care facility with plenty of …
Dr.Heilman and the staff at Sparrow have always taken REALLY GOOD care of me over the years. I have epilepsy, it’s been VERY poorly controlled without the help of the staff at Sparrow, and all the work they do at times I feel like I …
My elderly father has received terrible care at this hospital. We had to hire an outside nurse to oversee his care while we were at work. They are supposed to come in once an hour and they maybe come every 3 hours. They were extremely slow …
My oldest granddaughter (age 3 ) had surgery here at Sparrow in Lansing.
My youngest granddaughter (age 7 months ) was born here at Sparrow.
We have been extremely impressed by the friendliness of everyone working at …
I was fairly disappointed in this location. So far my experiences with any Sparrow location has been awesome. This location I would not recommend what so ever. The ER was incredibly dirty and the wait time was ridiculous. I am giving it two …
We’ve used Sparrow for decades (literally) and have had largely good experiences in ER, on the various specialization floors, and in Mary Freebed. Nursing staff is friendly and conscientious and goes over and beyond to help. Doctors listen …
I called for a patient room. Gal didn’t even answer the phone with a hospital name or Dept. title. Just Hello, I said I needed to contact patient. She very curtly said “what’s the name!” Quick transfer but …
My daughter is here in the ER..I need to stay in my vehicle..which I dont have a problem with that. I needed to uae the restroom..there was a line for the ER. I went to the lobby check in an they wouldnt let me use the restroom down there …
There seems to be some trouble in helping patients, due to staffing shortages, and this creates some confusion about treatment. Is there anything that can be done, to help the situation?
A 2 hour wait for a blood draw is ridiculous. I just came from another hospital that had a higher volume of people coming in and I was able to get in and out in less than 10 minutes from check in time. The “current situation” is just not an excuse you should be using, Sparrow. Simply staff more people in your labs.
TERRIBLE EXPERIENCE. I recently moved to the Lansing area. I called BCN and said I needed a new doctor. They said I had to establish a new primary care physician. They pointed me towards where I could find someone in network. …
My experience was wonderful it is my go-to place if I have to go to a hospital
My wife and I had our first child at Sparrow labor and delivery two weeks ago. What an incredible experience and a blessing from God! This was one of the best experiences of our lives. We couldn’t have receive better care. The staff went …
Worst hospital experience of all time. I’m an adult and they put me in the pediatrics department. I waited for 2 1/2 hours for a room, when I could see nurses and doctors just standing around laughing and talking. When I finally got into a …
My daughter was taken by ambulance to the Sparrow Pediatric ER. Everyone we encountered was kind, compassionate, and helpful. I wanted to give a shout-out to the security check-point staff/officers. After waiting in line to go through …
Pediatric dept is nice but otherwise worst hospital ever. Anywhere but here.
The Emergency Room at this hospital is horrendous. Members of my family, including me have been to the ER here multiple times and never once been treated well. The worst experience we had was the following: My wife spent over six hours at …
I was admitted into Sparrow for the birth of my son. My birthing experience went well until after my son was born and the doctor told me that I was having some post-partum hemorrhaging. My doctor thought that he had fixed the situation, but …
My son went into the emergency room and he was so weak and confused with vertigo from covid. When he got there he had to be left alone because of Covid restrictions. There he had fallen out of a chair and threw up all over. They didn’t …
Just had our 2nd daughter here 10 days ago. We had a FANTASTIC experience with all the nurses, assistance, doctors, midwives everyone we have come in contact with. I had issues with my first delivery at a different hospital, relayed these …
I had to wait in the ER for 4 and a half hours but that’s understandable… Doctors cannot be held accountable for a long wait time. My nurse and doctor were both very friendly and willing to offer thorough explanations/answer any questions I had regarding my X-rays, diagnosis, and medication.
Was in a very bad accident and thought I might lose my left arm. The trauma center was amazing. Dr Dubiel did a great job putting my elbow back together. I know he was very concerned about infection and possibly needing a skin graft. …
The Sparrow Billing Department needs a revolution. Their practices and policies are so fragmented and behind-the-times that they make it almost impossible for you to GIVE THEM MONEY and pay your bills and receive documentation that things …
I was recently a patient on 4 Foster, the nursing staff was AMAZING, thank you Danielle, she made everything good, comforting, caring, knowledgeable, kind, and special thank you to Eric, patient care technician, he is so kind, made …
My experience was not very good at sparrow! The nurses were fantastic but I spent a whole day asking to see a social worker or a case worker or my doctor and never did. They always said they were coming but they never did and get m …
Came to Sparrow at 7:30 to visit my husband before I went to work, the check in stated I had to have an exception to be allowed, called up to my husband, he spoke to the charge nurse, she stated to have check-in call 9west, instead the …
I had my baby here last year. The labor and delivery group of nurses were amazing and very supportive. They are the only reason they get 1 star. You’re better off just heading home after that cause the mother/baby center was hell. They were …
My Uncle was in the intensive care unit and I would like to thank the two nurses who were absolutely amazing to him, their names are Katie & Chris. These two went above and beyond care, exceeding everything you would hope for in a nurse …
Unfair labor practices. I would avoid. UNETHICAL. Wife was let go after 30 years because of missing one day of work. All good performances reviews prior. Bad Management
To the outstanding Sparrow staff who attended to my son Michael Jr who came in Wed 3/3 around midnight. First he was ambulance transported, was annonymous, was unresponsive having had a seizure. A major thank you to Cynthia in Night …
Obviously leadership at Sparrow is paying no attention to patient reviews. This hospital needs competition because they operate like they have none. I had to use the children’s E.R. for the first time recently due to our daughter …
In recent months I have had two different procedures at the Sparrow Health Center 2909 building. Both experiences were outstanding from the facility to the nurses/staff to the physician. Everything ran very efficiently and the nurses …
Without a doubtSparrowSparrow HospitalSparrow Hospital is theSparrow Hospital is the worst hospitalSparrow Hospital is the worst hospital I’ve everSparrow Hospital is the worst hospital I’ve ever seenSparrow Hospital is the worst hospital I’ve ever seen in mySparrow Hospital is the worst hospital I’ve ever seen in my life
My grandma when in for a simple colonoscopy two weeks ago and died today at 3:15. She had 3 surgeries in just a few days. Nurses are super nice and took such great care of my family, but just last week we were told she was getting out and now she’ll never come home. I will NEVER go here for anything i need.
Used their OB for my whole pregnancy and it went fine. Went there with my water broken for delivery, they admitted me and from then on all they did was give me things that didn’t help progress labor. RUDE RUDE RUDE nurses I had to ask to …
I came in to the ER for covid and experienced the worst, most rude people I have ever experienced in a hospital. Not only to me but to others. It was dispicable how I saw another sick person treated. I ended up walking out after a 4 hour …
I went to the emergency room on Sunday the 19th of September for an injuries to my foot.from the time I went through the security check,till the time I left, it was actually a pleasant experience. People were all nice ,they spoke,laughed …
I was recently is the hospital for 16 days. I am so impressed with the doctors and staff. Everyone was so nice to me. I was also in the inpatient rehab. The physical therapists, Steve and Jack, were absolutely wonderful to work with. I went …
Terrible experience! My daughter’s dad was admitted Thursday and we had some of the best and worst nurses. When I say worst nurses they are uncompassionate to the patient and the family. His mother was told she could not go into his room …
Everyone working in the Emergency room did a wonderful job. Despite several unruly patients in the ER that night who yelled and swore at the staff (it was really something to see adults behave that way), ER staff remained composed and …
There is no patient care at the hospital. And you wait for long time to be able to get treated in ER. I would not even call their ER as emergency. They never handle patients on time for any emergency situation. Nurses are rude. They only just care to take blood test but diagnose is worse.
Worst hospital ever!! Kicked me out of the lobby at 43 degrees to wait outside for an hour for a ride home! Made my husband leave because no visitors allowed! Unbelievable what our health care has become! Good luck getting another f’ing …
If I could give them a 0 I would. They are awful and the worst. They are not allowing me to see my husband. They think they own the patient. They are not transparent nor good. They are also rude and treat people with condescension and …
Careful going to Sparrow they are allowing their employees to harass past patients because they disagreed with their negligent care.
As a Texas transplant, I’m still adjusting to some “Michiganisms.” I went to Sparrow Health System ER last night because I was experiencing almost unbearable tooth pain. It was my first trip to the ER in over 3 years. I have a reasonably …
Last year I was hospitalized 3 times over three months. Once for heart surgery. I had a second surgery for cancer at Sparrow in October 2020. Now I have suspicious lymph nodes. Quess what? Sparrow is not doing biopsy. What hospital in …
As a patient and former employee, this place continually amazes me as to the lack of professionalism and communication that abounds throughout almost every department hospital wide. The most recent debacle involved my wife needing an …
I have been managing chronic disease for 17 years. The “care” I received thru the Sparrow ER today wreaks of gross neglect. I will NEVER return to this hospital. After 14 hours in ER, and the drs requesting I be admitted, I am choosing to …
The Worse experience I’ve ever had, The one nurse that attended to me was just to take my temperature get my vital sign, pretty much was just for screening after sitting there for 5 hours not one doctor or nurse came in attend to me I had …
I have been coming to sparrow for over 15 years and I have to say it’s consistently improved and continues to be exceptional! There have been times here and there I could have had better service but they continue to take great care of me …
Doesn’t deserve negative reviews. I was born in sparrow, ive also had my life saved at sparrow. The staff is usually very kind and respectful if you treat them with respect. The kind of stuff I’ve seen these employees deal with in the e.r …
The beginning of my visit didn’t start out to bad, then we actually got checked in and seated and waited over 2 1/2 hours to even get us back in a room which is alright I get they are busy, BUT the staff was down right rude and …
My mother was here for about two and a half weeks and they took very well care of my mother while she was there before she passed away November 3rd 2021 nurses and doctors did all they could to make her feel comfortable. the 10th floor did a very awesome job
Found the ER Dr, (Dr. MC
Millin) RUDE and not helpful. My mom refused a CT scan yesterday as she just had 0ne done 2 months ago. Then we were ignored until we gave up and asked to …
Their ER staff couldn’t even diagnose a simple spider bite. Total waste of 6 hours of our time and unnecessary testing, very unprofessional. Not one of their doctors even bothered to actually examine the patient. Their incompetency and …
Check in staff had almost zero compassion. Waited in the waiting room for a hour and a half as I was puking and other ending blood. They’re was someone else as well next to mr that was completely blacked out and not one nurse checked on …
We’ve been exclusive patients of Sparrow since moving to the Lansing area 6 years ago. I’ve had all three of our babies at Sparrow, one of which was hospitalized for meningitis 6 weeks later. I’ve had back surgery and my husband has had a …
Worst experience ever I went there for nausea , dizziness and vomiting. I didn’t get any help after being there for 5 hrs all they did was tell me in front of a group of other people that you have a uti and that’s what’s causing your …
This review is for Sparrow Urology:
Had outpatient surgery early in March, was supposed to have two post-op …
Do not go to this hospital, worse patient care I have ever seen in my life. My dad Went in for a same day blood transfusion, came out 5 days later confused, gi bleed, and constipated so bad he had an impaction. On top of that we requested several times to speak with his doctor and he was literally avoiding speaking with us.
Went to the ER for a concussion as part of a recommendation from Urgent Care who refused to do any sort of tests for it. I went to sparrow where I waited for an hour and a half just to have a nurse practitioner tell me that they weren’t …
I brought a close relative in that was suffering from hallucinations and to get them detoxed off of alcohol. Im not upset that I was there from 5 pm to 1am or that I even had to petition the hospital for a 72 hour psychiatric hold. I was so …
If you care for yourself or your loved one avoid this hospital. The physicians will not listen to the patient or their family. My husband has been hospitalized numerous times the past year all over the state and we have never had any …
Very unorganized and not as sanitary as a hospital should be. Also where is all the staff? I walked into 2 separate buildings just trying to find an employee to tell me where to go. I sat at the front desk in their TCI building for 30 mins …
I’m not dead. I should be. I had Guillain Barre, Covid 19 and a broken ankle. Went on a ventilator, had blood pressure of 210 over 140, then respiratory failure. I spent six weeks in ICU and two in Mary Free Bed. …
This hospital is failing! One behavioral specialist? One? Family has been sitting for 18 hours and still have not seen anyone!! How do you function? Sad that people can’t get the help you need when they are being paid for it, just not doing ANYTHING! Sad day when people in the capital city of Michigan can’t get community mental health.
Never received a bill for $100, went to collections apparently. Credit score went from 790 to 600 something, good thing I randomly decided to check my score or I still wouldn’t know. …
Nurses are so rude you want to slap them , they don’t let anyone come in with you but will try to stick covid patients in the chair directly next to you. I was having a miscarriage and had to wait 7 hours to even be seen by a NURSE! On top …
Update: I just had another baby at Sparrow. Another great experience. Thank you to all the nurses who took great care of us. …
Let us know how many of your RSV patients took the covid shot you keep pushing on them before they make our kids take it for school. Time to take your head out of the sand and leave the kids alone.
I had a great experience here. All of the Emergency Room staff did an amazing job, and Nurse Kristina went ABOVE and BEYOND for me. It was THE best and fastest emergency room visit I have ever had. THANKS to all of you! You are appreciated!
If you ever have any reason to go to a hospital, please go anywhere else. I know the staff is trying hard to treat everyone during covid, but they are always understaffed and not properly trained. Wait times are horrible and if you do treatments like dialysis they have no clue how to handle it.
When I was younger, Sparrow was actually a good hospital with a great reputation. After my latest experience there, I can see why Sparrow has so many negative reviews now. I understand that we are in the middle of a global pandemic and that …
Never go here the Doctors call CPS on you if you disagree with their approach and findings!! BEWARE if you have kids!
Been sitting in ER for several hours. Brought my mom here for possible blood clot in leg. I’ve asked for an update around 5-6 hours ago, still no word. They took my mom somewhere when we first got here, left me in waiting room. This …
I had the best Emergency Room experience quite early this morning. My chief complaint was dental pain. I know, unconventional to go to the ER for dentistry, but I was in a place where I wasn’t going to make it until 8:00am to call the …
Husband has been in the ICU and his family lives far away. We’re trying to take turns on tending to him as well as keeping him comfortable. But the staff is absolutely rude. You’re talked down upon, and hospital policies are completely …
I couldn’t imagine receiving worse service. I entered the ER with concerns of a broken neck. I was walked to triage where I was placed in a neck collar (only thing done right). I was then placed in a wheelchair and dropped off in some hall, …
This hospital is the worse ever slow service no communication and unsanitary!! We need better service than this!! Here we are 5 years later and this hospital is worse my son was taken here and all they did is throw him in a room and nurses …
Going to the hospital and emergency room is never fun but our nurse was AMAZING. Lizzie, thank you for doing everything in your power to make sure my gf was taken care of. Your positive attitude and kindness was above anything we have experienced. Sparrow is beyond BLESSED to have a nurse like her.
My daughter (3 y.o.) was sent to the hospital from Sparrow Urgent Care due to having ketones in her system. Her father and both her uncles have type 1 diabetes, so it was a cause for concern for her as well. She was having issues eating, …
Unfriendly staff, expensive bill. Instead of running a simple allergy test, they had me running around for six months thinking I was dying. I would be so happy if I could give this place zero stars.. I wasn’t from Lansing so I was unaware …
Worst emergency experience ever. I tested positive for covid spoke with someone before I showed up to the emergency room who insisted that I go in. I was told that she would be looking for my chart to come across and to let the I’m taking …
Had our baby here. Very nice people.no problems at all with the actual people but as I’m writing this my wife is STILL not discharged. Not impressed with anything else. Dinner took over 2 hours to come. Breakfast was just as long… in …
Thanks to Sparrow for taking such good care of my son in an emergency. Your staff are excellent and all deserve raises. We really appreciate having a first-class hospital here in Mid-Michigan.
They held me against my Will. The nurses and doctors don’t take care of me. I barely see them and they are unprofessional. I’m am going to have a lawsuit against this hospital for holding me against my will and multiple reason. I been her …
With the exception of the Security. The Emergency Department staff were absolutely amazing and very attentive to our needs. Thank you all for being so compassionate and caring. I hope we never have to go back but if we do I know my Brother will be in good hands.
Completely and utterly appalled with the hospital, yet again. A nutritionist came in and spoke to my girlfriends 11 year old, that was there for stomach issues and told her to eat whatever she craved and that they need to look at nutrition …
the staff and everyone running and working in this hospital are trying as hard as they can considering the circumstances but this place, to be blunt, just sucks. insanely long wait times, staff who isn’t very friendly and never really seem …
Trying to get a diagnostic mammogram scheduled. It is a nightmare. Kept playing telephone tag. They then sent me a certified letter to contact them with phone number. Called three different times on hold 10 minutes each. On third call, …
TERRIBLE TERRIBLE TERRIBLE. Worst work ethic and patient service I’ve ever seen. ZERO doctor patient confidentiality, rude and slow staff. Took over 2 hours just to get registered and moved to ANOTHER waiting area. Will never come here …
Absolutely longest wait times of any hospital I have ever been to. Currently waiting for discharge. 2.5 hours so far. Over crowded. Two people per tiny room. People in the hallways on beds. Waited six hours for an ultrasound. Honestly, I’ll never be back.
Just recently spent some time with the good folks at Sparrow. Everyone was kind, caring and completely awesome. They should get a 10 out of 10. Thanks everybody.
I wish I could give zero stars,worste hospital experience ever,the Dr I had was cold and uncaring and treated me like I wasn’t worth his time,I’d choose a different hospital if your needing good care
The entire sparrow health system is disgusting!! They botched my emergency surgery and I had multiple sparrow doctors/ nurses admit to me after the fact that it was botched and said how “sorry they were that I went through such an ordeal”, …
By far the most rude staff I’ve ever experienced at a hospital was today at the pre surgical area at Spartow. Met about 10 different nurses doctors and 2-3 were pretty nice. The others were shockingly rude
Not a good experience. My husband was in for 10 days, never offered a shower. I asked for a wash cloth and it took 2 hours to get it to wash him off. Today his cardiologist office called to get him two tests because his blood pressure is …
Unfortunately I have been here a number of times. Never had bad issues or anything. Attentive and respectfully empathetic staff. Like any other city hospital, though, during any kind of sick season, and even if not, one can spend quite a …
You guys are horrible everything was bad also they had scanned my father 5 different times claiming nothing was wrong and claiming it was a muscle strain(wrong) in the end turns out he had to have surgery and now is in recovery for over 3 months and is still continuing due to the intense infection due to sparrow doing a horrible job
to say the least i would give this less than a one star if i could. This was the worst hospital i’ve ever been too and they have the rudest staff. To start we got in and everything was okay they the nurse starting being entirely too rude. I …
Went to Sparrow ER yesterday. It was soo sad to see all those people in hallway. My thoughts and prayers are with them all.
I was seen very quick because I was a stroke risk. The nurses and doctors were …
I have been sitting in the pediatric emergency room for 3 days with my son. I have asked for a sitter many times and told none are available. Yet tonight right after being told again that no sitters are available the patient across the hall …
My boyfriend came to the emergency room with chest pains. I wanted to meet him there and be with him to support him during this scary time but they wouldn’t let me go back. I sort of understand because of Covid protocols but the waiting …
Communication between emergency room staff and the patient care desk where you get the badge to see a patient is intolerable! My mom was brought in by ambulance checked in with security they called got the okay for me to come back with my …
I aways had a bad experience at Sparrow hospital but when my son got sick with Covid and Norovirus they took such good care of him. He was in the pediatrics on the fifth floor I loved all of his nurses. My favorite one was Nurse Renee she …
Most nurses there actually care about their patients but my last 1 kicked me out while I was still withdrawing from alcohol. Scary situation
3rd day of stay in er room, 7 hours after colonoscopy and endoscopy while sound asleep kicked out of er room to hallway. Now sitting in recliner.
My mom went into this hospital needing blood and came out screaming and yelling absolutely livid about the staff horribly mistreating her. At one point she said she was left outside.
WORST HOSPITAL IVE EVER BEEN TO. staff are incredibly rude, I guess they’ll just hire anyone at this point. I leave my only living grandparent in the hands of these people and I don’t get any sleep at night.
Daughter is Having a baby here. They will not allow me to visit the cafeteria or purchase a water. I am only permitted to use a vending machine. Straight garbage 🗑️ …
The girl security guard that wears glasses is completely rude and disrespectful I was going through my backpack to make sure I didn’t have anything I couldn’t bring in the hospital and she comes out and tells me and my wife that we look …
On Thursday I was involved in a side by side roll over and was taken to this hospital for emergency care. I fractured my back in two places. The staff here was excellent and went above and beyond for me. I can not say enough to thank them for their care.
Most ridiculous hospital that I’ve ever went to. I arrived at the emergency room at 10AM. Didn’t see a doctor till 6PM. Never placed in a room during my 2 day stay. Sat in crowded hallways till 7PM, Then moved to what they call The Que …
ja root is a paid creep. a fancy room is not staff.i had two male aids after surgery. I was afraid of them. one put his face within inches of my face and was screaming at me. the other one was tall thin guy with accent. he was mad because …
Critically Understaffed. Most staff apathetic, don’t tell you anything about your own health, treat you like it’s all in your head, hard to get anyone to follow through with anything. Heard person screaming for nurses 20 minutes before …
The worst place to come. Waited 5 hours in pain, crying and still waiting. Not one nurse asked if they could help. Not one doctor cared people were in pain. Every time someone asked we were all told the same thing… yeah I know I’m sorry …
Let me just say this. Sparrow Hospital ER, is absolutely horrifying. Last night I spent couple of hours there (I’m fine was just concern about some pain I was having) and let me just this. 😷😷. …
The nursing staff was excellent but thats where it stops. My husband was in a room with a man that could not control any bodily functions. This happened several times and when it was supper time it was awful. We asked for a room change & …
From check in to discharge was 5 hours. Pain meds were to be given through an Iv that was never administered. Never spoke with a doctor. And sent home feeling worse than when arrived.
I went to the ER here because it is not very far from my apartment because i was having pain in my right kidney and i was nauseous. They where super slow and by the time i got a room they moved me to a open room that looked like a waiting …
After a cat scan I was instructed to go straight to ER at Sparrow Hospital.
After several hours of waiting in ER, I was placed in a ER waiting room which prepared a patient for a room. This room has curtains that can be pulled around …
Once I have a great experience somewhere I like to share it with others. Naturally we would rather not be here, but I must say the service among all the staff, nurses and doctors has been over the top. The food is great for a hospital and …
Thank you for taking care of mom so well thank you caring about her nurses are great 😃👍. Cardiac patient family member. …
JENNIFER JOSEPH, D.O. SHAME ON YOU! If you are looking to be verbally assaulted and humiliated whilst naked, threatened several times, talked about with staff within earshot and refused treatment with no explanation then this is the place …
I was pleasantly surprised by the quality and compationate care I received in the Emergency Department. Dr. Brener, Nurses Rosie, Megan and others made an uncomfortable visit much more tolerable.
This hospital is full of incompetent staff. They never review your chart prior to a visit and brush off your health condition.
Dr. Burh and Dr. Deshpande were the best doctors there but thankfully for them they moved on. But unfortunately to me now.
Very unprofessional service. I called and tried to get advice of how to handle a situation, and the woman I spoke with would not answer any questions I had. She had no interest in learning about the situation. She did not give me to advice …
I was certain I had stepped into a third-world country, or perhaps the state capital had been bombed…but apparently it was just a regular wknd of no beds & everyone crammed in the hallway recliners–for DAYS–at Sparrow Lansing. I could …
Sparrow does not follow it’s own philosophy.
The patient should come first but when you do not allow your caregivers to …
I was in the emergency room a couple days ago with a fractured clavicle. Dr. Toosi and Jess (nurse) took great care of me. Shout out to them and the rest of the staff at Sparrow! They made a painful bicycle accident for me a little easier with their excellent care. Thank you!
If you would like to lay on the floor of an ER room for 13 hours, this is the place for you. If you do not value any privacy this is the place for you. If you do not want any nurses to care about their jobs or the people they should be …
Worst hospital ever! All they do is give you some bs line that everything’s going as planned. An are very disrespectful lack of communication definitely not clean for being a hospital. It’s nothing but a cluster of people an worker’s. An …
This is the worse hospital I have ever been as not only did they do Rong to me but to my new born baby because of them my baby has to be on oxygen for the rest of her life and they are way over there head’s when it comes to there patience …
Sparrow apparently had my review removed, likely because I wrote about how they missed my broken leg (tibial plateau fracture) after a car accident, even after I told them multiple times that it hurt more than my broken ribs. Another doctor …
The staff are very rude and not in the least compassionate about you or your loved one. They yell at patient visitors and look like they are miserable so therfore seem to want you to be miserable. The only time they are nice is if you practically grovel at their feet. I wouldn’t recommend any sparrow let alone this one.
I had all my kids over there and when my mom gets sick with COVID-19, they take care of her so much I love everyone work all the nurses the doctors all of them. They are human like us they helping their families and in the sometimes helping us we have to appreciate what they doing Thank you so much to all of you
Trying to leave an unbias opinion is hard, but here goes a shot. The Hospital facility does save lives with treating illnesses, conditions and diseases. However, the system in which they operate is solely a business practice. Most patient …
Unfortunately, top management is clueless as to how to run a hospital. Money seems to be the focus. …
My spouse needed to be seen in the emergency room. She has memory issues and has been dealing with a complicated medical issue for a few years now. The staff refused to allow me to stay with her to be present when she was seen. I requested …
This is by far one of the most horrible hospitals I’ve ever been to and I’ve always gone to sparrow. Idk if it’s just because it’s Lansing or something demonic is going on there but I think this place needs to be shut down. I sent my …
88 year old mom admitted the 23rd, on 27th she was still 4 day old dirty underwear, had not bee. Offered any thing to clean herself, had not been offered a tooth brush, had not been gotten out of bed since the 24th. Is not being gave enough …
My dad went in by ambulance a little over a week ago and it was a horrible experience. Communication there is horrible. My brother updated my dads phone number 5 times before they actually saved it in the computer. My dad peed himself a few …
As a lab tech at Sparrow, I can tell you that I’m overworked and undervalued. There’s an obvious visual hierarchy where you’re judged based on the color of your scrubs, white coats, or lack thereof. I’m treated like I’m breaking into the …
My 7 year old daughter was transferred here from another hospital. We were being transferred to the ped ICU. To be completely honest I was extremely hesitant when they told me. The reviews were not good. Then when we arrived the ER was …
Notice the canned response to the reviews? That’s exactly the type of care I received. …
The Emergency Room staff was great until they had a nurse that never accessed a chest port, tried on me! She failed and actually caused me a great deal of pain by missing the access spot! She was digging that needle deep into my skin …
The hospital was super busy and the ER was overflowing with patients but the nursing staff was amazing. Marissa & Melanie in the ER and Melissa on the 8th floor were super awesome. Edward from the housekeeping staff made our day. He was super courteous and kind. Thank you to all the staff!!
I have never had such a terrible experience with a hospital. Do not take your kids here ever. My son was brought in for a broken collar bone and they kept us overnight. They put us in a room with a Covid patient on accident and then came …
I will say that if you are stuck in the actual hospital, Sparrow Is the place to be. The nurses, and doctors are absolutely wonderful people and take your needs and wants very seriously. The rooms are clean, comfortable, and allow for a calm mind
I have been to this ER many times because of convenience. 9 times out of 10 you’ll be met with impatient providers, who like to fabricate your concerns & make careless mistakes. You can be fully cooperative for 12 hours and leave with no …
My mother Virginia Barnes birth date 11/12/1937 was referred to TIC by her primary physician. She saw Dr Hernandez. His comment to her was she had already lived past her life expectancy. So why was she there and what did she expect. To me …
If you have to stay at a hospital long term you want to sray here. Excellent care. Private rooms. It’s like staying at an all inclusive resort. Except for the fact that you are sick. They saved my life. I can never repay them for that.😍 I love them. I added a pic of the view from my room. …