Simply Bits is one of the leading providers of wire and wireless networks for the delivery of voice, fax and other broadband applications and solutions in southern Arizona.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
5225 N Sabino Canyon Rd, Tucson, AZ 85750
The issue was resolved very quickly. Suzette was friendly, cheerful and extremely helpful. It was an absolute pleasure dealing with her. Thank you and keep up the great work Simply Bits!
Turned off for no payment when im already a auto pay customer! Have two services on the property and SB failed to add 2nd service charges then hits me for 6 month of no payment and turned me off at 5 pm and then when i called in i get a machine saying were closed. Starlink here i come.
Friendly stuff
Never got a call back….
Do not recommend.
Wonderful local internet company
Best ISP in town!
Great service and customer service. Thanks for everything!
Great customer service
Great service, little to no down time.
First rate service from all departments.
Best ISP in Tucson, hands down!
Love my Internet service from SimplyBits!
I appreciate the willingness to work with me to keep my business.
This is a great place to work. That’s not just nice to say; it’s true!
Best
Awsome service, friendly people.
Justin was extremely efficient and helpful!
Nice staff, Internet nuts. Great place to work if you’re able to communicate.
easy signup
Very friendly, professional and knowledgeable sign up. Easy!!
Great company, great service, very reliable, great quality voice and very fast Internet.
Information sharing, responsiveness, courtesy, ease of setting up all excellent!
Very simple sign up, we’ll see how the rest goes once installed.
Meh
While the speeds might not be the best, their support is amazing and will work with you to solve your issues.
The representative got my address and billing details and said I’ll receive a call back but I never got one. Damn I guess it’ll have to be BlueSpan.
Great company where customer service is a priority! If you want a local company that cares, check them out for your internet needs.
They require owner permissions in order to install their satellite dish on the roof of your building.
The woman with whom I spoke to get all set up was super nice, very helpful and informative. I’m really impressed so far!!
We use simply bits services and can’t be happier. Very professional and impressed by their team. Highly recommend.
It’s three days and they still have not come out .I’ve been here all day today and yesterday
They are slow Eve .though I’m paying for upgraded services
Tech support is only available M-F, 8-5. Seriously? Residential customers are at work at that time. The speed? PATHETIC! Don’t try streaming anything!
I really appreciated Suzette and Austin’s great attitudes and they had my internet back up in no time. Thank you!!
I have had this service for a while now and I am not happy with what I am getting i have home in pinetop and its faster Internet in a place that is remote then a highly populated city like tucson the company says that they are testing in …
Great company. Expanding our practice and just renewed our contract – they really worked with us to keep on the new services, speed, and cost
i pay $100 per month for 20mbps down and i just got an email asking me to limit my network usage. I GUESS I’LL START STREAMING THE VIEW OF MY BACKYARD IN 4k
Customer Service to set up an account was great! And the prices for new service is very reasonable!
After the storms I had issues with reception and the field tech was here within an hour to resolve. Great service Todd.
They imposed daily data transfer cap (without mentioning it in terms and conditions before you sign up). This cap sucks badly – after leaving something to download you come home with almost no internet available. Will sue them for breach of contract.
Called on a Friday to verify availability and compatibility with my needs and placed the order on the following Monday recieved a call on tuesday saying that service was in fact not available in my area yet there are signs posted directly …
Local internet company that provides solutions for Residential & Commercial services, can’t beat that! Excellent customer care and professional, knowledgeable installers that take the time and care with every customer. They support local businesses as well!!
They may have good VoIP service but their Internet service is incredibly slow. They will go over the importance of having a symmetrical upload/download but the speeds are so incredibly low that it doesn’t help at all.
So Far so good, i sent an email on a holiday, got a reply back the very next day!!! with complete information!! awesome!!!
After a very annoying and prolonged hassle-filled “customer service” ordeal, I can report that this company stepped up and did the right thing on many levels. All companies have problems, and this company went out of their way to try to solve mine- and the internet service is fine generally-
Daniela was great and very helpful. She was able to get me the service I needed set up in a timely manner and the phone call to set everything up was very quick and easy as well. Thank you Daniela for your help and amazing customer service skills!
Worst outfit i ever had the experience of dealing with. Not sure where my anteni on the roof is supposed to be pointing to, but it is at the ground across the street. Paying 100 a month in tucson, whitch sould be able to handle 5 gamers. …
It’s slightly faster than Century Link and we don’t have any other options since we’re in rural Vail. But it only works about half the time. I’ve had to double and triple the data plan on my phone because the service drops randomly at all …
Customer support and technical support has been lacking to say the least. Can’t get answers why internet is down. No call back as promised, when I call back all I get is we will try to escalate and we cannot give you a direct line to …
Simply Bits uses Cox services for “their” internet services. You save hassle and money just using cox communications. Simply Bits doesn’t even fix your internet when you have an issue, they complain to cox communications who comes over and services it.
1998 speeds for a 2017 price, pretty great deal for us that have no other options out here on the fringe of the city!!!! If my internet was faster, I would contact Google and see if its possible to post less than 1 star….probably be faster if I penned an actual letter and sent it by Pony-Express.
Have been using Simply Bits for our IT & websites for too many years to remember. Have always had A+ service & results. Would highly recommend them.
I was told that the Simply Bits tower needed some repairs. Customers, we are so sorry that the phone connection is choppy. Please call back and we will connect with you with our cell phone.
We switched over from Integra Telecom about a year ago and could not be happier. The customer service is really good as are the sound quality of the phone and speed of the internet. PLUS, they are a locally owned business, just like ours.
I’ve used them at home for 5+ years. We are a ‘high use’ family with many devices and computers on at any time. We very rarely see slow downs or outages… and when we did have an issue a few years back, the company was very responsive …
Simply Bits customer service over the past 8 years has been very good.I have recommended this service to 2 other households who are now customers.At the end of the month,I am moving from Tubac to Green Valley.I was told that I can’t get …
To be honest speeds/connection are good, but their integrity as a company is a different story. They advertise no download limitations as long as AUP is followed, be aware this is untrue. I am a new user subscribed to their 25/7plan@99.95 …
Got me excited for high speed internet in my area. Then they made me wait a full month for an appointment. When they got there suddenly they can’t service the speed I was told was available at my house and offered me something half as fast. Not sure why they didn’t verify their claims first.
When I signed it, the internet signal was very good, in the last 8 weeks has been very slow. i have contacted the technical support and they just said that at their end the signal is good but it is very slow. I will not recommend this outfit. My contract is for 12 mbps download and 5 mbps download which I never get now.
Been a residential customer for about 2 years. Knowing how much streaming , bandwidth usage you use is important when picking a provider. Their wireless may not be the fastest download but if you need to access your stuff remotely, log in …
I play video games pretty often which requires good internet speed. Now for the PS4, the internet that you say you’re paying for doesn’t seem true at all. The ping is practically aids and the company says they care but they never want to …
Simply Bit’s team of web designers, marketing and advertising wonks, all the way through the ranks to management, are fantastic. They really know their stuff. Simply Bits has helped the small business I work for become highly ranked …
Getting extremely slow service even though paying for 12 mbps. Lucky if I get >2. Customer service is friendly but problem has not been fixed. Plan to cancel. …
Service gradually reduced speed from 2 to 3 mbpm for 4 weeks to completely down for the past 3 days. It is extremely frustrating since we rely on service for school and work and have no internet. I have lost days of work as well as missed …
I recently moved to Vail and was excited to have broadband similar to what I had at Fort Huachaca. Very quickly I noticed something strange. Great speed in the morning, but ABSOLUTELY UNUSABLE connection at night. I tracked the phenomena …
I cannot say enough good things about Simply Bits service and staff…from Sabina, office staff, to Jay, our technician, they made it happen. Both were excellent as is our flawless and fast connection. thank you all!
I don’t write a lot of reviews, but I felt completely compelled to brag about the website site developers at Simply Bits. I am a small business owner, and we just finished my new website. I was blown away at the awesome result, and I was …
I live in an outlying area with painfully slow DSL and no cable, so it’s been terrific finally getting SimplyBits a few years ago. Their customer service is great. You actually speak with a local human, rather than getting caught in a web of phone prompts; the reliability has been solid, and the data rate is as promised. All good.
SimplyBits has handled our business phone service and equipment for years, and we have been very satisfied with their service. Recently, they designed a new website for our office. They listened to our needs and designed a modern, inviting, and useful website for our business. We would strongly recommend their services.
Unprofessional ways of doing business!! Never missed a payment. Actually been pretty satisfied with the service provided until they decided to surprise charge me almost $200 for some issue from 5 months ago that went wrong on THEIR end. No …
The connection is good for light surfing only though service is spotty at times possibly due to it being a microwave (wireless) setup. …
In Oct 2021 internet went down, but Simply Bits was on top of it. They kept customers notified and really went above and beyond.
Awesome business a customer service. Give them a call for the best internet rates around.
We have been using Simply Bits for five years and we have their highest possible service level. There is definitely a slow down when everyone gets home from work, but it’s unrealistic to expect anything different – it’s a shared connection …
Update: the folks at Simply Bits reached out to me re: my previous review. I’m glad to report that I was able to make a contact at the company who truly cared about making things right for me as a customer and who is assisting in …
Paying for top tier service and getting the run-around. I give them 2 stars since they held 25+ MBPS for a full year – after that, its no stars.. …
Simply Bits is a great alternative to Century Link or Cox. They do what they say they will do, and the service is reliable and less costly….so long as you keep signing up for 3 years at a time. Even though we purchased the equipment 3 …
Absolute worst service ever, they will hold people to a 2 years contract knowing they were unable to actually provide services! Total rip off, and the “executives” who would steal $ while not providing services will not even discuss the …
I called them they never returned my call. I moved from Vail and had blue span wireless. I loved them and never had an issue all but once from a storm. Now we are in st David az and they don’t service here. I called this company and they …
Just contacted Simply Bits today to set up new service at a new place. Very friendly and supportive sales rep. Even better, their prices on their website is what you pay, no additional fees and taxes. Up to a good start 🙂
I have been with Simply Bits for several years now. I haven’t had any issues, my internet works great, I can play YouTube videos on the tv for my baby all day long. Customer service is the best. Any time my internet is down due to it being …
they promote a 50.00 referral program for new customer. I referred a new customer never received it call said they would take care of it I received a gift card in the mail for 25 dollars two months later for a place that’s not even in our …
They’re terrible, but they are the only company that offers service in my area other than satellite with data caps, and they know it. They charge for 3mbs what other companies would charge for 10 or 12 mbps, making the higher speeds …
Its really sad when good companies go down hill so drastically. I used to really like simply bits despite the slow speeds for higher than average price. They were the only service we could get in our area initially. When a friend showed me …
The service is enough for me not any problems in a small home with few devices. Installed on time and efficient. When I cancelled cox and they offered a lower price I call simplybits told them I was going to cancel only because I’m on a …
When we first signed up with Simplybits over a decade age their service, internet connection speed and responsiveness was first class. Over the past year there has been an erosion of quality, responsiveness and value. To the people that …
If I could leave negative stars I would. I have gone without internet for a week. I have called everyday trying to talk to someone that could possibly help. Be prepared for a long wait when you call. When you call for residential …
5/17/17- Simply Bits rectified all issues. They even had their engineer calling to make sure service was working correctly. Speed is much better. I would definitely b recommend them as a provider. A huge thanks to Chris and Austin. …
After years of terrible service from CenturyLink, we decided to give Simply Bits a try and we are so happy we did! Our installer (Jay) was absolutely amazing. Jay exemplifies integrity and worked hard to exceed all our expectations. We highly recommend this local business!
So my Internet went out again. It happens every few months, and I get that, the speeds slow so you can’t even stream music. …
Our internet with Simply Bits only works about half the time. When you call to put a work ticket in, it takes forever to get a hold of someone and they often don’t even call you back. They “fix” the problem and then service goes out again …
We had to get rid of our local phone service & internet provider because they were HORRIBLE! We were looking for someone reliable, that had been around and knew what they were doing. We needed someone we could trust to get the job done and …
I have been calling to change my plan to a higher speed. It has been 3 days and no one seems to be available to check if I can get a higher speed at my residence in Tucson or approve the change. Really poor customer service. Every time I …
I have heard so many good things about this company I spoke to them about changing my service to them and I will be changing the first part of Aug. They are so polite and very helpful
I have called three times in the eight days due to slow internet (0.5Mb at its worst) and I have been promised a call back within 2 business days each time. I’M STILL WAITING! Their service is meh, reliability is poor, and the cost for …
We had internet installed on 9/25/20 so our housesitter could continue her online college courses while we were on vacation. Internet stopped working on 10/6/20. Several phone calls have only resulted in our being told our ticket was …
Absolutely terrible internet service provider. My internet constantly cuts in and out. Last night they stopped my service in the middle of the night, for no reason. I can’t get anyone to reconnect my service, which had already been paid …
I was told that 10mbps was what I needed. I was not told that that I would probably need a different modem, that the 10 would only be available in one room (and not even there), that I may need extra equipment, or that I may have strange …
Let me start by saying that I have Blue span as internet provider and the internet is excellent and customer service and tech support is the best. The only reason I called simply bits is because they were offering higher speeds for up and …
Customer for 1 week.
The Good: service is reliable so far; getting speeds close to advertised (25/7 …
We moved into our house and kept simply bits as the internet provider. It was fine for over two years until they replaced our equipment. They didn’t call or email that they were coming to do it. I only knew bc a tech left a message on my …
We’ve had Simply Bits for 5 years. They used to be pretty good. It used to be when you had an issue you could talk to someone locally and they helped you. Now they are horrible. We’ve been paying for their highest level service and …
Never went into the business as it was a Sunday and they were closed. Used a pair of traffic cones in front of their trucks to help girlfriend practice parallel parking.
my dad was a previous Customer and moved out of there service area so when I found out they serviced my new home I knew it was gonna be great. considering I work from home on a VPN all day and we have multiple smart tvs running throughout …
We had some issues and they were super responsive. Suzette in customer service made sure our problem was solved as fast as humanly possible.
Suzette Masters was very helpful and clear over the phone, great customer care.
Had a couple of issues with some extensions and the tech was able to fix these issues in a few moments. Extremely helpful, thanks!
they were pretty unresponsive before lockdown & our internet was never what we were paying for. we upgraded and now it crashes on a regular basis. i’m sick of hounding them. There’s no follow up on tech support tickets unless you call …
My internet is amazing! My wife and I work from home on the East Side of Tucson and it works perfectly for us (multiple Zoom calls, Hi-Def streaming on multiple devices and gaming).
I’ve been overcharged by way too much multiple times and the company is dragging their feet fixing it or even getting back to me about the issue. They’ve just responded below that they’ve reached out to me and are working on fixing this…. But I have not heard from them.
Worst customer service ever. And if you have to ever call them plan on being on hold for more than 30 minutes. And not to mention their internet is not great especially for the price you pay. Would never recommend them to anyone.
Being the Director of Food and Facility Services for a large healthcare facility brings many issues throughout the course of a day. When I first took over the IT department the system was antiquated and in serious need of an upgrade. So …
I pay $100 a month for 25 Mbps. I’ve called several times and been told that they aren’t experiencing problems. I’m always told that I’ll get a call back and it’s been escalated to another tier and then never hear back. As one can see in …
So far so good. Transitioned to Simply Bits to try and get away from the horrible service/monopolizing companies, even if it is a little more expensive. I had a hiccup right off the bat after install, with some miscommunication. Lynn in …
I switched to Simply Bits several years ago due to the rising cost for cable. Fast forward to today, SimplyBits is far more expensive for Internet than my local cable/Internet provider and their Internet speed is sub standard in comparison. …
Suzette Masters, the Triage Customer Care Specialist, helped me resolve a problem that I was having with my router. She was patient, cheerful and supportive. She went through a thorough checklist which quickly led me to discover the …
Today was my first appointment with a Simply Bits salesperson name Shaun. So far, my experience couldn’t be better. Shaun was calm, clear, authentic and friendly. My install will happen within the next ten days. If everything goes like today, I’ll be a very happy customer.
The Simply Bits team wowed me. I first talked to Suzette Masters in customer care. Suzette made me feel like a customer that Simply Bits cared about and wanted to help. Within 2 hours Chet Elger was at my residence ready to fix the …