First American was founded in 1962. Today, our working cooperative has evolved into a full-service financial services institution. Our mission … See more
Have been on hold for 50 minutes trying to access my account on line and just been told I am number 50 in line and I have been locked out of my account…I need to transfer money from one account to another…I need help urgently!!!
Today I cash my check today and they are making up excuse why I can’t cash my check and they can not make up their minds and also they all need to be on the same track and stop making excuse😠 …
This is the best online system I have ever had…easy to understand and excellent security. The clerk’s and management offer considerate and kind customer service!
I have been a customer of this Branch for at least 12 years, in this time there has many been changes. As of the last two years Customer Service has taken a back seat.
Would definitely NOT recommend this bank. They’re always losing track of payments and than 6 months later tell us that we are delinquent on our account. Horrible!!!!!!!
I am always displeased with the unprofessional and rude way they conduct business. And trying to get a live person is horrible. So i’m currently looking for another credit union because this one is a joke.
Been with this bank so far since i started my adulthood nothing wrong with the bank its usually on the users end if anything .i prefer this bank if your an adult .
This is a sorry excuse for a bank every time I call it’s a horrible experience, you can’t ever update information online or over the phone they have to send you paperwork and you fax it back to them, everything is very inconvenient their customer service is horrible and they try to take you for every penny please stay away
I would give you a negative if possible. Went to Casa Grande to change to my sister as a signee on the account because Mom has been put into hospice and my sister and I had to argue with them even having a POA ….when asked for manager …
Really, a new convenient upgrade? I have not been able to access my account for 4 days, and now I am locked out Waiting on the phone for over an hour. time to shop around.
Just not happy with this credit union as I tried to call but get a busy signal or no answer. I try to figure out how to find out how much is in the account but no way to find out. What do I do now or who to call???? Just upset and hurt as I tried all day to contact someone….so frustrated.
We have been using them for years and for the most part they have been good to us, we started a business and set a appointment to set it up, we still ended up waiting over a hour a nod the employees just didn’t seem to care, they have really gone downhill lately, we’re pulling all our money and going somewhere that cares.
I don’t have an account here but they are In the coop my credit union is in, I can go here and get the same great service as I do in Indiana credit union! Always friendly and highly recommend them!
Rude. They wouldn’t even change 20s into 100s. Instead of inviting me to join their institution; he shrugged his shoulders and says “sorry, I can’t help you.” You could’ve gained a member and even a large sum of money….with your customer service skills you’ll never know.
Horrible customer service. Recently opened an auto loan with this credit union now No one wants to answer the telephone. I’ve called repeatedly for 20 minutes and still noone answers-read reviews tried the extension listed for VP in member …
Wow In a competitive market for banking services, First American seems to be a bank that displays “How to go out of business REAL fast”. I have money I want to move out of my Bank of America accounts because I gain NOTHING from them. …
Have been a member of the Casa Grande office since 2012. Although this small ‘home town’ Credit Union has seen some growing pains in fees and services that are not ‘free’ any more,, look at what has happened to the huge national …
My local bank was shut down and using the site ATM Locator indicates ATMs in my area that are free! THEY ARE NOT! I asked for reversal of all my fees but FACU didn’t respond, as usual!!! What happened to our members come first!
Pathetic. Called two different phone numbers and every possible extension. They won’t answer the phone. We had auto pay set up for an auto loan. They decided to not withdraw the money one month and expect us to pay $10 to make a payment over the phone. Nope.
I cannot seem to get hold of ANYONE on the phone. It is important what I need to talk about and I can’t seem to catch someone. Oh ya, they keep charging me a NSF even though I do have the sufficient amount in my account. I keep having to …
I love this credit union! They’ve always treated me well. Needed a notary recently and I got helped quickly and they helped me resolve what I needed to. The drive through is usually quick and the staff is friendly 🙂
FACU in Casa Grande has gone down hill SO BAD. I have not be able to receive adiquit help logging in to my account since the computer upgrade at the credit union. They NEVER answer their phones, and I had to wait almost an hour for a bank …
Web process, apps, avenues to bank are useless. Try to deposit money anywhere, can’t! Try to submit to download app, error!
Download a app to pay my friend back for a meal, can’t!
Why?
I recently reviewed my credit rating , & found out I had a bad mark. I looked into the matter & found out this C.U. had reported me as being 30 to 60 days late on my auto loan. I have never missed a payment with this C.U. ONE MORE THING …
worst bank in the state, piss poor communication from the bank, they lie to you about your loan, change their website constantly and charge an absolutely ridiculous online “convenience” fee. to anyone reading this i strongly urge you to consider literally any other bank than this one. Nothing is worth dealing with these snakes
FIRST AMERICAN CREDIT UNION HAVE YOU READ YOUR REVIEWS?????!!!!!Geeez!!!! It’s time for something to change , Look how many BAD REVIEWS you have!!! Does anyone from first American care that you have bad reviews????? You are the Wal-Mart of …
Legit the worst bank ever. Having to wait minutes, almost an hour to talk to a representative is pathetic. On top of that getting them to verify your account for any type of loan is frustrating no one wants to take the time out their day to actually what’s been faxed. Closing my bank account with them soon for good.
I wish it had a lower star on here, the worst customer service ever! They are very rude. I got my auto loan here and from the beginning of me becoming a meamber, it was terrible service! I had to refinance and go somewhere else. And …
I’ve been a member for 4 years now was put on autopayments from day one and just a few months I realized they had been charging me a late fee for the past year without ever letting me know how this happened they gave me no good answer only …
This place is a joke. There WAS only 1 good employee that worked there. Since she left it’s gone down hill. 4 times I’ve attempt to my car payment with “sister” company (to avoid the 10.00 processing fee). 2 times I was told they don’t …
I only had First American because they house my auto loan. They have always been friendly, and I never had a problem with them, but I recently became unemployed and Christy went above and beyond to help during this hard time. Will definitely continue banking with them from here on out!
Special thanks to Janet and team. This is my 3rd visit to a shared coop branch today after learning my coop account in Hawaii is compromised and funds were being withdrawn as we speak. My own FCU said that the fraudsters would be able to …
Horrible customer service. I drove from Chandler Az to get bank statements with my Tia, who banks here and they were not helpful at all. Charged my Tia (Aunt) $30 for transaction statements for the last 6 months. That wasn’t even what my …
I mail a pay-off check, it doesn’t arrive 20 plus days later. OK no problem, so I call to make the pay-off on the phone, but there is a charge for that. I also ask to have the late fee that accrued due to the pay-off not arriving …
I’ve banked with First American for years and the only good experience I’ve received from them is direct deposit. The people in the back are rude, slow, and act ‘above’ you. I tried twice getting a notary from them, both horrible …
Terrible, terrible bank. Every other month they are changing their site, mobile app, or services. You have to constantly change your password to stay “safe”. With ACTUAL banks, they are safe with the first password you set and not have to …
Without question the worst bank I’ve ever been in or talked to, might even be the worst business of any kind I’ve ever encountered. Management is a joke. The other location is just as useless. I don’t understand how they still have jobs. Please, don’t even give these snakes a chance to touch your hard earned money.
Just an absolute abomination of a credit union. The payment system on their website flat out doesn’t work. If you try to give them a call make sure you have the next 2 hours free, because that is literally the amount of time you can expect …
I think only one person works at this credit union, anytime I call I’m on hold for up to 30 minutes, than when I’m talking to someone they place me on hold for another 10 min. because they don’t know what they are doing. …
So I lost my debit card I called it in and asked to cancel it and order a new one the teller said it would be $10 and I agreed she told me 7-10 business days I waited and waited nothing. I called again and talked to Nicole she told me the …
There are MANY little issues with FACU. My biggest complaint is ….Last year I asked them to change the due date to the middle of the month and they did with no questions asked! Well, now that I am at a new job that is commission based …
I have a vehicle financed thru FACU. Ever since day one it was a hassle. I received a call that my insurance company didn’t send over paperwork within the first month I had it. I called, State Farm certified the paperwork, and had proof it …
Worst Credit Union ever! I will not recommend to anyone. Apart from they’re horrible service getting a hold of them is impossible what do those agents get paid for? when I did speak with someone 2 months later my account was already so …
Uusally you associate credit unions with good customer service due to their smaller size and focus on the community they serve, but so far that has definitely not been the case at all. They are servicing an RV loan for me and trying to …
Not happy….. in 8 years of being with this credit union, they have changed fees, added fees and taken away products that I signed up for without advance notice. The latest is a $25 annual maintenance fee on a CD IRA, that 3 years and 9 …
I am truly frustrated and disappointed in this credit union. If I could give ZERO stars – I would! There was apparently a MAJOR change in the way payments could be processed and I was not informed. I noticed that my payment didn’t draft …
Gave an extra star due to the employees helping me order a card easily. Would not recommend for joint accounts! My husband added me to his account and I ordered a card. When the card finally came it won’t activate due to not recognizing my phone number. Not really worth waiting in person 30+ mins at the bank to sort it out.
What else can I expect from a financial institution that has horrible reviews. Rudy Escalante from the Loan Department assisted me on the phone today. Absolutely unprofessional. After calmly explaining my situation of what I had even …
Tried to call for a simple question. Regarding a payment for my credit card. Waited on the phone 20 minutes to go from number 5 to 1. Just to not have them pick up. Finally hung up. This is why I left banking here. *** after leaving this …
I financed my car purchase through First American Credit Union and I am so frustrated with their online banking system. I can never smoothly login in to their system. I recently noticed that my automatic payment did not post this month and …
I have a loan here and making a payment is a ridiculous process. I had auto-pay set up and changed banks so I thought that I might be able to make that change on their site – Nope, not an option under the loan. By the way, the user …
I have had an account with this credit union for years and have loved the service of all the reps I spoke with until recently. I have a savings account, that I have NEVER had a withdrawal on since I opened it more than 5 years ago. I moved …
If I could give a negative star I would! Yet an other reason why I will terminate my account with First American. I just called to make a payment for my car loan over the phone and they charge $10.00 to take a payment over the phone! That …
Let this be know that if a zero star rate was available to give I would have chose that. I have had had First American as a credit lender for almost two years now and have had countless problems since the start. However most recently it has …
We took out a HELOC to pay off credit card debt and get a lower interest rate. While we were at it we refinanced our car to a lower rate. Danielle was excellent to work with and quick to reply to my questions when emailed or called. …
So I noticed a lot of the reviews are negative towards staff or wait times. I’ve never had a problem with staff nor have I had any issues with the bank. In the past I had been with banks who find ways to screw you over in more ways than …
I have been a loyal customer with this bank for years. I have never had any issues with this bank at all and I am not a happy customer at all. You would think you are a business you would want to make your customers happy and make them feel …
I’ve never really had any problems with this bank until today. I came in for a new card an issue with fraud and the girl told me that they never blocked the card from Saturday and for me to call the SAME number that didn’t block it and I …
Amazed by the ratings. I have been a member for over 30 years and also additional banking elsewhere. I use everything available from notary to financial services. I say every single time I am there that my needs were met! , sometimes easier …
First American is great to work with.
Terrible online services and customer service wouldn’t recommend
Horrible customer service please bank elsewhere.
People helping people, not just a bank.
Rude, no communication among employees and their customers.. worst bank ever
The new system is fustrating along with the wait to speak with customer service.
Never had any problems or concerns. Excellent customer service.
I’ve always had pleasant experiences when I go.
charged me 65 dollars for moving money around on my account myself…….
Worst Credit Union ever! I will not recommend to anyone.
Over crowded customers have been waiting since 9am. Now it’s 2:30pm. Service is so Slow.
Have been on hold for 50 minutes trying to access my account on line and just been told I am number 50 in line and I have been locked out of my account…I need to transfer money from one account to another…I need help urgently!!!
I’ve been in the lobby waiting over an our for a wire transfer!!!! So ridiculous! Understaffed!!
Today I cash my check today and they are making up excuse why I can’t cash my check and they can not make up their minds and also they all need to be on the same track and stop making excuse😠 …
They are so rude, impossible to got hold of them it’s hard to make payment for my car I had to pay $10 fee every month, it’s the worst company ever.
My card was locked out again. No after hour or early services for help. Had to call in late to work because of this in service
I’m glad to see the credit Union improving.
Fast friendly service.
Will never recommend this credit union. Can’t login for online banking! What happened to their upgrade?
Just discovered a new fee to pay my bill on line. $10 convince fee. Looks like I mail my checks in now. N
Casa Grande Arizona Credit Union Staff, you are doing an AWESOME!!! job. Keep up the good work.
This is the best online system I have ever had…easy to understand and excellent security. The clerk’s and management offer considerate and kind customer service!
I have been a customer of this Branch for at least 12 years, in this time there has many been changes. As of the last two years Customer Service has taken a back seat.
Would definitely NOT recommend this bank. They’re always losing track of payments and than 6 months later tell us that we are delinquent on our account. Horrible!!!!!!!
I am always displeased with the unprofessional and rude way they conduct business. And trying to get a live person is horrible. So i’m currently looking for another credit union because this one is a joke.
Been with this bank so far since i started my adulthood nothing wrong with the bank its usually on the users end if anything .i prefer this bank if your an adult .
This is a sorry excuse for a bank every time I call it’s a horrible experience, you can’t ever update information online or over the phone they have to send you paperwork and you fax it back to them, everything is very inconvenient their customer service is horrible and they try to take you for every penny please stay away
I never had problems with this place the gal’s are helpful !
Came here for a replacement card and was treated like a criminal. One hour and 40 minutes later, still no card and waiting on Mariah the card maker.
Rude personnel. With a power of attorney refused to give signature authority on account if person in hospice. Refused to all us to talk to a manager.
I would give you a negative if possible. Went to Casa Grande to change to my sister as a signee on the account because Mom has been put into hospice and my sister and I had to argue with them even having a POA ….when asked for manager …
Really, a new convenient upgrade? I have not been able to access my account for 4 days, and now I am locked out Waiting on the phone for over an hour. time to shop around.
Just not happy with this credit union as I tried to call but get a busy signal or no answer. I try to figure out how to find out how much is in the account but no way to find out. What do I do now or who to call???? Just upset and hurt as I tried all day to contact someone….so frustrated.
I am being charged $35 for 28 cents overdraft fees.
Their mistakes on not putting things through properly and misquoted my available balance.
We have been using them for years and for the most part they have been good to us, we started a business and set a appointment to set it up, we still ended up waiting over a hour a nod the employees just didn’t seem to care, they have really gone downhill lately, we’re pulling all our money and going somewhere that cares.
I don’t have an account here but they are In the coop my credit union is in, I can go here and get the same great service as I do in Indiana credit union! Always friendly and highly recommend them!
Rude. They wouldn’t even change 20s into 100s. Instead of inviting me to join their institution; he shrugged his shoulders and says “sorry, I can’t help you.” You could’ve gained a member and even a large sum of money….with your customer service skills you’ll never know.
Horrible customer service. Recently opened an auto loan with this credit union now No one wants to answer the telephone. I’ve called repeatedly for 20 minutes and still noone answers-read reviews tried the extension listed for VP in member …
Wow In a competitive market for banking services, First American seems to be a bank that displays “How to go out of business REAL fast”. I have money I want to move out of my Bank of America accounts because I gain NOTHING from them. …
Have been a member of the Casa Grande office since 2012. Although this small ‘home town’ Credit Union has seen some growing pains in fees and services that are not ‘free’ any more,, look at what has happened to the huge national …
My local bank was shut down and using the site ATM Locator indicates ATMs in my area that are free! THEY ARE NOT! I asked for reversal of all my fees but FACU didn’t respond, as usual!!! What happened to our members come first!
Pathetic. Called two different phone numbers and every possible extension. They won’t answer the phone. We had auto pay set up for an auto loan. They decided to not withdraw the money one month and expect us to pay $10 to make a payment over the phone. Nope.
I cannot seem to get hold of ANYONE on the phone. It is important what I need to talk about and I can’t seem to catch someone. Oh ya, they keep charging me a NSF even though I do have the sufficient amount in my account. I keep having to …
I love this credit union! They’ve always treated me well. Needed a notary recently and I got helped quickly and they helped me resolve what I needed to. The drive through is usually quick and the staff is friendly 🙂
FACU in Casa Grande has gone down hill SO BAD. I have not be able to receive adiquit help logging in to my account since the computer upgrade at the credit union. They NEVER answer their phones, and I had to wait almost an hour for a bank …
Web process, apps, avenues to bank are useless. Try to deposit money anywhere, can’t! Try to submit to download app, error!
Download a app to pay my friend back for a meal, can’t!
Why?
I recently reviewed my credit rating , & found out I had a bad mark. I looked into the matter & found out this C.U. had reported me as being 30 to 60 days late on my auto loan. I have never missed a payment with this C.U. ONE MORE THING …
worst bank in the state, piss poor communication from the bank, they lie to you about your loan, change their website constantly and charge an absolutely ridiculous online “convenience” fee. to anyone reading this i strongly urge you to consider literally any other bank than this one. Nothing is worth dealing with these snakes
FIRST AMERICAN CREDIT UNION HAVE YOU READ YOUR REVIEWS?????!!!!!Geeez!!!! It’s time for something to change , Look how many BAD REVIEWS you have!!! Does anyone from first American care that you have bad reviews????? You are the Wal-Mart of …
Legit the worst bank ever. Having to wait minutes, almost an hour to talk to a representative is pathetic. On top of that getting them to verify your account for any type of loan is frustrating no one wants to take the time out their day to actually what’s been faxed. Closing my bank account with them soon for good.
I wish it had a lower star on here, the worst customer service ever! They are very rude. I got my auto loan here and from the beginning of me becoming a meamber, it was terrible service! I had to refinance and go somewhere else. And …
I’ve been a member for 4 years now was put on autopayments from day one and just a few months I realized they had been charging me a late fee for the past year without ever letting me know how this happened they gave me no good answer only …
This place is a joke. There WAS only 1 good employee that worked there. Since she left it’s gone down hill. 4 times I’ve attempt to my car payment with “sister” company (to avoid the 10.00 processing fee). 2 times I was told they don’t …
I only had First American because they house my auto loan. They have always been friendly, and I never had a problem with them, but I recently became unemployed and Christy went above and beyond to help during this hard time. Will definitely continue banking with them from here on out!
Special thanks to Janet and team. This is my 3rd visit to a shared coop branch today after learning my coop account in Hawaii is compromised and funds were being withdrawn as we speak. My own FCU said that the fraudsters would be able to …
Horrible customer service. I drove from Chandler Az to get bank statements with my Tia, who banks here and they were not helpful at all. Charged my Tia (Aunt) $30 for transaction statements for the last 6 months. That wasn’t even what my …
I mail a pay-off check, it doesn’t arrive 20 plus days later. OK no problem, so I call to make the pay-off on the phone, but there is a charge for that. I also ask to have the late fee that accrued due to the pay-off not arriving …
I’ve banked with First American for years and the only good experience I’ve received from them is direct deposit. The people in the back are rude, slow, and act ‘above’ you. I tried twice getting a notary from them, both horrible …
Terrible, terrible bank. Every other month they are changing their site, mobile app, or services. You have to constantly change your password to stay “safe”. With ACTUAL banks, they are safe with the first password you set and not have to …
Without question the worst bank I’ve ever been in or talked to, might even be the worst business of any kind I’ve ever encountered. Management is a joke. The other location is just as useless. I don’t understand how they still have jobs. Please, don’t even give these snakes a chance to touch your hard earned money.
Just an absolute abomination of a credit union. The payment system on their website flat out doesn’t work. If you try to give them a call make sure you have the next 2 hours free, because that is literally the amount of time you can expect …
I think only one person works at this credit union, anytime I call I’m on hold for up to 30 minutes, than when I’m talking to someone they place me on hold for another 10 min. because they don’t know what they are doing. …
So I lost my debit card I called it in and asked to cancel it and order a new one the teller said it would be $10 and I agreed she told me 7-10 business days I waited and waited nothing. I called again and talked to Nicole she told me the …
There are MANY little issues with FACU. My biggest complaint is ….Last year I asked them to change the due date to the middle of the month and they did with no questions asked! Well, now that I am at a new job that is commission based …
I have a vehicle financed thru FACU. Ever since day one it was a hassle. I received a call that my insurance company didn’t send over paperwork within the first month I had it. I called, State Farm certified the paperwork, and had proof it …
Worst Credit Union ever! I will not recommend to anyone. Apart from they’re horrible service getting a hold of them is impossible what do those agents get paid for? when I did speak with someone 2 months later my account was already so …
Uusally you associate credit unions with good customer service due to their smaller size and focus on the community they serve, but so far that has definitely not been the case at all. They are servicing an RV loan for me and trying to …
Not happy….. in 8 years of being with this credit union, they have changed fees, added fees and taken away products that I signed up for without advance notice. The latest is a $25 annual maintenance fee on a CD IRA, that 3 years and 9 …
I am truly frustrated and disappointed in this credit union. If I could give ZERO stars – I would! There was apparently a MAJOR change in the way payments could be processed and I was not informed. I noticed that my payment didn’t draft …
Very fast service and respectful. I couldn’t be happier… Low APR very glad I stopped in.
Gave an extra star due to the employees helping me order a card easily. Would not recommend for joint accounts! My husband added me to his account and I ordered a card. When the card finally came it won’t activate due to not recognizing my phone number. Not really worth waiting in person 30+ mins at the bank to sort it out.
What else can I expect from a financial institution that has horrible reviews. Rudy Escalante from the Loan Department assisted me on the phone today. Absolutely unprofessional. After calmly explaining my situation of what I had even …
Tried to call for a simple question. Regarding a payment for my credit card. Waited on the phone 20 minutes to go from number 5 to 1. Just to not have them pick up. Finally hung up. This is why I left banking here. *** after leaving this …
I financed my car purchase through First American Credit Union and I am so frustrated with their online banking system. I can never smoothly login in to their system. I recently noticed that my automatic payment did not post this month and …
I have a loan here and making a payment is a ridiculous process. I had auto-pay set up and changed banks so I thought that I might be able to make that change on their site – Nope, not an option under the loan. By the way, the user …
I have had an account with this credit union for years and have loved the service of all the reps I spoke with until recently. I have a savings account, that I have NEVER had a withdrawal on since I opened it more than 5 years ago. I moved …
If I could give a negative star I would! Yet an other reason why I will terminate my account with First American. I just called to make a payment for my car loan over the phone and they charge $10.00 to take a payment over the phone! That …
Let this be know that if a zero star rate was available to give I would have chose that. I have had had First American as a credit lender for almost two years now and have had countless problems since the start. However most recently it has …
We took out a HELOC to pay off credit card debt and get a lower interest rate. While we were at it we refinanced our car to a lower rate. Danielle was excellent to work with and quick to reply to my questions when emailed or called. …
So I noticed a lot of the reviews are negative towards staff or wait times. I’ve never had a problem with staff nor have I had any issues with the bank. In the past I had been with banks who find ways to screw you over in more ways than …
I have been a loyal customer with this bank for years. I have never had any issues with this bank at all and I am not a happy customer at all. You would think you are a business you would want to make your customers happy and make them feel …
I’ve never really had any problems with this bank until today. I came in for a new card an issue with fraud and the girl told me that they never blocked the card from Saturday and for me to call the SAME number that didn’t block it and I …
Amazed by the ratings. I have been a member for over 30 years and also additional banking elsewhere. I use everything available from notary to financial services. I say every single time I am there that my needs were met! , sometimes easier …