Founded in 1945, Selma Medical Associates provides a range of primary and specialty medical care solutions for the residents of the northern Shenandoah Valley in Virginia.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 5PM |
| Tuesday | 7AM to 5PM |
| Wednesday | 7AM to 5PM |
| Thursday | 7AM to 5PM |
| Friday | 7AM to 5PM |
104 Selma Dr, Winchester, VA 22601
was seen and treated for a concussion here a year or so back. Came back this year with another head injury and receptionist was super rude and insisted nobody there could help me. Just a little confused considering this was the same place I …
Friendly Staff
Very unprofessional.
Excellent medical care.
Aweful place. DON’T go there!!!!
awful. awful. awful.
Great Drs,fiendly
Very good
Great doctors! Reasonable hours!
Great care & very friendly staff.
They take very good care of you
I’ll be looking for another place. They are very unorganized and unhelpful.
Always polite, on-time and knowledgeable
Could not get in
unnecessarily difficult to schedule an appointment
They have always taken good care of me and listen to all of my concerns.
Okay medical service, worst client service when it comes to calling them they never answer and don’t call you back until days after or never.
They refuse people on Medicaid. No matter what age or for what illness.
I am very pleased with the facility, staff are very careing.
Checked in 30 minutes early, Dr got notified 15 minutes after my scheduled appointment time.
No stars! If you have to go there I’m sorry in advance!
Terrible customer service. Why even have a phone number if you are never going to pick up? They take an extremely long time to call you back. Would not recommend in the slightest.
I have had great experiences at Selma. I have nothing negative to say at all.
Open door? More like closed door. Extremely poor customer service and experience to try and get my child vaccinations to enroll him in Frederick County school.
VERY POOR SERVICE NOBODY EVER ANSWER THE PHONE BEEN GOING THERE SINCE 2006 I JUST WONDER ARE THEY EVEN LOOKING AT THEIR REVIEWS
COME ON SELMA GET IT TOGETHER OVER THERE
Surprisingly bureaucratic and difficult to work with for a mid-sized practice in a mid-sized town. The system of screening all calls and relying on callbacks is particularly frustrating and unnecessary.
Super nasty receptionist in family practice who was extremely rude, including to her coworker when she asked her a question.
worst place to go for any medical needs. they even deleted my prior review where I spoke about a certain doctor there practicing and claiming things he doesn’t have a license for.
Gia at the front desk needs to learn about customer service… when people are sick or injured, they need compassion. If you aren’t capable of giving it, you shouldn’t be in this line of work!
I am a patient there so I went to the open door clinic at 7:30 am to be seen for a possible broken wrist well they didn’t have time to do the X-ray and asked me to come back at 1:20 so ok not a problem get there have my x-rays done then was …
Having an extremely hard time getting office staff and doctors to communicate to get my insulin prescription refilled. I’ve been out of this life saving medication for almost a week now.
I really like Dr. Pancio and her nurse Casey. They are always nice and compassionate.
Dr Pancio is great and the nurses, the workers were very helpful and nice. I had the best experience here!
Horrible service this is the worst practice I have ever been to
My experience was with Shea in the Records department. She came through for me in about 15 minutes when I desperately needed my mother’s records transferred to a rehab center. Thank you, Shea!
if you get into see the drs they are good but my problem is getting someone to answwer phone ..and scheduling blood work…im a diabetic i cant go untill 11am or noon without eating i tell them that everytime but still schedule me late ..by …
I was late for my appointment for 9 minutes, she said Not, you have to make another appointment.
I thought if you are late for 10 minutes, you have to make another appointment.
Went in very sick to open clinic hours. Two female NP’s only addressed one of my several problems and were very insensitive and ignorant about a particular problem. AVOID.
LOVE DR SHARON PEAKE I DRIVE 2HOURS JUST TO STILL HAVE HER AS MY DR SHE USED TO BE IN RANSON WV N ME N MY FAMILY FOLLOWED HER TO WINCHESTER VA SHE REALLY CARES N LOVES HER PATIENTS SHE’S MORE LIKE FAMILY
For 24 years I have been going here. Yes they get busy and sometimes you have to wait but I always find the staff friendly and professional. When I leave a message for an appointment they always call me back.
Not only is this place off putting from first sight, but the staff are completely incompetent. Don’t expect them to return a phone call unless it is regarding your bill. Aboslutely worthless, do not trust them with your health.
Call and they transfer you to a automated center then when they finally call you back they say the doctor isn’t in today but they will call you back Monday or Tuesday. Here it is now Wednesday and still no call. I’m switching as soon as I can this is crazy!
Just got off the phone with Dr. Hawari’s rudest nurse ever because I was speaking and then she started talking over me. Very poor customer service Michelle
I am a new patient now and I just set up my appointment through the phone, wonderful and patient help and very quick! Feeling welcomed already!
Terrible customer service, the nurses answering the phone are rude and act like your bothering them. You sit and wait for extended periods of time for anything and the doctors never get back to you. Would rate this negative stars if I could.
Since I moved and having to look for a new Dr.had me scared since I have had many Health issues,Let’s just say I really like my Doctor,no more anxiety just from having to go see my Dr.the only drawback is calling and never being able to …
Dr. Botros has been my PCP for about 15 yrs. I love that they have a lab to do blood work, ability to do X-Rays and Walk-in Clinic
Recommend Highly!!!
I suggest Dr.David Flack. It’s a little harder to get an appointment with him quickly because he’s always booked, but he treats me better than any doctor I’ve ever been too. I’ve been seeing him a little over 5 years
Getting in touch with someone to speak with over the phone is impossible. They lost my fmla paperwork and rejected the email my employer sent with the form. If it wasn’t for Dr. White, I would not continue to be seen here.
Been using Selma for nigh on 15 years or so. Never had a “bad” experience and would have no problem recommending them to friends or family…
The Open Door Clinic did a great job getting me in at 645 pm and setting up my screening that night at 730 pm – They took the time to listen and help me on my way through my reason for showing up. THANK YOU!
I’ve been coming here for 3 years now and I’ve always had trouble with someone in the office calling me back, you never can call the office and someone actually answers.. I asked the nurses to fax over my test results to my other drs office …
Dr Hawari has been our family doctor for years and would never go to anyone else! He’s very easy to talk to, never had absolutely any issue.
Wish I had read these comments before I signed on. TERRIBLE AND I HAVE HAD ONLY ONE VISIT. Meat market. One visit because my 2nd visit was not scheduled when my labs were scheduled. So much more. Not enough space.
I’ve been a patient of Dr. McDougal for over 10 years. I wouldn’t go anywhere else. She knows all my kids and would recognize each of us on the street. She is wonderful.
States online they are open until 1 pm on saturdays. I took off work early to be seen and they are closed. I am very sick to the point I have no voice. Office hours need updated online if they are closed on saturdays
While I was a patient there Care was marginal at best they would often forget to call in perscriptions and misplace paper work just for starter’s many issues with this practice I wouldn’t recommend this practice to anyone
Impossible to schedule an appointment, even as an established patient. Call gets sent to a voicemail, but it is never returned. I will probably just go to NoVa for a doctor. Selma cannot be trusted.
Service staff disregards phone call messages . Plays phone tag with patients. Staff doesn’t follow through with pharmacy recommendations. Staff Acts unilaterally without regard for patients direction or guidance specifications.
My husband and I have been a patient of Dr. Peake for years and I have been more than pleased with the services that have been provided to me and my husband.
I called to see why my prescription was not being renewed and was hung up on because I asked questions. The person also threatened to not help me because she said I was rude, but the medical center failed me …….. and I thought this was a hospital? DO NOT GO here ! STAY Away!
I had an appointment on August 18th with a PA because Dr B was unavailable the visit was going well til the sent to lab to give blood than the wheels feel off the cart I was told I would have my results the same day well two day later it …
Lets see I was going to here for a couple yrs.
And was given pain meds from the doctor( Dr, Patterson) she then cut me off because I had to go to the e.d, where I live…because of my back issue’s..they had …
Always come here and my family always gets the one on one time they deserve. Some of these reviews sound like people want a red carpet thrown as they come in. Keep up the great work selma!
I would put 0 stars if i could this place is a nightmare. What doctors office doesn’t answer a phone and good luck with them calling you back. After repeated calls over multiple days we never got a call back finally had to physically go to …
Have called 3 times trying to setup an appointment. It goes to voicemail, I leave my information and no one calls back. Like others have mentioned, the office management is horrendous and its unfortunate because I enjoyed seeing one of the doctors there. Time to look elsewhere and I suggest you do the same
My entire family has been going to Dr. Hawari for a couple of years now, and we absolutely LOVE him! He is everything a doctor needs to be: a good listener, attentive, and someone who truly cares about your health and well-being.
EDIT: Was diagnosed and sent home with pneumonia, turned out to be a cluster of BLOOD CLOTS IN MY LUNG that could have killed me and had me in the hospital for days…. …
Staff is wonderful and always helpful especially Tammy in Medical Records! Tammy is always professional, knowledgeable, great communicator, and always follows through with what she says she will do in a timely manner. Thank you Tammy!!!
Husband was 6 minutes late for appointment was told had to reschedule. I scheduled to have five stitches removed, the doctor can’t count, only removed 4. When I called the next day, was told I had to make appointment. Will NEVER GO BACK.
Worst Doctor ever is Kimberly Zawistowski! She is suppose to be my children’s pediatrician, but is a worthless cow. My 5 yr old daughter has C. P. And terrible sleep apnea. So bad, her O2 saturation bottoms out at 74 percent for an hour and …
Three stars are strictly given because of the stellar doctors. I see Dr. Botros and he is always helpful and attentive. However, if you have to get in contact with anyone outside of your scheduled appointment, good luck! I recommend trying emails through the patient portal.
I’m just stating who wants to have their doctor in the Infectious Disease part? Why do you have to mix that waiting room with the other doctors who are family doctors/internists or whatever? I freak out every time I have to come in there and will probably be switching for that cause…Bad set up.
called to make an appointment, left a voice, never got a response. Nobody at this place cares about you.
The medical care, when I could actually schedule an appointment is OK. The do seem to rotate a LOT of DR’s through their office, and you will most likely see a PA instead of a DR. The reason I quit using this practice had to do with …
The have abandoned the Hippocratic oath! And a patient of almost 10 years!
For almost 10 years we have been seeing Dr. Hawari at Selma. He prescribed a schedule 2 script for depression. I am not on the max dose and have to call every …
A very interesting organization….I always arrive a few minutes early for my appointment and always seen to be the last to be called back…..I will be transferring my care elsewhere! Been a pt for a couple of years and it’s always been like this! Unapologetic and unprofessional!
Everyone here is so rude. They have you waiting in the lobby for an hour. Then leave you waiting in the room for another hour untilthey finally see you. The receptionist is very rude she shouldn’t be there if she doesn’t like people. And the lady from the front due to covid is extremely rude.
Very disappointed with my last visit here. I went to the walk in clinic concerning a rash on my legs that I believed was misdiagnosed from an Urgent Care doctor I had seen prior to my visit here. So, I decided to go here to get a second …
This practice is incompetent, you are better off going to urgent care or the hospital, The doctors are to lazy to do there job, majority of the time your dealing with nurses who seem to have woken up on the wrong side of the bed. I felt …
They don’t return calls to pharmacy or to other doctors or patients. I had to make personal visit after a no response. I made the nurse talk to pharmacy on my cell phone to resolve heart med issue that they flagrantly changed from what my …
this is a great medical office but to cancel an appointment is almost impossible because you never speak to a live person, automation (Will call you back) is not very reliable . I hate leaving message and no response received. I called two …
Went in for my test results and the lady at the reception window was initially fairly jovial, laughing with me concerning my return to receive my results yet when she made a mistake and I simply pointed it out to her she became irate and …
Chose Selma on recommendation from a friend, but now I regret it. I’ve had positive experiences with Dr. Hawari, but the staff is usually unfriendly. It is next to impossible to get an appointment. You have to call, leave a message, and …
I recently visited the walk in clinic. As someone who is terrified of the doctors office, let me tell you that this place is the best you can find in Winchester. Not only is the co-pay $30 cheaper than Urgent Care, but the staff is so …
I called into Selma with questions about the Covid vaccine. A nurse named Stephanie took my call and was very patient, kind, and professional. Thank you!
I see Dr. Allison Hinsin. She is wonderful, she takes time to listen to you and she askes a lot of questions to make she she gives you the right diagnosis. She is very friendly and caring. I’m glad I found her.
This place sucks. They never get back to you. You’ll be the one continually calling and leaving messages. …
Once again I show up for my appointment at Selma, and my appointment was canceled. This is the second time this has occurred. Fortunately, I had a copy of my text message confirming my appointment otherwise I may have been charged. Proceed with caution when entrusting these folks with your health.
Had some very good years with Dr. Schroeder but he retired. Had a medication that I’ve been taking for over 30 years, no problems. This is not a drug that you can just stop all at once. Called in a refill and had it denied unless I came in …
What a nightmare!!!
I came here because my mom said these people are great…even after reading all …
My mother had an appointment there, we are about an hour away from their office. I drove her, and I made a wrong turn, so we was a few minutes late, and they refused to see her. They made her reschedule her appointment for 4 hours later. So …
I wish I could give 0 stars at this point. I have been trying for weeks to get paperwork finished to ensure my illness will not cost me my job. A few days ago they could easily pull it up on the computer, fax it over with the same incorrect …
Calling for a nurse to ask a question is a challenge. You may or may not get s call back, or if your diligent you hang on the phone for 20 minutes while the recording tells you you are the next in line but no one ever comes on the line. You …
This office used to be great. Now it is one of the worse places I have worked with. The doctors are great but the staff is rude and very unhelpful. You call there and get the run around with getting an appointment. If you message the …
This is my new primary Healthcare Center. I only made several visits but I’m very pleased. They’ve already made some referrals to other Physicians to which I have already gone and I’m very pleased with their care. I have also taking my …
The horrendous patient scheduling procedures have been going on for years now. Selma Management – Quit apologizing to the dozens of patients complaining about your lack of service. Instead, hire enough staff, train them properly, and start answering phone calls.
If you are looking for a doctor that truly cares about you, don’t go here. First they have way to many patients, meaning you wait forever to get a call back. I was dismissed from this practice because they said I had missed appoinments. …
I have been coming to Selma medical for the last 6 years. I have 3 children all also go to Selma as well as my wife. They used to be good, David Flack is a great Dr. if you can get in to see him and I would rate him alone 5 stars but …
staff was friendly from check-in and check-out; I saw a PA and she was attentive as well…however, I have called 3 times to have the 3 day antibiotic RX that the PA insisted was necessary so that she could read the test results and then …
Take the bad reviews for what they actually are. When I can get in it just alright. But when I call no one picks up the phone, you are forced to leave messages that they do not return. If you want to make an appt you have to leave a …
Not possible to give a 0. Harassing me over a 20 dollar payment for a year when their Dr(Pancio) offered medical advice of “you don’t drink any? You can probably have 1-2 beers a day” when asking for advice for depression. Only person I would recommend them to is Putin
The wait was shorter than the 40 minutes that I normally wait for my appointment. PA Lewis was wonderful. However, Selma failed to share my lab results as agreed upon with my other doctors. I’m writing this review as I’m being poked and prodded unnecessarily for the 2nd time in 2 weeks.
An individual in my household has been trying to refill a prescription for anti-depressants for months now. First we tried to have them call in the refill but they required a visit. Knowing he was out of his RX, he was scheduled WEEKS …
My mother was very sick. Made an appointment to see doctor was scheduled with PA. She did nothing only worried about doing Medicare check and when was the last time she had her glasses changed. My mother has a-fib so they thought this was …
My family and I have been going here for 28 years. First with Dr. Rafter now with Dr. Hawari. I have always been satisfied with everyone there from the receptionist, the nurses, and physicians assistants. I would recommend Selma Medical to anyone needing medical attention.
Take to heart the bad reviews. I read them and discounted them, giving Selma the benefit of the doubt. Turns out the bad reviews were right on the money. Short version, I was late for appointment because I took the time to stop and let …
I’ve been a patient at Selma medical for the past year. Lately it’s been really difficult to contact the scheduling office and get an appointment you often have to leave a message and then they call you back later usually it’s over an hour. …
I have a screenshot of all the times I’ve complained about selma in messages to my husband. Today was the last straw. I’m done. By far the worst doctor’s office I’ve ever had the displeasure of working with.
I have been going here for years. I love Jackie. I got a letter today stating I’m dismissed from the practice. I called and spoke to someone and they said it’s because I have 9 no call no show and 2 cancelations. I don’t ever remember not …
Nice doctors, but HORRIBLE at everything else. You will NEVER talk to a real person on the first…. or even fifth call. You call and leave messages over and over and no one ever responds. It seems almost as if they have taken on FAR too …
The doctors are great. The staff is terrible. My mother has run out of medications on multiple occasions waiting for these people to respond to the pharmacy. We call a ridiculous number of times to try and move things along. Apparently …
Great docs with walk in hours and an inhouse lab. Everyone in my family goes here and sees different doctors and we all are very happy. I’ve never had trouble getting appointments or quick refills. The offices and waiting rooms are clean and comfortable, and even have some things to keep kids occupied.
Many years ago the cardiologist on duty would not respond to his call and he left my elderly mom with a pelvic hematoma and she almost died. so now we decided to try a family doctor in the same group, the doctor was awesome, but my mother …
Medical doctors do not care about the need of their patients. They are just a number. Staff is unfriendly and not helpful. Would not recommend. Winchester’s medical facilities have definitely declined through the years. We need more caring and supportive doctors and staff in this area.
I’ve been a patient with Dr Gibbs for nearly 10 years but the “schedule an appointment” option will NEVER get you to a person, and you are lucky if you get a call back within a week. I do not even get responses when I send a message on the …
Dr. Brad Birth is a family practice doctor and he is awesome. He’s a young doctor but he is very intelligent and knowledgeable. He gets five stars from me.
Thank you Dr. J.Judd Flack for the service that you provided me threw the years that I was coming there May you Blessed in many ways than one and my kidneys are good now I have lost weight from not taking my Glipizide in which it was making …
Just had a visit to Selma Medical Walkin. I drove from Martinsburg not feeling well at all and a little leery after reading some of these reviews. Even though I am a patient there, I was afraid that things had changed drastically, and not …
Overall, great care and friendly staff. I like the open door clinic. Have a sinus infection or other urgent situation? Go there. Yes, there is a wait, but the records go right to your doctor and it’s more cost effective than the ER or …
they cut off the medicine i need for some arbitrary reason, didn’t tell me it was happening or why, and were impossible to get ahold of to sort it out. when i finally did, they were incredibly condescending and uncaring and treated me like …
I’ve read the reviews and continue to be confused… I’ve never experienced poor service or bad attitudes from the staff and I’ve always received great care. I generally use the open-door or see the doctor directly, so maybe I’m not experiencing another side of the clinic. I would continue to recommend this clinic to others.
Bad service, bad care. Staff in Snowgroves office rude! Snowgrove himself never looked at me while speaking to me regarding my health or plan of care. This was my 1st and definitely last visit here. I expected top care and received robotic-like care. Zero star review is what they deserve!
I have been going here to see Dr.Hawari for the past 7 months and couldn’t be happier with this practice. I’m never made to wait more than 10 minutes to be called back to the exam room. The nurses are all pleasant and Dr. Hawari is one of …
This place has forgotten that Dr’s are supposed to help patients. I am beyond upset at this place. Had an appointment for more than 2 months, was 8 minutes late and called that stuck in traffic. Desk said Dr. McDougall has a strict policy …
The staff is extremely rude. They basically throw paper work at you when you walk in without making eye contact or saying hello. And the doctor made me feel like I was lying about everything that I came for. I won’t be coming back. Waste of money and time.
At the moment I will stay the course with Selma because of Dr. White whom I respect very much. If you are looking to get a live person on the phone i.e. nurse forget it, if you are looking for a refill of medication you have to leave your …
I had a telemedicine apt this morning and the NP was very nice but two things went wrong. I was told someone would be calling me back shortly to set up an appointment to get a urine sample today…..never got the call. I called multiple …
This place is horribly run, which is unfortunate for the many well-intentioned and capable staff- especially some of the PAs. Every single time in the last few months that my pharmacy has faxed in refill requests for any of mine or my 10 …
I came to the walk-in clinic because I was told to by a doctor’s office. I have a toenail that won’t stop bleeding and it hurts and I am diabetic. I waited 30 minutes then another 30 minutes before being seen by the PA. Winchester Virginia has the worst medical care in the US they make the VA look good.
My mother in laws doctor, Dr. Hawarii, is amazing and he deserves 100 stars it is terrible that due to recent events I am forced to change my review. Like most of the negative reviews its the office staff and not the doctors. So many …
My wife and I have been going here for years. Always had a good experience. Staff has been helpful. Dr. Snellgrove is great. When we leave a message for the nurse we get a reply within an hour or so. We have had issues with pharmacies and they coordinated the resolution. PAs have all been friendly. Thank you.
Have been at Selma for 20 + years. Have had bloodwork, open door clinic visits, and annual checkups. Currenlty with Dr Flack and for the most part will see techs or visit open door. Fortunaltely only had one more critical issue that Dr …
I recently started seeing Dr. Hinson and she is absolutely amazing. She is very engaged and shows genuine interest in ensuring that I receive the best care with with well-researched, accurate information. Her nurse, Stephanie Pyne, is also …
Their open door walk in is pretty good! The check in staff was a bit grouchy and the wait was about an hour and a half to two hours, but my doctor and nurse were wonderful and attentive. One of the better experiences with urgent care …
Been going there for years. Great doctors great service.
Selma medical has let me down on more than one occasion. I have been going there for almost a decade, but am ready to explore other possibilities. I have had them cancel appointments upon my arrival. I have been misdiagnosed. I have been …
I’ve been to a LOT of medical centers in several states and Selma ranks in the top 3 WORST places EVER.
You can never reach anyone, forget about a same day, or even same week …
My family has had good overall experiences with the providers. My wife thinks the world of Dr Judd Flack. I have had no real problems with the doctors and PAs. I have over 30 years in medicine I and think of them as true professionals. NOW, …
They have the worst customer service. I consistently have problems getting my perscriptions and you can never get in contact with anyone. Very unprofessional and frustrating to work with. One star is too nice of a rating for them. When they …
I am a patient of Dr. Z and have been recommending her to everyone she is amazing and listens and takes her time. The nurses are super easy to talk to and I’ve never had a problem with the office staff they have all been so polite helpful and awesome! I am very glad I chose selma as my Primary Care Practice!
I don’t understand all the bad reviews here. I’ve been coming here for like 10 years. I’ve never had trouble contacting someone on the phone. I’ve never had them not call me back. I love my Dr, and he has helped me with sleeping issues …
Love my PCP Dr. David Flack. He is a caring doctor. He listens to my concerns.
I’ve had mostly very good experience with this large practice. The lab personnel are highly efficient and everyone is courteous and helpful thereby making visits pleasant. No excuses or warnings are offered when an attending physician is …
Selma is a convenient one stop large practice with great doctors, a decent supporting medical staff, and mediocre administrative assistance. While I’ve had issues making appointments and getting referrals at times throughout my family’s …
I don’t understand all the bad reviews. I have been going to Selma for about 2 years and I only had exceptional good experience. The front desk is always nice, the nurses are great and knowledgeable and Dr. Hawari is just wonderful. I’m actually always looking forward to seeing him.
If you are well and fit with plenty of time and $$$, and don’t really care about your health – this the place for you ! Very disappointed, and very ill. Off to the ER where I can get the care I believe I may desperately need immediately. …
Selma medical and Dr. Snelgrove are negligent and incompetent. My mother has been hospitalized twice due to Dr Snelgrove not doing his job and being a true doctor. First was due to a blood sugar of almost 800 and he didn’t take it serious …
This has gone downhill. Are family doctor is with Selma, and while he is great the staff is horrible. They have made it impossible to talk to him, refuse to let us talk to him or schedule anything. They talk over you, are extremely rude, …
My new Dr. Requested my medical records 3 weeks ago. Selma still has not responded after several calls and attempts to speak with someone nor have they sent my records. I’ve left messages but never receive a call back. I need an …
Was told by a family member to go they see anyone, well THIS IS NOT I REPEAT NOT A WALK IN CLINIC SO DONT WASTE YOUR TIME, and as for the receptionist was talked to as if I was a dog what ever her problem is she needs to get over it worst …
I’ve be a patient with Dr. Gibbs for over 10 years, but as of yesterday I have decided to leave! Not because of the doctor, but the staff is ridiculous and rude! They have completely messed up my medications. I have to wait 2 months to get …
I’ve been going to Selma Medical seeing the same doctor, Mark Galbraith, for around 30 years. I get great service from him and staff in all departments.
My husband also went there until he passed away 13 years ago. My husband saw Dr. …
I’m very confused about all the negative reviews. I have been seeing Dr Z for about 3 years and have to use the walk in clinic many times. All my experiences have been fine. Sometimes good, sometimes great. But never has been bad.
I have been going to Selma for the past couple months, and I gotta say, I’ve had the best experience. I work front desk at another doctor’s office, and have worked MANY years in customer/patient service and have high standards about how …
The doctors are okay, but the staff is rude. It’s hard to get an appointment when you actually need one. I’d find another doctor in Winchester and not use Selma.
wouldn’t see me because I have medicaid and then billed me for not coming to my appointment. selma discriminate against and are also predatory to medicaid recipients.
Providers are decent. However the whole place is very disorganized. There is always a wait to check in and front desk is very terse. My kid was in for wellness, mentioned a sore throat and they did a strep swab. Were referred out for “labs” …
The receptionist on the 2nd floor needs customer service training. She pretty much refused to help even though I didn’t have an appointment. Worse she treated me like I was stupid and acted like I should know I was referred to a specialist …
I have had nothing but great experiences with Selma. My kids see Dr. David Flack and I have seen Dr. MacDougal, and both PAs (Sarah Deluca and Nicholas Cordova.) All of them have been excellent! They take the time to really listen, and are …
Several weeks ago, I called to make an appointment for telemedicine. The telemed receptionist was condescending and rude. Also, I’m not sure why every single time I call their office, I’m constantly sent to voice mail even when making an …
I had my first appointment here and have nothing but good things to say. The front desk staff was friendly and helpful, despite me being early and misunderstanding my appointment time. The assistant was super sweet and kind. The NP, Janet Luppino, I saw was amazing! She took her time with me and was so kind.
For the open door services Selma needs to improve waiting area. Patients come to Selma because they are sick and they have to wait outside with the cold to assure to be seen as open door only provides services only with appointments. Please improve this as this can affects patients health.
I have been a patient there since last year around this time after being in the hospital for a serious condition. I needed a follow up/regular doctor and Dr. White has been great. The problem is the office itself. I just received a …
I definitely will say that Dr Allison Hinson is the kindest, most engaging doctor I have ever had in my life. She really cares and listens to you.
Just literally hung up the phone after a 30min wait and still no actual person! Yes I could of left a message but that’s not an option when you don’t have service in half of your house . If it wasn’t for Dr. Henson I would have left the practice
I’ve been seeing these folks for about two years. I don’t require a lot, but I have not really found the front desk and administrative staff to be very kind or particularly interested in helping you navigate the silos of services, possible …
I really love the providers I’ve had. I had Paige Patterson until she retired recently, and I saw Karen Shank, NP. She is very nice, and also Amanda Welbourne. …
What a joke. They got rid of the open door clinic so you have to call for an appointment for acute illness. It took over 6 hours to get a call back and they couldn’t even see me for until late afternoon the following day.
I do not know why people are so negative about Selma. Jackie and Dr. Hinson are AMAZING and CARING. They truly have helped me over the past few years. I HIGHLY recommend Selma Associates.
Now refusing to see patients because they haven’t been in for recent visits with the primary care doctor? Receptionist had an attitude and looked at me like I was deff when I questioned why she was refusing to let me be seen. I had been coming here for years.
The physical care is decent, but they have now changed their services, at least in Family practice, to where you cannot get an actual person on the phone. I got blood work a month ago and have yet to be able to get my doctor on the phone to …
I have to say that Sarah DeLuca is one of the best providers at Selma. She has a fantastic memory about her patients. She listens and is very kind, knowledgeable, and doesn’t make you feel like you are taking up too much time. …
I only have phone experience. I was referred to 2 different Dr’s from another doctor that practices in a distant city. I couldn’t get anyone to answer so I left a detailed message and didn’t get a call back. Called again 3 days later and it went to voicemail. It seems the complaints are legit. I’ll go elsewhere.
Staff that answers the phone is totally rude and unprofessional. So worried about how they are going to get paid instead of patient care. Really a shame as their Doctors are great. To the angry-bag that answers the phone, please if you hate your job that bad, just quit.
People are friendly (when you can actually talk to someone) but they are terrible to get ahold of and don’t call in prescriptions when they say they will. After having a physicians assistant tell me that they will call in a prescription to …
So let me tell you all about my experience at Selma Medical yes I am a patient that has a mental illness and I rely on my doctor’s visits to get my medication there’s days that I need off for anxiety and depression but it seems that the …
Their website is not helpful and when you try to log in with the patient information one wrote down as log in name and code it says it is wrong, even though this is what your documents say IS your name and code. One needs to be able to leave a voice mail message OR fix their web site.
This place is a run down joke. I ASKED SIX TIMES IF THEY ACCEPTED MEDICAID. They said YES. Brittany the front desk lady asked for my address to send over new patient paperwork. I’m disabled and cannot use my hands that well due to arthritis …
I’ve been going here for years (they’ve been my family practice doctor since I was a kid) and the service is declining and turning into “get the patient in and out the door as quickly as possible” slash “don’t even treat, just get paid”. I …
I started going to Selma about a year ago, my experience with the front desk went pretty good even in a emergency I also thought was good. I liked my primary, then the problems started. I found it impossible to ask my primary about my health and what I needed to do.
The customer service has definitely declined. I called 3 times to get an appt with the weight loss and the last time the finally called me back and was rude as can be. Then I called again to reschedule family practice because I didnt …
My entire family has been patients at this practice for over 25 years. We have all received complete and competent care. I highly recommend Selma family practice for anything you might need.
If I could do negative stars I would.
My partner. Has not been able to walk since Sunday. Called 6 times on Monday just to get an appointment the following day. Now mine you he has been going to …
Doctors and nurses are fantastic but office staff are incompetent, lackadaisical, and nonexistent. …
I’ve been an established patient here for many years and my PCP Dr. Judd-Flack is fantastic. I’ve used the walk-in clinic a few times and it has always been a wonderful service. Honestly not sure why the negative reviews are here….I’ve never had an issue.
Dr. Gibbs is an astute
diagnostician and I have relied on him for several years. A couple of the nurses who answered the phones and one PA were curt and overstepped their bounds, but …
If it were possible to give a negative star rating I would for sure. I called in to get an appointment set up and had the displeasure of working with Rita. She was very rude, no willing to help me, and did not seem to be concerned with …
I like the doctor at Selma. Making an appointment is not fun. I was exposed to RSV and I have an autoimmune disease. I am sick. I have called and left messages. Today, finally after three days I was offered one apointment time that …
I have been an established patient for about 12-13 years. I wouldn’t recommend this place to anyone. It’s pretty much impossible to get an appointment when needed or to even get a call back to schedule an appointment. If you are sick you …
I’ve been going to Selma Medical for a few years now. At first the front desk was not the best, but now it looks like they are headed in a wonderful direction. …