Internet service provider, Virginia Broadband, LLC VABB
Virginia Broadband is a local company that offers high-speed Internet with speeds up to 25 Mbps in the rural areas and towns of Central and Eastern … See more
Terrible customer service. Tons of excuses listed on their voicemail prompt, and the internet fails multiple times a day. They won’t call back after leaving a msg. Getting rid of them.
If you have another option besides VABB use it. Terrible customer service and mediocre internet service. They have an 2.1 overall rating for a reason and don’t seem to care.
Very professional showed up when they said they would. The installer Darian was awesome he’s the best They answer the phone unlike companies very Professional great service
Although I could not get coverage in my area, they were extremely helpful in offering possible alternatives. Most companies do not do this. Thank you all!
Usually the service is fine, but sometimes it goes out for weeks at a time, and we can never get a response as to when the service will be fixed. Decent internet for the cost , especially since we live in the middle of nowhere.
12/4/2021 11:40 pm trying to watch a ufc fight and have to suffer through buffering every 3 minutes is horrible! Would not recommend this company to my worst enemy !
Had a great experience with William on the phone.. while they can’t service my new home, William was super nice and extremely informative. I appreciate the time they took with me today..
Called va Broadband and William the customer service rep was one of the most helpful reps ive ever talked to. Professional, wasnt trying to sell me something. Actualy tried to help me and did. They have customer service down pat.
Live less than a half mile from their signal tower, and was told I couldn’t get service because of the trees. No trees on my lot and a thin strip between me and the tower that I can walk across the street and see clearly. Wanted to charge a …
Scheduled service two weeks ago only to learn today that my appointment would not be kept. They offered to reschedule another two weeks out. Refused to put me on with a manager when requested. Not impressed at all and will explore other options.
The calls always got to a voice mail system a they NEVER call us back. There is no customer support during weekends, so if your internet fails on Friday night, you’re stuck at least till Monday when the office is open again. But it doesn’t …
Truly poor quality service. Download speeds consistently less than 1 mbps which means it plain does not work at all even for just email. Go with satellite. Slightly more expensive but at least it works. Was paying for nothing with VABB.
My Aunt moved in next door to us, where the VA BB service was already working from our neighbor that moved away. I asked VA BB to wave the $75.00 hook up fee and the sales manager agreed to, The sales manager called and left message with …
Sad this is the only good speed option for most people in the area. They will treat you by giving you, 1/4th speeds you pay for, ignore 95% of your phone calls and when you finally reach someone they will contact the Techs and call you …
I’ve had my frustrations with the internet where I live in Aroda, VA, but when I call, Virginia Broadband has been there to try and help me resolve my concerns. I recently had to schedule a reinstall of our antenna since we were supposed to …
I got the service and I think they do a outstanding job ….the Technician ishon was on time and very Piet and did a outstanding job install my server and answer all my ? And show me what I had to do….they also followed the covet 19 …
At times in the past I had been disappointed with VABB. Let’s face it, it’s not wired internet. But for what it is— the best alternative in many rural areas, it’s pretty darn good. Now my rating has increased because their customer service …
I talked to William from their tech department and he explained how fixed wifi internet works and it made perfect sense to me. If you have a football game steaming, your kids playing games on tv and a wife doing her blog then there will be …
This company is absolutely pathetic. The service drops ALL the time and they don’t seem to care about providing decent customer service. Their premium plan is HIGHLY overpriced and totally underwhelming. The worst internet service provider I have ever seen in my life. DO NOT USE THIS SERVICE
When I originally moved out to the area (Lignum Va) I passed VABB by due to the low rating here, but after having issues with our cellular provider losing service we gave them a shot. …
Engineering and field support are lacking. Had issue with VABB delivering a decent signal, but I was asked if there was construction between my home & the VABB antennae….why? Because somebody with a metal roof could deflect my signal. OK, …
I wanted to share my positive experience I had recently with the folks at Virginia Broadband. We have had VABB for 3 years. First we had Hughes Net then Verizon DSL and then VABB. The service and responsiveness of the staff is by far the …
Providing Internet in remote locations throughout Virginia, for example, my cabin in Madison, VA is complicated. Hills, valleys, and weather are constant factors; ultimately, other providers do not service my area and other similar areas …
We had trouble when we first got it (about a year ago?) when it would go down for sometimes an hour or more ~ once a week, and for 5 minutes or so almost every day, but the reliability has seemed much better in past 6 months or so. I can …
Service is good for the area. has its normal drops when storms hit, but other than that, worked great for us. response times when its down could be a little better but have to be understanding to those sort of things. was able to play …
I have been a customer of VABB for 2+ years, using the internet extensively as a lifeline for my business. I am delighted with the reliability of their service as well as the internet speed. While the download speed is good, the upload …
I had VABB for 3+ years, with two people working from home full time. It was a great service for us, as we did not have access to “traditional” wired broadband. VABB is head and shoulders above satellite and hotspots, both in terms of price …
We used VABB for quite some at our business and it was excellent. The company was always very quick to address any service issues. If i ever was in a position to need this type of service again i wouldnt hesitate to contact VABB again.
Total Game Changer. We were using a local satellite internet service in the Northern Neck with extremely poor service near Kilmarnock, VA. We were unable to stream a single TV or video meeting without lag and interruptions. A friend off …
Last October, 2020, I lost my credit card and had to replace it. I updated my credit card information everywhere I was on auto pay but I forgot about Virginia Broadband. After a year of not receiving a payment from me my service was turned …
Virginia Broadband service has been exceptional! I have had no problem with the speed or reliability. I was able to use multiple devices while streaming videos. The customer care was very supportive and quick to install. It is a great alternative to Atlantic Broadband. I would highly recommended them to others.
Internet is down constantly, speeds are terrible and the customer service is a joke. Will be leaving this service very soon. I would not wish this terrible service on my worst enemies.
The installers were extremely professional. We had satellite internet for a year, it was horrible. Virginia Broadband has been a God send! I would recommend this service to everyone I know! Very pleased
We have had VABB for two years. William and the rest of the staff are extraordinary, they answer the phone, they come out when needed, they handle tech support in a timely manner. Thank you VABB.
Terrible company! Service is terrible. I pay a premium for service and two houses and most days We get a speed of 1. We’ve called multiple times, sent emails and no one responds. My husband called today 10/17 and once he finally got through, the employee hung up on him. Do not deal with this company. Run far, far away!
STAY AWAY, BAD COMPANY EVER !!!!!!!!!!!!!!
Faster then satellite
Good company. Good people.
love VABB….great service….great value
Phones not answered and voicemail messages go into a black hole. Pathetic customer service.
Can’t get them to return calls. Email doesn’t work. Service non existent for almost 2 weeks. Grrrrrtt
Terrible customer service. Tons of excuses listed on their voicemail prompt, and the internet fails multiple times a day. They won’t call back after leaving a msg. Getting rid of them.
This would be a great solution for my area but your towers are too short. I was told I needed to be 40′ above my tree line for minimal service.
Not reliable service at all, but its all we can get. We spend a lot of money for horrible service. If you try to call them, good luck.
If you have another option besides VABB use it. Terrible customer service and mediocre internet service. They have an 2.1 overall rating for a reason and don’t seem to care.
Very professional showed up when they said they would. The installer Darian was awesome he’s the best They answer the phone unlike companies very Professional great service
Although I could not get coverage in my area, they were extremely helpful in offering possible alternatives. Most companies do not do this. Thank you all!
I hate to call a business dishonest, however that seems to apply to this one.
Stay away customer
I pay 114.09 a month for service that only works 25%of the time. Does that sound right to you? Something needs to be done!
Usually the service is fine, but sometimes it goes out for weeks at a time, and we can never get a response as to when the service will be fixed. Decent internet for the cost , especially since we live in the middle of nowhere.
12/4/2021 11:40 pm trying to watch a ufc fight and have to suffer through buffering every 3 minutes is horrible! Would not recommend this company to my worst enemy !
Had a great experience with William on the phone.. while they can’t service my new home, William was super nice and extremely informative. I appreciate the time they took with me today..
Called va Broadband and William the customer service rep was one of the most helpful reps ive ever talked to. Professional, wasnt trying to sell me something. Actualy tried to help me and did. They have customer service down pat.
Live less than a half mile from their signal tower, and was told I couldn’t get service because of the trees. No trees on my lot and a thin strip between me and the tower that I can walk across the street and see clearly. Wanted to charge a …
The customer service was terrific from beginning to end with VABB. Thank you for connecting our rural VA home.
Scheduled service two weeks ago only to learn today that my appointment would not be kept. They offered to reschedule another two weeks out. Refused to put me on with a manager when requested. Not impressed at all and will explore other options.
The calls always got to a voice mail system a they NEVER call us back. There is no customer support during weekends, so if your internet fails on Friday night, you’re stuck at least till Monday when the office is open again. But it doesn’t …
Update December 2020. As you will see in other reviews the technology used is very fragile. Despite a great team the service is unreliable. …
Truly poor quality service. Download speeds consistently less than 1 mbps which means it plain does not work at all even for just email. Go with satellite. Slightly more expensive but at least it works. Was paying for nothing with VABB.
My Aunt moved in next door to us, where the VA BB service was already working from our neighbor that moved away. I asked VA BB to wave the $75.00 hook up fee and the sales manager agreed to, The sales manager called and left message with …
Sad this is the only good speed option for most people in the area. They will treat you by giving you, 1/4th speeds you pay for, ignore 95% of your phone calls and when you finally reach someone they will contact the Techs and call you …
I’ve had my frustrations with the internet where I live in Aroda, VA, but when I call, Virginia Broadband has been there to try and help me resolve my concerns. I recently had to schedule a reinstall of our antenna since we were supposed to …
I got the service and I think they do a outstanding job ….the Technician ishon was on time and very Piet and did a outstanding job install my server and answer all my ? And show me what I had to do….they also followed the covet 19 …
At times in the past I had been disappointed with VABB. Let’s face it, it’s not wired internet. But for what it is— the best alternative in many rural areas, it’s pretty darn good. Now my rating has increased because their customer service …
I talked to William from their tech department and he explained how fixed wifi internet works and it made perfect sense to me. If you have a football game steaming, your kids playing games on tv and a wife doing her blog then there will be …
This company is absolutely pathetic. The service drops ALL the time and they don’t seem to care about providing decent customer service. Their premium plan is HIGHLY overpriced and totally underwhelming. The worst internet service provider I have ever seen in my life. DO NOT USE THIS SERVICE
When I originally moved out to the area (Lignum Va) I passed VABB by due to the low rating here, but after having issues with our cellular provider losing service we gave them a shot. …
Engineering and field support are lacking. Had issue with VABB delivering a decent signal, but I was asked if there was construction between my home & the VABB antennae….why? Because somebody with a metal roof could deflect my signal. OK, …
I wanted to share my positive experience I had recently with the folks at Virginia Broadband. We have had VABB for 3 years. First we had Hughes Net then Verizon DSL and then VABB. The service and responsiveness of the staff is by far the …
Providing Internet in remote locations throughout Virginia, for example, my cabin in Madison, VA is complicated. Hills, valleys, and weather are constant factors; ultimately, other providers do not service my area and other similar areas …
We had trouble when we first got it (about a year ago?) when it would go down for sometimes an hour or more ~ once a week, and for 5 minutes or so almost every day, but the reliability has seemed much better in past 6 months or so. I can …
Service is good for the area. has its normal drops when storms hit, but other than that, worked great for us. response times when its down could be a little better but have to be understanding to those sort of things. was able to play …
I have been a customer of VABB for 2+ years, using the internet extensively as a lifeline for my business. I am delighted with the reliability of their service as well as the internet speed. While the download speed is good, the upload …
Update: This Company Was BAD Well BEFORE Covid, The blame runs deep doesn’t it?
Update : My Son Has A Review On Here To, Under Jordon Johnson. The owner of …
I had VABB for 3+ years, with two people working from home full time. It was a great service for us, as we did not have access to “traditional” wired broadband. VABB is head and shoulders above satellite and hotspots, both in terms of price …
We used VABB for quite some at our business and it was excellent. The company was always very quick to address any service issues. If i ever was in a position to need this type of service again i wouldnt hesitate to contact VABB again.
Total Game Changer. We were using a local satellite internet service in the Northern Neck with extremely poor service near Kilmarnock, VA. We were unable to stream a single TV or video meeting without lag and interruptions. A friend off …
Last October, 2020, I lost my credit card and had to replace it. I updated my credit card information everywhere I was on auto pay but I forgot about Virginia Broadband. After a year of not receiving a payment from me my service was turned …
Virginia Broadband service has been exceptional! I have had no problem with the speed or reliability. I was able to use multiple devices while streaming videos. The customer care was very supportive and quick to install. It is a great alternative to Atlantic Broadband. I would highly recommended them to others.
Internet is down constantly, speeds are terrible and the customer service is a joke. Will be leaving this service very soon. I would not wish this terrible service on my worst enemies.
The installers were extremely professional. We had satellite internet for a year, it was horrible. Virginia Broadband has been a God send! I would recommend this service to everyone I know! Very pleased
We have had VABB for two years. William and the rest of the staff are extraordinary, they answer the phone, they come out when needed, they handle tech support in a timely manner. Thank you VABB.
Terrible company! Service is terrible. I pay a premium for service and two houses and most days We get a speed of 1. We’ve called multiple times, sent emails and no one responds. My husband called today 10/17 and once he finally got through, the employee hung up on him. Do not deal with this company. Run far, far away!