Pioneer Bank has been proudly serving the financial needs of Southeastern New Mexico and West Texas since 1901. We continue to offer the most innovative banking products along with providing you with the best customer service. At Pioneer Bank, we know there is much more to life than managing your money. That’s why we provide an array of accounts, investments and lending products that can be tailored to fit your specific banking needs.
| Sunday Closed Monday 9AM–4PM Tuesday 9AM–4PM Wednesday 9AM–4PM Thursday 9AM–4PM Friday 9AM–5PM Saturday 9:30AM–12:30PM |
3000 N Main St, Roswell, NM 88201
(Translated by Google) I want to thank Alejandra Isabelle García for the great help in opening my checking account, I work very well, thank you very much in advance …
Good
Very courteous staff
Always helpful!
Best financial institution in town!
Best bank ever.
Tellers very helpful and very attentive!
Staff is always friendly.
The best customer service and products in town!
I love fast and convenient 😌 …
Worst ever!
Always really fast service and very friendly.
Friendly service and was in and out in a timely matter.
I visit a few times Dolores is very nice
Best bank ever! Rene Ruiz is the man!
Addison and Ariana were awesome helped with everything
Great service! They were quick and efficient!
Good people Alejandra Garcia was great at helping me out
My bank for many years. Wouldn’t go anywhere else ♥️
Pioneer bank doesn’t trust their customers. Worst bank ever.
Everyone there is awesome. Love going there, both for work and personal.
Awesome place awesome bank always friendly always able to help.
The most painless new account process ever. Nice folks. Professional.
This place is great! Filed with helpful people. Thank you!
Always friendly and smiling tellers, knowledgeable of there work. Fast service.
They were friendly and helpful with start a new account
At a time when our family needed help gathering financial documents, Veronica Garcia went above and beyond our expectations to help us.
Heather is excellent thankyou
Daniela was extremely helpful on helping me set up my online banking. Thanks!
Every time I need assistance with my account, Alejandra Garcia has been able to help me and clear out my concerns. Thank you.
All the staff is friendly… Clean, professional building… And one of the few places you can still get $2 bills.
Horrible bank!!! Have plenty money in this place and cant get money transferred to where i need it! Staff is rude or at lunch. Stay clear people. Id let my 4 year old hold my money before i go here again.
Such a great community minded bank! And they have awesome customer service!
Great customer service at the drive through windows! I’ve also had friendly and quick service when emailing customer service.
Mr. Renee Ruiz is very professional. Another reason I like doing business at this fine bank.
I would love to give Alejander great praise for going on a great job for helping me with all the work with my account and get it worked out
Amazing customer service. Gabriel Loya, bank rep, that assisted me in opening an account was excellent, kind, and very helpful.
A special Thank You to Anna (Lohman bank) for helping us with our paperwork, not once but twice, and always with a great smile.
Came in and spoke to Shannon Patrick and she was very helpful and understanding went out of her way to help our company I am very satisfied and loved the help and experience we received thank you Shannon
My son opened a checking account today, he is special needs. Alejandra Garcia helped and treated him so nicely. Sure was so patient, thank you!
Best customer service, EVER!! Shout out to Rene and Carrie at the Corporate Branch!! I love this bank!! Recommend to others for sure!!
The tellers at the corporate office are all very friendly every time my mother and I come through the drive thru. We always receive fantastic customer service.
As always, Pioneer did a Great Job setting up a new ” Estate” checking account. Customer Service has always been First Class !
Love the small town feel where everyone knows my name. Very helpful and friendly. I have all my accounts (business and personal) at this bank and wouldn’t think of banking anywhere else.
Alejandra is always my go to when I need any assistance from the bank. She is always patient, very understanding, and on top of everything she does!
Delores Villanueva came to my assistance when the drive thru lane for businesses was closed due to construction. She took care of getting my deposit done,even though the lobby was already closed.
Tiana Alvarez was beyond helpful and courteous in our dealings. She made what could have been a complex process easy to understand. Definitely recommend Tiana and Pioneer to anyone seeking top-notch customer service.
i have been told 7 different things by each person i call to try to get help with my accounts. yes i made the mistake of choosing this institution for my banking needs, i own my own business and personal and conservator account….and it’s …
Pioneer Bank is the best, friendliest small town bank with the professional staff of the biggest banks. Carrie at the Main office branch is a great example of home town friendly and professional staff.
I love going to the bank, Alejandra provides great customer service. It’s like having a personal banker, financial advisor and family all wrapped up in one person.
It is bank is the worst in customer service! My sister’s account was compromised. My sister tried to resolve it herself she was treated rudely. Since I had been an officer of a former bank I thought I could help her get her money back. I …
Pioneer Bank, 3000 N. Main, is by far the best bank in NM! Very, friendly staff! However, you are blessed to have one employee that outshines them all! TIANA ALVAREZ has superlative customer service skills! TIANA is exceptional, warm, …
I do not bank here or have a account but I want to thanks this bank for the work in the community. I ve seen banks donate money maybe even a property. But this bank serves its community. It is a blessing to those they fed tonight. I want to thank you guys from the bottom of my heart.
After 35 years I called to request overdraft protection for my parents account during the sale of their home. It took Donna, the bank manager from the Ruidoso New Mexico branch 2 months to finally give me a response. First she told me she …
I’ve never experienced a financial institution with such a professional, all-the-while, exceptionally personable and friendly customer service. The staff at my branch (Roadrunner Parkway in Las Cruces) make me feel like a friend more than …
I want to thank Lexi Aguilar for her honesty. My son and I drove to Roswell for an important surgery. I went to the bank and made a large cash withdrawal. I absent mindedly left the money on her desk thinking I put the money in my purse, …
Normally I go to a different location but ended up at this branch asking for assistance twice in the last 2 weeks. Both times I was greeted with a smile and received the help I was after by Delores Villanueva. She is definitely a perfect example of customer service! Thanks again Delores!
They screw over vets all the time. Navy Fed here I come
Customer service in the banking area is terrible. When I call and ask for a supervisor the people will not let me talk to one. Account updates are VERY SLOW and transactions take forever to clear. The only thing that gave them a second …
Best upfront customer service. And I mean up front, Dolores V. Meets and greets all that enters and I’m amazed that she remembers your name every time and she will do her best to help and guide you! Great job and service Pioneer!
I went to open an account and Shannon Patrick assisted me. I am impressed. Shannon was not only very professional and efficient, but also one of the most polite Customer Service Representative I have had the opportunity to deal with in Roswell. Thank you!
Extremely friendly!! Alejandra was very professional and kind. She made sure I understood everything and took time to explain and was a absolute pleasure to do business with and treated me like family. I would recommend her to my closest friends!!
christina, was extremely helpful very kind very very kind help me and showed me how to work the online banking on my account things I didn’t know she showed me how to work that way I could work it at home she is extremely smart and sweet. I …
Pioneer bank has been my bank for many years. I like the pleasant atmosphere at the corporate office in Roswell. I like that Dolores is always there to greet everyone with a smile and helpful in directing me to the right department. All …
This was my first visit to the bank andvi so appreciate Shannon for taking her time to explain the different checking accounts and all the different features of what the bank offers. She was a delight to have her handle setting up my new …
While I have always had exceptional service at this bank, today was particularly outstanding. Alejandra Garcia work with me to set up an account for me son. She went above and beyond to be personable and helpful. It was an excellent experience, testifying to the quality of employees like Ms. Garcia!!!
Issue has not yet been resolved, but is being worked on at the moment by Adrienne. She’s been a great help so far and hope to be up and going by today. Always responding and going out her way to resolve the problem due to a possible …
I love coming to this bank! My friend has an account here and I love coming along with her. The employees are nice and welcoming and the decorations always give the place a nice vibe. I especially liked seeing Dolores there today. ( ‘ч’ ) Overall a great bank and I’d recommend going to it!
All my trust goes into pioneer bank!
Always welcomed with friendly smiles and professional service! …
Went in drive thru lady was very very rude didn’t say her name or say hello also shorted me money was not happy, I do not appreciate banks treating anyone this way
I go in very often and Heather helps me and she is the sweetest person to get help with. Thank you Heather!
Heather hernandez was so much help..thank you so much
Addison mann was so helpful I never experienced a great banker to help me in many needs she relies to my emails when I send it to her she help me asap and get it resolved fast. If you ever have a fraud and you need a 5 the dispute …
Online banking is a dinosaur, super out dated and doesn’t work. Numerous hassles to close bank accounts. Bank whittles away at your account balances. …
My teller Aubrey Sappington was amazing! She really went beyond and helped me out! Super nice and very easy to work with! I appreciate it!!
I love banking with Pioneer Bank! Every teller at every branch I visit is very cordial, professional, attentive to my needs, and they always greet me with a smile! Of all those great tellers, the teller whose name has been engraved in my …