The lady working the right window when you enter has to be the rudest customer service person I have ever encountered. She is rude to the customers and other employees. She is a disgrace to your company. Talking loudly about what she …
Terrible internet and customer service!!!!!!! Dulce at the Broken Bow office is the rudest individual in customer service I have ever had to deal with.
Agree totally with everything and every comment from ALL who have taken the words right out of my mouth with being the worst of the worst!!! They are the only telephone company in the area so they know they have ya!! They had to at least let US Cellular in because of the monopoly law!
Trying to add service to my cabin in Broken Bow…tried to call them several times, phone rings once and then stops ringing. But, if I call afterhours, it rings several times and then goes to a fax signal. These guys need to call the phone company and get their phones fixed!
Great service at a super cheap price. It is a small carrier, but offers better packages and deals for landline, dsl, cellular, and cable than most other providers.
We’ve been waiting over a month for them to fix our internet. The ladies keep saying they cant get ahold of the crew’s supervisor. But they keep charging us.
If I could give it a zero i would. Have the run around on why we were being charged a return check fee for an automatic withdrawal. Bank says there is enough money and it is on pines end. There is another man here to discuss a plate they …
Josh & Jordan came to my house when I was having problems with my internet. They stayed until it was fixed, and was very respectful and informative. I couldn’t have asked for better service!
Goes down a lot, probably 10 hours a month during business hours, crippling a companies ability to provide services to customers. Paying for Fiber but receiving DSL speed. All the infrastructure was given by the state as a grant and …
They expect me to drive 8 hours + gas to show guardian ship paper work and ID to close my mom’s account & pay her bill. When every other company accepts the documents via secure email or fax. …
Josh and Jordan came to my business and installed fiber optic. They were polite, informative, cleaned up after themselves, and the installation looks great! Thanks, Pine Telephone for extending your services to us!
Current customer, moving, needed to transfer service. Not possible to transfer, have to fill out brand new application for service because of new lines run to my area. I require internet for work… but not one person at the store was able …
Apparently they have a policy where they will sell you Fiber Speed but won’t unlock the full bandwidth unless you go into the business and sign some sort of release. …
Poor service would be putting it mildly. I need a land line, but they refuse to fix mine, had a land line for 40+ years, and recently DSL in the last few years. Constant problems, than they finally told me they weren’t going to fix the …
Worst customer relations I’ve ever seen. Will lie to you about the contracts will include service fees that are not listed and then on top of that the Internet service is subpar. Not to mention there’s a monopoly in the town that prevent …
This is by the far the worst experience I have had with them. I live in a new development. I understand laying a wire takes time, but when you start installing people internet please do what is right. I have been lied to so many times for …
I am NOT pleased with the service I received yesterday. We were out of town for Christmas and accidentally missed a payment, so our service was disconnected. I went in yesterday morning (Friday, January 7) to pay our missed payment and our …
I would give 5 stars if they had a dedicated 24hr Technical support team , or just a through business hrs technical support team that you could speak to when you are having issues with internet, if suddenlink ever gets fiber optic, yall …
Customer service with this company is severely lacking from an apathetic staff. If Pine Cone ever gets a competitor with Fibre optics, their Customer base will evaporate beginning with me.
The lady working the right window when you enter has to be the rudest customer service person I have ever encountered. She is rude to the customers and other employees. She is a disgrace to your company. Talking loudly about what she …
Good helpers
Monopoly
Good costumer service
Very helpful and knowledgeable
Best cable company in Broken Bow
Customer service is a joke at this place!
Terrible service. Lie about the internet speeds.
Horrible!! They rip you off every chance they get!
Any problem is the customer’s fault, can’t be Pine.
I would add no stars been waiting 2 weeks with no internet this place is bull
Great, friendly customer service!
The worse phone service and dls service ever. Costs a lot and no service at all.
Pine somehow has a monopoly on this area. You will take their 1 star service or nothing.
Can’t get anyone to answer the phone to get new service. Bad.
Poor internet customer service and employees changing service if not fixed
Josh and Jordon did a great job . I would highly recommend them! Thanks guys
Always good service
They were nice enough to let me slide with a rule that would have crushed me
They give us the best cell service for the best prices for our area
Terrible internet and customer service!!!!!!! Dulce at the Broken Bow office is the rudest individual in customer service I have ever had to deal with.
Cable and internet are atrocious! Worse dls I’ve ever had and are not getting any better with the new fiberoptic system…
Agree totally with everything and every comment from ALL who have taken the words right out of my mouth with being the worst of the worst!!! They are the only telephone company in the area so they know they have ya!! They had to at least let US Cellular in because of the monopoly law!
Trying to add service to my cabin in Broken Bow…tried to call them several times, phone rings once and then stops ringing. But, if I call afterhours, it rings several times and then goes to a fax signal. These guys need to call the phone company and get their phones fixed!
Great service at a super cheap price. It is a small carrier, but offers better packages and deals for landline, dsl, cellular, and cable than most other providers.
The lady in the business was flipping out like she was having a meltdown. They need help folk that have a repour with public at all times.
We’ve been waiting over a month for them to fix our internet. The ladies keep saying they cant get ahold of the crew’s supervisor. But they keep charging us.
Front desk staff was extremely sweet. Not sure if internet will ever Work correctly but those ladies were awesome.
Applied for Bidens Emergency Broadband program with a friend. Great orogram for low income folks!!!
If I could give it a zero i would. Have the run around on why we were being charged a return check fee for an automatic withdrawal. Bank says there is enough money and it is on pines end. There is another man here to discuss a plate they …
Josh & Jordan came to my house when I was having problems with my internet. They stayed until it was fixed, and was very respectful and informative. I couldn’t have asked for better service!
The staff is v1ery n
ce. The system is most archaic. In order to change a mailing address it must be …
Goes down a lot, probably 10 hours a month during business hours, crippling a companies ability to provide services to customers. Paying for Fiber but receiving DSL speed. All the infrastructure was given by the state as a grant and …
They expect me to drive 8 hours + gas to show guardian ship paper work and ID to close my mom’s account & pay her bill. When every other company accepts the documents via secure email or fax. …
Josh and Jordan came to my business and installed fiber optic. They were polite, informative, cleaned up after themselves, and the installation looks great! Thanks, Pine Telephone for extending your services to us!
Current customer, moving, needed to transfer service. Not possible to transfer, have to fill out brand new application for service because of new lines run to my area. I require internet for work… but not one person at the store was able …
I’ve been a customer for a long time, everyone has been nice to me. Even when I had a trouble call, they were quick to fix it.
Apparently they have a policy where they will sell you Fiber Speed but won’t unlock the full bandwidth unless you go into the business and sign some sort of release. …
Poor service would be putting it mildly. I need a land line, but they refuse to fix mine, had a land line for 40+ years, and recently DSL in the last few years. Constant problems, than they finally told me they weren’t going to fix the …
Worst customer relations I’ve ever seen. Will lie to you about the contracts will include service fees that are not listed and then on top of that the Internet service is subpar. Not to mention there’s a monopoly in the town that prevent …
This is by the far the worst experience I have had with them. I live in a new development. I understand laying a wire takes time, but when you start installing people internet please do what is right. I have been lied to so many times for …
I am NOT pleased with the service I received yesterday. We were out of town for Christmas and accidentally missed a payment, so our service was disconnected. I went in yesterday morning (Friday, January 7) to pay our missed payment and our …
Rona was exceptionally helpful and kind. She was quick to remedy my issue. Great service!
I would give 5 stars if they had a dedicated 24hr Technical support team , or just a through business hrs technical support team that you could speak to when you are having issues with internet, if suddenlink ever gets fiber optic, yall …
Customer service with this company is severely lacking from an apathetic staff. If Pine Cone ever gets a competitor with Fibre optics, their Customer base will evaporate beginning with me.