With outstanding member service, ESL Federal Credit Union provides personal and business banking and wealth management services to the … See more
Read More| Saturday | 9AM to 1:30PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 4PM |
| Wednesday | 9AM to 4PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 6PM |
225 Chestnut St, Rochester, NY 14604
Convenient
Nice place
The best bank
Great Bank
Great and good service!!!
Best place to bank.
Good bank
Best credit union in the world.
The staff was very patient and respectful.
The best bank in Rochester NY so get there!
My whole family banks with ESL. Love it!
I love this bank very good caring people
Professional courteous friendly .
I iove this bank
Gud like always ppl there so kind
Their drive through is the slowest
They haven’t screwed me out of money, unlike previous banks!
I love ESL Federal Credit Union! Thank you for all you do!
I haven’t had any issues with ESL since I became s member in 2003.
Great customer service.
im trying to pay my loan but can’t cause money is tight
Had my SUV financed through ESL and was paid a dividend during the loan…good stuff!
Hello! I wrote this on FB as well but I wanted to let everyone know. I got off the phone with Lee from the contact center of ESL and he was AWESOME. He answered my question with so many details and was very kind. Thank you! 😀
Nothing but problems. Mobile app, website, payments being blocked, customer service etc. Not worth the hassle go else where.
ESL hours of operation is hideous. Explain how anyone working a 9-5 is supposed to visit a local branch. …
Esl is awesome they are great and support there members. Thank you ESL best bank for all your needs.
I went to this location to speak to someone today and waited over 30 minutes and never got the chance to talk to anyone and I got up and left. I’m not waiting all day to speak to someone it’s ridiculous and I’m not gonna even waste my time to even come to this location again.
Hello ESL, my number one choice for banking. But this week, I had to use the drive through to get some service due to the pandemic, it was really really slow and took me over 2 hours to receive the service. I am not even exaggerating. I hope this changes. Thank you.
Have to wait in line forever. Never friendly. And the teller had my go all the way to my car to obtain a penny. Because I was a penny short. Didn’t even bother asking to take the penny from one of my accounts. I have never experienced such rudeness in my life. Not a branch I would be doing business with in the future.
Was an excellent bank some years, consistently was getting different explanations and customer service for a matter of months. As a business owner we do not have time we call, and wait for a bank manager consistently. Sad to have to leave and take our banking elsewhere.
I decided to go with ESL for my mortgage due to all the great reviews I have seen. What I received was two months straight of mixed messages, unnecessary delays, and added fees. The underwriter I dealt with had no idea what type of repairs …
I have been banking with ESL for over 4 years, and in the last year my account has been hacked 3 times. Each time my account is hacked they find away to say its our fault. This time there was no gas station to blame it on, and no new online …
Great service for all your needs, very friendly reps
This review is for ESL Signature Credit Card.
On two different occasions, months apart, I called ESL to transfer my CU Rewards Points towards my balance due on the card and both times, I was not able to. …
Very positive experience today! I called on Monday to renew a CD and spoke with a CS Rep named Ryan who was extremely professional and friendly. Not only did he take care of my request–which could not be done until today–he called me at work to let me know it was completed. That is excellent customer service.
I always have and always will love ESL! Not only do they treat their employees with great respect, but also their members. Every day, I see employees trying to do their best to go above and beyond to serve the members in their community. An amazing credit union that I would recommend to anyone!!
I am going through a very intense and difficult change in career paths at the moment and had to bite the bullet this morning and call for help about how to handle it. They were more than just professional, they are kind, and well versed in …
ESL is a great credit union to do business with. Friendly staff always willing to go that extra mile to help.
The only branch I try to come to as long as I am near the area. This is the best one, as long as you don’t come here on Thursdays or Fridays after 4pm. It’s really busy. You can get in and out the drive through pretty quickly any other day. I try to do most of my banking in the morning as well. Also, the staff here are always helpful.
Customer service is horrible especially when one has no other choice but to call on a weekend for a lost credit/debit card. I provided my name several times and spelled it three times. I provided my SSN. She kept placing me on hold to …
They don’t care about their customers no matter how long you are be with them. They cleared a check deposited to my account and then took back the deposited money, cited that the check was bad so my concern is why they didn’t confirm before they cleared that. They give support to scammers and do not cooperate their clients.
New update 11-3-2022
After I dropped my review and who responded to me from esl so yesterday ESL sent me documents they saying we sorry we couldn’t finish this Home equity loan …
After a bad experience during tough times, someone reached out and not only fixed my issue, but went above and beyond. She provided an experience that was not only personalized, but made me feel soooooo valued!!!! She acknowledged some …
Love ESL, hate this location for drive up service. I’m not sure what the problem is, but very very slow. Waited in line literally 20 minutes behind one customer today and finally gave up and left. This has happened enough times in the past …
Myself and my wife have had an account with ESL for a long time since at least 10 years for me and 10 years for her. We both have got many short term loans paid in full and on time. We tried to do a refinance cost us 700 dollars for them to …