This establishment is incredibly unprofessional. They are kind when it is convenient for them and they do not provide actual assistance with issues of sleep. Would not recommend.
Worst company to try to ever get a hold of been trying for the past 4 weeks since I got a letter in the mail about a supposed delinquent bill that is about to go to collections and nobody will return my call and I know I have paid this bill because I have the receipt on my phone would not recommend this company at all
Clean modern facility, friendly and professional staff. Test was explained fully.One very small problem during the test was quickly addressed and fixed
Horrible. They wanted me to sign a form saying I can only buy the CPAP machine thru them. I asked for 5 minutes to call other vendors, and they cancelled my appointment because I didn’t want to use them as a vendor for the machine. Horrible service
I will never use this facility again I have good health insurance and I was charged a $90 co pay plus I received a bill for $272 after the fact for a basic consultation . I went to Uof R and my co pay was $30 dollars and I received great …
Good luck…. Only ever get voicemails no call backs. I figure after leaving 8 VMs, they either don’t care or are severely understaffed. Save yourself a year’s worth of headaches and try somewhere that is staffed.
I was referred by my pcp back in April 2016. I hadn’t heard anything so I spoke with my pcp again in JULY, they said they sent all my info over back in April and that sleep insights should have called me by now. So I call to make my own …
My husband was referred to Sleep Insights by the PA in his cardiologist’s office. Accepted the referral as sleep disorders and apnea are profoundly vital concerns. They deserve gravitas, respect, and finely honed and sincere diagnostic …
Had an EEG done. The overall experience was great. Friendly staff, very clean environment. The tech that worked with me was Justin – very informative, courteous and accommodating.
From the initial evaluation, the sleep study and subsequent meeting with respiratory therapist have all been top notch. I’m just getting into wearing a CPAP but the instruction and support received from Ghali Sleep Center in East Syracuse is fantastic.
Terrible hours. Does not take into account what the wearer prefers. Frustratingly few options. Actual appointments are not allowed after 4pm. Also reply person, my name is Beth Anne. Told person I don’t like full face mask. Sent me home with a full face mask.
This place takes FOREVER to fill important prescriptions! Every month its a hassle getting in contact with the physician to have my medication refilled. This is the fourth time I have zero meds left and my condition is getting worst! …
I can proudly say im less than pleased with Sleep Insights. I’m 19 and have to undergo surgery on my tonsils and adenoids because i can no longer breathe. My ears nose & throat dr referred me here. I went once for a consultation and was …
Updated October 2017: after seeing this practice for years they dropped my insurance without the common decency to let me know or inform me so I could find a new physician. I only found out when going to get new supplies that I can’t …
As a RN myself, I am fully aware that it is becoming more and more difficult these days to come across quality patient care. I also believe that it should be recognized when we do. Julia, NP and the team at Sleep Insights are shining …
The staff is so helpful as is my doctor. The sleep study was great too! They have very comfortable beds, yet we’re still able to determine the problems. They also have TCL Roku TVs in each room, which was a great touch!
— Part Two of my Sleep Insights experience : After my initial visit at Sleep Insights I thought it was going to be my last. But for the sake of my health I knew it would be important to go back and have my sleep study conducted. I was …
Done with them! Notified of an appointment change to two hours after my appointment. That notification came 20 minutes before my original appointment. Oh yea, they also changed the provider I was supposed to meet with. Totally unprofessional for a medical office to change appointment time and provider without notification!
My first visit was pleasant. I was shown the room where my sleep study would take place and it was lovely. When I got here the night of however, I was take to a converted office, very small, no bathroom, slower etc. I felt dooped. Now here …
I would like to take some time to say how incredibly professional , and comforting everyone at Sleep Insights was. As someone who suffers from severe anxiety of anything medically related, Julia really was a top notch health professional! …
The technician was polite and helpful, The room was okay and temp in the room was kept how i liked it, i could hear people in the hallway talking until after 10pm. I was not aware to bring my own towels so i pulled on my hoodie and zoomed out of there to get home and shower off all the glue.
Terrible experience. Did a home sleep study and received a random call on a friday night right before they closed stating my follow up was cancelled but they couldn’t tell me why. Called back as soon as they opened on Monday morning and the …
Jen was my tech for the night. She was wonderful, attentive and helpful getting me all wired up. The bed was comfy and the room was dark and quiet; all helpful when trying to sleep in a strange place with all that goes with the sleep test. It was a very positive experience for the overnight sleep study.
I cannot express how happy I am that I was referred here. The wait time to get an appointment was minimal, the staff was friendly and understanding from the first call through getting a sleep test, and they put their patients first. I am …
I had a sleep apnea test done at home which I had to call numerous times to ask for equipment. When I went to pick up the equipment it wasn’t ready and waiting 20 minutes outside because of COVID. …
If I could put 0 starts I would. They did not show to telemed appointment. got no help that I needed, a machine I can’t use and a $500 bill. And who knows what my insurance company was charged. I feel very cheated and unhappy with the …
My Appointment was With Heather Wernle, She was such a big help , very informative about everything , Answered any questions before I could even think of any such a great personality overall very comfortable working with her!
I have been in Rochester since the start of Covid — usually living full time in Washington, DC. I am from here and my family is here. I had been seeing several docs in DC about my sleep apnea and didn’t have much luck finding great care – …
I worked with Heather (I’m so sorry I forgot her last name) but she has been nothing less than absolutely wonderful. She was very informative, charismatic, and an absolute blessing while I went through the process. The best thing she …
I have been going here for about 7 years now. There was a transition of new ownership at one point and the future of the local office was unsure but luckily it all worked out and they just moved to a bigger office one town over and I’m so …
The technician was polite and helpful. I felt as thought she really cared about my comfort. The room was nice. Unlike my past experience it felt more like a hotel room and less like an examining room. My only concern was the delay. I was …
I was absolutely comfortable with my tech for my overnight stay. She was helpful and knowledgeable. She explained things in a way that I could understand. My provider is excellent, if I have questions, she’s there to clarify or to teach or …
Justice, a very polite, soft spoken young lady took very good care of me! Having a sweet soft voice and a pleasant personality is so important when dealing with people who are having anxieties about their sleep study and being hooked up to …
I thought I would share my unbiased review even though I have not finished my experience with this company.
I am a Veteran and was referred here through the VA Choice Program. I’ve been …
My review of this provider well, I was referred by my doctor and set up with a telemedicine appointment. I had my video chat with some lady named Porpiglio. She told me she would set me up with the equipment for my study as per my …
I recently had a sleep study done and have to say I was surprised at how comfortable I actually was with it, thanks to your staff. I have not stayed over anywhere but my own home for years and was quite nervous over it all. As soon as I …
I had seen other reviews on Yelp and was concerned going into my first appointment. Needlessly so – the people there were fantastic. The woman at the front desk who checked me in, the woman who took my vitals, the woman who met with me to …
I had an overall positive experience at Sleep Insights. I was very nervous on the night of my sleep study, but my sleep technician, Rebecca, was wonderful, reassuring and chatty and made me feel comfortable right away. My follow-up visit …
From my initial contact through follow up after my study it was a very positive experience. The doctor, tech, and office staff are all extremely friendly and helpful. I had my sleep study done in center with no issues or problems. Would highly recommend.
I have been going to sleep insights for5 years and it is a wonderful caring place. I especially want to tell you about Heather. I see her for my yearly visits. She is absolutely so kind, caring and an she is so helpful and takes her time to …
I received my care through the Ghaly Sleep Center in Syracuse, but was billed through here for my CPAP machine. I made what I thought was my last payment in February of 2021 on my CPAP. The person i spoke with told me I was paid in full. …
My husband had his 1 st appointment ( meet & greet )
With PA Heather Wernle who was wonderful.. Heather explained everything & answered all of our many questions … Heather is an asset to sleepindights …
This place should be avoided, if possible. When you finally mange to see a Doctor, they are professional, knowledgeable, and kind, if a bit unfocused and unorganized. The real problem is that outside of the actual medical appointment, …
If I could give this place 0 stars, I would. I have been dealing with them for almost 6 months now and have gotten no where. Terrible communication, never answer phone calls or listen to voicemails. waited 4 weeks to set up an actual …
They are very nice, but lookout if you have a problem. Going there was the worst decision I ever made. I went there because they had earlier openings than strong. …
Dysfunctional and unorganized. Systems were down. Couldn’t complete my appointment that I waited 2 months for. Finally did a sleep study and had to schedule a follow-up for the results! Another 2 month wait!! How is a study and the follow-up with results not somehow connected!
Very caring
Friendly and knowledgeable staff.
A fabulous place with wonderful staff!
I love this place great people very informative. I will recomend yo everyone
Awesome providers, awesome service! Highly recommend!
Great experience, would highly recommend.
Excellent service …. they are very attentive ….. 🥱😴🛏😉❣️ …
It is unsettling when the “expert” you meet with struggles to read the report and really wasn’t prepared to share the report.
They are very helpful and so nice great team on jefferson rd
Clean, sanitary, well organized and friendly staff.
anyone who goes here, will be taken care of very well..They are always courteous, and the place is amazing
Staff is super friendly, very clean rooms and they accommodate your needs.
They took time to explain things and answer any questions I had. They were very helpful and professional.
Lindsay at the Syracuse office was awesome as always! She always has great suggestions and is extremely helpful.
This establishment is incredibly unprofessional. They are kind when it is convenient for them and they do not provide actual assistance with issues of sleep. Would not recommend.
Dr. Dominik is great. He listens to what you have to say and tells you what you need to k now in a way that is easy to understand
Great staff that is always there to help. I feel so much better since my sleep apnea has been treated!
I have been at this office for 2 years+
The office employees … are ALWAYS NICE!
The Doctors are super professional and complete …
My experience was awesome! Staff was super
Friendly and made sure I was comfortable the whole time. Would highly recommend!
Worst company to try to ever get a hold of been trying for the past 4 weeks since I got a letter in the mail about a supposed delinquent bill that is about to go to collections and nobody will return my call and I know I have paid this bill because I have the receipt on my phone would not recommend this company at all
Loved all the staff, everyone was very polite and attentive to my needs. The facility itself was very comfortable just as if I were home
Dr. Dominik is absolutely brilliant, and I appreciate that he considers patient insight/opinions as well. I would highly recommend him!
Clean modern facility, friendly and professional staff. Test was explained fully.One very small problem during the test was quickly addressed and fixed
Rebecca my Sleep Insights tech was Personable and professional. She made the experience comfortable. Thank you for all your help. Nick D’Ambrosio.
I was treated with respect and listened to with intent to help make my equipment more helpful to me. I was very happy with my visit to Sleep Insights.
Horrible. They wanted me to sign a form saying I can only buy the CPAP machine thru them. I asked for 5 minutes to call other vendors, and they cancelled my appointment because I didn’t want to use them as a vendor for the machine. Horrible service
Spoke with Dr. Dominik who was excellent. Very knowledgeable and took his time to answer all my questions. Highly recommend his services.
The staff was very helpful and considerate, my room was clean and comfortable. Even with all the wires all over me, it was a very pleasant experience.
Respiratory therapist was kind, listened well, used the information to help her diagnose and treat the problem with the CPAP equipment.
Dr. Dominik is very professional and knowledgeable. He has helped me greatly with my sleep apnea. The entire team is incredible!
I will never use this facility again I have good health insurance and I was charged a $90 co pay plus I received a bill for $272 after the fact for a basic consultation . I went to Uof R and my co pay was $30 dollars and I received great …
Good luck…. Only ever get voicemails no call backs. I figure after leaving 8 VMs, they either don’t care or are severely understaffed. Save yourself a year’s worth of headaches and try somewhere that is staffed.
I was referred by my pcp back in April 2016. I hadn’t heard anything so I spoke with my pcp again in JULY, they said they sent all my info over back in April and that sleep insights should have called me by now. So I call to make my own …
My husband was referred to Sleep Insights by the PA in his cardiologist’s office. Accepted the referral as sleep disorders and apnea are profoundly vital concerns. They deserve gravitas, respect, and finely honed and sincere diagnostic …
Had an EEG done. The overall experience was great. Friendly staff, very clean environment. The tech that worked with me was Justin – very informative, courteous and accommodating.
From the initial evaluation, the sleep study and subsequent meeting with respiratory therapist have all been top notch. I’m just getting into wearing a CPAP but the instruction and support received from Ghali Sleep Center in East Syracuse is fantastic.
Terrible hours. Does not take into account what the wearer prefers. Frustratingly few options. Actual appointments are not allowed after 4pm. Also reply person, my name is Beth Anne. Told person I don’t like full face mask. Sent me home with a full face mask.
This place takes FOREVER to fill important prescriptions! Every month its a hassle getting in contact with the physician to have my medication refilled. This is the fourth time I have zero meds left and my condition is getting worst! …
I can proudly say im less than pleased with Sleep Insights. I’m 19 and have to undergo surgery on my tonsils and adenoids because i can no longer breathe. My ears nose & throat dr referred me here. I went once for a consultation and was …
Updated October 2017: after seeing this practice for years they dropped my insurance without the common decency to let me know or inform me so I could find a new physician. I only found out when going to get new supplies that I can’t …
As a RN myself, I am fully aware that it is becoming more and more difficult these days to come across quality patient care. I also believe that it should be recognized when we do. Julia, NP and the team at Sleep Insights are shining …
The staff is so helpful as is my doctor. The sleep study was great too! They have very comfortable beds, yet we’re still able to determine the problems. They also have TCL Roku TVs in each room, which was a great touch!
— Part Two of my Sleep Insights experience : After my initial visit at Sleep Insights I thought it was going to be my last. But for the sake of my health I knew it would be important to go back and have my sleep study conducted. I was …
Done with them! Notified of an appointment change to two hours after my appointment. That notification came 20 minutes before my original appointment. Oh yea, they also changed the provider I was supposed to meet with. Totally unprofessional for a medical office to change appointment time and provider without notification!
My first visit was pleasant. I was shown the room where my sleep study would take place and it was lovely. When I got here the night of however, I was take to a converted office, very small, no bathroom, slower etc. I felt dooped. Now here …
I would like to take some time to say how incredibly professional , and comforting everyone at Sleep Insights was. As someone who suffers from severe anxiety of anything medically related, Julia really was a top notch health professional! …
Horrible phone service. I’ve called many times and left messages in their mailbox just to have my calls never returned.
The technician was polite and helpful, The room was okay and temp in the room was kept how i liked it, i could hear people in the hallway talking until after 10pm. I was not aware to bring my own towels so i pulled on my hoodie and zoomed out of there to get home and shower off all the glue.
Terrible experience. Did a home sleep study and received a random call on a friday night right before they closed stating my follow up was cancelled but they couldn’t tell me why. Called back as soon as they opened on Monday morning and the …
Jen was my tech for the night. She was wonderful, attentive and helpful getting me all wired up. The bed was comfy and the room was dark and quiet; all helpful when trying to sleep in a strange place with all that goes with the sleep test. It was a very positive experience for the overnight sleep study.
I cannot express how happy I am that I was referred here. The wait time to get an appointment was minimal, the staff was friendly and understanding from the first call through getting a sleep test, and they put their patients first. I am …
I had a sleep apnea test done at home which I had to call numerous times to ask for equipment. When I went to pick up the equipment it wasn’t ready and waiting 20 minutes outside because of COVID. …
If I could put 0 starts I would. They did not show to telemed appointment. got no help that I needed, a machine I can’t use and a $500 bill. And who knows what my insurance company was charged. I feel very cheated and unhappy with the …
My Appointment was With Heather Wernle, She was such a big help , very informative about everything , Answered any questions before I could even think of any such a great personality overall very comfortable working with her!
I have been in Rochester since the start of Covid — usually living full time in Washington, DC. I am from here and my family is here. I had been seeing several docs in DC about my sleep apnea and didn’t have much luck finding great care – …
I worked with Heather (I’m so sorry I forgot her last name) but she has been nothing less than absolutely wonderful. She was very informative, charismatic, and an absolute blessing while I went through the process. The best thing she …
I have been going here for about 7 years now. There was a transition of new ownership at one point and the future of the local office was unsure but luckily it all worked out and they just moved to a bigger office one town over and I’m so …
***PLEASE DO NOT GO HERE***
Today I received a bill from this place for $240, for a visit that I never …
The technician was polite and helpful. I felt as thought she really cared about my comfort. The room was nice. Unlike my past experience it felt more like a hotel room and less like an examining room. My only concern was the delay. I was …
I was absolutely comfortable with my tech for my overnight stay. She was helpful and knowledgeable. She explained things in a way that I could understand. My provider is excellent, if I have questions, she’s there to clarify or to teach or …
Justice, a very polite, soft spoken young lady took very good care of me! Having a sweet soft voice and a pleasant personality is so important when dealing with people who are having anxieties about their sleep study and being hooked up to …
I thought I would share my unbiased review even though I have not finished my experience with this company.
I am a Veteran and was referred here through the VA Choice Program. I’ve been …
My review of this provider well, I was referred by my doctor and set up with a telemedicine appointment. I had my video chat with some lady named Porpiglio. She told me she would set me up with the equipment for my study as per my …
Love this place man especially the doctor he’s funny and caring and let’s you know everything very knowledgeable and helpful god bless yaw
I recently had a sleep study done and have to say I was surprised at how comfortable I actually was with it, thanks to your staff. I have not stayed over anywhere but my own home for years and was quite nervous over it all. As soon as I …
I had seen other reviews on Yelp and was concerned going into my first appointment. Needlessly so – the people there were fantastic. The woman at the front desk who checked me in, the woman who took my vitals, the woman who met with me to …
I had an overall positive experience at Sleep Insights. I was very nervous on the night of my sleep study, but my sleep technician, Rebecca, was wonderful, reassuring and chatty and made me feel comfortable right away. My follow-up visit …
From my initial contact through follow up after my study it was a very positive experience. The doctor, tech, and office staff are all extremely friendly and helpful. I had my sleep study done in center with no issues or problems. Would highly recommend.
I have been going to sleep insights for5 years and it is a wonderful caring place. I especially want to tell you about Heather. I see her for my yearly visits. She is absolutely so kind, caring and an she is so helpful and takes her time to …
I received my care through the Ghaly Sleep Center in Syracuse, but was billed through here for my CPAP machine. I made what I thought was my last payment in February of 2021 on my CPAP. The person i spoke with told me I was paid in full. …
My husband had his 1 st appointment ( meet & greet )
With PA Heather Wernle who was wonderful.. Heather explained everything & answered all of our many questions … Heather is an asset to sleepindights …
This place should be avoided, if possible. When you finally mange to see a Doctor, they are professional, knowledgeable, and kind, if a bit unfocused and unorganized. The real problem is that outside of the actual medical appointment, …
If I could give this place 0 stars, I would. I have been dealing with them for almost 6 months now and have gotten no where. Terrible communication, never answer phone calls or listen to voicemails. waited 4 weeks to set up an actual …
They are very nice, but lookout if you have a problem. Going there was the worst decision I ever made. I went there because they had earlier openings than strong. …
Dysfunctional and unorganized. Systems were down. Couldn’t complete my appointment that I waited 2 months for. Finally did a sleep study and had to schedule a follow-up for the results! Another 2 month wait!! How is a study and the follow-up with results not somehow connected!