The Summit Federal Credit Union offers a wide variety of financial services and is located in Rochester, N.Y.
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 4PM |
| Tuesday | 9AM to 4PM |
| Wednesday | 10AM to 4PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 6PM |
100 Marina Dr, Rochester, NY 14626
Best fcu around
Meh
Friendly competent people.
Pleasant people. Never a long wait
Always friendly staff & concerned about our business & why we are there.
Member since 1977; have had no reason to leave.
Friendly staff. Explained things well for me. Feels like personalized banking. The only negative is the hours. Many days it closes at 4 pm and I can’t get there in time.
The Greater Liverpool Chamber of Commerce wants to Thank The Summit Federal Credit Union for being our Corporate Sponsor for the 2015 Golf Outing at Radisson Green June 5th, 2015! …
I’m currently on hold waiting for a customer service rep as I write this. It is now been 19 minutes and still waiting. Calling here is a nightmare. It never was like this in the past. I’m guessing people are “working” from home now?
never able to contact customer service, i;m ready to drop this credit union after 20 years as a member
I like Summit. Personally this location is very nice. It is inside their corporate headquarters building and has a good staff. However, the staff is currently being overworked. They have too many member service reps being pulled to their teller line when I go in.
Horrible service. Had a virtual call with an employee, sent all the documents needed, told I would get a call back. I DID NOT. It’s been a week and I’ve heard nothing and have called to follow up. How do you call yourself a relationship specialist when you are bad at communicating and building relationships? 🤷♀️ …
Both our first house and the one we are buying now have been financed here. To put it simply, the mortgage people at Summit have a way of making you feel like you are thier only client. …
Been a member for over 30 years. Calling the bank goes to automated. There is option to talk to a representative. Weird
They make things difficult at every turn. I’m nearly 50 and have tons of experience paying bills, this is hands down the hardest payment I’ve ever made simply because of their website and system.
The 800 number is the only way to contact them and it loops and you can not get through!
Lied about co-signer requirements. Was telling me I would need use one of my roommates to co-sign for an auto loan when I had a family member willing and capable of doing so. I consulted a few other people I know and another credit union if …
MAJOR problems with their mortgage department. I attempted to contact Summit FCU mortgage department to resolve an issue with an automatic bill pay that didn’t go through due to insufficient funds. On the Summit FCU website under contact …
Customer service has fallen off entirely. Poor service, poor treatment from employees. Not worth the time or hassle. They also have more fees then a major bank. Don’t waste your time with this credit union.
This is a great bank. Always have a positive experience and employees are outstanding.
Horrible company, for some reason they make it an issue at every turn for me to deposit money into my accounts or move money in my accounts to pay them. I sat after making a useless 30 min drive to put my paycheck (cash) into the ATM to …
Limited experience with Summit, but very positive. Closed out a loan with them a few years ago but needed the paperwork now. Even as a non-current customer, the two people I spoke to yesterday and today were both very helpful and got me what I needed.
I have been in the mortgage profession for 26+ years so this review is out of a deep appreciation for the lending environment that all institutions are subjected to. Summit FCU was so simple to work with for a loan on my truck. The …
Currently a costmer. Like all banking they lack customer care. The website keeps locking me out even with the correct password and user name. There is no one to help on non business hour. (Which SFCU has decreased to impractical for those …
They’re alright, some services you won’t normally get from a bank. Never use a bank, always a credit union. But ESL has owners dividends and Genessee co-op serves our community better. Consider where you store your money.
Do not waste your time with this bank. Their online banking is horrible. You can’t make principle payments online, only by going to the branch, making a phone call or mailing them a check (which works really great for people who have normal …
To be fair, this bank is definitely for older folks that doesn’t use the ATM often. I only use this bank to pay some of my bills so I deposit money using the ATM and they don’t have many around. However the few they have are not working …