From a small house in South Ashland, WeCare Medical has grown to include over 13 branch offices, satellites, warehouses, and administrative … See more
Read More| Friday | 8:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
| Thursday | 8:30AM to 4:30PM |
2200 Winchester Ave, Ashland, KY 41101
I call constantly and get no answer, leave a voicemail with all required information, never once get a return call. Terrible place to deal with!
Awful customer service and support.
Wish could leave a zero. Terrible people to deal with and even worse service
They’ve always been good to me and always get to me as soon as they can when I need them to
Whoever answers the phone is extremely RUDE!!!
Amazing products and customer service. They are always quick to get back to you and go out of their way to get the items you need. I highly recommend shopping in store or online!!
I’m a C-Pap patient and my experience has always been easy and the staff is overly friendly and knowledgable. I would highly recommend.
Like their name states, WeCare truly does care about people. I’ve personally witnessed them go above and beyond to make sure patients are taken care of.
Great Hometown provider in Ashland, they can help with your Medical Equipment needs. Ask for Courtney, she is great. Keep up the good work!
No one ever answers the phone I’ve tried calling numerous times then when someone answers they hang the phone up
Terrible, terrible customer service. They are impossible to get a hold of and when I do I am told something different each time. Very dissatisfied with this company and I will no longer be getting my CPAP supplies from them.
Tried to call for 2 days with no answer. Once I finally got to talk to someone it wasn’t the right person but they would have them call me. Never returned my call
Every time I call, no one ever answers I also drive by and no one is ever in. HELP I need my shower chair.
Staff has always been extremely nice and helpful when I call..
Love the delivery but the girl at the main desk at the front doesn’t seem to like doing paperwork. Asked me to pay for a $3.30 item vs signing 3 forms she also has trouble getting requests straight.
We just had a nebulizer brought to are home it is 8:30 at night. The representative Scott was very friendly. This was easy and greatful for this company going out of there way to bring this to us. I would recommend them to everyone. Again Scott was very sweet. Thank you we care for your outstanding service.
I’d like to give this place a zero star rating….my husband just switched to get his CPAP supplies through this company. I have called 6 different times in the last week to try to order supplies for him. Each time I have let the phone ring …
They never answer the phone. Can’t get ahold of them
My son needed a shoe for his cast. And that’s what the Dr. Put on the paper work. I went to get it and they sold me a boot. Something you get after your cast is taken off. When the dr.office called them about this that was very roude and …
I would give no stars if possible. After being discharged from Kingsbrook nursing home, my 83 year old father, who had suffered a hip fracture three weeks earlier, was told they would deliver a walker to the house the evening of his …
I have tried for a year next month for Wecare to file with Humana insurance for my mother’s wheelchair to get paid. I had Humana call them or so I thought to finally get this taken care of. I have no idea why they can’t get their job done. …
Caring and amazing staff. They truly put the patients first. They carry a wide selection of medical equipment. If it’s not an item they keep in store, the friendly staff can have it ordered for you! They are always running specials on items …
My mother got her CPAP here and has had nothing but trouble with them about her supplies. They told her she was on the automatic call for the first of every month. They called one time in 6 months. Every other time she has had to call them. I do not recommend this supplier. They aren’t on top of their game.
Horrible service and customer care. Tried for over two months to switch to their company for supplies. They kept telling me I need this or that. Jumped through all their hoops and was still lied too about them not receiving the appropriate …
I gave this place a 1star rating a year ago, today I would give a zero. They keep losing my insurance information, they never have tanks in stock, the paperwork never gets to who it needs to get to, they have charged me full amount for my …
terrible communication. uneasy to work with.
My son broke his leg a year ago which required surgery. This quickly made us hit …
This WeCare business is horrible! In 2018, when I went there to get medical equipment for my mother, the girl at the desk asked for her birthdate. When I told her the date, which was September, she asked me if that was the 6th month of the …
WE DON’T CARE, is what I feel about this company. I ordered a lift chair, for my husband. 6 months and after my husband died, I never recieved this chair. Lots of promises of getting it soon. Then trying to get my money back was just …
This company in the Ashland office will not return your calls. I have asked for statements to verify what I’m pay for and no one has sent them to me. I am waiting on a refund from them and can’t get in touch with someone who knows what to …
They barely pick up a phone. I needed nebulizer tubing and still have not received a phone call back.
You cannot get anyone to return calls.. They close the doors before there posted closing time making it impossible to talk with anyone.. I would advise anyone considering doing business at this location, “Buyer Beware”!!!
I rated this company a 1 only because you don’t have a zero on the bar. They say they are a team, well they are not helping with my question, they are not concerned with my problem. I’m going to shop elsewhere
WeCare (haha) just called to offer me a 90 re-supply for something that hasn’t worked for weeks. I was telling him how many times that I’ve reached out to get the issue resolved and what horrible service that I was getting. He interrupted me to say: “Yeahhhh….” and hung up!
I was fitted for a new bi-pap mask over 2 months s ago. Have not heard from anyone, I called every day for 3 weeks and left message after message and no one called.
I just need to know if they have closed down or something!?? I have left 4 messages today alone but have called for last 2 weeks at different times of the day and NO ONE HAS RETURNED MY CALLS! I NEED my tanks to be refilled for Doctor …