Waunkee Utilities is a municipally owned and operated electric and water utility, serving 6,000 customers in Waunakee, Wisconsin. We strive to … See more
Operator said “power will come on when it comes on” and they don’t intend to find out or communicate an estimated time of restoration. She then hung up on me.
I don’t understand all of the hate being thrown this way from the other reviews. In the seven years I’ve been here, I recall the power being out only one time for about an hour or two due to a car crash. I’ve never had any problems on the …
Power went out in half of my house at around 10 pm on a friday night, including my furnace. After a half hour being confused and not knowing what was wrong i called them and was directed to an answering service. About 5 minutes after that i …
We sent in our money order for the bill three days ago, and now we have a shutoff notice for tomorrow. Having given them a call, the clerk on the phone told us that if we bring them the money and put it in their dropbox, that we won’t have …
When dealing with this company, I’ve received horrible customer service and poor excuses. The first issue I had was a few months ago. I received a disconnect notice even though a payment had been made, and they told my roommate that they …
Just a shout out to the over the phone customer service employees. They have always been so nice and patient with any questions I’ve had and are happy to take time to walk me through their process or bill.
They are easy to get ahold of, helpful and go way above what a normal utility company would do to help out.
They are always nice, helpful & easy to get a hold of 🙂 Another great part of our community!
Awful customer service. There is no reason I should be on hold for 22 minutes and then have my call dropped. This company is a joke
Operator said “power will come on when it comes on” and they don’t intend to find out or communicate an estimated time of restoration. She then hung up on me.
I don’t understand all of the hate being thrown this way from the other reviews. In the seven years I’ve been here, I recall the power being out only one time for about an hour or two due to a car crash. I’ve never had any problems on the …
Power went out in half of my house at around 10 pm on a friday night, including my furnace. After a half hour being confused and not knowing what was wrong i called them and was directed to an answering service. About 5 minutes after that i …
We sent in our money order for the bill three days ago, and now we have a shutoff notice for tomorrow. Having given them a call, the clerk on the phone told us that if we bring them the money and put it in their dropbox, that we won’t have …
When dealing with this company, I’ve received horrible customer service and poor excuses. The first issue I had was a few months ago. I received a disconnect notice even though a payment had been made, and they told my roommate that they …
Just a shout out to the over the phone customer service employees. They have always been so nice and patient with any questions I’ve had and are happy to take time to walk me through their process or bill.