called and can not get any help , no mail from this office!
can bill my account with no paper trail! 480.00 bill for a vacant house!
terrible, rude and not helpful
They’re getting 1 star because this review system doesn’t allow 0 stars. Been on hold multitasking for over 30 minutes and they still haven’t picked up. This system is pathetic.
Booo! Get with the times how about updating the website for online payments. For services rendered the cost of delivery is way more than the usage in my case, considering the lack of
Service this is very upsetting.
From my experience in dealing with this place I will assume all of the employees show up together in one car, with big floppy shoes, and red noses like the clowns they are…
i don’t like to say it but looks like they need a contractor to take over. I does not look good for people who are in charge of filtration. either they are not making sure people under them are doing the their job or maybe they just don’t know what’s going on.
Our water has high levels of LEAD in it yet we are still expected to pay for it? It has been over a year at least of receiving notices that our water could cause cancer. Corruption at its finest…..
Unbelievably long wait time on the phone. Even after they answer they put you on hold forever. Not helpful at all in answering any questions I have pertaining to paying my mother’s bill. I live out of state, so this is even more frustrating.
I Had a very Nice experience w/ Kim on the phone today, they are coming out to Mark the outside Water Valve shut-off because of a slow leak on the inside.
If it were possible to give a negative star rating, I suspect that would be the average…I would like to “rate” the quality of my human interaction, but that would only occur had someone taken one of my three calls…All included, over an …
A painful experience. Poor quality in the customer service department. Untrained staff. They refuse to provide service to anyone other than the owner in person. I had legal authorization to activate the utilities but the staff didn’t even …
Worst customer service ever by phone. Half the time you can’t reach them. And the other times you’re on hold for over 45 minutes and then they pretend to hang up on you after waiting all that time. this needs a complete revamping. It is …
I would give zero stars if I could. Their customer service is one of the worst I have encountered and they can’t even provide decent water. Glad to be moving.
What a bunch of scammers. The water is trash and they keep upping the “ready fee” and randomly raising prices. There is constantly issues with the water quality but is anything done about it? Nope.
No water – worst experience ever, customer service sucks. without water for 3 weeks, waiting for the engineers to finish scratching their heads, figure out which line in the street was theirs, and then actually get them to come out and hook …
Getting a hold of someone is the biggest problem here. When I did get in touch with someone the 3 times I called the people were polite and helpful, especially a young lady named Diani. She was professional, introduced herself without being …
The bill payment online service is antiquated. There is no way to cancel a pymt incase if error. The water quality is not very good. We drink bottled water because of the alerts sent often. Paying for water that I do not trust.
Just wanted to pay my bill and realized I couldn’t find it so I had to call Trenton Water Works to get my account number in order to pay due bill online. I called and someone transferred me to a line no one answered. I called back and …
Customer service reps are absolutely terrible! I overheard one of the customer reps yell at a woman and her son. The customer service rep yelled at them both “you don’t understand” and “you don’t know anything” and continued to repeat her …
Moved into Hamilton August 2016 and have been pregnant twice since. We dont feel safe using the water for anything outside washing our clothe s Bathing and the dishwasher since there is always an issue. We go through and spend ridiculous …
Water bill inexplicably shows I used nearly 3x as much water this past month as I have in any OTHER month in the past year. I would like an explanation, but I’ve been waiting on hold for 37 minutes so far. Glad I have nothing better to do than wait for my utility company. Awful customer service.
Nasty representatives. I explained there was no notice for our shutoff. She stated we were notified in July of 2015 of shutoff. It is now 09/25/15. There are 2 disabled adults living in this household. And only one of them are receiving …
The worst water service in all the towns in nj . Customer service desk at 333 courtland st. has no idea how to read a lease . I waited over an hour to get an application. It should not be this difficult to put a water bill in your name if the previous person has a zero balance and you have a zero balance.
Terrible company that scans its customers and provides unclean drinking water. Customers receive multiple notices a year about how unclean the water is. Systems need to be updated for auto pay to fit in with every other water company in the …
I’ve lived in my new home since Nov 2020. I filled out the paperwork to move the account into my name and have heard nothing back since. I’ve called and called and called. I stayed on hold for over 2hrs one day before the system hung up on me. Who knows what I’ll be charged once the account is finally transferred.
Boil water alert again. No website to inform the community of updates. No recording on the telephone to simply allow customers to learn if the boil alert is lifted. Honestly, so incompetent I plan to boil all water forever because this …
This is a failed facility. We receive at least 2 or 3 BOIL WATER ADVISORIES A YEAR!! This is UNACCEPTABLE!! They should be PAYING US for drinking their water!! They need to be held accountable! Why is nothing being done? Where is the …
Trenton water works is terrible. NO ONE even contacted us about the contaminated water, or that it is now “safe” to drink. Thank goodness I went food shopping that day and I found out from asking a Shoprite employee. I have lived in the …
It took 7 months to get an invoice sent to our home after we moved in. Our closing attorney had to get involved to present docs that are none of their business. All they should have needed were signatures proving transfer of property. …
Called Trenton Water Works customer service dept to get payment history for last year 2019. I usually get a printout, and have been since 2000. However, I couldn’t get one because the building is shut down indefinitely. I was told to email …
Bought a house over 2 months ago and still have no idea how to transfer the water over to me. Found the online form and filled it out but there is no I formation as to where to send it or fax it…so that’s pretty much useless. Also tried …
Hold times are ridiculously long. TWW customer service line is always busy and nearly impossible to get through, especially if you hold a full-time job. I called to schedule my final water meter read since I was selling my house. After a …
Terrible customer service. Requested water service about 3 months ago, submitted requested documents and no follow up despite having contacted TWW several times to follow up. You are lucky when someone actually answers the phone. There is a …
No, I don’t work for Trenton Water Works, nor do I have any friends or relatives that do, but I have to give them high marks for being responsive, courteous and professional *multiple* times over the past 6 months (regarding a water leak, …
I must say that the Trenton Water Works Meter Department is fantastic in providing stellar follow up service, after a few snafus with appointments. Mr. Keith’s Roger’s, General Supervisor and his subordinate both showed up as promised and …
wreak
Terrible! backdated! unhelpful!
They’re the worst of the worst
Very helpful
Extremely Incompetent!!! RUDE customer service!
I would make it negative stars if i could.
Terrible service! Always problems with water!
Either hire more personnel or fire everyone and start over. So much to say…. none of it is good.
Will post more stars when they stop trying to poison everyone
Bad experience. I would give negative stars if I could .
Horrible customer service, horrible webaweb, horrible payment ayssys, horrible across the board.
Does anyone know how to answer a phone?
Water keeps getting worse, bill keeps getting higher.
A dedicated group of people who are committed to serving the residents of our community.
If there was a. Zero. I would punch. That Karma. Is real they blamed me for a bill I paid.couldn’t reach by phone
Holy Moly, this company is horrible!!!!! From office staff to incompetent crew!! Absolutely terrible!!
Dont pick up the phone on work days and hours
The Water burnt my skin
Dirty water. On my 3rd letter in four months and 2nd boil water alert.
Edit, 10th letter, 5th boil water alert.
There water is contaminated!
Really flushing the pipes on Christmas Eve? FU very much Trenton water works. Negative stars you guys are a joke.
TWW now charges a $4 surcharge to pay online. Looks like I’ll be mailing them a check from now on.
Even the on-hold music cuts in and out. I would know I’m still on hold with them now. Maybe one day I’ll get through.
called and can not get any help , no mail from this office!
can bill my account with no paper trail! 480.00 bill for a vacant house!
terrible, rude and not helpful
They could save money by ripping the phone out of the wall. God forbid someone do their job and answer. Pathetic
They’re getting 1 star because this review system doesn’t allow 0 stars. Been on hold multitasking for over 30 minutes and they still haven’t picked up. This system is pathetic.
Booo! Get with the times how about updating the website for online payments. For services rendered the cost of delivery is way more than the usage in my case, considering the lack of
Service this is very upsetting.
the water has a dangerous level of lead. if you have a small child take them to the doctors right away. …
I never had an issue with Trenton Water Works! People are so quick to post things bad but no always true.
From my experience in dealing with this place I will assume all of the employees show up together in one car, with big floppy shoes, and red noses like the clowns they are…
Absolutely horrible service. Called 5 times in the last week and cannot get through. Something needs to be done. On hold for 20 to 30 minutes.
i don’t like to say it but looks like they need a contractor to take over. I does not look good for people who are in charge of filtration. either they are not making sure people under them are doing the their job or maybe they just don’t know what’s going on.
Our water has high levels of LEAD in it yet we are still expected to pay for it? It has been over a year at least of receiving notices that our water could cause cancer. Corruption at its finest…..
Unbelievably long wait time on the phone. Even after they answer they put you on hold forever. Not helpful at all in answering any questions I have pertaining to paying my mother’s bill. I live out of state, so this is even more frustrating.
I Had a very Nice experience w/ Kim on the phone today, they are coming out to Mark the outside Water Valve shut-off because of a slow leak on the inside.
If it were possible to give a negative star rating, I suspect that would be the average…I would like to “rate” the quality of my human interaction, but that would only occur had someone taken one of my three calls…All included, over an …
Ridiculous. On hold for 25 minutes now trying to speak to someone about my bill. How much longer am I going to have to hold? Unbelievable!
A painful experience. Poor quality in the customer service department. Untrained staff. They refuse to provide service to anyone other than the owner in person. I had legal authorization to activate the utilities but the staff didn’t even …
Worst customer service ever by phone. Half the time you can’t reach them. And the other times you’re on hold for over 45 minutes and then they pretend to hang up on you after waiting all that time. this needs a complete revamping. It is …
The attention is the worst, they never pick up the phone or reply the emails. They don’t give you good and efficient solutions.
I would give zero stars if I could. Their customer service is one of the worst I have encountered and they can’t even provide decent water. Glad to be moving.
What a bunch of scammers. The water is trash and they keep upping the “ready fee” and randomly raising prices. There is constantly issues with the water quality but is anything done about it? Nope.
No water – worst experience ever, customer service sucks. without water for 3 weeks, waiting for the engineers to finish scratching their heads, figure out which line in the street was theirs, and then actually get them to come out and hook …
Getting a hold of someone is the biggest problem here. When I did get in touch with someone the 3 times I called the people were polite and helpful, especially a young lady named Diani. She was professional, introduced herself without being …
The bill payment online service is antiquated. There is no way to cancel a pymt incase if error. The water quality is not very good. We drink bottled water because of the alerts sent often. Paying for water that I do not trust.
Just wanted to pay my bill and realized I couldn’t find it so I had to call Trenton Water Works to get my account number in order to pay due bill online. I called and someone transferred me to a line no one answered. I called back and …
Customer service reps are absolutely terrible! I overheard one of the customer reps yell at a woman and her son. The customer service rep yelled at them both “you don’t understand” and “you don’t know anything” and continued to repeat her …
Moved into Hamilton August 2016 and have been pregnant twice since. We dont feel safe using the water for anything outside washing our clothe s Bathing and the dishwasher since there is always an issue. We go through and spend ridiculous …
Water bill inexplicably shows I used nearly 3x as much water this past month as I have in any OTHER month in the past year. I would like an explanation, but I’ve been waiting on hold for 37 minutes so far. Glad I have nothing better to do than wait for my utility company. Awful customer service.
Nasty representatives. I explained there was no notice for our shutoff. She stated we were notified in July of 2015 of shutoff. It is now 09/25/15. There are 2 disabled adults living in this household. And only one of them are receiving …
The worst water service in all the towns in nj . Customer service desk at 333 courtland st. has no idea how to read a lease . I waited over an hour to get an application. It should not be this difficult to put a water bill in your name if the previous person has a zero balance and you have a zero balance.
Terrible company that scans its customers and provides unclean drinking water. Customers receive multiple notices a year about how unclean the water is. Systems need to be updated for auto pay to fit in with every other water company in the …
I’ve lived in my new home since Nov 2020. I filled out the paperwork to move the account into my name and have heard nothing back since. I’ve called and called and called. I stayed on hold for over 2hrs one day before the system hung up on me. Who knows what I’ll be charged once the account is finally transferred.
Boil water alert again. No website to inform the community of updates. No recording on the telephone to simply allow customers to learn if the boil alert is lifted. Honestly, so incompetent I plan to boil all water forever because this …
This is a failed facility. We receive at least 2 or 3 BOIL WATER ADVISORIES A YEAR!! This is UNACCEPTABLE!! They should be PAYING US for drinking their water!! They need to be held accountable! Why is nothing being done? Where is the …
Trenton water works is terrible. NO ONE even contacted us about the contaminated water, or that it is now “safe” to drink. Thank goodness I went food shopping that day and I found out from asking a Shoprite employee. I have lived in the …
It took 7 months to get an invoice sent to our home after we moved in. Our closing attorney had to get involved to present docs that are none of their business. All they should have needed were signatures proving transfer of property. …
Called Trenton Water Works customer service dept to get payment history for last year 2019. I usually get a printout, and have been since 2000. However, I couldn’t get one because the building is shut down indefinitely. I was told to email …
Lady answered the phone very rudely and sounded like she did not wanna be there. Maybe you guys need to hire some more personable people.
Bought a house over 2 months ago and still have no idea how to transfer the water over to me. Found the online form and filled it out but there is no I formation as to where to send it or fax it…so that’s pretty much useless. Also tried …
Hold times are ridiculously long. TWW customer service line is always busy and nearly impossible to get through, especially if you hold a full-time job. I called to schedule my final water meter read since I was selling my house. After a …
Terrible customer service. Requested water service about 3 months ago, submitted requested documents and no follow up despite having contacted TWW several times to follow up. You are lucky when someone actually answers the phone. There is a …
If I could give it a lower rating I would. Terrible customer service
No, I don’t work for Trenton Water Works, nor do I have any friends or relatives that do, but I have to give them high marks for being responsive, courteous and professional *multiple* times over the past 6 months (regarding a water leak, …
Worst company ever. Water has legionella bacteria and turbidity issues. Worse than Flint, MI water
I must say that the Trenton Water Works Meter Department is fantastic in providing stellar follow up service, after a few snafus with appointments. Mr. Keith’s Roger’s, General Supervisor and his subordinate both showed up as promised and …