Robin at the front desk is very rude and not helpful whatsoever. With the amount of taxes I pay, they could at least have a friendly front desk worker who offers help/suggestions.
This company’s billing practices are outdated and overly aggressive. God forbid your payment is one day late. Not only do they assess a late charge, which is fine, most utilities do, but do they add it on to your next bill? No, you get a …
So I forgot to pay my extra water bill that comes every 3 months and is only around $50. Today a knock at my door wakes me up. I run around getting dressed and run outside thinking it’s UGI gas company they want me to move my car maybe. Ask …
The office staff here is the definition of idgaf. Charges for paying online then says you still have to go to the office to pay a late fee and fee to turn back on. Make sure you pay because they count the minutes in anticipation to shut …
Paid my bill for 11/1/21 dated for 10/30/21. Check has not been cashed. Recieve a shutoff notice dated 11/3/21 on 11/5/21. How can I get a shutoff notice in 2 days yet they haven’t recieved my check after 5 days? It can’t be the mail if I …
Just moved to Reading, PA. Received a $30 bill for the first time, stating they will turn off my water. Never heard of this company ever in my life. When I called, this lady (very rude) answers saying from the date of me closing on my house …
Unreasonable and unwilling to cut anyone a break regardless of circumstance, so now I’m stuck paying over $1k for an issue they waited 11 days to notify me of. Apparently some delivery people broke my downstairs toilet and didn’t tell me so …
Water main break happened around 11pm November 25, 2022. No updates or even an estimate of when water is being restored. This is affecting everyone west of 5th St. Hwy in Muhlenberg. With such a large area affected, you would think they …
Thanks to the people who fixed the water main break on Fifth St. Hwy. that started in the middle of the night on Fri. 11/25. The water came back sometime late Saturday. The pressure was low at first, but quickly came up to normal. Good job!
I had recently forgotten to pay my bill & today I got a knock on my door from a Muhlenberg Water Authority worker – middle aged, warmer brown / reddish hair, beard. I really wish I had gotten his name because I am genuinely so appreciative …
There was another water main break that happened around 12a November 26, 2022. While they did what they could when it happened (which is admirable since this was a holiday weekend), their communication with the community left a lot to be …
NOAA RADIO
JEFFREY A DE WALD
READING PA FIRE POLICE
Robin at the front desk is very rude and not helpful whatsoever. With the amount of taxes I pay, they could at least have a friendly front desk worker who offers help/suggestions.
Office staff is rude . I was talking to her explaining something and she walked away as I was talking.
Date of Visit: Monday 14 November 2017. Paid my water bill inside today. I never use the drive in. Gladly took my money. See them again next February.
Never received a timely bill just shut off notices, can’t even bill properly. No wonder Muhlenberg has the worst tap water in Berks County.
This company’s billing practices are outdated and overly aggressive. God forbid your payment is one day late. Not only do they assess a late charge, which is fine, most utilities do, but do they add it on to your next bill? No, you get a …
So I forgot to pay my extra water bill that comes every 3 months and is only around $50. Today a knock at my door wakes me up. I run around getting dressed and run outside thinking it’s UGI gas company they want me to move my car maybe. Ask …
The office staff here is the definition of idgaf. Charges for paying online then says you still have to go to the office to pay a late fee and fee to turn back on. Make sure you pay because they count the minutes in anticipation to shut …
Paid my bill for 11/1/21 dated for 10/30/21. Check has not been cashed. Recieve a shutoff notice dated 11/3/21 on 11/5/21. How can I get a shutoff notice in 2 days yet they haven’t recieved my check after 5 days? It can’t be the mail if I …
Just moved to Reading, PA. Received a $30 bill for the first time, stating they will turn off my water. Never heard of this company ever in my life. When I called, this lady (very rude) answers saying from the date of me closing on my house …
Unreasonable and unwilling to cut anyone a break regardless of circumstance, so now I’m stuck paying over $1k for an issue they waited 11 days to notify me of. Apparently some delivery people broke my downstairs toilet and didn’t tell me so …
Water main break happened around 11pm November 25, 2022. No updates or even an estimate of when water is being restored. This is affecting everyone west of 5th St. Hwy in Muhlenberg. With such a large area affected, you would think they …
Thanks to the people who fixed the water main break on Fifth St. Hwy. that started in the middle of the night on Fri. 11/25. The water came back sometime late Saturday. The pressure was low at first, but quickly came up to normal. Good job!
I had recently forgotten to pay my bill & today I got a knock on my door from a Muhlenberg Water Authority worker – middle aged, warmer brown / reddish hair, beard. I really wish I had gotten his name because I am genuinely so appreciative …
There was another water main break that happened around 12a November 26, 2022. While they did what they could when it happened (which is admirable since this was a holiday weekend), their communication with the community left a lot to be …