DO NOT BANK HERE!! They are incompetent and have caused many issues with my account! LAYDESH HARRIS and CEO MICHAEL BITTLE DO NOT CARE ABOUT CUSTOMERS! STEER CLEAR OF THIS PLACE!
Constantly shutting off your card and sending replacements that seem to never work. No way to contact anyone on weekends to get the issues resolved. Do not bank here
they shut your card off. inconvenience you to replace it. Arent open weekends to handle system failures which happens often and allow your information to get compromised. One star is generous
MIke McDonald, the new CEO of VUCU, is hands on! He immediately contacted me by phone to personally discuss a suggestion I offered regarding the online banking features. Within weeks, the features are being revamped. He walked us through …
I have been with them for about 7 years now and have had nothing but pleasant experiences. I have moved out of state and still keep them as my main bank. Recently I purchased a home in another state and they did all they could to help me …
Vanderbilt Credit Union is a friendly and effective institution that makes the everyday challenge of managing money less of a chore and more of a community effort. Have a dental emergency? A leaking roof? They have heard it all before and …
We were treated fairly by Michael and team when we looked to adjust our mortgage. He took the time to help us understand the options and the pros and cons behind each one. We will continue to use them in the future and would recommend.
Customer service was great and the loan refinance process was easy! I had the pleasure of working with Anthony. He made the auto loan refinance process extremely easy to follow and did a great job answering all my questions! I would definitely recommend the Vanderbilt Credit Union.
Good evening, I wanted to let you know what I observed on 1/25. Ms. Wombley, one of your tellers who displayed one the most wonderful acts community service I’ve ever seen. I observed Ms. Wombley who serviced an Vanderbilt employee who …
I first worked with the VCU for my first car loan and now I am beginning to think about purchasing my first home! I worked with Anthony who was incredibly helpful and available on my car loan. He made it such an easy process. For my first …
I am an employee at VUMC. I’ve been shopping around for a car so I decided to try to get pre approval through the credit union. No one answers the phone, you just have to leave messages. When I finally got in touch with someone, I went …
Horrible member customer service. I’ve tried to contact the office multiple times on various business days without speaking with anyone competent on resolving my issue with the online banking portal. I was sent to a 1-800 # which connected …
One star minus one star equals to big donut which means zero star. This bank needs more new graduate multitaskers. You will not be able to access your funds easily. Frequent mistakes in your accounts, no answering to phone calls. No weekend …
We live in WNC and were coming to Vanderbilt Med Center for surgery, arriving on Sunday. Friday evening after hours the hospital called and wanted an extremely large down payment by 8:30 on Monday or my surgery would be cancelled. …
loan department is slow ! Super slow
I agree with the other comments related to Mr. Bittle and operations.
Jessica Coats was very helpful and friendly.
Terrible customer service. Unable to even return a phone call. Super disappointed.
I’ve banked here for years. I like the changes and direction in which they are going.
Unable to provide basic service of a cashier’s check for shared branch member. Get updated!
DO NOT BANK HERE!! They are incompetent and have caused many issues with my account! LAYDESH HARRIS and CEO MICHAEL BITTLE DO NOT CARE ABOUT CUSTOMERS! STEER CLEAR OF THIS PLACE!
I recently needed a loan for some personal reasons and Laydesh Harris was quick and professional! Love my credit union!
Constantly shutting off your card and sending replacements that seem to never work. No way to contact anyone on weekends to get the issues resolved. Do not bank here
Had a chance to meet the new CEO today and was very impressed with the direction the CU is going. Great team and service all around.
Hard to get someone on the phone, no weekend hours, in general poor customer service. You would think with the name Vanderbilt……
they shut your card off. inconvenience you to replace it. Arent open weekends to handle system failures which happens often and allow your information to get compromised. One star is generous
MIke McDonald, the new CEO of VUCU, is hands on! He immediately contacted me by phone to personally discuss a suggestion I offered regarding the online banking features. Within weeks, the features are being revamped. He walked us through …
I have been with them for about 7 years now and have had nothing but pleasant experiences. I have moved out of state and still keep them as my main bank. Recently I purchased a home in another state and they did all they could to help me …
Vanderbilt Credit Union is a friendly and effective institution that makes the everyday challenge of managing money less of a chore and more of a community effort. Have a dental emergency? A leaking roof? They have heard it all before and …
We were treated fairly by Michael and team when we looked to adjust our mortgage. He took the time to help us understand the options and the pros and cons behind each one. We will continue to use them in the future and would recommend.
Customer service was great and the loan refinance process was easy! I had the pleasure of working with Anthony. He made the auto loan refinance process extremely easy to follow and did a great job answering all my questions! I would definitely recommend the Vanderbilt Credit Union.
Good evening, I wanted to let you know what I observed on 1/25. Ms. Wombley, one of your tellers who displayed one the most wonderful acts community service I’ve ever seen. I observed Ms. Wombley who serviced an Vanderbilt employee who …
I first worked with the VCU for my first car loan and now I am beginning to think about purchasing my first home! I worked with Anthony who was incredibly helpful and available on my car loan. He made it such an easy process. For my first …
I am an employee at VUMC. I’ve been shopping around for a car so I decided to try to get pre approval through the credit union. No one answers the phone, you just have to leave messages. When I finally got in touch with someone, I went …
I joined the Credit union as a medical employee, because I was sick of the fees at B of A and disappointed with their conservative lending criteria. …
Horrible member customer service. I’ve tried to contact the office multiple times on various business days without speaking with anyone competent on resolving my issue with the online banking portal. I was sent to a 1-800 # which connected …
One star minus one star equals to big donut which means zero star. This bank needs more new graduate multitaskers. You will not be able to access your funds easily. Frequent mistakes in your accounts, no answering to phone calls. No weekend …
We live in WNC and were coming to Vanderbilt Med Center for surgery, arriving on Sunday. Friday evening after hours the hospital called and wanted an extremely large down payment by 8:30 on Monday or my surgery would be cancelled. …