South Bay Expressway

South Bay Expressway

South Bay Expressway Contact Details

South Bay Expressway Reviews ( 142 )

  1. (Translated by Google) I got lost and ran into this road, my phone ran out of battery. In desperation, I tried to find my way home and got lost on the South Bay Highway. And they sent me a letter saying you owe them $100. They don’t warn …

  2. Shout out to Eric, Such a great guy and a great help, thank you for taking care of me and helping me solving my ticket, you made my weekend, your the best, and a great customer service..

  3. First came into San Diego using this road. No signs indicating it was a toll so of course I was very surprised to find out later it was a toll. Now if I want to go somewhere within San Diego I have to take a much longer route to avoid this toll road! Toll roads are horrible and should not exist!

  4. This is scam. It’s embarrassing the way this service take advantage of the users. Expensive, monthly charge if don’t used the service, bad conditions, not friendly staff. It’s sad!

  5. I join the other reviews , this is a scam. I made payment for $2.5 using credit card when I passed there and got $40 late fee penalty. Now I need to waste my time to write a letter and show proof of payment.

  6. this whole set up reflects whats wrong with america i could not see any signs indicating a toll and got a $102 bill then they held up my dmv registration once i realized it was due i was ripped off another $160 in late fee’s all this around the christmas holidays! horrible monsters i wish there was something we could do

  7. I like how they don’t mail you anything about owing them until you apparently owe them a late fee.. they are just a bunch of vultures out for money.. we should all just stop driving on their highways and see what happens

  8. If I can get a Notice of Toll Evasion , and Have not been in San Diego in 5 months, yet they say I was there 2 weeks ago and live 300 miles away,,,!!!!! that is scary . and fraud. Now , I have to be on hold for 20 minutes to fight it !! BEWARE !!

  9. raised in a state that had a usable toll system, I find it a shame that as progressive as California is in some aspects, the toll system is next to useless and largely a scam. i avoid toll roads as much as I can and will take longer / more congested routes.

  10. Totally forgot about stupid toll. Got a notice 3 months later with a penalty of over 350. Screw them. I changed my plates to Arizona now u don’t get crap from me. Hahaha. Catch me if u can!!!

  11. As a trucker, Im always paying tolls and this is the Worst setup in the nation…California needs to visit other states to see how a toll booths are operating…glad to take your money without any reciept and truckers have to dismount their trucks to make payment and can’t claim reimbursement. That’s criminal!

  12. I gave it one star, however, it doesn’t even deserve that. We haven’t been to San Diego in many years and we got a notice to pay a toll with a penalty of $40.00. Sorry, we are not paying it. This is a scam!!! Watch out everyone!

  13. SCAM, HORRIBLE CUSTOMER SERVICE
    Scam please beware ! I don’t know how this company operates the way it does but it is absolutely a disgrace they are the worst to deal with in customer service …

  14. With our daily commute south bay express can make your trip faster and shorter in southern California just apply and get a transponder installed on all your vehicles pay fore what you use. Good luck and hapy transporting in San Diego and LA area

  15. They charge you a monthly fee regardless for every month you have a transponder. $5 a MONTH!! What a rip. The road is lumpy also towards the noth side and a big dip at the end of the 125 in Otay (the south side). There is barley a discount …

  16. Scammers. Received notice of toll evasion. I was not driving or remotely close to San Diego from citation time. Seeing this many complaints with the same issue makes me inclined to believe this is their business model.

  17. This is a real “Highway Robbery” situation and it really needs to be addressed. Our family alone has payed tolls for at least 10 years and I’m afraid to add it all up. How long can this go on? Even the Coronado Bridge only charged $1.00 and …

  18. Beware if you use gps they trick you to go on this scam. I paid once then got back on due to an emergency unknowingly. Now they pretty much will ruin your life if you dont pay them. Really bad scam.

  19. I really didn’t think this deserved 1 star! I knew it was a toll rd, had the money to pay but no signs explaining fast trax, or where to pay, until you get a violation in the mail. you can explain your situation, but all that does is delay, …

  20. The worst customer service ever, shrileen awnser the phone, awful treatment of a customer trying to pay toll road fee’s. People like that should never be handeling phone calls. Very unfortunate for this company to have an individual like that.

  21. I am not a San Diego resident. I was in town visiting a friend and decided to take toll road since SD residents traveling with me told me and who had indeed taken the road before thought (a) there was no charge for carpools (b) it was later …

  22. They provide no means of paying the toll when entering or leaving the toll road and send the driver a disparaging bill entitled: “Notice of Toll Evasion” with a threat to gouge the driver far more if they fail pay before their deadline. …

  23. I absolutely hate this toll road new to Diego and it’s so confusing and hard to see payment info I avoid this toll by any way I can. Recently I was on the 54 and ended up on this toll road. Literally was on and off in less than three …

  24. Takes a really long time to get an attendant to see you. Little to no instruction about which line to wait in. Needs improvement for more efficient process. Pressed the I-15 button and it took Lonnell 20 minutes to arrive after pressing. …

  25. I don’t get what everyone is complaining about! It’s a toll road for pete’s sake! You don’t pay, you get a fine. Signs telling you everywhere it’s toll road. If you don’t want to pay, don’t take it! I’ve traveled toll roads all over …

  26. SCAM ALERT! I was never aware of being on a toll road, travel nationally and internationally for work, communicate electronically for 99% of my business and find a $ 2.50 fine sent via mail that has been referred to a collection agency in …

  27. I was a visitor from Canada. My gps led me to this route and to my surprise it was toll road. This is definitely a scam. there’s no one in the boot. And I existed the nearest exit not even a mile. Since i was on the rental car, i was charged for it. Someone has to do something about it. This doesn’t deserve even any stars.

  28. Very Long wait times to talk to Rep. Closed every other Monday, only lines that are open is to pay tolls or fine. Received a citation for a vehicle that use regularly but for some reason the transponder didn’t work.

  29. Had been using the Toll Roads for many years, I decided to try express account and found I got 3 citations from South Bay Expressway.
    Called 3 times, submitted information to them to prove I am enrolled with Toll …

  30. I don’t know if they have good customer service or not because I was on hold for50mins when I finally hung up without speaking to anyone. Don’t have a recording that says “We’re sorry, all customer service representatives are helping other …

  31. I am delighted with this expressway. Excellent road saves a lot of time from the Otay crossing. So far I have been quite happy with the monthly billing summary. Great service, fair price and safe driving.

  32. Fast and easy access. You can save alot of times just by taking the South boy toll. Make sure to attend to pay the toll of not a member to avoid a ticket from chp. One way is 3.50 but if you a member you can save 50%.

  33. Made a payment via phone and the customer service rep did not event verify the account information. I called back to get the information and they couldn’t even find the payment, but it got posted on my bank account. They need better training.

  34. Worst part of San Diego. We’ve even paid and they still sent us a violation. They don’t send you anything to say you owe them for the toll just a $100 violation for each time you drove on the road. Their online system is archaic. You can’t …

  35. I’m not sure this toll is as time saving as it really seems, let alone money saving. On several commutes to the same destination, I’ve told my friends “I’ll take the 125″ and I’m told ” it’s a scam”. Sure enough I arrive just 2 minutes …

  36. It’s a beautiful expressway that is maintained in a way I wish public (non-toll) roads would be. For the distance, the toll isn’t too bad. You can buy a pass, pay at the toll plazas (Not staffed, just card readers and cash options) or pay …

  37. Worst customer service ever . I just called ( on Thursday 14 Nov 2019) to have explanation about my ticket before to make the payment and this lady was incredibly rude and unprofessional on the phone . I was on speaker while talking to her …

  38. Customer service from Alejandra was top-notch and she made sure I was happy… We all get sidetracked and lose track of the things needed to maintain the account – like changing cards on file. As a long time customer, I appreciate the responsiveness and addressing my issue with care.

  39. Not an ounce of trust to this money grabbing entity. They don’t send out notices and charge you a fee that you are able to dispute so that they can collect 3Xs the toll charge. Dishonest.

  40. Their website has been down for payments, or to refill the fast track device. I emailed and was told to call. I call the phone number and it’s a long wait. This is extremely frustrating

  41. Incorrectly given a toll violation, after being on hold for 40 min twice and having proof of a FastTrak account faxed over, as well as emailing — still no response and just another letter in the mail saying the violation fee has gone up.

  42. We paid the auto booth toll machine and after 2weeks, they are charging us $40. That we went to the fast track instead to the ATM. I tried to contact them but it’s been more than two hours and still no body answering their phones.

  43. Nearly impossible to reach, but thats how they make money. Ive sent the letter, email, call, site. Sites always down, on hold 4vr, didnt get my change of payment letter. Everyone should come together to sue them. They tell you its your fault you dont stay on hold forever for them. Guess you shouldn’t have a life.

  44. This government entity needs to be shut down. We, the tax payers were not consulted about buying this failed company and then paying millions of dollars . …

  45. New website deleted all my info, and now have to miss school and work, just to go into their office because they made it impossible to do anything over the phone. New system is put up to scam and arrest people.

  46. I wanted to cancel my FastTrak because it’s no longer worth the monthly minimum charge. You cannot do this on line, and I gave up on the phone after an hour. Terrible customer service. I guess I have to let them gnaw away at my account balance until it’s gone.

  47. Their website is incompatible with iPhone, not all pages load right and I can’t make payments there. No one answers the phones. The office is nice with good customer service but it’s a 3.50 toll to go a mile & half from my house to get there:

  48. I closed my account in May 2022. I was due a refund and 4 months later I still haven’t received it. I’ve called 6 times and sent an email. Each call I’m given a run-around with excuses. On the 5th call I asked to speak with a Supervisor …

  49. Cannot get through to call. My account was never confirmed due to time out but I cannot create a new one. Calls ring endlessly. Online rejects any attempt. Email got me a response saying their system showed a log in so I was “fine”. I never recieved an account number. How is that “fine”?

  50. The very worst!!!! Wish I could give this a negative 10 stars!!! I received my vehicle registration renewal and found that I have 40+ toll violations and it will cost me over $4,000 to renew my vehicle registration!!! I have to have my car …

  51. New website does not work for existing customers. Impossible to log into with previous user name and password. Since all my messages were paperless, how does one get the pin from their account if they can’t access their online account??? …

Leave a review

Your email address will not be published. Required fields are marked *

Location

1129 La Media Road, San Diego, CA 92154

South Bay Expressway reviews