Progress West Hospital offers 24-hour emergency services, and has partnered with St. Louis Children’s Hospital to provide world class pediatric emergency care.
| Sunday Open 24 hours Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours |
2 Progress Point Pkwy, O Fallon, MO 63368
The ER is horrible been here for 3 hours and still have not had a chance to see the Doctor!
Horrible place nursing staff refuses to work . There 7.5 to get pain pill and to go to obgyn this place is a joke but not funny .if you go God help you
Wouldn’t recommend you giving birth here.
I have been trying for hours to get a hold of my mom’s nurse for hours. Was told she would call me back and she never did.
Great place, well maintained! Easy to get in and out no problem, lots of parking
If you don’t have insurance you go to the bottom of the list they will just make sure you aren’t going to die during their shift then you’ll set for 3 hours just to be told to go home and come back if it gets worse
They are terrible and unfriendly. They clearly hate their jobs, specially the ones at the front desk. Worst hospital I have ever been to
The afternoon crew today was superb. Friendly, nice, and fully explained things to me. I couldn’t ask for better. Well done.
If you don’t want doctor to listen and honestly try and help you this is the place. Staff is on the phone and socializing more than working!
I’ve had 2 babies here, the service is horrible…the nurses are so unorganized and some uncaring..wouldn’t reccomended having a baby at this hospital..st Luke’s or mercy is a great baby hospital
I received excellent care at the ER by all the staff. I will not go anywhere else again.
OMG. NEVER AGAIN….WHERE IS THERE A GOOD HOSPITAL NEAR TROY MO. .THE CHECK IN NURSE WAS SO RUDE. LOUD AND IF I DIDNT KNOW ANY BETTER SHES HITTING THE MEDS…NO ONE ACTS LIKE THAT….KIDS GO AHEAD OF ADULTS. NO MATTER WHAT..BEEN HERE 2 HOURS. LOVE TO CHARGE THEM FOR OUR TIME..NEVER AGAIN..BEWARE
They Obviously can’t get it together.. I just kept thinking while sitting there forever with my very sick 2 year old… I need to leave and find a hospital because I have an emergency….. My mind couldn’t process this as being an emergency room.
Okay there’s service seems to be getting a little better. At least they hung a bag of fluids now. When I was at SSM over 6 months ago they were trying to give me the fluids while I was walking out the door. Go figure the fluids should go first.
Nurses are great…very professional…the drs on the other could use work on their bed side mamner
Don’t go to this ER or hospital if its a true emergency. Worst experience of all time. I think this might be a hospital where you could see a doctor but not sure of that. If there was a rating lower than one this would have it.
Excellent staff in outpatient surgery. Thanks, Michele, Dr. K & all who participated in recent surgical pre/post op care!!!
I hate this hospital..I had a spasm in my back and almost fell but I caught myself on the metal sink and my ring made a loud smak sound on the metal and the nurse actually threatened to have me escorted out by security for damaging property and in front of my young daughter as well..will never go back even if I’m dying.
Going to the hospital is a miserable experience, no matter the reason you’re there. However, the staff, nurses, and doctors there really do their best to make you comfortable
If i could give 0 stars i would…. came into the er and got checked in just fine after being put into a room 1hr and 45 mins later and still no-one has come into my room…and i think I’m about to walk out.
Not very speedy. I did have some good nurses though. I wish the doctors would learn to communicate better. Other than that not to bad.
They had my 90 year old old father who fell from a ladder and hurt his head and back sit in waiting room for hours and hours. Just stupid and irresponsible!
I had a colonoscopy done by doctor Kahn. Doctor and staff were great. It was quick and efficient. I am extremely happy
Rude rude rude the doctor gonna say I have been to er 3 times for same thing and not to come back!! Don’t know if I should take this a certain way but it wasn’t right
DO NOT GO TO THIS HOSPITAL OR ER FOR ANYTHING…I went to this so called hospital for help with withdrawal symptoms that I was experiencing from running out of a medication that I could not get filled due to financial issues…the nurses …
Everyone friendly in emergency room, but as usual the degree of diagnosing an injury as much as insurance company lets them.
All and All, fairly happy.
We had a great experience in the ER, the Dr. and nurses were caring and attentive, just what you need in the middle of the night with a sick kid!!
2x ive came on in tbe past mth for xray and both times the staff was amazing. Very nice and caring.
Rude. Er . The er is horrible. You will wait for hours and be left in pain. Night shift in hospital has been very good.
Watch out for this ER, the doctor dxed my daughter as constipated ( she came in with severe Rt epigastric pain, nausea, and diarrhea, his less than bright suggestion was Miralax ( a laxative), I asked for Hida scan as it appeared to be …
Physicians who think their God and nurses play their kids games
Federal protected activity civil rights violations
U.S.C. § 1346(b). Thus, both federal and State law may impose limitations on …
This is the most understaffed hospital I’ve ever been to. One doctor for an entire emergency room?! …
I was on time at 11:45 am for my procedure and it is now 2:00 pm and I’m still waiting. This is a routine procedure but the keystone cops had no idea what was going on. Don’t come here.
This is the worst hospital ever. I would HIGHLY RECOMMEND going somewhere else. Staff is bad doctors are bad and front desk is bad. It’s all bad 0/100
Extremely long wait times, poor communication. Staff is nonchalant which gave me the impression that they didn’t care. This is my second time visiting this hospital and receiving the same leval of service. Do yourself a favor, go to SSM St. Joseph in St. Charles…..
after two hours waiting on the ER never got attended, worst hospital in ofallon. Do yourself a favor and go some where else if you really have a emergency but if you want to died this is the place to go.
Horrible hospital with even worse doctors. Almost killed a relative from an incomplete surgery which led to further complications days after.
I was hurting so bad, I wish I could have died. Everyone at the hospital was as nice as could be. Only negative, it took 5 hours to get yrratment
It was a busy night unfortunately so the wait to get in was significant. The care I recieved was top notch. Dr. Weston and the team there worked quickly.
The emergency is extremely slow. No sync between doctors and nurses. 4 times I am asked same set of questions. Waiting time is really long and someone appears every 30 mins and asked few questions and left, again the new one came and asked same set of questions.
I have had my share of bad hospitals, but this isnt one of them. Never been cared for as well any where else. So many thanks to them. Nurses are incredible.
I called 3 times and not once would they return an important issue.So much for emergencies 😡 Never depend on progress west hospital for X-rays!!!!!!!! …
I had outpatient surgery there yesterday and I could not be happier with the staff
Their truly eased my mind by explaining every single detail and stayed with me …
Horrible er experience i was told by my doctor to go to the er for a lump on my neck and I’ve sat here for 3 hours now.. there were only 2 others in the waiting room. Maybe they should have less nurses and more doctors. Half the nurses weren’t even working.
Stay away from this hospital, go anywhere else. completely incompetent doctors, malpractice is practiced at this hospital.
This hospital is a joke the people that work there don’t care about u they will leave u in the waiting room for over 3 hours. They don’t read your chart cause they give u medicine u are allergic too. I wouldn’t even take my dog there to be seen.
Had a mammography several weeks ago. Still waiting on results. When I call the hospital they always say the radiologist Hasn’t read it yet! Are you kidding me? How many weeks do I have to wait for a radiologist to read it??? I’m going somewhere somewhere else next time!
My daughter was not given proper treatment this morning at this hospital!
She’s going to get a 2nd opinion and I sure hope nothing goes wrong in the next 2 days with my daughter! …
We have delivered both our babies at Progress & just love the staff. We have made lifelong friends. The NICU was a blessing for our first child as well.
Professional, well qualifed, courteous and compassionate.
Myself, wife, children and grandchildren have a long standing relationship with …
Worst ER I’ve ever been to. Came in with blood pressure at 179/100 and chest pain after taking my blood pressure I was put back in the waiting room. I will never go there again. I waited 2 hours and left without being seen.
Pretty impressed. During my visit they had 3 emergant people come in. (Not that mine was not however they were worse). Still was in and out within 6 hours with many test ran. Felt confident that what they diagnosed me with was correct. On top of that they apologized for the wait many times which is something no er has ever done.
I wouldn’t recommend going here. Every ER visit I’ve ever had in the last 40 years resulted in one bill, but this place gives two. Not only did I receive a $1000 bill for an IV and not much of a diagnosis, I also just received a $1600 bill …
I had a great experience in the emergency room. Everything was very promptly done and the staff was nice. Dr. Fouts came in shortly after I got gown on; he was so cheery, it made me feel great!
My PCP has her office here. I get all my imaging done here. Always on schedule. My granddaughter spent one overnight stay here. All care was professional, personal and thoughtful.
I was so impressed with Progress West. The staff was friendly, caring and professional. The hospital was extremely clean and up to date. A big thank you to Dr.Khan, Dr. Feit, Nancy, Becky, Melissa and Tim for all your kindness.
i can not believe some of the reviews i have read. this is a phenominal hospital with drs., nurses, and techs that really care. i have spent most of the past year there passing by 2 other hospitals that i wouldn’t take my animals to. …
Went to er at my doctor’s recommendation for high blood pressure and massive headache, over 6 hours later and still no help. I could have been to doctors appointment and gotten medicine hours ago.
don’t come here while the night shift is here. day staff is amazing, night shift won’t take anyone seriously. night shift was extremely unprofessional, didn’t even wear gloves.
I’m not sure why this ER has such bad reviews. I came on a Friday night I was seen quickly & everyone was very friendly. The pediatric side is phenomenal too I’d recommend anyone to go here.
This year has been very trying. I have been unemployed for 4 months due to medical issues. I had to get assistance through bjc, which discounted my medical for 95%. This is the cheapest medical care since all the free clinics take an act if …
Never a wait. Super fast and efficient. I first went to St. Joseph’s Lake St. Louis cause it’s closer to where I live and was told people had been waiting over two hours so I drove to Progress West. Drive time and waking in, was in a room …
I wasn’t sure about the hospital after reading some of the reviews, my kid was sick and this hospital was the closest one, the front nurses were awesome, I got into the emergency room in just minutes, still in the room waiting for xrays but so far a good experience. Everyone has been so nice.
Absolutely amazing every single time. I’ve had two babies there, used the ER, and rely on the physicians in their medical office for routine care. I would definitely recommend Progress West to anyone for any medical need.
Normally I rave about progress west. They are usually excellent. Im 38 and healthy and I went in to er for blood pressure issues. My average bp was 153/102 for 2+ days. Dr Fouts just brushed it off and said it was likely transient. He said …
Was treated here for a shoulder dislocation and they refused to give me a “light duty” doctors note for work. Unreal.
you wait long periods in the ER and it takes months to get a bill for charges only to then not have an itemized statement, while you are calling billing office and requesting these items they send your bill to a debt collectors. When its …
The staff is always friendly, cheerful and especially kind. I believe all of these characters make Progress West a Great Place!!! It starts in registration and continues wherever you go for your testing :). Today, I found nothing but the …
I have had Addison’s disease for over 20 yrs & have experienced so many emergency room trips that could have killed me. The ER at progress west has been the best ever, they know how to treat me medically, how urgent it is to get an iv & …
My 17 yr old son passed out for no reason yesterday morning — whole body shakes then was out cold. We immediate went to the ER at Progress West Hospital. They ran a couple of tests and said it was mild Vasovagal. Even though we told her …
Just not happy with having to sit in the parking lot, while my daughter was in surgery. Accommodations should be made, to allow family to sit comfortably, away from elements, in the safety of the hospital facility.
This is the worst F’ING hospital I’ve ever been to in my life. My first nurse I got was extremely rude and unprofessional. Her first words were “im giving you an iv” which i replied just out of curiosity “whats that for?” And she gave me a …
SEND YOUR LOVED ONES HERE TO BE ABUSED AMD NEGLECTED. No lab or pathology on site. They will run out insurance and discharge patients without actually doing a damn thing. Good luck talking to an actual doctor, that wont happen. Also, the case manager Jessica is THE WORST. No answers, no compassion, just a bed to be turned over.
Just had knee replacement surgery, and I have nothing but compliments for the surgical ward staff. They are aces in my book, prompt, thorough, caring, and professional. Again an overall positive experience, well done
The ED staff are wonderful. Best emergency care I’ve ever received. Highly recommend. I hate going to any hospital based on prior experience but Progress West has changed this for me. I never write reviews but they definitely deserve one!
I have been there with heart problems and recieved excellent care. Was there last weekend and I think they are overwhelmed, understaffed and exhausted by this flu epidemic. Doctors are grouchy and nurses are worn out. Until this flu is done, if you can, go to Urgent Care. Save the ER for life emergencies.
this hospital is a joke TBH. don’t send anyone here, they have NO CLUE what they’re doing. they don’t know how to properly diagnose. unprofessional, rude staff, causing uneccesary pain to patients. doctor physical injured a patient. didn’t …
My sister just went there because she was in unbearable pain. They did xrays and it turned out that her bowels were full. What did they do about it? LITERALLY NOTHING. Absolutely horrible services. She left CRYING because they did …
Had My 3.Childbirth (c-section) recently and can’t complain about anything.
I came to this er with a migraine on August 24th . The care was great in both the ER and the Pediatric floor . My favorite nurse was caitlin who was on the night shift. She was exceptional ! She made me feel like I was in a Ritz carlton hotel and not a hospital . Thanks caitlin and all the other awesome nurses that took care of me .
Extremely incompetent Doctors in this ER. Took my son in 2 times in 3 days. He had 105 fever the 2nd time. We asked for Mono test because he had Mono the year before and the symptoms seemed similar. They never did one. They didn’t do …
They will let you suffer for hours before someone checks on you. 0 starts
Scary! Brought husband to ER saying he had symptoms of DVT (blood clot that can kill you if left untreated to travel). They wouldn’t bother to look for any clots. No scan, clotting blood test…nothing for clot despite his symptoms (I …
This is our favorite hospital ER. We’ve been to all of them in the area at one time or another and this one, by far, has the most comforting and compassionate staff. The exams were thorough and only one time did we have to wait in the lobby.
At the ER for 7 hours so far and only saw the Dr for a few mins. When we complained the head nurse came in and asked how my wife’s head is feeling… We are in the ER for severe back pain! They didn’t even have what we came in for charted! …
I would avoid going to this hospital. I’m not really sure what exactly they do treat. Each time I take my kids they transfer them to children’s. They couldn’t even do a broken bone. Don’t waste your time, just go to Mercy or St. Luke’s instead.
As a former employee of this facility I cannot tell you how wonderful this place is. Of the 7 facilities I’ve worked for this is the only one that I’ve ever felt like the doctors, nurses, and all the staff cared about what they do and try …
Just like many reviews before this one the trend is no service or care for about 5 or six hours. When the “Doctor” did finally make it in she had no idea who i was or why i was there. She asked me “what can I do for you?” No answers, no diagnosis, no help or modicum of service or care. Absolute disaster.
I was here for 3 days, then out for one, then in for another three. The second round included surgery. Everyone was extremely nice! They are obviously packed but the nurses and doctors are doing the best they can! Their food is wonderful and everything is clean! If you have to go to the hospital, I’d go to this one!
Had a hysterectomy yesterday(Dec 11th 2017) and had to stay the night. This review would’ve been 5 stars of it wasn’t for a nurse named Jayne. I was in the most pain when in her care. She took FOREVER and sometimes didn’t come around at …
Completely incompetent emergency room staff. Discharged us the first time. Returned the next day and they admitted us. Three doctors gave us three completely different diagnosis. Kept us for a week and discharged us with absolutely no …
This hospital stay and staff were nice. I just wish they weren’t so slow with admitting and discharge. They’re very nice but there were times when it was pretty loud on the floor too. Sick people are staying there. The staff needs to keep it to a dull roar.
I had to be seen tonight due to hitting my head 2 days ago and felt worse ever since the incident. I was in and out sooner than I’ve ever been in an emergency room. Dr. Nancy Niemanm-Royer was very polite and understanding of my concerns. …
This has to do with the imaging dept. I came in for an xray on my knee, they didn’t get all the pictures the dr had asked for> so on my way home they called asking me to come back and get 2 more images real quick. I told them i couldn’t …
I am 66 years old. Progress West Emergency room has got to be the worst emergency room in the area. It was a Saturday and my Primary Doctor office closed. I needed an anxiety prescription adjusted. It’s been 4 and half hours and I am still …
DO NOT TAKE YOUR KIDS TO PROGRESS WEST! The have to have the worse Pediatric department … I have ever be exposed to. I went to this hospital due to my Son’s doctor being affiliated with them. He has been admitted Twice this summer . They …
I was so genuinely pleased to find such excellent staff in every single department. It was unlike any hospital I have ever visited (I am in many with aging parent). …
Tonight we went to the Children’s ER at Progress West for our 1 year old son. The ER Pediatrician we saw was Dr. Raja. He was extremely nurturing and calming to our son who originally had a 104 temperature. By the time we left, he had …
I wish I had gone to a different hospital. I have been here for over 3 hours. My son may have broke his foot but we still have not got report from radiology. They have had him in a hallway for over 2 hours and still no diagnosis. They have examined and did an x ray at least 1.5 hours ago.
My grandmother had her hip replaced here and the nurses couldn’t have been nicer. They were always there to help and attentive to pain. The cafe was also a cool experience becise you could call anytime and they would bring you anything you want!
This place is a joke and giving b.j.c a bad name. Please read these reviews. The over night nurses are so rude and unprofessional. We had to go to higher management to do formal complaints. The doctors were incompetent and that I will see a …
Was at this hospital with a family member and she was admitted into the hospital 2 days after being discharged they re admitted her with pnuemonia, she is an older woman with horrible COPD. They sent her home on oxygen as well so they knew …
Had knee replacement surgery and all doctors and nurses were great. I had same tech 2 nights in row and her name was Abbey. She was really good and always there to help with anything I needed. I would definitely recommend Progress West.
Do not take children to this hospital. They do not know how to treat a child. The child was admitted on Sunday by Monday morning his eye was swollen shut. My daughter asked to see a Dr. for her 8 month old son because his eye was swollen …
I was having allergic reaction, struggling breathing and swelling in area causing the reaction. The front desk told triage nurse code red. The triage nurse bickered with desk clerk, 20 minutes later I decided I needed to do something …
My wife had to go to the emergency room and everyone was awesome. I can’t believe we got the care we did and some of these other comments so maybe we were just lucky but I don’t think so. NP Chris could not have been better. Had to address …
If I could put a zero I would! We did the check in before you go. The time given was 9:45 am it is now 1:18 an we still have not seen a doctor. There is not room avaiable so the placed us in the “family room”. The only person to see us was …
Very clean quiet hospital with caring staff. Kudos to the ER dept! Our family is on their frequent flyer program, think we have enough points built up for our next visit to be no-charge :). But hey if you are having a heart attack or other emergency, like the ratings matter, get here and live another day.
I have had good and bad experiences here, but my visit on 9/4 was worse by far. Never let them stick you in a triage room. You will be forgotten. I have been here for 1.30 hours pain level is well crying on and off. Had to call a nurse for …
Just sat in the er exam room for two hours in excruciating pain. I finally hobbled down to the nurses station CRYING. I said if they can’t treat me, have the decency to tell me and I’ll go to another hospital. She asked me what exam room I …
I recently had a baby there. I couldn’t be happier with my experience! Suzanne in L&D was an angel! She kept me calm and guided me thru a successful vbac after 2 cesareans! Dr. Lindsey was my doctor and was so happy with her. After birth, …
I was at Progress West Thursday Night around 11 p.m. or as we call it 2300 on the 16th of March. I had to bring my 6 year old son in because he developed hives and was throwing up. When we arrived we were greeted with a smile! We had no …
Don’t ever come to this ER unless you feel.like sitting around for many hours. Pretty sad when more patients walk out without treatment than go back to
exam rooms. I have been to many many ER’s, this place is a joke?
This goes to the heart health department at Progress West. I am ashamed that I actually thought you might be able to equal the kindness compassion and caring nature of my doctor at Progress West. You are nothing but a factory you could care …
Check in was great & so we’re the ER staff. They did have to wait & see if His condition got better. He did not so they took him Barnes-Jewish. The downside is, the can’t find the meds We brought, nor his ID & Insurance cards back. Just to …
Here with my mother in the er for stroke like symptoms. The staff got her back right away for a ct scan three hours ago, since then the doctor has not come back. I have used the call button twice in an hour an a half for a nurse to help my …
GO a few extra miles to another hospital. I had problems with them misdiagnosing cellulitis, it got worse, had to go back within 24 hours. Doctor began cutting into me with a scalpel before giving me PAIN medicine. I screamed and told him …
Labor and delivery staff was amazing. Everyone was kind and fast to get anything I needed to make recovery from labor easier! My room after the delivery was small and considered a “suite”, but you don’t need a huge room for the short stay!
I was having seizures and signs and symptoms of having a severe reaction to my new medication I am on. Showed up at midnight last night. Got triaged barely.. she never really looked me over… Lol and immediately went to a room in back and …
This is my families 5th time using the emergency room here. The 3rd time I have not been satisfied. This time my wife had an emergency, but they did not have an ICU bed available. “We will have to transport her to Missouri Baptist” to the cost of $1,215. There will not be a next time for this facility.
Wow, we HAVE to give it a star to leave a review otherwise, NO STARS!! Holy cow. I couldn’t say enough good things about this E.R. when they first opened. Now…… do yourself a favor and drive a little further. Lake St. Louis or St. …
My daughter went to the ER with terrible abdominal pain. She had never went to the ER before but this was very serious. The Doctor there was combative and terribly rude to her. What an awful experience! They sent her home with no medication …
Here were the Specs: A 33yo Female covered in tattoos and piercings is walked in by her Wife Confused and unable to complete simple tasks. Which seems like needless information, but I’ve been treated a lot of ways in my life because of this …
I am extremely disappointed and upset about my stay at this hospital. I had to deliver my unborn child at this hospital because i wanted to get my tubes tied. My horrible experience started 2 weeks before i delivered. I was in a car …
This place is a friggin joke!!!! My sister went in by ambulance yesterday running a 105 temperature. According to them it’s her kidneys. THEY SENT HER HOME! SHE IS TURNING BLUE, THROWING UP, SHAKING LIKE SHE HAS EPILEPSY! HOW COULD YOU …
The 2 stars are for the nurses, they were the only decent thing about this ER. On 5/22/2019 Went in for an MVC, triage nurse took all the information. Chief complaint was back, neck and head pain. Pointed out that there was also R pectoral …
Took my teenage daughter to ER with horrible lower back pain. The staff gave her an IV, Tylenol and an X-ray, told us there was “no blockage,” referred us to GI doc and sent us home. There WAS a significant blockage, and the X-ray pointed …
My issue was the lack of communication between the treating physician and myself. Test were ordered without explanation as to why… they tried to give me an IV without explanation, my diagnosis was my complaint. I was NOT treated at all! …
Went into Progress West with my 78 year old mother for a chemically induced stress test. The lab technician who helped us (young lady, blonde curly hair, married, has a 2 year old son) was ABSOLUTELY AMAZING!!!! My mom was nervous for the …
My father had a stroke, and for 3 days these clowns could not figure out what was wrong with him. Transferred to Barnes – Jewish Hospital and had the issue identified within the same day.
Came here late at night due to an ankle injury and despite the hour every staff member we interacted with, from the front desk to the doctor to the xray technician were all super nice and friendly and made the visit quick and painless. Happy I chose to go here.
I went into this location thinking that I was having a miscarriage, turns out it was appendicitis. All the doctors and nurses where super attentive, kind and informative throughout the entire process. Everything went very smooth and …
Went to ER on a Saturday afternoon. The ER parking lot was full so I figured this was going to take a while and I was glad I had a driver so I wouldn’t have to walk from the main parking lot on a bad leg. First thing I noticed was there was …
I’ve been to the ER here several times. It’s WAY better than that other hospital in LSL who leaves you dying in the lobby. I speak from experience. I’ve had nothing but good experiences here with myself & my family. The nurses are very …
Child was running all over the Er unsupervised coughing like crazy. Asked the front desk about masking and they insisted no one in the waiting room had Covid (clearly they don’t know that). I do have a video and will be sharing a formal complaint as well. Highly recommend avoiding a place that can’t even follow CDC guidelines.
Worst hospital ever no rooms waiting for 12 hours still haven’t been seen.
Went to ER with serious pain ,triage came put as soon as I got there and ordered xray,received x ray wirhin in minutes.thats where the good service ended.once taken in back was put in a triage room,nurse came in for about 3 minutes and that …
My OBGYN at this location performs her job but could be better with communication. I do not think the front desk receptionist ladies in suite 206 are delivering quality customer service and accommodations. The receptionists or nurses or …
The ER department there is the absolute worst. I have had 3 previous visits there with family members in the past, ALL three of those visit was a bad experience. I vowed then NEVER would I go there. Against y better judgement, I did .If you …
WORST hospital ever!!! On 4/5/19, I went there with pain in my leg from a cast due to a broken ankle. Took four hours to get the cast cut off and almost three of those hours was sitting in a room, not a Dr in sight. The “Dr” decided to show …
I had two surgeries there in 2015.
Both went great. No complications.
The people were understanding and caring, from the front desk to the Doctors and …
Suffered a major heart-attack in June 2014. Was visiting from out of state. Was seen and admitted and treated immediately. Nursing staff was very professional as well as the attending doctors. I was appalled in reading some of the …
Just had our little girl hear and the staff couldnt have been nicer! They were Packed with people and still had time to come check on us without bothering us. They worked with us they worked around a whole room of people by. far my best experience at any hospital i have been to. if your having a baby this is the place to come.
Apparently they don’t have any doctors on staff at the emergency room because 2 hours later I’ve been in a room and not a darn thing has been done with a blood pressure of 171 over 127 and a Severe infection in my leg and a pain level of …
Went to the er tonight my blood pressure has been elevated and heart rate was very high obviously there not miracle workers and yes i was there for about 6 hours but they did lots of test on my heart and got everything at a comfortable …
This is the worst hospital I’ve been been to. I’m a medical officer in the Army and I had to go there yesterday while on military orders. They refused to sign an army form I had that proved I went there. I even went back a second time. She …
Worst ER visit ever. Got checked in pretty quickly. Once they took me back to a room they took me to a tiny room with no TV and a prison style sink back in the back corner. Nurse came in and introduced herself. That was the one and only …
I went in last night to the Emergency Room and checked in. The receptionist at the front desk was pleasant, but the nurse who took my vitals and nurse who cared for me was very rude, inconsiderate, and did the bare minimum as I was in pain …
Slow… Slow.. Slow… I went to the ER in Mid June 2017 They did get me in right away, They did not have a room available for me but put me in one of their hall beds. The ER took good care of me, however they deemed it was necessary to …
WARNING! Progress West ER has gone downhill in service. Do not go there or send people there, in my opinion, and here is why. My mom was forgotten (her nurse’s words) about in a back room for 4 hours while nurses had a pizza party and …
To start off, the doctors and nursing staff were great and provided great care to my wife and newborn daughter while we were there. However, their billing department is a nightmare and an unorganized mess! Date of service was 10/31/18 …
Worst ER I’ve ever been to!! *WARNING* DO NOT TAKE YOUR INFANTS HERE!! Inexperienced, rude, uncaring doctors and nurses! They did more damage to our baby than good. When they took her blood, they left the tourniquet on for 6 to 8 minutes; …
Dont come to this hospital if you want quick care. Nurses standing around not helping and saying be patient their short staffed. Over 4 hours before even seeing dr. No updates unless we go out and ask. Now going on 6 hours and still waiting on call back from dr. Most horrible care ever in an ER.
Terrible experiences with this hospital. I went into the ER with severe chest and abdominal pain, and unable to catch my breath. Had an EKG and a chest x-ray, and was told it wasn’t my heart, and there was nothing else they could do for me, …
Wow. I jumped online to quickly grab the hospital address for an Uber ride to a doc appointment later this morning, and I noticed the low ratings for the hospital on the Google search results page, so I was curious to check it out. I’m in …
My Mother has been a patient there more than once. BUT this past week week was admitted sent home very weak and readmitted the same day. Discharged 2 days later still weak. Returned to the ED for the 3rd time in one week. Transferred to …
I”ve been in the ER for 4 hours now in pain. Staff seems more concerned with a scratch on a nurses face than patients well-being!! I would love her to go sign in and wait to be seen by a physician like us all! See if she sits 4 hours! And …
I went into labor on 11/5/18 and had my son 11/6/18. I had the best experience with the staff and the food was great as well! The nurses were very helpful when helping me through labor and delivery. also after care. One nurse named kayla …
Went to ER w chest pains, dizziness and leg pain. I’m not one to go to the Dr often so this pain was scaring me. I had BP checked and EKG, all was normal. They drew blood three times because they were letting it sit and coagulate, and …
Tried to check in online and it was unavailable so decided to come in for a walk in. Waited 2 and a half hours for any service. Once we got into a room waited another hour to see a doctor. If you don’t mind spending your night at a hospital for a simple procedure this is the place to go!
My wife took our 2-week old infant son to ER after being told by doctor exchange that he needed to be seen at ER tonight. She arrived at 11:50pm, sent half hour waiting to be checked in, then spent an hour in a room waiting before anyone …
Our baby has covid and wasn’t eating or drinking. The staff was amazing from the second we walked in till the moment we left. Fantastic experience and our little girl is already feeling a million times better. I can’t thank you all enough for making everything safe and helping our girl start feeling better.
I wouldn’t recommend this hospital to anyone. I could go on and on but bottom line they made my 3 month year old wait in the lobby for 3 hours with a bunch of sick people! There was only one person waiting when we walked in and they got …
Took my husband in on a Friday for severe calf pain. They did a blood test that showed a possible blood clot but refused to call in a ultrasound tech to verify. Told us to come back in the morning and get one, and go to his regular dr with …
This is a WONDERFUL hospital and ER. My husband has been there twice, once for an intestinal blockage (requiring quick diagnosis and emergency surgery), and another time when he got his thumb caught in a table saw. In the first emergency, …
I presented at the ER after taking a fall hiking. I was bleeding, could barely stand up and had severe pain in my knee and arm. In the middle of registration a nurse came out and interrupted the process in order to yell at the …
Nurse Jenni and nurse Brooke in labor and delivery are the absolute best. They made our time so amazing with the delivery of our baby girl. Couldn’t have wished for better nurses.
Honestly, I would avoid this hospital at all cost. I went in for something very serious and was in immense pain. They ran a multitude of tests and told me “oh you’re fine” and sent me home. I went back two more times unable to even move …
Went to the ER for pain in my chest, I waited in the waiting room for about 30 minutes at 1am they brought me back to a completely empty ER. I waited for 2 hours for any tests or meds. The doctor then said she wasn’t ordering an ultrasound …
Please keep driving if you’re thinking about bringing your children here. ER was not capable of treating my newly diagnosed type 1 diabetic. Only treatment for this is insulin, not difficult. My baby’s blood sugar was in the 600’s and …
Attentive staff, GREAT FOOD. Overall a wonderful experience for an unexpected hospital stay. I definitely recommend. I would like to point put that the rooms are very large, private have a huge couch for visitors to sleep if they like and …
Do NOT go to this place for lab work! I waited an HOUR for a simple urine test. Completely ridiculous. Besides the fact they failed to check in 3 people when we stopped at reception so we were skipped over while waiting be registered!
I’ve had several ER visits since Progress first opened and it’s drastically gone downhill. The ER used to be excellent but the last couple years it’s been more and more crowed with much longer waits. Our last visit I brought my 2 yr old son …
My husband had internal bleeding here from a getting his appendix removed and the doctor told him it was just gas and to basically get over it. They were wrong. Most recently he went in and they didn’t treat him with antibiotics for an …
Date Dec 13th 2016- Went in for emergency Appendectomy. Arrived at ER about 430pm and wasn’t seen until 7pm. The entire nursing staff was very busy, but very nice. Dr Yeager was my surgeon and she was very sweet. Anesthesiologist Dr Harold …
Yesterday I took my husband to Progress West Hospital emergency room. We had a really good experience. I am a nurse and work for a large hospital in St. Louis. I was so impressed with how professional, informative and caring the emergency …
This will be the last time I come to this Er. Brought a family member. Extremely high blood pressure. Passing out. It’s been 5 hours my relatives lab samples have sat on the tray for two hours. I v was ordered two hours ago. Just now …
I was extremely impressed with the maternity ward of this hospital! I have birth to my son in 2016 and absolutely loved the one on one attention I received from the nurses, especially Kathleen. I feel like this hospital is a hidden gem- …
This place should not even be called a hospital. They blew my 2 year old nieces veins THREE DIFFERENT TIMES and then overdosed her on ketamine. My 23 year old sister got stitches and they stitched it completely wrong (how????) and now she …
My husband has been a patient in all the area hospitals. This one is the best to be an inpatient. The staff is great. The food is amazing! I just took off one star for the ER. The last couple times we had to wait a long time to get a …
Emergency Department visit was extremely poor. Radiology tech was solid, nurses were average at best, but the Emergency Physician was just awful. I left without receiving any treatment for traumatic wounds. I won’t return, my recommendation is to avoid and find another Emergency Department.
Would not recommend this hospital. Took my husband who was in severe pain from metastatic cancer, and needed medical help to relieve his extreme pain. He was put in a ER room that had no pillows, no blanket, not offered any water, and took …
Doctor’s don’t listen to you about symptoms and don’t care just want rush you out worst service ever won’t.ever be back to this place. It was a joke.
If they had an option for no stars thats what I would have given them because this ER is a joke I have never in my 43 years of life had to wait almost 5hrs in a waiting room to be seen. When I walked in there were 2 other people in the …
When with a big chest pain for 3 hours, after that I told them to give me the paper to left because the pain was so bad that I need pain medication and I been there for 3 hours and then the Nurse come take me my blood pressure and I was …
I came in to the ER at the insistence of mercy urgent care due to two blows to the head. Dr Kent Sutterer did no neurological testing on me (which mercy had done and was what prompted them to send me to Progress West), literally the only …
The staff, nurses and doctors were amazing when I needed an emergency appendectomy. My nurses were the best (Bre, Penny, Stephanie E, and Andy). My Techs were amazing (Tessa 💙 and Taniya). My docs were patient with me and very pleasant …
my husband was taken by ambulance to this hospital as an emergency.
He was there for almost 2 weeks and they did not find the source of his serious health problem which was a kidney infection causing sepsis and an extreme heart …
Was just sent there from a different doctor for an evaluation and order for an MRI. Was seen by Dr. Mark Halstead and he is the worst doctor I have ever had to talk to. This hospital is the worst hospital I have ever went to. First and last …
The doctors and nurses were so nice. We loved all of them however the man at the door was so rude that I could only give 2 stars. It’s like he was on some kind of power trip or something. I’ve never encountered anything like it.
I’ve been there 3 times. Every time is obscenely long waits in the ER if you can be seen at all. Just left after waiting 3 hours while coughing up blood because I’d rather die at home in my bed than waiting in that lobby. I’m in more …
We just had our first baby girl on 3/6. Everything was top-notch, from doctors and nurses to housekeepers and meal services. I would not hesitate to recommend Progress West to anyone for OB/GYN, labor and delivery, and postpartum services. …
Completely wasted my time. I went to find out what caused me to collapse and suffer head injuries. The doctor indicated It was pointless for me to be there. Told me my bloodwork looked good. Clearly he never really looked at results, …
The hernia surgery itself seems well done and my recovery has gone well. However, some of the hospital staff’s preparation and customer service fell far short of acceptable. …
I said when I was laying in the ICU after waking up that this hospital was getting 5 stars from me and I meant it. The staff here from the medics, nurses, techs, doctors, etc, saved my life multiple times during my intense visit and I am …
Currently writing this review from my bed at the ER. I have been here 5 hours literally bleeding all over the bed. I’ve had labs drawn and told I was going to have a pelvic exam. 3 hours later I finally got one. Still waiting for a …
Horrible service, went there for my little boy and was asked to leave in 5 min without doc checking his vitals or even listening to his lungs, after 1hour of him leaving was admitted in Childrens hospital up in St. Louis for acute breathing …
I can’t say enough good things about this hospital. Went into ER with respiratory illness and was admitted with flu and pneumonia. The ER was a little slow because we didn’t see anyone for about 2 hours. The ER doesn’t seem to match the …
My doctor ordered the monoclonal antibody infusion. I received a call from the transfusion department at PWH and she offered me an appointment which was after the 10 day period. When I informed her that the date was past the 10 days, she …
Worst ER I have ever been to. We’ve been her for almost 7 hours. We are still waiting for test results and prognosis. Nurses couldn’t get my dad’s blood correctly. Receptionists are rude and lacking empathy. Seven hours and still waiting!
Seeing the negative reviews for this facility made me want to share my experience.
Progress West has AMAZING services. When we had our baby, my wife was very …
We recently had a baby at Progress West. I was extremely nervous about the epidural because it hadn’t gone well in the past. Dr. Long (our anesthesiologist) was phenomenal. He listened to my concerns with patience and compassion. He …
Extremely frustrated with this hospital and do not recommend at all!!! Waited in ER to be seen by a Dr for 9 hrs! After 4 hrs, my husband got put in a er bed and a Dr finally seen him 4 1/2 hrs later. Very unprofessional, apparently foul …
12/31/2021-Although everyone else was pretty nice, this one murse cost this location 3 stars! He did something I’ve never seen in all my 40sumthing years on this planet. So he was unsuccessful in trying to put a catheter on my son by …
The Doctors and Nurses were exceptional and very professional! Food was excellent and nourishing!
So far they have been very sensitive and understanding. Very smooth and efficient. No complaints from me. Wish other were like this in the downtown st.louis And metro east area.
I had knee surgery today at Progress West O’Fallon and was very pleased with my experience. I was reluctant but that’s where my insurance carrier covered and my doctor has privileges. I had read the reviews and didn’t know what to expect. …
Do not risk your health by going to this location. Your life and well being is not important to them. Especially their ER.
On Thursday, October 21, my 89 year old husband was having extreme pain and a hard mass in his abdomen. He has constant pain but that day was worse so I called 911 and paramedics took him to the ER. We are new residents in the area and …
Wish I could give -5 stars! Went to the ER because a local Urgent Care told us to go there for X-Rays and Ultrasound. Waited 3 hours (About 10 people there when we arrived) and still wasn’t seen. Asked how log it would be and was told “I think you are the next patient”. Waited another 1/2 hour and Left frustrated. DON’T GO HERE!
My husband was treated with the utmost respect, care, wisdom, and compassion. We we in the ER twice in one week. Admitted twice. Everyone was amazing. My husband has been in numerous hospitals in Dallas, California, the amazing Geisinger …
I took my kid here on a non busy trip and day to ER and we had to wait here 5 hrs for them to not help, care, or even figure out what was going on. Most of the nurses were rude. Plus there was dried blood from who only knows how long on the …
Terrible customer service, no bedside manner. Admitted to ER and staff was unprofessional and showed zero empathy. In the few hours I was there not one person came in to see how I was feeling or if I needed anything. It was all business …
My husband was recently hospitalized at Progress West for almost two weeks with a serious break through case of Covid. We are thankful for the care given to him by his immediate team. However, at no time during his stay was I able to talk …
Sat in the ER for three hours with a broken ankle. Staff were all kind, but three hours in excruciating pain is unacceptable.
Today was my second visit through their imaging department. The registration process is extremely inefficient, both times I was sent to the hospital by my physician. I watched over a dozen people who came in after me get called ahead of me …
My grandma Mary has been admitted to progress west hospital several times as well as my mom and myself and I just want to give praise and thankfulness to Diane the operator who answers the phone and transfers your call to the patients room. …
This review was based on my ER visit for WEDNESDAY Apr 13, 2022. I checked in some time around 3:30 – 4 AM. I wasn’t seen by the doctor until 8:15 AM. Around 7:30 AM my husband let staff know we’ve been waiting for a very long time. A staff …
This is the worst hospital I’ve ever been too. The front staff was very helpful with getting me checked in but the staff in the back of the emergency department are absolutely rude and uncaring beyond belief. I understand that they may be …
I went to the hospital for a racing heart. With one dose of medicine, it was over, but they made me spend the night to be monitored. At one point, I woke up and the monitor had been off for hours and no one checked me. The bill, without …
Great experience!!! Thanks to the entire staff. Had a total knee replacement. From pre-op consultation to the time I was released. They arranged to pick me up the day of the surgery. Thanks to my excellent surgeon Dr. James Schaberg, …
I was seen promptly by triage and put in a room. The nurse said they’d be back with some medicine for nausea and a pain medication. X-ray came in and took me right away to X-ray and the pain medication and nausea medication didn’t come for …
My grandpa was misdiagnosed twice while in this hospital. He continued to worsen and by the time they figured out that he actually DID have a heart attack after telling everyone he didn’t…it was too late for treatment and he passed away. …
I went to the ER this morning with my Autistic daughter with constipation. I was preparing myself for the worst. But the staff was AMAZING. nurse Eva was so hopeful and informative when it came to what I can do next time for her. My …
If you have the choice, go anywhere else for treatment!!! Seriously. This place and the staff we have had contact with are a joke. They could care less about their patients, and are only concerned about the social hour at the nurses’ …
Sunday, Jan. 23, 2022
We encountered nothing but rudeness, lack of empathy and care for the issue my Husband was having from the very beginning upon our arrival. My Husband was …
The social workers are horrible.
How do you send home a patient with an oxygen cart whom walks with a walker?
No return phone calls nothing.
I would give a 0 if I could.
Great staff, very friendly and helpful. Had surgery and doctor snd nurses were excellent. Not sure why there were poor reviews but for me I would come here again, highly recommend!
Such sweet, fast & efficient staff! They got us in and out of there so quickly & didn’t waste our time doing anything unnecessary. So thankful for the team taking care of my baby! Haven’t had a bad experience at this hospital yet!
My husband and I could not be happier with my OB/GYN, Dr. Fivecoat, and the labor and delivery unit staff at Progress West. We had the best experience with our first delivery & highly recommend them for yours. I’ve been a patient of Dr. …
the ER is absolute garbage, they will do anything to get you out of the hospital not admitted to another floor, out of the actual hospital. Twice now I have had family members on separate occasions be discharged from the ER when they should …
I have been at this E.D twice with two different people in the past month. These people in the emergency department are the rudest people Ive ever seen!! If you don’t like yours job find somewhere else to work. My son is having chest pains …
Feb 4 22. I get it social distance.. covid. Give chairs with are arm for larger people then! …
I am now a mom for the first time! I was SO nervous going into labor as I have never had a hospital stay or an IV before going into labor. When I walked into the hospital on Wednesday night, the two nurses Jen and Kelly were AMAZING walked …
The staff at Progress West was amazing! We were there to celebrate the arrival of our son. From the moment we came through the doors, we were treated with respect, compassion, and understanding of our needs. The nursing staff was top notch, and this was by far my best experience with a hospital. Highly recommend!
This review is for the er only ! Went to the er for severe abdominal pain , number 1 my blood was drawn on a chair with people passing constantly . I waited 5 hours to even be brought to the back which resulted in me being treated in the …
The absolute worst hospital to ever give birth. I gave birth there not by choice by doctors orders pretty much and anything that could’ve went wrong definitely did! I am literally traumatized. Wouldn’t recommend that place to a rat! …
On 9/21/22 I had total right hip replacement at PWH. EVERYTHING went smoothly from the time we walked in until we left. EVERY staff member was gracious, caring and did an awesome job. The care I received was above and beyond in every aspect.
I arrived at the ER with my daughter at 7 pm with horrible symptoms and was not placed in a room until 1215 am and was never seen. We finally gave up and left at 2 am. 7 hours and my daughter was NEVER seen!!! And no explanation why, no …
This place is beyond a joke. I have currently been sitting in pain in the waiting room for going 5 hours. I have watched people with clearly broken extremities have to just sit and wait until they couldn’t take it any longer and had to …
What a horrible experience! Collectively the entire staff is the worst I have ever experienced. Who hired these people? I waited 4 hours enduring stone-faced staff and medical personnel and fuming as I watched people spend more time at …
I get here at 1:30 am. I believe I may have pneumonia. I was misinformed and am passed over for over an hour. I am told there will be an exray done. It’s now 6 am. I am still waiting, nothing at all in fact has been done after waiting over …
A family member went in one night to routine fluid infusions due to dehydration. They ended up staying for over two weeks, basically left to tend to themselves, treated as if they weren’t even human and the condition worse than to the point …
Arrived June 28 at midnight. Terrible fall with head injuries. Got in a room within 39 mins but didn’t see a doctor for over 2 hrs. My husband was told the doc was doing rounds. In an ER?! Was never even checked for concussion. Added note, bill is wrong! Charging me for tests I didn’t have done.
We have been waiting for over 4 hours now. Still have not seen a doctor, but was told he was being admitted. Of course there is no rooms available so he will be sleeping in the hallway of the ER. What nurses we have seen have been pleasant, …
Amazed how quickly and thoroughly they assessed and helped my husband. The hospital is incredibly busy with flu cases, but they took excellent care of my husband, found what was wrong and treated him immediately. I was so impressed with the kindness of the staff during his ongoing treatment.
Absolutely have never experience such bad medical treatment. I get checked in to the ER at 1am because of concern that my appendix was going to burst. I was in extreme pain. I don’t get taken back until 7 am. Okay I understand it’s late and …
Each time I have been in this ER I have always been well taken care of. Always a friendly staff, striving to help all individuals with different reasons for being here. …
I have no experience with the doctors, but I must say the representatives scheduling new patient visits over the phone are the most inept I have ever experienced. …
Your ER staff is amazing! I came in on 7/30 after attempting to visit another hospital with my 18 month old son. I waited no more than 5 minutes in the waiting room. I was placed in a room and was immediately seen by the Doctor. The nurses and Doctors were very attentive and caring. Thank you so much ER staff!!