Recology provides collection and disposal of municipal solid waste, recycling, and organics/compost to commercial and residential customers in … See more
I was able to drop off items that were in my garage deemed as hazardous waste no charge to local residents. I also was able to drop off mattresses for free
Overpriced,they should charge by weight,they charge by estimate yardage even if it’s not chipped up and packed down,avoid this place,go to blue line transfer everything is weighed
How to put the vehicles that go to the scale in the regular line and again to get the receipt what a bad logistic by the way the guy that direc the traffic is always using his cellphone only create more traffic outside the place.
Still ( Jan. 24th) haven’t picked up Christmas trees on my street. At least three pick up since then. Always ” next time”. The only one picked up was ours because I called several times.
I had some issues with Bulky Item pick-up (not Recology’s fault) and every time I called (multiple times), I got Brianna on the phone and she was so pleasant and efficient it was a pleasure to call!
Open today taking regular recycling and hazardous waste paints light bulbs batteries etc and regular dumping via scale is open just a bit of a wait 15mins to get in.
The definition of why people hate municipal monopolies. Regularly fail to pick up commercial bins on schedule with absolutely no accountability other than “sorry” and lame excuses.
I just had the best customer service ever from Recology- a young woman went out of her way to help me while I am moving- I hope she has lots of really good luck/karma coming her way for the rest of the year 🙂
What a scam they have going here. $70.00 to drop off a couch and loveseat. The couch wasnt even worth half of that AND you unload it yourself. Now I see why people dump their furniture on the streets. I guarantee thats what i will do next time.
Over the years there has been very few instances when there is a breakdown in the trash in the trash pick up but in which, when I called up,the oversight was corrected promptly.This happened again on Monday,April 21,only the blue container …
They overcharge It’s too expensive And I measure your load in bulk… way too expensive ..been going for over 20 yrs and can’t believe how bad is has gotten.
Free monthly tours of the facility available And at special events like Earth Day and the Rethink Recycling Day. They had a crepe food truck @ Recycling Day for a free lunch. And a free raffle for four prizes. They gave out messenger …
I am getting tired of arriving home and cannot get into my driveway because the Recology driver keeps driving and drops the bin in the middle of the driveway entrance. Either that or the bins are dropped down flat with the lids open and …
On Friday they forgot to pick up our recycling. I called on Monday and was surprised when a human answered the phone. I told her what had happened and she sent a truck to my house. They got there 14 minutes after I placed my call. 14 minutes! Great service!
If our cardboard recycling is picked up on Tuesdays. Why is it the driver always skips us on his route? This has been happening for months and months. And when calling customer service, they keep saying the supervisor will do a follow up but never hear back from them.
The guys at Ox Mountain in the scale house that do the estimating of your load are SUPER inconsistent… I usually go in there in a full sized Dodge one ton pickup, and I’m always dumping windows and doors, all stacked up tall, and usually …
Garbage bin was very full and had a bag sitting on top of the other trash in the can; driver took it off and left it on the street! And then when I called to have it picked up they wanted to charge an exorbitant fee! And like others have …
They missed picking up my yard waste/green recycling bin during regular weekly pick up. When I try to call the line has been busy none stop. This is one single incident so can’t judge intire service, yet.
I think they were not so good at first, rather confused/confusing and had some sticker shock over
the fees. However, the last year or so when I’ve had occasion to call and make …
I was trying to leave feedback on the Recology site, but didn’t find it. So here goes. I had an awesome garbage experience this morning. Friday, 5/13/16 – Burlingame route. I was checking my bins before bringing them in and noticed that a …
Seriously can’t understand why these people can’t tell time and pick up garbage at 6am and after like they’re legally supposed to. The main office says that they have GPS tracking so they can keep tracking of them and whatnot, but after …
This company is a freaking joke. We leave our trash out every Tuesday and on our security cameras we watch the lazy trash collector grab our recycle bins fill them with trash from the cans to dump. Before they fill the cans the collectors …
Absolutely a terrible experience. After waiting in line for half an hour, we were told that they charge you per cubic yard not in weight! So the guy in front just guesses how many cubic feet in your vehicle you have! What a ridiculous …
Reference,: very poor response and not professional service address at 960 Roble av. Menlo Park
They missed the collection of garbage and recycle last week Wednesday. …
Went in to pick up free compost. In and out like the breeze. Everyone had masks on. Staff was friendly and helpful. Masks were a blessing given the odor of compost. Plus, who can find fault with free?
At 5:45 am at 7/11 on holly st September 6th. The garbage man was very disrespectful to the way he treated me and talked to me. I thought he wanted to fight me after i was doing him a favor to make his job easier. He must be very over weight cause ive never watched a lazier gar garbage man.
I put the car oil next to the blue bin inside of our residential area (we don’t take the blue bins to the curbside), but the driver did not pick it up. I called to the recology and was told that I need to take it to the curbside for a free …
Who thinks of reviewing their recology center? Generally only those who might have a gripe. On the other hand, I feel I owe it to them to comment on how easy and friendly they have been to work with, whether calling to schedule a bulk …
Hot mess for billing, no paper billing and online payments aren’t accurate and they don’t clear it up even when you call
We keep having the same balance shown without any of our payments deducted …
The Recology online website service request does not work. I put in an online request 3 months ago to downsize our service from 64 gallons to 32 Gallons. I received a confirmation email back. 3 months later i still have the 64 gallon …
I just needed to schedule a bulky item pick up. The app didn’t provide the options I needed, also garbage, pun intended. I had to wait on hold for over an hour. It seems like a no brainier that they need the call back service for extended …
Have been calling Recology to just put a number on the bin. I’ve called 3 times and left 1 voicemail. In spite of it, they drop a new (not literally new) bin, again without a number. I stay in an apartment and everyone’s bin has their …
They missed picking up my garbage three times in 2 months. I had to call in every time to request a reschedule of pickup. After I filed several complaints every time they missed it, they are deliberately not picking up my carts now. They …
I live in an apartment building and we have just one dumpster they do pick it up that is not the problem. The problem is that these two guys are being lazy and and leaving the dumpster in the street and the sidewalk this whole month. Our …
Every time we call for an additional pick up that they charge us for they don’t show up. It takes multiple calls and multiple days to get one can picked up
(Translated by Google) An exaggeratedly high price
(Original) …
(Translated by Google) Always available and oh you can throw what you want
(Original) …
(Translated by Google) They serve very well and charge very cheap
(Original) …
I was able to drop off items that were in my garage deemed as hazardous waste no charge to local residents. I also was able to drop off mattresses for free
Perfect location
It’s a dump
Clean and inexpensive
Very good service
Very efficient process
Horrible customer service.
Really expensive just to drop off trash
the food their is good.
Efficient and doesn’t leave a mess
Easy and you inexpensive.
Worst customer service ever!!!
Mid-week least crowded
It was fine not many traffic
Love it here!
Great place to dump cr@p
Way over priced, just go to South San Francisco Scavenger, further away for the fraction of the price
website says open ’til 5, but recycling center only open til 4
The bulk trash pickup was done before I woke and they left it clean!!
Locals should feel thankful they have a facility like this in proximity.
To expensive,!! $650 dollars for 2 ton of roofing..
Worst customer service ever. Rude and impatient!
Did a tour here, they are very focused on recycling and I applaud their work.
Inconsistent service, and wack business hours 8:30-4 M-F, not open Saturday)
I don’t think the guy working on Thursdays knows how to at least eyeball a cubic yard. Their inconsistency is costing me money
They really make it easy to recycle and dispose of garbage 🗑️ …
It ain’t cheap there. But for now they’re not charging for mattress disposal
A great way to get ride of garbage and having it recycled for you. A little pricey
Overpriced,they should charge by weight,they charge by estimate yardage even if it’s not chipped up and packed down,avoid this place,go to blue line transfer everything is weighed
How to put the vehicles that go to the scale in the regular line and again to get the receipt what a bad logistic by the way the guy that direc the traffic is always using his cellphone only create more traffic outside the place.
Went to go there and dump some material lasted about 20 to 30 minutes to get to the gate to pay other than that pretty good
Only been here for recycling. Paint, Florescent lights, electronics, etc and no questions asked only very helpful guys here. Very happy.
Well run, glad to have them in our area.
They leave garbage strewn about and don’t fully empty bins. Disgusting and unprofessional
Still ( Jan. 24th) haven’t picked up Christmas trees on my street. At least three pick up since then. Always ” next time”. The only one picked up was ours because I called several times.
$48 flat fee for residential garbage, so bring a lot! free recycling drop off.
I had some issues with Bulky Item pick-up (not Recology’s fault) and every time I called (multiple times), I got Brianna on the phone and she was so pleasant and efficient it was a pleasure to call!
Open today taking regular recycling and hazardous waste paints light bulbs batteries etc and regular dumping via scale is open just a bit of a wait 15mins to get in.
Ive only had positive experiences dropping off cardboard and household items that need proper handling like paint.
A little expensive. They charge by eyeballing your car load. The positive is they are open on Sundays.
I’ve only ever had positive experiences here. Thanks for helping us get rid of our garbage. Super convenient and easy.
The definition of why people hate municipal monopolies. Regularly fail to pick up commercial bins on schedule with absolutely no accountability other than “sorry” and lame excuses.
I just had the best customer service ever from Recology- a young woman went out of her way to help me while I am moving- I hope she has lots of really good luck/karma coming her way for the rest of the year 🙂
What a scam they have going here. $70.00 to drop off a couch and loveseat. The couch wasnt even worth half of that AND you unload it yourself. Now I see why people dump their furniture on the streets. I guarantee thats what i will do next time.
This Web page has incorrect hours. See recology web site
Over the years there has been very few instances when there is a breakdown in the trash in the trash pick up but in which, when I called up,the oversight was corrected promptly.This happened again on Monday,April 21,only the blue container …
Great place to get rid of multiple kinds of disposables- electronics, paint, cardboard, etc.
They overcharge It’s too expensive And I measure your load in bulk… way too expensive ..been going for over 20 yrs and can’t believe how bad is has gotten.
Free monthly tours of the facility available And at special events like Earth Day and the Rethink Recycling Day. They had a crepe food truck @ Recycling Day for a free lunch. And a free raffle for four prizes. They gave out messenger …
I am getting tired of arriving home and cannot get into my driveway because the Recology driver keeps driving and drops the bin in the middle of the driveway entrance. Either that or the bins are dropped down flat with the lids open and …
On Friday they forgot to pick up our recycling. I called on Monday and was surprised when a human answered the phone. I told her what had happened and she sent a truck to my house. They got there 14 minutes after I placed my call. 14 minutes! Great service!
Their service is inconsistent. In a 2 month period I’ve had to email them constantly to pick up garbage or recycling for an apartment complex. …
Trucks picking up trash super early and loud in Palo alto downtown area. I lose hours of sleep because of them. It’s actually affecting my work.
If our cardboard recycling is picked up on Tuesdays. Why is it the driver always skips us on his route? This has been happening for months and months. And when calling customer service, they keep saying the supervisor will do a follow up but never hear back from them.
The guys at Ox Mountain in the scale house that do the estimating of your load are SUPER inconsistent… I usually go in there in a full sized Dodge one ton pickup, and I’m always dumping windows and doors, all stacked up tall, and usually …
Garbage bin was very full and had a bag sitting on top of the other trash in the can; driver took it off and left it on the street! And then when I called to have it picked up they wanted to charge an exorbitant fee! And like others have …
They missed picking up my yard waste/green recycling bin during regular weekly pick up. When I try to call the line has been busy none stop. This is one single incident so can’t judge intire service, yet.
I think they were not so good at first, rather confused/confusing and had some sticker shock over
the fees. However, the last year or so when I’ve had occasion to call and make …
I was trying to leave feedback on the Recology site, but didn’t find it. So here goes. I had an awesome garbage experience this morning. Friday, 5/13/16 – Burlingame route. I was checking my bins before bringing them in and noticed that a …
Seriously can’t understand why these people can’t tell time and pick up garbage at 6am and after like they’re legally supposed to. The main office says that they have GPS tracking so they can keep tracking of them and whatnot, but after …
This company is a freaking joke. We leave our trash out every Tuesday and on our security cameras we watch the lazy trash collector grab our recycle bins fill them with trash from the cans to dump. Before they fill the cans the collectors …
Annette @ customer service never lets me down and always answers in a “ready to help” tone
Absolutely a terrible experience. After waiting in line for half an hour, we were told that they charge you per cubic yard not in weight! So the guy in front just guesses how many cubic feet in your vehicle you have! What a ridiculous …
Reference,: very poor response and not professional service address at 960 Roble av. Menlo Park
They missed the collection of garbage and recycle last week Wednesday. …
Went in to pick up free compost. In and out like the breeze. Everyone had masks on. Staff was friendly and helpful. Masks were a blessing given the odor of compost. Plus, who can find fault with free?
At 5:45 am at 7/11 on holly st September 6th. The garbage man was very disrespectful to the way he treated me and talked to me. I thought he wanted to fight me after i was doing him a favor to make his job easier. He must be very over weight cause ive never watched a lazier gar garbage man.
I put the car oil next to the blue bin inside of our residential area (we don’t take the blue bins to the curbside), but the driver did not pick it up. I called to the recology and was told that I need to take it to the curbside for a free …
Who thinks of reviewing their recology center? Generally only those who might have a gripe. On the other hand, I feel I owe it to them to comment on how easy and friendly they have been to work with, whether calling to schedule a bulk …
Hot mess for billing, no paper billing and online payments aren’t accurate and they don’t clear it up even when you call
We keep having the same balance shown without any of our payments deducted …
The Recology online website service request does not work. I put in an online request 3 months ago to downsize our service from 64 gallons to 32 Gallons. I received a confirmation email back. 3 months later i still have the 64 gallon …
I just needed to schedule a bulky item pick up. The app didn’t provide the options I needed, also garbage, pun intended. I had to wait on hold for over an hour. It seems like a no brainier that they need the call back service for extended …
Have been calling Recology to just put a number on the bin. I’ve called 3 times and left 1 voicemail. In spite of it, they drop a new (not literally new) bin, again without a number. I stay in an apartment and everyone’s bin has their …
They missed picking up my garbage three times in 2 months. I had to call in every time to request a reschedule of pickup. After I filed several complaints every time they missed it, they are deliberately not picking up my carts now. They …
Great recycling service every Wednesday. Provided composting barrel recently along with small kitchen composting bin.
I live in an apartment building and we have just one dumpster they do pick it up that is not the problem. The problem is that these two guys are being lazy and and leaving the dumpster in the street and the sidewalk this whole month. Our …
For Construction debris good prices. It could be better but they know the best. $40 per cubic yard (May 2018).
Called to get service started. Annette on the phone was very friendly and had a bright personality. Very good first impression from recology 👍 …
Every time we call for an additional pick up that they charge us for they don’t show up. It takes multiple calls and multiple days to get one can picked up