Love the staff and Doctors always very helpful. The only thing is there wait you will be waiting half an hour to an hour to get seen. Scheduling appointments is usually three months out.
I had a Pap smear two years ago which was abnormal. I scheduled another one early this year and specifically tole them I wanted a Pap smear. I am a 67 year old breast cancer patient. The doctor did not give me the Pap smear just an exam. I …
I highly recommend this facility. I have specifically been under the care of Dr. Delmundo and Dr. Upadhayaya, and both provided the highest quality care with compassion and attention to my requests and needs. I have received great service from the front desk, the ultrasound techs, and really all of the staff here.
ALL PATIENTS!!! If you are a patient here then ask them about money owed to you… They owed me $832 and a friend of mine $236 and if we would not have asked them would have never paid us back… They had no problems taking my money but …
They suck, they turned my daughter away at 37 weeks prego. We have inssurance but i guess something went wrong on there part. After seen here for 6 months they told ua they made a mistake and can no longer see her, after they wrote out a …
HORRIBLE EMPLOYEES AND VERY DISRESPECTFUL. I called to make an appointment and the receptionist hung up on me because she dismissed why I needed an appointment. Very careless and I would never think of going to this group. Many better places in Bakersfield that these rude and careless people they have working here.
They never answer the phone I’ve waited more than 20 minutes on hold just to be put on hold again. And then they wonder why you don’t call to reschedule your appointment and still charge you for missing it🤷♀️. …
I missed an appointment that I made and now almost a year later I get a bill from a collections agency for $50 because apparently you get charged if you miss an appointment. How was I to know this?! Tell people this detail when they make appointments over the phone. Crooks.
Everyone was polite , very helpful with questions i had … There was just only one person i disliked , some lady at the checkout name Rachel she was very rude . I felt like she was racist , discriminating, or just plain rude. …
Trying to get a hold of anyone here is a joke. You’ll wait on hold forever and hang up because no one has ever picked up. The reception area is nice. The ultrasound techs are great. But that’s about it. Wasn’t impressed with the dr Lopez …
I felt really safe here ! The ladies that helped me are really nice and made sure everything was how I wanted it to be . They made sure I was comfortable with all my decisions and made sure my privacy was their main priority .
I’ve had a very complicated pregnancy and wouldn’t go any where else. The Dr and staff have genuine concern for the mothers that go here. I go to Dr Ghai and she is wonderful. Nice facility, shorter than normal wait times, convenience of ultra sound and blood work in office. Competent staff.
During COVID-19 the level of service is severely lacking. After several trips to the ER. Went here in hopes of getting some help with my issue. The OB i saw just prescribed pills which made it worse. When the issue got worse and i called to get in again. I was told the original OB was out and the on-call refused to see me.
Front desk ladies are not friendly (I’ve met one that was and smiles and actually looks you in the eye.) I’ve been going here for about 3 years now. Calling this place, especially for important things, is a joke! The only reason I stay is …
I am changing doctors! The lack of response to patient needs is unacceptable. I have called three times and have been waiting for over a week for a response or call back. This place has made several errors over the years, always …
I have been a patient here for almost 20 years and have delivered 4 babies while under their care. I have loved my interactions with every level of business – from reception to scheduling to medical assistants to lab techs to financial …
The billing department is completely incompetent. I had a reimbursement check for over paying a bill. When they went to reissue it because it got lost in the mail, I was informed they would issue me a new one if I came in person. I drove …
My husband took my two teenage daughters on Monday. Husband and my girls were very nervous and the staff was so rude to them. My daughter tried to ask questions but no one was listening to her and someone snapped at my husband and just kept …
Dr. Klis is great. Delivered my 2 daughters and is now their ob/gyn. He never treats us like our complains are the same thing he has heard all day. I have never felt that he is not listening to me as a unique patient. He treats us …
All they did was charge me an arm and a leg and never even diagnosed the problem I had for the three years I went there. They did a Pap smear on me even though I wasn’t yet at the age to get one done and didn’t even have a record of it when …
I love my Obstetrician Dr. Olango and her Medical assistant Ambriana, they are great!the staff in procedure Laura, Myra etc. are phenomenal. Ultrasound techs are all wonderful. RECEPTION THOUGH IS A DIFFERENT STORY. GRANTED I HAVE NOT …
I am specifically giving Dr. Upadhayaya a 5-Star review, not the facility. Dr U is a fabulous doctor-she is compassionate, kind, and will answer any questions you may have. You do not feel as though you are a number. Her Assistant, Michelle, is great too. I truly felt extremely comfortable with her and I highly recommend her!
Today was the first day I have been extremely unsatisfied with San Dimas. I called to let them know I would be late due to a car accident blocking my exit at work, and offered to reschedule, but was told to come to the appointment. I was 12 …
I love this office. Everything is on site from blood lab to ultrasound, they always take great care of me. Being a high risk pregnancy is so comforting to be able to trust my doctor and the staff with my care. The wait is never long, the …
I switched over from another provider. I felt like I needed better OB care. I was referred to Dr. Del Mundo by one of my friends. I was amazed how well my first visit went. He had so much information and answered questions I had before I …
The worst customer service. Dr Ghai was amazing. Dr Blair charted things that we never discussed and never happened, she even mentioned my spouse, I’m not even married! The ladies at the front desk don’t know what they are doing. They are …
It’s not a perfect practice, and the doctors I’ve seen haven’t been the most personable. However, they’ve been good doctors, and that’s more than I can say for other OBs I’ve been to. I went through a 23 week delivery, 2 months in the NICU …
Very pleasant and clean environment. Dr Patel and staff are very compassionate and make you comfortable with procedures. The surgery registration at Mercy SW is a different story. Very rude….I didn’t have a surgery because I didn’t wanna have my blood draws or procedure there.
The doctors are amazing ! Nurses very helpful and warm. Not five stars because the front desk receptionists are sometimes so cold and impersonal. With the exception of a couple. The girls in the back are all very nice (the ones I’ve dealt …
My Gyn was nice but I think no doctor has time to focus on patient. They have too many. Also doctors do t see or do ultrasounds the Tecs just send the Gyn the report which my ultrasounds have been misdiagnosed many times. Also they are not endometriosis specialists so if u suffer from endometriosis go to a specialist.
I have dropped two previous private Bakersfield OBGYN offices in the past couple of years because I didn’t feel listened to and one even laughed at me when I shared concerns. My primary care physician recommended this facility and I made an …
My wife has had several mix ups with her doctor and the people at the front desk, she is high risk the most recently is they keep pushing back her ultrasounds for a 20 week anatomy scan all the way back to 24 weeks. All because the people at the front desk don’t understand the doctors notes.
I have been going here since my second pregnancy and now I’m going here again for my 3rd. The staff is awesome! Very friendly and outgoing! I am seeing Dr. Patel and he is very attentive and overall very watchful of my pregnancy d/t high …
Hate to write this as I have not yet been to my first appointment but my experience making one was very disappointing. The assistant who took my information was impatient and very rude, she interrupted me as I was trying to explain …
Poor customer service, dishonest about reasons why I was being billed (which I shouldn’t have been billed and had to go through my insurance to make sure I wasn’t billed). Overall, will not bring visiting here again
It’s a win – lose. *Starting with calling in, I’ve always had good responses and feedback from receptionists, nurses or dr calling me back. *In office – Most of the ladies at the front desk are rude like other reviews have said. I get every …
I’ve been coming here for a couple years now and seen a couple different drs due to scheduling or drs retiring and the wait every single time has been at least an hour before I’m seen. I have continued to put up with this because of its …
I’ve given them many chances, but just when it seems the problem is fixed, another pops up. After losing my file they tried to argue with me claiming I’ve never been there before. I then described the waiting area and the patient rooms to …
I was a patient in this office several years ago before moving away and consistently had poor experiences, specifically with the administrative aspect of the office. Aside from the experience you expect to have like long wait times, …
This place is a disaster! Told me my 24 week old daughter has fluid around her heart and pushed back fetal echo ultrasound with a specialist for months!. I don’t feel listened to. I’ve been scoffed at with my symptoms. Staff is rude and …
I really enjoy the doctors at San Dimas Medical Group, however the front desk staff are very frustrating. They speak down to the patience, they lose paperwork, they do not communicate with one another, and they are very rude. Each …
The care was adequate. The doctors and nurses I saw were okay. But it’s such a big office and they have so many patients that it was not a welcoming or enjoyable experience. My biggest issue is their billing department. I fought a claim for …
I’ve been there several years and the front office and phone staff are HORRIBLE to deal with. The last thing they come off wanting to do is help you. No one has a smile on their face and they all look miserably unhappy. Back office seem to …
I usually don’t give bad reviews but this facility really upset me. I have never encounter a clinic with such rude staff. I’ve been trying to get a hold of them and they don’t answer their phones because “people are on vacation” short …
I saw PA Ronda for my annual visit. She is great. I had to have a mammogram done. I was apprehensive so I watched YouTube videos to prepare myself. It was so quick, easy and pain free. Ivon put me at ease and was so great at explaining everything she was going to do.
I’ve waited on someone to answer the phone for half an hour only to be hung up on and have to start the wait all over again. The people that answer the phone can’t help unless all you need is to schedule an appointment. …
I have been a patient of dr Del Mundo for many years and he is a wonderful dr all the medical staff and desk people are very caring ❤ you can’t ask for better people
My first time was to enter this office when I amazed that everything is WOMEN DESIGN! I felt like woman already with all women in pink world. Wow! I felt comfortable being myself to able trusting doctor woman for my private area. Very calm …
Worst customer service I have ever had the opportunity to experience. Staff is so rude my wife called me crying from the parking lot. This place is a disgrace to healthcare offices everywhere. We are considering travelling for better care …
I used to love it here, but by the time I had my baby in 2018 they had completely declined and I still am having issues!
Billing is awful, they mess everything up and seriously refuse to help. Just had …
Don’t get me wrong the facility is nice and you think you would have a pleasant experience but sadly no. I’ve been coming to this office for about a year or more and every time it seems like the staff is having a really bad day. It’s not my …
Front desk ladies are so rude! It’s like they are miserable. I would expect San dimas to hold their staff to a higher expectation! I don’t think asking for a friendly staff to be too much. I hope you feel important kandyce, when my mask …
This morning I call to cancel an appointment. The front desk woman was frankly a b—- to me. Was getting irritated with me because I didn’t see the point in meeting with a nurse after meeting with her 2 weeks prior and learning nothing. …
The lead in the billing department just yelled at me and hung up on me because they are refusing to cover a bill from 4/2021 that they didn’t bill for in time. And my coverage ended on 6/2021 …
I really enjoyed my experience at this facility when I was a patient here. The staff were friendly, and although I had to see different doctors during appointments due to scheduling conflicts they were all great. I also love the location of the office.
Stay away! This place is the worst place ever when it comes to caring about people’s health! They come up with charges that are never explained and if you cannot pay them the day of what they want they do not really care to help you they …
Called in to schedule an appointment and the lady helped me very efficiently and quickly and even told me where to file out papers before my appointment! When I got there 15 minutes early for my appointment like she suggested I was taken in …
Doctors are rude and always in a rush, don’t feel like they sincerely care. On multiple visits at the office I expressed concerns and the doctors made me feel stupid, same experience with doc on call at the birth center. Your pregnancy journey should be a positive experience. You’re better off finding a private practice.
Does anyone know why the doctors at San Dimas aren’t opening up their schedules for Sept. or beyond? I have been calling weekly to schedule an appointment for 6 months now and have been told to call back every time. Apparently this is true of all the doctors there. Just wondering what is going on.
Overall a clean facility . I’m not sure if the billing department is being run by ONE person but they’re always rude . I had a question about my bill and the person I spoke to was very rude , called again and it wasn’t any different .
They are frauds .. billed my insurance for speciality visits when I called the nurse for advice when I had COVID they put it down as an office visit. Constant billing errors as this is not the first time this occurs to me . Bad customer service by both front office staff and billing department.
Dr. Tsai is great and has amazing manners. He explains everything he does and is very informative. He was the first Dr that I had seen. Recently I saw Dr. Lopez and I was not happy. He did not explain or warn my about anything he was going …
The receptionists were helpful as well as friendly. The doctor took time to explain the procedure as well as the results. The only thing that needed to be improved was the wait time which was over an hour.
Very nice facility. Great front desk service with lots of staff to get you checked in promptly. I haven’t had any long wait times during my visits. The doctor listened and genuinely seemed caring about my health concerns. Discussed a …
Wait times always an hour to see the doctor for 5 mins. Literally. And the doctor is just a check in check out- you’re just basically another chart/file to them not an actual human. …
My wife’s provider in Tehachapi referred her to a doctor here. I called and made the appointment. We drove 1 hour and 20 minutes from our house in Tehachapi, my wife and I and our 5 year old daughter. We were told upon checking in that …
Spent over an hour waiting to see the doctor on most of my appointments. They don’t let you cancel; they charge a $50 fee. But it’s okay to keep me waiting for an hour? …
I’ve been coming here since 2018 and Absolutely LOVE IT! There’s no place like it in Bakersfield! The quality of Doctors and Nurse practitioners is unlike any that you will see in town. Not only is it the nicest place and in the best …
The doctors here have been nothing but rude and do not listen to the patient in any manner. I’ve had 2 doctors at this practice and both were not pleasant. The billing department sends bills months after your visit. They messed up billing …
they harass you with bills. All they care is about the money and not your health. They dont stop even when you make monthly payments. I had to stop going there because I had anxiety everytime I went.
You guys SERIOUSLY need some new front desk staff they are absolutely disrespectful and rude to patients. For one, stop calling your patients “honey” “sweetie” we are not 5 years old. Myself and my family members have had ZERO positive …
Two words- first impression. This group of individuals have one goal and that is quality care and that is obvious. Ask any mom who delivered their baby at Mercy, the treatment by the staff is first class. This is a fine establishment we have here in Bakersfield and my only piece of advice is DO NOT GET A MIDWIFE.
They are always friendly, efficient, and run close to schedule. I love Dr.Klis and have been with him for years. He takes the time with me to ask questions, he listens, and I liked that. Right off the bat years ago and now even with the …
I appreciate the professionalism in the office. Dr. Klis has been a great help to me in solving several medical issues. I appreciate the care I received from him.
I love this place great doctors and care but I would love to have more ultrasounds, I’m in my third trimester and I’ve only had 2 so I would like to be reassured my baby is healthy
The Mamo Department is fantastic! The Dr I was booked with was so so I will ask to see a different Dr next appointment. She was new didn’t listen & was rushed.
Great service and really friendly. Always makes me feel comfortable and answer all my questions within their knowledge. This is my first pregnancy so I have questions and they have made me feel at ease.
The whole staff was extremely nice when I was there and the lady who did my ultrasound was such a sweetheart but the answering call lady named Jess was extremely rude to me and hung up on my face! She really needs some customer service training…
Dr. Lewis was my first OBGYN at this group (days me, I know) and Dr. Del Mundo, my doctor now, continues to provide the same great care. He is personable, listens and takes time to explain. I feel he genuinely cares about my well being.
I had a very unpleasant experience with San Dimas. They seemed only to be interested in making money and did not take the time to listen to their patients. I called to make an appointment with an OB and was told I had to go through their …
Love my experience with my ultrasounds. I’m fortunate enough to have the same gal every year. I love checking in with Julie. She’s a gem. In the past 20 yrs. I’ve used Dr. Kannappan. I love her. Recently it’s become increasingly hard to …
At this point i would never recommend a first time mother to this office. If you’re considered high risk at any point I’d run for the hills and try to find your own high risk doctor. This office is in no hurry to help you and your baby. …
I love my providers and most of the staff. The billing department is the absolute worst! They do not know how to do billing , they want you to pay for the mistakes they make , they keep your credits and blame that insurance didn’t pay when …
This is the third child I have delivered with this office. My first two experiences were great. However, now the office managers are making medical decisions in regards to the care of myself and my child. This is completely unethical and …
San Dimas is so rude, one of their requirements should be to take customer service training before ever dealing with a patient. I came in with severe pain in my ovaries. I kept telling them i think my cyst are really bad but they refused to …
I really loved coming here, the only reason i wouldn’t leave a 5 star is cause of one specific woman. Everyone else were sweethearts, but one of the check out ladies wouldn’t give me straight answers to my question and she’d snap when …
I love my provider and most of the staff. The billing department is the absolute worst! They can not keep track of any payments! They will over charge you every single time. When they can’t get your insurance right, you are to blame and …
San Dimas is all about the money. They refuse to listen to their patients. I called for an OB appointment, they wouldn’t see me until I did their financial planning. I called again to be seen for ovary pain. The lady would not listen to me. …
Dr. Del Mundo is the most amazing doctor I have ever dealt with. He made me feel comfortable and able to talk to him about any health issues I might have. I was under his care for 3 pregnancies and I had zero issues. He is quick to send …
Overall this is a great doctor office. Very clean and nice. Dr. Klis and his NP were awesome. I really liked that all of the ultrasounds are sent to you during the appointment. I would say my biggest complaint though, would be that the …
I had a great experience at this office. From the very beginning of my pregnancy they were on top of everything and quick to answer any questions or concerns. I started spotting early in my pregnancy and they were able to see me quickly to …
Love the staff and Doctors always very helpful. The only thing is there wait you will be waiting half an hour to an hour to get seen. Scheduling appointments is usually three months out.
I had a Pap smear two years ago which was abnormal. I scheduled another one early this year and specifically tole them I wanted a Pap smear. I am a 67 year old breast cancer patient. The doctor did not give me the Pap smear just an exam. I …
Thank you for the follow up calls, and great service! Great customer service!
I highly recommend this facility. I have specifically been under the care of Dr. Delmundo and Dr. Upadhayaya, and both provided the highest quality care with compassion and attention to my requests and needs. I have received great service from the front desk, the ultrasound techs, and really all of the staff here.
ALL PATIENTS!!! If you are a patient here then ask them about money owed to you… They owed me $832 and a friend of mine $236 and if we would not have asked them would have never paid us back… They had no problems taking my money but …
They suck, they turned my daughter away at 37 weeks prego. We have inssurance but i guess something went wrong on there part. After seen here for 6 months they told ua they made a mistake and can no longer see her, after they wrote out a …
HORRIBLE EMPLOYEES AND VERY DISRESPECTFUL. I called to make an appointment and the receptionist hung up on me because she dismissed why I needed an appointment. Very careless and I would never think of going to this group. Many better places in Bakersfield that these rude and careless people they have working here.
They never answer the phone I’ve waited more than 20 minutes on hold just to be put on hold again. And then they wonder why you don’t call to reschedule your appointment and still charge you for missing it🤷♀️. …
I missed an appointment that I made and now almost a year later I get a bill from a collections agency for $50 because apparently you get charged if you miss an appointment. How was I to know this?! Tell people this detail when they make appointments over the phone. Crooks.
Everyone was polite , very helpful with questions i had … There was just only one person i disliked , some lady at the checkout name Rachel she was very rude . I felt like she was racist , discriminating, or just plain rude. …
Trying to get a hold of anyone here is a joke. You’ll wait on hold forever and hang up because no one has ever picked up. The reception area is nice. The ultrasound techs are great. But that’s about it. Wasn’t impressed with the dr Lopez …
I felt really safe here ! The ladies that helped me are really nice and made sure everything was how I wanted it to be . They made sure I was comfortable with all my decisions and made sure my privacy was their main priority .
I’ve had a very complicated pregnancy and wouldn’t go any where else. The Dr and staff have genuine concern for the mothers that go here. I go to Dr Ghai and she is wonderful. Nice facility, shorter than normal wait times, convenience of ultra sound and blood work in office. Competent staff.
During COVID-19 the level of service is severely lacking. After several trips to the ER. Went here in hopes of getting some help with my issue. The OB i saw just prescribed pills which made it worse. When the issue got worse and i called to get in again. I was told the original OB was out and the on-call refused to see me.
Everyone is super friendly and they were very clear about my next steps in my pregnancy.
Front desk ladies are not friendly (I’ve met one that was and smiles and actually looks you in the eye.) I’ve been going here for about 3 years now. Calling this place, especially for important things, is a joke! The only reason I stay is …
I am changing doctors! The lack of response to patient needs is unacceptable. I have called three times and have been waiting for over a week for a response or call back. This place has made several errors over the years, always …
I have been a patient here for almost 20 years and have delivered 4 babies while under their care. I have loved my interactions with every level of business – from reception to scheduling to medical assistants to lab techs to financial …
The billing department is completely incompetent. I had a reimbursement check for over paying a bill. When they went to reissue it because it got lost in the mail, I was informed they would issue me a new one if I came in person. I drove …
My husband took my two teenage daughters on Monday. Husband and my girls were very nervous and the staff was so rude to them. My daughter tried to ask questions but no one was listening to her and someone snapped at my husband and just kept …
Dr. Klis is great. Delivered my 2 daughters and is now their ob/gyn. He never treats us like our complains are the same thing he has heard all day. I have never felt that he is not listening to me as a unique patient. He treats us …
All they did was charge me an arm and a leg and never even diagnosed the problem I had for the three years I went there. They did a Pap smear on me even though I wasn’t yet at the age to get one done and didn’t even have a record of it when …
Great staff and Dr. Klis was excellent, he was thoughtful and took care of my medical needs.
I love my Obstetrician Dr. Olango and her Medical assistant Ambriana, they are great!the staff in procedure Laura, Myra etc. are phenomenal. Ultrasound techs are all wonderful. RECEPTION THOUGH IS A DIFFERENT STORY. GRANTED I HAVE NOT …
I am specifically giving Dr. Upadhayaya a 5-Star review, not the facility. Dr U is a fabulous doctor-she is compassionate, kind, and will answer any questions you may have. You do not feel as though you are a number. Her Assistant, Michelle, is great too. I truly felt extremely comfortable with her and I highly recommend her!
Today was the first day I have been extremely unsatisfied with San Dimas. I called to let them know I would be late due to a car accident blocking my exit at work, and offered to reschedule, but was told to come to the appointment. I was 12 …
I love this office. Everything is on site from blood lab to ultrasound, they always take great care of me. Being a high risk pregnancy is so comforting to be able to trust my doctor and the staff with my care. The wait is never long, the …
I switched over from another provider. I felt like I needed better OB care. I was referred to Dr. Del Mundo by one of my friends. I was amazed how well my first visit went. He had so much information and answered questions I had before I …
The worst customer service. Dr Ghai was amazing. Dr Blair charted things that we never discussed and never happened, she even mentioned my spouse, I’m not even married! The ladies at the front desk don’t know what they are doing. They are …
It’s not a perfect practice, and the doctors I’ve seen haven’t been the most personable. However, they’ve been good doctors, and that’s more than I can say for other OBs I’ve been to. I went through a 23 week delivery, 2 months in the NICU …
Very pleasant and clean environment. Dr Patel and staff are very compassionate and make you comfortable with procedures. The surgery registration at Mercy SW is a different story. Very rude….I didn’t have a surgery because I didn’t wanna have my blood draws or procedure there.
The doctors are amazing ! Nurses very helpful and warm. Not five stars because the front desk receptionists are sometimes so cold and impersonal. With the exception of a couple. The girls in the back are all very nice (the ones I’ve dealt …
The doctor was very nice. Allowed.e to ask questions and I just felt very comfortable.
My Gyn was nice but I think no doctor has time to focus on patient. They have too many. Also doctors do t see or do ultrasounds the Tecs just send the Gyn the report which my ultrasounds have been misdiagnosed many times. Also they are not endometriosis specialists so if u suffer from endometriosis go to a specialist.
I have dropped two previous private Bakersfield OBGYN offices in the past couple of years because I didn’t feel listened to and one even laughed at me when I shared concerns. My primary care physician recommended this facility and I made an …
My wife has had several mix ups with her doctor and the people at the front desk, she is high risk the most recently is they keep pushing back her ultrasounds for a 20 week anatomy scan all the way back to 24 weeks. All because the people at the front desk don’t understand the doctors notes.
I have been going here since my second pregnancy and now I’m going here again for my 3rd. The staff is awesome! Very friendly and outgoing! I am seeing Dr. Patel and he is very attentive and overall very watchful of my pregnancy d/t high …
Hate to write this as I have not yet been to my first appointment but my experience making one was very disappointing. The assistant who took my information was impatient and very rude, she interrupted me as I was trying to explain …
Poor customer service, dishonest about reasons why I was being billed (which I shouldn’t have been billed and had to go through my insurance to make sure I wasn’t billed). Overall, will not bring visiting here again
It’s a win – lose. *Starting with calling in, I’ve always had good responses and feedback from receptionists, nurses or dr calling me back. *In office – Most of the ladies at the front desk are rude like other reviews have said. I get every …
The staff is always very helpful and respectful. I won’t go anywhere else.
I’ve been coming here for a couple years now and seen a couple different drs due to scheduling or drs retiring and the wait every single time has been at least an hour before I’m seen. I have continued to put up with this because of its …
I’ve given them many chances, but just when it seems the problem is fixed, another pops up. After losing my file they tried to argue with me claiming I’ve never been there before. I then described the waiting area and the patient rooms to …
I was a patient in this office several years ago before moving away and consistently had poor experiences, specifically with the administrative aspect of the office. Aside from the experience you expect to have like long wait times, …
I was able to get an appointment quickly because of the pain I was experiencing. I truly appreciate that help.
This place is a disaster! Told me my 24 week old daughter has fluid around her heart and pushed back fetal echo ultrasound with a specialist for months!. I don’t feel listened to. I’ve been scoffed at with my symptoms. Staff is rude and …
I really enjoy the doctors at San Dimas Medical Group, however the front desk staff are very frustrating. They speak down to the patience, they lose paperwork, they do not communicate with one another, and they are very rude. Each …
The care was adequate. The doctors and nurses I saw were okay. But it’s such a big office and they have so many patients that it was not a welcoming or enjoyable experience. My biggest issue is their billing department. I fought a claim for …
I’ve been there several years and the front office and phone staff are HORRIBLE to deal with. The last thing they come off wanting to do is help you. No one has a smile on their face and they all look miserably unhappy. Back office seem to …
There is always a problem between billing and insurance. Also the new check in system is horrible.
I usually don’t give bad reviews but this facility really upset me. I have never encounter a clinic with such rude staff. I’ve been trying to get a hold of them and they don’t answer their phones because “people are on vacation” short …
I saw PA Ronda for my annual visit. She is great. I had to have a mammogram done. I was apprehensive so I watched YouTube videos to prepare myself. It was so quick, easy and pain free. Ivon put me at ease and was so great at explaining everything she was going to do.
I’ve waited on someone to answer the phone for half an hour only to be hung up on and have to start the wait all over again. The people that answer the phone can’t help unless all you need is to schedule an appointment. …
I have been a patient of dr Del Mundo for many years and he is a wonderful dr all the medical staff and desk people are very caring ❤ you can’t ask for better people
Incredible doctors and PAs but wait times are awful!!! You have to wait 1.5 to see the doctor for 3 seconds sometimes
I love San Dimas but one complaint I have is that it takes a long time to get an appointment.
My first time was to enter this office when I amazed that everything is WOMEN DESIGN! I felt like woman already with all women in pink world. Wow! I felt comfortable being myself to able trusting doctor woman for my private area. Very calm …
Worst customer service I have ever had the opportunity to experience. Staff is so rude my wife called me crying from the parking lot. This place is a disgrace to healthcare offices everywhere. We are considering travelling for better care …
I used to love it here, but by the time I had my baby in 2018 they had completely declined and I still am having issues!
Billing is awful, they mess everything up and seriously refuse to help. Just had …
Great providers and staff. Always able to schedule regardless of emergency or routine.
Don’t get me wrong the facility is nice and you think you would have a pleasant experience but sadly no. I’ve been coming to this office for about a year or more and every time it seems like the staff is having a really bad day. It’s not my …
Front desk ladies are so rude! It’s like they are miserable. I would expect San dimas to hold their staff to a higher expectation! I don’t think asking for a friendly staff to be too much. I hope you feel important kandyce, when my mask …
Great and friendly service. Stephanie is my doctor’s assistant and has always been super friendly and helpful! Definitely recommend this practice.
This morning I call to cancel an appointment. The front desk woman was frankly a b—- to me. Was getting irritated with me because I didn’t see the point in meeting with a nurse after meeting with her 2 weeks prior and learning nothing. …
The lead in the billing department just yelled at me and hung up on me because they are refusing to cover a bill from 4/2021 that they didn’t bill for in time. And my coverage ended on 6/2021 …
I really enjoyed my experience at this facility when I was a patient here. The staff were friendly, and although I had to see different doctors during appointments due to scheduling conflicts they were all great. I also love the location of the office.
Stay away! This place is the worst place ever when it comes to caring about people’s health! They come up with charges that are never explained and if you cannot pay them the day of what they want they do not really care to help you they …
Called in to schedule an appointment and the lady helped me very efficiently and quickly and even told me where to file out papers before my appointment! When I got there 15 minutes early for my appointment like she suggested I was taken in …
Doctors are rude and always in a rush, don’t feel like they sincerely care. On multiple visits at the office I expressed concerns and the doctors made me feel stupid, same experience with doc on call at the birth center. Your pregnancy journey should be a positive experience. You’re better off finding a private practice.
Does anyone know why the doctors at San Dimas aren’t opening up their schedules for Sept. or beyond? I have been calling weekly to schedule an appointment for 6 months now and have been told to call back every time. Apparently this is true of all the doctors there. Just wondering what is going on.
Overall a clean facility . I’m not sure if the billing department is being run by ONE person but they’re always rude . I had a question about my bill and the person I spoke to was very rude , called again and it wasn’t any different .
The people there are friendly and very helpful. Doctor Klis is very understanding and friendly.
Had and always have a great experience. Dr Tsai is amazing. He been my provider for 10+ years.
They are frauds .. billed my insurance for speciality visits when I called the nurse for advice when I had COVID they put it down as an office visit. Constant billing errors as this is not the first time this occurs to me . Bad customer service by both front office staff and billing department.
Dr. Tsai is great and has amazing manners. He explains everything he does and is very informative. He was the first Dr that I had seen. Recently I saw Dr. Lopez and I was not happy. He did not explain or warn my about anything he was going …
The receptionists were helpful as well as friendly. The doctor took time to explain the procedure as well as the results. The only thing that needed to be improved was the wait time which was over an hour.
Very nice facility. Great front desk service with lots of staff to get you checked in promptly. I haven’t had any long wait times during my visits. The doctor listened and genuinely seemed caring about my health concerns. Discussed a …
Wait times always an hour to see the doctor for 5 mins. Literally. And the doctor is just a check in check out- you’re just basically another chart/file to them not an actual human. …
HORRIBLE front desk staff , very rude, specially the two ladies in the very front (the ones in the corner very nice) …
My wife’s provider in Tehachapi referred her to a doctor here. I called and made the appointment. We drove 1 hour and 20 minutes from our house in Tehachapi, my wife and I and our 5 year old daughter. We were told upon checking in that …
Spent over an hour waiting to see the doctor on most of my appointments. They don’t let you cancel; they charge a $50 fee. But it’s okay to keep me waiting for an hour? …
I’ve been coming here since 2018 and Absolutely LOVE IT! There’s no place like it in Bakersfield! The quality of Doctors and Nurse practitioners is unlike any that you will see in town. Not only is it the nicest place and in the best …
The doctors here have been nothing but rude and do not listen to the patient in any manner. I’ve had 2 doctors at this practice and both were not pleasant. The billing department sends bills months after your visit. They messed up billing …
they harass you with bills. All they care is about the money and not your health. They dont stop even when you make monthly payments. I had to stop going there because I had anxiety everytime I went.
The mammogram experience and physical space where this is done is the best I have ever encountered in 30 years. The technician is top notch.
They did a fantastic job helping me with an issue previous doctors overlooked. Very thorough and helpful.
You guys SERIOUSLY need some new front desk staff they are absolutely disrespectful and rude to patients. For one, stop calling your patients “honey” “sweetie” we are not 5 years old. Myself and my family members have had ZERO positive …
Two words- first impression. This group of individuals have one goal and that is quality care and that is obvious. Ask any mom who delivered their baby at Mercy, the treatment by the staff is first class. This is a fine establishment we have here in Bakersfield and my only piece of advice is DO NOT GET A MIDWIFE.
They are always friendly, efficient, and run close to schedule. I love Dr.Klis and have been with him for years. He takes the time with me to ask questions, he listens, and I liked that. Right off the bat years ago and now even with the …
They currently cannot provide adequate health care to patients. They are understaffed due to doctors leaving and not being able to hire new doctors. …
The lady doing my mammogram was fun to work with and didn’t make the situation awkward. She was very professional and gave me lots of tips.
I appreciate the professionalism in the office. Dr. Klis has been a great help to me in solving several medical issues. I appreciate the care I received from him.
I love this place great doctors and care but I would love to have more ultrasounds, I’m in my third trimester and I’ve only had 2 so I would like to be reassured my baby is healthy
The Mamo Department is fantastic! The Dr I was booked with was so so I will ask to see a different Dr next appointment. She was new didn’t listen & was rushed.
Dr. Del Mundo is the best! He’s kind, patient and explains everything in terms you can understand. Staff is awesome, always respectful.
Great service and really friendly. Always makes me feel comfortable and answer all my questions within their knowledge. This is my first pregnancy so I have questions and they have made me feel at ease.
The whole staff was extremely nice when I was there and the lady who did my ultrasound was such a sweetheart but the answering call lady named Jess was extremely rude to me and hung up on my face! She really needs some customer service training…
Dr. Lewis was my first OBGYN at this group (days me, I know) and Dr. Del Mundo, my doctor now, continues to provide the same great care. He is personable, listens and takes time to explain. I feel he genuinely cares about my well being.
I had a very unpleasant experience with San Dimas. They seemed only to be interested in making money and did not take the time to listen to their patients. I called to make an appointment with an OB and was told I had to go through their …
Love my experience with my ultrasounds. I’m fortunate enough to have the same gal every year. I love checking in with Julie. She’s a gem. In the past 20 yrs. I’ve used Dr. Kannappan. I love her. Recently it’s become increasingly hard to …
At this point i would never recommend a first time mother to this office. If you’re considered high risk at any point I’d run for the hills and try to find your own high risk doctor. This office is in no hurry to help you and your baby. …
I love my providers and most of the staff. The billing department is the absolute worst! They do not know how to do billing , they want you to pay for the mistakes they make , they keep your credits and blame that insurance didn’t pay when …
This is the third child I have delivered with this office. My first two experiences were great. However, now the office managers are making medical decisions in regards to the care of myself and my child. This is completely unethical and …
San Dimas is so rude, one of their requirements should be to take customer service training before ever dealing with a patient. I came in with severe pain in my ovaries. I kept telling them i think my cyst are really bad but they refused to …
I really loved coming here, the only reason i wouldn’t leave a 5 star is cause of one specific woman. Everyone else were sweethearts, but one of the check out ladies wouldn’t give me straight answers to my question and she’d snap when …
I love my provider and most of the staff. The billing department is the absolute worst! They can not keep track of any payments! They will over charge you every single time. When they can’t get your insurance right, you are to blame and …
San Dimas is all about the money. They refuse to listen to their patients. I called for an OB appointment, they wouldn’t see me until I did their financial planning. I called again to be seen for ovary pain. The lady would not listen to me. …
Dr. Del Mundo is the most amazing doctor I have ever dealt with. He made me feel comfortable and able to talk to him about any health issues I might have. I was under his care for 3 pregnancies and I had zero issues. He is quick to send …
Overall this is a great doctor office. Very clean and nice. Dr. Klis and his NP were awesome. I really liked that all of the ultrasounds are sent to you during the appointment. I would say my biggest complaint though, would be that the …
I had a great experience at this office. From the very beginning of my pregnancy they were on top of everything and quick to answer any questions or concerns. I started spotting early in my pregnancy and they were able to see me quickly to …