Prime Urgent is a family medical Clinic in Southaven MS. We offer treatment & diagnostics of common illness and non-emergency care for the … See more
Read More| Friday | 8AM to 7PM |
| Saturday | 10AM to 6PM |
| Sunday | 1 to 6PM |
| Monday | 8AM to 7PM |
| Tuesday | 8AM to 7PM |
| Wednesday | 8AM to 7PM |
| Thursday | 8AM to 7PM |
176 Goodman Rd W, Southaven, MS 38671
(Translated by Google) My last experience was good, they took me in quickly
(Original) …
Is it possible to give no stars? They made me pay before even lettting me in the building and still made me wait an hour more. The staff in the front was very rude and in the end charged me for services that I did not give my consent too. …
We waited long time there was nobody inside and we waited so long 3hrs
Nothing is Urgent about this place
Great and caring doctors.
Gonna be a wait!!!
Wait time is too long, and very unprofessional
Sucks. Bad too. Do NOT go here.
Drs very nice treated my veryigo!! Thank u
They were quick and took care of me. I recommend this place….
They close 8, but turn their phones off at least a hour before.
I’m a prime urgent care client and there very concerned about there patients.
VERY UNORGANIZED,TAKES FOREVER..WENT YESTERDAY AT 12 DIDNT LEAVE UNTIL 3 FOR A SORE THROAT..UNPROFESSIONAL STAFF..#HOTASSMESS 💯 …
This office is the only business I know that post business hours but closes earlier!! Very poor customer service!!
Looking at a four hour wait time and the staff couldn’t care less about it. Do no recommend coming here.
The stuff that work there treat you like family and Dr drake is wonderful
The front desk was rude, basically set the tone for the whole visit.
Checked in at 930 didn’t leave until after 12!!! This place is extremely slow
Horrible. Woman at the front desk ignored everyone in line while she talked on the phone about the days she wanted off.
One Lady at front is very rude.
Date visited 07-03-2016 .wait time was long.
I don’t wanna give any star to this location.Staff is rude
The stuff of nightmares. I’d rather go to a junkie for help than this place.
Sitting in parking lot for 5 hours while my girlfriend is here for ear infection. Horrible wait times!
Had an appointment at 2 pm didnt get attended till 3:15
They are very slow and when you walk up to ask any kind of question, they could stand be a little more friendly.
What an unprofessional staff. Someone ran to the door to lock it as we were walking to the door 1 hour and 8 minutes before they close. Shameful
Helpful staff and doctor. Wait time not too bad since lot of sick people in lobby on a monday.
Extremely long wait time. Waited over two hours before the nurse even called me back.
Will not answer phones during business hours wish I could give them a zero!!!
They do take a while but took very good care of my 5 year old boy. Will be going back.
Great service and attitudes!! Got a new nurse practitioner this visit and was very pleased!’
I brought my 1 year old son in running a fever, never go here, I sat for 4 hours before they even checked his temperature
Love Lauren Collins,she took great care of me.Thank you
If I could give it a 0 I would sat in there for 2 hours everyone that was going in had arrived way after I did and no they did not have an appointment a couple of them that went ahead of me were new patients, I finally went up to the desk …
Slowest service ever . It’s not even busy && I’ve been waiting for over 2 hours just to get a nose swab (covid test) just like everyone else
I waited 5 hours to be seen by a provider, and six people showed up after me and left before me! Ridiculous!!!
As per my insurance my copay is supposed to be $10. They charged me $150. ONE HUNDRED AND FIFTY DOLLARS. I showed them this. I called them twice.
Wait time is absolutely ridiculous. I waited more than a hour in the waiting & gotten skipped a numerous count of times. Wouldn’t ever return again. I wouldn’t even rate this business one star.
This place is terrible. No one professionals workers. Gathered in group on phones at the window will not answer phones.Very rude!
In 2 hours I’ve seen three patients go back. I’ve never seen a staff where they don’t even care if the patients get seen. You would think each patient was having a cardiac arrest.
I hate this place. Was told there was only a 15 to 20 minute wait and we have been here over 2 HOURS. This place is ridiculous but the only urgent care that takes my daughter’s current insurance. NEVER GO TO THIS PLACE!!!!
Awful came I’m to get examined. They didn’t accept my insurance, but they were only place open. Spent $250 out of pocket for them to not even give me any medicine, recommendations, or anything.
Walked in without an appointment and took around 2 hours to be seen by the doctor and receive treatment. There is staff that speaks Spanish which is very helpful.
They are the most unprofessional people i have ever dealt with. I brought my son here and the MA was so rude and they never keep the same staff. I will never return. They deserve to be closed down cause the owner is crooked.
The doctors and nurses are great it’s the morning receptionist that makes you not want to be there. They’re so rude and I’ve had to put them in their place more than once
This clinic is terrible!!! I came in at 11 o’clock with my little brother so they could check out his foot and it is now 1:30 and he still hasn’t been seen by anyone! We even had to ask when he was going to be called to the back and they …
Most staff were polite and helpful. It did take a little while, but that’s to be expected. I considering making them my primary doctor’s office.
I have tried going to get care from this office several times and have had a bad experience every time. Don’t go late evenings because they don’t want you there and will not verify your insurance and want you to pay upfront. Save yourself some time and go elsewhere.
We got to the office at 1 there was 1 person sitting in the waiting room.. was told they were moving pretty quick they called that one person and called me back about 3 now its after 445 and we are sitting in a room and have been for almost 2 hrs as everyone is socializing in the center office…….this place is a joke
Everyone is really nice and i love Dr. Sabra Drake! Wait times can be a little slow but i understand that the patients who need urgent care will have to go first
I goes to Prime Urgent Care in Southaven because of Dr. Mcguckin ( Dr.Mac) he takes time and really explains what’s going on ,he listens and also gives me the best solution to your situation. I give 5 stars because of my Dr. I only goes when he is there Monday and Tuesday .
The ladies at the desk are helpful and nice in my visit today. Dr. Sandra Drake in this center is approved by the USCIS to do the Medical Examination and Vaccination Record required by the USCIS.
Brought my niece up there to be seen. The blonde lady that greeted us was so very helpful and friendly. The other lady at the desk was grumpy.
Terrible at using there own check-in system. You are given a walk in number or an appt. Number and then they still take and do what they want and provide services to whom ever they want in what order they want, and then try to give you a …
This facility tried to charge a young man $175.00 for a Covid -19 test. The man in question had two sources of insurance, one from Lowes and one from Amazon. This forced him to seek testing elsewhere. Even in the pandemic people are being taken advantages of. A #$%^ shame.
Everyone bashes this place because they had 1 minor problem and complain away. Compared to other clinics, the people who work here are very caring and personal. They really help me out,and feel like a second family… as much as a doctors office can be!
Horrible. Waited over an hour and watched 3 people that arrived after me go ahead of me. The place does not have a professional atmosphere, and there is extremely way to much chatting going on among the nurses. Please, save yourself the …
URGENT IS THE LAST THING THIS OFFICE IS ! SAT IN MY CAR FOR 3 HOURS TO BE SEEN.. ON A 95 DEGREE DAY ! I UNDERSTAND COIVID PERCAUTIONS NO ONE IS ALLOWED IN THE OFFICE ..BUT THE LEAST THEY COULD HAVE DONE IS OFFERED
COLD WATER KNOWINGLY THE WOULD BE HOURS LONG!
I would not recommend this facility to anyone not even to my worst enemy. I waited two hours just to be called back into the doctors room and have had to wait 30+ minutes just to see the doctor. Very poor service. This was the only location around where I was that accepted my medical insurance.
This is by far the worst clinic I have ever visited !!! The wait time is awful and they will skip you for others I do t have to spell that out!! If you have an Urgent need please do yourself a favor and keep going past this place.
Money rip off, they gave my wife physical an said she needed Tb test, ok.for test an physical $350. An come back 3 days for reading….ok. way back for reading I stopped at my doctor for my reasons, well he also looked at her TB site an …
I am currently here and has been waiting since 10:40 am to be seen and it is currently 1:05 pm! I do not plan to return anytime soon. For this to be an URGENT CARE clinic there is ABSOLUTELY NOTHING URGENT about it! I do not recommend this particular location to anyone!
They were very friendly and helpful. There was a wait, but no one was sitting idly not doing their job. They also went above and beyond with covid protocol. Great staff!
Absolutely NOTHING!! From the uncaring, unkind staff & the desk, to the uncaring, drs who do not listen to nor care about your issues, to the over 2 hours you have to wait just to get to the back, this place is horrible & there is not one …
I arrived at 2:30 and didn’t go to the back until 4:30 to only sit another 30 minutes until I decided to leave. Even the patients before me had been waiting for hours. I recommend no one go there. They don’t deserve 1star smh
Front desk needs to be trained in customer service and least English.
If you have an appointment it is easier to get in than to walk in.
Nursing stuff are friendly and Dr. Sabra Drake is very thorough.
way better than a 6 hour wait in er. they also see by apointment which is why you see some complaints of people being seen ahead of walk ins. if its your first time people who have been there will be seen ahead of you due to your papers being processed. they have late hrs and weekends. and take care of all my m.d needs.
No appointments made on Sundays. They say they take Medicare, but try to charge $180 after a 2 1/2 hour wait because of a car accident. This is extortion.
Provider she was good as usual they actually jump my child ahead due to his injury. But I thought they close at 8 pm..and need an after school appt so why can’t I schedule an appointment for 5 pm!!!! Instead I was told I could do a walk which is stupid to me !!!!
My Aunt’s Primary Dr. Drake is
a very sweet caring doctor. She takes time to explain any question she might have also staff is friendly. …
I would not touch this place with a 10 foot poll 😱 Horrible, never again, I should have read the reviews. I have never seen such a dirty, ghetto urgent care in my life. Words cannot explain. Take my advice don’t go here 🙅♀️ …
This is a wonderful place to go for emergencies that.come up. A friend was staying at my house and she became very ill with vertigo or inner ear. They were extremely nice and helped her tremendously!!! Thank goodness for a place like this.
This place sucks!!! Front desk employees are extremely rude n unprofessional. Don’t waste ur time going to prime. I came in for a PHYSICAL and they asked If I wanted to get this testing and that testing done. I assumed all that test was …
Doctor looked at my throat and said “good, no puss” but there clearly was covering my tonsil. It was literally the whole reason I came in. I told her I couldn’t have narcotics, and was told to drink tea and honey with Tylenol. I was given a home remedy for 25$ what a waste of time.
I came to the doctor because I was sick on a Friday , I wrote down what Pharmcy to use and Also verbally stated what Pharmcy , it’s Saturday and I’m in bed hurting in tears because my meds were sent to a pharmacy I don’t ever remember using …
Very unprofessional staff..no one answers the phone and when they do there’re usually very short..was supposed to fill my prescription at pharmacy was never filled.All around horrible urgent care facility
I literally sat and waited an hour only for them to call and tell me i had to fill out some papers and it was going to cost $200 for a Covid test. A complete rip off. What if i dont have insurance, a job, $200? Im just suppose to go around with Covid possibly and die? This place needs to be shut down immediately!!!
Charged me for a rapid response COVID-19 test. Said I would have results in 48 hours. Over week later, still no results. Called: negative. Worse place ever. At least now I can return to school.
Was in a motorcycle accident, hurt my knee to the point crutches are nessecary. Came here to get it checked out, was in and out pretty quick. Cleaned up my wound, x-rays, and I was in and out within an hour and a half. Awesome staff, all were personable and generally nice. Would recommend.
If you need testing for the COVID virus DON’T Go here. They don’t know their head from a hole in the ground! No organization whatsoever! I was there over 3 hours and never got tested. Although I watched many others come and go that came after I got there! I’m very patient but they pushed me too far!
I took my 8 year old Granddaughter to this place on a Saturday afternoon because she had been running a fever of 102 the night before.It did not seem to busy in the waiting area yet we waited over 3 hours before being called back into exam …
Would not recommended this clinic. Wait time was over three hours and the assistant cut me off in the middle of describing my symptoms (I could tell she just didn’t want to hear anymore because they weren’t pretty details). Its a shame though because they have a really good doctor.
Do NOT PAY ATTENTION TO ANY GOOD REVIEWS ON THIS “URGENT CARE” CENTER, , because they’re either posted By employees or the 2 or 3, out of hundreds, who weren’t treated like garbage!! The staff at the desk is awful , they misinform you about …
This place is a joke. Hard to get them on the phone prior should have seen that was a red flag. Had to call multiple times over and over.. once answered was hung up on, after that called again… transferred all over the office, and hung up …
Never, Never, ever will I enter those doors again. When I say a rip off. They over charge you even if you have insurance. The Dr, i seen was nice and professional, but front office staff is horrible. I pay for the office visit up front, …
The wait times are long. The doctors always just ask me if it’s my anxiety causing any problem instead of just helping me. They NEVER send me bills in the mail. They instead send my address to debt collection agencies for a $20 bill. I’d avoid this place if you can.
Service is absolutely horrible. I waited for hours and watched people pull up and go before me and I had an appointment. They do not return calls that are left nor are they professional. Very disappointed especially when you intrust people …
Horrible and very sketchy, poorly run place. My confidential information I had to handwrite out on a piece of paper, was vulnerably sitting outside in the open air in a tray on the table for 20 minutes. The worker was not dressed …
Dr.Ali , December and Kori and the team at the window are great! These people have a have a heart for the healthcare profession ! They are not just about the dollar and thats rare in today’s time. Thank yall so much for your time, patience and most of all for listening, caring and being efficient! Keep up the good work!
If you like sitting around for 3 hours or more then this is the place for you. If you enjoy rudeness and hostility they have great desks people for that. They will also refuse to see you on a past due bill of $4. Which they can’t tell you …
I never made an appointment here. I have been a few times as a walk in. Its hard to find a clinic that allow walk ins. I usually go early in morning. I have been twice after 3pm. Again wait is understable considering they allow walk ins. I like Dr. Drake & lakecia.
I am in Southaven for a baseball tournament and my son wasn’t feeling well. I googled this walk in clinic and came over. Staff was not friendly or could care less. There was only 4 other people in the waiting room and we waiting well over 1.5 hours. I would absolutely not recommend.
Follow up to the “response to the review”
Nobody responded to the email request. Imagine that. Also the window worker …
If you can be patient while you wait it’s worth it..I understand the days we live in now and the wait wasn’t that bad and I was able to set in my car…the treatment I got from both of the nurses I had the pleasure of dealing with, they …
Dr. Ali and her staff were great. This was the first office that we’ve been to where nurse staff was very patient, instead of rushing us around avoiding our questions. Dr. Ali Took the time to speak with us and ease all worries about the …
Received Covid-19 Vaccine from PUMC. The staff, especially the nurse who administered the vaccine to our family and the receptionist, are extremely professional and friendly. The whole process was so smooth and the waiting time was minimal. Much thanks! Highly recommended!
I would give 0 stars if option. Do not go here. Wait times are forever Dr Sabra Drake is Horrible Horrible Horrible.. No communication. Unable to reach to get test results as they didn’t know how to make test results available on patient …
I should have read the reviews before coming here! There were 1 person in the waiting room so I figured it should it take so long but was I wrong. The lady in front with red hair with gray patch on the side of her head was so rude, that …
I have used Prime Urgent Medical Clinic for many years and have always received excellent medical care by highly qualified people although sometimes the wait times are long. Last week I visited their facility because I was having …
I went in for a precautionary Covid 19 test,, nothing else. After two hours, I still had not been tested. They finally called me to tell me I have to come inside for blood and urine testing to review my health. It became apparent that …
Horrible place to go to. You will not receive proper care and staff is very rude
I would not give them a one star if given the option. I sat for 30 minutes for them to tell me they could not see my step daughter because I was not a biological parent. They also informed that I had to pay $150 even with insurance before …
Had a 1:30 appointment. It is now almost 4. Watched them call several walk-ins back, totally disregarding the fact that there are appointments scheduled. What is the point of having an appointment if they are going to just treat you like a …
I really wanna give them 0 stars I been waiting in my car for 1hr now I even made an appointment and this lady still talking about its going to be a wait like what’s the reason for the appointment and ppl still going in I gotta wait in the car because I said I was having trouble with my sinus
I brought my daughter here a few weeks ago and the wait was awful especially considering there were maybe 3 to 4 people in the lobby. I thought maybe they were just having a bad night but I’m here and again for myself and it took them an …
Front desk girl was extremely rude and insulting. We waited 2 hours to find out they charge up from what normally gets billed to your insurance aside from my coinsurance. The girl kept going on about my deductible which has nothing to do …
Please make sure that when you go for a COVID test, you do not put down that you have symptoms. Even if your insurance covers the test 100% they will want to charge you for office visit, in which case, you have to pay the co-paying and/or …
I’ve been to this clinic once a year over the past 3 yrs. The staff has been pretty good whenever I’ve gone there but I do agree that the wait times are EXTREMELY long. I asked about an appt once and was told they dont have appts. The …
*Accepts Medicaid* I highly recommend this place based on quality of care alone. The wait times vary depending on the day and time, but overall, I am satisfied with that part especially compared to how long it would take elsewhere. I see …
I visited this location about 3 weeks ago for a cyst on my ear. While the visit with the Dr. was great as well as the attending LPN. I received a call today stating I had a balance that had been sent to collections of $61. Only problem is …
There’s nothing urgent about this clinic. Took my child there, the medical assistant didn’t know how to key in my insurance. The wait was excessively long, over 4 hours, finally get in the back, now the medical assistants are rushing, its …
This place us very helpful and thorough, but they seriously need to work on the wait times and be upfront that you can and more than likely will be waiting for hours. It took them more than 3 hours to check my son’s hurt ankle.
I should have looked at the reviews before I came here. They should change their name from Urgent Care to Dont Care at all Care. Slowest URGENT care I have ever been to! Any other Urgent Care I’m there maybe 2 hours all together. I’ve been waiting for that amount . This is ridiculous.
The front desk NEVER answers the phone. Nurses station never answers the phone either. They let the phone ring and sends it right to voicemail, and I have called over 10 times. Everyone picks and chooses when to answer for patients and then …
I hesitated making this review due to my length of satisfactory service with a minor emergency location that has flexible hours and weekend availability. The service was not a problem being that it was accessible for my needs as a minor …
This place is awful. We waited for 4 hours in the lobby and there not that many people waiting. There was one Hispanic lady at the front who was very sweet and kept checking on the time for me.but the other girl working the front was rude …
This is this WORST medical clinic I have ever been to. They are IMPOSSIBLE to get on the phone to schedule an appointment. I nearly ran out of my medication trying to schedule an appointment for 3 weeks because no one would answer then …
There is a good and very true reason why out of all the urgent care centers in and around DeSoto County this is the only one with a below 3 star rating. Even before the Covid pandemic hit, I went here 3 years ago and it was just as bad …
I got really sick suddenly, had to take off work…in order for me to come back to work understandably my job needs a covid test…I visit prime medical on Goodman rd on a Thursday morning, sat in my car for 2 hours before they swab my …
This place is great, they treat people with respect, sometimes it may take a while but I realized it’s because they run most labs in house and of course that takes time so it is very understandable. The nurse practitioners are awesome and …
Thanks again for everything. Everyone was exceptionally great in service from front to back! 5 star ⭐️
On 4/06/2022 I went to Prime urgent clinic at 6:17 and, was turned around because the medical assistant told me they just cut off their last patient.I asked her what was the cut off time she didn’t respond and just looked and at me. I …
Appointment are never met on time, wait 30 minutes minimum. Usually 45 minutes or longer thats just to get in a room. Never see an actual doctor. Very rarely see the same nurse practitioner. This is the closest medical clinic that my …
Guess I should have checked the reviews first. Choose this location cause I was told an hour wait. Close to 2 hours later I had someone with an attitude cause I wasn’t sure why how many siblings I have would have to do with me not being …
My son came in today to be seen. He had an infection in his lungs. When he asked what the shots were he was going to be given. the doctor would not answer was rude and slammed the door in his face. What kind of doctor does not explain what …
I visited Prime Urgent Medical Care on Goodman Rd on Sunday, November 7. Someone in my kids class tested positive for Covid. The child went to this clinic to get tested. Getting results back in 15 minutes was important to me because me …
I’m still sitting here waiting over 2 hours for my 8 year old to COVID tested. I’ve had a nurse yell at me and tell me to leave after I was told by other office personnel to stand where I was…no one answers the phone, so you have to go …
I spent 20 minutes yesterday and 15 minutes today on the phone trying to get through to a LIVE PERSON and no one would answer the phone. I scheduled an appointment online for 6pm for my son to get a sports physical for basketball tryouts. …
Staff is EXTREMELY rude! I was in line when Toni came from behind the window to yell at an elderly lady who was in the midst of apologizing for being confused about whether they were seeing patients or just testing. Toni then started …
Worst service I’ve ever experienced. I understand that COVID is alive and well. But if you won’t let your patients inside the clinic because they are having symptoms, that should be disclosed before you have someone waiting from 0900 to …
This place is by far the worst I’ve ever dealt with. None of the staff at this location knows how to take blood properly! I had a nurse digging in my arm to get blood and since then my pinky finger has been numb. I spoke with the head nurse …
come here many times, but every time wait for 3 hours still no turn, very bad service, i will never come again
Well here is day at prime urgent….I was told my wait was going to be an hr so I was ok with that…then I saw one person pull up ..wait on woman..get tested and then results…I said they might have called her and she came back….but …
I want to send a big thank you to Naseem Ali FNP. She is knowledgeable, patient, attentive, personable, & caring. Thank you for your help during my visit to answer all of my questions/concerns. See you this fall.
This place will have you waiting for 5 hours to be seen for literally anything. They DONT answer their phones, they’re rude… just don’t waste your time
Hands down the worst clinic ever I believe they intentionally take there time just for people to leave I was told a hour wait and been on wait for 2 hours I would rather die at home than go to this clinic
My niece is a domestic violence victim and rushed from North Carolina to Mississippi to be with family. …
If I could give 0 stars I would. My wife tested positive for Covid here. After 4 days she lost her sense of smell/ taste, continued having fever, and still had Avery bad cough. She had not slept for the last couple of days so I went back to …
I came in today feeling horrible. My wait was not long. Mrs. Dee, my nurse was so caring and patient. My nurse practitioner did not mind me asking questions and she was very informative. I always have a good visit when I need to come here.