Worst customer service I’ve ever experienced in my entire life. Avoid Nadia at all costs – she is rude, unprofessional, apathetic, insensitive, and incompetent. The company clearly does not train their customer care team (nor do they hold …
GA-233683. Best sanitation company I have delt with in 50 years. They provide an extra large trash can and recycle can the same size. They will call or text you on holiday weeks to advise you of their pickup schedule. They promptly …
Red Oak has provided our sanitation service for almost 10 years. Overall very satisfied to say the least. They have a nice service of advising you with schedule updates due to holiday. They’ve been very reliable at a reasonable price. Excellent value compared to others we dealt with.
GA-1324603 I’ve had Red Oak for about 5 years now… All companies start off strong, but they often seem to fade over the years. I’d say the opposite is true with Red Oak. They have continued to improve their services over the …
Unreliable and non-responsive. If I could give a negative rating I would. We fired Red Oak several years ago for poor service and hired another company. After about two years of good service, we were notified that Red Oak was taking over …
Canceled my service today, customer service was nice, but the service is not good. This past week they completely missed my garbage. I have a camera and you can see my garbage and the truck go right by, everyone else in my small …
We put our trash out every night before they collect. For some reason, they skipped our pick up one week. I had to call two days in a row; and have our trash sitting curbside for 3 total days before someone came to pick it up. Not only did …
I have had service with this provider, Red Oak Sanitation, since August 2018 and every week they either don’t pick up my recycling, trash, or both. Once again, it’s Thursday afternoon and BOTH bins are Full. I’ve tried to call multiple …
Red Oak has been very professional on the customer service side.
I called on a Monday to set up service. The next day the trash was picked up and a trash can was delivered. …
I switched over to Red Oaks about 4 years ago, and I am very happy that I did. The cost for the service has not changed since I switched over, which fits well with my budget. I am also happy that the recycle, trash, and lawn debris are all …
Red Oak sanitation is very good about communicating with their customers by email and phone. If I have an issue and call in, they are quick to respond, they have also fixed our broken trash bin, and sent another truck to pick up our trash when I forget to put it out though seldom. Their customer service is very kind and willing.
Top Notch! We have been with Red Oak Sanitation for many years now and the service has done nothing but less than fantastic. We are notified ahead of time before a holiday hits letting us know if there will be any delayed pick-ups. If I …
I have been very please with my service at Red Oak. My Mother has very little trash, but does have leaves and fallen limbs frequently, and they pick those up as long as we put them in cans; they don’t even have to be in the Red Oak can. …
From day 1 Red Oak has made our life very easy. From continuing to pick up the trash during the transition period from the old homeowners to us to notifying us via text message for any schedule changes. They are very proactive and for …
We’ve been using Red Oak Sanitation for nearly 12 years. Their means of communications have changed with the times. Email notifications are sent when there is a pick up delay; email reminders that a holiday is approaching so pick up will …
GA-168023 We have used this company since we moved to Hall county 19 years ago. They have always arrived on time, picked up everything we put out and they are always very pleasant when I call. For 19 years to get excellent service at a …
Terrible!!! There customer service is AWFUL!!! Three times they have been NO-Show on trash day. If you call and ask for a pick up, they will not come. Thier rude customer service department will tell you it was management decision, and …
GA-980010 We have used Red Oak Transportation for 5+ years and have had always had a wonderful experience. They are great about notifying you of any changes due to holidays and I’ve never had any billing or payment issues. Thanks for such great service!
GA – 166696 Have used Red Oak for over 6 years. They are reliable and do not leave a mess. I recycle because they make it easy and give you a regular rollout can (pink) not the little blue boxes. They provide a printable annual pickup …
If I could give 0 stars, I would. In October, my family moved to an area of metro Atlanta that Red Oak did not service. I was told by the company when we cancelled our service that we would receive our $26.94 credit within 6-8 weeks …
GA-743123 We have had service with Red Oak for over 7-years and have never had one issue. They always inform us of any holiday schedule changes and always make the scheduled garbage pick-ups. I also like the full sized can they provide for bi-weekly pick-up of recycling.
I contacted Red Oak a couple of months ago. At first I called and a young lady stated Red Oak does not service my area but, I found that strange because my neighbor who which only lives 50 ft away from me has Red Oak. That same day I sent …
I have had Red Oak’s service for a few years and have had no issues. Our trash and recycle are always picked up on the service day. I love how they text about holiday reminders or any changes. Makes it easy for us!
Used Red Oak for a few years now and only had to call once b/c of missed pickup. They sent someone out the next day to pick up my trash and recycles. Rates are reasonable and I have no complaints. Keep it up and I’ll stay a customer for a long time. Thanks
My experience has been excellent. We have had a few issues but they have always addressed our concerns quickly and professionally. Good price. I highly recommend them. We live in Forsyth county, in Settlers Grove subdivision. They have …
I am very satisfied with the service I have received from Red Oak Sanitation service. They have been on schedule and if there is any anticipated change in the schedule they notify me. I especially am glad that have taken some of my shrub …
Compared to other sanitation services we’ve used, Red Oak is by far the best. On occasions where I’ve had to call customer service to confirm a pick up day or large items, the rep has been very professional and nice. I’ve never had missed pick-up or a problem of any kind. Very pleased!
I started the service with them when i moved to my new home as they offered the best price compared to others.
I am so glad that i am receiving great service for less price. …
Overall I am happy with our service. Though, we don’t have any other trash service available, so I don’t have anything to compare it to. They do pickup on schedule and usually send out notifications of schedule changes. I don’t like that …
Terrible service. Red Oak bought out our service company, Sanitation Solutions. They never answer their phone. They keep billing what I’ve already paid. I can’t log in to set up payment services online. I can’t get any responses.
I have been a customer of Red Oak Sanitation for 12 years. The service we receive from Red Oak is always top notch. I have never had any issues with the billing, service, or the employees that I have spoken with. They have even picked up …
This place has really changed for the worse. When my husband and I moved where we live now we were so happy that we were going to have the chance to change back to them. Since we’ve had service with them, they have raised the prices without …
Like the last person who posted a review. They are pathetic! During the 2018 Xmas holiday I can understand they are behind so are the others but 3 weeks going on 4 weeks! Give me a break! I am not the only one in my neighborhood! We are …
This company was the best sanitation service I ever used until the past 6 months….. I have not had my trash picked up 3 times since thanksgiving, although the recycling truck is on time every week. I called and spoke to …
Moved to Cumming and our neighborhood has an agreed rate with this company so I decided to use them for a little savings. We have been in this neighborhood for 3 weeks now with 3 pickups and they still have not dropped off our trash cans. …
Service is adequate until it’s not. Red Oak seems to forget entire neighborhoods on the north side of the lake – arbitrarily skips a week of service without warning or explanation, however still billed the same each quarter. Call the office …
Great so far. We have been using Red Oak since the first of Sept, 2016 and they are always on time. We never really recycled before, but with the encouragement of $ going for breast cancer and the convenience of pick up, this has worked out …
Absolute worst company to use. I was a relative new customer and chose Red Oak on the recommendation of someone else in my neighborhood. For about a month they came to my street to pick up my trash but the week before Christmas they …
If you want good sanitation services you’d be better off taking it to a compact site yourself. I call and asked to speak to a manager just to get hung up on. The woman who answered the phone spoke to me as if she really hates her job. They …
Terrible service. A supervisor told me if I was unhappy with the service to find a new company. In 4 weeks they picked up my trash 1 time. Every week I’m told my driver is sick and had to leave early. Service is horrible.
GA-210264 I have used Red Oak Sanitation now for 13 years. I have never had a customer service issue; they have never misssd a pickup, they have always responded to my concerns promptly, and they always have a real person answering the …
Well they took my trash cans away and then charged me for that and then they charge me again to reactivate my account and deliver garbage cans back that they took away. Then they charged me a whole month that I didn’t even have cans! …
Since they got Sanitation Solutions wich was our original company they keep missing our trash not only our some of neighbors too. No one answers phone, texts or email no one calls back after voice-mail. I guess they have too many complaints to deal with.
I have used Red Oak for thirteen years. There have been a couple of hiccups in all those years but no big deal. A few years ago Another company got many of Red Oaks customers to switch. Last summer I started noticing Blue trash barrels …
Do not use Red Oak sanitation! I have been with them since October. I’ve had to call 6-7 times because the driver does not pick up! I called today and spoke with the manager, who by the way has terrible customer service skills. I told him …
GA1662483 The folks at Red Oak were very friendly when I signed up for service; I’ve had a great experience thus far.
On one particular service day, they picked up my recycling but missed my garbage …
Red Oak Sanitation is a very well managed and well run company. They are extremely promp on their pick up service and keep the customer up dated on holiday pick up changes through email. I have been a customer for several years and have …
Worse service I have ever seen. Trash was missed, I called to schedule a pick up twice, the driver drove right past the trash in front of my house and left without picking the trash up. Called the company and was told driver had something …
This company is terrible. They cant keep on with payments nor service. They wanted to decline my service due to them taking out 2 weeks early from my bank account and then saying i missed my payment. Rude customer service reps. Highly …
Look at the complaints that Red Oak has logged with the Better Business Bureau before you do business with them. The state of Georgia sued them on behalf of the citizens of Gwinnett County and won a $60,000 judgement against them. This …
Signed up two weeks ago. No bins. 1st pickup of bags, scattered trash all over front lawn, didn’t take recycling. They seem to have a monopoly in Flowery Branch. This sucks! Definitely not worth the money. If I still had a truck, I would …
GA-281525 : We’ve used Red Oak for 11 years and have been very happy. Great recycling program. They provide a large rolling bin for recycling versus a small container. They pick up large items left by the cans without having to notify them …
Constant missed pickups…. Trucks always broken down.. Only had their service for 2 months, and somehow on 2 occasions the recycling guys “missed” our bin (?) Called to reschedule a pickup after leaving everything at the street for an …
The worst company I’ve ever dealt with. I signed up 3 weeks ago and they have only picked up my trash once and never picked up recyclables. They have lied to me when I’ve waited at least 10 to 15 minutes on hold. Their customer service …
Our pick up day is Thursday. We have weekly recycling pickup as a deal that was made when the City of Flowery Branch made this deal with Red Oak when they made the horrible decision to jack up the prices of service, but cut all of them …
Customer service today was subpar. We cancelled our service before our next billing cycle, and they forgot to pick up our can and charged us anyways. I called to ask for a refund and for a date to put the can back out for pick up. They …
Terrible customer service. Had to call multiple times to let them know they neglected to collect my recycling for the week. One week I didn’t have a chance to call, after they didn’t come the following week I called. The representative I …
Second week in a row I did not receive pick up on my scheduled day and 3rd time in two months. Called and spoke with a supervisor this time and explained I would like a bill credit for their failure to provide the service I am paying for …
Good garbage pickup service. It all depends on the driver though. One we had a nee driver and he did a horrible job on picking up trash and leaving trash cans in middle of the street, but our regular guys does awesome Job. Would definitely recommend them to people who are looking for new services.
They recently acquired sanitation solutions. There was absolutely no communication no notices in the mail about them taking over or when they would pick up the trash. They then took my cans away and said I didn’t pay my bill but I had no …
GA-122385 I certainly would recommend the Red Oak sanitation guys. I have never had any problems and whenever I have had to call about any special pick ups they have been more than accommodating. The guys on our route always have the cans …
Red Oak employees are always helpful on the phone. The pickup service is always right on schedule, and if the schedule has to change they give plenty of notice. When I moved recently and transferred my service, the customer service …
Red Oak Sanitation used to be top notch and very reliable several years ago when we started using them. However in the past several months they have missed picking up our trash and/or our recycling about every other week. By the time we …
This company is one of the worst I’ve ever dealt with. Our trash pick up has been missed so many times I’ve lost count. When I call to tell them, I have to call numerous times throughout the day just to get through, and they tell me that …
Do not use this company if you have an option. They leave trash in their wake as the “pick up” your trash. They change pick up rules without communication and leave items on the curb. Basically, not a reliable company.
This is a terrible trash and recyclable service. It is difficult to get a live person on the phone, or even leave a measage their phone message mailboxes are always full. If you have large pieces of corrugated cardboard it is impossible to …
Red Oak Sanitation has been our neighborhood’s trash and recycling provider for at least 7 years and they have always been reliable with excellent customer service. They are so much better than my previous provider. They send us a text or …
Red Oak has not picked up our recycled trash in more than three weeks. Sometimes they pick some trash and leave some trash in the complex for no reason. This is a very poor service company.
We have been a customer for four years and so far we are very very pleased with our service. Red Oak is always great in leaving voicemails and or emails about holiday scheduling, when it affects our Tuesday morning pickups. Again very …
Red Oak is reliable, professional, and courteous. They are great at sending out reminders regarding changes in their schedule due to holidays, and I have been completely happy with my switch to their service from a large, national service that repeatedly skipped pick-ups for my home.
If you call just use the callback option, you will get a call in a few hours. If you need to pay them for anything better use a check a stamp and an envelope because they charge to take payments online or on their automated system. Their …
Our experience with Red Oak Sanitation was one of poor service and even worse customer service. Numerous times throughout our 2 year contract we had to call and remind the company that we needed to have our trash taken. Sometimes they …
Is this company going out of business shortly? Because there trash and recycle service has been sporadic at best. My pick up is Wednesday’s. Many times they don’t get it picked up till Thursday.. yesterday my recycle wasn’t picked up. I …
I have to call every week, between the trash pick up and recycling. This company never picks up both. Some of the rudest people in customer service. My fiancee and I have both been accused of not having our trash out by the road when they …
Red Oak has been providing our Refuse Pickup Service for many years. They are consistent as to time of service so you do not have to guess as to when the truck will arrive. Their pickup days are published and reminders are sent regarding …
I’m simply shocked to read the other reviews here. I live in North Fulton county and have been a happy Red Oak customer for over two years now. They show up like clockwork every week and have been quick to accommodate the occasional bulk …
We have lived in our home for almost 10 years and Red Oak has been our waste removal service since day one. We are completely satisfied with their service, pleased with the value for the money, and genuinely appreciate their commitment to …
I get holiday schedules can be hectic but it appears missing whole neighborhoods is part of the price increase. More recently we stopped receiving updates on changed garbage dates, never received anything stating a price increase (which …
GA1020330
We switched to Red Oak several years ago because they offered a group discount for our neighborhood. We have been very pleased with the service. They …
We have used Red Oak since 2009 and have been very pleased with the service. They have never missed a pickup without first providing advance notice (usually weather-related), and they have a very robust recycling program. We have recently …
I signed up with Red Oak in Oct 2018 after moving into my new neighborhood and after learning that they have a special rate for my neighborhood. Since then they have missed multiple pick-ups and/or empty the cart, but leave the yard trash …
I’ve never dealt with a company who could care less whether they kept my business or not. Last Wednesday, despite our can being on the street Tuesday night, Red Oak failed to pickup our garbage. On average, they skip one week per month. We …
Absolutely, positively pathetic. Do not use this company for your garbage pickup. My garbage has been sitting on the curb for over a week and they simply will not come and get it. If you call them to try and see what is going wrong, all you …
I’ve been with Red Oak for over 10 years. For the most part it’s fine until you have to call customer service. They sometimes miss my can and when I call they ALWAYS try to make it my fault. This last call was it for me. I’ve placed my can …
WORST CUSTOMER SERVICE IVE EVER DEALT WITH. DID NOT PICK UP TRASH FOR 3 WEEKS. Customer service agent was horrific. Extremely rude. Would not let me talk to a manager. LIED and said my cans were not out for three weeks waiting to be picked …
Would give it a 0 if I could.. we’ve had their service for a couple of years now and ever since we moved house there are only about 4 people on our road with trash pick up. I have literally called probably 15 tes or more to tell them to …
So I got Red Oak service after moving into our new house in April. Aside form never knowing exactly what date the recycling would be picked up service was generally reliable. …
I have had to call to verify recycling pick-up 3 times now. I was told I would be refunded less than $2 if it was not picked again. I have been missed for months at a time ( this time). The supervisor Ron, whom. I spoke with today did not …
DO NOT USE THIS COMPANY! Worst service and customer experience I have ever had. They consistently miss our trash pickup, reschedule and never show up, etc. My recycling has now been sitting out on the street for 3 straight weeks. For …
Unfortunately the past few weeks I’ve had countless issues with them. First they stopped collecting my garbage. When I called customer service multiple times I thought the people I talked to were rude and that they did not care that I had …
They usually do a good job picking up. But the recycling pickup is hit or miss. I usually have to call and tell them they missed a pickup. And when you do call them prepare to be on hold for a very long time and then get hung up on.
I just switched to Red Oak two weeks ago because I was over my prior company’s poor poor service. My signup with Red Oak was easy; Beth was helpful, friendly and seemed genuinely happy I was giving Red Oak a try. My containers were …
GA-256553. I have used Red Oak for about 12 years and have been highly satisfied. They are very dependable and every employee I’ve come in contact with has been polite, respectful, and helpful. I love they communicate so thoroughly via …
Worst trash company I’ve ever used. They only pick up on the scheduled day half of the time and you have to call them to make them do the job you pay them for. When they do pick it up they leave the can in the middle of the driveway so I …
Week after week, they never pick up bags of yard waste placed beside garbage can. We always make sure to never place more than 5 bags as they require for pickup. They always have an excuse why they didn’t pick them up (truck was getting …
God help these folk. We have not had insurmountable problems, but hickupsare not rare. Its service is essential for a safe neighborhood. As we exit the pandemic, we hope its personnel issues improve. And that starts with answering the phone
Red Oak bought out our previous trash service about a month ago. They left a voicemail today saying they are canceling our service due to lack of equipment and shortage of employees at the end of the month. As in two days from now. Absolutely awful to do business with.
I’m not one to get on here and complain but we are having some REAL issues with Red Oak Sanitation. They missed our stop last week on the fact that they said we had construction material. ( It was an empty bag of quikrete but picked it up …
Communication with the company is below average. I’ve had several times I needed to contact them for additional service. I call, leave a message, and wait several days for a response. If I email, they respond within minutes asking me to call them.
They run like clockwork – I’ve never been missed, and the pickup day/time is always the same. If there’s a holiday or something that prevents them from running on the pickup day, they’ll text/email you when the next one will be ahead of …
GA-436733
We have had this service for a number of years and have never been disappointed. Red Oak is consistently dependable and, should any question arise, their …
I’ve had Red Oak Sanitation as a service provider & have been thrilled with their service. Two weeks ago I called to request a new trash can as ours had seen better days (we inherited it when we purchased our home). It was beat! I was …
If they changed the name to “Red Joke” it would be more suitable. We were with them for 5 years and they repossessed our cans 3 times due to a non-payment oversight, After they get your payment they will bring you a new can a week …
We’ve been with Red Oak for the last 11 years. They used to always do a great job and take a few extra items when you had them. . Now they charge more and take less.
Usually decent trash/recycling service. Mistakes seem to occur more frequently lately, but overall, the trash is eventually picked up, even if it’s a week late. I’ve never received a credit, despite many random missed pickups in the entire …
THEY. MISSED. MY. PICK. UP. AGAIN!!! TWO WEEKS IN A ROW. This is despite the assurances they gave me that there is a note on the route log instructing the driver to call dispatch before he leaves my house. WOW!I think perhaps the driver is …
God forbid everything doesn’t fit in the recycle bin and you put stuff in a box right next to the recycle bin because they will just leave it there. Unbelievably irresponsible, I guess instead of recycling I just throw everything in the trash from now on. Sorry earth Red Oak policy obviously is more important.
Red Oak has the most rude customer service reps. My sister has had to call them several times just to come pick up her trash at the service address they should be going to. They always say the drivers says she does not have the trash out …
If I could give a zero rating I would. Received an email today that this company bought out our current trash service company and they would not be picking up our trash today. Instead they said they will come in 3 days and collect the bin …
The very worst experience I have ever had with a service company. They missed my very first pickup, and that should have been a sign. In the 9 months I was a customer, they consistently missed my pick-ups–at least once a month. Though …
I called this sanitation station to see about setting up a new pick-up for my address after having MANY issues with Repulic, and when I called Red Oak I was so surprised to be able to talk to someone who actually works at the site! Not just …
Red oak is literally the worst company to deal with. They never pick up recycling on time. When i call and complain, they usually can’t get a truck out to me until Monday. When asked about a credit, their answer is “we can give you a credit …
They’ve taken over additional routes and have had growing pains – inconsistent pickups, added charges without prior notification. Ended up going somewhere else.
This is the second time I have had an issue with this company. The first time I just switched providers. Then that company was recently bought out by this company. I’ve had no issues until I missed a payment. They collected my can. I took …
We moved into our new home in July. The first 3 out of 4 weeks either the garbage was not picked up or the recycling. I left messages several times and received no return phone call. It took three attempts to call before I could get a live …
Had a terrible experience with a competitor so switched to Red Oak. Everything they committed to has been carried out from the timing of the delivery of our trash bins to picking up our bagged trash until the cans arrived. Unlike their …
This company is unable or unwilling to pick up trash and recycling on the day that they say that they’ll pick it up. I’ve had service with Red Oak for three months now, and only once have they picked up the recycling on the correct day. …
I’m not sure how many years I’ve been with Red Oak – but it’s more than 5. I have always had good service. Drivers have been pleasant when I’ve had the occasion to say hi, etc. Service is on time. If weather is bad, they notify …
They skipped pickup for my whole area and trash was piling up all over neighborhoods. They finally got it 5 days later than when they were supposed to.
Also, priced way too high!
I have been with Red Oak Sanitation since moving into my home last year. It seems the problems are starting to occur more frequently now the longer I am with this company and it is becoming very frustrating. My can has been missed on …
We used Sanitation Solutions for 5 years with no issues. When they were bought out by Red Oak, they stopped picking up our trash the very next week. We made multiple calls for missed pickups with no support and 5 weeks later we were forced to go to another provider.
If it was possible to give this company zero stars I would. The drivers are rude. The phone staff is rude. The only reason anyone would use them is a lack of options in rural areas. We used them for about a year for this reason and have …
I will make this short and to the point, terrible service they have skipped our house on many occasions, I have security cameras and you can see them get the neighbors and skip mine and then would say I must not have had it out before they …
They continually miss picking up my trash!!!! I have to keep calling to get someone out to pick up the trash!! I have asked several times to speak to a manager about getting this resolved, the manager is always unavailable and never calls …
We were with Sanitation Solutions for a few years with no issues. Unfortunately, they were purchased by Red Oak Sanitation and we’ve had nothing but problems since. They miss pickups so frequently that we’ve resigned ourselves to calling them every week. How is this company still in business with such horrible service?
Until last few months no complaints with over four years of service. I called twice now and office staff was helpful and did their best to rectify the empty trash can being put back to upright position….making it much better for person …
We are former Republic Services customers. We were looking for a new waste management provider so I reached out to Red Oak Sanitation. The agent I got was very knowledgeable about their pricing and was right on the money with dates and when …
keep saying they picked up our neighborhood when they did not!
sent pics to emails given to me to prove it and both failed. need to file a claim with the county because they lie and draft my account !
Haven’t picked up my trash or recycling in 2 weeks, last time picked up that left the trash can lid up and it filled halfway with water. Also didn’t fully empty the can and now the smell rivals Fieldale on a summer day.
Kind of stinks that you have to pay extra to recycle but oh well. We’ve had trash service since June of this year. They did miss a recycling pick up last month and they didn’t come the following week to pick it up either. I was able to call …
They stopped picking up our trash with no way to contact them. They don’t have a working voice mail or respond to emails. The website makes it impossible to stop the direct payment from my credit card. They were unreliable even before …
I had service with Sanitation Solutions. I was told Red Oak was my new service company. I made payment to the new service. Two weeks with no service. I called left voicemails and sent texts with no reply. They just came to dump my trash out …
Had Red Oak for 3 years now and the trash service has been okay. However the recycling service has deteriorated to abysmal this year. 6 out of the last 8 scheduled recycling pickups have been missed. Have had to call each time and they have …
NEWiSH CUSTOMER-Before moving to our home in Gainesville, my Husband called and set up our account with them October 14, 2021. Paid over $100.
NO CAN. NO RETURN CALL. NO RETURN EMAIL. …
I wanted to praise one of your sanitation workers. We live in RiverRock Subdivision in Ball Ground, GA. Justin is our Trash Man. Every time I see him on our pick up day. He always says hi. Smiles, and always seems to have a positive …
This company is absolutely terrible. I’ve had them for a couple months and have called every week because of a missed pickup. You can hardly speak to someone. Finally we speak to a manager and he states it won’t happen again because the …
Since being bought over Sanitation Solutions, Red Oak literally is pathetic!! Two weeks now there are boxes strewn all over our neighborhood because they refuse to pick up extra boxes etc. we NEVER had this issue with Sanitation Solutions. …
This company continues to miss pickup dates. When called they say someone will pick it up the next day. My pickup day is Monday. it is Friday and the cans are still full on the street. I have talked to them 3 times this week. This is an ongoing issue, I will be looking for another company, and anyone using this company beware.
How, many, times. Do I have to call or email, without response before you will pick up my trash. I have used you for over a year and haven’t had a single month go by without missed pickups. This is the 3rd week in a row without my trash being picked up. But you sure were quick to collect my money weren’t you?
This is the worst company! I never take the time to write a review but this company has been so bad that I couldn’t take it anymore. I come home last Thursday to my trash cans gone and I call Red Oak where they inform me that I missed to …
I’ve never dealt with a trash company missing my house so many times. This time, they took only one bag out of the trash can and left the rest in it. Worst company, biggest waste of money it makes me wonder why we pay for the service. At …
this is an update…they are still VERY consistent at being inconsistent! we’ve been keeping track of the ‘services’ provided by them for the past 2 months. Out of 8 days of garbage pick up (once a week) they managed to actually FULLY …
Unbelievably inept customer service. I had trash strewn across my driveway and street after a pickup one day. I had to pick this trash up on my own. So, I called to let them know about this, but was on hold forever. I decided to use their …
I have historically liked Red Oak and the fact that they are a locally-owned business. However, they are now picking up recycling with their trash trucks and dumping it in a landfill, which I confirmed with their customer service after …
Signed up with Red Oak despite all the negative reviews 6 weeks ago. They had no issues charging me over $100 but they haven’t picked up my trash on time ONCE. My trash is regularly getting picked up 4 to 5 days later than what was …
Months of a “temporary” fuel surcharge. Fuel prices have fallen significantly, this needs to end. Stop scamming your customers which already pay a monthly fee.
Previously had FCS Sanitation with no issues for occasional pickup of an extra box or bag outside the can. With Red Oak so far after just moving to the area less than 3 weeks, basically they won’t give you any move-in period where your …
This company is absolutely horrible go with any Trash Service besides Red Oak Sanitation their customer service is trash and their drivers don’t care they leave trash out to the neighborhood and they refuse to pick up any other trash than what is in the can pretty sad they would rather leave it on the side of the road and pick it up
Why are you guys having a temporary surcharge every month? I keep getting emails. This should stop, given that gas prices have been brought down – yet you exploit your customers and increase the prices..such liars!!!
I wish I could leave a 0 star review because that’s what this company deserves. We’ve only been using them since we bought our house in February, and we have never had a pick up go smoothly. They also do not return phone calls. They sent us …
This company insisted my mother pay for a trash pickup they never made. When she refused, they cut off service. HORRIBLE to deal with, nonexistent customer service.
Service is OK, they get delayed a lot sometimes even a day or more from their schedule, prices are a little high around $30 a month to pick up trash and recycle once a week. …
If I could give less than one star I would. Worst customer service ever. Stay away from this company at all costs. They will miss a pickup and then charge you $20 to come back. You are better taking your own trash to the dump at least you won’t be robbed.
{SEVERELY UNPROFESSIONAL} Driver did not properly check addresses and took the wrong trash can after we pay our bill via autopay. When the driver was forced by Red Oak Sanitation to redeliver the trash can he was extremely irate and cussing …
The fees are getting out of control and the service is at rock bottom. The service trucks leave trash constantly on the roadways and don’t bother to pick up. The automation service to make payments takes half of your day just to make …
Constant missed trash pick ups. You can’t leave a message due to a full voice-mail box. Service has gotten really bad. Also, trash being blown out throught our community.
How many more months are you going to keep up with your temporary fuel increase? Oh I’m sorry not an increase, just months and months of an extra charge even though gas is down in price again. I wish I could give negative stars.
1 star is lowest rating I can give. We had Red Oak and they were constantly missing pickups, strewing trash. We went to Sanitation Solutions and were thrilled! Until…Red Oak bought Sanitation Solutions. After just 2 weeks I can …
I transferred my service from one location to another and service day has changed from Tuesday to Friday.
And it seems like on Friday “missing service” is happening pretty often. In …
It’s been two weeks since my last pickup, I’m now staging all of our trash in our garage because this company isn’t competent enough to do their job. I get it, your short staffed, but so is everyone else. At least have the decency to let …
Trash pick up has always been satisfactory, however their billing leaves you wondering if they are stealing money from you. I have had them for five years and at the beginning of every year for some reason I have a balance due on my …
I was on hold for literally 38 minutes with the blue can company to check prices.. red oak picked right up swapped my recycling can for a regular and offered to come pick up my trash that was left (because i put trash in my recycling can).. …
This company ONLY picks up their brown lid garbage cans from your property. They NEVER pickup the pink lid recycling containers. When you contact them, if they answer, you will be told they will pick it up tomorrow or maybe in 2 weeks. To …
I am really disappointed in the way Red Oak handled our situation this week. Our neighborhood, Chateau Corners, is a Monday pickup. This Monday they missed picking up our entire subdivision. Based on the number of cans I see out each …
I tried for over 2 months to get an unwanted trash can picked up. I put the can outside for pick up every week; no one came to get it. Multiple calls were made, and I was told the can would be picked up. I received a $75 bill for unreturned …
I would highly watch out when Red Oak bills by email. I received an email on April 7 which they usually sent out by April 1st. I can understand if it is by mail but by email there is no excuse for lateness. They want their money by the …
Worst service there is in this area. For some reason they think we need them, we don’t. I will be canceling my service with them. People just read the reviews, all are accurate…..don’t pay for poor service.
I don’t know what has changed, but based on other recent reviews, I am confident the issues we’ve been experiencing with Red Oak Sanitation are not unique to us. We’ve used their service for the past three years and mostly had nothing to …
Update:: Finally my trash was picked up during the last regular pickup in our n’hood. And the following week they came and got the can. And we’re very pleased with our new trash service so far…all good! …
Read as zero *. No ethics. Just get money and no service. They don’t have any shame even not doing their job. No trash pickup for two weeks and no not even pickup phone with voicemail full. So pathetic.
My mother is paying for their service but not getting it. The trashcan is overflowing and they refuse to come pick the trash up until the next pick up date even though they skipped a pick up. These people have the worst customer service of anyone. The receptionist is extraordinarily RUDE.
Red Oak will not respond to my emails regarding HOA contracts for several communities that we manage. We have been chasing a gentleman named “Tim” since July. I am starting to wonder if “Tim” even exists.
We use red oak because it was the company to take over for waste management. So far they have been good but if they increase their prices I’ll look for another company.
Gone downhill!!! Drop garbage in road, run it over, and keep on going.. I’ve been calling to cancel service because we are moving out of state and have been trying for 2 weeks. Can’t leave messages because voicemails are full. Need to add an option to cancel service online if your not going to have a working phone service.
Unfortunately the service had turned into no actuall day too pick up, unprofilled promises ,canceled service and the kept charging. Was told that the ovefflow of three non pickups would be cleaned never happened , was told that the trash from animals scattering it would be taken care of, this trash is still sitting there a month later
Collect your money and fail to provide service. Refuse to refund for not providing service. Women who answer phones there are very unprofessional and manager was even more nasty. The men who pick up the trash are more professional than the woman who work at the office. Do not waste your money on this difficult company.
Simply the worst you can get for service. They change the rules, don’t pick up don’t answer the phone. When they do pickup they knock over cans and leave trash everywhere. I have even had a can 1/3 emptied because they will only take 1 …
Pretty much having to email dispatch//call customer service more frequently than before because my regular trash is getting missed. Yet you guys keep raising your rates??? So why are you missing my trash?
I have called 5 times about my missed pickup. They will not even return my call. Of all the 5 calls they answered only once. Cody promised. He said whatever he could to get me off the phone. My next recourse is BBB.
Never had a problem with sanitation solutions. Ever since red oak took over every single week our trash or a neighbors trash or recycling is missed. How in the world does a random house get missed among all the other houses? Once in a while I get it… but EVERY SINGLE WEEK?
Can’t fault them for having work shortages but can fault them for the style trucks they use usually get missed at least twice a month because they use double-sided garbage trucks that are smaller capacity but they do come within the next two days after
They must be under new management…after 4 years of service through them the last few months have been bad. Every other week a notice of increasing prices, yet we’re on our 3rd time of no pick-up. A whole neighborhood of over-full garbage cans sitting at the end of driveways because they aren’t providing the services paid for.
This is the worst trash service I have ever had to deal with. I just called to ask about why they didn’t pick up my trash and the girl hung up on me when I asked for her name. I haven’t talked to anyone there who isn’t defensive and …
For the second week, my trash and the entire neighborhood’s, remains uncollected. Last week the driver told his dispatch he’d done it. Was he fired? This week, same issue. three days later, no collection in Shadowbrook at Town Center, …
Great recycling program! Very transparent. Other trash companies cut back or stopped their recycling all together due to staffing shortages. Red oak pressed on and did wonderful with trash and recycling! The trash man always gives my son a friendly beep too 🙂
Rarely pick up on time, never answers the phone. Yet increase rates regularly. Unfortunately the only option we have in our area though sadly. Hopefully more competition will arise. …
We pay for trash service to have it picked up but because of Christmas we had a lot of trash that wouldn’t fit in the can. All of it was in trash bags and set by the trash can and they told us it would be another $20 to pick it up.
Waterbrooke Subdivision Rt 9, Alpharetta, Ga. 30004 – We only put out trash and recycling once a month because there is only the two of us. First Red Oak refused to pickup the bins because they were at the edge of our driveway and not in …
They broke the only yard decoration I had set up. Now I know the decoration was by no means expensive but it was literally the only thing they could hit in the yard besides grass. Very dissapointed and when I called I was told they couldnt …
If I could leave zero stars, I would. We have had Red Oak for almost 4 years now and up until 6 months ago, we never had issues. They used to never miss a pickup and were great to work with. However, the last 6 months have been nothing but …
I will admit that at the beginning of my service (Began in August 2020) I considered switching to another trash service because of regularly missed pickups and their billing department seemed to be disorganized. However, I stuck with Red …
They used to be a good service. Lately they only go up on pricing (3-4 times inside 6months) while their service has gone down. We are switching in January 2023.
I’ve been waiting a month for them to pickup trash cans and they continue to never show up. HOA has sent fines because of the issue with the cans not being picked up. Also, they constantly miss trash pickup day. How hard can it really be to pickup trash?
Customer Service Fail!!! WE have neighbors all around us that have had extra bags of garbage next to their can and they are picked up. I have watched the truck stop and gather them up. Spoke with our Neighbors and they are not paying …
Sat in my driveway and violently honked and laid on their horn, jumped out of the shower and noticed my 6mo was now awake. Looked out the window to find they were honking because a bag fell out of the bin… it was in the bin last night. …
If I could rate this no stars I would. No trash truck came on pick up day. They called and said it would come the next day. Didn’t come. Then it’s the weekend. Monday nothing, called. Said sending a truck. No truck came. Called again next …
I think this company is circling the drain. Right now I live in a neighborhood where nobody has had their garbage picked up this week. Calling them gets us on hold for 30 with nobody picking up or “the party you’re trying to call is …
I am not sure why I am bothering to write a review . It is not as if they care. I also can not fire them because they have a monopoly on the local trash service after they bought the company I was using. If you have a choice of trash …
Red Oak is lucky that they have monopolized the area that I’m in or else they’d have no customers on account of their absolutely ridiculous policies and poor customer service. Expect to do their job for them and take trash to the dump if you have any bags that won’t fit in your small can that can barely hold 3 full bags.
This company will not service you if you live on a road with solid double lines. Red Oak is the only provider at our new address, but they will not service us. They come down our road to pickup all of our neighbor’s trash. We reached out to their ownership for assistance, but we were denied. Horrible customer service.
I’ve been with this company about 10 months. I’ve been missed pick up 16 times. When I call it’s we will look into it. Cause driver stats he picked up. Nope I’m sitting here looking at it. LOUI THE supervisor told me today that it will …
Their service is HORRIBLE….absolutely horrible. For weeks, my and my neighbors’ garbage was not picked up (only recycle was picked up). Each week after a call, there was a different excuse. After a few months of the back/forth, I canceled. …
Don’t expect them to pick up your trash… we had missed picks just about every other week! On top of that they wouldn’t pickup the trash they missed the week prior. So frustrating! AVOID, AVOID, RUN from Red Oak!!! If you trash lid won’t fully close, they just drive right past; calling it over full….
It’s a sad day when you have to resort to a google review to get a company’s attention. After another no show on pickup and no response to two calls to their customer service (no one picks up & all you can do is leave a message). My garbage …
I have been a customer for 8 years, through three addresses, and their service used to be fantastic. Now it’s only great if you like receiving half of the pick ups you pay for, then only being refunded for half of the pick ups they miss.
This was immediately after the driver left my street. I asked him to take the trash. He refused to take anything that didn’t fit in the trash can. Absolutely ridiculous!
Unreliable…. Then after a missed week and many day or more late pick ups refused to credit a lousy $5 for the missed week stating that we waited over a week to call them after our HOA President called and they claimed they would credit …
I’ve seen complaints about Red Oak but I have to honestly report that in ten years I’ve never had a problem. Not one. When my husband died, I forgot to put my trash out. When I called they sent out a special truck to pick it up. They’ve never missed a pickup. I have no complaints. None.
Red oak bought out our contract… never received a paper bill, notifications, or emails from them after multiple requests…multiple missed service and TERRIBLE customer service. After cancelling service, still never received a receipt of …
Updating my review from previous one star. I greatly appreciated their very detailed but respectful response to me as to why the rates have changed. Maybe a missed opportunity on their end was to communicate it proactively to customers? I …
I fired Red Oak 7 years ago, due to rude and terrible customer service. I immediately hired Sanitation Solutions, and was extremely happy with them. Sadly, I received notice that Red Oak acquired Sanitation Solutions. At the time I received …
If I could give 0 stars I would. This has been the worst experience i have ever had in my life. I have had to call weekly to get them to come back out and get my trash most weeks I have to wait until the following week. then I was told that …
If you’re considering using them, don’t. We started service in September and never received a trash pick up. They make you pay 3 months in advance only for them not get your trash, even in a subdivision with other collections. And when we …
I realize that my garbage can was really really full the week after Thanksgiving, but to have the truck dump it out, spilling 4 bags into the street and then just leaving the bags because someone may have to get out of the truck is not even …
No quality control, No commitment, No care, No reliability. This company has missed several pickups that have lasted a week. They’ve consistently raised their rates to an additional $5/month over the past 6 months, and after stopping …
Why do we pay extra for recycling service when Red Oak consistently does not pick up our recycling every 2 weeks? Every 2 weeks I have to call and wait 15 minutes for someone to answer the phone to notify Red Oak our recycling was not …
I am babysitting my grandson Connor today and he is just awestruck by your trucks and personnel who operate them. Well, today, Marquis was gathering the garbage and allowed Mr Connor to ride in the neighborhood with him as he finished his …
Signed up for the service one 6 weeks ago and they’ve only picked my trash up one time. Have called 17 times in the last 3 days with no answer and no return call. When they do call back I’ll be happily cancelling my service. The truck came …
We’ve been at our residence for a month and a half and paid for both trash and recycling. Our trash has been picked up no problem, but our recycling has never been picked up. I’ve called twice about this issue, trying to give some grace …
I wish I could give a -5 stars. We have had service since June and with the exception of 2 weeks, I have had to call weekly with them missing my pickup. Bad thing is 1. I live on a main road not a subdivision. 2. The people in the houses …
We have used Red Oak for less than a year for ourselves and my husband’s mom. At first they were pretty good at picking up on time. Eventually they weren’t picking up on trash day but would pick up by the end of the week. Then they stopped …
Red Oak has disappointed me and provided a bad customer service experience. Let me say I never have a full trash container, but since they missed our pickup and gave me an extra day I added one additional trash bag and a few tennis shoe …
Continuously does not auto draft my account resulting in multiple “missed” payments causing me to have to call the automated system and type in my card number etc. Should be a 1 minute process but for some reason is a 10 minute with red …
This month has been horrible. They missed one pickup day, and got it the next day (I can go along with that, OCCASIONALLY). But last week they did not pick up, I called, they apologized and said they could schedule a pick up but it would …
They never pick up on time and they lie. “Yes, it will be picked up today. I’m so sorry, we can send them out there tomorrow? I’m sorry your missed pickup didn’t arrive, I’ll make sure to put a reminder.” I must have 100 reminders on my …
One thing this company is consistent on is missing pick up on my pick up day. My pick up day is Monday’s and they missed my whole street which is 3 houses. I called in talked to Brandy. It’s not her fault she just gets to hear the …
They were okay for the 2-3 years and recently the customer service is horrible! So much so I decided to leave them. Unfortunately, they are so horrible that they haven’t even picked up their bin and my account has been closed for over a week now. Do better or risk losing good quality, paying customers
They miss trash day as the please! Then send an apologizing text the next day…well too late. Last week July 27th they did not come at all. They have picked up trash today 8/3. If I had an option, I would switch. …
We are paying for the service since 2018. The last 2 years was great. Nothing much to complain about. Recently they raised the price, charged your card monthly and provide NO SERVICE!! We are sick and tired of calling literally every week. …
Worst customer service I’ve ever experienced in my entire life. Avoid Nadia at all costs – she is rude, unprofessional, apathetic, insensitive, and incompetent. The company clearly does not train their customer care team (nor do they hold …
GA-233683. Best sanitation company I have delt with in 50 years. They provide an extra large trash can and recycle can the same size. They will call or text you on holiday weeks to advise you of their pickup schedule. They promptly …
Red Oak has provided our sanitation service for almost 10 years. Overall very satisfied to say the least. They have a nice service of advising you with schedule updates due to holiday. They’ve been very reliable at a reasonable price. Excellent value compared to others we dealt with.
GA-1324603 I’ve had Red Oak for about 5 years now… All companies start off strong, but they often seem to fade over the years. I’d say the opposite is true with Red Oak. They have continued to improve their services over the …
Unreliable and non-responsive. If I could give a negative rating I would. We fired Red Oak several years ago for poor service and hired another company. After about two years of good service, we were notified that Red Oak was taking over …
Canceled my service today, customer service was nice, but the service is not good. This past week they completely missed my garbage. I have a camera and you can see my garbage and the truck go right by, everyone else in my small …
We put our trash out every night before they collect. For some reason, they skipped our pick up one week. I had to call two days in a row; and have our trash sitting curbside for 3 total days before someone came to pick it up. Not only did …
I have had service with this provider, Red Oak Sanitation, since August 2018 and every week they either don’t pick up my recycling, trash, or both. Once again, it’s Thursday afternoon and BOTH bins are Full. I’ve tried to call multiple …
Red Oak has been very professional on the customer service side.
I called on a Monday to set up service. The next day the trash was picked up and a trash can was delivered. …
I switched over to Red Oaks about 4 years ago, and I am very happy that I did. The cost for the service has not changed since I switched over, which fits well with my budget. I am also happy that the recycle, trash, and lawn debris are all …
Red Oak sanitation is very good about communicating with their customers by email and phone. If I have an issue and call in, they are quick to respond, they have also fixed our broken trash bin, and sent another truck to pick up our trash when I forget to put it out though seldom. Their customer service is very kind and willing.
Top Notch! We have been with Red Oak Sanitation for many years now and the service has done nothing but less than fantastic. We are notified ahead of time before a holiday hits letting us know if there will be any delayed pick-ups. If I …
I have been very please with my service at Red Oak. My Mother has very little trash, but does have leaves and fallen limbs frequently, and they pick those up as long as we put them in cans; they don’t even have to be in the Red Oak can. …
From day 1 Red Oak has made our life very easy. From continuing to pick up the trash during the transition period from the old homeowners to us to notifying us via text message for any schedule changes. They are very proactive and for …
We’ve been using Red Oak Sanitation for nearly 12 years. Their means of communications have changed with the times. Email notifications are sent when there is a pick up delay; email reminders that a holiday is approaching so pick up will …
GA-168023 We have used this company since we moved to Hall county 19 years ago. They have always arrived on time, picked up everything we put out and they are always very pleasant when I call. For 19 years to get excellent service at a …
Terrible!!! There customer service is AWFUL!!! Three times they have been NO-Show on trash day. If you call and ask for a pick up, they will not come. Thier rude customer service department will tell you it was management decision, and …
GA-980010 We have used Red Oak Transportation for 5+ years and have had always had a wonderful experience. They are great about notifying you of any changes due to holidays and I’ve never had any billing or payment issues. Thanks for such great service!
GA – 166696 Have used Red Oak for over 6 years. They are reliable and do not leave a mess. I recycle because they make it easy and give you a regular rollout can (pink) not the little blue boxes. They provide a printable annual pickup …
Terrible customer service, but they are top tier otherwise for trash/recycling pickup.
If I could give 0 stars, I would. In October, my family moved to an area of metro Atlanta that Red Oak did not service. I was told by the company when we cancelled our service that we would receive our $26.94 credit within 6-8 weeks …
GA-743123 We have had service with Red Oak for over 7-years and have never had one issue. They always inform us of any holiday schedule changes and always make the scheduled garbage pick-ups. I also like the full sized can they provide for bi-weekly pick-up of recycling.
I contacted Red Oak a couple of months ago. At first I called and a young lady stated Red Oak does not service my area but, I found that strange because my neighbor who which only lives 50 ft away from me has Red Oak. That same day I sent …
I have had Red Oak’s service for a few years and have had no issues. Our trash and recycle are always picked up on the service day. I love how they text about holiday reminders or any changes. Makes it easy for us!
Used Red Oak for a few years now and only had to call once b/c of missed pickup. They sent someone out the next day to pick up my trash and recycles. Rates are reasonable and I have no complaints. Keep it up and I’ll stay a customer for a long time. Thanks
My experience has been excellent. We have had a few issues but they have always addressed our concerns quickly and professionally. Good price. I highly recommend them. We live in Forsyth county, in Settlers Grove subdivision. They have …
I am very satisfied with the service I have received from Red Oak Sanitation service. They have been on schedule and if there is any anticipated change in the schedule they notify me. I especially am glad that have taken some of my shrub …
Compared to other sanitation services we’ve used, Red Oak is by far the best. On occasions where I’ve had to call customer service to confirm a pick up day or large items, the rep has been very professional and nice. I’ve never had missed pick-up or a problem of any kind. Very pleased!
I started the service with them when i moved to my new home as they offered the best price compared to others.
I am so glad that i am receiving great service for less price. …
Overall I am happy with our service. Though, we don’t have any other trash service available, so I don’t have anything to compare it to. They do pickup on schedule and usually send out notifications of schedule changes. I don’t like that …
Terrible service. Red Oak bought out our service company, Sanitation Solutions. They never answer their phone. They keep billing what I’ve already paid. I can’t log in to set up payment services online. I can’t get any responses.
I have been a customer of Red Oak Sanitation for 12 years. The service we receive from Red Oak is always top notch. I have never had any issues with the billing, service, or the employees that I have spoken with. They have even picked up …
This place has really changed for the worse. When my husband and I moved where we live now we were so happy that we were going to have the chance to change back to them. Since we’ve had service with them, they have raised the prices without …
Like the last person who posted a review. They are pathetic! During the 2018 Xmas holiday I can understand they are behind so are the others but 3 weeks going on 4 weeks! Give me a break! I am not the only one in my neighborhood! We are …
This company was the best sanitation service I ever used until the past 6 months….. I have not had my trash picked up 3 times since thanksgiving, although the recycling truck is on time every week. I called and spoke to …
Moved to Cumming and our neighborhood has an agreed rate with this company so I decided to use them for a little savings. We have been in this neighborhood for 3 weeks now with 3 pickups and they still have not dropped off our trash cans. …
Consistent with missing our scheduled trash pick-ups which is getting worse with time…hated to waste my 1 star on this company.
Service is adequate until it’s not. Red Oak seems to forget entire neighborhoods on the north side of the lake – arbitrarily skips a week of service without warning or explanation, however still billed the same each quarter. Call the office …
Great so far. We have been using Red Oak since the first of Sept, 2016 and they are always on time. We never really recycled before, but with the encouragement of $ going for breast cancer and the convenience of pick up, this has worked out …
Absolute worst company to use. I was a relative new customer and chose Red Oak on the recommendation of someone else in my neighborhood. For about a month they came to my street to pick up my trash but the week before Christmas they …
If you want good sanitation services you’d be better off taking it to a compact site yourself. I call and asked to speak to a manager just to get hung up on. The woman who answered the phone spoke to me as if she really hates her job. They …
Terrible service. A supervisor told me if I was unhappy with the service to find a new company. In 4 weeks they picked up my trash 1 time. Every week I’m told my driver is sick and had to leave early. Service is horrible.
GA-210264 I have used Red Oak Sanitation now for 13 years. I have never had a customer service issue; they have never misssd a pickup, they have always responded to my concerns promptly, and they always have a real person answering the …
Well they took my trash cans away and then charged me for that and then they charge me again to reactivate my account and deliver garbage cans back that they took away. Then they charged me a whole month that I didn’t even have cans! …
Do not use! They are constantly late or don’t pick up and “it’s your fault”!
Don’t expect any level of customer service.
Due to the ice storms in Atlanta, our garbage and recycling were not picked up, …
Since they got Sanitation Solutions wich was our original company they keep missing our trash not only our some of neighbors too. No one answers phone, texts or email no one calls back after voice-mail. I guess they have too many complaints to deal with.
Been with them for several years now and have never had any problems, highly recommend them! …
I have used Red Oak for thirteen years. There have been a couple of hiccups in all those years but no big deal. A few years ago Another company got many of Red Oaks customers to switch. Last summer I started noticing Blue trash barrels …
Do not use Red Oak sanitation! I have been with them since October. I’ve had to call 6-7 times because the driver does not pick up! I called today and spoke with the manager, who by the way has terrible customer service skills. I told him …
GA1662483 The folks at Red Oak were very friendly when I signed up for service; I’ve had a great experience thus far.
On one particular service day, they picked up my recycling but missed my garbage …
Red Oak Sanitation is a very well managed and well run company. They are extremely promp on their pick up service and keep the customer up dated on holiday pick up changes through email. I have been a customer for several years and have …
Worse service I have ever seen. Trash was missed, I called to schedule a pick up twice, the driver drove right past the trash in front of my house and left without picking the trash up. Called the company and was told driver had something …
This company is terrible. They cant keep on with payments nor service. They wanted to decline my service due to them taking out 2 weeks early from my bank account and then saying i missed my payment. Rude customer service reps. Highly …
Look at the complaints that Red Oak has logged with the Better Business Bureau before you do business with them. The state of Georgia sued them on behalf of the citizens of Gwinnett County and won a $60,000 judgement against them. This …
Signed up two weeks ago. No bins. 1st pickup of bags, scattered trash all over front lawn, didn’t take recycling. They seem to have a monopoly in Flowery Branch. This sucks! Definitely not worth the money. If I still had a truck, I would …
GA-281525 : We’ve used Red Oak for 11 years and have been very happy. Great recycling program. They provide a large rolling bin for recycling versus a small container. They pick up large items left by the cans without having to notify them …
Constant missed pickups…. Trucks always broken down.. Only had their service for 2 months, and somehow on 2 occasions the recycling guys “missed” our bin (?) Called to reschedule a pickup after leaving everything at the street for an …
The worst company I’ve ever dealt with. I signed up 3 weeks ago and they have only picked up my trash once and never picked up recyclables. They have lied to me when I’ve waited at least 10 to 15 minutes on hold. Their customer service …
Our pick up day is Thursday. We have weekly recycling pickup as a deal that was made when the City of Flowery Branch made this deal with Red Oak when they made the horrible decision to jack up the prices of service, but cut all of them …
Customer service today was subpar. We cancelled our service before our next billing cycle, and they forgot to pick up our can and charged us anyways. I called to ask for a refund and for a date to put the can back out for pick up. They …
Terrible customer service. Had to call multiple times to let them know they neglected to collect my recycling for the week. One week I didn’t have a chance to call, after they didn’t come the following week I called. The representative I …
Second week in a row I did not receive pick up on my scheduled day and 3rd time in two months. Called and spoke with a supervisor this time and explained I would like a bill credit for their failure to provide the service I am paying for …
Good garbage pickup service. It all depends on the driver though. One we had a nee driver and he did a horrible job on picking up trash and leaving trash cans in middle of the street, but our regular guys does awesome Job. Would definitely recommend them to people who are looking for new services.
They recently acquired sanitation solutions. There was absolutely no communication no notices in the mail about them taking over or when they would pick up the trash. They then took my cans away and said I didn’t pay my bill but I had no …
GA-122385 I certainly would recommend the Red Oak sanitation guys. I have never had any problems and whenever I have had to call about any special pick ups they have been more than accommodating. The guys on our route always have the cans …
My family and I live in the City of Cumming, and were excited to hear about the new garbage contract with Red Oak Sanitation and Recycling. …
Red Oak employees are always helpful on the phone. The pickup service is always right on schedule, and if the schedule has to change they give plenty of notice. When I moved recently and transferred my service, the customer service …
Red Oak Sanitation used to be top notch and very reliable several years ago when we started using them. However in the past several months they have missed picking up our trash and/or our recycling about every other week. By the time we …
This company is one of the worst I’ve ever dealt with. Our trash pick up has been missed so many times I’ve lost count. When I call to tell them, I have to call numerous times throughout the day just to get through, and they tell me that …
Do not use this company if you have an option. They leave trash in their wake as the “pick up” your trash. They change pick up rules without communication and leave items on the curb. Basically, not a reliable company.
This is a terrible trash and recyclable service. It is difficult to get a live person on the phone, or even leave a measage their phone message mailboxes are always full. If you have large pieces of corrugated cardboard it is impossible to …
Red Oak Sanitation has been our neighborhood’s trash and recycling provider for at least 7 years and they have always been reliable with excellent customer service. They are so much better than my previous provider. They send us a text or …
Red Oak has not picked up our recycled trash in more than three weeks. Sometimes they pick some trash and leave some trash in the complex for no reason. This is a very poor service company.
We have been a customer for four years and so far we are very very pleased with our service. Red Oak is always great in leaving voicemails and or emails about holiday scheduling, when it affects our Tuesday morning pickups. Again very …
Red Oak is reliable, professional, and courteous. They are great at sending out reminders regarding changes in their schedule due to holidays, and I have been completely happy with my switch to their service from a large, national service that repeatedly skipped pick-ups for my home.
If you call just use the callback option, you will get a call in a few hours. If you need to pay them for anything better use a check a stamp and an envelope because they charge to take payments online or on their automated system. Their …
Our experience with Red Oak Sanitation was one of poor service and even worse customer service. Numerous times throughout our 2 year contract we had to call and remind the company that we needed to have our trash taken. Sometimes they …
Is this company going out of business shortly? Because there trash and recycle service has been sporadic at best. My pick up is Wednesday’s. Many times they don’t get it picked up till Thursday.. yesterday my recycle wasn’t picked up. I …
I have to call every week, between the trash pick up and recycling. This company never picks up both. Some of the rudest people in customer service. My fiancee and I have both been accused of not having our trash out by the road when they …
Painful. Pick ups are hit or miss. Nice people, but service is unreliable.
Red Oak has been providing our Refuse Pickup Service for many years. They are consistent as to time of service so you do not have to guess as to when the truck will arrive. Their pickup days are published and reminders are sent regarding …
I’m simply shocked to read the other reviews here. I live in North Fulton county and have been a happy Red Oak customer for over two years now. They show up like clockwork every week and have been quick to accommodate the occasional bulk …
We have lived in our home for almost 10 years and Red Oak has been our waste removal service since day one. We are completely satisfied with their service, pleased with the value for the money, and genuinely appreciate their commitment to …
I get holiday schedules can be hectic but it appears missing whole neighborhoods is part of the price increase. More recently we stopped receiving updates on changed garbage dates, never received anything stating a price increase (which …
GA1020330
We switched to Red Oak several years ago because they offered a group discount for our neighborhood. We have been very pleased with the service. They …
We have used Red Oak since 2009 and have been very pleased with the service. They have never missed a pickup without first providing advance notice (usually weather-related), and they have a very robust recycling program. We have recently …
I signed up with Red Oak in Oct 2018 after moving into my new neighborhood and after learning that they have a special rate for my neighborhood. Since then they have missed multiple pick-ups and/or empty the cart, but leave the yard trash …
I’ve never dealt with a company who could care less whether they kept my business or not. Last Wednesday, despite our can being on the street Tuesday night, Red Oak failed to pickup our garbage. On average, they skip one week per month. We …
Absolutely, positively pathetic. Do not use this company for your garbage pickup. My garbage has been sitting on the curb for over a week and they simply will not come and get it. If you call them to try and see what is going wrong, all you …
I’ve been with Red Oak for over 10 years. For the most part it’s fine until you have to call customer service. They sometimes miss my can and when I call they ALWAYS try to make it my fault. This last call was it for me. I’ve placed my can …
WORST CUSTOMER SERVICE IVE EVER DEALT WITH. DID NOT PICK UP TRASH FOR 3 WEEKS. Customer service agent was horrific. Extremely rude. Would not let me talk to a manager. LIED and said my cans were not out for three weeks waiting to be picked …
Would give it a 0 if I could.. we’ve had their service for a couple of years now and ever since we moved house there are only about 4 people on our road with trash pick up. I have literally called probably 15 tes or more to tell them to …
So I got Red Oak service after moving into our new house in April. Aside form never knowing exactly what date the recycling would be picked up service was generally reliable. …
I have had to call to verify recycling pick-up 3 times now. I was told I would be refunded less than $2 if it was not picked again. I have been missed for months at a time ( this time). The supervisor Ron, whom. I spoke with today did not …
DO NOT USE THIS COMPANY! Worst service and customer experience I have ever had. They consistently miss our trash pickup, reschedule and never show up, etc. My recycling has now been sitting out on the street for 3 straight weeks. For …
Too many missed pickups and then a poor customer service response so I cancelled. …
Unfortunately the past few weeks I’ve had countless issues with them. First they stopped collecting my garbage. When I called customer service multiple times I thought the people I talked to were rude and that they did not care that I had …
They usually do a good job picking up. But the recycling pickup is hit or miss. I usually have to call and tell them they missed a pickup. And when you do call them prepare to be on hold for a very long time and then get hung up on.
I just switched to Red Oak two weeks ago because I was over my prior company’s poor poor service. My signup with Red Oak was easy; Beth was helpful, friendly and seemed genuinely happy I was giving Red Oak a try. My containers were …
GA-256553. I have used Red Oak for about 12 years and have been highly satisfied. They are very dependable and every employee I’ve come in contact with has been polite, respectful, and helpful. I love they communicate so thoroughly via …
EDIT – EVEN MORE MISSED PICKUPS:
I have now been a customer for 15 weeks. My house has been missed 11 of those 15 …
Worst trash company I’ve ever used. They only pick up on the scheduled day half of the time and you have to call them to make them do the job you pay them for. When they do pick it up they leave the can in the middle of the driveway so I …
Week after week, they never pick up bags of yard waste placed beside garbage can. We always make sure to never place more than 5 bags as they require for pickup. They always have an excuse why they didn’t pick them up (truck was getting …
God help these folk. We have not had insurmountable problems, but hickupsare not rare. Its service is essential for a safe neighborhood. As we exit the pandemic, we hope its personnel issues improve. And that starts with answering the phone
Red Oak bought out our previous trash service about a month ago. They left a voicemail today saying they are canceling our service due to lack of equipment and shortage of employees at the end of the month. As in two days from now. Absolutely awful to do business with.
I’m not one to get on here and complain but we are having some REAL issues with Red Oak Sanitation. They missed our stop last week on the fact that they said we had construction material. ( It was an empty bag of quikrete but picked it up …
Communication with the company is below average. I’ve had several times I needed to contact them for additional service. I call, leave a message, and wait several days for a response. If I email, they respond within minutes asking me to call them.
They run like clockwork – I’ve never been missed, and the pickup day/time is always the same. If there’s a holiday or something that prevents them from running on the pickup day, they’ll text/email you when the next one will be ahead of …
GA-436733
We have had this service for a number of years and have never been disappointed. Red Oak is consistently dependable and, should any question arise, their …
I’ve had Red Oak Sanitation as a service provider & have been thrilled with their service. Two weeks ago I called to request a new trash can as ours had seen better days (we inherited it when we purchased our home). It was beat! I was …
If they changed the name to “Red Joke” it would be more suitable. We were with them for 5 years and they repossessed our cans 3 times due to a non-payment oversight, After they get your payment they will bring you a new can a week …
We’ve been with Red Oak for the last 11 years. They used to always do a great job and take a few extra items when you had them. . Now they charge more and take less.
Usually decent trash/recycling service. Mistakes seem to occur more frequently lately, but overall, the trash is eventually picked up, even if it’s a week late. I’ve never received a credit, despite many random missed pickups in the entire …
THEY. MISSED. MY. PICK. UP. AGAIN!!! TWO WEEKS IN A ROW. This is despite the assurances they gave me that there is a note on the route log instructing the driver to call dispatch before he leaves my house. WOW!I think perhaps the driver is …
God forbid everything doesn’t fit in the recycle bin and you put stuff in a box right next to the recycle bin because they will just leave it there. Unbelievably irresponsible, I guess instead of recycling I just throw everything in the trash from now on. Sorry earth Red Oak policy obviously is more important.
Red Oak has the most rude customer service reps. My sister has had to call them several times just to come pick up her trash at the service address they should be going to. They always say the drivers says she does not have the trash out …
If I could give a zero rating I would. Received an email today that this company bought out our current trash service company and they would not be picking up our trash today. Instead they said they will come in 3 days and collect the bin …
The very worst experience I have ever had with a service company. They missed my very first pickup, and that should have been a sign. In the 9 months I was a customer, they consistently missed my pick-ups–at least once a month. Though …
I called this sanitation station to see about setting up a new pick-up for my address after having MANY issues with Repulic, and when I called Red Oak I was so surprised to be able to talk to someone who actually works at the site! Not just …
Red oak is literally the worst company to deal with. They never pick up recycling on time. When i call and complain, they usually can’t get a truck out to me until Monday. When asked about a credit, their answer is “we can give you a credit …
They’ve taken over additional routes and have had growing pains – inconsistent pickups, added charges without prior notification. Ended up going somewhere else.
This is the second time I have had an issue with this company. The first time I just switched providers. Then that company was recently bought out by this company. I’ve had no issues until I missed a payment. They collected my can. I took …
We have had no issues with Red Oak before being bought in August 2022.
We moved into our new home in July. The first 3 out of 4 weeks either the garbage was not picked up or the recycling. I left messages several times and received no return phone call. It took three attempts to call before I could get a live …
Had a terrible experience with a competitor so switched to Red Oak. Everything they committed to has been carried out from the timing of the delivery of our trash bins to picking up our bagged trash until the cans arrived. Unlike their …
This company is unable or unwilling to pick up trash and recycling on the day that they say that they’ll pick it up. I’ve had service with Red Oak for three months now, and only once have they picked up the recycling on the correct day. …
I’m not sure how many years I’ve been with Red Oak – but it’s more than 5. I have always had good service. Drivers have been pleasant when I’ve had the occasion to say hi, etc. Service is on time. If weather is bad, they notify …
They skipped pickup for my whole area and trash was piling up all over neighborhoods. They finally got it 5 days later than when they were supposed to.
Also, priced way too high!
I have been with Red Oak Sanitation since moving into my home last year. It seems the problems are starting to occur more frequently now the longer I am with this company and it is becoming very frustrating. My can has been missed on …
We used Sanitation Solutions for 5 years with no issues. When they were bought out by Red Oak, they stopped picking up our trash the very next week. We made multiple calls for missed pickups with no support and 5 weeks later we were forced to go to another provider.
If it was possible to give this company zero stars I would. The drivers are rude. The phone staff is rude. The only reason anyone would use them is a lack of options in rural areas. We used them for about a year for this reason and have …
I will make this short and to the point, terrible service they have skipped our house on many occasions, I have security cameras and you can see them get the neighbors and skip mine and then would say I must not have had it out before they …
They continually miss picking up my trash!!!! I have to keep calling to get someone out to pick up the trash!! I have asked several times to speak to a manager about getting this resolved, the manager is always unavailable and never calls …
We were with Sanitation Solutions for a few years with no issues. Unfortunately, they were purchased by Red Oak Sanitation and we’ve had nothing but problems since. They miss pickups so frequently that we’ve resigned ourselves to calling them every week. How is this company still in business with such horrible service?
Until last few months no complaints with over four years of service. I called twice now and office staff was helpful and did their best to rectify the empty trash can being put back to upright position….making it much better for person …
We are former Republic Services customers. We were looking for a new waste management provider so I reached out to Red Oak Sanitation. The agent I got was very knowledgeable about their pricing and was right on the money with dates and when …
keep saying they picked up our neighborhood when they did not!
sent pics to emails given to me to prove it and both failed. need to file a claim with the county because they lie and draft my account !
Haven’t picked up my trash or recycling in 2 weeks, last time picked up that left the trash can lid up and it filled halfway with water. Also didn’t fully empty the can and now the smell rivals Fieldale on a summer day.
This company is the absolute worst, their customer services is non existent. If I could give them zero stars I would.
Kind of stinks that you have to pay extra to recycle but oh well. We’ve had trash service since June of this year. They did miss a recycling pick up last month and they didn’t come the following week to pick it up either. I was able to call …
And they said they didn’t see cardboard boxes? Missed my pick up for past month—and more—with no response and lies about when coming.
They stopped picking up our trash with no way to contact them. They don’t have a working voice mail or respond to emails. The website makes it impossible to stop the direct payment from my credit card. They were unreliable even before …
I had service with Sanitation Solutions. I was told Red Oak was my new service company. I made payment to the new service. Two weeks with no service. I called left voicemails and sent texts with no reply. They just came to dump my trash out …
Had Red Oak for 3 years now and the trash service has been okay. However the recycling service has deteriorated to abysmal this year. 6 out of the last 8 scheduled recycling pickups have been missed. Have had to call each time and they have …
They didn’t pick up all my trashes , horrible company!!
NEWiSH CUSTOMER-Before moving to our home in Gainesville, my Husband called and set up our account with them October 14, 2021. Paid over $100.
NO CAN. NO RETURN CALL. NO RETURN EMAIL. …
I wanted to praise one of your sanitation workers. We live in RiverRock Subdivision in Ball Ground, GA. Justin is our Trash Man. Every time I see him on our pick up day. He always says hi. Smiles, and always seems to have a positive …
This company is absolutely terrible. I’ve had them for a couple months and have called every week because of a missed pickup. You can hardly speak to someone. Finally we speak to a manager and he states it won’t happen again because the …
Since being bought over Sanitation Solutions, Red Oak literally is pathetic!! Two weeks now there are boxes strewn all over our neighborhood because they refuse to pick up extra boxes etc. we NEVER had this issue with Sanitation Solutions. …
This company continues to miss pickup dates. When called they say someone will pick it up the next day. My pickup day is Monday. it is Friday and the cans are still full on the street. I have talked to them 3 times this week. This is an ongoing issue, I will be looking for another company, and anyone using this company beware.
How, many, times. Do I have to call or email, without response before you will pick up my trash. I have used you for over a year and haven’t had a single month go by without missed pickups. This is the 3rd week in a row without my trash being picked up. But you sure were quick to collect my money weren’t you?
This is the worst company! I never take the time to write a review but this company has been so bad that I couldn’t take it anymore. I come home last Thursday to my trash cans gone and I call Red Oak where they inform me that I missed to …
I’ve never dealt with a trash company missing my house so many times. This time, they took only one bag out of the trash can and left the rest in it. Worst company, biggest waste of money it makes me wonder why we pay for the service. At …
this is an update…they are still VERY consistent at being inconsistent! we’ve been keeping track of the ‘services’ provided by them for the past 2 months. Out of 8 days of garbage pick up (once a week) they managed to actually FULLY …
Unbelievably inept customer service. I had trash strewn across my driveway and street after a pickup one day. I had to pick this trash up on my own. So, I called to let them know about this, but was on hold forever. I decided to use their …
They pick up once or twice a month and keep raising prices without even doing their jobs. Horrible customer service.
I have historically liked Red Oak and the fact that they are a locally-owned business. However, they are now picking up recycling with their trash trucks and dumping it in a landfill, which I confirmed with their customer service after …
Signed up with Red Oak despite all the negative reviews 6 weeks ago. They had no issues charging me over $100 but they haven’t picked up my trash on time ONCE. My trash is regularly getting picked up 4 to 5 days later than what was …
Months of a “temporary” fuel surcharge. Fuel prices have fallen significantly, this needs to end. Stop scamming your customers which already pay a monthly fee.
Previously had FCS Sanitation with no issues for occasional pickup of an extra box or bag outside the can. With Red Oak so far after just moving to the area less than 3 weeks, basically they won’t give you any move-in period where your …
This company is absolutely horrible go with any Trash Service besides Red Oak Sanitation their customer service is trash and their drivers don’t care they leave trash out to the neighborhood and they refuse to pick up any other trash than what is in the can pretty sad they would rather leave it on the side of the road and pick it up
Why are you guys having a temporary surcharge every month? I keep getting emails. This should stop, given that gas prices have been brought down – yet you exploit your customers and increase the prices..such liars!!!
I wish I could leave a 0 star review because that’s what this company deserves. We’ve only been using them since we bought our house in February, and we have never had a pick up go smoothly. They also do not return phone calls. They sent us …
This company insisted my mother pay for a trash pickup they never made. When she refused, they cut off service. HORRIBLE to deal with, nonexistent customer service.
Much cheaper than other options and easy to set up. Only have used their services for a couple weeks, but everything is as expected!
Service is OK, they get delayed a lot sometimes even a day or more from their schedule, prices are a little high around $30 a month to pick up trash and recycle once a week. …
If I could give less than one star I would. Worst customer service ever. Stay away from this company at all costs. They will miss a pickup and then charge you $20 to come back. You are better taking your own trash to the dump at least you won’t be robbed.
{SEVERELY UNPROFESSIONAL} Driver did not properly check addresses and took the wrong trash can after we pay our bill via autopay. When the driver was forced by Red Oak Sanitation to redeliver the trash can he was extremely irate and cussing …
The fees are getting out of control and the service is at rock bottom. The service trucks leave trash constantly on the roadways and don’t bother to pick up. The automation service to make payments takes half of your day just to make …
Constant missed trash pick ups. You can’t leave a message due to a full voice-mail box. Service has gotten really bad. Also, trash being blown out throught our community.
How many more months are you going to keep up with your temporary fuel increase? Oh I’m sorry not an increase, just months and months of an extra charge even though gas is down in price again. I wish I could give negative stars.
The guys that do the pickup typically do a good job. However, don’t ever try to reach someone at the office! …
1 star is lowest rating I can give. We had Red Oak and they were constantly missing pickups, strewing trash. We went to Sanitation Solutions and were thrilled! Until…Red Oak bought Sanitation Solutions. After just 2 weeks I can …
I transferred my service from one location to another and service day has changed from Tuesday to Friday.
And it seems like on Friday “missing service” is happening pretty often. In …
It’s been two weeks since my last pickup, I’m now staging all of our trash in our garage because this company isn’t competent enough to do their job. I get it, your short staffed, but so is everyone else. At least have the decency to let …
Trash pick up has always been satisfactory, however their billing leaves you wondering if they are stealing money from you. I have had them for five years and at the beginning of every year for some reason I have a balance due on my …
I was on hold for literally 38 minutes with the blue can company to check prices.. red oak picked right up swapped my recycling can for a regular and offered to come pick up my trash that was left (because i put trash in my recycling can).. …
This company ONLY picks up their brown lid garbage cans from your property. They NEVER pickup the pink lid recycling containers. When you contact them, if they answer, you will be told they will pick it up tomorrow or maybe in 2 weeks. To …
I am really disappointed in the way Red Oak handled our situation this week. Our neighborhood, Chateau Corners, is a Monday pickup. This Monday they missed picking up our entire subdivision. Based on the number of cans I see out each …
I tried for over 2 months to get an unwanted trash can picked up. I put the can outside for pick up every week; no one came to get it. Multiple calls were made, and I was told the can would be picked up. I received a $75 bill for unreturned …
I would highly watch out when Red Oak bills by email. I received an email on April 7 which they usually sent out by April 1st. I can understand if it is by mail but by email there is no excuse for lateness. They want their money by the …
Worst service there is in this area. For some reason they think we need them, we don’t. I will be canceling my service with them. People just read the reviews, all are accurate…..don’t pay for poor service.
I don’t know what has changed, but based on other recent reviews, I am confident the issues we’ve been experiencing with Red Oak Sanitation are not unique to us. We’ve used their service for the past three years and mostly had nothing to …
Update:: Finally my trash was picked up during the last regular pickup in our n’hood. And the following week they came and got the can. And we’re very pleased with our new trash service so far…all good! …
Could not find a zero star rating.
Red Oak has increased services by over 75% with no explanation
This increase occurred in a single billing cycle
Read as zero *. No ethics. Just get money and no service. They don’t have any shame even not doing their job. No trash pickup for two weeks and no not even pickup phone with voicemail full. So pathetic.
My mother is paying for their service but not getting it. The trashcan is overflowing and they refuse to come pick the trash up until the next pick up date even though they skipped a pick up. These people have the worst customer service of anyone. The receptionist is extraordinarily RUDE.
Bad service isn’t even the beginning of what Road Oak offers.
We recently moved into our home where the previous owners had Red Oak …
Red Oak will not respond to my emails regarding HOA contracts for several communities that we manage. We have been chasing a gentleman named “Tim” since July. I am starting to wonder if “Tim” even exists.
We use red oak because it was the company to take over for waste management. So far they have been good but if they increase their prices I’ll look for another company.
Gone downhill!!! Drop garbage in road, run it over, and keep on going.. I’ve been calling to cancel service because we are moving out of state and have been trying for 2 weeks. Can’t leave messages because voicemails are full. Need to add an option to cancel service online if your not going to have a working phone service.
Unfortunately the service had turned into no actuall day too pick up, unprofilled promises ,canceled service and the kept charging. Was told that the ovefflow of three non pickups would be cleaned never happened , was told that the trash from animals scattering it would be taken care of, this trash is still sitting there a month later
Collect your money and fail to provide service. Refuse to refund for not providing service. Women who answer phones there are very unprofessional and manager was even more nasty. The men who pick up the trash are more professional than the woman who work at the office. Do not waste your money on this difficult company.
Simply the worst you can get for service. They change the rules, don’t pick up don’t answer the phone. When they do pickup they knock over cans and leave trash everywhere. I have even had a can 1/3 emptied because they will only take 1 …
Pretty much having to email dispatch//call customer service more frequently than before because my regular trash is getting missed. Yet you guys keep raising your rates??? So why are you missing my trash?
I have called 5 times about my missed pickup. They will not even return my call. Of all the 5 calls they answered only once. Cody promised. He said whatever he could to get me off the phone. My next recourse is BBB.
Never had a problem with sanitation solutions. Ever since red oak took over every single week our trash or a neighbors trash or recycling is missed. How in the world does a random house get missed among all the other houses? Once in a while I get it… but EVERY SINGLE WEEK?
Can’t fault them for having work shortages but can fault them for the style trucks they use usually get missed at least twice a month because they use double-sided garbage trucks that are smaller capacity but they do come within the next two days after
They must be under new management…after 4 years of service through them the last few months have been bad. Every other week a notice of increasing prices, yet we’re on our 3rd time of no pick-up. A whole neighborhood of over-full garbage cans sitting at the end of driveways because they aren’t providing the services paid for.
This is the worst trash service I have ever had to deal with. I just called to ask about why they didn’t pick up my trash and the girl hung up on me when I asked for her name. I haven’t talked to anyone there who isn’t defensive and …
For the second week, my trash and the entire neighborhood’s, remains uncollected. Last week the driver told his dispatch he’d done it. Was he fired? This week, same issue. three days later, no collection in Shadowbrook at Town Center, …
Great recycling program! Very transparent. Other trash companies cut back or stopped their recycling all together due to staffing shortages. Red oak pressed on and did wonderful with trash and recycling! The trash man always gives my son a friendly beep too 🙂
Rarely pick up on time, never answers the phone. Yet increase rates regularly. Unfortunately the only option we have in our area though sadly. Hopefully more competition will arise. …
We pay for trash service to have it picked up but because of Christmas we had a lot of trash that wouldn’t fit in the can. All of it was in trash bags and set by the trash can and they told us it would be another $20 to pick it up.
Waterbrooke Subdivision Rt 9, Alpharetta, Ga. 30004 – We only put out trash and recycling once a month because there is only the two of us. First Red Oak refused to pickup the bins because they were at the edge of our driveway and not in …
They broke the only yard decoration I had set up. Now I know the decoration was by no means expensive but it was literally the only thing they could hit in the yard besides grass. Very dissapointed and when I called I was told they couldnt …
unreliable continues to up price and doesn’t pick up routinely
Update: Maybe if you actually contacted your customers in the same time frame …
If I could leave zero stars, I would. We have had Red Oak for almost 4 years now and up until 6 months ago, we never had issues. They used to never miss a pickup and were great to work with. However, the last 6 months have been nothing but …
I will admit that at the beginning of my service (Began in August 2020) I considered switching to another trash service because of regularly missed pickups and their billing department seemed to be disorganized. However, I stuck with Red …
They used to be a good service. Lately they only go up on pricing (3-4 times inside 6months) while their service has gone down. We are switching in January 2023.
I’ve been waiting a month for them to pickup trash cans and they continue to never show up. HOA has sent fines because of the issue with the cans not being picked up. Also, they constantly miss trash pickup day. How hard can it really be to pickup trash?
Customer Service Fail!!! WE have neighbors all around us that have had extra bags of garbage next to their can and they are picked up. I have watched the truck stop and gather them up. Spoke with our Neighbors and they are not paying …
Sat in my driveway and violently honked and laid on their horn, jumped out of the shower and noticed my 6mo was now awake. Looked out the window to find they were honking because a bag fell out of the bin… it was in the bin last night. …
If I could rate this no stars I would. No trash truck came on pick up day. They called and said it would come the next day. Didn’t come. Then it’s the weekend. Monday nothing, called. Said sending a truck. No truck came. Called again next …
I think this company is circling the drain. Right now I live in a neighborhood where nobody has had their garbage picked up this week. Calling them gets us on hold for 30 with nobody picking up or “the party you’re trying to call is …
I am not sure why I am bothering to write a review . It is not as if they care. I also can not fire them because they have a monopoly on the local trash service after they bought the company I was using. If you have a choice of trash …
Red Oak is lucky that they have monopolized the area that I’m in or else they’d have no customers on account of their absolutely ridiculous policies and poor customer service. Expect to do their job for them and take trash to the dump if you have any bags that won’t fit in your small can that can barely hold 3 full bags.
Latest update:
11/29/2022
Truck came by this afternoon. Here we go again. Garbage goes into the recycling …
This company will not service you if you live on a road with solid double lines. Red Oak is the only provider at our new address, but they will not service us. They come down our road to pickup all of our neighbor’s trash. We reached out to their ownership for assistance, but we were denied. Horrible customer service.
I’ve been with this company about 10 months. I’ve been missed pick up 16 times. When I call it’s we will look into it. Cause driver stats he picked up. Nope I’m sitting here looking at it. LOUI THE supervisor told me today that it will …
Their service is HORRIBLE….absolutely horrible. For weeks, my and my neighbors’ garbage was not picked up (only recycle was picked up). Each week after a call, there was a different excuse. After a few months of the back/forth, I canceled. …
Don’t expect them to pick up your trash… we had missed picks just about every other week! On top of that they wouldn’t pickup the trash they missed the week prior. So frustrating! AVOID, AVOID, RUN from Red Oak!!! If you trash lid won’t fully close, they just drive right past; calling it over full….
Shady, shady, shady business!
After seeing multiple people post on different social media platforms about an …
It’s a sad day when you have to resort to a google review to get a company’s attention. After another no show on pickup and no response to two calls to their customer service (no one picks up & all you can do is leave a message). My garbage …
I have been a customer for 8 years, through three addresses, and their service used to be fantastic. Now it’s only great if you like receiving half of the pick ups you pay for, then only being refunded for half of the pick ups they miss.
This was immediately after the driver left my street. I asked him to take the trash. He refused to take anything that didn’t fit in the trash can. Absolutely ridiculous!
Unreliable…. Then after a missed week and many day or more late pick ups refused to credit a lousy $5 for the missed week stating that we waited over a week to call them after our HOA President called and they claimed they would credit …
I’ve seen complaints about Red Oak but I have to honestly report that in ten years I’ve never had a problem. Not one. When my husband died, I forgot to put my trash out. When I called they sent out a special truck to pick it up. They’ve never missed a pickup. I have no complaints. None.
Red oak bought out our contract… never received a paper bill, notifications, or emails from them after multiple requests…multiple missed service and TERRIBLE customer service. After cancelling service, still never received a receipt of …
Updating my review from previous one star. I greatly appreciated their very detailed but respectful response to me as to why the rates have changed. Maybe a missed opportunity on their end was to communicate it proactively to customers? I …
I fired Red Oak 7 years ago, due to rude and terrible customer service. I immediately hired Sanitation Solutions, and was extremely happy with them. Sadly, I received notice that Red Oak acquired Sanitation Solutions. At the time I received …
If I could give 0 stars I would. This has been the worst experience i have ever had in my life. I have had to call weekly to get them to come back out and get my trash most weeks I have to wait until the following week. then I was told that …
If you’re considering using them, don’t. We started service in September and never received a trash pick up. They make you pay 3 months in advance only for them not get your trash, even in a subdivision with other collections. And when we …
I realize that my garbage can was really really full the week after Thanksgiving, but to have the truck dump it out, spilling 4 bags into the street and then just leaving the bags because someone may have to get out of the truck is not even …
No quality control, No commitment, No care, No reliability. This company has missed several pickups that have lasted a week. They’ve consistently raised their rates to an additional $5/month over the past 6 months, and after stopping …
Why do we pay extra for recycling service when Red Oak consistently does not pick up our recycling every 2 weeks? Every 2 weeks I have to call and wait 15 minutes for someone to answer the phone to notify Red Oak our recycling was not …
I am babysitting my grandson Connor today and he is just awestruck by your trucks and personnel who operate them. Well, today, Marquis was gathering the garbage and allowed Mr Connor to ride in the neighborhood with him as he finished his …
Signed up for the service one 6 weeks ago and they’ve only picked my trash up one time. Have called 17 times in the last 3 days with no answer and no return call. When they do call back I’ll be happily cancelling my service. The truck came …
We’ve been at our residence for a month and a half and paid for both trash and recycling. Our trash has been picked up no problem, but our recycling has never been picked up. I’ve called twice about this issue, trying to give some grace …
I wish I could give a -5 stars. We have had service since June and with the exception of 2 weeks, I have had to call weekly with them missing my pickup. Bad thing is 1. I live on a main road not a subdivision. 2. The people in the houses …
We have used Red Oak for less than a year for ourselves and my husband’s mom. At first they were pretty good at picking up on time. Eventually they weren’t picking up on trash day but would pick up by the end of the week. Then they stopped …
Red Oak has disappointed me and provided a bad customer service experience. Let me say I never have a full trash container, but since they missed our pickup and gave me an extra day I added one additional trash bag and a few tennis shoe …
Continuously does not auto draft my account resulting in multiple “missed” payments causing me to have to call the automated system and type in my card number etc. Should be a 1 minute process but for some reason is a 10 minute with red …
This month has been horrible. They missed one pickup day, and got it the next day (I can go along with that, OCCASIONALLY). But last week they did not pick up, I called, they apologized and said they could schedule a pick up but it would …
They never pick up on time and they lie. “Yes, it will be picked up today. I’m so sorry, we can send them out there tomorrow? I’m sorry your missed pickup didn’t arrive, I’ll make sure to put a reminder.” I must have 100 reminders on my …
One thing this company is consistent on is missing pick up on my pick up day. My pick up day is Monday’s and they missed my whole street which is 3 houses. I called in talked to Brandy. It’s not her fault she just gets to hear the …
They were okay for the 2-3 years and recently the customer service is horrible! So much so I decided to leave them. Unfortunately, they are so horrible that they haven’t even picked up their bin and my account has been closed for over a week now. Do better or risk losing good quality, paying customers
They miss trash day as the please! Then send an apologizing text the next day…well too late. Last week July 27th they did not come at all. They have picked up trash today 8/3. If I had an option, I would switch. …
We are paying for the service since 2018. The last 2 years was great. Nothing much to complain about. Recently they raised the price, charged your card monthly and provide NO SERVICE!! We are sick and tired of calling literally every week. …