They just called me that they are no longer in Kaiser, but the point is why no one tell me this while they assigned me to here? And made me wait for a month?! Yes, I agree with the previous reviewer, their service is terrible!! I wish I can give zero star if there is any.
The front desk and the setup is good but the office procedure is awful you have to confirm many times about the insurance you have I they accept or not else you will be waiting months for appointment and God knows if you can see the Dr or not.
We waited 45 minutes before we were taken back then waited another hour in the waiting room after my daughter had her eyes dilated. We were then seen by a completely unprofessional doctor that I won’t name and rushed out the door. We weee …
I came to this office because the doctors were highly recommended but I wish I would have gone to Vison Works instead. When I asked after thirty minutes what was going on, they said he was running an hour late. After waiting for 2 hours, I …
My experience with Thomas Eye group has been very unpleasant!!! Let me start off by saying that myself nor any of my family members have ever stepped foot in this office or any location of Thomas eye group before today and I promise it will …
This is probably the worst place to go to for your vision. The wait is too long and they will perform tests on you that should be applied to medical instead of vision and you don’t even know until you get this large bill in the mail. No …
Dr. Newman is great, but everyone else at the Roswell office is seriously challenged in the service area. This issue has been going on for a long time at this location. Maybe, if you paid better or screened your new hires better you might …
Took my son in to see Dr. Berland today. We had a 7 AM appointment. The doctor finally made it into the room at 8:30. Looked at my sons eyes for all of 2 minutes and left. This is the 2nd time we have waited an excessive amount of time …
The introduction of a new computer system at Thomas Eye Group is a disaster! Why would you not do testing on this system before activating it, resulting in ridiculously long waits on the phone to make appointments … and waits that run two …
I agree, Thomas Eye Group is terrible!! I called the office 5 times and each time I waited 18 plus minutes!! They kept me and my husband on hold every time we called since 2:14pm. We kept calling and finally made the last call at 4:33 …
I brought my daughter to get a sty removed from her eye today. I got there at 1pm. Waited until 3pm , they were waiting to get a pre certification which they did not need. I was told by the doctor, to not have high expectations. Can you …
Great staff…make sure you dont go to their corporate office!!
They just called me that they are no longer in Kaiser, but the point is why no one tell me this while they assigned me to here? And made me wait for a month?! Yes, I agree with the previous reviewer, their service is terrible!! I wish I can give zero star if there is any.
The front desk and the setup is good but the office procedure is awful you have to confirm many times about the insurance you have I they accept or not else you will be waiting months for appointment and God knows if you can see the Dr or not.
We waited 45 minutes before we were taken back then waited another hour in the waiting room after my daughter had her eyes dilated. We were then seen by a completely unprofessional doctor that I won’t name and rushed out the door. We weee …
I came to this office because the doctors were highly recommended but I wish I would have gone to Vison Works instead. When I asked after thirty minutes what was going on, they said he was running an hour late. After waiting for 2 hours, I …
My experience with Thomas Eye group has been very unpleasant!!! Let me start off by saying that myself nor any of my family members have ever stepped foot in this office or any location of Thomas eye group before today and I promise it will …
This is probably the worst place to go to for your vision. The wait is too long and they will perform tests on you that should be applied to medical instead of vision and you don’t even know until you get this large bill in the mail. No …
Dr. Newman is great, but everyone else at the Roswell office is seriously challenged in the service area. This issue has been going on for a long time at this location. Maybe, if you paid better or screened your new hires better you might …
Took my son in to see Dr. Berland today. We had a 7 AM appointment. The doctor finally made it into the room at 8:30. Looked at my sons eyes for all of 2 minutes and left. This is the 2nd time we have waited an excessive amount of time …
The introduction of a new computer system at Thomas Eye Group is a disaster! Why would you not do testing on this system before activating it, resulting in ridiculously long waits on the phone to make appointments … and waits that run two …
I agree, Thomas Eye Group is terrible!! I called the office 5 times and each time I waited 18 plus minutes!! They kept me and my husband on hold every time we called since 2:14pm. We kept calling and finally made the last call at 4:33 …
I brought my daughter to get a sty removed from her eye today. I got there at 1pm. Waited until 3pm , they were waiting to get a pre certification which they did not need. I was told by the doctor, to not have high expectations. Can you …