Welcome to Tottori Allergy & Asthma Associates. Our Institute is one of the leading centers for the diagnosis and treatment of adult and pediatric allergy, asthma and immunologic disorders. Our goal is to provide the highest level of patient care while maintaining a successful and comfortable patient-physician relationship. Dr. Tottori is board certified by the American Board of Allergy and Immunology. Our offices are conveniently located throughout the Las Vegas Valley on the East and West side of town. We look forward to welcoming you to our practice.
| Friday | 8AM to 5PM |
| Saturday | 8AM to 12PM |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | Closed |
| Wednesday | 8AM to 5PM |
| Thursday | Closed |
9020 W Cheyenne Ave, Las Vegas, NV 89129
(Translated by Google) I give them a star ⭐️ for the bad service they have, neither was a daughter with an allergy and just because we arrived 7 minutes they did not want to attend her please I do not recommend that clinic the secretaries …
(Translated by Google) Super bad experience I was two hours in the consultation, and after being two hours the doctor tells me that the tests that take my son’s blood were wrong that it could not be that my son had all those allergies and …
This place is a joke.
Always great service
Nice stuff and they are fast.
Worst experience with any medical professional.
Really helps me be allergy free
Beware of any doctor. Remember, it is a business.
worst doctor don’t waste your time
They did a very good job
Clean, staff very nice, kept appointment time no waiting
Excellent care, excellent information! Thank you to everyone at Tottori!
They need to work on their customer service.
worst doctor ever don’t waste your money or time.
Excellent patient care- office staff are very helpful
Medical assistant Ashley is amazing. The doctors are amazing as well…
Ok. They made me a believer. Great streamline service even with a packed lobby!
I don’t recommend this place.
Never recommend this place the whoever work for the phones they don’t even know exact information they are wasting patience time.
Great customer service and the staff makes you feel comfortable. I would definitely recommend this place.
Very professional, friendly, understanding and informative. Definitely doing the allergy treatment here!
I love them here, they are great about making sure you have enough medicine and that you do feel better.
Dr. Chu and Ariana did excellent in helping me today
We haven’t seen Dr. Tottori in a while because he made such an incredible and drastic improvement to my son’s eczema that he hasn’t NEEDED to go back in over a year.
Best staff ever… Caring, compassionate and professional. They implemented strict Covid procedures and I felt safe.
They don’t answer the phone. This is really getting out of Hand. If there was another allergist in my area that took my insurance I would’ve already switched.
Great place but the nurces are a little bit in over their heads but its ok there is to many patient’s. All in all it is a friendly place and mostly nice people.
I’m so grateful for the excellent service that I received at Tottori allergy and associates they are more than well deserving of this five-star review keep up the great work thank you
Have been with an allergy reaction for about a week called this doctor to make an appointment and was denied cared just because the scheduling girl can not handle a person under stress and being asked a million and one questions
Staff is accommodating and courteous. Of course, Dr. Tottori is knowledgeable and nice, too. He doesn’t rush you.
This place is a joke. You can’t find parking and the entrance is on the back alley corner of the building. I was late because it took me 15 minutes to find parking and now I have to reschedule. Thanks for nothing.
Gone there for years always a good experience
Would not recommend this place. You better not be late at all, not even a minute or else be prepared to wait a long long time before getting seem.
I received above and beyond customer service upon arriving. An amazing place with amazing people all except for their rap Crystal she’s rude dismissive and needs to work on her consumer service skills immediately.
The staff was extremely helpful. The nurses understanding and supportive. They and Dr. Tottori really listened.
Dr. Tottori saw I was overwhelmed with a lot of other issues with my children and pulled me into his office and gave me some great advice and took the time to help me outside of his area of expertise. I look forward to working with him in the future.
Dr. Tottori SAVED MY LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dr. Tottori and his PA-C Kathrina Paner, PA-C along with the entire staff are …
I really like coming here. I always recieve wonderful service. Jasmine and Bertha in the shots area are always kind. My Dr. Kathrina has changed my quality of life.
Great doctors, very caring. Other staff rude, & standoffish for no reason. Overall a good place. Just please work on some attitudes
As a patient your left waiting for hours. He sucks as a dr. And as an ex employee I know for a fact he doesn’t care about his staff. Don’t waste your time.
First appointment and they staff was awesome and so was the doctor gave me medicine to get my allergies under control so far so good have another appointment in 3 weeks until then.
I luv them here. Everyone on the staff is friendly. And they have great doctor patient service. And they are caring and concerned about your breathing issues. They are also kid friendly. I have been going here a couple of years now I highly recommend them .
Staff is very friendly & helpful & drs are GREAT with the patients.. Also office is clean & near o lots of other places to visit; like stores, restaurants, & other types of businesses. You can tell they “ALL” Love Their Jobs!!!
My son was referred here by his pediatrician a few years ago and we have loved every visit. They are always so kind and courteous when we are there. It’s always a wonderful experience!
Was very satisfied with my visit. He didn’t rush to get out, he actually took the time to listen to me. The staff was really nice as well. I would definitely recommend this office.
The employees treat every patient with great respect and make sure everyone is OK before and after they get their allergy injections and medicine
There was a bunch of paperwork to do but that’s standard. Almost all the employees were attentive with a good bedside manner. They prescribed me some medication and explained options for down the road. …
No clear access for walkers. Had to fold up my walker several times to get thru. Did scratch test on me for allergies even tho I have fibromyalgia and many other illnesses that cause pain. Said that is what was approved by insurance. …
In town for a while for family emergency and found I am allergic to Las Vegas. Phone call returned within an hour. Was able to get a same day appointment. Met with Thomas Chu. He was very attentive and familiar with my monstrous …
Arianna was amazing. She explained everything very thoroughly and was super kind and patient. I look forward to coming back for my follow up
I have been trying to get an appointment so I can get a refill on my asthma medication. I have called 6 times in the last 3 weeks. Every time whoever answered the phone said they would give my message to the person who books appointments …
The office staff makes appointments for days they are closed. And the PA we saw was less than useless. The things he said to my already anxious child led her to eat fewer foods than she had been eating for years. I would NOT recommend this allergy clinic.
My child had a bad side effect to a medication they recommend for his asthma. Dr.chu ask me am I sure it was medication that cause the side effect. I told him, yes. Then Dr. Tottori told me he don’t think it was the medication that cause my …
Going to the doctor is the worst, but somehow the folks at Totteri Allergy & Asthma make it enjoyable. Special shout out to Dr. Chu (I’ve literally been seeing him for probably 7 years at this point). I also feel like they adhere strongly …
My visits to your office are always professional, fast, friendly. Ashley Bustos usually is the one who gives me my shots and is always very professional and quick. …
I’m technically giving Dr Tottori staff no star’s. The visit was short because he sent my son out yo have lab work done to find out what other allergies he has. That was two weeks ago to date. I call almost every day to get my son’s …
I was very pleased with this place and surprised to read the negative reviews. Las Vegas has extremely high allergy potential during the spring. Fortunately for me I went in July and when I told the nurse “You guys are busy!” because the …
No one ever returns your voicemail. Their excuse is, there is just too many voicemails that are left. I had called their office 6 or 7 times and left them 3 VM the past 2 weeks to follow up with them regarding a referral and no one got back …
The office is not helpful since I started my treatment they have not been able to get me a follow up appointment that is not months away. When I ask for an office manager they tell me there is not one available. The service they provide …
We’ve been patients of Dr. Chu’s for sometime now, and we will always continue to be. Everyone is incredibly helpful, knowledgeable, patient, and kind. Dr. Chu spends time with his patients and gives honest insight and diagnosis/treatment. …
I have been getting allergy shots here for 7 months. They don’t care about customer service. It’s a long process to get checked in for a simple allergy shot. Then when I go to check in today they print out a paper that says that I never …
I looked throughout Vegas for a reliable doctor after years of horrible experience finding a good doctor out here and usually just going to LA. I tried out Dr. Tottori and he was not only bee nice but also stayed and spoke with me for over …
Poor customer service. We took the whole day off work, took our son out of school for the day, drove half way across the whole state of Nevada to make it to our appointment. We got held up 25 minutes in construction outside of Vegas. which …
The dr. and staff were very friendly and took the time to explain everything that they were doing and ensured that my 6 year old son, who is autistic, was comfortable and happy the entire apt, including during the tests that they had to …
Doctor spent less than 5 minutes with me giving me 2 prescriptions and not telling me what it was for etc. He never asked where or who my pharmacy I use. When I was given my written medications by a office staff , I informed them Humana is …
I would like to recommend nurse Ashley. I always appreciate her calm demeanor and knowledgeable responses. To have this level of experience makes going to the “Doctor” less anxious. Please except my gratitude for having the managerial expertise to hire the top of the top nurse.
Awsome place staff is super friendly and the actually care about the patients. They do their best to make sure the patient is comfortable and understands what the procedure will be before, during, and after the appointment. Paperwork …
If I could give no stars I would. I was receiving allergy shots from this office for about a year or so. I went in to get an allergy shot one day, and the lady who brought me back to do the shot told me that my serum was a FEW MONTHS …
Tottori Allergy was my absolute last resort. I’ve been suffering from allergies, eye infections, sinus infections, and asthma for years. I’ve seen every type of specialist, been tested for every possible immune disorder known to man, and …
Not a very good experience with scheduling. I received from them a reminder thru the mail saying that they received a referral to call them to schedule. So, I called the office to schedule an appointment. I dont remember the name of the …
All staff members are always amazing and kind. Appointments are always on time. I’ve never had an issue over the last 2 years with both my children being patients.
My first appointment was yesterday and I received great service from Dr Tottori. His assistant Ariana was also very thorough and walked me thru every step.
I wish to commend your staff for the way everyone handled my problem the past week. Everyone I encountered at this office was courteous, patient, and friendly (Front office, medical assistants, the providers, and the check out person). …
Pre-COVID this place was great. I’m supposed to get a particular shot for asthma every two months. Last one was in April. I have called and called and called and I’ve gone to their website to attempt to make an appointment. Not once …
Front office staff was rude and short. When I was called back for my appointment, the nurse taking my vitals was clueless. When I did get in to see the PA, Thomas Chu, he was abrupt and seemed to be in a mood. As I was checking out, the …
Today I left work early for my appointment. There was a truck blocking the parking lot entrance so I ended up being 3 minutes late for my appointment time. They refused to see me, said there’s no exceptions. I asked to speak to the person …
The wait time is tragic. It has been 30 min and i am still waiting for an just an allergy injection.
Most of the staff have been lovely, the Physician’s Assistants are spectacular. I have had a few issues like them miswriting my number and not being able to call back on an urgent matter that landed my son in the E.R. That was in no way the …
I’ve been coming here since last year…No one could ever be reached when called, a few front desk staffs are super rude… and when you have an appointment you’d still have to wait at least over an hour of your appointment time to be …
I was there for 3 hrs. I spoke to humans and had the procedure (allergy test), which was all maybe 30 minutes total. Saw Mr. Tottori one time (5 minutes at most) but kept getting told that we would be coming to discuss my results and …
We are here for my daughters first appointment. We arrived 45 minutes early to fill out paperwork. There was a tiny business card advising us to text upon arrival and wait in our car. I texted the number, as instructed, but after 5 minutes, …
I was courteous and showed up on time for my appointment. An hour later and i still had not been called back. Multiple patients showed up for appointments after me, not for allergy shots, and were taken back before me. I will no longer be visiting this clinic for their services.
We started our appointment with Ashley. She was amazing with my daughter! Then had our visit which was one of the best we have ever had! The staff was as sweet and kind as they could possibly be! We would be lost without them because my daughter enjoys going to this office!
First time to call to make appointment , spoke to claudia at customer service but dang she was rude as . Hoping the office will not be like that
Dr. Tottori and Thomas Chu are absolutely THE best. I keep missing appointments because I can’t always get off work to get my bi-monthly injections and Thomas came through for me yet again to get me in on a busy Saturday. I was a mess 4 years ago on my 1st visit and Dr. T became my ‘miracle doctor.’ Thank-you both.
The office was very clean and the office staff was very nice and patient the doctor was very patient with my little one who was all over . My little one was nervous about his appointment but the staff made him feel safe and took very good …
Horrible customer service , something was wrong with my referral and she explained it twice I still didn’t understand what she was talking about , i said could you please call the pediatricians office . The lady said no that it’s my …
Walked in and right away temp was checked and mask wearing is forced. Then staff was worried about people count and mask over service it is a joke all of them believing in fear
I entered being greeted and screened which is fine. The problem is my appointment was 9:15 and I made it there as a new patient who did not know the area 5 minutes late. Mind you there’s a sign on the front door that says to walk around …
I’ve been waiting on my medicine since October 2021. All you’re allowed to do is call and leave a message. No one calls back. It’s a joke. The condition I have can be deadly if I can’t take my shot right away. My insurance has called and …
I had a recent visit at Tottori Asthma & Allergy at the Charleston location. I arrived 10 mins ahead of my 1:15pm scheduled visit. We were greeted by a staff member that checked our names and temperature. She was pleasant. While checking in …
They were all nice and fast. The clinic is clean and looks professional. The front office staff can use a bit more work. No eye contact, talking with others while they help you, etc. The doctor was really great and straightforward along with his assistants.
I just had my first appointment with Dr. Tottori to assess my sinus issues and potential allergies. His staff took great Covid precautions and ran like a well oiled machine – one to check you in, one to get your patient info, one to take …
First time visiting for therapy, left us in the waiting room for an hour on it FIRST visit after we signed in, then talked down to us like we’re stupid for not knowing their procedure. ON OUR FIRST VISIT. Definitely going to find a …
Wow, today was my first visit to Tottori Allergy & Asthma and I am very impressed! From the time I stepped through the front door til the time I left, I felt like they all had my best interest at heart. 💜 They are very thorough, they listen …
Medical offices should use this one as a model. It’s the first office I felt safe in.
Staff was extremely cordial and very professional. Everyone was masked and …
Absolutely a nightmare office. Do not come here. They dont know what they are doing with prior authorizations. No one in the office talks to one another. When you are given misinformation by the staff and bring it to the attention of the …
This place is awful. My significant other and I have been coming here for over 4 years now and it has gradually declined over that time. Staff refuses to work with you and are generally unpleasant. Appointments are 4 months plus out so …
Who the FAQ makes babies where masks???
The rudest front staff
Appt at 10am – they call to make sure we won’t be late- and at 10:45 we are …
My child has severe eczema and was hospitalized for 4days during Thanksgiving this year. I waited 3 months for our appointment. We were 20mins late due to me having to fight my child to get her in the car because of her symptoms. I tried …
I’m sooo very disappointed in the service I received today by the front office staff and head nurse! They all need to be retrained on how to have customers service ! Everyone need to learn how to communicate to listen and not respond …
From beginning to end, everything about my first visit was mind-blowing. I interacted with Jennifer when I dropped off my serum on Monday and again today. She was great! The nurses were amazing too! I only remember Ashley’s name, but I …
Excellent first time office visit at Charleston location..
They were able to see me 15 minutes earlier than my scheduled appointment time after only waiting 5 minutes once I arrived. …