Northern Virginia Electric Cooperative Reviews ( 182 )
Should be against the law to cut power in middle of winter. It’s inhumane. I don’t care how much you owe. Between covid, and inflation…cmon man…you don’t know who has health issues..
Zero stars if I could. They switched systems and didn’t tell anyone anything about it. It cancelled my auto pay and made my account late. No late notices or anything and when I asked they said it’s electronic. Like HELLO if you’re about to …
I have called 3 times the first 2 times I was hung up on 3 time 20mins
unacceptable if that the reputation you want to show keep doing what you doing discussed and pist
It’s fine I’ve never had any major issues with them that’s not to say it’s great cause its not but I don’t think it’s as bad as people say it is but that’s based on my experiences
What is wrong with the website? Fire the webmaster. This is ridiculous. Ever which way I try to log in is blocked; tried changing the password, another error. Ridiculous!
NEVER before have i experienced customer service so awful. The rep was Extremely rude. Had to hang up before the call finished.(keep in mind i’m not even a customer yet, i just called to get everything set up.) RUDE RUDE RUDE
Novec service and restoration of service is awesome. In my neighborhood so quickly. We have lost power a couple of times and Novec is right on it, turning us back on quickly. Novec is amazing, thank you.
Website has technical issues which need to be addressed and phone numbers only for automated reporting of outages. No ability to talk to a person or get information on regarding billing issues.
Received notice a rhododendron bush was obstructing the meter and needed to be trimmed. I cut the entire bush down below the meter right before we went on a week’s vacation. Came back to find NOVEC chopped it down to the ground!
I have dealt with almost every utility company in the DC metro area and NOVEC is by far the worst. It is nearly impossible to talk to someone on the phone. Awful.
Power went out on Easter in the morning I was able to call they gave me an automated message that told me when it would be fixed I also went online and it showed what was the cause of the damage(animal). The power was restored in about half an hour.
They don’t even deserve a one star seriously Garbage electric company
this is the most disgusting utility company I’ve ever dealt with in my life. can’t wait to move out of the area so I’m no longer forced to use this nasty company.
These places are terrible. When are people gonna start doing their job?! If I HAVE to pay through automated machines….then how does anyone work there. Really tired of this place and many others not doing their job. Pretty sad I can’t even …
Huge shout out to George and the crews at NOVEC who saved the day yesterday for my best friends wedding. If it wasn’t for you guys we don’t know what we would have done! Thank you so much!
Worse service company ever didnt pay bill on time shut off power i paid the bill but no.one was in the office after 6pm??? I have 3 kids it was 20 degrees outside last night, dont move any where with novec.
Second outage in less than a month?! I didn’t realize utility providers in NoVA were becoming like South Africa’s. Should we start expecting daily load shedding here as well?
I have read all the comments about Novec,I just move to Centreville.Hiw is possible that they are charging 57$ apart from the consume. So they are taking our money , I was using Dominion and I never had a problem because they only bill what …
Extremely rude and uncaring customer service. They are not concern with customers issues, even when they are the result of the problem. They will leave you without power until it’s convenient for them. This company is absolutely worthless and even a star rating is one more than they deserve.
After losing power last night due to the storm and high winds, it was restored within a couple of hours. My disabled Mother lives with me. Without power, which also means no water because we operate on well water with an electric pump, it’s really tough on her. Thank you, Novec, for restoring our power so quickly’
I wouldnt even give them one star, but I had to. Unfeeling worst customer service people. The supervisor’s are the worst to. They could care less about your problems. They have you over a barrel and will hang you out to dry with it. I …
This is the absolute worse company when dealing with electric, care lies to you, they don’t notify you of billing issues, and the charge you for something you don’t even use. Once my lease is over I’ll make sure I don’t live in an area supported by these idiots.
We called in Friday at 4:30pm due to confusion between Dominion and Novec. Moved new to Fairfax area, and 90+ degree temperature in August 2nd, they asked us politely stay without power for the weekend.
I have been a NOVEC customer for 30 years. The service is excellent. NOVEC always responds quickly to restore power and helpful whenever I contact them.
Thank you for all the hard work of novec employees! We were without power for the last day or so, nothing at all traumatic as some are making it seem. Luckily we are prepared for times like this, unlike alot of the less intelligent people …
NOVEC has signed us up for a contract we never agreed to, They automatically renew the contract without our consent and required a 150$ early termination fee.
We need a politician to finally stand up to these monopolies that have been created and offer people a choice. I would guarantee their performance, prices, and service would improve dramatically.
Don’t not trust this gas supply company. They switched my gas supplier without my permission. They tried charging me money to cancel before they even took over the account. Now the public utilities commission and BBB is now involved. This company is not trustworthy
All the 1 star reviews are pretty accurate… The field crew is awesome, the inside crew is a completely different story. Read all the 1 stars and know that as of today they’re still accurate. One would think as a co-op, they would listen to us.
Dont be late on the bill. They have no payment extension or assistance. Do you have a slow down period in the winter time with your employer? Struggling slightly to pay your bill? Well be happy to know Novec could give a *#^#^,×
I would like to get a petition for Novec to be removed. Please respond to sign this petition. I will post an email address upon interest to remove Novec. …
No any notice before disconnecting power.
I was doing automatic payment every month.
They did not notify me despite the problem arising from their systems. …
This is the biggest joke of a company that I’ve ever worked with. Fees for everything, your bill is late if it’s not paid 3 days before the DUE DATE, and customer service is rude. They also are extremely expensive for no reason other than …
HIP HIP HURRAY, 2 THUMBS UP and a Trendous SHOUT OUT for NOVEC! Today, Sunday, 21 July 2019, the last day of this horrid heat wave (with a heat index of over 110 degrees!, says the weatherman) We lost power, at approximatley 10:30 am, in …
Shady, this company is the biggest BS. My bill came and I saw that they charged me over $500 and they stated all BS things like supply expense, other charges what the hill is other charges?? I know the duration is $60 as it’s stated in the …
Fix your customer service, ASAP. Called to start service 5 minutes ago under my fiancé’s name. She said he had to be on the call in order to do so. I told her no problem I’ll dial him in right now. She said “no, you need to call him and …
So they wont allow you to talk to someone on the weekend! They have a automated system that is not helpful. You would think they would have a way to tell them that a transformer blew up on my street other then a computer. I hate talking to …
Payed my bill at 5 in the morning before they opened. Thinking that it would be good to go when I got home and power was still off. I worked from 7am to 7 pm. They open at 8:15am and the power is still not on. How is the power not turned on?
I am appalled from their lack of customer service. Deposits made on accounts are not refunded within a year, no matter what anyone says, according to their policies. …
My first google 1 star review goes to you, novec. I had to be moved to a different apartment on move-in day. I hadn’t even moved in or seen my apartment yet, and they charged me the $40 set up fee for the first apartment…that I didn’t …
The website is something out of 1998. It never works. It is impossible to navigate. Their systems needs major upgrades. Customer service is rude and unhelpful. I wish there wasn’t a monopoly in this area because I would take my service elsewhere in a heartbeat.
Our entire housing development went 29 hours without power. After the first 20 hours, I finally called NOVEC because I was unsure if they knew of our outtage, and they didn’t even want to know where I lived. “We’ll get to you!” Was more …
My husband and I have been customers with NOVEC going on 13 years. We live on Bull Run Mountain and occasionally falling trees have taken down lines. One expects this living on the mountain. NOVEC consistently trims branches and will do so …
I have never had a bad experience with Novec and I have been a customer of theirs since 1997. They recently processed a change of service for me and whenever I call with a question, they are always very helpful. I appreciate that in a …
Truly the worst electric company I have ever had to use. Not only is the electricity EXPENSIVE (the most expensive electric company we have been forced to use), the staff isn’t properly trained and give faulty information. Even if you …
Terrible Company. if you miss a payment or two be prepared to get disconnected without any warnings. When the collectors comes to your property he heads straight to the shut off switch, he’ll post his sign that he came in for a collection …
The customer support representatives I’ve spoken to have been kind and helpful. They are also prompt in answering, I’ve not experienced long hold times like I have with my previous electric utility company.
Half the lights in my house began to flicker and cut off, found no issue with the wiring inside my home. I called the main number and followed the prompts to leave a message with the service team. I was called back in less than 40 min. I …
I manage a shopping center and we have a brand new accounting software system. There was a cliche in the system and last months invoices were not paid. I called NOVEC and explained what happened. They refused to give me any sort of grace …
Very rude customer service, overcharged in excess of $341 and $181 and was told that they could not refund my $341 even though the original bill was $181. Then was told that a check of 181 will be mailed after 10days. I never received that …
From working there to being a customer I can tell you that these guys could care less about any of their consumers. Unprofessional and rude along with a attitude of “you dont have a choice”. …
Very rude customer resp. Who are you to tell someone you don’t have a choice.bill was taken out of my account twice for the same month and the said that they cannot refund one of the payment. When I ask to speak to the supervisor she said that the supervisor wil call me back in 2 business days. Very rudevery bad customer service.
Lost power because a tree fell through the power line to my home during winter storm Riley. NOVEC’s automated reporting system made it easy to report the outage. I left them several messages, which they called me back within 15 minutes, …
It’s Friday morning. Normal business hours. They refuse to turn on my house’s electricity till Monday. So my family will be without electricity for 3 days because “they dont have anyone to do it today and have no emergency service” This is …
They charged me twice this past month and when I called they gave me a explanation that I was enrolled in automatic payment and I made a manual payment as well. That’s true I did pay manually thru the site, but I was never notified that I …
The worst customer service I have ever experienced.
The 2 representatives I talked to turned defensive as soon as i spoke my inquiry instead of trying to understand my current situation (billed for the month …
I can’t wait to move out of the area so I’m no longer forced to use this corrupt company. They completely rip off their customers. If I wasn’t living in an apartment complex that forced me to use them I never would. I absolutely hate this …
20 yr member. Concern about right of way maintenance this year. Got a prompt call-back, knowledgeable field supervisor on the line; helpful without promising anything just on my description. Going to follow up with an onsite review since i …
I provided automatic payment information for my bank account on June 13, 2017. I received indication that my account had been successfully set up for automated payment. Believed NOVEC would charge me for all monies due at next due date of …
Everyone should be aware of the fact that when you do an online payment, it can take over a week to post to your bank account (9 days in my case) so if you aren’t paying attention and your check bounces, they will charge you $35 for the …
To be honest, they don’t even need a one star. I moved here from Alabama like 8 months ago, and this company is by far the worst thing I encountered here. I feel they are very sketchy, me and my wife have a long history of paying everything …
NOVEC closed the payment center at 14500 Minnieville road Woodbridge VA and they replaced that with two automated kiosks payments that DO NOT WORK. Here is my question.. Is this a way to make customers that you used to make payments at that location to all have late payments when paying their electric bills?
This is the most disgusting utility company I’ve ever dealt with in my life. They immediately disconnect your service if you are late and have ZERO options for payment arrangements. Then, if you receive a disconnect, they charge you an …
Absolute lack of customer service. Loooooong wait times on the phone. Rude customer service personnel. I don’t see where this company gets the “cooperative” from. FUNNY.
I want to take a minute to give a 5 star review to the NOVEC customer service team, and most specifically to George and the on site guys who assisted myself this past Saturday morning. …
Deserves 0 stars. Worst customer service. The website is the most confusing and out of date
Paying system I’ve ever seen. They take my money more than once multiple times …
Could someone explain this to me? I have been a loyal,paying customer for 15 years. Late July woke up to find my computer was knocked out and thought it was a power surge due to weather. Only to learn there were Novec repairman on community …
Completely shocked by NOVEC’s refusal to turn on my electricity during COVID-19. I just moved and submitted a request to setup service. I hadn’t heard back so I contacted them the next day. They refused to send someone out to start my …
Very happy with my experience with NOVEC. Recently moved into my new home. Placed a call to NOVEC a couple of days ago regarding a problem with dimming lights when too many devices were running. Within 20 minutes a service man had arrived …
The phone message service does not always work. Outage on a weekend we could not get through for 8 hours. Also when asked to leave a call back Yes or No it would not recognize the voice message.
Unfortunately it said 10 minute wait time. Three minutes of ads, then said 12 minutes. Wait three minutes, now 20 minute wait. My original 10 minute wait time? I was still waiting. Phone timer said 45.03 and now NOVEC wait time is now 45 …
Customer service is terrible they dont answer phones and rarely do call backs been on the phone 3 hours waiting for someone to pickup just to ask about charges on a bill. Horrible
Getting ahold of customer service is an absolute joke. I’ve tried to call for 3 days in a row now. Estimated wait times keep increasing the longer you sit on the phone and wait. Last try I finally elected to have them call me back at their first availability, well that was 2 days ago and still haven’t heard back.
How can you tell me it’s a 85min wait and then 12mins later you tell me it’s a 94min wait and then 21mins later you tell me it’s 108min wait!!! Ugh I don’t earner to have top user this company for or electric but have no choice!!!!!
Shouldn’t it be a surprise that a complete stranger can open a utility account at YOUR address?
NOVEC does not require any documents (ownership or rental lease) nor deposit nor …
Horrible customer service, condescending, and unhelpful. Poorly managed company that’s better at delivering brownouts and blackouts than it is customer service.
NOVEC is the worst company to deal with. I called to put the electric in my name a week before closing. Well the closing date was postponed. I called to stop service and they wanted to stop service 7 days later. Therefore the house was …
This lady Darlene Stewart call me after I send a Email. She is a really nice person Im very Thanks full with her thanks darlene for be there we need good people like you💪🏾 …
I had signed a new lease on an apartment. I called to set up service the day the lease starting. I ended up canceling the apartment before I ever moved in and called NOVEC well ahead of time to cancel the service request. They did cancel it, however I still received a bill for $40. Insane.
have been waiting for damn near 3 hours for them to answer the phone and the estimated wait time only kept going up than going down. Been two days now i have been waiting for them to call me back since i been “on hold” on a list and no one ever gets back to you. Worst customer service ever!
Their customer service was horrible. When signing up for new service, everything was great. Was told incorrect info about when the service was supposed to start during that call. They told me a set time frame when I called to start service. …
Inhale been trying to connect services for 3 days now. I stay on hold for hours then get disconnected. I also add my phone to the call back system, but never get a call back. still on hold day 4, started with I am 56 minutes to be served, now I am up to 65 minutes in line.
My experience has always been positive with novec in the last year I’ve been a customer. It was easy to set up my account and the few times I have called there was no wait time. I also rarely have power outages so that’s also a huge plus for me. I do think their website could use an update but for me at least it’s functional.
Poor service! Ridiculous I’ve been trying to get in touch with a representative for the past 3 days 🙄 been leaving voice messages and no response! My waiting time doesn’t drop the 85 mins! Its either that or they hang up for no reason!!!!!!! Highly disappointed about this service….. …
Frequent lights flickering and power “hits”. Called electrician to check panel. He found no issues, then looked at the meter box outside. Found that the neutral wire had partially pulled out from lug (see photo). Left a voicemail for …
I have been a member of NOVEC for over 30 years. In the 30 years I have had them, our power has gone out maybe 5 times. The customer service has never been an issue and when they give a time frame for a fix, it is met.
After waiting on the line for over an hour the representative I spoke with, Robin (who refused to give out her last name or customer service ID) refused to allow me to terminate my spouse and my service, because he was unavailable. My name …
Ja, now I can understand the low review rating. Yes, indeed. Very unprofessional call system. We moved to NoVa just recently and cant believe this poor service provider as a Electrical Company
I was charged a late fee even though my account has been on autopay since the day I moved – I can’t get a hold of anybody on the phone or by email. If anybody has suggestions on getting a hold of a human on the phone, please share the contact info
This has to be the worst customer care system ever created. You can never get a live person, you cant start service on the online portal, the wait time is over an hour, most people in this area cant have their cell phones on them while …
All power companies sucx. Regardless if it is Dominion or Novec or XYZ, they just care for their profits. Putting it aside, my wife and I moved into our new home in Leesburg and got our 1st bill. It is a shocking $110 for just 2 persons and …
Boy…there sure are some bitter people on here that DO NOT listen to the customer service staff members when they speak on the phones. I have NEVER had a negative experience when contacting customer service EVER!! hey have always been …
I haven’t even started my services with NOVEC and I can already tell they’re going to be a nightmare to work with. My husband and I have been trying to start services with the company for about a week now. We’ve called, left messages, tried …
Customer service is BAD. If one of the NOVEC geniuses is reading this, thanks for changing the web account access with NO notice and not keeping any of my login info so I had to do everything ALL over again. Also, thanks for changing my due …
I have been trying to talk to them since August to be able to connect my electricity service once they called, I sent my information and everything then they said to call us back I tried and tried, it is not possible, it is so difficult to communicate by phone
I’ve been trying for two days trying to get in touch w/ ANYONE (by phone or at the Loudoun location) to sign up for a new account. Moving from out town. They will cause u a huge headache for something very simple. Very frustrating
Horrible customer service. I was enrolled in auto pay with novec eBilling but recently they updated to smartHub. It didn’t transfer my auto pay. There was no communication about this change. Now I’m being charged extra fees. Very disappointed!!!
With Dominion Energy, you can stop/start service online. Novec is stuck in the stone age with call in-only stopping of service. The wait time on the phone is ridiculous for such a simple task.
Worst power company I have ever dealt with. The smart hub joke has cost me hundreds in late fees because they cannot get their auto billing together. By far the worst power company. Stay in an area with Dominion if you can.
Zero stars. I went in person to set up new account, because their phone system is useless (3 hour wait times). They only take payments at this huge building really? I have to stand inlinne to get customer service to email me ap I can give them a number so they can call me to set up an account…. ok….
This one star google should remove this option . This is the worst electricity company ever. This company is DICTATOR they do what they wanna do without your consent and they don’t care if you’re sick using electric machines or not. They …
No human to talk to
Customer service can not be used. You get the round about through a mase of computer failure. I’m disabled and I had too drive to the Lomond drive business to pay my bill. I am grateful for the lady there who helped me.
Customer service is hideous now with Stupidhub. tried to register gave up. need customer service but finding option to speak with agent is very hard to reach in phone options. have been on hold for 10 minutes and according to automated …
Canceled my auto pay with NO NOTICE. Now they are threatening to shut off service and their new dumb portal doesn’t work. Terrible company. Terrible service. And VA thinks it is OK to give these terrible companies monopolies on the electricity market. What a joke. Maybe I’ll move.
An absolutely terrible company, they will charge you outrageous hidden fees when you end your service with them, they will leave you on hold for up to a hour even if you call first thing when they open, their representatives are unhelpful, and they are bad communicating your bill. I’d give them zero stars if that was an option.
Changed the billing system with no notice. Autopay was not set up correctly. Even when I did set it up, it was not successful. At this point, I might as well just check it every month because the system is broken. I checked my account just …
Well done on quick response and restoration of power within 1 hour of reporting. This has been the norm for our area of frequent power outages. Thank you for the efforts and reliable service from your entire team.
Changed their billing service with no notice. Got an email stating that I was late even thought I am on AUTOPAY. I guess changing the billing service deleted all my auto payment information. Tried to call and ask and was put on a loop like …
I have tried for several days to call NOVEC to cancel service only to be placed on eternal hold. Wait time starts at 77 minutes, on hour and 20 minutes later, the wait time is now 92 minutes. I tried online but that service was not …
Moved out 2 months ago and disconnected service, still getting billed monthly, no way to contact them and I have been calling and sending email requests. Worst electric service provider ever…unfortunately they link your account with your …
How is this a real company like… You provide power for everyone and you guys are really about to have me sit in a dark house with no power?……… JUST ANSWER THE GODAMN PHONE… Like what is going on? How is this company still …
Starting with 3 stars…. and that approval rating is going to fall with the time I spend on hold. On my second attempt today, it started off at 103 minute wait time. 35 minutes later, my expected wait time is 109 minutes. On my first …
Had trouble getting through on the phone so I went to talk about my account. The ladies were all very helpful. They explained that they have a new system and they are working out the glitches. My problem was forwarded to a supervisor …
NOVEC, despite being a co-op, in my opinion couldn’t care any less for its customers. They switched customer portals and didn’t inform customers until after the fact that their automatic bill pay would NOT transfer. So myself – and many …
An utter and absolute disgrace of a company. Customer service is atrociois and they introduced a new payment system without notifying me, effectively canceling the auto pay I had set up for the last several years. This caused a missed …
This company had previously made one attempt to process a payment of mine and due to insufficient checking account funds at the time did not process it. Instead of any notification, I was automatically assessed a late fee, when I could have …
I didn’t really have any problems until I needed to disconnect my services because I’m moving. It’s nearly impossible to contact someone from the company, which the only way to disconnect services – you can’t just log in online and cancel. …
Your automated phone system for customer service is stuck in a loop when you want a representative. If you press 4 and then option 2 not to get automated service it hangs up on your and if you press 1 instead you are taken back to the main …
No emergency dispatch and don’t give a second to transfer account to the new owner insted they take out whole meter and tell new owner to call customer service again for the installation, even though I called one week before and scheduled …
Should be against the law to cut power in middle of winter. It’s inhumane. I don’t care how much you owe. Between covid, and inflation…cmon man…you don’t know who has health issues..
Zero stars if I could. They switched systems and didn’t tell anyone anything about it. It cancelled my auto pay and made my account late. No late notices or anything and when I asked they said it’s electronic. Like HELLO if you’re about to …
I am calling more 10 times no responding me
They do not offer payment plans and will cut off electricity in the middle of winter. This company doesn’t care
Loansharky
Archaic company
Good customer service
Bad customer service and bad service
Just the absolute worst.
Unhelpful.
These guys are just the worst…. thats all
1 star is being generous
Terrible company. Outdated.
The website is always down and inaccurate.
Good company, responsive to requests.
By far the worst electric company.
Very rude charged 200 deposit to initiate services!
Their Customer service is terrible and we kept on going in loops.
Never notify customers of planned outages.
It is worst the company in the world. One stat is a waste.
Always responsive to requests and the rare outage
This corporate is one of the most un -compassionate of all.
They are extremely responsive during weather outages. Thank you!
Extremely rude customer service, they dont care about their customers at all, if I could I would give them a negative star
power always goes out. literally hate it here. slow response time
I do not know why this company is allowed to be an electric service provider. They should be petitioned out.
Very bad service l!
Very corrupted company with extra BS charges. Soon they will be replaced with solar power system
I need the power back i got 30 hours Wait for NOVEC that’s not fair
Very happy with this company.Being with their service for over 25 years.
Garbage electric company. Ludicrous fees because of mistakes made in their out-of-date payment system.
Novec doesn’t care about customers. They are not willing to help customers out with payment arrangements nor do they care about customer service.
Long wait time on phone.
The worst. I was billed $350 about a year after I moved out of a rental. This happened in 2010, but I’ll never forget.
I sent a payment of $151, next thing I know, my electricity will be turned off because they thought i paid $1.51.. TERRIBLE JUST TERRIBLE
I never had any problems with their service. When I called to transfer service to another address, I had no problems.
Website is always down. Clearing cookies and so forth does not help. Fix the site. It is very frustrating.
I always have a great time when I go to this office and pay my monthly bill. The staff is really kind and helpful.
I have called 3 times the first 2 times I was hung up on 3 time 20mins
unacceptable if that the reputation you want to show keep doing what you doing discussed and pist
Amazing power company. Super reliable and highly rated by JD Power. One of the best in the nation every year.
It’s fine I’ve never had any major issues with them that’s not to say it’s great cause its not but I don’t think it’s as bad as people say it is but that’s based on my experiences
The website is non functioning, and when I called customer service about it they essentially told me “idk try again later I guess”
What is wrong with the website? Fire the webmaster. This is ridiculous. Ever which way I try to log in is blocked; tried changing the password, another error. Ridiculous!
I will give 0 start if I could
Another Horrible utility company only out to milk your dollar.
Waited on hold for over 2 hours.
NEVER before have i experienced customer service so awful. The rep was Extremely rude. Had to hang up before the call finished.(keep in mind i’m not even a customer yet, i just called to get everything set up.) RUDE RUDE RUDE
Horrible customer service difficult to speak any agent
Novec service and restoration of service is awesome. In my neighborhood so quickly. We have lost power a couple of times and Novec is right on it, turning us back on quickly. Novec is amazing, thank you.
Website has technical issues which need to be addressed and phone numbers only for automated reporting of outages. No ability to talk to a person or get information on regarding billing issues.
It should be called Northern Virginia Electric UNION. This is not a cooperative.
Received notice a rhododendron bush was obstructing the meter and needed to be trimmed. I cut the entire bush down below the meter right before we went on a week’s vacation. Came back to find NOVEC chopped it down to the ground!
Power out,system gives conflicting updates. Just wondering will service be restored today,or another lie??
I have dealt with almost every utility company in the DC metro area and NOVEC is by far the worst. It is nearly impossible to talk to someone on the phone. Awful.
Power went out on Easter in the morning I was able to call they gave me an automated message that told me when it would be fixed I also went online and it showed what was the cause of the damage(animal). The power was restored in about half an hour.
Overcharged on our last statement through automatic bill pay and checks go out once a month. Billing software needs improvement
They don’t even deserve a one star seriously Garbage electric company
this is the most disgusting utility company I’ve ever dealt with in my life. can’t wait to move out of the area so I’m no longer forced to use this nasty company.
These places are terrible. When are people gonna start doing their job?! If I HAVE to pay through automated machines….then how does anyone work there. Really tired of this place and many others not doing their job. Pretty sad I can’t even …
Left us powerless for 3 days mid-winter because they lost our account information submitted online. Can’t think of a worse-run company.
Huge shout out to George and the crews at NOVEC who saved the day yesterday for my best friends wedding. If it wasn’t for you guys we don’t know what we would have done! Thank you so much!
After waiting over 2 hours I got hung up on in less than 5 minutes because they hit their mute or hold button.
Worse service company ever didnt pay bill on time shut off power i paid the bill but no.one was in the office after 6pm??? I have 3 kids it was 20 degrees outside last night, dont move any where with novec.
I would give 0 but there no options for that🤬 …
Second outage in less than a month?! I didn’t realize utility providers in NoVA were becoming like South Africa’s. Should we start expecting daily load shedding here as well?
I have read all the comments about Novec,I just move to Centreville.Hiw is possible that they are charging 57$ apart from the consume. So they are taking our money , I was using Dominion and I never had a problem because they only bill what …
Extremely rude and uncaring customer service. They are not concern with customers issues, even when they are the result of the problem. They will leave you without power until it’s convenient for them. This company is absolutely worthless and even a star rating is one more than they deserve.
After losing power last night due to the storm and high winds, it was restored within a couple of hours. My disabled Mother lives with me. Without power, which also means no water because we operate on well water with an electric pump, it’s really tough on her. Thank you, Novec, for restoring our power so quickly’
Called cause of a power outage. Horrible service. But the have no problems charging the fees they charge. Like everything else. Unbelievable.
I wouldnt even give them one star, but I had to. Unfeeling worst customer service people. The supervisor’s are the worst to. They could care less about your problems. They have you over a barrel and will hang you out to dry with it. I …
This is the absolute worse company when dealing with electric, care lies to you, they don’t notify you of billing issues, and the charge you for something you don’t even use. Once my lease is over I’ll make sure I don’t live in an area supported by these idiots.
We called in Friday at 4:30pm due to confusion between Dominion and Novec. Moved new to Fairfax area, and 90+ degree temperature in August 2nd, they asked us politely stay without power for the weekend.
I have been a NOVEC customer for 30 years. The service is excellent. NOVEC always responds quickly to restore power and helpful whenever I contact them.
Thank you for all the hard work of novec employees! We were without power for the last day or so, nothing at all traumatic as some are making it seem. Luckily we are prepared for times like this, unlike alot of the less intelligent people …
NOVEC has signed us up for a contract we never agreed to, They automatically renew the contract without our consent and required a 150$ early termination fee.
We need a politician to finally stand up to these monopolies that have been created and offer people a choice. I would guarantee their performance, prices, and service would improve dramatically.
Don’t not trust this gas supply company. They switched my gas supplier without my permission. They tried charging me money to cancel before they even took over the account. Now the public utilities commission and BBB is now involved. This company is not trustworthy
All the 1 star reviews are pretty accurate… The field crew is awesome, the inside crew is a completely different story. Read all the 1 stars and know that as of today they’re still accurate. One would think as a co-op, they would listen to us.
Dont be late on the bill. They have no payment extension or assistance. Do you have a slow down period in the winter time with your employer? Struggling slightly to pay your bill? Well be happy to know Novec could give a *#^#^,×
I would like to get a petition for Novec to be removed. Please respond to sign this petition. I will post an email address upon interest to remove Novec. …
No any notice before disconnecting power.
I was doing automatic payment every month.
They did not notify me despite the problem arising from their systems. …
This is the biggest joke of a company that I’ve ever worked with. Fees for everything, your bill is late if it’s not paid 3 days before the DUE DATE, and customer service is rude. They also are extremely expensive for no reason other than …
HIP HIP HURRAY, 2 THUMBS UP and a Trendous SHOUT OUT for NOVEC! Today, Sunday, 21 July 2019, the last day of this horrid heat wave (with a heat index of over 110 degrees!, says the weatherman) We lost power, at approximatley 10:30 am, in …
Shady, this company is the biggest BS. My bill came and I saw that they charged me over $500 and they stated all BS things like supply expense, other charges what the hill is other charges?? I know the duration is $60 as it’s stated in the …
Fix your customer service, ASAP. Called to start service 5 minutes ago under my fiancé’s name. She said he had to be on the call in order to do so. I told her no problem I’ll dial him in right now. She said “no, you need to call him and …
Power out and unable to reach anyone to fund out what the issue is
So they wont allow you to talk to someone on the weekend! They have a automated system that is not helpful. You would think they would have a way to tell them that a transformer blew up on my street other then a computer. I hate talking to …
The ladies that answer the phone are so rude and nasty and don’t need to answer phones! Simply disappointed this is not normal of how rude they are!
Payed my bill at 5 in the morning before they opened. Thinking that it would be good to go when I got home and power was still off. I worked from 7am to 7 pm. They open at 8:15am and the power is still not on. How is the power not turned on?
I am appalled from their lack of customer service. Deposits made on accounts are not refunded within a year, no matter what anyone says, according to their policies. …
My first google 1 star review goes to you, novec. I had to be moved to a different apartment on move-in day. I hadn’t even moved in or seen my apartment yet, and they charged me the $40 set up fee for the first apartment…that I didn’t …
The website is something out of 1998. It never works. It is impossible to navigate. Their systems needs major upgrades. Customer service is rude and unhelpful. I wish there wasn’t a monopoly in this area because I would take my service elsewhere in a heartbeat.
Our entire housing development went 29 hours without power. After the first 20 hours, I finally called NOVEC because I was unsure if they knew of our outtage, and they didn’t even want to know where I lived. “We’ll get to you!” Was more …
My husband and I have been customers with NOVEC going on 13 years. We live on Bull Run Mountain and occasionally falling trees have taken down lines. One expects this living on the mountain. NOVEC consistently trims branches and will do so …
I have never had a bad experience with Novec and I have been a customer of theirs since 1997. They recently processed a change of service for me and whenever I call with a question, they are always very helpful. I appreciate that in a …
Truly the worst electric company I have ever had to use. Not only is the electricity EXPENSIVE (the most expensive electric company we have been forced to use), the staff isn’t properly trained and give faulty information. Even if you …
Terrible Company. if you miss a payment or two be prepared to get disconnected without any warnings. When the collectors comes to your property he heads straight to the shut off switch, he’ll post his sign that he came in for a collection …
The customer support representatives I’ve spoken to have been kind and helpful. They are also prompt in answering, I’ve not experienced long hold times like I have with my previous electric utility company.
They are literally the worst company ever….. Right up there with the DMV!!!
I’m only reviewing cuz I feel bad they have such a negative rating! I’ve never had an issue with them and we rarely lose power. That’s a good thing!!
Half the lights in my house began to flicker and cut off, found no issue with the wiring inside my home. I called the main number and followed the prompts to leave a message with the service team. I was called back in less than 40 min. I …
I manage a shopping center and we have a brand new accounting software system. There was a cliche in the system and last months invoices were not paid. I called NOVEC and explained what happened. They refused to give me any sort of grace …
Very rude customer service, overcharged in excess of $341 and $181 and was told that they could not refund my $341 even though the original bill was $181. Then was told that a check of 181 will be mailed after 10days. I never received that …
Absolutely horrendous service. Waited on hold for 1 hour only to be disconnected the moment that a representative answered.
Good customer service experience, everyone I have spoken to was able to help with any issues I had. …
From working there to being a customer I can tell you that these guys could care less about any of their consumers. Unprofessional and rude along with a attitude of “you dont have a choice”. …
Very rude customer resp. Who are you to tell someone you don’t have a choice.bill was taken out of my account twice for the same month and the said that they cannot refund one of the payment. When I ask to speak to the supervisor she said that the supervisor wil call me back in 2 business days. Very rudevery bad customer service.
Lost power because a tree fell through the power line to my home during winter storm Riley. NOVEC’s automated reporting system made it easy to report the outage. I left them several messages, which they called me back within 15 minutes, …
It’s Friday morning. Normal business hours. They refuse to turn on my house’s electricity till Monday. So my family will be without electricity for 3 days because “they dont have anyone to do it today and have no emergency service” This is …
They charged me twice this past month and when I called they gave me a explanation that I was enrolled in automatic payment and I made a manual payment as well. That’s true I did pay manually thru the site, but I was never notified that I …
The worst customer service I have ever experienced.
The 2 representatives I talked to turned defensive as soon as i spoke my inquiry instead of trying to understand my current situation (billed for the month …
I can’t wait to move out of the area so I’m no longer forced to use this corrupt company. They completely rip off their customers. If I wasn’t living in an apartment complex that forced me to use them I never would. I absolutely hate this …
20 yr member. Concern about right of way maintenance this year. Got a prompt call-back, knowledgeable field supervisor on the line; helpful without promising anything just on my description. Going to follow up with an onsite review since i …
I provided automatic payment information for my bank account on June 13, 2017. I received indication that my account had been successfully set up for automated payment. Believed NOVEC would charge me for all monies due at next due date of …
How is that the wait time increases the longer I stay on the call?! That doesn’t make any sense whatsoever. Kill me now.
I’ve been trying to get on contact with you guys for days!! I need to cancel my service! Pls contact me ASAP!
Everyone should be aware of the fact that when you do an online payment, it can take over a week to post to your bank account (9 days in my case) so if you aren’t paying attention and your check bounces, they will charge you $35 for the …
Borderline extortion.
My bank account info was changed without my knowledge before I made a payment …
To be honest, they don’t even need a one star. I moved here from Alabama like 8 months ago, and this company is by far the worst thing I encountered here. I feel they are very sketchy, me and my wife have a long history of paying everything …
NOVEC closed the payment center at 14500 Minnieville road Woodbridge VA and they replaced that with two automated kiosks payments that DO NOT WORK. Here is my question.. Is this a way to make customers that you used to make payments at that location to all have late payments when paying their electric bills?
This is the most disgusting utility company I’ve ever dealt with in my life. They immediately disconnect your service if you are late and have ZERO options for payment arrangements. Then, if you receive a disconnect, they charge you an …
Absolute lack of customer service. Loooooong wait times on the phone. Rude customer service personnel. I don’t see where this company gets the “cooperative” from. FUNNY.
They stole $138 from me and now they won’t respond to my calls OR my texts to even try to solve the issue. Real classy people.
I wish if there is a different company to deal with except NOVEC.
I want to take a minute to give a 5 star review to the NOVEC customer service team, and most specifically to George and the on site guys who assisted myself this past Saturday morning. …
Deserves 0 stars. Worst customer service. The website is the most confusing and out of date
Paying system I’ve ever seen. They take my money more than once multiple times …
Could someone explain this to me? I have been a loyal,paying customer for 15 years. Late July woke up to find my computer was knocked out and thought it was a power surge due to weather. Only to learn there were Novec repairman on community …
Completely shocked by NOVEC’s refusal to turn on my electricity during COVID-19. I just moved and submitted a request to setup service. I hadn’t heard back so I contacted them the next day. They refused to send someone out to start my …
Very happy with my experience with NOVEC. Recently moved into my new home. Placed a call to NOVEC a couple of days ago regarding a problem with dimming lights when too many devices were running. Within 20 minutes a service man had arrived …
The phone message service does not always work. Outage on a weekend we could not get through for 8 hours. Also when asked to leave a call back Yes or No it would not recognize the voice message.
Unfortunately it said 10 minute wait time. Three minutes of ads, then said 12 minutes. Wait three minutes, now 20 minute wait. My original 10 minute wait time? I was still waiting. Phone timer said 45.03 and now NOVEC wait time is now 45 …
Customer service is terrible they dont answer phones and rarely do call backs been on the phone 3 hours waiting for someone to pickup just to ask about charges on a bill. Horrible
Worst customer service, they even don’t have any way to verify if your bill is right, it have to be right just because they said.
Getting ahold of customer service is an absolute joke. I’ve tried to call for 3 days in a row now. Estimated wait times keep increasing the longer you sit on the phone and wait. Last try I finally elected to have them call me back at their first availability, well that was 2 days ago and still haven’t heard back.
Great customer service. Always help me in a great timely manner and very polite
How can you tell me it’s a 85min wait and then 12mins later you tell me it’s a 94min wait and then 21mins later you tell me it’s 108min wait!!! Ugh I don’t earner to have top user this company for or electric but have no choice!!!!!
Shouldn’t it be a surprise that a complete stranger can open a utility account at YOUR address?
NOVEC does not require any documents (ownership or rental lease) nor deposit nor …
Horrible customer service, condescending, and unhelpful. Poorly managed company that’s better at delivering brownouts and blackouts than it is customer service.
NOVEC is the worst company to deal with. I called to put the electric in my name a week before closing. Well the closing date was postponed. I called to stop service and they wanted to stop service 7 days later. Therefore the house was …
This lady Darlene Stewart call me after I send a Email. She is a really nice person Im very Thanks full with her thanks darlene for be there we need good people like you💪🏾 …
I had signed a new lease on an apartment. I called to set up service the day the lease starting. I ended up canceling the apartment before I ever moved in and called NOVEC well ahead of time to cancel the service request. They did cancel it, however I still received a bill for $40. Insane.
have been waiting for damn near 3 hours for them to answer the phone and the estimated wait time only kept going up than going down. Been two days now i have been waiting for them to call me back since i been “on hold” on a list and no one ever gets back to you. Worst customer service ever!
They cancelled my auto-pay with no notice. I will likely have to argue with them on the phone to remove the late fees.
Their customer service was horrible. When signing up for new service, everything was great. Was told incorrect info about when the service was supposed to start during that call. They told me a set time frame when I called to start service. …
Inhale been trying to connect services for 3 days now. I stay on hold for hours then get disconnected. I also add my phone to the call back system, but never get a call back. still on hold day 4, started with I am 56 minutes to be served, now I am up to 65 minutes in line.
My experience has always been positive with novec in the last year I’ve been a customer. It was easy to set up my account and the few times I have called there was no wait time. I also rarely have power outages so that’s also a huge plus for me. I do think their website could use an update but for me at least it’s functional.
Poor service! Ridiculous I’ve been trying to get in touch with a representative for the past 3 days 🙄 been leaving voice messages and no response! My waiting time doesn’t drop the 85 mins! Its either that or they hang up for no reason!!!!!!! Highly disappointed about this service….. …
Frequent lights flickering and power “hits”. Called electrician to check panel. He found no issues, then looked at the meter box outside. Found that the neutral wire had partially pulled out from lug (see photo). Left a voicemail for …
I have been a member of NOVEC for over 30 years. In the 30 years I have had them, our power has gone out maybe 5 times. The customer service has never been an issue and when they give a time frame for a fix, it is met.
After waiting on the line for over an hour the representative I spoke with, Robin (who refused to give out her last name or customer service ID) refused to allow me to terminate my spouse and my service, because he was unavailable. My name …
Ja, now I can understand the low review rating. Yes, indeed. Very unprofessional call system. We moved to NoVa just recently and cant believe this poor service provider as a Electrical Company
I was charged a late fee even though my account has been on autopay since the day I moved – I can’t get a hold of anybody on the phone or by email. If anybody has suggestions on getting a hold of a human on the phone, please share the contact info
I’ve had one outage once in 17 years. And that one complex outage was fixed quickly. …
This has to be the worst customer care system ever created. You can never get a live person, you cant start service on the online portal, the wait time is over an hour, most people in this area cant have their cell phones on them while …
All power companies sucx. Regardless if it is Dominion or Novec or XYZ, they just care for their profits. Putting it aside, my wife and I moved into our new home in Leesburg and got our 1st bill. It is a shocking $110 for just 2 persons and …
Boy…there sure are some bitter people on here that DO NOT listen to the customer service staff members when they speak on the phones. I have NEVER had a negative experience when contacting customer service EVER!! hey have always been …
I haven’t even started my services with NOVEC and I can already tell they’re going to be a nightmare to work with. My husband and I have been trying to start services with the company for about a week now. We’ve called, left messages, tried …
Customer service is BAD. If one of the NOVEC geniuses is reading this, thanks for changing the web account access with NO notice and not keeping any of my login info so I had to do everything ALL over again. Also, thanks for changing my due …
I have been trying to talk to them since August to be able to connect my electricity service once they called, I sent my information and everything then they said to call us back I tried and tried, it is not possible, it is so difficult to communicate by phone
I’ve been trying for two days trying to get in touch w/ ANYONE (by phone or at the Loudoun location) to sign up for a new account. Moving from out town. They will cause u a huge headache for something very simple. Very frustrating
Horrible customer service. I was enrolled in auto pay with novec eBilling but recently they updated to smartHub. It didn’t transfer my auto pay. There was no communication about this change. Now I’m being charged extra fees. Very disappointed!!!
With Dominion Energy, you can stop/start service online. Novec is stuck in the stone age with call in-only stopping of service. The wait time on the phone is ridiculous for such a simple task.
Worst power company I have ever dealt with. The smart hub joke has cost me hundreds in late fees because they cannot get their auto billing together. By far the worst power company. Stay in an area with Dominion if you can.
Zero stars. I went in person to set up new account, because their phone system is useless (3 hour wait times). They only take payments at this huge building really? I have to stand inlinne to get customer service to email me ap I can give them a number so they can call me to set up an account…. ok….
This one star google should remove this option . This is the worst electricity company ever. This company is DICTATOR they do what they wanna do without your consent and they don’t care if you’re sick using electric machines or not. They …
No human to talk to
Customer service can not be used. You get the round about through a mase of computer failure. I’m disabled and I had too drive to the Lomond drive business to pay my bill. I am grateful for the lady there who helped me.
Customer service is hideous now with Stupidhub. tried to register gave up. need customer service but finding option to speak with agent is very hard to reach in phone options. have been on hold for 10 minutes and according to automated …
Canceled my auto pay with NO NOTICE. Now they are threatening to shut off service and their new dumb portal doesn’t work. Terrible company. Terrible service. And VA thinks it is OK to give these terrible companies monopolies on the electricity market. What a joke. Maybe I’ll move.
An absolutely terrible company, they will charge you outrageous hidden fees when you end your service with them, they will leave you on hold for up to a hour even if you call first thing when they open, their representatives are unhelpful, and they are bad communicating your bill. I’d give them zero stars if that was an option.
Changed the billing system with no notice. Autopay was not set up correctly. Even when I did set it up, it was not successful. At this point, I might as well just check it every month because the system is broken. I checked my account just …
Well done on quick response and restoration of power within 1 hour of reporting. This has been the norm for our area of frequent power outages. Thank you for the efforts and reliable service from your entire team.
Changed their billing service with no notice. Got an email stating that I was late even thought I am on AUTOPAY. I guess changing the billing service deleted all my auto payment information. Tried to call and ask and was put on a loop like …
I have tried for several days to call NOVEC to cancel service only to be placed on eternal hold. Wait time starts at 77 minutes, on hour and 20 minutes later, the wait time is now 92 minutes. I tried online but that service was not …
Moved out 2 months ago and disconnected service, still getting billed monthly, no way to contact them and I have been calling and sending email requests. Worst electric service provider ever…unfortunately they link your account with your …
How is this a real company like… You provide power for everyone and you guys are really about to have me sit in a dark house with no power?……… JUST ANSWER THE GODAMN PHONE… Like what is going on? How is this company still …
Starting with 3 stars…. and that approval rating is going to fall with the time I spend on hold. On my second attempt today, it started off at 103 minute wait time. 35 minutes later, my expected wait time is 109 minutes. On my first …
Had trouble getting through on the phone so I went to talk about my account. The ladies were all very helpful. They explained that they have a new system and they are working out the glitches. My problem was forwarded to a supervisor …
NOVEC, despite being a co-op, in my opinion couldn’t care any less for its customers. They switched customer portals and didn’t inform customers until after the fact that their automatic bill pay would NOT transfer. So myself – and many …
An utter and absolute disgrace of a company. Customer service is atrociois and they introduced a new payment system without notifying me, effectively canceling the auto pay I had set up for the last several years. This caused a missed …
This company had previously made one attempt to process a payment of mine and due to insufficient checking account funds at the time did not process it. Instead of any notification, I was automatically assessed a late fee, when I could have …
I didn’t really have any problems until I needed to disconnect my services because I’m moving. It’s nearly impossible to contact someone from the company, which the only way to disconnect services – you can’t just log in online and cancel. …
Your automated phone system for customer service is stuck in a loop when you want a representative. If you press 4 and then option 2 not to get automated service it hangs up on your and if you press 1 instead you are taken back to the main …
No emergency dispatch and don’t give a second to transfer account to the new owner insted they take out whole meter and tell new owner to call customer service again for the installation, even though I called one week before and scheduled …