Serving Maryland, Virginia and the District of Columbia, Robert s Home Medical is the area s largest and independently-owned and operated home medical equipment supplier.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
5680 King Centre Dr Ste 641, Alexandria, VA 22315
No body answer the phoneeeee very bad costumer service
ability of billing reps to explain process and billing methods was poor.
Very poor experience. Tried three times to return an equipment and it was refused. Surreal
they took their equipment and still send bills to us
Company refuses to text or call before deliveries so you just to hope you are there when they arrive.
My experience with this company has been wonderful. The office staff and receptionist were professional and made me feel welcome. I am very satisfied.
FRAUDULENT ⚠️⚠️⚠️⚠️BEWARE!!⚠️⚠️⚠️ Dealing with fraud charges, lies with insurance, and the Better Business Bureau. Don’t waste your time. Run away from this company as fast as you can.
About the worst customer service I’ve ever experienced, and not with just one encounter. Every time I have to deal with them, I know it’s going to end in frustration. Go somewhere else if you can.
Zero stars if I could. They have perpetually “lost” faxes from my doctors office, and I have been stuck in bed for weeks now because I’m unable to actually get a wheelchair. I wait 20 minutes to get through their prompts and talk to a …
Nothing but a headache to deal with this company since the beginning. No one answers your calls, paperwork takes weeks to process, equipment arrives late, supplies get ordered without your consent… Really do not recommend.
My experience with this company was very poor. The communication was horrible each time I was told something different from their representatives. This is very unsettling for a company that profits from medical equipment and supplies but …
Don’t even want to give them even 1 star. Been trying to get equipment for 4 months. Apparently they can’t take notes well and don’t log phone calls well either. I have had to do all the leg work and still haven’t gotten the product. Hoping I never have to deal with them again!
I just want to say that I use Roberts at both of my jobs at a hospital and nursing home and they are the most professional courteous and will help you out at any time weekday or weekend for my oxygen needs. I will continue to give them all of my business and will let others know as well.
Quality of service is going down. Phone system is a bad joke. They have hard time answering phones.
I saw they had low reviews; however, I loved my experience here today. They were knowledgeable, and I got everything I was promised. Keep up the good work.
Im usually very reluctant to leave reviews in general especially negative reviews but Im still waiting for my refund 8 weeks after returning a SoClean 2 I ordered from Roberts Home Medical. I knew that I wasn’t going to be able to wash my …
I had the hospital request my walker over a week ago. I had surgery and literally cannot get around without one. It was supposed to arrive last Thursday. Then on Monday I got a call saying it would arrive on Wednesday. It’s now the …
ordered a bed, it came defective with two problems. the frame was bent and the “break resistant panel” was broken. the installer requested a hammer to bang the frame back into shape which he was unable to do. he did suceed in scratching …
WORST DME supplier. NEVER Contact them. Loved one passed 4 weeks ago. I spent hours to get a hold of someone on the phone to book the DMEs pick up. I booked 3 times. Nobody called/showed up. Poor customer service. Finally, someone showed up …
I initially was very impressed with this company. Robert called me yesterday to let me know that my Dad owed a balance for his wheelchair. Since I was in the car and could not provide payment information at that time, he left a voicemail …
My doctor sent my prescription for a CPAP setup to Roberts Home Medical, so I assumed it was a trustworthy company that provides a decent level of service. To their credit, I found their customer service reps to be very helpful in …
These guys are truly horrible. Their equipment is junky, which is very problematic given their business, and service absolutely non-existent. They were engaged by Innova Health System, which should be embarrassed to work with them.
I’ve not ordered CPAP supplies in over 9 to 10 months. I received a bill for July, Aug, and Sept indicating I received supplies when I have not. And where did this company come from….I’ve never purchased anything from
This company
This place is a total joke. Avoid at all costs!!!!
I have had repeated issues with my CPAP supplies for the last 5 years and on top …
Customers for 17 years. In the beginning they were great. Now the oxygen machines are old and constantly refurbished. Since January we’ve had to have oxygen concentrator replaced 3 times. Had Homefill II unit replaced last week. Used it …
Was told that it was a new Machine… clearly it’s not… just should have said it was refurbished… …