Customer service has gone downhill. Phone reps talk in a rude tone. They make you feel bad for calling for help. So disappointed in the bad service and treatment.
Don’t jeopardize your opportunity to buy, by dealing with NWFCU’s Loan “Professionals”. The service practices conflict with every word appearing in their mission statement.
I have never felt more disrespected in my life I bought a used car with this bank three months ago unfortunately I lost my car in hurricane Irma in the keys which they know is getting paid off so today I called to ask if it was a smart …
Very disappointing. After so many years with them, the quality of service over the past year has just collapsed. I used to recommend NWFCU, but the service I have received in the recent past has destroyed my faith and trust in the institution.
Horrible customer service. I get different answers from each person I talk to. One person telling me I can’t make a payment in advance, but then why the heck would you give me a ‘coupon book’ of future payments to make?
You can’t get through to a representative. The wait time for me today has been 3 hours, and I am still waiting. This is so unacceptable to me because it is regarding a technical support question because I can’t get into my account and I …
I will be closing both my personal and business accounts that have significant amounts of money. Even though I have a high credit score, clearly they don’t mind my deposit accounts, offering me credit cards or car loans, but not a personal …
They gave me a hard time trying to get a use car loan. I have saving account and mortgage with them with excellent credit score. I will take my business elsewhere. Wasting my time…
Ive been a member of NWFCU for 60 years. Never have I had such poor service. I am seriously considering moving all of my accounts to another banking institution.
Worst Customer Service Ever. They asked for a document, I told them I was having lunch and will send it in 10 mins. The rep lectured me that they can’t wait for 10 mins and will revisit my application when her queue is done in a very harsh …
Whoever said that northwest is full of friendly and hospitable people has not had the experience I’ve had. Someone called to “help” me with my account by talking down to me and repeating the “rules” laid out when you open the account when I …
Poor customer service. I kindly asked for their help, that ironically would have strengthen our business relationship and they denied the help. It’s clear that the clients are their last priority. …
DO NOT RECOMMEND THIS CREDIT UNION…. Go to Apple, Navy Fed, or other Credit Union… Especially for lending. They are very misleading and provide inaccurate information. …
Takes way too long to get replies. I emailed a week ago and no one wrote back. I asked to speak to the VP of eServices while on the phone with Member Services and they said I had to hang up and send an email to Member Services to ask her to call me. What in the world?
Never get an auto warranty from here. I worked with Mary Ansah who blatantly lied to me about warranty coverage. She won’t contact me even thought I have called and emailed numerous times. Worst customer service with my auto loan. Not only …
Don’t ever get a vehicle loan with them customer service needs work but issue is I had covid for a month moved states got hrs cut in my job and went behind on loan called them asked for deferment they said I qualified for a deferment but …
used to be realtors Federal credit Union. They’re complete disaster. Whether you can get into your account so you can’t get into them, no one reviews your credit report for increases on credit cards, credit cards and debit cards are mailed …
NWFCU closed my debit card without notification. Any communication would have been great & would have saved me from embarrassment. After verifying the transactions were not fraudulent security says I need to call customer service (dial …
I’ve been with nwfcu for more than 20 years and have always loved them, but their quality of service has significantly declined in the past 2 years. I can’t even speak to a representative without an hour wait any more. And they keep making …
Buyer beware ! This low life credit union chases fees it can charge customers. Lines so long plus they make their draconian rules to make in person. When asked to close the account due to poor service they left it open and charged fees. …
Have a car loan through them, managed to lose my online bill payments. Spent over 20 hours for them to fix this issue. STAY AWAY. Will be refinancing my loan to a different company due to incompetence.
Terrible Online and App support. Customer service is just as bad.
apparently someone tried fraudulently logging into my account enough times that they locked the account, BUT NEVER NOTIFIED ME THAT IT HAPPENED!!!! …
One check I mailed was posted for $576 not $1,576.+ so I had to go back through two years of payments to make sure others were done right. They need more help, LONG phone waits and queue #’s which I won’t do. And probably need to be audited …
The WORST financial institution I have ever worked with. STAY AWAY!!! Our home loan is with them, but for payment process only, they sold the loan to the Fannie Mae before the first payment was due. They can’t handle principal only …
Whoever’s genius idea it was to switch over to Visa from MasterCard without having the systems in place to make that change for the customer as well as the bank itself is dummer than the piece of chewing gum outside their doors. …
After 11 years my husband and I are closing our 2 business accounts, mortgage and personal accounts out of here. The phones don’t work, or their systems don’t work. Try to refinance and it seems like you can’t get a straight answer. …
I was discriminated against, and treated poorly as a custom and public consumer. The branch refused to wire MY funds to me that were available in my savings account. I was not treated equally, or the same as other customers and they …
As a member since the 90’s I’ve seen a startling decline in the quality & professionalism of the NWFCU starting around 2015. From what I can gather their systems and databases (of which I’m told there are many duplicates) are a disaster. …
STAY AWAY FROM NWFCU!!!!!!! Beware of this credit union. I paid off my auto loan early, expecting my title shortly thereafter. They sent it to the address on the title instead of the new address they had on file. Needless to say, I had …
Had a car loan with this company and I will truly never, ever do business with them again. Horrid customer service. Antiquated tech platforms. So incredibly frustrating to deal with. I genuinely believe the “customer service” department does not care, even slightly, about solving problems and helping customers.
I had a 6 year car loan here, perfect payment history, never one late payment. I also have no black marks on my credit ever. After taking a good hour of my time in the application process, they denied me a loan on a new car with similar …
I’ve been with them seven years but will now look for a new bank. I did deposit by mail and they lost the check, making me have to get it reissued. I did mobile deposit and they also lost that check — it does not appear in my transaction …
I will never do business with this institution again. They sent me a letter demanding I verify my insurance or else they would force me to buy their insurance. What, did you think the documentation from Geico was fake? I have had this loan …
NWFCU has the worst customer service. Their reps do not know what the process are and never return phone calls. I was fraudulent stolen $100,000 on my Money market account in two days, and not only I never received a text, call or email …
I applied for a personal loan and received the monthly payment amount from my loan officer in writing. When I get to the branch to pick up my check they said my payment is double what I was quoted and they did nothing to remedy the …
I’ve been a member of this credit union for over 25 years. I have historically always been happy with them until this past year-ish. I don’t know who is in charge over there but they’ve straight ruining this bank. Repeated Credit card …
I had a rather pleasant & helpful experience today with Anthony at the Herndon office. He handled my request in making a deposit of rolled coins into my account and printing some checks for me. All in all it was good.
Be aware 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 …
Very friendly people.
Customer service is horrible.
Always ready to help with any need.
The most helpful banking institution in the world.
Always helpful. Always friendly and the best banking in town
Great place to do banking. People muy amigables
Unprofessional and unintelligent with copious amounts of arrogance delivered with a condescending and self-important attitude.
dont do banking with these people . They are a complete mess and will slip through the cracks !
Nice staff & great customer service,I strangely recommend this branch
They have a coin sorter/counter machine that is free for account holders.
Very poor procedures and competency.
This specific branch has been very helpful and very patient. Thank you Northwest Federal Credit Union.
I’ve used NWFCU for a tad over 10 years and it really does have that small town bank vibe to it. Very hospitable and happy employees there.
Customer service has gone downhill. Phone reps talk in a rude tone. They make you feel bad for calling for help. So disappointed in the bad service and treatment.
Horrible experience with them once they changed their website and payment portal. Can’t wait to be done with them.
Great, friendly employees. Excellent service across the board. Better than any bank. Without a doubt, the best financial institution I’ve ever used!
Don’t jeopardize your opportunity to buy, by dealing with NWFCU’s Loan “Professionals”. The service practices conflict with every word appearing in their mission statement.
Beware Northwest credit union Will charge you $12.95 to take a payment over the phone. I must say, that is a first anyway a bank can gouge a person.
I have never felt more disrespected in my life I bought a used car with this bank three months ago unfortunately I lost my car in hurricane Irma in the keys which they know is getting paid off so today I called to ask if it was a smart …
I’ve been a customer for 17 years. Best bank I’ve ever used.
Very disappointing. After so many years with them, the quality of service over the past year has just collapsed. I used to recommend NWFCU, but the service I have received in the recent past has destroyed my faith and trust in the institution.
Horrible customer service. I get different answers from each person I talk to. One person telling me I can’t make a payment in advance, but then why the heck would you give me a ‘coupon book’ of future payments to make?
I always received warm welcome and friendly staff. They are helping us out and answering questions.
You can’t get through to a representative. The wait time for me today has been 3 hours, and I am still waiting. This is so unacceptable to me because it is regarding a technical support question because I can’t get into my account and I …
I will be closing both my personal and business accounts that have significant amounts of money. Even though I have a high credit score, clearly they don’t mind my deposit accounts, offering me credit cards or car loans, but not a personal …
They gave me a hard time trying to get a use car loan. I have saving account and mortgage with them with excellent credit score. I will take my business elsewhere. Wasting my time…
Ive been a member of NWFCU for 60 years. Never have I had such poor service. I am seriously considering moving all of my accounts to another banking institution.
Worst Customer Service Ever. They asked for a document, I told them I was having lunch and will send it in 10 mins. The rep lectured me that they can’t wait for 10 mins and will revisit my application when her queue is done in a very harsh …
Whoever said that northwest is full of friendly and hospitable people has not had the experience I’ve had. Someone called to “help” me with my account by talking down to me and repeating the “rules” laid out when you open the account when I …
Poor customer service. I kindly asked for their help, that ironically would have strengthen our business relationship and they denied the help. It’s clear that the clients are their last priority. …
DO NOT RECOMMEND THIS CREDIT UNION…. Go to Apple, Navy Fed, or other Credit Union… Especially for lending. They are very misleading and provide inaccurate information. …
Takes way too long to get replies. I emailed a week ago and no one wrote back. I asked to speak to the VP of eServices while on the phone with Member Services and they said I had to hang up and send an email to Member Services to ask her to call me. What in the world?
Never get an auto warranty from here. I worked with Mary Ansah who blatantly lied to me about warranty coverage. She won’t contact me even thought I have called and emailed numerous times. Worst customer service with my auto loan. Not only …
Don’t ever get a vehicle loan with them customer service needs work but issue is I had covid for a month moved states got hrs cut in my job and went behind on loan called them asked for deferment they said I qualified for a deferment but …
used to be realtors Federal credit Union. They’re complete disaster. Whether you can get into your account so you can’t get into them, no one reviews your credit report for increases on credit cards, credit cards and debit cards are mailed …
Just when you need access to your account the most it is offline the entire weekend and most of Monday. …
NWFCU closed my debit card without notification. Any communication would have been great & would have saved me from embarrassment. After verifying the transactions were not fraudulent security says I need to call customer service (dial …
I’ve been with nwfcu for more than 20 years and have always loved them, but their quality of service has significantly declined in the past 2 years. I can’t even speak to a representative without an hour wait any more. And they keep making …
Buyer beware ! This low life credit union chases fees it can charge customers. Lines so long plus they make their draconian rules to make in person. When asked to close the account due to poor service they left it open and charged fees. …
Have a car loan through them, managed to lose my online bill payments. Spent over 20 hours for them to fix this issue. STAY AWAY. Will be refinancing my loan to a different company due to incompetence.
Terrible Online and App support. Customer service is just as bad.
apparently someone tried fraudulently logging into my account enough times that they locked the account, BUT NEVER NOTIFIED ME THAT IT HAPPENED!!!! …
One check I mailed was posted for $576 not $1,576.+ so I had to go back through two years of payments to make sure others were done right. They need more help, LONG phone waits and queue #’s which I won’t do. And probably need to be audited …
The WORST financial institution I have ever worked with. STAY AWAY!!! Our home loan is with them, but for payment process only, they sold the loan to the Fannie Mae before the first payment was due. They can’t handle principal only …
Whoever’s genius idea it was to switch over to Visa from MasterCard without having the systems in place to make that change for the customer as well as the bank itself is dummer than the piece of chewing gum outside their doors. …
After 11 years my husband and I are closing our 2 business accounts, mortgage and personal accounts out of here. The phones don’t work, or their systems don’t work. Try to refinance and it seems like you can’t get a straight answer. …
I was discriminated against, and treated poorly as a custom and public consumer. The branch refused to wire MY funds to me that were available in my savings account. I was not treated equally, or the same as other customers and they …
As a member since the 90’s I’ve seen a startling decline in the quality & professionalism of the NWFCU starting around 2015. From what I can gather their systems and databases (of which I’m told there are many duplicates) are a disaster. …
STAY AWAY FROM NWFCU!!!!!!! Beware of this credit union. I paid off my auto loan early, expecting my title shortly thereafter. They sent it to the address on the title instead of the new address they had on file. Needless to say, I had …
Had a car loan with this company and I will truly never, ever do business with them again. Horrid customer service. Antiquated tech platforms. So incredibly frustrating to deal with. I genuinely believe the “customer service” department does not care, even slightly, about solving problems and helping customers.
I had a 6 year car loan here, perfect payment history, never one late payment. I also have no black marks on my credit ever. After taking a good hour of my time in the application process, they denied me a loan on a new car with similar …
I’ve been with them seven years but will now look for a new bank. I did deposit by mail and they lost the check, making me have to get it reissued. I did mobile deposit and they also lost that check — it does not appear in my transaction …
I will never do business with this institution again. They sent me a letter demanding I verify my insurance or else they would force me to buy their insurance. What, did you think the documentation from Geico was fake? I have had this loan …
I had my identity stolen, and my information shared. It was traced back to this credit Union. Their employees steal information.
NWFCU has the worst customer service. Their reps do not know what the process are and never return phone calls. I was fraudulent stolen $100,000 on my Money market account in two days, and not only I never received a text, call or email …
I applied for a personal loan and received the monthly payment amount from my loan officer in writing. When I get to the branch to pick up my check they said my payment is double what I was quoted and they did nothing to remedy the …
I’ve been a member of this credit union for over 25 years. I have historically always been happy with them until this past year-ish. I don’t know who is in charge over there but they’ve straight ruining this bank. Repeated Credit card …
I had a rather pleasant & helpful experience today with Anthony at the Herndon office. He handled my request in making a deposit of rolled coins into my account and printing some checks for me. All in all it was good.