RiverTown Pediatrics

Pediatrician, Rivertown Pediatrics

Rivertown Pediatrics specializes in pediatric care of infants, children and adolescent medicine. See more

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RiverTown Pediatrics Contact Details

  • 2416 Capstone Ct, Columbus, GA 31909
  • 706-327-1281
  • Monday 8AM–7PM Tuesday 8AM–5PM Wednesday 8AM–5PM Thursday 8AM–5PM Friday 8AM–2PM Saturday Closed Sunday Closed
  • http://rivertownpediatrics.com/
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RiverTown Pediatrics Reviews ( 204 )

  1. First time visiting and it has exceeded all my expectations.Super friendly staff,helpful,the nurses and doctor were super patient and listened to everything I had to say.Well informed,clean establishment…loved everything about it.

  2. We have two doctors that we really like our children seeing here but the receptionist are all terrible. You can never get them on the phone and when they do answer you’re instantly placed on hold for so long that the line disconnects. It’s sad that the non medical staff is the ones ruining this businesses reputation.

  3. Mrs. Kimberly Ballou was proficient with me she is the one that answered the phone for me initially after calling several times. She uploaded my forms to MyChart. She went above and beyond with all her customer service. I am happy to know …

  4. I am always pleased with every visit. My kids love the play area and all the docs we have seen are professional and attentive to any concerns we have. I highly recommend.

  5. This place doesn’t care about customer service. I called to get my son’s medicine refilled was advised I would get a call back never did called back and was given completely different information. I will be finding a new pediatrician.

  6. Went there because of Dr. Oliver but the 3 appointment we went to for our newborn we never met him once… the level of service and quality of this facility is not where it needs to be.

  7. Dosent answer the phone. They open at 8:30 but leave the over night answering machine on pass that time. you’er unable to call in. The wait times can be very long at times too. Other than that I love the doctors and the staff is helpful and pleasant.

  8. Terrible customer service. Worst office personnel I have ever dealt with. We like Dr. Oliver and we have to put up with the poor management of this office to see him. We are seriously considering a new practice for our children.

  9. The lady over the billing department is RUDE. and basically refused to see my sick 4 year old even though he has health insurance.She goes on to question me, “well who has he been going to?” in a rude way. I explained to her that we are new …

  10. I took my Son to this clinic, he had little cold and cough. Doctor Brent Smith prescribed medicine and he gave us an nebulizer stating that the cost of nebulizer is covered by my insurance. A month after visit, I’ve started receiving calls …

  11. Very bad…I have never been called at the appointment time. It has always been at least 30-40 mins of wait. They get the lab work done and say they will call back. After 2 weeks I had to call them and remind them to give me the lab work. Unprofessional. Docs are ok.

  12. They had really went down hill. They have the worst service and they are very rude. They hate medicaid so they will try to treat you bad and give you so many problems. They also didnt give my son the vaccines he needed. They also didnt test …

  13. Seriously love this place. BUT they need more front office staff. EVERY time I call I’m immediately put on hold. I’m on hold at this very moment and have been for more than 13 minutes without anyone helping or even seeing what I need. This …

  14. I love the doctors and the staff. Wouldn’t go anywhere else. Wait time can be long but I look at it like if my child needs extra time with the doctor, I hope the next parent understands.

  15. I can always be seen same day, which is amazing. Wait times fly by since my kids love the toys in the waiting room. Great physicians, PAs and NPs. Great experience with all employees!!

  16. We’ve been seeing Dr Oliver for years and not only does he take the time to listen to the parents concerns and address each of them in turn, but he also spends time getting to know the children and talking with them (even when they can barely speak)! Great care and great service.

  17. So far they’ve been great to my family! We’ve been seen there for 2 years. I’ve always gotten same day appts, but if an appt isn’t available I’d understand. I’m not the only person in the city of Columbus with sick kiddos. PA Brent and Dr McWhirter are the best!!

  18. Balance due was already paid by credit card. However, this business insisted it was not paid. My credit card company confirmed this payment. I told them to go back and trace the prior paperwork. This business kept saying I need to pay. …

  19. My son has been going here for 4 years and I can only recall once where I had a DECENT experience. Not a good one, a decent one. Also don’t ever call up there. You’ll be on hold for 8+ minutes and met with an attitude when someone finally does pick up.

  20. We have been here twice so far, and experienced a 1 1/2 hour and a 2 hour wait with an appointment. Also one of the nurses who calls patients back screams at the top of her lungs, which had twice made my baby awaken screaming. Obnoxious and pointless.

  21. We moved to Columbus from New York a year and a half ago. I chose this office because it was recommended from a current Columbus resident. I am currently looking for another doctor for my children. Since we moved here my kids have not seen …

  22. LIARS AND CHEATS! I had my 2 daughters there to have a sports physical complete. for some reason without my knowledge or request and without the knowledge or request of my 16 yr old (now 17), a drug test was ordered. I now have a bill for …

  23. I wish I could give this place negative stars. They are rude via telephone very impersonal in the office I took my one year old daughter in due to diarrhea since swapping to milk and was told the milk wasn’t the problem it’s a stomach bug …

  24. After having difficulty getting my insurance to pay claims at this office, they were exceptionally rude and agressive with my wife on the phone. Many of the points of my communications with this office were also ignored. Now that our claim is reconciled with this caregiver, we will not be using them again.

  25. My three children have gone to this office for four years, and I have had to many horrible experiences to list. I have only seen my pediatrician a handful of times in four years. My youngest needed tubes put in her ears and it took me …

  26. safe & welcoming people/environment the only problem for me was no sheet paper on the examining beds but other than that any questions you have they are more than welcome to give you the answers or any advice you need!

  27. I went here as a child and now my kids are going!! I love to visit with Dr. Cheek. She listens to any concerns I may have and does her best to resolve any problems. Thanks, Rivertown!!

  28. Just had to share. Last month my child had a terrible respiratory infection. After a visit and medication (inhaler). Had some questions and very concerned about his illness. One of the nurses who does call backs was so good to us. Each …

  29. my wife likes the PA she usually sees but a week ago had an appt at 330 and was not seen until 615. Dr Ellis was unable to answer basic conditions concerning our daughters condition and my 16 year old left there saying that dr could care …

  30. Rivertown has improved their check in and treatment of sick patients drastically. Our experience today was nothing short of amazing and I really do appreciate the staff and care we received.

  31. I seriously can’t imagine how anyone could rate Rivertown Pediatrics as anything but 5 stars! My boys have been patients of Dr. McWhirter, Dr. Oliver, and Dr. Heiss for the last 5 plus years and we have never been turned away, or told they …

  32. My visit was very quick but very informative at the same time. The staff was very friendly as always. Lauren the PA took the time to listen to every concern and provided professional advice.

  33. Dr. Mark Oliver was very professional and great talking with the kids and our concerns during their annual check up. We love Rivertown Pedeatrics and all there staff.

  34. I was there to make an appointment today and the lady who was on the front desk didn’t ask me what I was here for. She just stared at me like what is the problem. That is my impression of there. And I said my daughter is 12yrs old so she …

  35. This has to be the worst office I’ve dealt with. They never have my prescriptions ready which cause me to wait a whole other day. When you actually have an appt it takes them 45 min to even call you back to a room then an hour before anyone …

  36. I only gave a 1 star for today because it is the worst experience I have had with this office in all my years of using them. I called for a renewal on my childs stage 2 milk for wic. Well she is 3 and we can’t renew this for her she is …

  37. My children and now grandchild have been patients here for nearly 20 years. I have seen nearly every doctor and PA that has worked there. I have never had any issues with billing. I have always been able to get a sick appointment when I …

  38. We did not have a good experience at Rivertown Pediatrics. The facilities are nice as are some of the staff, but we had issues with staff intercommunication as well as communication with us as parents. We mostly felt rushed with the doctor during our appointments and felt like our child’s care was just another number.

  39. We are grateful for Rivertown Pediatrics. They continue to provide quality and continuous care for my children. Very prompt and professional service! We love Dr. Susan McWhirter and NP Tabitha! ANYTIME we call with a concern, they are there …

  40. I have had it with Rivertown Pediatrics. Dr. McWhirter, Dr. Cheek and Dr. Oliver are wonderful doctors. Some of the doctors are nasty and don’t wash their hands. On November 9, 2018, my daughter and I waited for 2 hours and we still were …

  41. We have been taking my youngest daughter here. Loved it, but now they are charging “PPE” charges, when the Dr. doesn’t wear gloves and they wear the same mask all day. Profiting off of a pandemic. I don’t support that.

  42. Love the staff. My baby had jaundice when he was a newborn and they took better care of him here than the hospital did. They’re always friendly and I’m very happy with the doctors.

  43. Rivertown Pedatrics is an awesome practice to take your newborn or toddler too. Head Nurse Melissa address any issues or concerns that you may have with anyone her staff. My baby Josiah loves his Dr. Kristen Nurse Practitioner she is …

  44. Outstanding Pediatric Drs office, all of their employees are extremely nice and attentive. Would recommend them to anyone looking for a great facility to take their kids too.

  45. Extreme price gouging. We are charged $250+ dollars just to be seen. They charged me over $400.00 to get my 6 month old his vaccines. When I had questions about why the bill was so much I was just told “Maybe you should look into …

  46. I called to make an appointment for my niece two days ago. The lady who answered the phone wouldn’t even let me finish what I was saying completely before referring me to the website to fill out new patient information. I did that, chose a …

  47. We have seen dr. Oliver and PA smith and we are beyond grateful for everything they have done for our little one! They take the time to listen to our concerns and best of all they actually interact with my child! He’s almost 3 months old …

  48. Exceptional awesome service. I couldnt have asked for better. My boys have been going here since they were infants. My oldest is now 13. All staff and nurses are patient and kind. The facility has always been clean , organized and theres little wait time .

  49. Dr. Evangelist has been amazing with my 21 month old daughter who is special needs. She is always very kind, caring, and listens to our concerns. Dr. Evangelist has been amazing about getting my daughter the testing and referrals needed. …

  50. I love this pediatrics office! Doctors Oliver and McWhirter are always outstanding. A year ago my infant fell very ill with a condition requiring specialized care and they ensured he was in the proper hands by the end of the day. We’ve …

  51. Love this place. Everyone there is super nice and we’ve seen majority of the doctors and NP. Never had an issue they always get us in right away for sick calls and now with the walk in clinic in the back of the building my kids can get seen even quicker when they are sick. So happy I found this place!

  52. The front desk was very nice and the nurse that checked us in to check vitals, great job. However, I didn’t enjoy the wait time, but I also understand that staffing is an issue across the country.

  53. I was refused service because the insurance company had not paid a claim for both my twins. The Lady T**** had me fill out paperwork and wait 45 minutes in the waiting room. We sat and sat while watching people that checked in after us get …

  54. They almost gave my baby an extra vaccination because their records were wrong. ..
    I have been using this doctors office since my daughter was newborn, she is now …

  55. I have been trying for months to get my son in to see a Dr. in this clinic who specializes in ADD. I cannot believe how difficult they make it just to set up an appointment. They say they will return phone calls but they do not. I got four …

  56. Absolutely the WORST experience I’ve ever had at a doctor’s office. My son had a 330 wellness appointment and i emphasize APPOINTMENT! We checked in at 310, at 515 still had not been seen by the doctor. After waiting over 1.5 hours, while …

  57. All I can say is great staff great doctors I appreciate everything they did for me. With all the places you can go in Columbus Georgia I would definitely recommend them over anywhere else. Thank you Dr Jenkins and staff

  58. My son was sick the nurse practitioner listened to my every need for my son she gave offered blood work and test that were extra than what I thought she was great very knowledgeable and considerate and concerned did not rush us and was very …

  59. I am impressed by the staff of Rivertown for being able to correctly diagnose an unknown skin infection as well as a dermatology practice. It just so happened that I took my youngest child to Rivertown while my oldest children went to a …

  60. Dr. Oliver is the best pediatrician ever. Has been my son’s doctor since he was 4 years old. Now he’s going to college and I can only hope that he finds a new doctor as thorough as Dr. Mark Oliver.

  61. Been here a few times and will be leaving here. Our insurance was billed for services unrendered and today my son had a well visit where they had my husband and him waiting almost an hour and a half for what ended up being a 5 minute …

  62. We love the Doctors there, out older one has been seeing Dr. Mcwhirter for 2.5 years now and she has always been great communicating and addressing all the concerns. …

  63. I was very nervous finding a new pedi as my husband is in the military but Dr. Oliver but that at ease. Dr. Oliver is very kind and takes the time to answer all of your question never makes you feel like any question is not important. My …

  64. Always have a wonderful experience with Rivertown. They listen to me the mom and care about our children. No matter how big or small the symptoms are they always make sure to review it. Would recommend to anyone!

  65. It’s extremely easy to get an appointment with someone in the practice. Everyone is very friendly and helpful. Dr. Ellison always takes time to answer any questions and explains things in an easy to understand way. It’s nice to have a …

  66. The only reason I’m not giving one star is because of the nice red haired lady at the front desk. Both of my children are supposed to be patients of Dr. Cheek, however every time we have an appointment with her, she is out on call or an …

  67. Dr Mcwhirter has been our pediatrician for 12 years. She was the rounding physician in the NICU the day my oldest son was born. He was born with a true knot in his cord and wasn’t breathing for the first 2 minutes of his life. Dr. Mcwhirter …

  68. I’ve been going here for years. At first, we had Dr. Cheek for my oldest son, but on one visit, she was extremely abrupt and rude. She looked VERY tired. I understand that perhaps she was at the hospital very late with another child, …

  69. The service provided at rivertown pediatrics is personalized care. My girls always enjoy going. The staff talk to the pediatric patients with terms they understand. They provide books for the patients. The physicians are very knowledgeable and always willing to listen to concerns.

  70. Today was my very first visit with my newborn Noah. I’m dealing with postpartum depression really bad and I couldn’t have asked for a better pediatrician for my baby boy! If you are looking a pediatrician my advice go to rivertown you won’t be disappointed.

  71. Always was an hour or longer wait in the office for a scheduled visit, they never said a word about it. Always unknown who you were going to see. The PA missed my son’s ear infection twice (PA missed it, we saw someone else who diagnosed …

  72. I have been using rivertown pediatrics for at least 13 years. And I like that there’s always a doctor available even if it isn’t always mine. They do their best to address your concerns. I just don’t like all the paperwork you have to fill …

  73. My wife and i had just had our newborn little girl, our first, and were stressed, sleep deprived, and trying to figure out how to take care of our bundle of joy as we go along. After reading numerous books and talking to every nurse before …

  74. Called multiple times, someone finally answered once and was on hold for over 15 minutes. Looking for a potential new pediatric clinic for my children after relocating to the area. Definitely scratched this one off the list.

  75. I absolutely love Dr. Cheek and have for many years. My only complaint is the sick child “walk in” method truly needs some tweaking. A two hour wait in the car is a bit long… then no rx called in only to have to return and ask for it on …

  76. My son has been going to Rivertown since he was an infant and just had his four year old check up. I know that all Doctors may not fit all parents, however Dr. Oliver has always been great! He explains things thoroughly and honestly. He is …

  77. This facility used to be great. It is short staffed, overbooked, and extremely long wait times. I have three children who I will need to find a new provider for. Waiting rooms are closed down with minimal seating for waiting (Let me wait in …

  78. I am so thankful l was told about this place. I loved it here and so do the kids. Tha staff was extremely professional with the best attitude for helping people. The doctor was so concern and was very attentive when examining the kids. She took her time everything was awesome in the service we received. Thank you 5 stars

  79. Dr. Oliver has been my child’s doctor for 15 years and I do not have one single complaint. He is amazing, kind, thoughtful, and thorough.
    The after hours clinic provides the same kind thorough environment. …

  80. I always love the dedication and friendly staff at Rivertown Pediatrics. Even when my children’s regular pediatrician is not available to see my children, the other physician’s make me feel assured that my children are receiving Excellent care! My son has been a patient for 15 years now, and his baby sister has 16 more years to go.

  81. Our experience was very pleasant. Our Dr. took time to listen and discuss all of our concerns. She was very thoughtful and thorough with their check ups. She made the girls feel comfortable by including them in the conversations.

  82. The staff was, as always, flawless. We have been with Rivertown for 6 years and they have never disappointed. My daughter has terrible anxiety anticipating any kind of shot. In addition to being thorough with the annual visit, Dr. Cheek was …

  83. Dr. Ellison was amazing with my 5 year old son, informative and patient. We saw the sick doctor and staff today. They were so very helpful. Thank you Rivertown pediatric! We are so happy with this clinic! So glad we transferred here!

  84. These doctors, nurses, and every employee, excluding one PA (Lauren Hamsley). Has created by far the most enjoyable experience for me and my family in our times of need. My kids are accident prone and have been getting sick a lot often. Had …

  85. I tried a couple of other pediatricians offices in town, but I was not quite content until we started going to Rivertown Pediatrics. We’ve been going there for about 3 years now with 3 kids and we have had zero problems. I love that we can …

  86. Great Dr’s and staff very helpful knowledgeable supportive and friendly. Been going there for about 14 years. Of course you have the one you prefer but they are all great. Thank you Rivertown Pediatrics

  87. Our first annual physical. She listened to our concerns and was very respectful and spent a good amount of time discussing my daughter’s health and wellness. Provided very thorough care!

  88. I love Rivertown Pediatrics! My daughter was having difficulty breathing, so we came for a sick visit and she was seen right away! Dr. McWhirter was so kind and knowledgeable. I’m so grateful for the way that they took care of my daughter! They are wonderful.

  89. My relationship is up and down with this place. My son has a really good dr in Dr Brent there. Which we are so grateful for because my son is in those awkward teen years. But a different dr missed pneumonia in my daughter and she was very …

  90. Continuously have rude staff that lacks the ability to effectively communicate. Their team of doctors do a really good job. It’s a shame that their receptionists are always exceptionally rude to guests and do not take any initiative in …

  91. Best Pediatrician Office we have ever been to! The nurses are always kind and incredibly patient. The staff is respectful and professional. You are never rushed out of the office. They make you genuinely feel that they care for your …

  92. Awesome practice with amazing and knowledgeable providers! Highly recommend! Dr. Cheek is nothing short of AMAZING! She went above and beyond for my boys and they are not even her primary patients! I cannot say enough good things about her or this practice!

  93. This place is great! The staff is very kind and helpful. Jessica Kelly is a great listener, compassionate, and knowledgeable. My 2 month old and I are very happy with Rivertown Pediatriacs!

  94. Rivertown Pediatrics denied my son service. I went to Rivertown Pediatrics to get my son tested for covid because his school needs proof he has Covid. I explain to Rivertown Pediatrics my son tested positive on Sunday the test was performed …

  95. One of the absolute best pediatric teams in the state! The staff is always polite and super friendly! The Nurses, Nurse Practitioners, and Doctor’s are very knowledgeable, thorough, informative, and attentive.

  96. Took my granddaughter, and had to wait in the car for over an hour for someone to call us in, but ok I understand we didn’t have an appointment. Finally, they call us in, and then had to wait another hour for Dr. Oliver to come in, …

  97. Dr. Evangelist is the best!! Staff are so friendly and good with the kids. Easy to make appointments and they have walk ins available everyday for sick visits.

  98. Regularly wait 30-minutes or longer before being seen. Dr. Amy Brown unapologetic and argumenative. She confirmed you should expect to spend an hour minimal for your visit. Again, half of your time is sitting waiting. They overbook for …

  99. Took my kids into the office for well checks and I explained to both the doctor and MA that we are new to the area and we need to be up to date for the GA school physicals. They said yeah ok. A month later the schools informed me I was …

  100. Wait time can be horrendous (like most Doctor’s), but almost always worth the wait. All Dr’s are so awesome. They listen, care and are so knowledgeable. Such an amazing group of physicians.

  101. Terrible communication. Rescheduled my kids appointment, after waiting 2 months they wanted to reschedule AGAIN. They sent a message on a Friday when they were CLOSED to reschedule when their appointment was THE FOLLOWING MONDAY. …

  102. We saw McWhirter today!!! Every time we see HER the visit is five stars. I wish we could see her every visit. Kids 23 and 17. She has been their provider since they were in diapers. I just love her and so does my children.

  103. Do you guys know that they have a whole different structure with a separate entrance at the back side of the hospital for sick kids? How cool and thoughtful is that! That, by itself, quiets your anxiety when you bring in your sick child! …

  104. I love it here! I’m on my daughter page but all of my kids are treated here along with my nieces and nephews. The best staff ever! They go above and beyond to take great care of the kids. Thanks for all you guys do. Nicholas, Adriana & Grayson Mom
    Brandi Gray

  105. My kids have been seeing Dr.Oliver since they have been born and I have to say he is THE BEST doctor. Bedside manner is wonderful, he is patient and kind, I never feel rushed. He is great at trying to explain what is going on with your …

  106. I have been taking my children here for over 2 years and we always feel welcomed and heard. We never have issues with making appointments or long wait times. It’s not super fast as they used to be, but we get checked in and seen in a timely manner. Staff is always nice and doctors show genuine concern and provide helpful information.

  107. Staff is about 50/50. Half are extremely rude and the other half are really nice. Doctors also 50/50. Half are nice and caring the other half push vaccines on you very hard and are condescending. But my worst experience was when a medical …

  108. We just love Lisa @ the front desk always smiling and so sweet very polite. Some of the nurses never say hello they are very dry. We like seeing Brent, the PA my Granddaughter Dr, M, all my grandchildren have been seeing her for yrs. She is one of the best. Polite, sweet, kind.

  109. I love Rivertown! They’re always professional. My baby wasn’t the only one sick, but they always make us feel like we matter. The dungeon wasn’t suppose to open until 8:30a, but they started taking patients in at 8a. That was comforting …

  110. We moved to Columbus a few months ago and decided to try Rivertown Pediatrics and we have been incredibly pleased! Our boys have seen Dr. Oliver and he is most definitely the best pediatrician we’ve had yet. He takes his time, explains …

  111. I have been trusting Rivertown Pediatrics with my son’s care for 10 years. I have only had positive experiences there…the staff is friendly, the doctors are very knowledgeable, and the facility is always clean. I can get an appointment …

  112. I love Rivertown and everyone there. I received guardianship of my great grandchildren a few years ago and took them to Rivertown. I’m so glad I did. They are all so compassionate and sincerely care about children. …

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