Walker County Water & Sewerage Authority is an Utilities at 4665 Happy Valley Road in Chattanooga Valley, Georgia. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
4665 Happy Valley Rd, Flintstone, GA 30725
Terrible service!!!!!!!!!!!
Bunch of crooks. Greedy
Incredibly rude staff
RUDE
the best staff ever!!!!!:)
If I could give a 0 I would.
Worst customer service I have ever experienced in my life
Probably the absolute worst water co in the world!!!!!!!!! Just awful.. won’t help do anything ever
Water taste and quality is much better than Tennessee American.
Rude women in the office. Payment not posted correctly more than once. Fees on the bill that they can’t explain to me
Everyone was very friendly, and it was easy to set up water service.
Thank you Anna and Kelly Jo for your help! You both were very kind and informative as to the process. Good job ladies.
I don’t have one nice thing to say about this company, and I’m just going to leave it at that. Actually, giving them 1 star is being nice.
These people are horrible we paid our water online and the water was cut off so we called trying to get to the bottom of it they told us their system had been acting up but we still had to pay to have it reconnected even though it was their fault and then when we tried to explain that we had a baby the lady got hateful and hung up
Payed online and water was cut off anyways. They apologized yet it took over 6hrs for them to turn our water back on.
Awful experience all around, rude staff. Always feels make me feel as though I’m bothering them when I call. I need to dig a well, prices are outrageous.
0 stars is what you get I think this place needs new people we all have jobs if you don’t like it there quit your job customer service is number 1 in any company to succeed
How are you going to start using a new payment website and still not do monthly auto drafts… What a joke! Living in the stone age.
Less than a week late on a bill because I was out of town. No call, no past due reminder. Just a sneaky lock out on my water while I was away for the day. Predators who don’t value customers.
Friendly service, very helpful always willing to assist with problem the best way they can.
The customer service ladies do not make the rules , they just have to explain them!! the Board makes the rules and guidelines!!
Zero integrity, no ethics and the crooked rule the roost…. Ms. Bebe H. or Ms. H of Walker County a Democratic person who took the R brand to win and stupid Republicans went along with it- appointed herself to Chair the board for an extra …
It is ridiculous what they are charging us for water. I pay water and sewer but also pay to use it so if water is 20 and sewer 19 i pay that double. Poor old people on fixed income are struggling too. My water is 100 month in an apartment.
Zero attention to customer feedback and seemingly no regard for providing quality for their customer base. Shameful.
This is the only utility company that I have ever dealt with that charges more money as a “basic water charge- $19.00” than they do for water usage!!!!! This place is ridiculous at best and are robbing their “customers”, also a VERY RUDE office “staff”. 1 star is too many!!! 👎 …
The residue build up I get in my clean pot from boiling one batch of water(mandatory boil right now) is absolutely disgusting!! My subdivision is huge and has a water tank down the road. I was informed today that maintenance has not been …
A special thank you to all at the Walker County Water and Sewerage Authority. We appreciate the exemplary professional assistance that was provided to us today and upon other past occasions . Every issue was resolved in a most satisfactory …
Called to see if they would work with me on my bill cause I had my purse stollen earlier this month , told them I get paid the 30th still won’t work with me even tho my bill was due yesterday (told me they give people 2 days to pay after …
My husband went in today to pay a bill and the ladies were very hateful with him. We are customers and do not deserve to be treated with such disrespect. I work with the public too, and I ALWAYS treat people with respect. I sincerely hope …
I live in Ridgewood in Chickamauga. We are always out of water from broken pipes along Johnson road. I can not wait till all the pipes are replaced and we do not have to worry about no water anymore. I do not understand how so many pipes …
They dont take cards. Like its 2020. If you wanna pay with a card you have to do it through the website and you’re charged 3 dollars extra just to pay your own bill. If you pay in cash they wont give you back change of more than 5 dollars. …
Everytime our water goes out on Johnson Rd. it takes them anywhere from 2-6 hours to get it back on. When you call the office they are the RUDEST people I have ever dealt with. They need to remember as customers WE pay their salary.
Nothing negative to say about the staff, the ladies are very nice. However, their operating hours are not convenient what so ever. I use a debit card or cash only. $3.00 charge to pay online is ridiculous. Can’t put a check n the night box …
Literally the only bill I get that doesn’t come with a return envelope. Only utility bill that does not take payments over the phone or accept credit or check cards. Bill doubled in a single month with a laughable explanation. Have to leave …
Water pipes are constantly breaking. At least once every 2 months or so we end up without water for several hours because a pipe has burst somewhere or something has gone wrong. They over charge on the bills. The manager Lisa? is rude. We had road issues that took 2 years to have repaired. Bad customer service.
This has to be the worst water department ever. Do not trust the night deposit. I just paid my water bill for the second time this month because i used cash in the night deposit, my stupidity i know. But dont Trust them. I told them the …
People are rude, $3 convience fee for paying online is ridiculous, rates are going up because the county finally decided to start doing something about the dirty water. They also have plenty of water outages for whatever reasons so if you …
A for-profit corporation. Staff is incredibly rude. Over charged me several hundred dollars claiming my house used 25,000 gallons of water in one month (impossible for a residence) and wouldn’t even entertain the idea that there might have …
If I could give them no stars I would . I have paid for 7 years straight never having my water turned off . I paid all through this pandemic even while my husband was on disability after a car accident and it cut our pay check to less than …
Sometime in the spring or early summer of 2018 our bill skyrocketed. We had a leak that we couldn’t find. It took several months (around 6) for us to eventually find the leak. Like most walker county residents who are already dealing with a …
Never Receive a bill from them, always pay it when I get the courtesy reminder call. I have literally never received 1 bill, well last night I came home from work and my water is OFF. Again never received a bill, no courtesy call this time, …
Moved to Chickamauga and my water bill was no more than $23.00 a month. They’ve upped the basic water charges to $15.00 THEN $19.00. Now my bill is $50+. Just called again because my bill is $70+ to let them know they need to go out and …
I have lived all over the country & have NEVER paid so much for water service! $40/month before you even use a drop of water.. highway robbery! Customer service is downright terrible, to boot.
Not helpful at all!! Hate this water company. When we first got service they tried charging us for the previous home owners water. For the past two months we have not received any bills or disconnect notices. Last month we got shut off, …
I’ve only interacted with the nice lady who takes the payment at the payment window. I can’t speak to the service. Instead I want to talk about the way it’s run. I am disappointed in the overall process and hope to see changes from the …
Rudest people ive ever had to deal with. They prey on people with low income. Dont ever try to make arrangements with them because they will just tell ypu no even if you ask for only 2 days. They dont care about their customers like their …
Prices have tripled since we moved here over a decade ago. Today we woke up to no water – bill are all paid – and you cannot reach anyone for answers. They have an “emergency line” but it’s just a line that rings until you give up. Terrible! Oh, you also can’t pay online without a fee like this isn’t the 21st century, too.
I personally don’t have this water service (thank goodness) but it’s interesting to see that they allow their workers to drive a work van after hours to go to the Walmart in Lafayette to pick up their grocery order…not sure people who have this water service would appreciate that!
Had our water turned off today no warning bill or anything. My husband uses online paying and it wasn’t even accurate from now on we are paying in person. Waiting to have it turned on we paid today obviously never have missed a payment …
I may be wrong, but I cannot find any advance notices of flushing our water lines. I found out while taking a shower. Ran out of water. Is there a place to go online and see notices?
Wow. Who doesn’t have auto bill pay?! And the other options are a 3 dollar online fee or go and drop it off in person. Like all other reviews said the fees are preposterous as well. Get auto pay, get with the times, because for what you …
Expensive, too many charges, too much calcium in water, water gets shut off just about every month off Johnson Road because they keep putting a bandaid on something that needs surgery! I would give them 0 stars if I could!
Getting set up was kind of a nightmare. Not sure if it was because of the holidays or what, but finally got set up. The older lady that works up front is definitely full of herself. I made a comment that we moved from out of state and I …
I think you should be able to pay with your debit card at windows this is so inconvenient people don’t carry cash on them. They use their debit card. I don’t understand what the problem is but it is a problem and then a three dollar charge …
They need to have an option to pay with check online or autopay for no fee. I’d rather have the extra few dollars to be able to put on my bill instead of the fees they charge for card payments. The only other option is to drive there and pay with a check or cash, which is hard because I don’t have a car at the moment.
For the most part Walker County water serves the needs of our community just fine. There are some things that need immediate attention. 1. Only having 2 weeks to pay a bill is too short now that mail delivery in our area is poor at best. 2. …