Illiana Financial is a full service financial institution offering a wide variety of products from checking and savings accounts, certificates to home … See more
They never answer their phones when you call i called for over 20mins and nothing. This is a huge inconvenience when I can’t make it to the bank. And this is more so the main branch
PLEASE DO NOT BANK WITH THIS PLACE. Its so many things wrong with it. Google wont let me express everything. Your account will be messed up with fees and you will not get help from the rude staff at the 3 locations. The online system is garbage also.
The staff is always great without fail. My situation and needs were heard. Which enable them to truly find a practical and personalized solution to my problen. I am beyond grateful for these guys!
Very long lines, since no one is allowed in the building right now. Understandable, but make sure you have wipes and hand sanitizer, the staff inside were not wearing PPE.
Getting through by phone is a joke. The automated system sends you on a endless loop of nothingness never connecting you to a bank representative! On rare occasions when you are connected the staff is short and irritation pours through the …
Quality customer service, staff is very customer ortiented. Staff is also very personable, and treat you with the upmost respect.I miss the lobby being open. I have refered my family and friends.I find fees to be less than any bank I was previous with. love you Illiiana
I have auto loan that has $8800 of collateral insurance place on the account after showing proof of full coverage insurance. They refused to give me reduction in loan amount when I don’t owe balance because of collateral insurance. I will never take out a car loan with this business ever they have shady practices
Worst credit union ever. The Calumet City location has no ATM, usually credit unions are affiliated with other credit unions so you can use their ATM without fees. I’m not charged fees by other credit unions to use their atms but Illiana …
Decent company. The only issue I have is that they seldom, and I mean very seldom, answer the phone whenever I attempt to get in touch with their loan department. No matter what time I call, I usually end up getting their voicemail. And …
would first like to say that I have been a long time client of Illiana for approximately 10 years and have referred dozens of people due to the outstanding customer service and warm family environment. However, over the past 2 years I have …
I’ve used this Bank for more than 18 yrs great service personable staff. I left Chase to do my business with this credit union. Customer’s are commonly address by name when they come in, if you have banking business give them a try.
Service is decent but the hours and phone app made me have to close my account. The deposit mobile didn’t work and everytime I went, the customers in the joint did something sketchy to me. Always felt unsafe and the area went down. You couldn’t Pay me to keep my money there. Find a different bank ASAP
I just opened up a business account, I work during the week so I can’t walk in. On weekends for some reason there closed and on top of that nobody answers the phone at all. I haven’t been with this credit union over 2 months and I can truly say that this is horrible. I don’t know if this place will work out for me.
Great place. The staff there is always friendly, patient, and accommodating. I’ve been with Illiana for nearly 10 years at this point, and I don’t see myself banking anywhere otherwise.
This is the worst bank I have ever needed to work with. They took my auto loan from another bank, didn’t notify me, and had no problem charging me a ton of fees because I couldn’t use their online banking they couldn’t be bothered to mail …
I’ve had a savings here for years! Recently got a checking account & I hate it! I literally have to call the bank everyday about something! Still haven’t been able to properly activate my card! Uploaded a check through mobile deposit and …
(Translated by Google) Excellent service . Thank you Rosa mina for your good service and attention and for being so kind! 👍 …
Very friendly, informative, and helpful. Never had a bad experience within about 5 years here.
Stay far away
Never had a problem ever
This place is the worst ever please don’t fool with them
I like illiana good service an I’m happy to be a member
The banking system is absolutely terrible and they never answer the phone.
The ATM charges you $2.50 if you don’t bank at their credit union… Even with them being a credit union service center..
They never answer their phones when you call i called for over 20mins and nothing. This is a huge inconvenience when I can’t make it to the bank. And this is more so the main branch
great local community bank
PLEASE DO NOT BANK WITH THIS PLACE. Its so many things wrong with it. Google wont let me express everything. Your account will be messed up with fees and you will not get help from the rude staff at the 3 locations. The online system is garbage also.
The staff is always great without fail. My situation and needs were heard. Which enable them to truly find a practical and personalized solution to my problen. I am beyond grateful for these guys!
They try to control your money,
Very professional staff with short wait time.
Very long lines, since no one is allowed in the building right now. Understandable, but make sure you have wipes and hand sanitizer, the staff inside were not wearing PPE.
Getting through by phone is a joke. The automated system sends you on a endless loop of nothingness never connecting you to a bank representative! On rare occasions when you are connected the staff is short and irritation pours through the …
Wish I could give — 0 Stars for the Calumet City Branch
Very poor customer service!! Loan officers talk to you in a very curt & rude …
Quality customer service, staff is very customer ortiented. Staff is also very personable, and treat you with the upmost respect.I miss the lobby being open. I have refered my family and friends.I find fees to be less than any bank I was previous with. love you Illiiana
I have auto loan that has $8800 of collateral insurance place on the account after showing proof of full coverage insurance. They refused to give me reduction in loan amount when I don’t owe balance because of collateral insurance. I will never take out a car loan with this business ever they have shady practices
Worst credit union ever. The Calumet City location has no ATM, usually credit unions are affiliated with other credit unions so you can use their ATM without fees. I’m not charged fees by other credit unions to use their atms but Illiana …
Decent company. The only issue I have is that they seldom, and I mean very seldom, answer the phone whenever I attempt to get in touch with their loan department. No matter what time I call, I usually end up getting their voicemail. And …
would first like to say that I have been a long time client of Illiana for approximately 10 years and have referred dozens of people due to the outstanding customer service and warm family environment. However, over the past 2 years I have …
I’ve used this Bank for more than 18 yrs great service personable staff. I left Chase to do my business with this credit union. Customer’s are commonly address by name when they come in, if you have banking business give them a try.
Service is decent but the hours and phone app made me have to close my account. The deposit mobile didn’t work and everytime I went, the customers in the joint did something sketchy to me. Always felt unsafe and the area went down. You couldn’t Pay me to keep my money there. Find a different bank ASAP
I just opened up a business account, I work during the week so I can’t walk in. On weekends for some reason there closed and on top of that nobody answers the phone at all. I haven’t been with this credit union over 2 months and I can truly say that this is horrible. I don’t know if this place will work out for me.
Great place. The staff there is always friendly, patient, and accommodating. I’ve been with Illiana for nearly 10 years at this point, and I don’t see myself banking anywhere otherwise.
This is the worst bank I have ever needed to work with. They took my auto loan from another bank, didn’t notify me, and had no problem charging me a ton of fees because I couldn’t use their online banking they couldn’t be bothered to mail …
I’ve had a savings here for years! Recently got a checking account & I hate it! I literally have to call the bank everyday about something! Still haven’t been able to properly activate my card! Uploaded a check through mobile deposit and …