Solarus has been the independent telecommunications and community leader for over a century, supporting Wisconsin schools, community programs, … See more
I had a gentlemen by the name of Kevin come out to my house to fix our internet problem, he went above and beyond replacing the equipment and re-doing the wiring and moving the the rotor box, Thank you Kevin !!!!
Up from one star because the internet quit having its weekly outage. Still an awful company. If you have a choice, get Charter or literally anything else.
The internet is very slow, but the price is very high. For the price I pay for the internet, it should be much faster. Wisconsin should NOT allow internet monopolies.
If could do no stars I would, I am new to area and was told they were bad and tried anyways, terrible customer service extremely over priced billed me almost 800 bucks in less than 90 days of service and shut off even after payment and arrangements. big mistake, I will be going to direct tv
Good local company. Have dealt with them before, they are a great company. I was able to switch Internet to them and save a bunch of money from Charter.
Had speed issues about once a month. Tried to switch but Spectrum install went so poorly, that I had to go back to Solarus. Thanks for the help getting connected again Dawn and Jessica. Will call if we have speed issues or outages in the future.
Wifi is very inconsistent and we are paying a $100 a month and upgraded the plan. The wifi tends to be more in the kbps than it is in the mbps. Wayyy out of date internet speed for overprice payments.
Terrible service! The actual Internet service is very slow, and it took 3-5 days AFTER our installation date just to get it “working”. Customer service has been worse than terrible – we have had to leave multiple voicemails, which do not …
the worst service I have ever received from other cable companies – all they provide are ways for them to make money. Send bills without enough time to pay them, which results in a late fee. Staff are rude, and lack the training needed …
Customer service helped my wife figure out why we weren’t getting the service we were paying for. Issue was caused by a 3rd party technician that had changed settings in our router.
Coming from Spectrum with bad internet and ever rising prices, Solarus was a dream. We have not had any issues with the internet or service. It might be a bit more than Spectrum but it is worth it!
The worst internet company ever. I can’t watch a movie on Hulu without restarting my router 15 times and then you call customer service and the tech is very rude and doesn’t help at all. Thought charter was bad but apparently it’s just society today people don’t get what the pay for.
Hands down the best customer service out there! Its so nice to be able to call literally any time and immediately talk to a person that’s right here in town. Sales, support, all of them go above and beyond. I love Solarus!
Not only did they hook up my internet but also connected my wireless printer to it; also helped with the connection between the Internet and my laptop and ipad. Took all the worry out of this process. I print from my ipad so it was a …
As a resident of Wisconsin Rapids for over 20 years, we have used Satellite, Charter, and Solarus for our media needs. Due to the recent “Media Shower” roll out, the quality of their cable TV has improved extensively. It is finally on par …
I miss you so much Solarus…. I recently moved to Marshfield, and was extremely devastated to hear that the only internet provider was the dreaded Spectrum. If I had known that I think I might have stayed in Rapids. Please open up services …
Solarus, is not a good business company. Their internet service is not even close to what they advertise. We’ve gone through routers, they lag a lot, they cannot handle more than 2 devices, and they make you sign a 2 year contract. I would recommend that you look somewhere else. Trust me, we are done.
We recently had some trouble with our internet service provided by Solarus. I contacted the service department, shared my concerns. The very next morning the service technician arrived. He was very polite, professional, and knowledgeable …
This is by far the worst company to have internet or cable tv service through. I had charter for 8 years with maybe a couple times having problems and they would give me a customer inconvenience credit on my account every time there was a …
Internet keeps disconnecting and never connects again until I go to my wifi options and retype in the password and get connected. It will stay connected for maybe 1 hour and then it’ll disconnect again. Solarus is the worse internet company …
My experience has been fine, our internet has not cut out since we got the service in September. I have the service in Manawa, my package is 50down 12up. I do not care if you bought out Manawa Telephone Company and you have to make money …
Terrible. ,-*****
I’ve been with Solarus for 2 1/2 months, I am also disabled, so cable and internet is pretty essential when it comes to entertaining the kids, and my daily …
Service is spectacular and connections are blazing! Thanks Solarus 🙂
A year later and still going strong without a hitch. I’m still not understanding the reviews below that are so negative. I’ve had Solarus in the area for …
Throughout the years I have had experiences with quite a few cable/internet providers after many moves (AT&T, Time Warner Cable, Comcast, etc). And it has not been the most enjoyable experiences. With those other companies I was put on hold …
I can’t thank Tanner enough for his patience for explaining thibgs to my mom last week when she had a phone issue…he even set up her new cellphone when l had to leave….give this kid a raise!! He went above and beyond!!!
I see all the negative reviews below and I can not understand it. I have had the Solarus Media Shower service since my wife and I built a house in the Grand Rapids and moved in during the spring of 2014. I was extremely impressed with the …
Solarus and their employees are great to work with. I’ve had various equipment failures over the years and each and every time they’ve been prompt in getting the right people in the right places to make the fix. A little pricey, however the promptness and overall experience with the Internet and cable makes up for it.
This is the only choice for internet in Central Wisconsin in my opinion. Nothing comes close to the speed of Solarus fiber optic. The customer service is outstanding. They show up almost always the same day within hours of calling with a …
The Internet and phone hardly ever work and I spent more time rebooting the modem then it was worth. For $110. a month it was so not worth it. I pay for 30 – 31 days of service and my e for 10 days worth. Although the customer service …
Their MediaShower fiber service is excellent. They’re not perfect and have their own quirks, but they’re very rare and get fixed on their own. When stuff is working, it’s flawless. Extremely high quality internet. …
Solarus is a wonderful internet supplier. I really miss having them since they no longer service my area. The techs were always polite and helpful in solving any issues. What I liked best was you did not need to be on the phone 5 minutes …
Horribly slow internet. They seem to not put too much effort into rural customers. I paid for fast internet but receive sub par speeds. Upload speeds are a joke. My internet TV spends most of the time buffering. Recently had a phone line …
I have dealt with xfinity, and I can say solarus is a pleasure to deal with from the customer service to tech support. They offer better internet speed and services than xfinity at a much lower cost. And best of all when you call you get …
While preparing to move to a rural location, my family’s expectations for Internet weren’t very high. But Solarus has blown us away! We have an incredibly speedy and reliable connection for only a little more per month compared to other …
Run. The service tech lacks all professionalism by causing havoc during his install which lead to dead animals. as well as his supervisor ‘Rich’ who fails to hold his employees responsible for their failures and property damage they cause.
Cable glitches, internet speeds are laughable. Wires have been on the side of the house for 6 months and the upgrades “should be this year”. Now local channels rewind is down for over 15 hours. They are not sure why, but “we don’t …
Koi
Sucks
Great service
Lost my business.
Horrible internet service.
Good customer service
Great place to work!
Local when you need help
Ok place
Better service than charter
WIFI is too slow and overpriced.
Slow internet, only works half the time
Great internet service.
Internet service isn’t great.
Good service but took awhile
I love solarus best Company ever
Great customer service.Thank you Jen.
Best ISP in Wisconsin, hands down! 😍 …
Very good business. Treating customers fairly.
Reliable provider for Rural areas outside the city.
Customer setvice reps are always nice and helpful.
Wish there prices weren’t so high .I would want more then I have
Not the BEST prices (can be pricey for comparable services between competitors), but great local service and local business!!
Fastest internet, best customer service, most knowledgeable tech support.
AVOID!!!!!!! THEY DO NOT HONOR THIER OWN PRICING FROM THE REPS AND THIER SERVICE IS NO WHERE NEAR WHAT THEY CLAIM!!!!
Professionals, friendly and got back to me immediately to discuss the issue. Thank you!
Good service, good price, outstanding tech response.
The service one gets there is very good.
Any time I have a problem or question, they reply immediately, and usually resolve it.
Local internet in WI Rapids so so internet service in a no reception area around Lake petenwell
I had a gentlemen by the name of Kevin come out to my house to fix our internet problem, he went above and beyond replacing the equipment and re-doing the wiring and moving the the rotor box, Thank you Kevin !!!!
6.2 MB/s. You do know people can check this stuff right? Give people what they pay for. Its 2021 get with the program.
Up from one star because the internet quit having its weekly outage. Still an awful company. If you have a choice, get Charter or literally anything else.
Very nice folks, a little more helpful/customer service but typical cable company. Got my questions answered though.
They have a great product. I never have trouble with my internet.
I have worked with Solarus for many years….customer service is great, products are always top notch and they very easy to reach!
Great service. Nice staff
This is just their phone service center. Technical help must be phoned in (use 611 from a Solarus land line.) Very friendly and helpful, though.
Worst internet ever and when a tech shows up or calls they treat you like a idiot. I can’t wait to move to get rid of this over priced company.
0.11 mbps free internet is faster than what we pay for.
I love Solarus – they will get my business until I go toes up!
Solaris is great. Excellent customer service and hook up teams. Fair prices too!!
The internet is very slow, but the price is very high. For the price I pay for the internet, it should be much faster. Wisconsin should NOT allow internet monopolies.
If could do no stars I would, I am new to area and was told they were bad and tried anyways, terrible customer service extremely over priced billed me almost 800 bucks in less than 90 days of service and shut off even after payment and arrangements. big mistake, I will be going to direct tv
Good local company. Have dealt with them before, they are a great company. I was able to switch Internet to them and save a bunch of money from Charter.
The person I talked to about getting internet did not seem friendly at all. Her tone with me was very impatient and annoyed.
Have dealt with this place for at least 10 years. Really good phone service and good packages for internet service, besides tv stations.
Had speed issues about once a month. Tried to switch but Spectrum install went so poorly, that I had to go back to Solarus. Thanks for the help getting connected again Dawn and Jessica. Will call if we have speed issues or outages in the future.
Wifi is very inconsistent and we are paying a $100 a month and upgraded the plan. The wifi tends to be more in the kbps than it is in the mbps. Wayyy out of date internet speed for overprice payments.
Terrible service! The actual Internet service is very slow, and it took 3-5 days AFTER our installation date just to get it “working”. Customer service has been worse than terrible – we have had to leave multiple voicemails, which do not …
the worst service I have ever received from other cable companies – all they provide are ways for them to make money. Send bills without enough time to pay them, which results in a late fee. Staff are rude, and lack the training needed …
Customer service helped my wife figure out why we weren’t getting the service we were paying for. Issue was caused by a 3rd party technician that had changed settings in our router.
Coming from Spectrum with bad internet and ever rising prices, Solarus was a dream. We have not had any issues with the internet or service. It might be a bit more than Spectrum but it is worth it!
The worst internet company ever. I can’t watch a movie on Hulu without restarting my router 15 times and then you call customer service and the tech is very rude and doesn’t help at all. Thought charter was bad but apparently it’s just society today people don’t get what the pay for.
Hands down the best customer service out there! Its so nice to be able to call literally any time and immediately talk to a person that’s right here in town. Sales, support, all of them go above and beyond. I love Solarus!
Not only did they hook up my internet but also connected my wireless printer to it; also helped with the connection between the Internet and my laptop and ipad. Took all the worry out of this process. I print from my ipad so it was a …
As a resident of Wisconsin Rapids for over 20 years, we have used Satellite, Charter, and Solarus for our media needs. Due to the recent “Media Shower” roll out, the quality of their cable TV has improved extensively. It is finally on par …
I miss you so much Solarus…. I recently moved to Marshfield, and was extremely devastated to hear that the only internet provider was the dreaded Spectrum. If I had known that I think I might have stayed in Rapids. Please open up services …
Solarus, is not a good business company. Their internet service is not even close to what they advertise. We’ve gone through routers, they lag a lot, they cannot handle more than 2 devices, and they make you sign a 2 year contract. I would recommend that you look somewhere else. Trust me, we are done.
Hello Solarus,
I had a past due payment in the amount of 63.23 that was due on Thursday, …
We recently had some trouble with our internet service provided by Solarus. I contacted the service department, shared my concerns. The very next morning the service technician arrived. He was very polite, professional, and knowledgeable …
This is by far the worst company to have internet or cable tv service through. I had charter for 8 years with maybe a couple times having problems and they would give me a customer inconvenience credit on my account every time there was a …
Internet keeps disconnecting and never connects again until I go to my wifi options and retype in the password and get connected. It will stay connected for maybe 1 hour and then it’ll disconnect again. Solarus is the worse internet company …
My experience has been fine, our internet has not cut out since we got the service in September. I have the service in Manawa, my package is 50down 12up. I do not care if you bought out Manawa Telephone Company and you have to make money …
Terrible. ,-*****
I’ve been with Solarus for 2 1/2 months, I am also disabled, so cable and internet is pretty essential when it comes to entertaining the kids, and my daily …
Service is spectacular and connections are blazing! Thanks Solarus 🙂
A year later and still going strong without a hitch. I’m still not understanding the reviews below that are so negative. I’ve had Solarus in the area for …
Throughout the years I have had experiences with quite a few cable/internet providers after many moves (AT&T, Time Warner Cable, Comcast, etc). And it has not been the most enjoyable experiences. With those other companies I was put on hold …
I can’t thank Tanner enough for his patience for explaining thibgs to my mom last week when she had a phone issue…he even set up her new cellphone when l had to leave….give this kid a raise!! He went above and beyond!!!
I see all the negative reviews below and I can not understand it. I have had the Solarus Media Shower service since my wife and I built a house in the Grand Rapids and moved in during the spring of 2014. I was extremely impressed with the …
Solarus and their employees are great to work with. I’ve had various equipment failures over the years and each and every time they’ve been prompt in getting the right people in the right places to make the fix. A little pricey, however the promptness and overall experience with the Internet and cable makes up for it.
This is the only choice for internet in Central Wisconsin in my opinion. Nothing comes close to the speed of Solarus fiber optic. The customer service is outstanding. They show up almost always the same day within hours of calling with a …
The Internet and phone hardly ever work and I spent more time rebooting the modem then it was worth. For $110. a month it was so not worth it. I pay for 30 – 31 days of service and my e for 10 days worth. Although the customer service …
Their MediaShower fiber service is excellent. They’re not perfect and have their own quirks, but they’re very rare and get fixed on their own. When stuff is working, it’s flawless. Extremely high quality internet. …
Solarus is a wonderful internet supplier. I really miss having them since they no longer service my area. The techs were always polite and helpful in solving any issues. What I liked best was you did not need to be on the phone 5 minutes …
Horribly slow internet. They seem to not put too much effort into rural customers. I paid for fast internet but receive sub par speeds. Upload speeds are a joke. My internet TV spends most of the time buffering. Recently had a phone line …
I have dealt with xfinity, and I can say solarus is a pleasure to deal with from the customer service to tech support. They offer better internet speed and services than xfinity at a much lower cost. And best of all when you call you get …
While preparing to move to a rural location, my family’s expectations for Internet weren’t very high. But Solarus has blown us away! We have an incredibly speedy and reliable connection for only a little more per month compared to other …
Run. The service tech lacks all professionalism by causing havoc during his install which lead to dead animals. as well as his supervisor ‘Rich’ who fails to hold his employees responsible for their failures and property damage they cause.
Cable glitches, internet speeds are laughable. Wires have been on the side of the house for 6 months and the upgrades “should be this year”. Now local channels rewind is down for over 15 hours. They are not sure why, but “we don’t …
Great service, reliable network and fair price. I am a snowbird so easy to turn service off for 6 months while I am gone.