Southgate Medical Group includes outstanding board-certified physicians as well as highly trained nurse practitioners, physician assistants, … See more
Read More| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
1026 Union Rd, West Seneca, NY 14224
I have never had a doctor like Dr.Brownell, who took time with me to go over everything with me and made sure i felt comfortable with the decisions I made. Highly recommend
I saw Eric Grimaldi MD on 1/30/23. He was cold, without sympathy and dictatorial. Reminded me of Soviet style care, do as I say, shut up or else. Left crying and would rather die than see him again.
10-15 min phone wait
Everything is great.
Very pleased with the care hear!!! Very accommodating
I haven’t had a bad experience with them yet.
Same as the other one star reviews, very rude on the phone as well
Very caring and attentive to my 98- year-old mom
My care has always been excellent.
Terrible practice. Be prepared to be on hold for at least 20 minutes every time you call.
I give it a zero!!!!! Nasty, mean administrator, bad service, you mostly see the pa! This place only cares about your money NOT YOU!!!!! Don’t waste your time.
Great experience. Very prompt and efficient.
Dr Hanavan is incredibly helpful, kind and professional!
I asked to talk to my doctor nurse was rude an hung up on me! Unbelievably unprofessional of the nurse!
Since I’m learning to take care of myself I have had excellent experiences here. Thank you to the caring staff.
It’s all a big money grab when it comes to a real patient problem they want to push you off to some one else horrible care
I love it here. Dr. Barnes is a great doctor.
Courteous, friendly staff. Communication is key. Minimal wait time. I have always had a pleasant experience here.
Wow… to be dropped by your personal health care provider because you disagree on a treatment… as a health care provider myself I can not imagine treating someone this way….very sad
Phone greeters are always pleasant and almost no wait to see your Dr. Great service!
It is ridiculous that you have to sit on hold for 30 minutes to talk to anybody. Then when you get to talk to someone, they are nasty, snotty like you are bothering them.
So far so good for me, everything I go for or ask about is met with total awesomeness, got to try it for yourself before you believe what other people write
I can see why they are only a 2star all they care about is money money money even though inc.pay them so it is not like they are starving for money they dropped me because I had trouble coming up with money my brother just died had to put …
Dr. Lisa Hoffman at Southgate Medical is the best! She is extremely thorough and is great with follow up.
Every time I call to see if they’re taking any new clients I’m always told no. But everyone else I know has been able to be taken care of. Why?
Very happy with this office, nurse always calls me back and I am able to get questions answered. Can’t say enough good things about this practice.
My husband and I have been coming here ever since the doctors opened their practice here. Dr. Vanket is the best ! We get excellent care and service !
My husband has had fantastic experience here. We have been long time patients and everyone is friendly and so helpful to our needs
Dr. Redenbach is just awful. This place will leave you out to hang when you need help the most and the nurses on the phone will make you feel like you are nothing.
I have been going to southgate from the start, they have the very best care a person can get, Excellent, highest marks.
I never have to wait long and everything has went well no issues with picking up records or having them fill.out paperwork everyone has been kind and professional
They never pick up the phone! Always on hold. I’ve been trying to make an appointment for 2 days. Nobody answers. I’ve gone to immediate care because nobody answers. Been dealing with this issue for years. I think I’ve had about enough. How about an answering machine??
I was a patient for almost 25 years , and the past 5 years it seems the quality of care has gone down , I drove from Akron to wear Seneca because I really enjoyed the place until 5 years ago …I had a disagreement about needing a physical …
It was a great experience very Professional and compassionate and didn’t have to wait long to be seen
Love Dr.Barnes and her PA/NP’s. Kind, caring, compassionate. As a bonus, there is never a long wait! Couldn’t be happier with Southgate Medical!
Once again, the service was wonderful. From the check-in to the nurse administering my booster and hep b shot.
Been going to Southgate Medical for about 15 years staff is great they take good care of their patients.
COO is working on my issue
Also Dr Nguyen is an awesome doctor that listens and understands your needs
Getting an appointment here is impossible. Worst doctors ever! I cant get my anti depressants cause its taken me 3 weeks and still cant get an appointment for a review. 1/10. Don’t ever join her . Itl be the worst mistake of your life
Love Dr. Karaga but the receptionists there are just plain rude. When you call in they behave as if you’re inconveniencing them.
Terrible practice. Complete lack of care for patients. Save yourself the trouble and go elsewhere. …
Dr. Karaga is the best primary doctor. You cannot get anyone more thorough and caring than him. I never have an issue getting in and they always take me serious.
Office staff is not sympathy about people in pain trying to see a doctor in person to relief sinus pain in the face. Staff told me I’d have to return in 30days to be seen even tho I was needing from my nose at that time
Soon After I posted my dissatisfaction I was informed that due to a disturbance in Dr. patient care Dr “Vankat” or Varavenkataraman will no longer provide medical care for me. Great. Now I have a slipped disc in my neck I’m diabetic and have other medical concerns but now I have 30 days to find a new primary physician Horrific care.
They get you in and out fast, but don’t ask them for paperwork filled out. They have every excuse why they can’t fill it out even if they are ones you need it filled out for. I have had a doctor not give me any directions on a back injury. I wish the doctors cared as much as the nps did
Was having difficulty rescheduling my PT appointment. Paula G. took the time to, not only address my issue. But also rescheduled my appt. personally! Paula is fantastic.
Just love Jenna. Caring, considerate, and encouraging ❤️
Been going there since I’ve been 18 and Angela Barnes is very nice and listens to you and doesn’t write you off as some other Drs have done in the past. Wait time isn’t bad unless they are extremely short of staff (which relarely ever happens) and Dr.Hassanfrats amazing surgeon.
Hi:: Love your services. However, I do not intend to visit the facility at the current point in time due to Covid count. Prior I was just too busy with other issues. Perhaps in future I will contact for a remote appointment. You all stay safe and healthy.
Paula G(orman) was head of a previous practice that went under (Promedicus Health Group/Springville). For some reason, the doctors who own the current practice thought it would be a good idea to have a failing RN with a certificate in …
Do you like having you appointment canceled an hour before? Well this is the place for you! These people make you feel like there is no hope and no one cares about you. ABSOLUTE WORST MEDICAL CENTER IN WNY! I would not take my gold fish to see Dr. Redenbach.
If you read the reviews below you’ll see a common theme that this place has gone downhill. I’ve been with them for at least 10 years now. I’m plagued with medical problems and wasn’t able to make a yearly physical (I see so many doctors I …
I was refused to become a patient because I lived 35min away don’t recommend going to these guys
I am thoroughly disappointed with this practice. After having been a patient for well over a decade I’m in disbelief at how horribly the relationship has ended. There are good, caring doctors that work at this practice. However, getting …
Horrible service!!….no one answers the phones I’ve been on hold 30 mins and still can’t get thru been a patient here 3 years and have met my primary doctor one time…they always schedule you with some pa….but bill insurance immediately….find another doctors office…that’s why they have a 3.4 rating…Horrible service!!!
I’ve been a patient of Dr. Venkat for 10+ years and he’s always extremely thorough during my exams and actually listens when I talk to him. I’ve seen many drs (Specialists) that spend the entire visit looking down at the keyboard and typing …
The doctors seem ok however the front desk staff is just atrocious. Asked for a doctor to return my call and was asked to come in instead. Advised them I didn’t need to come in and they yelled at me that I wouldn’t receive any prescriptions …
When they opened this practice my grand parents, parents and myself went there. We all seen lisa hoffman. I was a caregiver to my grandparents and monthly took them to their appointments. Never missed one, took them to all the referrals …
Dr. Roche was my PCP for many years, but they dropped me at some point and then lost all my medical records. I needed them for a job appointment and now have no way of getting them. My initial request was flat out ignored for records and …
I made a sick appointment on monday they tell me they don’t have anything till Wednesday I leave work early on Wednesday when I get there they tell me the appointment is the following Wednesday. Unbelievable why would I want an appointment on the following Wednesday if I’m sick
If I could I would give it ZERO stars. Both my parents went here and I understand their two missed appointments you are kicked out. BUT you would think there would be some exceptions. My father passed in September not even 3 weeks after …
This place literally saved my life. I am so happy I switched to SGM about 2 years ago. Everyone there takes great care of me. My primary doctor is patient and kind. The RN’s all know their stuff and I trust them to take care of my needs. Love this place and plan to stay a patient for a long time.
This practice does not support the family members of active duty service members. My husband had this as his PCM when I initially joined 7 years ago and he left the practice when I received orders for other locations. As I reach the end of …
I’ve been going to SMG pretty much since they’ve opened. Great doctors and great care. They have grown leaps and bounds and yes sometimes you wait a while on the phone, but no longer than anywhere else. That’s why I use the patient portal …
My husband and my myself go to Southgate Medical and have had nothing but Excellent care!! Our doctor always takes his time with us and always follows up. The nurses are excellent and the staff always friendly. Wouldn’t go anywhere else.
Honestly have never had a bad experience in the years I have been going to Southgate. I have seen multiple doctors within the group for a variety of reasons. They have always got me right in and addressed any issue. The staff is great and …
I have been going to Southgate Medical and Southgate Pharmacy for many years now. I feel safe and trust them, they are so caring starting from the front desk. I never had a wait time. I want to send a special shout out to Bethany Gillet …
I would give a zero if I could. After listening to Barnes I went to Buffalo Spine & Sport to just have them try to push pain management instead of fixing my back. I said I do not believe in taking narcotics or heavy pain medication. I …
Dr. Hoffman is the best diagnostician, physician, and person! I followed her to SGM and will never leave. I’ve gotten nothing but amazing service from everyone. And the portal is the best!! Remember, happy customers don’t leave positive …
Rapid test turned into a flu test and discussion with my primary. Lisa Hoffman is attentive and thorough. Been with her for about 25 years at least.
Great medical facility, very professional and kind! Highly recommend
This place kicked my mom out for missing an appointment because she was in the hospital tending to my father who was just diagnosed with stage 3 cancer. And the worst part is he was ALSO a member of this medical group and they still kicked …
Worst doctors i have ever been to! They refuse to give me any medicine. I had bronchitis turning into mono plus i told them i was leaving country! And they wouldn’t give me medicine. I had to sit in emergency room for 3 hours. Now i have …
Both my husband and I are patients of Dr. Hoffman, and we love her. In fact, her pro-activeness saved both of our lives–literally. She cares a great deal about her patients, is extremely thorough in her examinations, and follows through in …
I so enjoy coming in to this office… I have been seeing Betheney Satchel she has helped me look at myself in a different light … I have so much respect for her I came in for a check up back in 2018 where she discovered I had a lump in my …
DO NOT GO HERE! They do not care about patients. I got discharged as a patient after 5+ years without my knowledge and was unable to refill my prescription. I had to go through withdrawals from a depression medication and they didn’t care …
I feel the need to provide a different perspective to the reviews below. I have been a patient of Southgate Medical Group since 2003. The initial Doctor that I was seeing has since left the Physician Group, and I now see Dr. Hoffman, who is …
My family and I have been going to Southgate Medical Group for over 10 years. Offering a variety of medical services makes is so convenient, the staff is so caring and compassionate. My daughter being 10 years old when she was first seen …
Paula/COO: Yes, you do deny prescriptions. You did that in my family.
Family member was prescribed something by PCP. Called into Pharmacy.
You had words with their caregiver. …
Readers of reviews should take them “with a grain of salt,” keeping in mind that it’s usually those who have had a negative experience or simply don’t understand the dynamics of a medical practice who take the time to leave a (usually …
My favorite primary care physician that I have ever had, Dr. Karaga. He always takes his time and actually listens to me. I have never had a bad experience with the PA’s, nurses or office staff. I worked in medical offices for 40 years and this group runs a smooth ship. Thank you all for your knowledge and compassion.
Don’t ever go there and express your opinion about any doctor.! I felt I wasn’t getting the proper fit with a primary doctor and asked to be advised if another primary doctor would be more suitable to my care. After 3 years as being a …
I find it hard to believe that these negative reviews are regarding the same office that I go to. I have been a patient at Southgate Medical for over 10 years and have never been anything short of well taken care of. The front desk women …
I have been a patient here for 20 years as has my husband. My PCP left a year ago and my new primary is wonderful – knowledgeable, caring, takes his time with me. I have truly had zero difficulties with any aspect of this medical practice and highly recommend it.
I have been going to this group of physicians since they were located across from Beverly Hills. Love them all. Diana is superior in kindness and professionalism. Robin is the top dog nurse. Tiffany could not be more sweet and gets the job done. The doctors are all excellent. Thank you all for your hard work.
I had my annual physical today with Heather Leary AGPCNP. She was excellent kind and professional. I am an RN and I was so impressed with Heather’s level of professionalism. She was very thorough and addressed all my needs and also gave me direction for some extended preventive care.!
I am not a medically needy person per say…
I’m healthy and rarely ever do I need to contact a doctor…but obviously I have one for yearly physicals and than anything else that might pop up. I’ve had a …
Short wait time ! Everyone is always courteous, friendly and helpful. They are very attentive to my problem. Always a good experience.
Everytime i call they hardly ever answer. I’ve been a patient with this office for over a year now, not a single time have called and got an answer in under 15 minutes. I called to ask for a referral and have put on hold for one hour.
Very unprofessional… had a bad experience with Kravaga and his immediate staff. Southgate billed me for an apt that was not needed (gave me info on phone, then next day brought me in just to tell me same thing in person (but get a …
UPDATE TO REPLY TO THE “OWNER” BELOW… I have the right business. Southgate Medical Group. Great response to someone who is unhappy with your practice. …
Very efficent. Take care of patients make them feel comfortable. Work with your schedule to make appointments. Staff amazing
Jay Hassenfratz is the best foot Dr I’ve ever seen. He is very caring, compassionate & has a great sense of humor. I definitely would recommend him to my family and friends!.
I would give ZERO stars if I could.
I had an appointment at 4pm today. I arrived inside the facility at 4:05. The old women at the desk had a hard time hearing because I repeated my responses 3 …
I’ve been a patient of Dr. Murak’s for almost my entire life and have been going to Southgate Medical since he started practicing there. I’ve been extremely disappointed in the way this office has been run these past several years and would …
Would love to give no Stars if I could…
Unprofessional and unethical practice.. They do not take the Hippocratic oath seriously and no one should be going to this establishment. Rude front desk …
Dr. Angela Barnes is a godsend. She has the kindest bedside manner and always takes her time with me during my appointments. She was instrumental in helping me begin to process significant past trauma and recommended a wonderful therapist. …
Received a letter stating that we were contacted over 20 × to make an appointment for my husband which was not true we never received one letter or phone call
from office . obviously I was upset and a little rude when I spoke with the …