After calling to get an appt for back pain, someone had to call me back in a half hour and couldn’t make the appt. The man that did call me back was … See more
Made app for 10 and 6or 7 people came in after me n were seen bfor me plus I was 20 min early . Bs y make an app if u cant b seen at that time it n how 10:20 n still waiting
I have never had a negative experience with Orchard Park Family medicine! The entire staff, from reception, triage nurse, PAs, and doctors all show patience, empathy, and genuine care. I finally feel like I have a practice who will listen and care about my entire well being.
Seriously have had the worst experiences here,
From them telling me the problems I’m having was anxiety related to going to get a second opinion the next day and having an infection, to them not sending …
Dr. Richard Ruh is not a pleasant or helpful addition to this service, so do yourself and a favor and don’t try to get in to see him. Unprofessional and a straight up jackass.
Excellent care received – always willing to listen, same day visits when sick, reception staff is friendly and always willing to help. Dr. Andrei is wonderful!
Pleasant, respectful, polite people work here—doctors and staff. Full attention and compassion was given to my aging mom. I felt I was given clear, accurate information to keep mom comfortable and happy
OPFP is fine as long as you don’t have a health problem! Dr Richard Ruh should not be allowed to practice medicine, he is currently being investigated by Independent Health.
Worst. Have been sick over a month and the doctor would not order any tests. I am at work today and will likely have to leave early and lose money. If you’re looking for a decent primary doctor keep looking.
I had a follow up appt. this morning with Leah. I brought in xrays from Windsong due to an ongoing issue with neck and lower back issues. I have Anterolisthes (it’s only grade 1 but none the less) on c3 on c4. mild disc narrowing at c-4-5 …
I have huge respect for this Medical Group! They are excellent from top to bottom!! Dr. DeGrave, my Dr. is EXCELLENT! Thourough, attentive, knowledgable…excellent follow up and kind;). The whole practice is very friendly, sharp and super attentive. Five stars plus for this fine Medical Group! Thank you for all!
I changed doctors bc my previous doctor, although she I had problems with ITUs and had sern a Urologist, would not give me a prescription for antibiotics. I ended up in the MAC bc of a severe ITU. I really like Dr Thomas. She is no nonsense and found nodules on my thyroid that my previous never foun
All the people who work at that office are committed to your health and welfare. I have been going there for 20yrs. I see Sue the PA. She is very thorough and knowledgeable. She takes time to listen and comes up with a solution. When I see …
They are in general ok. Except this last scheduled appt. Was cancelled by them the day I was supposed to come in. I had to take a day off from work to make it in and let them know I wasn’t happy about it and the receptionist gave a sarcastic attitude about it and basically said too bad.
I’ve been seeing Dr Andrei Sfintescu for approximately 2.5 years. While as a person he is a great guy, I question his knowledge and experience. He has only been practicing for a few years and he is fine for common health issues but if you …
I’m going to give a reluctant 5 stars. I’ve usually been treated well here and have been a patient for years. I have found my last few visits, 3 to be exact, to be a bit dismissive and even contradicting in opinion based on my concerns. I’m hoping my next visit returns to the usual type of care that I’m used to
Went for my first visit with Dr. Ruh and he was super personable and seems knowledgeable. Compared to past primary care physicians, they seem to be a very sound practice
I’ve been seeing Susan for several years and she is great. She listens, empathizes and has helped me with many an issue over the years. In addition, I’ve always had a good experience with getting calls returned and with the nurses and receptionists. No complaints 🙂
I have been coming to this practice for over 15 years. And has only gotten worse year after year. The wait times are absolutely insane for “appointments”. The staff is miserable as ever! I work in health care and never heard someone say the …
Dr Thomas is my primary but I’ve seen many other docs and APPs for other appts and all the staff has been very welcoming and informed. Patient portal is quick and easy to get ahold of them which is great for a busy work day. Can’t go wrong being a patient with this practice!
They DON’T honor appointments. They said they called to reschedule in Monday. Yes they did but to to reschedule. 1st was to tell me I needed to change my doctor for insurance reasons. I was driving at the time & told them I would call …
Difficult office staff. My family member is a new patient and was billed for an office visit..no worries the bill is paid. Called insurance, they say its a mistake in billing at the dr office and to take it up with them. But when she called …
If I could give no stars I would. They DO NOT care. It’s that simple. I had to get a prescription refilled and got a week long run around about all these processes they had to go through that they couldn’t explain. Sue was very …
Dr. Andre was pleasant and seemed knowledgeable (although I never really had any health issues). However, the office staff was so miserable each and every time I called or visited (even from the first time I called to become a patient), I …
Terrible service. Everything was going well…until I got the bill and discovered I was charged $207.00 for height weight and blood pressure readings, all I could do from home for FREE. I was supposed to have blood taken and see a …
First time going here and everyone was so friendly and helpful! I saw nurse practitioner Capri Dix and she was so kind and listened to all of my concerns! So glad I made this my primary practice!
I felt completely dismissed with my health concerns. I do not feel like they truly care about their patients. Hopefully other patients have better luck but I would not recommend this practice.
I usually don’t wait long before my name is called, front desk staff are always friendly. & helpful, the fact that I can call anytime makes me feel good. The OnCall doctor could b a little more polite, maybe not sound irritated that you …
Dr. Capri Dix is the worst primary provider I have ever had. She changed my prescriptions without notifying me (Non-Controlled Substance) and in general poor customer service. I would not attend this practice if you value your privacy. …
I’m healthy 50’s, Had Dr Andrie, was reassigned to Christian PA… He was friendly, knowledgeable and thorough. I am a Nurse and everything seemed fine to me. Blood work was ordered before my appointment. I am so far satisfied
I am completely disappointed with Dr. Tran. I went in for thyroid concerns. She looked at the basic test results and said I’m fine and even if the test came back showing an issue she “wouldn’t do anything to help me.” Regardless of symptoms …
I finally got my husband to agree to go to a primary doctor after 12 years. Having moved, I decided to transfer our family to this provider My husband was terrified but willing. First phone call left me feeling hopeful because staff was so …
Disorganized!!
The worst and meanest people in the wny area work here I’d rather die from a disease than go back there
One of the most professional medical practices I’ve ever had the pleasure of dealing with.
Staff is caring for the most part. My mother and I are both happy with O. P. FP
Great Doctors and Staff
Always friendly and helpful, very communicative
Constantly waiting past my appointment. Time to search for a new primary care provider
Love the doctors here and they take cate of me well
Made app for 10 and 6or 7 people came in after me n were seen bfor me plus I was 20 min early . Bs y make an app if u cant b seen at that time it n how 10:20 n still waiting
I have never had a negative experience with Orchard Park Family medicine! The entire staff, from reception, triage nurse, PAs, and doctors all show patience, empathy, and genuine care. I finally feel like I have a practice who will listen and care about my entire well being.
Love everything about Opfp. Staff is outstanding. Dr’s are great .
Rude staff & Dr
Can’t even do their job professionally
Seriously have had the worst experiences here,
From them telling me the problems I’m having was anxiety related to going to get a second opinion the next day and having an infection, to them not sending …
Saw Dr. Ruh and staff for an FAA medical; kind, professional, efficient – everything one could ask for.
Staff always friendly and professional. Never had a negative vibe. Love my PA Brianna.
Dr. Richard Ruh is not a pleasant or helpful addition to this service, so do yourself and a favor and don’t try to get in to see him. Unprofessional and a straight up jackass.
Excellent care received – always willing to listen, same day visits when sick, reception staff is friendly and always willing to help. Dr. Andrei is wonderful!
Pleasant, respectful, polite people work here—doctors and staff. Full attention and compassion was given to my aging mom. I felt I was given clear, accurate information to keep mom comfortable and happy
OPFP is fine as long as you don’t have a health problem! Dr Richard Ruh should not be allowed to practice medicine, he is currently being investigated by Independent Health.
Worst. Have been sick over a month and the doctor would not order any tests. I am at work today and will likely have to leave early and lose money. If you’re looking for a decent primary doctor keep looking.
I had a follow up appt. this morning with Leah. I brought in xrays from Windsong due to an ongoing issue with neck and lower back issues. I have Anterolisthes (it’s only grade 1 but none the less) on c3 on c4. mild disc narrowing at c-4-5 …
I have huge respect for this Medical Group! They are excellent from top to bottom!! Dr. DeGrave, my Dr. is EXCELLENT! Thourough, attentive, knowledgable…excellent follow up and kind;). The whole practice is very friendly, sharp and super attentive. Five stars plus for this fine Medical Group! Thank you for all!
I changed doctors bc my previous doctor, although she I had problems with ITUs and had sern a Urologist, would not give me a prescription for antibiotics. I ended up in the MAC bc of a severe ITU. I really like Dr Thomas. She is no nonsense and found nodules on my thyroid that my previous never foun
All the people who work at that office are committed to your health and welfare. I have been going there for 20yrs. I see Sue the PA. She is very thorough and knowledgeable. She takes time to listen and comes up with a solution. When I see …
They are in general ok. Except this last scheduled appt. Was cancelled by them the day I was supposed to come in. I had to take a day off from work to make it in and let them know I wasn’t happy about it and the receptionist gave a sarcastic attitude about it and basically said too bad.
I’ve gone to them for years. Excellent staff, great level of care, always communicative.
I’ve been seeing Dr Andrei Sfintescu for approximately 2.5 years. While as a person he is a great guy, I question his knowledge and experience. He has only been practicing for a few years and he is fine for common health issues but if you …
I’m going to give a reluctant 5 stars. I’ve usually been treated well here and have been a patient for years. I have found my last few visits, 3 to be exact, to be a bit dismissive and even contradicting in opinion based on my concerns. I’m hoping my next visit returns to the usual type of care that I’m used to
Went for my first visit with Dr. Ruh and he was super personable and seems knowledgeable. Compared to past primary care physicians, they seem to be a very sound practice
I’ve been seeing Susan for several years and she is great. She listens, empathizes and has helped me with many an issue over the years. In addition, I’ve always had a good experience with getting calls returned and with the nurses and receptionists. No complaints 🙂
I have been coming to this practice for over 15 years. And has only gotten worse year after year. The wait times are absolutely insane for “appointments”. The staff is miserable as ever! I work in health care and never heard someone say the …
Dr Thomas is my primary but I’ve seen many other docs and APPs for other appts and all the staff has been very welcoming and informed. Patient portal is quick and easy to get ahold of them which is great for a busy work day. Can’t go wrong being a patient with this practice!
They DON’T honor appointments. They said they called to reschedule in Monday. Yes they did but to to reschedule. 1st was to tell me I needed to change my doctor for insurance reasons. I was driving at the time & told them I would call …
Difficult office staff. My family member is a new patient and was billed for an office visit..no worries the bill is paid. Called insurance, they say its a mistake in billing at the dr office and to take it up with them. But when she called …
If I could give no stars I would. They DO NOT care. It’s that simple. I had to get a prescription refilled and got a week long run around about all these processes they had to go through that they couldn’t explain. Sue was very …
Dr. Andre was pleasant and seemed knowledgeable (although I never really had any health issues). However, the office staff was so miserable each and every time I called or visited (even from the first time I called to become a patient), I …
Terrible service. Everything was going well…until I got the bill and discovered I was charged $207.00 for height weight and blood pressure readings, all I could do from home for FREE. I was supposed to have blood taken and see a …
First time going here and everyone was so friendly and helpful! I saw nurse practitioner Capri Dix and she was so kind and listened to all of my concerns! So glad I made this my primary practice!
I felt completely dismissed with my health concerns. I do not feel like they truly care about their patients. Hopefully other patients have better luck but I would not recommend this practice.
I usually don’t wait long before my name is called, front desk staff are always friendly. & helpful, the fact that I can call anytime makes me feel good. The OnCall doctor could b a little more polite, maybe not sound irritated that you …
Dr. Capri Dix is the worst primary provider I have ever had. She changed my prescriptions without notifying me (Non-Controlled Substance) and in general poor customer service. I would not attend this practice if you value your privacy. …
I’m healthy 50’s, Had Dr Andrie, was reassigned to Christian PA… He was friendly, knowledgeable and thorough. I am a Nurse and everything seemed fine to me. Blood work was ordered before my appointment. I am so far satisfied
I am completely disappointed with Dr. Tran. I went in for thyroid concerns. She looked at the basic test results and said I’m fine and even if the test came back showing an issue she “wouldn’t do anything to help me.” Regardless of symptoms …
I finally got my husband to agree to go to a primary doctor after 12 years. Having moved, I decided to transfer our family to this provider My husband was terrified but willing. First phone call left me feeling hopeful because staff was so …