Because we believe there are many ways to make you smile, we not only offer some of the most outstanding dental services in the area, we also deliver optimum patient comforts like freshly brewed…
| Thursday | 8AM to 8PM |
| Friday | 8AM to 8PM |
| Saturday | 8AM to 8PM |
| Sunday | Closed |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
1685 Crown Ave, Lancaster, PA 17601
I took my son as walk-appointment. We were seen within a half hour. All of the staff were so kind and helpful. When it became clear that we would need to be there longer for the appointment, we were constantly checked on to make sure …
I have been going to Smilebuilders (Spring Valley Rd.) for the better part of a year now for one tooth in particular. I would say your expirence will be based on the who you see while at the office. My endevor started out with a chipped …
Hygienist and staff were great. Seemed as though everyone was behind schedule.
I wouldn’t even give them one star! They had an appointment for my husband to get a full mouth extraction and due to them running 1 hour and 15 mins behind they used his seizures as an excuse to not do his surgery! Even tho he has medical …
I am a Lancaster, PA native. When I was 10, my front bottom tooth needed a root canal. Because the dentist assumed the tooth was strong enough, no crown was placed on it. Ten or more years had passed and I was in my student teaching …
They are just great!!!! Best one I’ve been too!
My first time at Smile Builderz ( Crown Ave office ) was this past Sunday, Palm Sunday. 3-24-13. …
They always make me (and my kids) feel like a number, having feelings only for money, not for the human beings. Always in a hurry and always a poor quality of work. Yesterday I had a better experience with Melinda as the hygienist. Thanks, …
They are no more than the “used car salesmen” of dentistry. They tried to lock me into a financial agreement for services that weren’t necessary and wanted me to start paying before those services were even started. This was after they were …
They were amazing with my 4 year old grandson 🤗 …
Smilebuilderz are great team and great Staff and friendly. Everything was explained to me thoroughly. Dr. Attia is wonderful Dr. I had problem with my teeth in so long and had bad experience with my old dents. Dr. Attia took his time and on …
They never made me feel safe.They did root canals and fillings on two of my teeth they fell out within a month. I got braces put on there, they would fall off before I left the office, then they would yell at me for breaking them like it …
Who can say that they had great experience at the dentist?!! I can!! From the moment I set up my appointment, to being greeted at the front desk by Anyta and Leann, to being explained the process and prepped by LoCoya, to the very …
Do not go here at all,my insurance sent me here do to being on Medicare, smilebuilderz took complete advantage of me do to this said I needed root canals on teeth tht weren’t even bothering me ,then wanted to crown a gumline cavity …
I was impressed with the true customer experience. Everyone was helpful and engaged. It appears that the culture is one that fosters genuine care and concern and encourages happy faces and, of course, happy smiles. …
Very happy with their overall expertise and also their high level of understanding patient comfort. Had Alyssa as my EFDA and had a great experience. She is very good at her job and I would highly recommend her and this entire practice to anyone.
I am one for service. They are the best..
They took me in right away and fixed a tooth that I broken 45 minutes prior to …
Sunday afternoon, my 7 yr old was flossing and popped out a filling. She was in ALOT of pain, so I called Smilebuilerz and they said we can go in. We got there at 3:10. we waited a short while and the technician took her back for x-rays. (i …
I hate going to the dentist however on 07/31/13 I went to smilebuilderz for the first time ever. I was met by a pretty and friendly receptionist who helped me get signed in and complete my paperwork. The waiting area was clean and smelled …
Everything about Smilebuilderz deserves more than five stars! I have been very self conscious about my teeth and couldn’t even stand the thought of smiling. I went to other offices for help and they required very large down payments to …
We have always had excellent service at Smilebuilderz! The staff is well trained, friendly and professional. George is always there with a friendly smile and always finds a way to help. The dentists and the technicians always explain what is going to happen and are friendly, too. Would recommend Smilebuilderz to anyone and everyone!
This is absolutely the best dental experience I have ever had. Dr. DeLisa Williams at Smilebuilderz in Ephrata, PA was very caring, gentle and honest about my dental care. I like the fact that there are extended hours. All of the staff was very courteous and the facility was wonderful.
I am super grateful that I went to Smile Builderz! I was scared to get my wisdom teeth and other teeth removed but they made it a painless process, answered all the questions I had they answered the and they are very nice from check in to the assistants! I will be coming back!
Alyssa Kirsten and Dr. Chung make a great team and I would recommend for all of your hard dental needs. Alyssa went so out of her way to comfort and support me through some emotional and put off dental work and truly made all the difference in the work done.
Thank you to Dr. Chun and Alyssa Kirsten. First and foremost for helping me with my almost overwhelming fear of getting my first tooth filling with kindness and patience and second for doing such a great job on the actual work done. …
I have been going regularly to dentists my whole life. I have always had gentle yet efficient dental hygenists and recieved the same care at smilebuilderz. However when I returned the next day to receive 2 fillings it was a different story. …
The actual tooth operation (wisdom tooth extraction) went well. But the post operation is what my issue is. I asked the receptionist to give my prescription order to the closest CVS, which is literally 2 minutes from the office. When I was …
2 years after my visits, three out of the four crowns I received at this office need to be replaced. I received a root canal and crown, the tooth had to be extracted less then a year later due to infection. The second crown on my molar …
This place has is goods I’m sure, but being im not a patient there my wife is or may say was till today may 21st, she has been in serious pain over her tooth, enough that it has gotten me involved in this situation, with her restless …
Dr Nic is a great orthodontist!! I’ve had my braces since December 2018 and I haven’t had any issues at all! Dr Nic always makes sure I’m comfortable and aware of what is going to happen and he is always willing to answer whatever questions …
Endless problems ……charge for an emergency appoinment that i waited months for, change your dentist of choice 2 hours before an appointment scheduled 2 months ago. They dont accept responsibility and work with me. More like a factory …
I had my very first root canal tonight and I was terrified. I was literally shaking when I walked into the office. The minute I was taken back to my chair, I expressed my concerns and was assured it would be pain free and comfortable. Dr. …
I just wanted to take a moment to quick comment about my services at Smilebuilderz. I was first introduced to Smilebuilderz as an emergency patient this past July after ten years of not going to the dentist. I was informed I would need a …
I never had horrible experience here except last time…the fact they should tell you over the phone they wont do any work on your teeth unless you have a clearance from your OBGYN when pregnant instead of making me waste a trip. Second …
I have a long history of dental issues and many years of experience with various dental offices here in PA and in other states. I just had my first experience with smilebuilderz and could not be more impressed. While the office is as …
I have been a patient of Smilebuilderz since 2010. I was just seen on Saturday July 12th to have my wisdom teeth removed. All I can say is Dr. Joseph Altia and his assistant Patti were awesome! I had major anxiety going into this …
Today I was attended by Dr. Joe Attza to have all my wisdom tooth taken out. He did an excellent job. I was well attended by everyone. They were caring and answered all my question. During the procedure I felt no pain and it only took him 5 …
We have been coming here for a couple of years and this week was not a good week. Monday night my daughter got a tooth extracted and would need a spacer yet the Ortho department didn’t have anything except 8 am the next morning or July. …
Smilebuilderz is the WORST dental experience I have ever had. I recommend that NO ONE go there. There dentist was very rough and made a routine extraction extremely painful. The support staff is horrible and when I made an appointment for …
I was at the Smilebilderz right before Easter. I lost my front tooth and doctor ( don’t remember the names, sorry) was very nice and good at fixing my smile, he made a permanent tooth. Looks just like my own. Only there is one problem. I …
This place takes forever to get things done. Was supposed to get my wisdom teeth out tomorrow and I spoke to them two times this week and they said it’s still on. Today I get a call saying it’s cancelled and rescheduled for April 24th! I …
I was taken back for my appointment 40 minutes late and was back in the room for 5 minutes.
I have a very serious fear of going to the dentist, thanks to some terrible experiences with a previous provider. I was experiencing tooth pain and finally made my appointment at Smilebuilderz to have it looked at. Imagine my terror to find …
Dr. Nic is the best. Went to several orthos before we found Smilebuilderz and we’ve been very happy! Affordable compared to competitors and provided plenty of realistic treatment options. Always has appointments when needed and the office is super clean.
My first visit was great than I went in for 5 fillings about a week ago. I have NEVER been in so much pain in my life. I have had teeth pulled and was fine the next day. I’ve called back to smile builders and all they did was send in a …
My experience at Smilebuilderz was terrific. All of the staff members were friendly, caring, and dedicated to their work. Thank you, Smilebuilderz!
They provide excellent dental services but there is no privacy for patients, it’s divided (cubicle) but not by walls or doors, parents sit in a small low chair in the corner, you hear others patients conversations, vitals, etc. Front desk …
Everyone was super nice and talkative .. I was in and out for my app
I recently had a miserable toothache and went to Smilebuilderz, knowing I’d be facing an extraction. Fearing I could be entering a box store environment, I was impressed to be wrong. Elizabeth and Dr. Eagles were very personable, …
I have been going to dentist almost all my life, or maybe I should say when I started getting teeth. First I would like to start with is the teeth cleaning I had a few months ago was the most enjoyable cleaning I have ever experienced, the …
My son had Dr Madani have his wisdom teeth taken out. His first surgery. Dr. Madani and the dental assistant were so nice and understanding. Dr Mansoor was very gentle placing the IV my son hardly felt it. My son had less pain than my older …
Want to thank Dr. Attia and Kim C. for a Great visit. All around, I felt very comfortable and at ease. Something I never felt in any other dentist’s chair. The extraction was quick and easy, and everything was great from the reception to the checkout. Thank you everyone.
The scheduling and office administration is horrible. I got a call at 3:40 pm telling me that if I didn’t complete a link they texted to me in the next 20 minutes, that they would cancel my appointment. Then, on the day of my appointment, I …
Kelsey was very thorough and professional. It was the second time I had her and I was very pleased with the service she provided. She was very knowledgeable and gave me great advice about how to take care of my teeth. The staff was also very friendly and my appointment was on time.
Can you give less then a one star bc I would. I spoke to them on the phone yesterday about my boyfriend needing oral surgery and that we have a referral from the dentist they said oh yes we can get him in tomorrow at 8:50. He is unable to …
I call to schedule a cleaning … “oh… we don’t do cleanings for people over the age of 20” and “oh no, we don’t do any cleanings for new patients… i can have you come get x-rays taken, but i cant have you come get a cleaning” ..- so …
Staff is always friendly and very helpful. Appointments are usually right on schedule. Dr. Faust is terrific!!
We have been very pleased with Smilebuilderz. It seems that they offer every dental and orthodontic service at convenient hours and locations. Good choice if you have a family and a dental HMO, which we do. …
I had just walked in without an appointment for an emergency visit. As soon as I walked in, the atmosphere was nice and inviting. They have a small kids play area and the receptionists were very nice. The dentist and dental assistant are extremely friendly and put you at ease. Would recommend to anyone!!
Before today I was always apprehensive going to any dentist. But my experience with Dr. Park today was one that I will remember quite fondly. She is a great dentist and was very relaxed, her and her assistant were both super friendly and …
Dr. Salk and Stevie my hygienist were awesome as always.
I am very pleased with the Smilebuiderz team and atmosphere of the office. The entire staff was very friendly and went out of there way to make sure I was comfortable and being taken care of in a professional/friendly manner. This is the …
I have never visited such a money grabbing business. Ever.
I referred to their emergency clinic when my regular dentist could not find an …
The service is excellent is every aspect of the company. The doctors are handsome, especially doctor Pandit! The coffee is great! The customer service representatives are great. They are always ready to converse and give professional …
I wish i can give zero ratings. Smile builderz is the most horrible place ever. I went to the one in 1685 crown avenue lancaster pa. Iwent the first time and everything was ok telling me i need a root canal and my insurance doesn’t cover …
My adult daughter had the worst experience tonight at her visit. First Smilebuilderz needed to reschedule the appt so she didn’t end up with the dentist she was 1st scheduled with. I explained she needed someone patient and that she is …
I recently visited Smilebuilderz for an emergency tooth infection at the urgent office. What a convenience, every dentist was closed because it was a Sunday. Not only was it exceptional care but my fiancé Christine was seen within 30 …
My daughter (age 12) was in for a consultation last week, the staff was very courteous. The Doctor and hygienist explained the procedure very well, so I could understand what the process will be and how long it will take to straighten her teeth. Even though we traveled from York, PA, it was worth it!
I really don’t like dentists. I had a couple bad experiences as a kid.
As an adult, I have had a couple health issues. Every time I go to Smilebuilderz they go above and beyond. From the moment you walk in the door, till the time …
The cleaning process on 1/17/23 was so painful and I never ever had that kind of experience in my dental cleaning process.
I liked it at first but then my Dr wanted to pull all my teeth when I was there for a broken tooth extraction to the tune of $30,000.00. Also my son was scheduled in December for a visit in June, I didn’t receive a post card or anything to …
I felt very pressured into treatments and procedures I don’t want. I just want the 2 cleanings a year my dental insurance will pay for.
Set an early appointment so I could get to work. Doctor wasn’t as early as me
No assembly line dentistry here; everyone is treated with respect.
We travel an hour and a half to have a child friendly dentist. With four children and various needs, we are able to come to one location for bi-yearly …
I had previously gone to the same dentist for years who was wonderful and eased my fears. Due to insurance change I needed to go somewhere else. Thank you Smilebuilderz for caring enough to take Medicaid!! My whole family went and we all …
We had a horrible experience here. The employees at the front desk, specifically one, was incredibly rude and dismissive. There is no way I would let my daughter be treated there. Worst office ever.
This place has rescheduled me five times because of corona👀😊🤔.I have completely impacted wisdom teeth now since May of 2019. We had a death in my family causing me to not be able to take care of scheduling right away by the time I was able …
I had to go in for an emergency appointment. My tooth chipped at dinner 2 nights ago,(3/22/19). I went in the next day,3/23/19,and the assistants were great! I can’t tolerate the regular x-rays so they found a way to actually get x-rays …
They are great with my kids, even my 4 year old son who is not very cooperative. My 6 year old daughter loves going and they are so nice to both of them. I had my wisdom teeth taken out by them and it was so easy and smooth, the healing …
Wow! What can I say- one of the best experiences I have ever had when having work done!! I work out of town and so thankful I was about to get in touch with them to have a tooth removed- I see that there was some people leaving reviews …
I walked in needing repair to a cracked tooth/filling and was greeted warmly by the receptionist who helped me complete the necessary forms. Minimal wait for me to be seen even as a walk in and very friendly service. Dr. DeLisa Williams …
Honestly I was calling around for my daughter and I spoke to Denise who just was rude. I felt she spoke down to me and just had nooo customer service skills. I chose to not use this office based on her lack of curtesy during our phone call. My daughter is already nervous she doesn’t need to be treated unkindly.
If I could give a zero, I would. This place has not been helpful at all. First did nothing to fix my tooth a filling came out of because they claimed they couldn’t verify my insurance. Then when I had wanted them to just pull the tooth …
This place is the real deal. Very clean and professional. I see more kids than adults. But they get them little rascals in and out quick.
I love this place. I’ve spent all my life in fear of Dentists and all procedures they do. I wish I would have gotten my teeth extracted here, I did however come to Smilebuilderz for my Dentures. It did take several trips 1 1/2 hours one way …
Great staff very friendly. They will be able to take care of your needs whatever they are. The one issue I do have has to do with billing rarely is what I’m charged and what my insurance says I’m suppose to pay right. Now this always gets …
This was honestly the most gentle and comfortable dental appointment I have ever had. I had my first root canal appointment just a day ago. I felt nothing. They were downright amazing! I will definitely be returning for any further dental work!
I’ve had a pretty poor experience with the oral surgery department. After scheduling consults months in advance the Smilebuilderz contacted me less than 48 hours before our consult to cancel our appointment and reschedule me another 6 weeks …
I had not been to the dentist in awhile and had severe pain in a tooth so I went to Smilebuilderz since the they take walk-ins. Glad I did! I ended up getting Dr. Torres as the dentist and he is AWESOME! Turns out I needed a root canal …
This was my first time at smilebuilderz and it was an absolute pleasure! How often can one say that about a dentist visit?? I highly recommend the practice.
There are a lot of mixed reviews here, but here’s one from a pediatric point of view:
I was flossing my 4 year old daughter’s back molars and her filling popped out. …
Smilebuilderz is a great place to go to – and I hate the dentist! Tiff and Dr. Sulc put me at ease and take their time dealing with my dental issues, as they know my anxieties. The front desk staff is friendly, as well as the care …
The staff was friendly and helpful with quick, efficient service. There was barely any waiting time!
All of the staff is rude with the exception of the one Asian dentist and the anesthesiologist (they are nice). They don’t mind making you wait for hours at a time but heaven forbid your 5 minutes late, they cancel your appt. On a positive note, the place is nice/clean and high tech and that’s what keeps me coming back.
My dentist is good some of the workers are just a bit unprofessional
This is the best dental office I have ever been to! I have always been hesitant to go to the dentist and now I am not scared anymore. For the first time in my life I had a painless appointment. My dentist is Dr. Chung and he is so nice and …
I had a wire bottom retainer put on about 15-20 years ago and areas of glue needed redone about 2 -3 years ago. It was $75 per tooth to reglue! I had two done. The glue already came undone from the two spots they did. I called to explain …
I attempted to schedule an appointment here. After my first attempt I received an email informing me the appointment slot I chose was no longer available and to pick another one. I did so then received a text message informing me they were …
I’ve been having issues with my spacers being put in and staying in at no fault of anyone, my teeth are simply too close together. I made a trip three times and she was so quick and made it as painless as possible I really appreciate that. I believe her name was Shianna thank you 😊 …
Moving to pa I thought it was going to be difficult to find a dentist that is good. Honestly they’re the BEST . My experience has been wonderful every time. Dr. Parks is great & very caring … definitely 5 stars !!! definitely the best dentist I’ve ever been to!
I had some serious dental anxiety and hadn’t been to the dentist in years when I started going to Smilebuilderz. They definitely helped to put me at ease. I had a lot of problems when I first starting going back, and they helped me get …
Friendly atmosphere. I was in and out on a cracked wisdom tooth didn’t feel a thing.
I had a fabulous experience at the Crown Ave. office. The night before I was leaving for a trip my crown fell off my tooth. Of course it happens when my regular dentist’s office is closed. I went over to the Spring Valley Road location and …
I called to Cancel my daughter’s appointment, while on the phone, the lady convinced me to bring her to be seen, I show up to the appointment and it was canceled. I explained our conversation to the lady checking us in and asked to speak to …
The office staff is very polite. However, the office runs on a very tightly packed schedule.
I went there today in the fly got in quick. They really worked on me. The young woman (Danae) I had was extraordinary both in personality and in teeth cleaning skills. I don’t do doctors but she made me feel right at home. Doc too so thank …
I was disappointed in my first visit to Smilebuilderz. My husband and I both had appointments at the same time with different doctors. We arrived 10 minutes early. They took my husband back close to his appointment time. I waited 20 …
Not too bad. Just was anxious about my gma not being able to be with me. But yet all in all my teeth getting pulled, they did a good job. I was put under anesthesia. Not bad at all.
This place must be the worst customer service ever. I come in the day before my appointment and they canceled it so they rescheduled it for the next day and I came in yes I was a couple minutes late but normally they do a grace period of 15 …
I recently went to Smilebuilderz with problems that were causing me major anxiety. I have never been to a dental office where everyone had this level of care, compassion, and understanding. Everyone was friendly, polite, and extremely …
The overall office was really clean on the plus side and the dental assistant that worked with me was reassuring; but the wait time was absolutely insane and not worth it. The estimated price for my root canal was over $2000 with insurance, …
Went there with a dental emergency on a Saturday. from the time I walked through the door I had a great experience. The gentleman checked me in was very warm & positive. Then I had Irina the assistant & she was great. Best of all was DR …
Painless, Affordable, Friendly! I have had many bad experiences with dentists in my past, so I’m hesitant to go. BUT I broke a tooth and my regular dentist (whom I won’t be seeing anymore) couldn’t take me for several days. Smilebuilderz …
They don’t have patience with children! The dental assistant kept rolling her eyes at my daughter and she’s only 4yrs old. Never going back!
The dentist and assisant was awesome. very friendly, made sure i didnt feel any pain and they LISTENED, to my concerns and my history. wish i had written down their names!
We were there recently and felt very welcomed and the place was very clean.) The staff was very friendly and everything was explained well.)
I believe that this was the BEST experience that I have ever had at a dentist! From the time I walked in the door, the atmosphere was awesome, the people were awesome, and the service was awesome!! My children had fillings and a root canal …
The worst and most unprofessional service I’ve ever received. They constantly reschedule when absolutely needing to be seen, they drag their feet and all of their receptionists are rude. They aren’t consistent in what treatments you need …
I have been a patient for many years now and I still find when I go in for my dental work its like a new great experience. This practice has the nicest people working for them and there are quite a few but they all have the same attitude, …
customer service and the billing facility suck ! left the orthodontic because of how long it took to get me in the system and how long i had to wait for my firstttt appointment. Cancel their dental plan, got reimburst and they charged me …
Came in with a broken tooth and got turned away by the front desk with claims that they were understaffed. You shouldn’t advertise walk-in urgent care if you can’t actually offer it.
Just wanted to say that Candie and Dr. Chun are awesome 👌. Candie always explains everything to me that is going to happen during my appointments which is helpful when you are someone who has anxiety about dentists. Dr. Chun was very …
everyone was was super nice and welcoming did not have to wait long staffed kept an eye on my grandson while i went for x-rays my visit was very thorough and quick everything was explained with detail. the entire staff was very professional! and that’s hard to find these days.
Dr. Nick is very reassuring and knows how to get the job done.
My daughter loves it here! She’s been going here since she was 9 months old, and when she has a teeth cleaning, she always has the same dentist assistant (Danae). When she had a cavity filling 2 days ago, the doctors were very kind to her, …
Trying to get someone to return or answer a call when you have an issue that needs to be resolved is like pulling teeth, no pun intended. I have called the office 5 times today and have been able to only speak to personal that have no …
Most of the receptionists have a terrible attitude. It is so uncomfortable visiting this clinic. Last time I visited this place, they allowed a trainee to work on my teeth without my permission or any disclosure that she was just a trainee! She took forever to finish one tooth, so another lady came to finish the work.
I have been trying to get my appointment with them since June 21 of 2019. First my appointment they couldn’t do anything due to infection. Fair enough but they ask you to prepay . So the next appointment out was months away. Then they …
My Doctor was the best! He helped me with an issue with an implant, and i was very satisfied with his explaination…….and work! I recommend others to come and see him.
The people at Smilebuilderz are fantastic. Especially Candy she was so helpful through my procedure that it relaxed me and took away my anxiety. Thanks all for the great service.
This practice gives an illusion of being clean, friendly, and patient focused, however the most important aspect of a healthcare facility is missing, patient experience/satisfaction. I called in 2x and spoke with an apathetic front desk rep …
The staff was very polite and explained things so a normal person could understand and took the time to listen to u
If I could give 0 stars I would. I went in for tooth pain that I knew needed a filling. I’ve worked in dental for many years and have always kept on top of my teeth which is why I was shocked to hear I had 10-11 “really bad” cavities. I …
I took a friend to Smilebuilderz for an abscess. She has Medicaid insurance through UPMC for You. Smilebuilderz advertises that they have partnered with UPMC for You. They insisted they couldn’t find her name in the database. I showed them …
I feel like the work was sloppy I had the braces glue all in my lip , I can still feel the glue on my lip a whole day after . They need to be neater and more procise about there work
Dental care was great. Had no problems with my visit. Afterwords I was instructed to take an antibiotic to combat an infection while I waited for my oral surgery appointment, but a week before my appointment the antibiotic stopped working. …
Dr.Park Is the most nurturing /and caring Dentist I’ve ever met! She gives EVERY patient her all. Highly recommend! You won’t be disappointed
Has you sign papers for someone to be there to attend appointments so you don’t miss work and than say they can’t do the appt bc you’re not there. Wasting time and appts. Very dirty. Under chairs disgusting. Says cleaning on the regular due …
I had no problems at Smilebuiklderz.I am having bottom teeth extracted and I had a simple visit with dentist. I already had x-rays at Spring Valley Road location, so I was in and back out very quickly and the service was great. Clean place and friendly employees. Very helpful people working there, too!!
I went in today and I had the best experience. I havent been to the dentist in 14 years and I was in the chair for 3 hours getting work done. Angelic was the most amazing and caring person. I swear I would not have remembered to breathe if …
great dentists,but did not explain treatments or insurance billing properly
This is the most unprofessional place I have been to. I usually get my cleaning done on Spring Valley Road. I only came to this location to get a consultation for a wisdom teeth removal. After my consultation, they told me that I would have …
Back in September I had started treatment for braces, a month later I had to ask them to remove them due to that I couldn’t continue making payments on them I wasn’t just gonna have bills that I couldn’t pay for so I just removed them and …
There is a nurse named Candie at the Crown Ave. office and she is amazing. She always took the time to talk me through my anxiety when I had to have a procedure and always took the time to explain to me in great detail what next steps were …
I am at the end of my rope with this company. Over a month and a half ago, I went to the urgent care facility on Spring Valley Road where I was told that I need to have two teeth extracted. That apt. was at the beginning on Nov for an apt. …
Customer Service – Even though we love Dr. Nic (Orthodontist), the customer service and billing dept are not professional/helpful. We were told if something happens to the braces just call and come in to get it fixed. Well, they have to …
I have never actually left a review before but this place really left an impression on me. After calling the billing department about 14 times, I finally gave up. Not only did they wait over a month on a time sensitive issue to submit to my …
Jess is Awesome. My daughter is always happy to see her. She is always in a great mood and makes the visit pleasurable. Dr. LaPrett is amazing and professional at all times. Xiomara is fun, cheery and bright. She has the ability to keep my daughter calm thru the procedures.
So this is my experience so far with using them. The actual dentist and the ladies who see my daughter before the dentist comes in. They are all great. The front desk staff lacks customer service skills to the fullest. It’s now been two …
First time here getting fillings , Very professional and they did great ,Highly recommended
Should be a -1 star. Clinic is well equipped and staff is wonderful and kind which is worth mentioning. Dr and managment are geared towards business and $$ which is how they keep running. Dr didn’t offer or try to alleviate my pain and left …
Staff and doctors were great. Let me know what was going to happen step by step. Excellent staff
Everything was great besides it was freezing inside the building .no heat at all .someone needs to re evaluate that .that’s not right the Staff an patients are freezing that come in there
This place is really horrible. The employees that work the front desk and phones are especially annoying. They will repeat your personal information out loud for everyone to hear. Your address and phone number have now been revealed to the …
I have gone here for 12 years and am very disappointed in how I was treated. I have a top partial denture it accidentally fell and got bent I made a appointment to have them fixed as best as possible, the dentist walked in the room with an …
Have gone on and off for years because it’s hard to find a dentist that takes my insurance. Was constantly jerked around. Was told none of them do iv sedation by office personal. Non of the dentist ever looked at my chart to see my history …
Wisdom teeth removal yesterday went great – healing fine
very nice and very cute assistant. very helpful and bery gentle with ma teeth. would recommend
They were awesome. Very nice ppl. Place was clean.
The staff was friendly and place was clean. I am just baffled, I never seen a doctor to discuss my child’s need for surgery.
Assistant was rude and had the personality of a flea. It was to be a consultation with the oral surgeon and the doctor was nowhere to be found .very unhappy
I usually don’t write reviews but after my experience with the staff and their dedication to help me and my tooth filling I absolutely felt the need to give five stars!
Treated great by receptionist…. She was training another employee… but still was courteous ! The Dental Hygienist was thorough and did a great job with the cleaning ! 👍 …
It was horrible at the Crown Ave. Yes I was a couple minutes late but the girl that was helping the dentist was shaking her leg the whole time and it was up against my chair so it was shaking me. I was getting a root canal done too so I …
My experience today was extremely great! I was treated with respect and kindness by the assistant. She keep me calm due to I was a bundle of nervous to get an extraction. The Dr was kind as well and keep well aware of what he was doing and …
The staff is great ,they know my child by name,very knowledgeable of there work .They make us feel comfortable and answer all of our questions.
The level of service has continued to deteriorate. I have put in my 4th request to speak to the office manager and he has not returned one call.
Dr Nick and Ashley were fantastic. The care was so thorough and explained so well. The staff was kind and prompt and the office so clean.
My family and I have been coming to smilebuilderz for about 12 years. We’ve had filings, oral surgeries, orthodontics, periodontist and general cleanings there. I love that all of those offices are offered at the same place instead of a …
Very nice Hygienist, Meghan. Dr. Fu was my Dr. She was very nice and explained everything to me. I have an appt to go there again
I love this place. I have 3 kids that have had braces. Dr. Nick and Dr. Faust are amazing! However the reason for 3 stars is we had the WORST dental assistant today. She could at least fake wanting to be there. She seemed more concerned …
Had an appointment for 3pm. Was told to arrive 15mins early. Waited an hour and 15 minutes for my tooth to be extracted.
Very professional and friendly office staff. VERY pleased with the way I was treated and also with costs associated with dental work I need to have done. I couldn’t be happier with this experience! I wish I had discovered Smilebuilderz years ago!
I broke a tooth & the tooth was sharp & needed to be seen. All the ladies working the desk & doing xrays & all the other stuff were all very nice. BUT the dentist was very rude. He only spent maybe 3 minutes in the room with me & never came …
My son has anxiety about going to the dentist. The staff could not have been more patient and supportive to him.
Got my wisdom teeth and a molar extracted. They were very nice and took my chronic illnesses in stride, such a professional office
I been taking my daughter since she was 2! And our experience has always been great
It was a great experience to be treated by the dentist’s staff and I feel very grateful and I hope to have my service again very soon with you. thank you.
I have severe dental anxiety but my visit went great due to how calm and nice all the doctors and nurses are there!
Dr. Nick is the best!.
He is kind, respectful, knowledgeable and attends to the details.
Thanks for all you do for your clients!
Oral surgeon refused to see me even though he never met me. Found a better one anyway all the bad reviews he has I wouldn’t want to see him 😂 …
I love how crown Ave nurse and dental staff respected my gender experience and makes effort to treat transgender patients with dignity and humane treatment.
Very happy to get scheduled in one day on 3 different Dentist, from root canal to extraction to bridge insertion.. A one stop Dental facility.
As the staff laughed at my 8year old daughter while making me hold her down… then suggesting I don’t come back with her…. this office has got to be the most uncomfortable unfriendly staff ever I’m sure this has ruined her whole dental experience for life
The wait time is ridiculous whether for a consultation or for a procedure. Told to arrive early only to wait another hour before finally being seen. You are waiting here longer than the actual procedure or consultation is. Other than that, the care received from the staff and Doctor is 4 stars
I am scheduled with the Periodontitis on August 15. Received a call yesterday that before I do I needed a cleaning so I went it last night and they gave me something like an initial consultation with full Xrays when my xrays were already …
There are like 3 or 4 different smilebuilderz offices in this building. I was just having a cleaning so I went to the one of the left before you go up the stairs. I arrived 30 minutes before my appointment I had a prior appointment or else …
Just completed Invisalign and was very pleased with overall experience. Affordable payment plan and results as expected. Highly recommend!
My hygienist, Paris, treated me like royalty, explaining everything. Dr. Skiadas also made sure I understood each procedure. I had an excellent first visit.
I walked in with a severely abscessed tooth and infection and was treated with compassion and kindness. Have recently dropped my other dental insurance due to a lot of problems.
I have been to this Smilebuilderz and not happy with what they does to me. They send me a letter saying that I need to send them insurance information. In next visit I go to the front desk and try to provide my insurance information but …
Very poor customer service at the front desk always! No Hi, no smile, no how can I help you? Just “your name” so rudley. Awful. Renee the hygienist was sweet! My wait time in the waiting room was over 50 minutes. Ridiculous. Most likely changing dentists.
DON’T GO THERE!!!
Derek Byrne claims that my my appointment was cancelled because I didn’t …
The first time I went there was really nice the woman all took good care of me and fixed my tooth issues. The second time I went I had a male look at me and it was for like a future planning of what to do appointment but I have a toothache …
We originally showed up at the Spring Valley Road location for an emergency dental issue for one of my kids. They were so kind that day and ever since then our whole family is now a patient of theirs. Both of my kids go to the Crown Avenue …
Please do not go here. The doctor did not even do my filling. The woman who worked on my teeth bruised the side of my cheek so badly. I went in because I was concerned about how much pain I was in two days after the procedure and because my …
Another good experience @ Smilebuilderz – Crown Ave. run by the amicable Jim Bournelis !
Danae performed personable cleaning , X-rays, etc.Dr. Chun prepped & filled cavity timely along with Mandy ‘s assist – again both very pleasant & professional.
I thought that the person cleaning my teeth and taking x-rays was an excellent technician. She related very well to me as a customer and she will probably be highly scored with her other patients, too.
I went in for my 4yrs old and they took care of him very nice I was so appreciate for the job they did. The staff was amazing and I will be coming back for more procedures.
Everyone was so kind, helpful, and efficient! And, Wow! my daughter’s teeth turned out perfect after getting her braces off from Dr. Nic! Thank you!
I was in severe pain on a Friday evening of a holiday weekend. Thankfully they were understanding and able to squeeze me in as a walk-in. Thanks to all the staff for not making me wait until Tuesday to get relief from the pain.
I arrived a few minutes after my appt (due to accidentally going to the wrong location), then had to wait about 10 minutes to just check in. So when I was seen, I felt rushed. I went for a braces consult and It seemed very much thrown at …
This dental office is awesome . I switch my whole family from harrisburg dentist to Lancaster smilebuilderz . …
The front office lady Charlene that works the hygiene debt on the first floor is a train wreck. She thinks her job is the most important in the whole world. She will try to force you to repeat your personal information including address and …
The recepnst, Angie & Dr Tracy Salk all, with the Newest of equipment, skills & procedures & Mannerisms & interactions & treatments, took many X-rays, & informed me of two necessary holes in my 2 lower left molars which needed to be …
Love dr Williams hate the place. Had an appointment that had to be changed due to being in the hospital with my daughter. It was my last chance to not miss an appointment but I was in the hospital with my child! I’m not happy.
Wonderful practice!! Super friendly receptionist and staff. Doctor Sulc is amazing and very professional. Rooms have tv for kids while they wait or while the dentist works on their teeth. This is a high plus because it helps them feel …
I will never go back here for oral surgery with anyone else in my family . My daughter’s pain from extracting 4 wisdom teeth is unmanaged and the Dr basically said ” I wish you the best ” and he absolutely refused to give any stronger pain meds .
Total disaster – have a $680 CREDIT balance – receptionist refused to use that credit toward this visit & I had to pay another $100 . They could not verify that it was a ‘real credit’. Most ludicrous thing I have ever heard. I was so …
Absolutely terrible service. We had a daughter with a cracked tooth and made an appointment to have it extracted. Instead they did everything EXCEPT pull her cracked tooth and charged us(handsomely) without even doing what we came for!
My doctor (Dr. Sulc) was amazing and the dental assistant that worked to re-cement my crown (Wendy) did a great job! Great dental practice with great people.
Dr. Sulc and her patient coordinator Mary have been amazing to me!
I’ve experienced a series of unfortunate dental issues back to back. They have …
This review may help or it may not. But what it will be is honest about what I believe the the culture is at this SmileBuilderz. I am not prepared to say anything negative about the actual work however the culture seems to leave a lot to be …
I had an emergency on a Saturday morning. I was seen, pain resolved and dental plan made within 6 hours. I was so pleased with my care and the friendliness of the staff.
I’ve been a patient at SmileBuilderz for a few years now(I usually go to the Ephrata location), but I recently had to have surgery to have my impacted wisdom teeth taken out, so I was at the Crown Ave location. I waited over an hour past my …
According to the text I was sent, my appointment was today, 1/25/2023, at 1:30 PM. It is currently 1/25/2023, at 10:00AM. I called to check on my appointment this morning, was told it was yesterday, that I was a no-call-no-show and that I …
My daughters appointment was scheduled for 1:00. I took her out of school early for her appointment and we waited for over 30 minutes until they finally took her back. The waiting room was empty and when I asked why we were waiting, they …
As far as Dr. Nikas, I would absolutely give 5 stars. A friend recommended him, so even though the location was not local for me, I traveled to see him, and I’m glad I did. He is a very nice gentleman and explained everything clearly. …
I do not like this place. You can’t have your own choice to speak up for your child or your own opinion without them getting offended! Place make me feel like I can’t afford the braces buy talking about money. It’s more like their way or it’s a problem. I wish I went some where else.
I Was Referred To This Location By My Doctor at The Ephrata Location for Possibly 2 Extractions. Location is Super Clean and No Long Waiting To Been Seen. I,Was Called And was taken to my room. I spoke with A “Tech”,never saw the doctor. I …
Not really kid friendly at this one anyway. My 1 year old was running and playing with her brother because my son was getting work done. No kid shows on and nothing really to do. Anyway they were laughing and playing. Than we were made to …
The staff was absolutely amazing. I had an anxiety attack prior to getting my wisdom teeth pulled and they made sure I was okay. Georgina and Veronica were absolutely just so kind to me. Dr. JOO was super kind as well. The front desk staff: 10/10 I would recommend this office to anyone!
Keli Colosimo
Smilebuilderz is always clean and the atmosphere is very comforting. The Doctors, assistants and staff are always incredibly friendly and accommodating. My children and I always know we are in good hands.
Review 3: I had to get three cavities filled, which meant three different needles in the gums, some drilling, and polishing…all feelings and things I do not like. Candy, Melissa (I think was her name) and Dr. Chung were all great. I …
I was impressed with how quickly Smilebuilderz (Endodontics/Periodontists) could see me for a root canal. I was on waiting lists for appointments for local Lancaster Endodontists until the end of August just for the evaluation! Yet here I …
My husband and I both drive an hour and a half to come here! We absolutely LOVE the staff and how we are treated. Extremely knowledgeable and willing to go the extra mile to make you feel comfortable! 100% recommended Smile Builderz! 😃 …
Ian was an amazing dental assistant. He put me at ease and we had great conversation. He gave me recommendations and was kind about my TMJ. Dr. Chaudhry was attentive and kind, taking care of my issue same day. I appreciate the team that took care of me. Going to the dentist is often a painful experience, but I was in good hands.
My Dental Technician, Kathy, was excellent! She was kind, caring, and very professional! The best person I have ever had while being at Smilebuilderz! Excellent service!
This appointment was an oral surgery consult for my teen child. The staff earn 4 stars for technical efficiency and knowledge. But they earn 2 stars for people skills. …
Smilebuilderz has been amazing to get professional dental care that accepts my insurance. The offices are clean, the dentists, hygienists, and staff are all kind. I’m so grateful for them and I’m not the only one driving a distance to bring my little patient in for care. Thank you
Recently had taken my son for both a consultation and treatment – I am greatly pleased and grateful to all of reception, dental assistants, and dentists! They eased my worries and made my son very comfortable. I have 2 other children who will be attending this office in the future. Thank you so much!!
Don’t waste your time, show up for an appointment made 3 months out and they say you did not confirm appointment, but when you show them proof you did and then they say, we will have our manager get back to you. He or she never calls you back. So basically call the morning of you appointment to make sure they are going to see you.
My highly anxious daughter had her wisdom teeth taken out. The staff made her very comfortable and the dentist was great. It was such a smooth experience!
My appointment was for an hour time slot. I was numbed up and told the dentist would be in to see me in a few minutes. 25 min later, I got out of my chair and went to the front to find someone. My appointment was supposed to end in 7 …
Was called 3 different times to reschedule my daughters appointment on their end first because the doctor was out sick then because the doctor they scheduled us with isn’t accepted by our insurance, the last because they booked two …
I was there today for the first time. Everyone was friendly. Clean place and that girl who saw me her name is candy. She was great. I was super nervous and anxious and she helped me feel better and relax through out the whole appointment which I appreciate it. Highly recommend this place to others.
Kathy the dental assistant is amazing!! She is gentle and lets us know when it might hurt before she does it. My son came out with no complaints!! I would recommend Kathy for anyone that has anxiety when they go to the dentist!!! She deserves a raise💪🏼 …
I was EVER so pleased with our first experience at Smilebuilderz. I had been so frustrated with the place I had been taking my kids. I found the experience so refreshing, even from the ease of placing the appointment in the first place. I …
They took me back on time, I was out in about 50 minutes for a crown prep. I had no discomfort. Candy was awesome, I’d love to have her assist me again. Dr Chung has been great over the past few years.
There is NO PATIENT PRIVACY when checking in! Your personal information is blasted to the entire waiting room.
Also this place is full of crooks! They told me my son had 3 cavities! Went to …
My insurance wasn’t accepted for the longest time at Smilebuilderz, when I saw that is was accepted again I immediately called and scheduled an appointment. I felt as if every other dentist office never listened to me or met my needs. Prior …
Dr James Orthodontist is wonderful!!! My daughter had to get braces and also 2 oral surgeries to do an expose and bond on her front tooth, he was so patient with her and knew how to treat this type of issue. She is finally out of braces and her smile is wonderful!! Highly recommend him!!
Quality work. 24-hour turn around for a dental emergency. Accept many types of insurance, and offer affordable monthly plans for those who do not have insurance. They offer every conceivable service, making it a one-stop shop for any dental …
The staff is professional and friendly. A staff member was very understanding and reassuring when I became lost while traveling to the facility. She remained on the phone, providing directions, and she came outside to guide me into the …
Heard great things about this place and made an appointment for my teenage son to have his wisdom teeth extracted. Everything went amazing up until the day after his surgery. My son developed an infection after having the teeth removed, I …
I have had nothing but problems with Smilebuilderz. I started going because it was the only place around that would accept my insurance, making an appointment was incredibly difficult. Once I was able to finally get an appointment for a …
This is thee most incredible dental practice I have ever been to! Every dental specialist is there, the assistants and techs are amazing, it’s very clean and modern, and I would HIGHLY recommend anyone to go there! I never mind the 2 hour …
Recently had 7 cavities filled over two visits and Daisy was phenomenal! She worked quickly and efficiently so that I didn’t have my mouth open longer or wider than necessary, and her knowledge about how to rebuild my bite around the …
I needed new retainers years after I had braces and I wanted to know what my options were. Dr. James and his team explained the options and their pros and cons,and even got me cost estimates with my dental insurance factored in. They were …
I went here as a kid but haven’t been there since, i went in yesterday for a emergency extraction of a tooth and they were super polite and not judgmental about what my mouth may look like. They got me in a room fairly fast. And when they …