Air Academy Federal Credit Union is the only “bank” you’ll ever need – and a whole lot more! Experience for yourself how we make a difference, one member at a time. AAFCU is a federally chartered, not-for-profit, and member-owned financial institution. In addition to our continued service to our military, we also serve the employees and students of 10 school districts, hundreds of select employee groups (SEG) along with their family members. Our products and services include: checking, savings, online banking, credit cards, home and personal loans, vehicle and auto loans, business accounts and loans, insurance and investment products. We offer our services at our branches in Colorado Springs and throughout Colorado.
| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 10AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
9810 N Union Blvd, Colorado Springs, CO 80924
Best bank I’ve been to
Excellent!
Fast, friendly and efficient.
Easy access. Friendly personnel.
Easily my worst banking experience
Excellent customer service
Great customer service…been with AAFCU for many years …always satisfied .. no complaints, and I highly recommend them!
Lovely people, always nice and helpful. My favorite branch
Great customer service!
I was a member of this bank for 25 years. I didn’t know how poorly they treated customers here until I started banking at another local FCU. You would be wise to avoid banking here.
Great customer service, and my family has been with them for a few years now. Those that don’t “get” good customer service, more than likely were already disgruntled about something, and needed to tell the world.
Amazing credit union. Truly cares about the community and the members. Such an amazing place that you should check them out for all of your financial needs.
Have been a member for 26 years. I have never had an issue with AAFCU. They are friendly and respectful of my desires as a member.
Eli in the contact center has awesome customer service!
They keep asking for more money for the car payment and they dont care if its brokedown or not they only care about their money and they want to keep making my contract even longer and i know my loan is over next month they dont care about their customers they only care about their money i will never do bussiness with them again
Horrible customer service and never use this company for car loans. We paid our car off and it has taken over 5 weeks to receive our title (which we still don’t have). They lied to us multiple times about the status of the title .
What you want from a bank is security and protection. They offer non of those features. Glad to get away Don’t bank here. Stay away from Susan she stole over 8K from my account.
DO NOT TRUST AAFCU WITH YOUR $$ !!! Especially if you’re in the military and will be moving from place to place. Their services including their website are difficult to use while out of state compared to other first class operations such …
I will never get a car loan from this place again. I decided to pay off my loan so I could sell my car. The banker told me if I paid cash I could get the title in the mail faster since they wouldn’t have to wait fpr the check to clear. They …
If I could give them zero I would. This by far is the worse financial institution I have ever dealt with. They need to up grade the online portal to include the available balance and not just the opening balance. They do not include …
I was racially discriminated today by Angie, Julie, and another young lady who did not have her name plate viewable. I walked to this CU to have treasury checks from the VA deposited, as usual hence my CU back home is a shared branch of …
I can’t give them a zero, or I would. Here’s the reason why:
Although not a member, (my significant other is)-DON’T trust them. His …
I’ve banked with AAFCU for over 20 years. They are awesome! Best customer service!
Tl;dr I submitted a form to change my car payment withdrawal date and they FORGOT to process it, resulting in over an hour on the phone and I was lied to several times before they finally admitted it was “[their] error”. They even had me …
Horrible customer experience. They changed their online bank apps, making even harder to make a simple loan payment. When you call, wait on hold > 30min., you are serviced with young robots who push poor policy. Stay away. When all companies are moving to a wholistic customer experience model, these folks didn’t get the memo!
This place is such a rinky-dink organization. If their phone systems aren’t down, then their ATMs are down. If their ATMs aren’t down, then their website is down. I have never dealt with a bank or a credit union that has had so many …
Worse service ever, especially if you’re employed by them. Very judgemental people, they’re quick to fire people right before holidays and to top it off they lied about how much funds I had available in my 401k account. Horrible with auto loans too. I’ll never result to this company again.
We recently obtained a HELOC to fill the financial gap for our major home remodel. The lending team was professional, friendly and very responsive. We would highly recommend reaching out to AAFCU for any lending needs you have. We are so excited to enjoy our beautiful remodell! THANK YOU!
AAFCU is all I’ve ever had. I’ve only ever had banking through them and now 2 car loans. Every time they’ve treated me how I want to be treated and it’s all different people, at all 3 locations close to me. I will always bank through them …
Teagyn has been so very helpful getting my accounts organized. If you need anything he is amazing.
I am very satisfied with the service provided by Anna Linares. She is a great expert in all that AAFCU can provide for its customers. She helped me several times in all my requests and did it fast, accurate and professionally. I am very thankful to her for her help and advices.
Zelle is a joke called in 5 times every time someone says it should just work fine now. Yea right, they are trained to elude you not to help you. Then when you put them on the spot and ask questions regarding their policy. They get …
If I could give ZERO stars I would. Walked into the branch on Union Blvd to drop off a vehicle payoff check for my husband. I’m not on his account but I had the account number and all his information. I simply wanted to pay off his truck. I …
I’ve been with Air Academy for years they have always been a great bank to be with !! They are a 5 star try them out !
I have been banking with AAFCU for years and am always impressed by the level of service I receive. Everyone I have interacted with has been pleasant and has gone above and beyond to be helpful. …
Their call tree is unclear and convoluted, and you are unable to speak to a representative until you pick an option that is probably incorrect because all options are not given. After you wait 15 minutes to finally speak to someone, they …
I’ve been banking with them since I was 25 (16 years ago), and got my first “big boy” car loan from them. The customer service and ease of banking was so helping in embarking on my adult life. A great establishment you can count on.
Wanted to write a review about my experience on a mortgage. Laura Arneson was my mortgage loan rep who walked me through the process. She was great to work with, fast,on time. I could contact her after hours and she always responded all the …
I have an auto loan through Air Academy at a great rate. When it came time to make my payment through my bank, I called Air Academy. Much to my pleasure, I reached Eli at this branch. He took the time to provide me with the most excellent …