Pathetic!!!!! raised my trash bill by 30%, Did not pick trash, called, waited on hold for 48 minutes, the went to voice mail and dis connected my call!!!! I will be finding a better trash removal company a.s.a.p. Look at bios pictures!!! …
71% price increase in residential service without any warning. Just auto-paid the increased amount. When I called to ask if it was a mistake, I was told first that a change was made, then that no change was made – just that the price went …
If you like leaving your bins by the road for days on end then this is a good choice. One week they will come on Monday, the next on Tuesday, the next back to Monday or maybe not until Thursday. Then the next week they may not show up at …
New owners haven’t picked up garbage all week and cannot reach by phone. Looking for new reliable service. I was with County Sanitation for almost 20 years. What a disappointment. STAY AWAY from this business 😡 …
” So far you are doing great! As a 30 year industry employee I am very fussy about garbage service and how well they do customer service and you are hitting my mark! “
Looking for a new service, I called your office, I was pleasantly surprised at the service provided by your Rep. Samantha Vaira, she was nothing like the rude Rep. from my previous provider … Looking forward to your service …
Thanks! Maria
Very good service and it is nice to send an email and get a response within a day! Glad we switched to Orion from Waste Management – no comparison! Thank you.
There were a few hiccups when I signed up for service, just a missed pickup on a pickup date. Now things have been running smooth and the service is fantastic! “
After contacting many waste removal companies, it was a pleasure and relief to speak to Spencer Borisoff. He was very informative, polite, friendly and accommodating.
Joani Cubero is an outstanding account manager. I’m working on a 16 building apartment complex and she and Orion Waste are providing exceptional service.
Will not pick up bags or any yard debris outside of their garbage cans. Drop garbage all over the street and don’t pick it up and leave cans right in front of the driveway where you have to get out and move them to get in your house.
I was not happy with increasing rates but Christine saved me as a customer by working with me to reach a rate that worked in our budget. It is unheard of anymore for companies to bend to make customers happy.
This company has taken over for another service company in my area on several occasions my trash has been left unattended for over a week. I call to be advised that I am being picked up today . This again is not the case and again I have no pick …I am not at all happy with the service or I should say lack of.
If I could give them a zero, I would. Too many troubles to list over this past year. I will be looking for another waste service. If you don’t want any headaches, use any other trash pickup service.
Great company to work! Daniel was there when I needed him for the construction Roll-Off containers and Jennifer was great with getting me booked on time and scheduled during the holidays
Orion picks up your garbage from the curb, and lets it fly out of their trucks all over the highways. Nearly causing. accidents if you actually want to dispose of your waste properly, use a more responsible company.
Worst curbside garbage collections. You would be better off with no one. Disposal was a much superior company. Once Orion bought disposal or toke over they are terrible. Will be switching soon.
We use Orion Waste Solutions, I am happy to know that Bob MacQueen is back with this company. He is number one in customer satisfaction and get’s the job done. — …
Sometimes you forget our recycle but trash service is fantastic. When I call customer service is helpful and polite my problems are solved quickly. Huge savings from my previous company.
Jennifer McGuire has been so kind and amazing to work with! She was very proactive with a situation that occurred which saved us some time and money. We look forward to doing a lot more business with her in the future!!
Since they took over the price for services went from $55 (for trash and recycling) up to $66 (JUST TRASH), there is always a problem with their payment system online, the price keeps increasing, service was awful at the beginning, now it …
I had occasion to call the Orion office to discuss a discrepancy in my account. My call was handled by Samantha. It could not have been handled better! Samantha listened to the issue, set an inquiry and solution in motion, completely stress free and very professional.
Received excelllent service from Mr. Bob McQueen. He responded quickly and followed up several times . I am very happy with his professional handling of our account! Juli Taylor was also very helpful when there was a paperwork glitch.
Absolutely no reliable. Weeks without picking up the trash and the customer service line is not even capable of give you a concrete answer of when they will come. Terrible customer service
The picture is 3 days after our neighborhood was supposed to be picked up. Certainly not the first time this has happened both to trash and recycle which are unfortunately different days. Really bad that it’s during the holidays with visitors and increased household trash!Totally random and unpredictable for service.
I just had an issue with missed removal and Christine was absolutely wonderful. She not only resolved the issue, she found some other minor issues/corrections that needed to be dealt with and saved me money. Someone give this woman a raise.
Our Rep Jennifer McGuire is professional and on point. She has definitely back ed up her end! She provides personalized customer services and or dumpster deliveries are on time when i need them the most.
After I flagged him down, Driver Bill Randolph backed up his truck and made a special pickup of our yard waste even though I had placed it in their recycle bin. Then he informed me that separate recycle pickup had resumed again. I and others simply were not notified by their office.
I have a few boxes for 2 weeks sitting outside my bin which the bin that I left out was not picked up as well. They say they are going to pick it up and never do. I would not recommend them if you have any waste at all to discard because if you need someone to pick it up they won’t.
This company is terrible, they constantly miss garbage pick up. They left 20 bags of garbage in the middle of the parking lot and when they were made aware of this their decision was to leave it there for the next 5 days. Which was nice to have over the holidays when friends and family was over.
Worst service stay away front this company! We have only had them for a couple of months and I’ve had to call countless times because they failed to take our trash. They also sent out our invoice a month after it was due and charged us three times the correct amount. More headache than it’s been worth.
I have only been with your company for a short time but so far everything has been great. Timely pickup of the trash and recycling and the drivers are friendly by waving hi as they pull up to your house. Very pleased so far. Keep up the good work.
Sporadic and unreliable service. Called multiple times to report lack of service. Same vague “we will pick it up tomorrow ” response. Unsatisfactory Service.
I was excited to see that this company took over the old one we had, Louies I think was the name of it. Red trash cans in Oldsmar… anyways, looks like that’s ALL that happened, different trucks and a sticker on our old trash cans, no …
We got off to a rough start with this company, but I wanted to give them a chance because they seemed reliable. They have improved since so I have not switched. I suggest you always compare prices first for services such as this. They have …
They definitely back up what they promise! Jennifer is my representative. She is very quick to respond to questions, provides personalized customer service, and facilitates timely deliveries for critical needs. It’s a great environment to work with.
I have been with the service for three weeks, in total they had to make 6 collections and they only did it 3 times, terrible service, there is no one to return messages or emails, the worst in garbage services.
Our service guys are like referees or umpires – when they are doing a good job you barely notice them. The folks on our route are quick, quiet, and dependable. I never have to chase a knocked over can down the street or pick up after anything careless. I wish the recycling wasn’t a separate, additional charge.
Worked with Jennifer and she was awesome. Always answered my questions, phone call, email, text messages… whatever it was, she was on it.
The crew delivering the dumpsters were always polite and on time.
I would most certainly recommend this company!
This company took over another company that I was very happy with. The very first bill I received was almost double of what I was paying. I found another company and asked them to prorate my bill and pick up their cans. Over a week …
We had a glitch in our re-cycle collection schedule. We inly get ince a week pick up, so missing a week creates problems. I was scheduled for Thursday, along with the trash. The trash was picked up, as usual, on Thursday morning. My …
If I could give Orion zero to negative stars, I would. Their customer service is ABSOLUTELY HORRIBLE. I called them 3 separate times regarding an issue I had with billing. I was given the run around and told that they will “call you back”. …
On 2/20 Jennifer McQuire I was quoted by the company in email 6 months of trash service 2x per week for 6 months at $100. After the $100 was collected, I was told by text message it would be only once per week and no amount refunded. Trash …
Pay for pick up twice a week. Trash gets picked up barely once a week! I’ve called and emailed multiple times with little to no response! Stay away from this company! Takes your money but does not provide the service!
Since Orion bought out DisposAll, I have had nothing but issues with getting in contact with customer service & billing. I had not received a bill in months, could not use the old website to pay my bill & had to find out how to pay my bill …
Unethical business. I was a customer of Disposall, Inc for several years until they were bought out by Orion. At first there were no problems. However, when I moved down the street I had to close my existing account and open a new one. When …
Although trash pick ups were missed many times during the DisposAll/Louie transition to Orion, we were apparently billed for all missed pickups even though actual paper bills stopped arriving, Orion claimed we had a “past due” amount. I …
Jen McGuire has been great to work with through the duration of my project. There have been times where I have needed an expedited dumpster swaps and she has done everything possible to get the dumpster swapped so work would not be held up. …
Have used this company for a little over a year now. I have had to contact the company 8 times in the last 8 weeks due to non-pickup. The last several times, I have witnessed my recycling get thrown into the garbage. That was the last straw …
The truck guys a great, the office and billing folks are another story. So far I have called numerous times with no satisfaction. I recommend that you think twice about setting up your account on autopay. They will charge you twice for …
Look no further, this is the company you want to go with! I chose Orion for my residential trash pick-up in December 2020 after speaking with their customer service team. They were so helpful! I informed them of my needs and they laid out …
Called weekly for garbage pick up. Without fail, they almost never came. I discontinued service and have scheduled 9 times for pickup of the trash bin… still here. This was the biggest mistake of a company. I say stay away from this as much as you can. Unprofessional 100%
They have either forgotten to pick our trash up or a day late twice in the month that I have had them. I called and they said someone would be out that day (Friday) for a pickup. No one showed. Also, you can’t call on weekends so we are stuck with additional garbage with no can to put it in as the other is now overflowing.
Never know when they will pick up our trash or if they will even come at all. Our service days are Monday and Thursday but they might come on Tuesday or Friday instead. We have had multiple instances of our service days being skipped …
Have my days changed? For the past 2 weeks, my pickups have been we’d and Friday, when my days are supposed to be Tuesday and Friday. Tried to call and number has been disconnected. Only email. If that does not change for a company of …
Trash pickup not on time very often .Person picking up phone lies that you’re scheduled for pick up before she knows even the address. Make your self favor and go somewhere else.
They don’t pickup on Mondays so my trash sits at the curb 3-4 days a week. I call daily asking for trash pickup. Each week is a new excuse. Not worth the money. Went back to my old service.
Only company that offers single pickups per week which fit our lifestyle and budget but they were too inconsistent in picking up our trash and recycling. Sometimes either or both would go w/o p/u for weeks at a time. Customer service was no …
Been with them for quite some time, was never really all that great, they have changed names 3 times since I have been with them and seems every time that happened the service just got worse , many times they would not pick up on my …
I don’t know what their problem is, but I suspect Management. I have used this company since it was Louie’s waste. and every time they change hands the service gets a little worse. I have been tracking the excuses as I an sure they have a …
I just moved to our subdivision in January. Since then, they managed to pick up our garbage or recycling ONE TIME! I gave them the benefit of the doubt that maybe there was just communication error being new residents. However, its not the …
I have a weekly service with Orion and during the last couple of weeks, it has not been consistent with the pick up schedule and my garbage gets accumulated at the front of my house with worms crawling out of the bags, really a nasty …
Have used this company for a little over a year for garbage pick up once a week in Clearwater. They have missed pickup many weeks during that time. When I have called to complain they never apologize. Going to cancel service at the end of …
TO AVOID AT ALL COST!!! This is the worse company you could imagine. It was already not really good but acceptable when it was Orion, but now with the new company it has been a lot worse. I’m using weekly residential trash & recycling …
I’ve had them since the old company picking up my mom’s house. It was a bit rough there for a while but now they got the guy in that old truck back in the neighborhood. All good.
Have 2x a week service but they have either missed pickups completely or come out the next day since Coastal took over. NOT RELIABLE AT ALL. ***Edit – hours after posting this review the Regional Mgr reached out to me. Gave me credit for missed pickups but there is not much he can do other than apologize 🙁
Signed a contract with them 3 months ago, just received my next bill they increased it by $11.13 without notice. Was told in the contract they can change price at any time, sent them the contract terms and conditions, no where does it say that. They bought out Orion, beware of their promises and lies!
Really disappointing… I went with them because of the previously good reviews. I’ve been using them about 6 months. Out of the last 12 weeks they have picked up my trash 5 times. That’s 7 times missed. They did really well all of October …
If I could give them zero stars I would. I signed a three month contact with them and they accepted my payment to start service on the 16th of June. In one month they have picked up once and this was after numerous calls. Every time I call …
The worst business experience EVER. Orion is absolutely awful. We’ve only been using them for a month and the only reason they’ve picked up my trash is because I call and ask them to please come get it. They’re currently 1 for 8 on picking …
Terrible customer service and management. Rarely picks up on scheduled days (M & Th). Because I called to ask if driver picks up lawn bag next to bin, he punished me by coming on Wed instead of Mon. Typically comes on Tu & Th. I called and …
I could not give zero stars it would not allow me, because they are that bad!!! I signed up with these people July 2021 when they were Orion. I had another garbage company that constantly did not pick up either! I told this company about …
They have been missing pickups consistently since they took over. Every time I call they say they will be out the next day. Now they totally missed recycling this week as well as 2 weeks ago and the week before that. Very unprofessional!!
This place is a joke. Wish County was still around. Been with County for 20 years Coastal is a joke. Cost me ton of money waiting on roll off Dumpster to be emptied. Called another Sarnargro and they were great. Total dumpsters emptied in 4 days Sanagro 8 Coastal 1
I updated my review as of 2023. I finally received my refund for non service by this company yesterday 01/05/2023. Refund was initiated In July of 2022 never received any pick ups or receptacles. Simply stated just look at their reviews.
We have used this company for a year and are finally switching. They are never punctual on trash pickup and I pay for twice a week removal. Our trash is always at the curb because they are so inconsistent.
They mess up Mom’s bill every cycle. Calling to fix in requires a long wait on hold. Today we were number 28 in the queue only to be to we had to call a number different than the one printed right there on her invoice.
Oldsmar switched to Coastal about a year ago. Sometimes they pick up yard debris (palm branches and small tree limbs), sometimes they don’t – they are not consistent. …
Negative 10 stars. I’d like to give you a review of their pick up but I can’t because they don’t. My trash hasn’t been picked up in nearly 2 weeks and my recycling that I pay extra for has NEVER been picked up. I’d call them thieves but they probably couldn’t manage to rob a place because they can’t haul anything.
I cancelled service last year, these idiots can see in their system that I’ve cancelled service and yet they won’t stop sending me bills for a billing cycle that they themselves can see that I didn’t have service for. I have called 3 times …
Horrid company. For the garbage service itself, they hardly ever show up on scheduled days. We have had multiple times where they went over a week without picking up our trash. Worse part is that because of them not showing up we have to …
Coastal Waste just bought out County Sanitation, they didn’t pick up our trash yesterday or anyone’s else on my block and when we called today we were told they will pick up our tash today. I just called and Kathy was rude and lied. You …
I just changed from Waste Management to Coastal. AKA Orion. Already they have missed my scheduled pick up. I get service once a week and I can’t wait another week. I called and left a message. Not a good beginning. Might be looking to change again
I would give them 0 stars if possible. Set up services over a week ago and I am still waiting on a trash can to be delivered. I have trash flowing out of the cans I have as spares. Best part is per company policy they don’t pick up any cans …
As soon as County Sanitation became Coastal Waste & Recycling my recycling did not get picked up. I called two days in a row and was told they would be out but never came. It is now 5 days after my scheduled pick up date and the recycling is still out by the road and hasn’t been picked up.
Constantly having to call about missed pickup. Sometimes on hold for 20 to 30 minutes waiting for customer service. Drivers come at all different times and days. The neighborhood is often lined with cans for several days and makes our …
I had been with the same company for years they had been bought several times and the most recent is Coastal Waste. My bill started at $51.50 for 3 months including recycling and had gone up a little over the years. The last quarter of …
The worst waste collection company I have ever had to deal with. They leave you stranded with trash. They never collect on the planned days. They simply do not care. I feel a class action lawsuit against this company is coming. Many …
I signed up for service in July never received trash receptacles. After a week I called they told me that they should have been dropped off and that they will make sure they were dropped next day. Never came. Waited a few days later and …
I wish I could give this company 0 stars. We began service August 11th and have had to make 7-8 calls since then because our trash has been skipped over and over and have yet to receive the recycling bin for the service I am paying for. On …
Zero stars!! They do not send out bills or invoices in a timely manner. They told me that due to the holiday they would be out the next day. When they did not come, I called and they said that they are not coming until the next scheduled …
I am a former County Sanitation Customer. Since Coastal took over last month I have had the worst service – if you can call it that. Today was my fifth time calling customer service to complain about missed pickups. I pay for twice weekly …
Our recycling just changed to this company Coastal recently and they haven’t picked up a recycling on our street once, then I get an invoice bill to pay and I think I should be compensated. So I call the local office they said there’s …
Ever since they took over Orion, they are never here on my scheduled trash day. There is no communication as to why they don’t show up and when you call in you get a non answer of they were delayed. If they do not have enough drivers for …
Due to my last trash pick up service company no longer carrying in my area I was forced to seek services elsewhere. I signed up with coastal and had to wait an extended time for a can. When I got one the first day they broke the top off and …
This company operates in Pinellas County under the Orion name. Save yourself the frustration and go with someone else. I have been a customer for 7 weeks and they have missed pickups on 3 of those weeks. I am sitting on two weeks of …
This porta john has been stuck in a construction site wildlife conservation area for over a week. I’ve called the number everyday. No answer, no response. It is labeled Precision, but I called and the voicemail says Coastal? I’m hoping that any attention this post makes will help clean this problem up.
Pathetic!!!!! raised my trash bill by 30%, Did not pick trash, called, waited on hold for 48 minutes, the went to voice mail and dis connected my call!!!! I will be finding a better trash removal company a.s.a.p. Look at bios pictures!!! …
71% price increase in residential service without any warning. Just auto-paid the increased amount. When I called to ask if it was a mistake, I was told first that a change was made, then that no change was made – just that the price went …
If you like leaving your bins by the road for days on end then this is a good choice. One week they will come on Monday, the next on Tuesday, the next back to Monday or maybe not until Thursday. Then the next week they may not show up at …
Their prices were increased by $18 without notice for 1 day a week pick up. Definitely looking for a different service company.
New owners haven’t picked up garbage all week and cannot reach by phone. Looking for new reliable service. I was with County Sanitation for almost 20 years. What a disappointment. STAY AWAY from this business 😡 …
Good service!!
Worst service.
Trash and recycling pickup.
Best deal around
Very good wish it was cheaper
” Priced right, well done. “
Reliable service at a reasonable price.
No problems – all has gone as expected
Love this company. Excellent services.
Pick up my trash or return my money!
Christine Teare was very helpful! Highly recommended!
Great customer service. Jennifer answered all my inquiries quickly.
Everyone associated with the company is very friendly an polite.
Great crew and timely pick ups, thank you!
Cancelled service in May. Bins still not picked up.
Useless company!!! Never pick up their phone, missing half of their garbage pick ups.
“Once the new invoicing system was in place, it went smoothly.”
The Tampa contact doesn’t answer the phone.
So far so good, We haven’t been with you too long, but we shall see how things go.
Nice company. Picks up as stated in the contract. Gets the job done.
Just witnessed one of your trucks driving way too fast in a residential neighborhood with a school.
Great service. Only request is to add loose bags and tied up shrubbery.
” So far you are doing great! As a 30 year industry employee I am very fussy about garbage service and how well they do customer service and you are hitting my mark! “
They have not picked up my recycle bin in over 3 weeks.
My sales person and my pick up driver are awesome I highly recommend this company!
Just canceled service after months of missed pick ups and terrible communication. Would not recommend.
The service has been great. Never a problem with pick up. Thank you for your service
Looking for a new service, I called your office, I was pleasantly surprised at the service provided by your Rep. Samantha Vaira, she was nothing like the rude Rep. from my previous provider … Looking forward to your service …
Thanks! Maria
This trash company is a joke…constantly missing pick ups. Changing companies ASAP! Thanks for nothing.
I used this company for a year; please don’t go through the aggravation I did.
My parents live in beacon groves and your recycle guys are great he walks the cans up for my parents and is so polite! Great service RECYCLE GUY!🙌👏 …
Early morning trash removal/pickups in the morning, i like that, great drivers pick up pail empty it and no mess. Thank You Merry Christmas
” Exchanged garbage can on day promised and as a courtesy reminded me it was a holiday week and service would be a day later. Pickup is dependable. “
The pollution and exhaust that comes out of these trucks is horrible.
Nicole was extremely helpful. She was attentive, informative and had great follow up. She is a ROCK STAR! Thank you for your help today.
just spoke with Jennifer McGuire. Jennifer was very helpful in arranging for us to obtain an extra 95 gallon receptacle for the next few months!
What a great company Orion Waste Solutions is. They are always reliable and efficient. Thank you from Colucci Law Group.
Very good service and it is nice to send an email and get a response within a day! Glad we switched to Orion from Waste Management – no comparison! Thank you.
There were a few hiccups when I signed up for service, just a missed pickup on a pickup date. Now things have been running smooth and the service is fantastic! “
The disposal truck driver yelled at me because I had trash outside the can even though our HOA negotiated 3 extra bags per pickup in our contract.
After contacting many waste removal companies, it was a pleasure and relief to speak to Spencer Borisoff. He was very informative, polite, friendly and accommodating.
I don’t expect trash service employees to be uplifting at all, but Samantha is always a pleasure to talk to for my minimal residential trash needs.
Joani Cubero is an outstanding account manager. I’m working on a 16 building apartment complex and she and Orion Waste are providing exceptional service.
Will not pick up bags or any yard debris outside of their garbage cans. Drop garbage all over the street and don’t pick it up and leave cans right in front of the driveway where you have to get out and move them to get in your house.
I was not happy with increasing rates but Christine saved me as a customer by working with me to reach a rate that worked in our budget. It is unheard of anymore for companies to bend to make customers happy.
This company has taken over for another service company in my area on several occasions my trash has been left unattended for over a week. I call to be advised that I am being picked up today . This again is not the case and again I have no pick …I am not at all happy with the service or I should say lack of.
If I could give them a zero, I would. Too many troubles to list over this past year. I will be looking for another waste service. If you don’t want any headaches, use any other trash pickup service.
Great company to work! Daniel was there when I needed him for the construction Roll-Off containers and Jennifer was great with getting me booked on time and scheduled during the holidays
BEWARE!
Rude, unprofessional, unreliable. Did I mention unable to operate a business.
Orion picks up your garbage from the curb, and lets it fly out of their trucks all over the highways. Nearly causing. accidents if you actually want to dispose of your waste properly, use a more responsible company.
Worst curbside garbage collections. You would be better off with no one. Disposal was a much superior company. Once Orion bought disposal or toke over they are terrible. Will be switching soon.
I’ve called many times to pay my bill no one answers had me waiting over a hour , and couldn’t log in on there site . Frustrating
We use Orion Waste Solutions, I am happy to know that Bob MacQueen is back with this company. He is number one in customer satisfaction and get’s the job done. — …
Sometimes you forget our recycle but trash service is fantastic. When I call customer service is helpful and polite my problems are solved quickly. Huge savings from my previous company.
Jennifer McGuire has been so kind and amazing to work with! She was very proactive with a situation that occurred which saved us some time and money. We look forward to doing a lot more business with her in the future!!
If you like spending hours on the phone with people who say they’ll have to call you back then never do… this company is for you!
Since they took over the price for services went from $55 (for trash and recycling) up to $66 (JUST TRASH), there is always a problem with their payment system online, the price keeps increasing, service was awful at the beginning, now it …
I had occasion to call the Orion office to discuss a discrepancy in my account. My call was handled by Samantha. It could not have been handled better! Samantha listened to the issue, set an inquiry and solution in motion, completely stress free and very professional.
Received excelllent service from Mr. Bob McQueen. He responded quickly and followed up several times . I am very happy with his professional handling of our account! Juli Taylor was also very helpful when there was a paperwork glitch.
Absolutely no reliable. Weeks without picking up the trash and the customer service line is not even capable of give you a concrete answer of when they will come. Terrible customer service
The picture is 3 days after our neighborhood was supposed to be picked up. Certainly not the first time this has happened both to trash and recycle which are unfortunately different days. Really bad that it’s during the holidays with visitors and increased household trash!Totally random and unpredictable for service.
I just had an issue with missed removal and Christine was absolutely wonderful. She not only resolved the issue, she found some other minor issues/corrections that needed to be dealt with and saved me money. Someone give this woman a raise.
Our Rep Jennifer McGuire is professional and on point. She has definitely back ed up her end! She provides personalized customer services and or dumpster deliveries are on time when i need them the most.
After I flagged him down, Driver Bill Randolph backed up his truck and made a special pickup of our yard waste even though I had placed it in their recycle bin. Then he informed me that separate recycle pickup had resumed again. I and others simply were not notified by their office.
This company has not pickled up my trash for weeks. Very bad service desks waited then went to answer phone.
I have a few boxes for 2 weeks sitting outside my bin which the bin that I left out was not picked up as well. They say they are going to pick it up and never do. I would not recommend them if you have any waste at all to discard because if you need someone to pick it up they won’t.
This company is terrible, they constantly miss garbage pick up. They left 20 bags of garbage in the middle of the parking lot and when they were made aware of this their decision was to leave it there for the next 5 days. Which was nice to have over the holidays when friends and family was over.
Worst service stay away front this company! We have only had them for a couple of months and I’ve had to call countless times because they failed to take our trash. They also sent out our invoice a month after it was due and charged us three times the correct amount. More headache than it’s been worth.
I have only been with your company for a short time but so far everything has been great. Timely pickup of the trash and recycling and the drivers are friendly by waving hi as they pull up to your house. Very pleased so far. Keep up the good work.
Sporadic and unreliable service. Called multiple times to report lack of service. Same vague “we will pick it up tomorrow ” response. Unsatisfactory Service.
I was excited to see that this company took over the old one we had, Louies I think was the name of it. Red trash cans in Oldsmar… anyways, looks like that’s ALL that happened, different trucks and a sticker on our old trash cans, no …
We got off to a rough start with this company, but I wanted to give them a chance because they seemed reliable. They have improved since so I have not switched. I suggest you always compare prices first for services such as this. They have …
They definitely back up what they promise! Jennifer is my representative. She is very quick to respond to questions, provides personalized customer service, and facilitates timely deliveries for critical needs. It’s a great environment to work with.
I have been with the service for three weeks, in total they had to make 6 collections and they only did it 3 times, terrible service, there is no one to return messages or emails, the worst in garbage services.
Horrible company!! If you want your trash to never be picked up, then you have found your company! This happens all the time and they don’t even care!
It’s really gone down hill since Orion sold. I regret using this company. If you have a choice, stay away!!
Our service guys are like referees or umpires – when they are doing a good job you barely notice them. The folks on our route are quick, quiet, and dependable. I never have to chase a knocked over can down the street or pick up after anything careless. I wish the recycling wasn’t a separate, additional charge.
Worked with Jennifer and she was awesome. Always answered my questions, phone call, email, text messages… whatever it was, she was on it.
The crew delivering the dumpsters were always polite and on time.
I would most certainly recommend this company!
This company took over another company that I was very happy with. The very first bill I received was almost double of what I was paying. I found another company and asked them to prorate my bill and pick up their cans. Over a week …
We had a glitch in our re-cycle collection schedule. We inly get ince a week pick up, so missing a week creates problems. I was scheduled for Thursday, along with the trash. The trash was picked up, as usual, on Thursday morning. My …
If I could give Orion zero to negative stars, I would. Their customer service is ABSOLUTELY HORRIBLE. I called them 3 separate times regarding an issue I had with billing. I was given the run around and told that they will “call you back”. …
On 2/20 Jennifer McQuire I was quoted by the company in email 6 months of trash service 2x per week for 6 months at $100. After the $100 was collected, I was told by text message it would be only once per week and no amount refunded. Trash …
It’s rare if they ever come on the appointed day. Canceled their “service”.
Pay for pick up twice a week. Trash gets picked up barely once a week! I’ve called and emailed multiple times with little to no response! Stay away from this company! Takes your money but does not provide the service!
Since Orion bought out DisposAll, I have had nothing but issues with getting in contact with customer service & billing. I had not received a bill in months, could not use the old website to pay my bill & had to find out how to pay my bill …
Unethical business. I was a customer of Disposall, Inc for several years until they were bought out by Orion. At first there were no problems. However, when I moved down the street I had to close my existing account and open a new one. When …
Although trash pick ups were missed many times during the DisposAll/Louie transition to Orion, we were apparently billed for all missed pickups even though actual paper bills stopped arriving, Orion claimed we had a “past due” amount. I …
Jen McGuire has been great to work with through the duration of my project. There have been times where I have needed an expedited dumpster swaps and she has done everything possible to get the dumpster swapped so work would not be held up. …
Have used this company for a little over a year now. I have had to contact the company 8 times in the last 8 weeks due to non-pickup. The last several times, I have witnessed my recycling get thrown into the garbage. That was the last straw …
The truck guys a great, the office and billing folks are another story. So far I have called numerous times with no satisfaction. I recommend that you think twice about setting up your account on autopay. They will charge you twice for …
Truck number 207819 tailgated inches away from me today. Driver should be fired.
Time line: Thursday, prior to Labor Day Weekend
I am a property owner in Clearwater Florida; the tenets destroyed my property prior to leaving it. …
Look no further, this is the company you want to go with! I chose Orion for my residential trash pick-up in December 2020 after speaking with their customer service team. They were so helpful! I informed them of my needs and they laid out …
Called weekly for garbage pick up. Without fail, they almost never came. I discontinued service and have scheduled 9 times for pickup of the trash bin… still here. This was the biggest mistake of a company. I say stay away from this as much as you can. Unprofessional 100%
They have either forgotten to pick our trash up or a day late twice in the month that I have had them. I called and they said someone would be out that day (Friday) for a pickup. No one showed. Also, you can’t call on weekends so we are stuck with additional garbage with no can to put it in as the other is now overflowing.
Never know when they will pick up our trash or if they will even come at all. Our service days are Monday and Thursday but they might come on Tuesday or Friday instead. We have had multiple instances of our service days being skipped …
Have my days changed? For the past 2 weeks, my pickups have been we’d and Friday, when my days are supposed to be Tuesday and Friday. Tried to call and number has been disconnected. Only email. If that does not change for a company of …
Trash pickup not on time very often .Person picking up phone lies that you’re scheduled for pick up before she knows even the address. Make your self favor and go somewhere else.
They don’t pickup on Mondays so my trash sits at the curb 3-4 days a week. I call daily asking for trash pickup. Each week is a new excuse. Not worth the money. Went back to my old service.
Missed Recycling services – Twice.
Two weeks in a row they neglected to pick up our recycle. Stating the tote was …
Only company that offers single pickups per week which fit our lifestyle and budget but they were too inconsistent in picking up our trash and recycling. Sometimes either or both would go w/o p/u for weeks at a time. Customer service was no …
Been with them for quite some time, was never really all that great, they have changed names 3 times since I have been with them and seems every time that happened the service just got worse , many times they would not pick up on my …
I don’t know what their problem is, but I suspect Management. I have used this company since it was Louie’s waste. and every time they change hands the service gets a little worse. I have been tracking the excuses as I an sure they have a …
I just moved to our subdivision in January. Since then, they managed to pick up our garbage or recycling ONE TIME! I gave them the benefit of the doubt that maybe there was just communication error being new residents. However, its not the …
I have a weekly service with Orion and during the last couple of weeks, it has not been consistent with the pick up schedule and my garbage gets accumulated at the front of my house with worms crawling out of the bags, really a nasty …
Have used this company for a little over a year for garbage pick up once a week in Clearwater. They have missed pickup many weeks during that time. When I have called to complain they never apologize. Going to cancel service at the end of …
TO AVOID AT ALL COST!!! This is the worse company you could imagine. It was already not really good but acceptable when it was Orion, but now with the new company it has been a lot worse. I’m using weekly residential trash & recycling …
Horrible service! If I could give zero star I will.
Go with another company. Horrible service. …
I’ve had them since the old company picking up my mom’s house. It was a bit rough there for a while but now they got the guy in that old truck back in the neighborhood. All good.
Have 2x a week service but they have either missed pickups completely or come out the next day since Coastal took over. NOT RELIABLE AT ALL. ***Edit – hours after posting this review the Regional Mgr reached out to me. Gave me credit for missed pickups but there is not much he can do other than apologize 🙁
Signed a contract with them 3 months ago, just received my next bill they increased it by $11.13 without notice. Was told in the contract they can change price at any time, sent them the contract terms and conditions, no where does it say that. They bought out Orion, beware of their promises and lies!
Really disappointing… I went with them because of the previously good reviews. I’ve been using them about 6 months. Out of the last 12 weeks they have picked up my trash 5 times. That’s 7 times missed. They did really well all of October …
If I could give them zero stars I would. I signed a three month contact with them and they accepted my payment to start service on the 16th of June. In one month they have picked up once and this was after numerous calls. Every time I call …
The worst business experience EVER. Orion is absolutely awful. We’ve only been using them for a month and the only reason they’ve picked up my trash is because I call and ask them to please come get it. They’re currently 1 for 8 on picking …
Terrible customer service and management. Rarely picks up on scheduled days (M & Th). Because I called to ask if driver picks up lawn bag next to bin, he punished me by coming on Wed instead of Mon. Typically comes on Tu & Th. I called and …
I could not give zero stars it would not allow me, because they are that bad!!! I signed up with these people July 2021 when they were Orion. I had another garbage company that constantly did not pick up either! I told this company about …
They have been missing pickups consistently since they took over. Every time I call they say they will be out the next day. Now they totally missed recycling this week as well as 2 weeks ago and the week before that. Very unprofessional!!
This place is a joke. Wish County was still around. Been with County for 20 years Coastal is a joke. Cost me ton of money waiting on roll off Dumpster to be emptied. Called another Sarnargro and they were great. Total dumpsters emptied in 4 days Sanagro 8 Coastal 1
I updated my review as of 2023. I finally received my refund for non service by this company yesterday 01/05/2023. Refund was initiated In July of 2022 never received any pick ups or receptacles. Simply stated just look at their reviews.
We have used this company for a year and are finally switching. They are never punctual on trash pickup and I pay for twice a week removal. Our trash is always at the curb because they are so inconsistent.
good luck if you have to get in contact via phone. this company is a joke. horrible customer service. deserve less than 1 star …
They mess up Mom’s bill every cycle. Calling to fix in requires a long wait on hold. Today we were number 28 in the queue only to be to we had to call a number different than the one printed right there on her invoice.
Oldsmar switched to Coastal about a year ago. Sometimes they pick up yard debris (palm branches and small tree limbs), sometimes they don’t – they are not consistent. …
Negative 10 stars. I’d like to give you a review of their pick up but I can’t because they don’t. My trash hasn’t been picked up in nearly 2 weeks and my recycling that I pay extra for has NEVER been picked up. I’d call them thieves but they probably couldn’t manage to rob a place because they can’t haul anything.
I cancelled service last year, these idiots can see in their system that I’ve cancelled service and yet they won’t stop sending me bills for a billing cycle that they themselves can see that I didn’t have service for. I have called 3 times …
Horrid company. For the garbage service itself, they hardly ever show up on scheduled days. We have had multiple times where they went over a week without picking up our trash. Worse part is that because of them not showing up we have to …
Coastal Waste just bought out County Sanitation, they didn’t pick up our trash yesterday or anyone’s else on my block and when we called today we were told they will pick up our tash today. I just called and Kathy was rude and lied. You …
I just changed from Waste Management to Coastal. AKA Orion. Already they have missed my scheduled pick up. I get service once a week and I can’t wait another week. I called and left a message. Not a good beginning. Might be looking to change again
I would give them 0 stars if possible. Set up services over a week ago and I am still waiting on a trash can to be delivered. I have trash flowing out of the cans I have as spares. Best part is per company policy they don’t pick up any cans …
As soon as County Sanitation became Coastal Waste & Recycling my recycling did not get picked up. I called two days in a row and was told they would be out but never came. It is now 5 days after my scheduled pick up date and the recycling is still out by the road and hasn’t been picked up.
Constantly having to call about missed pickup. Sometimes on hold for 20 to 30 minutes waiting for customer service. Drivers come at all different times and days. The neighborhood is often lined with cans for several days and makes our …
I had been with the same company for years they had been bought several times and the most recent is Coastal Waste. My bill started at $51.50 for 3 months including recycling and had gone up a little over the years. The last quarter of …
The worst waste collection company I have ever had to deal with. They leave you stranded with trash. They never collect on the planned days. They simply do not care. I feel a class action lawsuit against this company is coming. Many …
I signed up for service in July never received trash receptacles. After a week I called they told me that they should have been dropped off and that they will make sure they were dropped next day. Never came. Waited a few days later and …
I wish I could give this company 0 stars. We began service August 11th and have had to make 7-8 calls since then because our trash has been skipped over and over and have yet to receive the recycling bin for the service I am paying for. On …
This company is constantly missing our trash pickup days…they missed the WHOLE WEEK last week!!!! UNACCEPTABLE!!!! …
Zero stars!! They do not send out bills or invoices in a timely manner. They told me that due to the holiday they would be out the next day. When they did not come, I called and they said that they are not coming until the next scheduled …
I am a former County Sanitation Customer. Since Coastal took over last month I have had the worst service – if you can call it that. Today was my fifth time calling customer service to complain about missed pickups. I pay for twice weekly …
Our recycling just changed to this company Coastal recently and they haven’t picked up a recycling on our street once, then I get an invoice bill to pay and I think I should be compensated. So I call the local office they said there’s …
Ever since they took over Orion, they are never here on my scheduled trash day. There is no communication as to why they don’t show up and when you call in you get a non answer of they were delayed. If they do not have enough drivers for …
Due to my last trash pick up service company no longer carrying in my area I was forced to seek services elsewhere. I signed up with coastal and had to wait an extended time for a can. When I got one the first day they broke the top off and …
zero stars!
Orion was semi-good, Coastal took over and the company is absolute trash (pun …
This company operates in Pinellas County under the Orion name. Save yourself the frustration and go with someone else. I have been a customer for 7 weeks and they have missed pickups on 3 of those weeks. I am sitting on two weeks of …
They REFUSE to pick up my cans. I called SEVEN times in one week (at least once a day) and they STILL DID NOT COME PICK UP. …
This porta john has been stuck in a construction site wildlife conservation area for over a week. I’ve called the number everyday. No answer, no response. It is labeled Precision, but I called and the voicemail says Coastal? I’m hoping that any attention this post makes will help clean this problem up.