I live in Harbor Hills Lady Lake. Lost my water pressure on Thursday 2/9. A new home is being built next door. Adam the meter reader was outside. He noticed the new homes meter was broken. Adam called for back up and Abraham showed up …
The water is horrible and we are always on some kind of boil before you use notice. I cant believe it’s legal for you guys to have water in this poor of a condition.
So tell us why one of your driver’s in a pickup is speeding in excess of 75 miles an hour and weaving thru traffic on 19 south thru Hudson and port richey?
US water is a BIG scam jest like the BP GAS in all of them all they care about is money $200.00 in win you move out you do not get that back that is a scam it’s just like being robbed with out a gun how can I sleep at night time now on they screwed people
Great staff. Sue in reception starts the customer service off right with a kind, professional greeting & all the information you need to get to the correct department & staff member to address your personal needs.
Terrible water. And they are very proud of it. Recently got notice that there rates are increasing. I refuse to drink it because I see what it does to everything that it gets on. And their customer service is the furthered thing from service. I do not like be talked over and talked to like I am a fool.
Very abrupt, no help or follow through with customer service. Don’t read meters consistently nor do they explain or prove how they make changes to your bill. Have no choice but to have them for service. There has to be a way to hold them accountable!
I spoke with Josh at the Lehigh Acres, FL office. He called me 24 hours after receiving my application from yesterday that was a request for temporary service, which is a 24 hour service of water(used for cleaning, or inspections, …
Our water has been shut down over 14 times in less then 2 years. We are almost always on a boil water alert. Nothing ever gets accomplished. Our water has been yellow since we moved into a community that uses this service/company. We are so …
Your ignorance is amazing. Instead of sending text or email to the Aloha Gardens residents to BOIL WATER you have a mobile sign on 19 and Sunray???? in your case ignorance is not bliss. what about the people who are self quarentining? What about the people who aren’t going to Sunray and 19 to get the warning??????????
Employee working on behalf of FGUA – complete crooks with no federal over site. Cannot be reported to Florida Public Service Commission so I have no other choice but report them here. Requested removal of meter 2 years ago and they fought …
How is it possible that you can close up your house and move away and not have your deposit returned. The answer is be a US Water customer. And they allow you to continue paying the base monthly charge… Thanks US
Worst water company ever. The last bill I paid was 2 weeks ago, my next bill is due in 2 weeks and I come home today with a note on my door saying “your water has been shut off due to a past due bill” I called the after hours number to tell …
I casually attempted to start a conversation with a US Water Svc’s tech about the basic workings of the system in place at an RV park in which I was staying in Dover, Florida. The nature of my questions were friendly and inquisitive and …
What a joke… A 10yr old has a gofundme page set up better than their archaic system. Print out an application and mail it to them with a voided check? Seriously. I also had an emergency water leak which they responded to 24hrs later. When …
Higher than normal prices and tier increase will cost you more than expected. Customer service representative “Lisa” immediately cut me off with me an “excuse me” and was downright rude. If your water bill was $180 dollars without any plumbing issues wouldn’t you be concerned and want some answers? Don’t expect any help.
That rep Lisa is the RUDEST person ever! DO NOT talk to me like I’m a child. Her nonchalant, I don’t care attitude does not belong in customer service. I can see I’m not the only one that feels this way. FIRE HER!
Drivers speed thru school zones and try to run you off the road if you go the posted speed limit of 15 mph. The drivers have no care for anyone’s child that goes to elementary school in Pasco County.
Driver on truck 2025 that turn right in US 27…
Let me tell you, you have a reckless driver running stop signs, driving in the opposite lane to cut off without being permitted, Road ranging with other cars… …
I live in Harbor Hills Lady Lake. Lost my water pressure on Thursday 2/9. A new home is being built next door. Adam the meter reader was outside. He noticed the new homes meter was broken. Adam called for back up and Abraham showed up …
Driving like a maniac after getting on the Turnpike at NW 57 Avenue on 2/14/23. Tag # GFK 039, watch out for this truck.
Absolutely terrible
Great team!
Awesome
Awesome group of people very professional
Absolutely horrible horrible horrible! Plan to pay over 100$ a month with this company! The water is a horrible quality to go with this insane price
The worse people answering the phones with no answers
The water is horrible and we are always on some kind of boil before you use notice. I cant believe it’s legal for you guys to have water in this poor of a condition.
So tell us why one of your driver’s in a pickup is speeding in excess of 75 miles an hour and weaving thru traffic on 19 south thru Hudson and port richey?
US water is a BIG scam jest like the BP GAS in all of them all they care about is money $200.00 in win you move out you do not get that back that is a scam it’s just like being robbed with out a gun how can I sleep at night time now on they screwed people
Great staff. Sue in reception starts the customer service off right with a kind, professional greeting & all the information you need to get to the correct department & staff member to address your personal needs.
These guys are great! Ive never seen a crew work so hard to repair the big water pipe in the middle of our road. Totally Reccomend!!!
Trash conpany. Dont work for them
Worst provider of essential services I’ve ever dealt with. How they con their way into contracts is amazing!
Terrible water. And they are very proud of it. Recently got notice that there rates are increasing. I refuse to drink it because I see what it does to everything that it gets on. And their customer service is the furthered thing from service. I do not like be talked over and talked to like I am a fool.
Very abrupt, no help or follow through with customer service. Don’t read meters consistently nor do they explain or prove how they make changes to your bill. Have no choice but to have them for service. There has to be a way to hold them accountable!
I spoke with Josh at the Lehigh Acres, FL office. He called me 24 hours after receiving my application from yesterday that was a request for temporary service, which is a 24 hour service of water(used for cleaning, or inspections, …
Our water has been shut down over 14 times in less then 2 years. We are almost always on a boil water alert. Nothing ever gets accomplished. Our water has been yellow since we moved into a community that uses this service/company. We are so …
Your ignorance is amazing. Instead of sending text or email to the Aloha Gardens residents to BOIL WATER you have a mobile sign on 19 and Sunray???? in your case ignorance is not bliss. what about the people who are self quarentining? What about the people who aren’t going to Sunray and 19 to get the warning??????????
Employee working on behalf of FGUA – complete crooks with no federal over site. Cannot be reported to Florida Public Service Commission so I have no other choice but report them here. Requested removal of meter 2 years ago and they fought …
How is it possible that you can close up your house and move away and not have your deposit returned. The answer is be a US Water customer. And they allow you to continue paying the base monthly charge… Thanks US
They charge way to much. They do a horrible job managing lift stations. Use a local company don’t use these shmucks that are nothing but garbage.
Worst water company ever. The last bill I paid was 2 weeks ago, my next bill is due in 2 weeks and I come home today with a note on my door saying “your water has been shut off due to a past due bill” I called the after hours number to tell …
I casually attempted to start a conversation with a US Water Svc’s tech about the basic workings of the system in place at an RV park in which I was staying in Dover, Florida. The nature of my questions were friendly and inquisitive and …
What a joke… A 10yr old has a gofundme page set up better than their archaic system. Print out an application and mail it to them with a voided check? Seriously. I also had an emergency water leak which they responded to 24hrs later. When …
Higher than normal prices and tier increase will cost you more than expected. Customer service representative “Lisa” immediately cut me off with me an “excuse me” and was downright rude. If your water bill was $180 dollars without any plumbing issues wouldn’t you be concerned and want some answers? Don’t expect any help.
That rep Lisa is the RUDEST person ever! DO NOT talk to me like I’m a child. Her nonchalant, I don’t care attitude does not belong in customer service. I can see I’m not the only one that feels this way. FIRE HER!
Drivers speed thru school zones and try to run you off the road if you go the posted speed limit of 15 mph. The drivers have no care for anyone’s child that goes to elementary school in Pasco County.
Driver on truck 2025 that turn right in US 27…
Let me tell you, you have a reckless driver running stop signs, driving in the opposite lane to cut off without being permitted, Road ranging with other cars… …