The Pavilion at Williamsburg Place opened in April of 2012 on the established campus of Williamsburg Place near Historic Colonial Williamsburg, Virginia. The 66-bed, 33,500-square foot inpatient psychiatric facility offers services based on principles of milieu therapy which provide a safe, supportive and secure environment for individuals to return to a stable level of functioning and live life to the fullest. Each individual is assessed by a team of professionals led by a psychiatrist to determine that they meet the medically necessary criteria for inpatient level of care.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
5483 Mooretown Rd, Williamsburg, VA 23188
(Translated by Google) My daughter is in that place, she is sick, they are denying her medical care and they are refusing to give her the antibiotics she needs. Please, if anyone knows where I can go to file a complaint or complaint, I will …
AVOID ! Staff is lazy and rude. However, Nurses are OK. Saw some Staff members eating food that was suppose to be for Patients. Night Staff stay on their phones constantly and don’t check in on Patients. Dr Jaeger could care less about …
Great hotel
the website worked great
It was a great hospital.
Experienced staff with exceptional customer service!
This facility is completely unorganized. If you care for someone that is in need, PLEASE request a different facility. This place is poorly managed.
Wish I could leave negative stars. Only reach out to this place if you hate yourself or whoever you’re putting in here because
Very slow and stand offish poor service
It’s a place for people who want to harm themselves or others. The staff is fair. The place is really clean compared to other places. But it’s just not a place you would ever want to go to.
Zero stars for consulting with prior physicians, help with aftercare, and treating medical condidtions. The saving grace was excellent quality food and caring techs
The Night staff were Loud and Rude and didnt care about patients trying to sleep, All night i hear them talkin on there phones when there supposed to be doing a 1 on 1 with a patient.. I would Never choose this place again.. Quality sucks Food was ok though!
Abusive staff. I witnessed horrendous treatment to a patient across the hall by a nurse tech named Ashley.
TERRIBLE PLACE. KNOW FROM EXPERIENCE. WOULDN’T TRUST THEM WITH MY PET FISH. DONT SENT LOVED ONES HERE. IF COULD GIVE ZERO, I WOULD.
One Star is TOO much for you guys. The website forced me to include at least one star. Your attention to Human Rights for the elderly and mentally challenged, and your right to keep your license should be questioned by the State of …
They honestly are a racket. There to get money from the state. I really wanted help, so I’m not saying this maliciously. They stick you with techs that are lazy, and they play Jeopardy with the patients. That’s acute care.
STAY AWAY!!! The only thing they do is put your loved one on TONS of medication to make them a zombie and eventually it shuts down their system and they die. Wish someone had told us this. My dad would still be alive.
Have great communication with staff was admitted here twice I am a veteran with PTSD the acute utnit is very good with patients who are Ill I’m a nurse and recommend the pavilion the acute unit is better than mood Dr pine said there not …
If I could give this place a ZERO I would. The Case Manager for my daughter was rude and unsympathetic. I asked for a consult on putting a safety plan in place and I was told my daughter would need to do this herself.. Wow… DO NOT SEND YOUR ADULT CHILD TO THIS PLACE!!!
Horrible and abusive staff. You bet that’s the last time I’m seeking inpatient help. Hopefully your charge nurse now has better things to do than mock patients crying in their rooms. Disgraceful. This place should be shut down.
They helped me so much I learned a lot about my mental health issues the staff were amazing the food was great I would recommend them to anyone having problems in this hard time.
They are so overloaded with patients it’s sicking. All they want to do is drug you up and receive their money for you being there. DO NOT send anyone who acyally needs help here. It’s basically like a newly built jail.
Worse place for Psychiatric care. I was treated like a prisoner. The place was so dirty. While I was there I didn’t even receive my regular medication even though they had a list. I didn’t even have one on one care from my doctor.
Staff was ok,M.H.T team was awesome to me however, still needs a lot of improvement such as the food,inventory ,out of personal hygiene. Big ups to PJ,Bobby,George,Lakecia,Jennifer I believe that’s her name. Housekeeping to was great
Alot of the staff where very professional but they were a few of the staff that acted unprofessional. People were called names. Hit. We are MENTAL PATIENTS, that doesn’t mean you can abuse them. John, George, Miss Jessica, Zach, Pj were a few that were absolutely amazing and cared but for the most part its bad there.
REFUSE treatment at this facility. HORRIC encounter with the staff hear. VICTIM OF MEDICAL MAL PRACTICE AND RACISM. Overheard by patients that the staff assaulted an individual whom had a mentenal illness. Witness the staff force the …
The low reviews of this facility are deserve. Little to no therapy or treatment provided. The licensing agencies for this place rely need to take a look.
It took me a ride over an hour to get someone to talk me, in reference to my father. At no point did I receive a diagnosis after a few days of being there or a response. His sugars were at 300, and he was worst than he went in. I would not recommend this place to anyone.
Someone can land in a mental hospital just if they think you’re of harm to yourself or someone else. No proof just what they think. So I lost my first second and fourth amendment rights when I landed in this mental hospital. And with five …
I feel so sorry for the people in this terrible place my husband was brought there, and i am glad he is home with me, this place needs to be shut down the nurses are never there taking care of these poor people they are all asleep at …
My wife and I experience care for our daughter on the highest level. When we first arrived day 1of 3 the Receptionist made us feel at home and covered all we needed to know.Margaret and Kiara were amazing. The staff and doctors did their …
I truly hit rock bottom with bipolar disorder. I also have been to numerous other hospitals. The team was awesome, atmosphere was definitely designed to care,and i felt cared for. The techs were the BEST. KUDOS to whomever trained them.
I am still reliving the horrible nightmares evey night from the experience at that place. My therapist assures me the nightmares will go away. From being stabbed in both arms at the same time in my room by a mental health tech, I thought …
This place disserves zero starts. The staff and the facility are lazy and incompliant. There is absolutely zero communication between the staff and patience. If you call them to try to get answers you will get transferred a dozen times back …
Voluntarily checked myself into this facility due to severe depression/anxiety. I was started on 4 drugs at one time when i had been on nothing. The second night i was there i felt my heart beating extremely fast so i went to the nurses …
Having experienced care at different hospitals for over 40 years, I believe that in today’s Mental Health and Substance Abuse culture, The Pavilion is state of the art in Virginia. They are a team, from the CEO to the Housekeepers, …
It was great until a nurse walked in me room while I was reading. Smh. My own roommate was sleep and she sent someone in to cut the lights on. I was reading off the light from the bathroom. I guests she was scared and had all my lights turned on. Women with locks. She needs to be watched. To supper friendly.
This place is awful. They never changed any of my medications. I slipped and fell in the bathroom because they don’t have shower mats or any other things that can help prevent slipping. And I had a staff member laugh at me right in front of …
Do not have anyone you love go here voluntarily. The front desk said they could leave at any time so after tricked into signing in the next few days the patients are put through hell. If you are admitted for regulating pills and depression …
Doctor Pine is amazing. She’s like mother that I needed to be around and truly listen.
They should eliminate some of the toxic medicine that non US doctors are using …
They intercepted a call that my husband was trying to place to me. He had to call the manager of the facility just to get answers to his questions. They forgot to send me home with some of my medications. Made me question my diagnosis of …
Personal belongings that were “locked up” in the safe were stolen. Cell phone, car keys, wallet with all my ID. First they promised a search and a call back, then after no call back, they refuse to take or return my calls. Can not recommend.
After visiting Pavilion at Williamsburg I would like to start out by stating that the ONLY good thing about my observations were these 5 things.
1.) Dr. Pine 2.) RN Nurse Ms/Mrs. T.J. 3.) A male tech by the name of Mike (I …
I recently stayed at the Pavillion and it was by far the worst. Some people were nice and some people were not so nice. There was a guy in there who was bleeding for days and they did nothing while I was there. They discriminate towards …
Called to see if I could talk to/get a message to my loved one. The nurse that answered was extremely rude. We tried called again later in hopes we could talk to them (having not heard from them in over 24 hours) and was left in hold for 20 …
Just recently left the facility, and I have nothing but positive things to say. The staff were very nice and welcoming when I first arrived. I find the groups really helped, most of the staff/patients I met were supportive and nice, overall …
This place is terrible, treat their patients like they are in jail. A family member agreed to get help, and I was feeling happy for them. Then they get sent here 3 hours from my home, she calls crying daily. She said it’s worse then any …
Pretty much one lie after another. You couldn’t use a phone, they take your clothing and belongings away, and if you don’t co-operate, they claim that you are on a “temporary detainment order” without any documents. When I would question …
I will be picking my grandmother up this afternoon so we shall see. The therapist has been GREAT with communicating however this facility is NOT FOR THERAPEUTIC EXPECTATIONS THIS IS ONLY TO MEDICATE. …
I admitted myself to SOVAH in Danville in the middle of June. I was suffering immensely with substance abuse and I was not taking care of myself; I had documented anxiety and had been attending therapy for about 4 years, but I had a mental …
This was the worst decision I made. In trying to obtain a dx, I put my dad in this place. I never received a call back from anyone at the facility, and it wasnt for lack of trying. My calls were bounced around to voicemail boxes that never …
This is a review for the “mood ward.” Very understaffed and overworked nurses/general workers. I was involuntarily admitted. I was there for 5 days. It was a little intimidating at first as if you aren’t in your room (which yes you will …
I’ve not experienced this facility personally. My loved one has. He has been there twice, hoping to continue his care as an outpatient. This facility didn’t help with obtaining outpatient treatment. Is it Just while the person is there that …
My son was at this facility twice under TDO! This place as described by my son was worse than any hospital and “HELL”. The food is disgusting. They are clueless how to treat mental illness. Upon discharge of both stays, my son came home …
Be well aware that this is only an acute care facility. There is little or no professional counseling. Our daughters meds were adjusted and she was released with almost no aftercare support. Trying to speak with clinical staff during or …
I would not admit my dog to this facility. I was not allowed to speak with my sister’s doctors about her care and condition and the medical doctor prescribed a diuretic for a person with an overactive bladder. in addition, charged the …
I was admitted for Anxiety but yet was treated like a drug addict/seeker. I know drug addiction is rampant but I don’t think it’s fair that it was assumed I was a drug addict/seeker. I was in a heightened state of anxiety 24/7 and they …
first and only psych ward i ever went to. i didn’t eat for 4 days because they refused to give me my medication and only gave me pills that knocked me out and made me nauseous. being sent here made me want to off myself even more. the …
Horrible place. I had no rights while there. I filled out grievances almost every day. I also called the joint commission on the pavilion. They treated me so bad there. The psychiatrist Dr Wiseman is a joke. The nurse practitioners I met …
Horrible experience. The staff talks bad about patients, I cought a pharmacy tech putting pills in the water I had next to my bed because I refused medicine that I had already tried and didn’t work. They refused to give another patient …
When your child asks for help and goes voluntarily to get help at a facility, you expect they will do everything to work with them and offer multiple approaches to therapy. Per the website, Pavilion seemed to be the right fit. It states …
The case worker and nurses were helpful but over whelmed and returning of phone calls would take over 24 hours which isn’t acceptable in an acute medical facility. Psychiatrists would not communicate with families. Very 12 step, religious …
This is not a good place to put anyone. I called every day at least8 times and only got 1 call back. The nurse that I spoke to, asked as if, I was irritating him because I requested a return call for clarification. I was told that I would …
It’s a nightmare no joke… The needle drips nurse staff was alright? One was good she knows who she is. Don’t send your kids here. It’s unsafe if you are religious. Meaning Christian. Airborne rocks I’m jumping again.
Nurse Monica is a saint. She was nothing but kind to me and helped me calm down when my anxiety was really bad. 95% of the staff is super sweet and willing to help- with the exception of one or two. I was able to use the phone and call home …
From what I’m seeing so far all the reviews are correct,my mother was taken there and now it’s been 3 days and I haven’t even had a returned call
If I could give negative 10 stars I would! This place is the absolute worse!!!! They do not keep you update to date on your family members care. They would not discuss the family members next step care even if you had consent. I will be …
They discharged a family member with only socks, no shoes or jacket!! We called numerous times and they would give us no info. He lives 4.5 hours away and had to hitch hike home!!! Got home at 11pm. UNBELIEVABLE…This should be illegal!!
Michael Noble is a rock star. He’s the Director of Ops at this hospital. Yesterday there was a very serious incident at the facility and he was called in on the holiday weekend (Memorial Day). He personally addressed the issue and talked …
I wish I could give less than 1 star. The staff is the most unprofessional I have ever encountered. If their lips are moving, they are lying about everything. Do NOT let you family members go here. I am reporting them to the board of health …
DO NOT go here, I was a patient for a week, and I won’t go into detail other than I wore my same pajamas all week and had to wash my underwear out in sink. One group therapy in a week. It’s a nasty facility! With nasty workers with the exception of a few…..Review is minus 100
This is the worst hospital, they never have hygienic products, nurses are rude and disrespectful, one of the male workers walked in on me whilst I was naked after I told him I wasn’t decent then stated that’s why I’m here. They allow …
if I could leave no stars I would this place does not care about people I have met maybe two staff members that treated me with respect everybody else is rude negligent and intolerant do not go there if you’re looking for help because …
Most of the tech was nice except the ones on the night shift in the 300 wing who liked to tease, make fun of, and like to do the power trip over patience. Some of the nurses was nice, but most of them had a “I don’t care” attitude. The …
As an LPN, I have been familiar with many a Psychiatric Facility. This place is not only FILTHY, (the showers look like someone took a sh__ and it was left there) but far worse, 90% of the staff hired have no respect or heart for the …
this place is blowing my mind with how they treat people, patients and patients family members. my sister has been here for 5 days i have made over 50 phone calls this past week and none have been returned. i have not recieved one update …
Wish I can give it less than a one star.. I was refused my blood pressure meds I was refused medical care after I passed out fell and hit my head. Was refused medical care. This place is dirty. It’s disgusting. The staff some are friendly …
Would give this place -20 stars if I could. This place is absolutely horrible. Family member didn’t not receive any help at all here. Bed as hard as a rock, given a tiny amount of water with meals. A lot of the staff are unprofessional and …
If I could give this place 0 ratings I would, this is the worst mental facility to check into, the people working here really don’t seem to have the slightest clue on how to do their jobs and they’re not really on the same page on what …
My 19 year old daughter just left here last week. She was desperate for help and therapy. She stayed 7 days,was suppose to stay 10 days and was begging to come home. I only received one phone call on her progress and it was a very …